5 star hotels in Aurora, IL
1. Hotel Indigo Naperville Riverwalk, an IHG Hotel (3-star hotel)
- Address: 120 Water St, Naperville, IL 60540
- Phone: (630) 778-9676
- Ratings: 4.5 (891 reviews) Excellent
- Website : Hotel Indigo Naperville Riverwalk, an IHG Hotel
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Polished hotel with trendy rooms & a fitness center, plus a hip restaurant/cocktail lounge.
About this hotel
This polished hotel is a 2-minute walk from Naper Settlement outdoor museum and a 13-minute walk from Centennial Beach.The stylish rooms feature leather furnishings, free Wi-Fi and flat-screen TVs, plus Keurig coffeemakers. Suites add pull-out sofas. Room service is available.Parking is complimentary. Amenities include a chic restaurant and cocktail lounge, a 24-hour fitness room and a business center, plus meeting spaces. Breakfast may be added for a fee.
Things You Need to Know
- Guests praised the large rooms and liked the beds
- Walking distance to Naper Settlement and the Naperville Park District
- One of the few hotels in the area with room service
- Guests praised the chic restaurant
- Guests mentioned lobbies 21 times
- Guests praised the breakfast
- One of the few hotels in the area with a spa
- Guests praised the cocktail bar
Feedback From Real Customers
Alex Bucz
We recently stayed at Hotel Indigo for our wedding weekend, hosting a room block with assistance from Lauren She was INCREDIBLE and was with us every step of the way Anything I needed help with, she was quick to respond and provide
I grew up in Naperville and lived there for 20+ years, and never had the chance to stay at Hotel Indigo Our stay was fantastic, and our wedding party and guests loved it Hotel Indigo gave us “vacation” vibes, even though I was down the street from where I grew up The hotel is SO nice, Plank Bar & Kitchen was great for our Friday night cocktail event, and Sydni at the bar was awesome The front desk staff was super nice and accommodating as well Highly recommend Hotel Indigo for a stay in town, or a wedding or large event!
Barb Montagano
Our family and friends had a phenomenal weekend stay, for our son’s wedding, thanks to the team at Hotel Indigo Naperville We are extremely grateful to Sydni, Mike, Ashley and Maddie for taking care of every detail We thank them for their guidance in planning, efficiency, professionalism and kindness throughout
Check in was a breeze and all welcome boxes were handed out The lobby and guest rooms are immaculate and beautiful I highly recommend Hotel Indigo Naperville!!
Eric Binder
Beautiful hotel right in the heart of downtown Naperville We stayed in a suite on our wedding night Spacious room, easy access to parking garage, large walk-in shower, twin sinks, and incredible views from the numerous large windows
Easy check-in/out TV was a bit small and awkwardly placed, but we didn’t really use it much so it was fine Overall, a stellar experience
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2. Chicago Marriott Naperville (3-star hotel)
- Address: 1801 N Naper Blvd, Naperville, IL 60563
- Phone: (630) 505-4900
- Ratings: 4.4 (1759 reviews) Very good Eco-certified
- Website : Chicago Marriott Naperville
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Polished property with an American restaurant & a bar, plus an indoor pool & a fitness room.
About this hotel
This classy hotel is 3.8 miles from the Naper Settlement museum and 5.2 miles from golf at the Village Links of Glen Ellyn.The polished rooms have coffeemakers and iPod docks, plus Wi-Fi (fee) and flat-screen TVs with premium channels. Upgraded rooms have access to a lounge with free continental breakfast and evening appetizers. Suites add separate living areas with pull-out sofas.Parking is free. Amenities include an American restaurant and a bar, plus an indoor pool and a fitness room. There’s also a business center, along with 21 meeting rooms.
Things You Need to Know
- Guests praised the clean rooms and the beds
- 7 min drive to Herrick Lake Forest Preserve
- Some guests complained about the kitchenettes
- Guests praised the service
- Guests mentioned concierges 17 times
- Guests praised the fitness center
- One of the few hotels in the area with a hot tub
- Guests praised the bar
Feedback From Real Customers
Lee Conner
Great customer service from everyone The rooms are dated and need some more ways to charge the many devices most people have these days The AC is very quite which is awesome
Also the desktop is NOT in front of the AC system so you won’t freeze while you are working My understanding is that the refresh of the lobby is due soon but no mention of refreshing the roomsAsk for Ms Sheila she is awesome
Taylor Holloway
We had a block of rooms booked for our wedding here and the event manager Shannon truly went above and beyond to help my out of town guests get rooms booked and on the block, and helped with family who had more of a extended stay She alleviated so much stress from me the week of the wedding and would always get back to me in a timely manner If you are needing a block for out of town guest I highly recommend reaching out to Shannon
Thank you again!
Jodi Morse
The room was clean and the bed was comfy On the downside our shower drained very veryyy very slow, there is no mini fridge in the room and there is not a plug in on both sides of the bed Just one plug on one side
The ice machine on our floor (3rd floor) was also broken For what we paid to stay here we expected a bit more The front desk staff was friendly and the lobby/bar area was clean and nice
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3. Embassy Suites by Hilton Chicago Naperville (3-star hotel)
- Address: 1823 Abriter Ct, Naperville, IL 60563
- Phone: (630) 799-5900
- Ratings: 4.3 (1275 reviews) Very good Eco-certified
- Website : Embassy Suites by Hilton Chicago Naperville
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Modern suites in a refined hotel with a grill restaurant/bar & an indoor pool, plus free breakfast.
About this hotel
This modern all-suite hotel is 1 mile from Interstate 88 and 4 miles from both Morton Arboretum and Centennial Beach swimming complex.Understated studios come with sitting areas, kitchenettes and sofabeds, plus flat-screen TVs and Wi-Fi. The 1-bedroom suites have separate living rooms; upgraded quarters add complimentary snacks and drinks. Room service is available.Freebies include a made-to-order breakfast, evening drinks receptions and parking. Other amenities include a casual grill restaurant with a bar, as well as an indoor pool, a gym and a 24-hour convenience store.
