15 Best 5 star hotels in Birmingham, MI (2022)

Craig

This was one of the nicest hotels I have visited in a long time Glass elevator rooms that are up to date with great amenities A pool, workout room, brunch style breakfast in the morning where they have a chef making omelets custom however you want them

The layout was very unique, all floors could be seen from the main level and from the room you can walk out and view the entire first floor Nice bar and restaurant as well The staff does an excellent job accommodating the needs of guest

Alex Eddy

The hotel was really cool The elevators was a bit under maintained And my room and a couple of others room I walked into weren’t very detailed clean

Still hair in the shower and dirty streaks on the shower door and drainstill used soap in there The carpet wasn’t swept very welltook my boots off and socks and it was like walking on crumbs The tables still had cup marks on them and there was layers of dust on the TV stand and end tables by bed This wasn’t just one room This was five different rooms from level 8 to level 4 Detailed Cleaning would go a long wayStaff was super helpful and FriendlyAlso the rooms had a very musky smell to them almost like damp basement smell TV in the bedroom said would turn on but had zero TV TV In the couch area had channels UT the screen was very blurryNice hotel but for as nice as it comes off to be could be alot cleaner and smell a bit better in the roomsI’d give it 5 stars if it was cleanerHad food it was lasagna it was still frozen in the middle Had a sweet little older lady greeting and picking up our plates” ALL BY HERSELF “! with a full dining room while others young men were on their phones I mentioned it to the young men and they just blew me off Not very respectful to there older lady Co worker That lady I didn’t catch her name wish I didbut she was working her butt off with an amazing attitude I let those other lazy boys go and hire 3 of herThose few things change the next time we stay there and I’ll give it a better review Guess we’ll see if customers advice and reviews matter

Hanna

Embassy Suites is normally my favorite hotel but this trip is quite disappointing We paid for an expensive room that was marketed as nicer than it was Not a huge deal, its still a fine room, but there’s more issues

Our first room was a mess… when we entered all the drawers were open, the microwave was open and had pieces missing, there were glass cups everywhere on the floor, it was ridiculous So we switched rooms to the same type of room on a new floor This room was much better, but there were some random issues like the toilet paper holder being broken and the shower door handle being extremely loose Then, when we were preparing the sofa bed, there were no sheets because instead of being washed and put away for us to put on the bed, they were never taken off from the previous use and the top sheet was stuffed under the coach cushions The dirty sheet was also visibly dirty, like stains all over kind of dirty, it was gross Also, the blanket that goes with it had some stains on it that had a crusty texture, even though it was in the plastic bag seemingly cleaned unlike the sheets (i guess it wasn’t cleaned though, at least not enough because it was gross) We got new sheets and a new blanket, but the new blanket had bleach stains all over it and had a towel-texture instead of a soft texture We stayed at a different Hilton hotel last night that was much cheaper and it was the same blanket except theirs was actually soft On top of that, general issues like the shower sucks (no shelves or ledges to set products on, no ledge to shave, etc) and the fact that on weekdays breakfast ends at 9am (10am on weekends), which is way too early 10am is okay but 9 is not reasonable Im just very disappointed with our stay and the staff was barely helpful It seems to be working out alright now but it was an extremely stressful first day and the room is not as good as it should be considering the very high price The lobby was also kind of a mess, I understand that they are doing construction so its not a big deal but still The biggest problem with the lobby was the elevators… this may just be my irrational fears but I did not like how one of the elevators was very squeaky and rattled as we went up and down I’m sure it’s still safe but it did not make me feel very secure, it could probabaly use some maintenance so that should have already happened…