5 star hotels in Fort Smith, AR

1. Motel 6 Alma, AR (2-star hotel)

  • Address: 37 Collum Ln E, Alma, AR 72921
  • Phone: (479) 430-7878
  • Ratings: 4.2 (172 reviews) Very good
  • Website : Motel 6 Alma, AR
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Simply furnished rooms featuring minifridges & Wi-Fi in a no-frills motel with parking.

About this hotel

In an area with multiple fast food restaurants, this no-nonsense motel off Highway 71 is a 7-minute walk from Alma Aquatic Center and a 12-minute walk from Lake Alma.Featuring colorful accent walls, the simply furnished rooms with exterior entrances provide Wi-Fi and flat-screen TVs, as well as minifridges.Amenities include coin-operated laundry facilities and a BBQ grill. Parking is available.

Things You Need to Know

  • Guests praised the rooms
  • 8 min walk to Alma Aquatic Park
  • Guests praised the service
  • Guests liked the restaurant, mentioned 23 times in reviews

Feedback From Real Customers

Donald Lawson

I have to say, I was pleasantly surprised at the reviews on this motel 6 So when I needed a inexpensive room for the night I decided to give it a try So glad I did

The lady at the desk was friendly when I checked in I walked in and there was no odd odors in the room! The room was clean and tidy This is just what I look for in a motel room A comfortable place to sleep, hot water, clean towels, no funky odors or stains, etc This place hit all those check marks It looks like it has been recently remodeled and well done at that I wish more motel 6s were like this!

Joe H

This Motel 6 was great! Clean, refreshed/updated room, surprisingly comfortable bed, clean We travel year round with our pets any typically stay in Motel 6’s and this was the best one yet! Also, the restaurant attached to it is very convenient, especially if you have a trailer and don’t wanna deal with going back to the main road Great value

Bill Ridout

Location was excellent for our activities 1 minute from Lake Alma, 2 minutes from Crawpappy’s Cajun restaurant for dinner and Let’s Eat restaurant for lunch Room was very clean, bed was comfortable

No complaints from either couple 2 rooms) Small fridge and microwave Don’t expect luxury, but clean and comfortable Great value for the price

2. Holiday Inn Express & Suites Van Buren-Ft Smith Area, an IHG Hotel (2-star hotel)

About this hotel

A 7.7-mile drive from downtown Fort Smith, this standard hotel off I-40 is also a 52.2-mile drive from Fayetteville.The subdued rooms come with flat-screen TVs and desks, plus premium cable channels, free local phone calls and coffeemakers. Kids 19 and under stay free with an adult and there’s free WiFi in every room, as well as a choice of hard and soft pillows. Suites add separate living spaces with sofa beds, dining tables and kitchenettes.Amenities include a free breakfast bar, fitness center and an indoor pool, as well as free parking.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to the Drennen-Scott House
  • Guests praised the friendly service
  • The fitness center has treadmills and elliptical machines
  • Guests praised the indoor pool

Feedback From Real Customers

Kevin

Absolutely wonderful experience! The staff was extremely nice and attentive even though we checked in around 10pm! Breakfast was very delicious and fresh Rooms and bathroom were very clean The TV’s definitely need to be upgraded considering how small and old they are

Overall, if I am ever back in Arkansas, I will definitely use this hotel again God bless!

3. Hampton Inn Fort Smith (3-star hotel)

  • Address: 6201 Rogers Ave, Fort Smith, AR 72903
  • Phone: (479) 452-2000
  • Ratings: 4.5 (1193 reviews) Excellent Eco-certified
  • Website : Hampton Inn Fort Smith
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Classic rooms & suites with free hot breakfast, Wi-Fi & shuttle service, plus a pool.

About this hotel

Located 4 miles from the Fort Smith Convention Center, this straightforward hotel is 6 miles from Old Fort Days Rodeo.Flat-screen TVs, microwaves, coffeemakers and both full and lap desks (for working on the bed) are offered in each room, as are free Wi-Fi and custom-designed beds. Suites add living areas with sofabeds, and some have whirlpool tubs.There’s an indoor pool and a fitness center, plus free on-site hot breakfast (daily) and to-go breakfast bags (weekdays). Other amenities include free parking and airport/area shuttle, plus a business center and meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 6 min drive to St. Scholastica Monastery
  • 9 min drive to Fort Smith Regional Airport
  • One of the few hotels in the area with room service
  • Guests praised the friendly, professional service
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Mike Johnson

My wife and I and our service dog stayed here Saturday night Got a great rate from their helpful and friendly staff Plenty of carts to get our bags up to our room

There was a grass fire burning locally which made the air outside and inside the hotel a bit smoky, but we had a good nights rest that was uninterrupted Breakfast was plentiful, just like in the days before covid! There was a Fridays right across the street that delivered our dinner to us in our room It was delicious!

