15 Best 5 star hotels in Avenel, NJ (2022)

Aya Ibrahim

The worst guest service I have ever encountered in my life My family had just experienced an electrical fire in our home so we had to make a last minute reservation here My father, who booked the reservation, stayed behind to speak with the first responders and our now traumatized dog

We arrive to an extremely rude concierge refusing to allow us in, demanding that my father arrive to present ID After explaining our dire situation to them, we were met with shrugs and complete and utter disregard They did not offer any solution except for us to call corporate or have my father show up We were forced to look for somewhere else to stay- it’s pouring outside and late Beyond dissatisfactory- the staff clearly needs retraining I’ll never forget how they treated me and my family in a time of need A shame

Maliah K

So let’s start off this review with the front desk Some of them are friendly and a great help and some need training againNow lets go to breakfast

I really wish they had better breakfast The oatmeal is watery Coffee taste like it is old and they never wash the coffee machine The tables were dirty The dishes looked like they were ran through just hot water and no soap I was very disappointed with the breakfastNow let’s talk about the pool place There are towels everywhere As a guest you should pick up your towel and put it in the basket but for the guest who are to good for that the housekeeping will not bother picking them up I saw the same towel there for days! When you ask for towels for the pool they will give you the white towels There is this machine that is there and covered up you can see the rust on it and its grossThe pool itself is dirty They might clean the pool after weeks While i was swimming in the pool i looked down and there was a bunch of hair in thereThe water looked murkie That is how you know the pool is not clean The windows in the pool area are dirty Around the pool looks like no one cares to clean it You can see the smudges all over the windows It looks really bad! The hot tub has been out of order for a hot minute now Another annoying thing i came across is that they were swimming lessons going on I did not know that guest have to deal with swimming classes I think that is very unprofessional and very uncomfortableNow about the rooms They are a good size rooms it’s just that they smell dingy Thinking it is just me i wanted to give them the benefit of doubt Friday Housekeeping came and let me tell you how i was shocked with their cleaning They will not wipe the nightstands The headboard you can see marks on there as well I left some stuff there and when i came back it was still there The linen does not smell clean at all Nothing they put out smells clean or washed It has a very dingy smell The bathroom mirrors you can see the smudges and toothpaste marks The wall to the side of the mirror you can see toothpaste marks there as well The shower area the only thing they do in the tub is rinse it with water There was hair along side the walls on the toilet seat and if you looked close enough there was hair behind the bathroom door alongside the walls Now the kitchen They do not wipe down the counters at all The dishes in the dishwater are only run through water When we came back and went to use the dishes there was food marks still on there the glass and spoons had marks on them as well I then had to put dish detergent in the dishwasher and run it again The hallways smelly dingy as well It is like they never clean the carpets THE PRODUCTS THEY USE IF THEY USE ANY ARE CHEAP AND NASTY THEY NEED TO RETRAIN OR HIRE NEW CLEANING PEOPLE There are a few nice cleaning people but majority of them need to learn how to talk to guest and not make them feel uncomfortableThe guest who stay here regardless them being long term or short term pay money to stay here The management does not use good cleaning products or the right equipment to clean Cleaning also does not happen everyday day I think it is twice a week When you take money from us for staying there everyday you should have them clean the rooms everyday as wellI know Marriott is a very well know name I have stayed at many around the world I would say that the hotels in third world countries are way cleaner than the one here in Woodbridge NJ Would i recommend anyone to stay here no never Management really needs to step up their game in cleaning the place

Adam

The two women who checked me in for my stay were EXTREMELY friendly and helpful!!I did have an issue the second morning of my stay I was rudely awakened by a woman who seemed to be management knocking on my door I open the door to chat with this woman, and she explained that my card on file declined for the charges

Understandable that this is a concern for the property, however instead of taking a gentle, friendly approach – which should be used toward guests (especially who you just woke up) she decided to tell me that payment is due now and ‘normally in these situations police would be called in 30 minutes” TMI and offensive in my opinion As a titanium elite member, I really did not appreciate the insinuation that I could not afford to pay, or the approach this woman took with addressing the issue at hand I went straight to the front desk and completed my payment The issue was a simple lock that I had placed on my cardThe room I was in was very spacious and the layout was excellent However the furniture arrangement was arkward and uncomfortable, so I took it upon myself to rearrange the suite to a more comfortable layout (as shown in images) Several things were broken / not functioning properly, all of which were easy fixes that I personally addressed