15 Best 5 star hotels in Baltimore, MD (2022)

christine lababidi

We have stayed at this hotel every year when my husband has had appointments or surgeries at Johns Hopkins hospital This was the first time that we have felt that the quality of the hotel had gone down significantly as had the quality of the staff The beds were extremely uncomfortable and although we had requested it at check in, we never received housekeeping even once so after 5 days we had piles of trash in the room

Our comforter if you could call it that consisted of the dust ruffle that normally goes on a bed to hide the frame (see picture) and this was what they used as a blanket with a very thin duvet on top of this We asked for blankets at the front desk on our first day but they were never brought to us so we did not sleep comfortably during our entire visit They said they were shortOn blankets but would do their best The staff at the front desk was not downright rude but not friendly and they appeared bothered when we needed to ask them simple questions Although the location is convenient, we are going to look for another hotel to stay at during our monthly visits to Baltimore this coming year If you valet your car don’t expect the valet text service that they use to be working and you will not discover it to be broken until you arrive to pick up your car and find the valet person chatting on a couch instead of getting your vehicle This may or may not be their fault but a faulty text system is what they claim Upon check out I requested a copy of my bill and was told that it would be emailed to me so apparently getting a paper copy at check out was not an option When I did receive the copy of the bill I had been charged twice for valet on a given day which then necessitated a phone call to the hotel in order to get the $3500 charge reversed This was done promptly which I appreciated This has always been our go to hotel and it was sad to see it being managed like this A comfortable stay is a minimum requirement

S S

Great staff, great location, room left MUCH to be desired So to be fair—we booked same day and the thought crossed my mind that we may have ended up with one of the “good enough” rooms that don’t get assigned unless they have to be Check in was great—Yvonne was super welcoming and helpful—confirmed that we asked for 4 extra pillows (our kids are pillow fiends) and off we went

The pillows never showed up (don’t know whose shoulders that falls on) Had trouble getting to the room as either our key card or the card reader in the elevator was messed up—seemed to be a bit of both When we got to the room I got the distinct feeling that something was off For starters, there weren’t 4 towel sets, the hotel-provided body wash was missing, there was missing flatware (which we later found dirty in the dishwasher) and there was coffee and a cup missing It felt like the room hadn’t been turned over since the last guest had stayed…except the trash was empty and the beds appeared clean It was unsettling, I’ll admit My husband told me I was being paranoid but I’m fairly certain the room hadn’t received the attention it was supposed to We tried to call down to the front desk but the phone wasn’t working and every time we hit the front desk button on it the line would ring and ring and then hang up on us There was no binder or info about the hotel in the room with an actual number listed for the front desk so we couldn’t call down either Not sure if that was because of covid or was just missing Not a big deal but would have been nice to have at least the TV channels listed so that we could more easily avoid content that wasn’t appropriate for our children Overall the room was somewhat run down Chipped furniture, wallpaper peeling, slow draining sink, melted spots on the carpet, linoleum in the kitchen peeling up…The couch was honestly dismal—the cushions so squashed that when you sat on it you ended up sitting on the front lip of the structure (both uncomfortable and made legs fall asleep) The first night (of the 2 we stayed) I cut my foot on a line of exposed carpet tacks between the kitchen and living space My husband flattened them with a coin and his shoe I did bring this (and the sink) to the attention of the front desk (after having to go down in person) and they offered to send someone up and we declined as we had fixed the tacks and didn’t care to have anyone working in the room Oddly there was no dish soap (but there was dishwasher powder)—so we ended up washing dishes with hand soap Just FYI there was no corkscrew in the room—I suppose you could request one but we were too lazy to fight the elevator (literally—the card reader worked about 50% of the time by the 10th try—we rode up and down almost every time we used it multiple times trying to get to the floor we wanted) to go to the front since we couldn’t call downParking is valet for $35 with in and out privileges or self parking for $25/day with no in and out privileges The garage for self park is attached to the hotel and can be reached from insideThe pool is actually in the Maryland Athletic Club, which is in the building complex They have an agreement to use the gym and pool Both are nicely equipped overall from an equipment standpoint—-the pools were clean (have seen better days from a coating standpoint) It’s salt water based instead of chlorine, so not as harsh The kids are only allowed in the splash pool, which is heated to probably 85 degrees and max depth is 45 feet, minimum depth is 3 feet and it’s a stairway entry There is a lap pool that is much cooler water and a larger pool that has a sloped entry that adults and teens can use There is also a hot tub The locker rooms are well equipped with a sauna, showers (with soap and shampoo/conditioner) and a suit spinner You have to take your hotel key and photo ID with you to gain access and have to have shoes on until the locker room They provide pool towels You have to shower before getting in the pool (locker room or pool deck)

Itz_Aidan 27

The staff was nice, our other hotel canceled on us last minute and we were able to get a room here, the room was nice but there was a weird red stain on the carpet outside the bathroom, everything was fine until it was time to leave and Valet lost our car keys We’re currently waiting for someone to drive 5 hours to bring us a spare key Awful experience