Victoria Givance

Great customer service offered water as I checked in had cookies wrapped up fir you for a quick snack Free breakfast and great variety Room was nice and clean

I have to say one if the beds mattresses is just about due to be changed out Pool was great and the spa was even better Overall we enjoyed our stay and will be back Thanks Andrea for sending out the text msg to see how my stay was going and if I needed anything What a nice extra touch to quickly make sure your guest are enjoying their stay ❤️

Robyn James

If I could give 50 stars the staff here would earn every one and more We had 20+ staying for a funeral and the staff was so accommodating Everything we needed, they were there to provide, and by the end of the stay they knew what we needed before we did

The rooms are spacious and spotless Incredible stay Incredible staff The Roddy family can’t thank you enough for all the hospitality during our stay

4. La Quinta Inn & Suites by Wyndham Fort Smith (2-star hotel)

About this hotel

Off I-540, this casual hotel is 4 miles from Ben Geren Regional Park and 5 miles from the Fort Smith National Historic Site.Traditionally decorated rooms include microwaves, minifridges and coffeemakers, plus free Wi-Fi, pillow-top mattresses and flat-screen TVs with HD cable channels. Some suites feature whirlpool tubs. Kids 18 and under stay free with a parent or grandparent.There’s an outdoor pool, a fitness room and a 24-hour business center, in addition to free breakfast and parking. Amenities also include meeting space and guest laundry facilities.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 4 min drive to Fort Smith Air Museum
  • 6 min drive to Fort Smith Regional Airport
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Ian Tilley

Room stayed cold throughout visit, which I haven’t seen often in my travels It was greatly appreciated during our summer visitHOWEVER, all of the common areas of the hotel (lobby and hallways) felt like there was no A/C

Breakfast can do in a pinch, but nothing great Biscuits were the only good thing there Even the cereal and milk tasted offStaff is pretty friendly though We had some raucous neighbors down the hall and we could hear a staff member tell them there was a noise complaint Thankful that the staff acts on thoseWish there had been a towel rack in the bathroomParking isn’t the greatest Spots in the back are tight The two paths on either side of the hotel are small enough that I don’t think two vehicles could pass by each other, unless they were both SmartCarsIf I needed a hotel in Fort Smith again, this La Quinta wouldn’t be my first option but it wouldn’t cause a bad day if it was the only one available

Debbie Cusic

Convenient location of the Google maps had issues finding the main entrance The check-in was delightful My request was accommodated graciously

The parking in front of the facility is a little tight but there’s plenty in the back The room was clean, no issues found Bed was comfortable The basic room coffee maker with the little packet The mini fridge kept my water cold A plus that it did not have a lot of those annoying lights throughout the room

5. Comfort Inn & Suites Van Buren – Fort Smith (2-star hotel)

About this hotel

Set 4 miles from Harper Stadium, this straightforward hotel is also 8 miles from the Fort Smith Museum of History.Offering free Wi-Fi, the bright, straightforward rooms also have flat-screen TVs, desks, and tea and coffeemaking facilities. Upgraded rooms add pull-out sofas, minifridges, microwaves and/or whirlpool tubs.The hotel serves complimentary hot breakfast. Other amenities include an indoor pool and a fitness room, as well as guest laundry facilities and a business center.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 8 min drive to the Drennen-Scott House
  • Guests mentioned the service is friendly
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Amy Ewing

Checked in on a Monday evening after a very long stressful day dealing with home issues Tom made the check in easy We were thrilled with the room- bed was comfortable- room was clean and my husband (who is 6’5″) loved the roomy shower

Breakfast was delicious with many options I forgot to ask for my receipt upon check out – but called 4 days later and Nikki sent it to my email Very impressed and would highly recommend!