Things You Need to Know
- 6 min drive to Herrick Lake Forest Preserve
- Guests praised the casual restaurant
- Some guests disliked the kitchenettes
- Guests mentioned lobbies 46 times
- Guests mentioned “omelettes” 25 times
- Guests praised the fitness center
- Guests liked the indoor pool
- Guests praised the bar
Feedback From Real Customers
Tonya Hanson
Overall decent experience staying at this hotel The parking isn’t a great situation thoughFor other diamond members who are use to other Hilton properties providing multiple bottles of water during longer duration stays, this location 100% will not
Only 2 per room per stay I understand that’s always been the policy, just all other Hilton’s I’ve stayed at provide extra throughout stayFor late check out, you cannot request at check in or during stay- you have to call day of check out to see if they will accommodate it This makes it difficult to plan your last dayBreakfast was good, lots of optionsRoom was good, bed comfortable
Cinaiya Stubbs
I have stayed in hotels/inns in very rural towns in the US and abroad and this stay was the worst that I have ever experienced My family and I thought we were going away for a quick, impromptu long weekend before my husband starts his new job What we experienced at this hotel was disappointment after disappointment
First, we were told that we could not check-in until 4 pm That is fine, and expected as that is the stated time However, others were checking in as we waited in the lobby until 4 pm I visited the front desk twice, and each time was met with horrible attitude and abhorrent customer service When we finally checked in the gentleman that helped us gave me a breakfast card for only the adults, which I had to correct No big deal, no one is perfect Then we entered the elevator and were greeted by the screech of grinding parts, which was unnerving Later that day, we noticed that that elevator had been taken out of service In the room the cleanliness left much to be desired The shower grout was filthy There were stains on the bedding, and the dust was visible The hotel was full so requesting a new room was to no avail On the way back from dinner parking was impossible in the front so we parked in the back The doors for us to enter were supposed to be accessible by room key only These doors were not secured so anyone could enter the premises The next morning two of the three elevators were out of service This meant that we could not actually get down to breakfast Taking the stairs leads you outside, and in this case into the rain My family waited at the elevator for 20 minutes or more and could never get on Families trying to carry luggage down faced worse experiences At this point we decided to check out and go to breakfast elsewhere, at our expense, although we had breakfast included at the hotel We tried again to get on the elevator, again to no avail This time we had to carry our luggage down four flights and across the parking lot (no luggage carts on stairs) I called the front desk to request that the additional $30 that I was charged be removed from the bill, as of yet this has not happened although the manager indicated that it would be taken off She also stated that the breakfast would be extended due to the elevator issue This also did not happen My family and I will never return
Jessica Sanders
Overall, the hotel was great The employees were all very friendly and the complimentary receptions in the morning and evening were great For the price of the room, I did expect that the furniture (footstool specifically) wouldn’t have looked like it went a couple rounds with a cougar and the toilet paper holder wouldn’t be close to falling off the wall but the service and food as well as location made up for it
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4. Courtyard by Marriott Chicago St. Charles (3-star hotel)
- Address: 700 Courtyard Dr, St. Charles, IL 60174
- Phone: (630) 377-6370
- Ratings: 4.2 (386 reviews) Very good
- Website : Courtyard by Marriott Chicago St. Charles
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Straightforward hotel with contemporary rooms & an indoor pool, plus a business center & free WiFi.
About this hotel
This straightforward hotel is 1.5 miles from the DuPage Expo Center and 4 miles from the Kane County Fairgrounds.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs, minifridges and coffeemakers. Suites add separate living areas and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include an indoor pool and a whirlpool, a 24-hour exercise room and free on-site parking.
Things You Need to Know
- Guests liked the rooms, which have minibars
- 7 min drive to Pottawatomie Park
- Guests praised the service
- Guests mentioned bars 16 times
- Guests liked the lobby, mentioned 20 times in reviews
Feedback From Real Customers
Austin Christy
This hotel is great Staff is very friendly My family and I loved the lobby it was very accommodating and we all felt comfortable while visiting
Probably best the best lobby I’ve seen in a hotel at this price range Looks are deceiving when we first pulled up the exterior does not look nearly as nice as the interior Will definitely stay here again when needing a hotel in the area Also very clean… we will not stay at hotels that aren’t clean Overall very happy with our stay
Rich Hmself
Overall it wasn’t too bad With it being pet friendly you can certainly tell that they haven’t fixed any furniture destroyed by pets The bed had what look like pee stains so they just flipped the mattress over, the wife and me layer extra towels down to sleep
The other complaint I have is I was staying here the day before a wedding and when I went to iron my shirt the iron has never been cleaned so it stained my shirtSo to summarize I’d say yeah stay here if you need something cheap and quick but don’t expect too much as it’s clear they are overlooking certain aspect of cleaning
Michael McCrory
Lloyd is a perfect example of excellent hospitality From check in to check out he was one of the best I have dealt with in the hotel industry I have traveled the world and it is such a pleasure to meet such a gentleman that takes pride in his job
He is an asset to Courtyard Marriott Look forward to seeing him and staying at the Marriott in August for a week when I am back in the area for work
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5. Herrington Inn & Spa (4-star hotel)
- Address: 15 S River Ln, Geneva, IL 60134
- Phone: (630) 208-7433
- Ratings: 4.7 (684 reviews) Excellent
- Website : Herrington Inn & Spa
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Classy rooms with fireplaces & balconies (some with river views), plus a fine dining restaurant.
About this hotel
This upscale riverfront hotel is within a 5-10 minute walk from downtown shops and restaurants, 0.6 miles from Geneva’s rail station and 41.6 miles from Chicago.All of the elegant rooms have patios or balconies (some with river views), plus fireplaces, whirlpool baths and free WiFi. Some have flat-screen TVs; suites may also include wet bars, living areas, stereos and/or DVD players. Nightly turndown service with cookies and milk is offered.Complimentary Continental breakfast is served . Amenities include a spa, a posh restaurant and meeting and event space in a restored 1896 pump house.
