16 Best 5 star hotels in Allen, TX (2022)

Kojack Enterprises

We recently stayed for a night at this location and were excited to arrive with our past experience with Embassy Suites This location was great but had some setbacks The room condition was excellent, the A/C worked but seemed to be struggling

My wife and I set it to 70 degrees and left the room for the evening and arrived to it still trying to reach 70 degrees It stayed on for the majority of the night trying to cool the room down It did not bother us much, but it was worth mentioning Additionally, we wanted to enjoy the pool and spa later in the evening and found that it was occupied for “swim lessons” The entirety of the pool was coned off and the swim instructors were using all of it My wife and I sat in there for a while hoping that they would finish but had no luck after an hour This was upsetting due to the fact that we paid for a room with the amenities provided but it was being rented out for a local swim school I would hope that Embassy Suites would understand that we are headed into hot summer days and guests will want to use the pool more regularly I would rather go to another hotel down the road that keeps their amenities for guests staying there instead of other local businesses Other than our frustrating pool and spa incident we really enjoyed our stay The breakfast is excellent and all of the staff is very nice!

Meagan Murret

The pool was clean and well maintained The evening reception was fun and did not have long waits for drinks Bartender was friendly and accommodating

Lobby was very pretty Morning breakfast was delicious! Room was clean, AC worked well Only complaint was that the fold out sofa was very uncomfortable and there were no pillows for it The extra blanket was gross and scratchy

Jaysen Bechtel

The first couple of days we stayed here, there was a very strong sewer smell between the lobby and convention center entrance doors The entire hotel was very clean in appearance and I loved the myriad of fountains Our room was very nice except for the fact that the air conditioner did not seem to function

My wife gets sick to the point of nausea in Temps above 67 over a long period of time (hours or sooner if she gets a hot flash) The first night a maintenance worker attempted to fix it The next day we asked the front desk if they had a fan or could we switch rooms They told us that they would get it fixed, but we still returned to a room that was above 74 I went and bought a fanBefore we booked the hotel we read somewhere that they had 24/7 room servicethey do not Room service operates between 5pm and 9pm, and they don’t deliver to the roomyou have to go pick it up Their breakfast setup was great and the food was good They do custom omelets, but nothing else The bartenders were exceptionally friendly and went above and beyond to take of a room service order that was not correct even though the cook had already closed things downThe pool/gym were clean and well stocked The hot tub did not work the first 5 days we were there It was working 2 days before we left The sauna did not work the entire time we were thereOn our 6th day we upgraded our room so an older son could spend some time with us The room’s AC worked and it was cool enough for my wife not to need a fan The views from both of our rooms was amazing Oh, and FYIlate checkouts cost an extra $25 Not that it really mattered, but we were not informed of this and did not find out until hours later