MICHELLE BURNS

This was our tenth night at a Choice Hotel within the last month, as we traveled from Florida to Washington and back This Comfort Inn was the only hotel I have given 5 stars This place was immaculate – lobby, hallway carpet, breakfast room, clean windows, our room, the shower, and large refrigerator

I was impressed to see the mechanism for assisting physically challenged people into the pool None of the last nine hotels had one I’m glad this hotel was nice It helped restore my attitude towards the Choice Hotel chain (Side note – we canceled reservations at the Tupelo, MS Comfort Inn because of bad reviews Sad to say, but reviews can make or break a place)

6. Wyndham Fort Smith City Center (3-star hotel)

About this hotel

Set alongside Fort Smith Convention Center and ArcBest Corporation Performing Arts Center, this informal hotel off Highway 64 is 7 minutes’ walk from Fort Smith National Historic Site. It’s 10 miles from Chaffee Barbershop Museum.Modern rooms feature Wi-Fi, TVs, and tea and coffeemaking facilities. Upgraded rooms have sitting areas, some with pull-out sofas. Suites provide separate living rooms. Room service is available.Amenities include a relaxed restaurant, a bar and an indoor pool, plus a fitness room, a convenience store and parking. Breakfast is available.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 15 min drive to Fort Smith Regional Airport
  • One of the few hotels in the area with room service
  • Guests liked the friendly service
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Sharon Meyers

This is a wonderful place to stay while you are in Fort Smith You could not ask for better customer service

The staff are all friendly and helpful They will do their best to meet any request you might have The room is nice and clean The pool is quiet refreshing on a hot day The food was good and the bar was open But above all the people are exceptional

Timothy Jelavich

I have no idea why this has a 4 star hotel rating I booked this hotel as it was rated as a 4-star and the price was better than I could have gotten with my Hilton diamond price I travel for work and cover 5 states in the south central region of the US

Unfortunately, if it looks too good to be true then it probably isFirst the good: the staff was amazingly friendly and got me checked in quickly The aesthetics are appealing from the lobby and it smelled ok down thereNow the bad: the 4th floor room smells like my freshman dorm room in Miami Musty and full of a mildew smell that I haven’t gotten used to 3 hours into this stay There are mold stains on the ceiling and a wet stain in the closet on the ceiling One of the beds has an odd yellow brown streak on the comforter, I bring my own sheets and such for this very reason and will be sleeping on the other bed The table next to the chair looks like it was picked up from the local thrift store and has pieces missing The interior of both bathroom and hallway doors are dirty as well I’ve only stayed in one place as bad as this and won’t be returning I’m really debating paying for a room at an alternative hotel out of my own pocket because the smell is that bad

Dan P

Stayed for a night while in town for business Checkin was great Rooms were clean

AC and elevators went out while we were at dinner Came back and had to climb 6 flights of stairs And ended up in a hot room Sometime during the night power was restored to AC and elevators Was to hard to sleep and a hard bed added to the discomfort I will try another place next visit to town

7. Beland Manor Bed & Breakfast (3-star hotel)

About this hotel

This charming B&B is a 9-minute walk from Central Mall and 3 miles from Fort Smith National Historic Site.The 7 traditional rooms and suites come with high-thread-count sheets, free WiFi and cable TV. Individual features include fireplaces, DVD players, skylights and whirlpool tubs.Complimentary cooked breakfast can be served in the room or in a formal dining room with a fireplace. Snacks and beverages are also free. Amenities include a rustic TV lounge and a movie library. Massages are available. Kids 8 and over are welcome

Things You Need to Know

  • 1 min walk to St. Scholastica Monastery
  • 8 min drive to Fort Smith Regional Airport
  • Guests praised the service
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

David Matthews

Room is amazing big open area perfect for couples folding bed couch for children nice open area to enjoy the electric fireplace yes that’s right I said electric jacuzzis nice and open this is where the perfect for couples part comes in there’s also a shower but it closed door for surprises family anything like that nice open-minded personalities the service is spectacular would have love to stay longer

Tom Cogley

We loved our stay in the Frontier Room We were passing through the area so didn’t have long to explore but wish we had more time to stay here The Inn is well situated in Fort Smith, not far from I-40 and close enough to explore the downtown area

The room was clean and we loved the coffee in the morning before breakfast as we packed for the road The hosts are very nice and personable Very knowledgeable about the area and easy to talk to We enjoyed breakfast; fruit followed by eggs with herbs from the garden and bacon and homemade muffins We recommend staying here if you have the opportunity Thank you for sharing your home with us!