Things You Need to Know
- Guests praised the clean rooms, which have minibars
- Guests praised the bathrooms
- 13 min walk to nearest train station
- Guests liked the friendly service
- Guests liked “a fireplace”, mentioned 31 times in reviews
- Guests liked the breakfast
- Guests praised the river views
Feedback From Real Customers
Rich KR
The hotel, or rather a resort, is beautifully situated on the river itself The historic building and the beautiful old-style decor give you a feeling of unprecedented comfort Professional and courteous service, willing to help at any time
In the morning, delicious breakfast and snacks, and of course fresh coffee available for guests I can recommend this hotel to anyone with full responsibility It’s worth it
Nicholas Michelsen
Majority of the room was nice The bed was very comfortable and the fireplace was a great feature Staff were also very friendly and the overall hotel was clean
The only issues we had with our room was that the cleanliness of the bathroom could of been better along with the outside balconyAlso, some requested room add ons were missing from when we arrived Although did not get charged, was still disappointed as it lessen our experience not receiving what asked when bookingOverall, had a good experience but expected a little more Will try again in future as only stayed one night and did not get to experience the spa and restaurant
Andrew Pach
A truly wonderful experience from the time Josh welcomed us until the “bonus” dessert of a chocolate dipped strawberry for everyone in our party We enjoyed the specialty cocktails like the French martini and the raspberry beret The atwater salad was a perfect start, just the right size and a blend of flavors to start things off
The entrees were very good and the service was excellent
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6. Holiday Inn Express Naperville, an IHG Hotel (3-star hotel)
- Address: 1837 Centre Point Cir, Naperville, IL 60563
- Phone: (630) 505-3353
- Ratings: 4.0 (194 reviews) Very good
- Website : Holiday Inn Express Naperville, an IHG Hotel
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Laid-back hotel offering free breakfast, Wi-Fi & an area shuttle, plus a gym & an indoor pool.
About this hotel
Set amid shopping plazas and casual eateries off Interstate 88, this informal hotel is 5 miles from The Morton Arboretum and 3 miles from pioneer history at the Naper Settlement.Relaxed rooms offer free Wi-Fi and flat-screen TVs, plus minifridges, microwaves and coffeemakers. Suites add living areas with sofabeds.Breakfast and an area shuttle are complimentary. There’s also a business center, a gym and a 24-hour indoor pool. Parking is available.
Things You Need to Know
- Guests praised the rooms and the beds
- 5 min drive to Herrick Lake Forest Preserve
- Guests mentioned the service is friendly
- Guests mentioned lobbies 10 times
- Guests mentioned pools 14 times
Feedback From Real Customers
Kim Wagner
The room was fine Clean and comfortable The breakfast fell short
We were there on Mothers Day morning, at breakfast by 830 No eggs Fruit bowls empty Other foods low Choose our food and sat for 20 minutes Never saw ANYONE tending the breakfast area No more eggs No wiping tables Nothing I get that staffing is short, but 1 person can handle it!
Chris Julian
Almost everything was perfect about this stay Great room, comfortable bed and big TV There were two downsides
No HBO is one The other was getting hassled by the guy at the front desk because he didn’t believe our dog was a service animal He started asking questions deemed illegal by the ADA Some training regarding how to properly comply with the ADA is needed That being said I will definitely stay at this hotel again
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7. Holiday Inn Express & Suites Aurora – Naperville, an IHG Hotel (3-star hotel)
- Address: 111 N Broadway, Aurora, IL 60505
- Phone: (630) 896-2800
- Ratings: 4.5 (578 reviews) Excellent
- Website : Holiday Inn Express & Suites Aurora – Naperville, an IHG Hotel
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Down-to-earth hotel with relaxed quarters, an exercise room & an indoor pool, plus free breakfast.
About this hotel
Set downtown, this down-to-earth hotel is a 7-minute walk from the 1930s Paramount Theater and 2 miles from the Phillips Park Zoo.The unfussy rooms and suites come with free Wi-Fi, flat-screen TVs, and sitting areas with pull-out sofas, plus minifridges, microwaves and coffeemakers. Upgraded quarters add whirlpool tubs and fireplaces.Parking and hot breakfast are complimentary. Other amenities include an exercise room, an indoor pool, a hot tub and a shaded patio. There’s also a business center and meeting space.
Things You Need to Know
- Guests praised the clean rooms, which have TVs
- Guests praised the bathrooms
- Walking distance to the Aurora Regional Fire Museum and RiverEdge Park
- Guests praised the friendly service
- One of the few hotels in the area with a restaurant
- Guests mentioned casinos 10 times
- Guests praised the nightlife
- One of the few hotels in the area with a hot tub
Feedback From Real Customers
Patrick Dabbs
We had our wedding in Aurora and had lots of guests from out of town This was the hotel of choice and my wife and I stayed there as well It’s rare to stay somewhere and have no complaints but there are none
It’s super clean, the rooms are big and well accommodated, and above all the service was top-notch The front desk staff were so helpful I’ve stayed in a lot of Holiday Inns and this is the nicest Would recommend to anyone
Vickie Musni
Great experience Stayed here for three nights while in town for a wedding Staff was friendly and the room was very comfortable
I really appreciate big bathroom counters, and small bathroom night light, and having a microwave in the room I was disappointed we couldn’t log in to Netflix on the room TV or find any way to even purchase a movie
Scotty Ngo
This was probably the nicest Holiday Inn Express we’ve ever stayed at The hotel was clean and the front desk staff couldn’t be any nicer, we appreciate their hospitality! Traveling all the way from Phila, they made our few nights stay very comfortable and enjoyable ! Shout out to Julius for being so friendly to our little baby ! Highly recommend if you’re visiting the area
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8. Residence Inn by Marriott Chicago Bolingbrook (3-star hotel)
- Address: 180 Remington Blvd, Bolingbrook, IL 60440
- Phone: (630) 332-5200
- Ratings: 4.5 (295 reviews) Excellent
- Website : Residence Inn by Marriott Chicago Bolingbrook
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Warm suites with kitchens in a relaxed hotel offering a gym, an indoor pool & free breakfast.
