14 Best 5 star hotels in Berkeley, CA (2022)

Ashley Arnold

The worst customer service I have ever experienced I emailed in early June to cancel a July reservation (just out of courtesy really- I was not expecting a refund and did not ask for one, but thought if I formally cancelled they could rebook the room) About two weeks went by and I didn’t get any response so I sent a follow-up

Two more weeks go by and no responseI decided to call then because my reservation was quickly approaching I was told no one got the emails and the reservation could no be located because the system was down They told me it was imperative that I call back tomorrow When I called back the front deck manager Fabio asked that I, not call, but email him This was different info then I’d been getting but I did itFive days went by with no response At this point I was actively getting texts from the Graduate asking me about check-in When I tried to call once more to see if my email had been received because no one ever responded Fabio told me I needed to call again tomorrow and send an email and then my reservation would be cancelled When I explained I already emailed but hadn’t gotten any responses he said “well, what do you want me to do?” and I simply said “cancel my reservation” and he HUNG UP ON MEWhen I tried to call back someone would answer and then hang up Never experienced anything like it

Thomas Bartman

There is a complete lack of customer service A few days ago I made a reservation for 2 rooms ($500/night), for a week, a year from now over the phone I was told that my card would be charged immediately for one night for each room, and the rest would be charged 30 days ahead of time which was the last day to cancel

Instead, my card was charged the full $7000 right away There’s no excuse for them to hold $7000 of my money for a year when the reservation is still cancel-able for the next 11 months I called this afternoon (and waited FIFTEEN minutes to talk to someone), and the woman said she was seeing the SAME THING I had been told before, and would bump it up the chain to get the other nights taken off my card Instead, tonight someone called me back and said that I was given the wrong information TWICE (really?), and that they would hold my $7000 for a full year before I came She had ZERO interest in understanding my argument I have NEVER had another hotel do this before the cancellation date So, here’s what I think of the Graduate: 1) most expensive place in Berkeley, 2) you get conflicting information repeatedly, 3) even paying $500/night, you have to wait on hold for 15 minutes to talk to someone or wait hours for someone to call you back, 4) their attitude is “tough luck – we’ll do what we want with no intention of trying to listen to you” Does this sound like somewhere I really want to stay? Do you?It looks like they respond to reviews – so I’ll put this question here for the eventual reply: if I can get ALL my money back 11 months from now, WHAT is the justification for the hotel to hold $7000 from now until then? What’s their motive? Holding the money offers them NO protection against me cancelling more than 30 days in advance, and I doubt they’ll give me interest on that money

Kyle Ratajczak

I’m currently sitting in room 625 and there’s a loud ticking noise behind the wall every 5 seconds This is in addition to a periodic thumping pipe noise that pops up every minute or so Needless to say it was hard to sleep in this room

I can only turn the fan on if the overhead light is also on so that’s fun Combined with small room size and things only being half renovated this hotel is not worth your time Luckily the location is decent and the first floor is charming