Debbie Ahrens Carr

We came upon this place through Google But then a local person that we met, highly recommended it So glad we did! Mike & Suzy are wonderful innkeepers

Very knowledgeable about history of the area Great personalities Room was wonderful Felt like home Jacuzzi in suite was relaxing Breakfast was outstanding Loved the town of Fort Smith We would recommend this place for leisure or business travel

8. Comfort Inn & Suites Fort Smith I-540 (3-star hotel)

About this hotel

Along Highway 22 and near I-540, this modern hotel is 1.5 miles from Fort Smith Regional Airport, 7.6 miles from the Choctaw Casino and 4.3 miles from the Fort Smith Convention Center.Rooms and suites have free WiFi and en suite bathrooms with showers, as well as flat-screen TVs, coffeemakers, minifridges and microwaves. Suites add pull-out sofas.A complimentary hot breakfast is provided. There’s a seasonal outdoor pool with a sundeck. Other amenities include a business center, a sundry shop, an exercise room, laundry facilities, and outdoor parking for cars, buses and RVs. A free airport shuttle is available.

Things You Need to Know

  • Guests liked the beds
  • 4 min drive to Fort Smith Air Museum
  • 6 min drive to Fort Smith Regional Airport
  • Guests praised the service
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Chris Jeffers

The good – Easy to find, they let us check in early, professional employees, super comfy bed, clean pool, quiet, and the breakfast bar is very goodThe bad – The key cards hardly ever worked (had to try like 30 times alternating cards it was infuriating every time we opened the door) and the other guests we knew had same issue Also, there was splatters of stuff on some of the walls that kind of led me to believe that they probably could have been just wiped off but they hadn’t been and the shower when you turn it on water was spraying every direction from a leak in the hose connection

The fold out bed mattress was really worn out and uncomfortable and there was some pretty disgusting stuff on it that we had to remove

Carrie Torres

The service was really poor and the furniture in the room was in bad shape (dresser drawers didn’t open without hitting a warped dresser door, chipped) When we went to check in, we were met with a sigh/grunt and a dirty look I said, that’s a strange way to greet customers

The employee, said “I don’t know if you’re room is ready yet, it’s only 2:00pm and I normally work the late shift”We ended up asking if we could have a different room because the dresser didn’t work and we were going to be there for several days The same receptionist said she’d “go and check with the girl” and never came back After 20 minutes, I found another employee who said they were calling the GM Four hours later, I asked if they spoke to the GM and she said, “I’ll go call now, we’ve been busy” The next day, I asked another employee to speak to the GM to report how poorly and disrespectfully we were treated and left for a call She never called We asked for our room to be cleaned and it was not Overall, the service was very bad and this affected our stay

Al Shami

Avoid this place The receptionists were grumpy and not welcoming at all The room I paid $140 for one night was noisy (next to the hotel side door) smells like a hospital (I guess from the cleaning detergent they use) The furniture were falling apart (some pictures included) and they were so cheap with the shampoo (a one tiny bottle not enough to wash your face)

One of the TV wasn’t working and both phones were disconnected (I had to walk to the reception to ask for two extra blankets and they said they only have one! so I had to give one of my blankets to my child All in all it was an awful experience and I felt like I should ask for my money back

9. Fairfield Inn & Suites by Marriott Fort Smith (2-star hotel)

About this hotel

Set on a main road, this modern budget hotel is a mile from the Fort Smith Air Museum and 2 miles from Interstate 540.The relaxed rooms feature free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves, and tea and coffeemakers. Suites add pull-out sofas.Complimentary perks consist of breakfast and parking. Other amenities include a gym, an indoor pool and a convenience store, plus coin-operated laundry facilities and a fire pit.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the bathrooms
  • 5 min drive to Fort Smith Air Museum
  • 7 min drive to Fort Smith Regional Airport
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • The fitness center has free weights
  • Guests praised the bar

Feedback From Real Customers

Melinda Medlin

This hotel smells and feels very new (have no idea if it actually is or not) but the rooms are clean and nice and the lobby is very clean and put together The rooms are small but we knew and expected that since we are just there to sleep Breakfast was good and kept well stocked all morning