About this hotel
This laid-back, all-suite hotel in a business park off Interstate 55 and Route 66 is 4 miles from both the Illinois Aviation Museum at Bolingbrook, and shops and restaurants at The Promenade Bolingbrook.Bright, warmly decorated suites feature free Wi-Fi and flat-screen TVs, as well as kitchens and sitting areas. The 1- and 2-bedroom suites have separate living rooms.Complimentary amenities include parking, a hot breakfast buffet and grocery delivery service, plus regular evening socials with snacks and drinks. There’s also an exercise room, an indoor pool and a lobby bar. Coin-operated laundry facilities are available. Pets are welcome (fee).
Things You Need to Know
- Guests praised the rooms and the kitchenettes
- Guests praised the bathrooms
- 7 min drive to Pelican Harbor Indoor/Outdoor Aquatic Park, Bolingbrook Park District
- Guests praised the service
- Guests mentioned beds 16 times
Feedback From Real Customers
Jess Stewart
Definitely one of the better hotels in the area I loved the amount of space
They have a fairly big bathroom, living area, bedroom, and kitchen I LOVED the kitchen fridge, freezer, stove top, microwave, and anything you could possibly need as far as eating utensils & cooking Breakfast was very good, they change out your towels every day, just leave any dirty outside your door Overall I enjoyed my stay
Deyonne Hallberg
Our overall stay was great until it came to our last night there Our room overheated – it got to nearly 90 degrees in our room and I had my two children with me – an infant and a preteen It was nearly 10pm at night and the management told us we would have to wait until the following morning (smh)
They had other rooms available but since they had a large wedding party coming in the following day (check-in would be at 4pm and we planned to check out by 10am) they couldn’t give us a new room – everything was “fully booked” In addition to this, they told us that since we booked our room through a third party (we booked through Expedia) that they couldn’t move us into a new room based off that It made no sense at all Thankfully we had a great staff member, Devon who did a great job at accommodating us He called multiple people from management, continued to check in with us to make sure we were good and eventually got us into another room! We were very thankful for his attention to the matter and getting the situation resolved THANK TOU DEVON! You are the reason why we continued to enjoy our stay
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9. Comfort Inn & Suites North Aurora – Naperville (2-star hotel)
- Address: 308 S Lincolnway St, North Aurora, IL 60542
- Phone: (630) 897-7695
- Ratings: 4.0 (401 reviews) Very good
- Website : Comfort Inn & Suites North Aurora – Naperville
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Down-to-earth rooms & suites in a roadside hotel offering an indoor pool & free breakfast.
About this hotel
Among eateries in a commercial area, this casual roadside hotel off I-88 is 4 miles from Orchard Valley Golf Course, and 3 miles from scenic walking trails at the outdoor RiverEdge Park concert venue.Down-to-earth rooms offer complimentary Wi-Fi and flat-screen TVs, plus minifridges, microwaves, and tea and coffeemakers. Suites add living rooms.Freebies include parking and hot breakfast. There’s also an indoor pool and an exercise room.
Things You Need to Know
- 8 min drive to Red Oak Nature Center
- Guests praised the breakfast
- Guests mentioned the rooms are unclean
- Some guests disliked the bathrooms
- One of the few hotels in the area with an outdoor pool
Feedback From Real Customers
Gillian Smith
Dealing with Hiral has been an absolute pleasure! We have been sending employees down to stay at this Comfort Inn for months during an out of town job and she was always extremely helpful, often going above and beyond her duties to make sure we were taken care of Truly made booking and cancelling a breeze I didn’t stay at this hotel personally so I can’t speak to “my stay” but our employees never complained about noise or cleanliness issues
Rashawn Nance
I understand the service industry can be tough You’re dealing with different personalities all day One word of advice, everyone is not the same nor should they be treated as if they did something wrong simply by checking in
Letting go the obvious bad taste with the lack of welcoming atmosphere, I was introduced to something I couldn’t ignore The room was dirty but felt clean I slept on top of the covers as I always prefer After my alarm went off I saw something out of my peripheral crawling It scattered quickly and I thought nothing of it Then I saw it again on the night stand and it was a roach! Staring at me like I don’t belong here I called the front desk and accused guests of bringing them in She profusely blamed everyone instead of accepting responsibility She then proceeded to ask me to bring it to her for proof, what?!!!! After killing it with my scandal I saw yet another one It doesn’t matter what she thinks it’s obvious you guys have bugs Please check all of room 222 before staying FYI you’ll also have a $150 deposit on arrival even if you used a third party to pay for the hotel
Sala
I’m staying here for a business trip and my company paid for me and some coworkers to stay here for the weekVery disappointed staying at this hotelThe rooms are not clean
My bedding had like dust stuff on itBeen feeling itchy in my roomThe breakfast is disgustingThe front desk is extremely rude after checking in like they put a front up at first pretending to be niceNot helpful at when you ask them for anythingThe pool is closedThe area where the hotel is doesn’t give safe vibes and the other hotel guests I’ve encountered seem sketchyThe company will reply to this saying they can’t find me on their records like I’ve seen in other reviews Well I’m 100% a guest here and this place is gross!!!Trust me please beware and find somewhere better 🙁
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10. Hyatt Regency Lisle Near Naperville (3-star hotel)
- Address: 1400 Corporetum Dr, Lisle, IL 60532
- Phone: (630) 852-1234
- Ratings: 4.1 (1587 reviews) Very good
- Website : Hyatt Regency Lisle Near Naperville
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Polished hotel featuring an upmarket restaurant & bar, plus an indoor pool & a fitness room.
About this hotel
A half-mile from the 1,700-acre Morton Arboretum, this modern hotel off I-88 is 25 miles from the Loop district of downtown Chicago.Contemporary rooms feature sitting areas with pull-out sofas and desks. All include coffeemakers and minifridges, as well as flat-screen TVs and free Wi-Fi; some offer views of the arboretum.Amenities include an upscale restaurant and an informal lounge bar. There’s also a heated indoor pool and a fitness room.
