15 Best 5 star hotels in Austintown, OH (2022)

Carlose Sellars

I usually DO NOT leave bad reviews, but this hotel deserves one I am highly disappointed that this hotel sent me an email after 4 PM to cancel my hotel an hour after check-in due to current guests deciding to extend their stay Furthermore, I am disappointed how they chose to cancel my two-bedroom suite and then move from Ohio to New Castle in P

A into a one-bedroom when I originally reserved a room for four of my guests traveling for my graduationUpon my parent’s arrival, they were told by the employees at the desk at New Castle that The Residence Inn had decided to pay for only one of my rooms This was not the original agreement made by the management at the Residence Inn after one of my family members had called The manager told us that they would cover both rooms due to the displacementThis does not make sense I originally booked a two-bedroom suite with two bedrooms for FOUR guests How do you cancel my booking and transfer me to another hotel (almost 30 miles out), and tell me that you will only cover the cost of one room with one bed? What about the other two guests who were displaced? I’m sorry, but this is not my issue, and I did book almost a week in advance?This experience caused nothing but anxiety on the morning of my graduation It devastated my graduation experience, and I would NOT recommend this hotel to anyone Another person traveling with me decided to call the Marriott because they are a brand member They were told that there was nothing they could do for me because they only resolved issues for Marriot members This is about ETHICS, and I will seek to recover my loss and additional costs incurred After all I incurred an extra $200 because they chose to transfer my booking almost 30 miles out from their hotelOh, and can you believe Residence Inn still charged me $400? I will continue to monitor these charges to see if the funds will be returned to my account SAVE YOURSELF THE STRESS; IT IS NOT WORTH IT!!!!I give credit where it is due; Therefore, it is only fitting that I mention that the New Hampton Hotel in White Castle, PA, was extremely helpful in helping us figure this all outPS I also think it is unfair not to advertise that this hotel is an extended stay hotel

Jason Nickell

This hotel has seen better days Cracked tiles, holes in the walls, damage to the appliances Overall it’s just beat-up

Great staff working here, and you can tell they are making the best of a tough situation The owners need to shut down for a year and remodel Cabinet handles falling off, dents in the refrigerators It’s timeUnfortunately, this hotel sees good occupancy due to a lack of other options Especially if you are a BonVoy Marriott member, there’s not a lot to choose fromIf you can stay at the courtyard in Canfield, that’s a much better option, but they are frequently 100% bookedHopefully the owners will reinvest their profits into this property, or Marriott corporate will step in, because this hotel is below standardAgain, this is unfortunate because the staff is working hard and they have some great people here

Jenn Martin

The hotel was run down and not well cared for Our room smelled like cigarette smoke and the floors in the hallway and elevator were filthy There were bins and bags of garbage left sitting around in the hallways

It smelledWe always stay with Marriott and this does not meet their typical standards We will never stay here again