Staff was nice and helpful when making reservations and checking in Good experience all around

Mike Dee

Nice new hotel with a great layout and location with plenty of places to eat around the area The layout of the rooms was perfect and the walk in shower was very nice The air conditioning worked great and a small fridge and microwave are included in the rooms

The breakfast was alright Not a ton of quality options The oatmeal was super runny and the eggs were pretty sad The breakfast is really the only downside to this hotel The gym has some good quality treadmills and free weights Although the 25 lb dumbbells were missing The bbq place down the street is outstanding so make sure you check them out

Emma Niebauer

I had to wait a few moments for someone to be present at the front desk, but they were very polite and accommodating once I was checked in This hotel is conveniently located, the price point is right, our room was extremely clean & the bed was very comfortable The spacious shower was a plus! The complimentary breakfast was sufficent and fulfilling

I would definitely stay here again & recommend to others

10. Homewood Suites by Hilton Fort Smith (3-star hotel)

About this hotel

This extended-stay hotel 1.3 miles off Interstate 540 is 0.7 miles from Fort Smith Regional Airport and 3 miles from the University of Arkansas-Fort Smith.Sophisticated rooms, from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables and free WiFi, plus pull-out sofas and flat-screen TVs with premium channels. Whirlpool tubs are available.Free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and a free grocery shopping service, plus a business center and coin laundry. Guests can use a fitness room and an indoor pool. There’s also a meeting room.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 13 min walk to Fort Smith Air Museum
  • 5 min drive to Fort Smith Regional Airport
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Lindsey Parker

After staying at the Marriott residence inn one night, we checked out and moved to this hotel The Marriott is old, moldy, poorly maintained with no working pool Homewood was great

Nice, clean, accommodating You can walk to convenience store or harps grocery also There’s a nice green area in the back, and the road to the airport made for a nice walk It was good and will stay again as we frequently travel to Fort Smith

Dezi Nus

I honestly do not think I could express what an absolute wonderful place and staff this place has! Though my experience with Hilton has almost always been goodThere truly is not enough stars to express my gratitude to these people here Thank you! Absolutely TOP NOTCH!Catherine April

Jody Carter

I know the attached photo is not your typical hotel shot, but after my HUNDREDS of hotel nights over 20 years, I was pleasantly surprised during this stay: my room had a real, functional ceiling fan! I slept like a baby!The room was clean, properly stocked, supplied with kitchen pots and pans, and reasonably priced I spent the night before in another hotel in town then unexpectedly had to stay another night, so choose this location I really, really enjoyed my single night here

I’ll definitely return next time I have to stay in Fort Smith on business

11. Courtyard by Marriott Fort Smith Downtown (3-star hotel)

About this hotel

This downtown hotel is a 5-minute walk from the Fort Smith Convention Center and a 10-minute walk from the Fort Smith National Historic Site.Contemporary-styled rooms offer free WiFi, desks and TVs with premium cable channels, plus minifridges and coffeemakers. Suites add separate living areas and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner. There’s also a business center with workstations and printers, and 4 meeting rooms. Other amenities include an indoor pool, a whirlpool, an exercise room and on-site free parking.

Things You Need to Know

  • Guests praised the clean rooms and liked the beds
  • Walking distance to the Fort Smith Museum of History and the Fort Smith National Historic Site
  • 15 min drive to Fort Smith Regional Airport
  • Guests praised the friendly, professional service
  • Guests mentioned microwaves 12 times
  • Guests praised the lobby
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Tammy Burk

We have stayed here multiple times The staff is always great and very accommodating We have two small dogs that we bring with us

The only reason I cannot give this hotel a 5 is because there are several rooms that need maintenance, mostly in the bathrooms The beds are pretty comfortable and the linens are always clean We stay in king window suites usually and they have a nice sofa/ottoman along with a desk and desk chair BTW, there are no microwave ovens in your room so plan accordingly

Louie Trivett

The staff was Awesome! To say I travel often is an understatement, and I have stayed at many different hotels, but I can honestly say that this hotel from the moment I walked in made me feel like family! The young lady at the front desk Kerensa was very helpful and welcomed me with a wonderful hello and a smile, which makes a world of difference to me! This young lady went out of her way to explain everything to me, and telling me about some of the local attractions that were around! Made me feel like family!I have been here for two day so far and I’m staying for 25 more because of business but I can honestly say that everyone here treats me like they have known me foreverThe hotel is wonderful the staff from the hostess to the nice ladies at the bar and kitchen as well as housekeeping go above and beyond!All I can say if you are needing a place to call home for a night, week or 27 days The Courtyard in Fort Smith is the place you need to be! I know that this will be the place I will return to whenever I’m in the area!Marriott should use this hotel as an example setter for all other because this staff and hotel is special!