Things You Need to Know
- 4 min drive to Sea Lion Aquatic Park
- Guests praised the lobby
- Guests mentioned the rooms are unclean
Feedback From Real Customers
Stacy Kral
OUR CAR WAS VANDALIZED! I was a guest at the Hyatt Regency in Lisle, Illinois June 9-12 I was in town for my stepdaughter’s wedding, down the road at the Morton Arboretum We had an adjoining room for the night of June 10 for the bride
While we were there, many things were less than desirable, but the worst occurred on my final night there On Saturday night, June 11, I parked my other daughters’ car in the Hyatt parking lot I parked it in the well lit lot, close to the building, and thought it was a very safe spot The next morning, the catalytic converter had been stolen and the front hood was damaged When I reported it to hotel staff, they said they had no liability and could not help me I was shocked at their complete disregard and lack of concern, they also did not seem a bit surprised I would have hoped for some empathy, contact information for the police, somethingI guess that I should not have been too surprised though as the whole time I was there, the staff seemed unconcerned Even though the adjoining room was vacant on June 9, (we asked because we thought about getting it early), it was not cleaned and available until 4:30 pm June 10 We told them it was for a bridal party, with an early morning wedding the next day, but that did not seem to matterWe also witnessed other guests arriving after 4 and still not having their room ready They were offered drinks at the bar, but many needed their rooms Then we witnessed damage to the number board in one elevator, causing some floors to be inaccessible The other worst thing we saw was when some guests got stuck in the other elevator and were ringing the bell for some time They got out, but then that elevator was shut down for a dayAll in all, I will never stay there again, and fear to stay at any Hyatt
Naqia Najafi
At first glance this hotel looks like it will be a great stay The lobby is grand, clean and spacious However, the rooms do not match this vibe & does not look like the photos advertised
They are outdated and dirty The beds are tiny in size We stayed in a 2 double bed room, but the beds were closer in size to singles The washroom curtain had stains, and water pooled up to your ankles when taking a shower Our TV did not work & wifi also did not work for our first day of our stay We travelled with a large group and several members of our party experienced worse issues Earwigs in the bathtub, ants in the room, an electrical spark & flame from the outlet, blood like stains on sheets upon arriving in hotel There was also no daily cleaning/room service offered until the third night of your stay, which would have been nice to know prior to booking The only reason I’ve given this hotel 2 stars is because the staff is very kind and helpful But overall, if you’re expectations are a clean hotel room, I would not recommend this place
Mistic Mods
Room was great but asked for regular coffee 2 times and got decaf both times Last time we asked they never even came to the room Also we were supposed to get wedding venue rates and asked multiple times and was told fully booked but groom said they were not
Called sales dept and told the same thing I wouldn’t recommend for the price service should’ve been better
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11. DoubleTree by Hilton Lisle Naperville (3-star hotel)
- Address: 3003 Corporate W Dr, Lisle, IL 60532
- Phone: (630) 505-0900
- Ratings: 4.2 (1701 reviews) Very good Eco-certified
- Website : DoubleTree by Hilton Lisle Naperville
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Upscale hotel with an indoor pool & a high-end restaurant, plus event space & a free area shuttle.
About this hotel
Off Interstate 88, this upscale hotel is 3 miles from the Morton Arboretum and 5 miles from the Naper Settlement pioneer reenactment village.All rooms offer classic decor and custom-designed beds, plus flat-screen TVs and free WiFi. Club rooms provide access to a lounge with complimentary breakfast and evening appetizers. Suites add dining tables and whirlpool tubs.Parking and an area shuttle are free. Other amenities include a high-end restaurant, a stylish bar and a 24-hour convenience store. There’s also a fitness center, an indoor pool and a hot tub, plus a business center and event space (including 2 ballrooms).
Things You Need to Know
- Guests mentioned the rooms are clean
- 6 min drive to the Morton Arboretum
- Some guests complained about the air conditioning but others praised the beds
- The hotel has a concierge
- Guests mentioned “brunch” 49 times
- Guests disliked the microwaves, mentioned 31 times in reviews
- Guests praised the nightlife
- One of the few hotels in the area with a hot tub
Feedback From Real Customers
Sindaze 101
Rooms were clean but very small and in an extreme need of an update As is the entire hotel Carpets are old and torn
Not Fridge or Micro The only chair was for the desk The bathroom is small and no counter space to do hair or make up Not even a towel hook on the bathroom door to hang towels Room was musty smelling and overall if we were not forced to stay here for the event we were attending, I would have left and gone elsewhereOne bartender to serve drinks and food for a completely booked hotel (136 hockey players and their families plus two weddings) Bartender was over worked and under friendlyA simple task of asking a housekeeper for two clean towels was met with a no and we were told to go to the front desk The front desk said they would send them down Waited over an hour and finally just went and found another housekeeper on a different floor who was willing to give up two towels Called front desk to express my disappointment and was met with someone just coming on duty No desire to find out the miscommunication so that it doesn’t happen againParking is also poorly planned Only two entrances One of which is no where near any parking so the walk is sufficient Especially when it’s raining as it did today The other only holds about 3 dozen carsAll in all, if you can, I recommend you stay somewhere else
Laurel Riffey
The rooms at this hotel are extremely dated for a Hilton property Our room had 2 double beds Double beds aren’t very comfortable to share with another person
I’m surprised they even exist anymore in a hotel setting Beds and pillows were too soft for my liking No fridge in the room When I went down to the front office to ask if I had overlooked the refrigerator in our room, the front desk staff was very quick and curt to tell me no We left to go get waters for our stay When we arrived back and I asked the front desk staff if there was a fridge I could borrow or rent They said they would check Why not offer that as a solution earlier?? One was quickly delivered to the room which was a nice surprise The AC worked beautifully We were staying there for an event The hotel was centrally located for what we were doing It was also near a few preserves where I was able to explore in the mornings
Jamie Watkins
I like this hotel 🏨 The pillows are soft and the bed isn’t too hard The sheets and comforter are soft Walking distance to my works HQ
always a bonus Super close to The Old Pour House 🍺 in Freedom’s Commons which is an excellent restaurant for large groups for work or just hanging out after work The hotel has a bar and restaurant that I haven’t been to The decor in the rooms is ‘antique’ More to come
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12. Hilton Garden Inn Bolingbrook I-55 (3-star hotel)
- Address: 135 Remington Blvd, Bolingbrook, IL 60440
- Phone: (630) 771-1500
- Ratings: 4.3 (619 reviews) Very good Eco-certified
- Website : Hilton Garden Inn Bolingbrook I-55
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Unfussy rooms in a relaxed hotel featuring contemporary dining, an indoor pool & a gym.
About this hotel
This informal hotel close to eateries in a commercial area off I-55 is 4 miles from the Illinois Aviation Museum and 29 miles from Donald E. Stephens Convention Center.The unpretentious rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Upgraded quarters add in-room whirlpool tubs. Room service is available.Amenities include a contemporary restaurant and a bar, as well as an exercise room an indoor pool and a coin-operated laundry.
Things You Need to Know
- Guests praised the rooms, which have TVs
- 8 min drive to the Waterfall Glen Forest Preserve
- One of the few hotels in the area with room service
- Guests praised the service
- Guests liked the hot tub, mentioned 14 times in reviews
- Guests mentioned lobbies 14 times
- Guests liked the breakfast
- One of the few hotels in the area with a bar
Feedback From Real Customers
Samir Atiya
The hotel was clean and the service was excellent! The rooms had new furnitures and all the sheets were clean The shampoo, conditioner and soap was better quality compared to other hotels of this calibre which is great!Similar to other hotels in the area, the parking was free which is great compared to hotels in the city (parking can easily be $60/night)For the price, location, service, and cleanliness, I would definitely stay here again
John De La Garza
Was in Chicago for a family function so this place was a great location for us We’ve enjoyed using the Hilton Honors App Been very useful
The room wasnice Only problem was the bathroom sink was clogged Mentioned it to the front desk but she didnt seem to be to concerned about it So that’s a big Negative Requested towels and was told to come get them myself From the front desk Someone should have been available to bring them to our room Aside from that, everything else was fine Will continue to stay at Hilton because more often than not, service is always great
Say S
I was happy with my experience here I am a Hilton Honors member and my bottle water was in my room along with a few other amenities so they were prepared to receive me even though I checked in a little later The only hang up was I attempted to check in through the app and was told I still needed to check in at the desk,on the app to revieve digital key
That was a little inconvenient after a 10-hour Drive I was ready to get in bed and not talk to anyone but my room was clean and I was happy with the stay overall
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13. Hampton Inn & Suites Chicago/Aurora (3-star hotel)
- Address: 2423 Bushwood Dr, Aurora, IL 60506
- Phone: (630) 907-2600
- Ratings: 4.4 (659 reviews) Very good Eco-certified
- Website : Hampton Inn & Suites Chicago/Aurora
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Relaxed hotel with wet bars & sofa beds, plus a pool & fitness center, laundry & valet parking.
About this hotel
This suburban hotel outside Chicago is 1-minute from Interstate 88 and 3.5 miles from Aurora West County Forest Preserve.The rooms, decorated in neutral shades with warm wood details, have free WiFi, flat-screen TVs with HD channels, full and ergonomic lap desks and coffeemakers; suites add living space with sofa beds, wet bars with minifridges and microwaves (some also add whirlpool tubs).In addition to a free breakfast buffet (or breakfast bags to go), amenities include an indoor pool and hot tub, a fitness center, meeting space and valet parking.
Things You Need to Know
- Guests praised the clean rooms, which have TVs
- Guests praised the bathrooms
- 8 min drive to Blackberry Farm
- Guests praised the friendly service
- Guests mentioned hot tubs 23 times
- One of the few hotels in the area with a casino
- Guests praised the indoor pool
Feedback From Real Customers
Jessica Willcut
BEYOND OUTSTANDING! The staff was so kind and attentive Jennifer and Madison were great at check in We loved the hot breakfast in the morning
Could not believe they took the time to ask everyone in the room if they wanted any more food before they closed it up for the day Everything about this hotel was SO clean Such an incredible bargain for the cost Thank you to all of your staff for their hospitality We used the meeting rooms and they were wonderful and newly remodeled Cannot wait to come back
Aaron Howard
Room key randomly deactivated Inconvenient Looks like they reuse the bed sheets
! They are bobbin pinned down Plus you could see throw up splash on the wall!!!Not cleaned!Really nice pool and hot tub Great kid pool!!
Phillip L.
Pros: Friendly and helpful front desk staff, clean rooms, free breakfast (although very limited)Cons: Dated rooms could use new carpet and furniture
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14. Sheraton Lisle Naperville Hotel (4-star hotel)
- Address: 3000 Warrenville Rd, Lisle, IL 60532
- Phone: (630) 505-1000
- Ratings: 4.1 (1127 reviews) Very good
- Website : Sheraton Lisle Naperville Hotel
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Understated rooms & suites, plus 2 restaurants, a 24-hour cafe & an indoor pool.
About this hotel
Off I-88, this contemporary hotel is 4 miles from Centennial Beach and 5 miles from the Chicago Golf Club.Understated rooms have free WiFi, plus flat-screen TVs, coffeemakers and work areas with desks and ergonomic chairs. Some have minifridges and microwaves, while club rooms provide access to a lounge with perks such as continental breakfast, all-day snacks and evening appetizers.Parking and area shuttle service are complimentary. Other amenities include 2 restaurants, 1 with a bar, and a 24-hour cafe. There’s also a fitness center and an indoor pool, plus a 24/7 business center and 25,000 sq ft of meeting space.
Things You Need to Know
- 6 min drive to the Morton Arboretum
- Guests mentioned microwaves 15 times
- Guests mentioned “banquets” 11 times
Feedback From Real Customers
Kevin Zevchik
This Sheraton was probably a very nice hotel prior to March 2020 The area of the hotel is surrounded by several companies and offices Since the pandemic, many are working remote now, therefore the area is a bit depressed (not all of Naperville)
In the hotel are many vagrants that have taken residence The upkeep of the hotel and housekeeping has significantly suffered due to this About 30% of the rooms are these ‘long terms’ and you will find them roaming the hallways at all hours and leaving garbage outside of their rooms We used our Suite Upgrades for a suite that was in severe neglect The curtains were all torn terribly Items on the wall were falling off like door stoppers and racks The pull out sofa bed was broken and completely unusable They moved us to another room that was not much better The lounge was closed since 2020 and no indication that it will reopen
Mary Chandler
We were there for the Buick national car show as a swap meet vendor Lovely King room, very Comfortable bed and pillows Great hotel for an event
Lots of meeting rooms, large banquet room, Starbucks coffee in rooms and in lobby and at breakfast buffet I tried to get more coffee packs sent to my room twice but never got it Breakfast buffet was ok Pancakes were awesome Nothing special on the buffet for $16 However we did get ours for $12 since we attended this event Lots of free parking Lobby was very spacious and had comfortable couches and nice decor
Dalal Sheikhah
Never trusting the Sheraton name again It was the most dirty hotel I ever seen we already found our room full of dust and the bed sheets was disgusting and worn out They just are using the covid situation as an excuse for not cleaning every day and when the come to clean the stuff are rude and want to clean on there own timetable
So believe me pick another hotel and don’t waste your money
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15. My Place Hotel-Chicago West/North Aurora, IL (2-star hotel)
- Address: 1000 Kilbery Ln, North Aurora, IL 60542
- Phone: (630) 256-8485
- Ratings: 4.3 (135 reviews) Very good
- Website : My Place Hotel-Chicago West/North Aurora, IL
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Simple extended-stay hotel offering a bar & free Wi-Fi, plus unfussy rooms with kitchenettes.
About this hotel
In an area with commercial properties and leafy residential streets, this straightforward extended-stay hotel is 3 miles from both Interstate 88 and Red Oak Nature Center.Unfussy studios provide complimentary Wi-Fi, flat-screen TVs and kitchenettes. In-room breakfast is available by request for a fee.Parking is free, as is 24/7 coffee. A down-to-earth bar features wood-paneled walls and a terrace. There’s also a modest lounge. Pets are welcome by prior arrangement (surcharge).
Things You Need to Know
- The rooms have refrigerators and kitchenettes
- 9 min drive to Red Oak Nature Center
- Guests praised the service
- One of the few hotels in the area with a bar
Feedback From Real Customers
Janis Johnson
We we’re pleasantly surprised by the room Nice size room, full fridge with ice maker, sink ,stove, microwave and a recliner made of real leather and even the bedding and towels were high quality The room was so clean, we thought we may have been the first occupants
We will definitely stay there again The only thing it needed was one of those tall lighted signs so you can find it easier at night
bisco 29
We stayed here for 14 days $160000
Because of covid garbage pickup was supposed to be every Sunday, Full service every Wednesday The last time anyone came to our room was 2 Wednesdays ago That’s 10 days I kept calling and going in person to the front desk to ask for at least garbage pickup every day for the last week Each time, I was told that it would be taken care of They even said they would notify the hotel manager I even was told that there would be a message sent to the service persons phone Never kept any of their promises Couldn’t wait to get out of that place And here is the icing on the cake I woke up this morning and found out our refrigerator wasn’t working Lost all the food we had in the freezer and fridge All that money I spent staying here and such terrible service And you would think there would be a free breakfast for what they are charging? No You have to order a breakfast sandwich and a few things to go with it before 8pm the night before, and they charge you full price for it They don’t even give you a free bottle of water Their kitchenette has a full-size coffee maker, a toaster, and an electric stove top No pots or pans to cook with No utensils like spoons, forks, or knives You will have to buy a fry pan or a cooking pot
Courtney Leach
5 STARS Very clean Exceptional staff
I had a minor surgery prior to staying and they had no problem giving me a couple extra pillows Then I lost a sentimental piece of jewelry and not only were they able to locate it after my departure, their manager called me personally and shipped it to me It’s the little things I will definitely be returning next time I am in town!
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16. Hyatt Place Chicago/Naperville/Warrenville (3-star hotel)
- Address: 27576 Maecliff Dr, Warrenville, IL 60555
- Phone: (630) 836-9800
- Ratings: 4.3 (521 reviews) Very good
- Website : Hyatt Place Chicago/Naperville/Warrenville
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Bright rooms in a relaxed hotel with free Wi-Fi, plus a restaurant, bar & indoor pool.
About this hotel
In a commercial area off Interstate 88, this relaxed hotel is 4 miles from Riverwalk Park, and 23 miles from the Frank Lloyd Wright Home and Studio.Bright, casual rooms with sofabeds offer free Wi-Fi, flat-screen TVs and coffeemakers. Upgraded rooms add sitting areas.Freebies include parking and an area shuttle. There’s a laid-back restaurant, a market and a bar, as well as an indoor pool, a 24-hour gym and 1,200 sq ft of meeting space.
Things You Need to Know
- Guests liked the clean, large rooms and praised the beds
- Guests praised the friendly service
- Some guests complained about the bathrooms
- Guests praised the laid-back restaurant
- One of the few hotels in the area with a hot tub
Feedback From Real Customers
Paul Owen
I have stayed here and across the parking lot at Hyatt House Every time the front desk people have been amazing and helpful The rooms are nice and clean
Also can’t beat the price for the services For example: tonight the AC in my room wasn’t working I called down and within a minute the service tech came to my room They worked and worked but it still wasn’t working So they helped me get a room at another hotel near by, refunded me completely and gave me 2 free nights for the future Can’t beat it
Janice Marfiz
Stayed here for a work trip and the pricing was very reasonable The staff was super friendly and the continental breakfast had a good variety of product There was free parking which was great
The restaurant is not functioning right now but they have a snack bar and some items for alcoholic products The first night we ended up ordering in pizza and ate in the lobby, we wiped off the table when we left but the next morning when we ate breakfast there were still crumbs on the floor and you could tell the table hadn’t been cleaned The rooms they show online are not the rooms that we got While the room had almost everything the same, online it showed a full kitchenette but all we had was a coffee maker and small fridge The rooms online showed an entirely different setup The furniture looked old and tattered When I sat on the couch I felt lower then the ottoman and it was awkward to use together The faucet in my room was missing the bottom piece and it was weird stepping out of the shower and having to maneuver around the toilet The hotel did have a clean smell which was nice but no housekeeping available under 3 days stay unless you ask All in all I think for the price the hotel was a decent stay and the employees were super helpful I guess I was expecting more from a hyatt company
Anthony Norton Hernandez
The rooms were very clean and smelled good I loved that the rooms had a nice big couch along with a very comfortable bed Mini fridge and coffee maker in the room although no microwave, I think there was one downstairs
The AC works perfectly and they have a pool/hot tub and bar downstairs As far as the patrons, I had no problems with any other guest and everyone was respectful
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17. Hyatt House Chicago/Naperville/Warrenville (3-star hotel)
- Address: 27554 Maecliff Dr, Warrenville, IL 60555
- Phone: (630) 836-2960
- Ratings: 4.3 (674 reviews) Very good
- Website : Hyatt House Chicago/Naperville/Warrenville
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Bright all-suite hotel featuring an indoor pool & a gym, plus free breakfast, parking & Wi-Fi.
About this hotel
This modern, extended-stay hotel is 3 miles from both Centennial Beach aquatic park and the Naper Settlement pioneer village.Bright studio to 2-bedroom suites come with kitchens, living areas and free Wi-Fi, as well as flat-screen TVs and DVD players.Complimentary amenities include a hot breakfast buffet, weeknight social drinks and a grocery delivery service, as well as parking and a local shuttle. There’s also an indoor pool and a fitness center, along with a 24-hour convenience store and a BBQ area.
Things You Need to Know
- Guests praised the kitchenettes
- 3 min drive to Herrick Lake Forest Preserve
- Guests mentioned the rooms are unclean
- Guests liked the service
- Guests praised the restaurant
- Guests mentioned “omelettes” 12 times
- One of the few hotels in the area with a hot tub
- Guests praised the bar
Feedback From Real Customers
Micheal Stinsman
Great location for where I needed to be during my stay & quite, for the most partDuring my first 2 nights, a lot of families staying for what appeared to be a multiple state school event, with kids running up & down the hall & stairwell Although, I think the loudest incident was the tornado siren that went off outside my window
I went on this trip knowing full well to pay attention to the weather, & for the most part, know what I need to do in case emergency I also seek out the evacuation plans to familiarize myself with the safest route out Right away I found the instructions for a fire but had to search the room for the welcome book to see if there is any further instructions for a tornado Once I finally located it laying on a shelf near the tv, I read the tiny paragraph that told me to shelter in the bathroom if I am in my room or in the hall of the lobby area if I am downstairs For those that do not read the welcome books it might be beneficial to add those instructions to the fire escape plan on the back of the door so when the siren goes off the guests know what to do and are not searching the room for instructions Just happens that a tornado touched down not far from our location & I knew what to do when the siren went off because I searched for the informationOn a different noteIt was great having a kitchenette in the room so that I could make my own meals instead of eating a bunch of fast food the whole time Comfortable seating area to unwind before retiring to a soft pillow in a spacious bed & warm blankets Restaurants, bars & stores are not far down the roadI would definitely consider staying here again if I find myself back in the area
Belinda Thompson
When we first got there the outside wasn’t very appealing at all To the point we thought about finding another place to stay The building was just to plain
Sure they had gas grills you could use that were clean looking But we weren’t there to cook I was having surgery in the morning So I needed to get things done as the hospital requested But we went on inside and the place was really nice and the lady behind the desk was really nice and friendly We told her about what we were thinking when we first drove up She laughed along with us We checked in and went to our room Talk about being pleasantly surprised how the room was and how much space we had all over the room Now as for the bedthat one needed to be changed out for a new one It sagged in the middle some I couldn’t sleep on it due to my neck So I slept on the big couch just fine Tim slept in the bed but didn’t get much sleep due to how the bed was Yes we will stay again when needed Just not the same room/bed We didnt take time to walk around to see the pool and all As we were busy getting ready for my surgery in the morning
shelley zottola
Regina!!! She was so helpful and friendly! We were in a bad situation with a different hotel (dirty, smelly and not friendly); Regina single handedly put us at ease and helped us solve the problem She was amazing!!! The hotel itself is great as well Very clean and inviting
My stay was only one night but my brother could be here for a while!! Thank you Regina…you put my mind at ease!!!
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18. Hampton Inn & Suites Chicago/St. Charles (3-star hotel)
- Address: 2875 Foxfield Rd, St. Charles, IL 60174
- Phone: (630) 584-0222
- Ratings: 4.4 (344 reviews) Very good Eco-certified
- Website : Hampton Inn & Suites Chicago/St. Charles
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Modern lodging with a free hot breakfast & WiFi, plus an indoor saltwater pool & a gym.
About this hotel
This modern hotel off route 59 is 5 miles from Metra Geneva train station, 7 miles from the Fox River Trail and 6 miles from the historic Fabyan Villa.Coffeemakers, flat-screens, and both full and lap desks (for working on the bed) are offered in each room, as well as free WiFi and custom-designed beds. Suites add living areas with sofabeds.Free perks include parking, passes to a local health club, hot breakfast and weekday breakfast bags (to go). Other amenities include a 24/7 gym and a heated indoor saltwater pool, as well as a lobby lounge with a fireplace and flat-screen TV, and 2 meeting rooms.
Things You Need to Know
- Guests praised the clean rooms
- Guests praised the bathrooms
- 7 min drive to Pottawatomie Park
- Guests praised the friendly service
- Guests liked the beds, mentioned 11 times in reviews
Feedback From Real Customers
Peter H
About average for a Hampton, which still means it’s a very good hotel The hotel is approaching 20 years old and needs renovation, but it’s still mostly clean and in good shape although shower pressure wasn’t great We had to move rooms due to an awful vibration in the floor (maybe elevator equipment) and they upgraded us to a very spacious studio suite which I’d highly recommend
The pool was nice (no whirlpool) and breakfast was as expected Service was friendly but staff always seemed to be in the back office Overall recommended and we will be back
Cassie Brooks
Everything was very clean, processes were simple and expedient, service was very attentive, good breakfast, and we were very comfortable Our kids used the indoor pool and found plenty of clean towels Breakfast was well-stocked and had a variety of hot and cold offerings
Coffee and hot water were always available, and all staff were friendly and hard-working
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