Beachy T

Attended a meeting here for a couple of days I didn’t stay at the hotel so I can’t say anything about the rooms They served a buffet lunch the first day which featured the typical ‘seminar’ chicken or beef, salad, a pasta station, etc

Parking was ample And it’s basically across the street from the jail so, there’s that Overall it was fine

12. Quality Inn Fort Smith I-540 (2-star hotel)

About this hotel

A half-mile from I-540, this unfussy hotel is 2 miles from Fort Smith Regional Airport and 4 miles from Fort Smith National Historic Site.Casual rooms offer free Wi-Fi, flat-screen TVs and minifridges, as well as microwaves and coffeemakers. Some have pull-out sofas, whirlpool tubs and/or sitting areas.Complimentary perks include an airport shuttle, hot breakfast and parking. Other amenities consist of a heated indoor pool, a sauna and an exercise room. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the rooms
  • 4 min drive to St. Scholastica Monastery
  • 7 min drive to Fort Smith Regional Airport
  • Guests liked the service
  • Guests mentioned hot tubs 19 times
  • The hotel has a sauna

Feedback From Real Customers

Stephen Golden

When we arrived, there was a sign saying, “I’ll be back in a minute” A customer was waiting We lined up behind him

A few minutes later, another customer arrived and lined up behind us Three customers in line waiting more than five minutes to check in I don’t blame the clerk Staff is at a minimum and humans need to relieve themselves from time to time If customers are your priority, there should always be someone available to relieve the desk clerkThere was soap residue on sides of tubThere was not enough hot water for a bathIn the morning, there was not enough hot water for a shower let alone two showersPutting a mattress topper on a worn-out mattress does not solve the issue It was like sleeping on a hammock Gravity kept pulling me toward the center of the bedStrong door closers on the room entry doors resulted in doors slamming the entire stay It was like a constant barrage of distant explosionsWhat’s with child-size toilets becoming popular in hotels and public restrooms these days? 14″ high toilets are not optimal for adults, even worse for people with knee, hip, or spine issues15 years ago, I decided I’d never stay in another “Choice Hotel” I had forgotten Quality Inn was a Choice Hotel I should have walked out and found another hotel

Anastasia Ramirez

This hotel is the most SHADIEST hotel I have ever been to And not to mention I’ve spent well over $5,000 here during my stay which isn’t no problem But when it comes to how bad customer service from the lazy night auditor sleeping behind the desk and taking way to long of a bathroom break having a line form all the way to the stair case during the time she was in there

And then a relative of the owner constantly creeping upon me every time I would go for a smoke break but do it so quietly and then literally as soon as I turned around he’s gone within the second I seriously felt violated and weirded out And then having house keeping assigned to my room but not wanting to do their job and if they did, they did it in the most hateful way Trust me by no means do I want any compensation or whatever I don’t care money comes and comes I just don’t want no one to experience every one of these things I went through Oh and not to mention being falsely accused of a situation that never occurred because I was never even there!!! And they denied camera access and the main manager to speak with me Spend the extra and go to the Hampton Inn

Savanna J

Well to start off they are the most friendliest here I don’t complain much at all I will just settle for less in most casesI don’t like that house keeping kept coming into my room with me having the ability to check out late and on top of the do not disturb sign being on the door

It’s happened more than 5 times Unpleasant customer service from everyone at this hotel except Amber the front desk manager!! She was great!! Very kind and helpful!

13. Best Western Aspen Hotel (3-star hotel)

  • Address: 2900 S 68th St, Fort Smith, AR 72903
  • Phone: (479) 452-9000
  • Ratings: 4.0 (370 reviews) Very good
  • Website : Best Western Aspen Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Informal hotel offering a seasonal outdoor pool, plus free Wi-Fi, parking & a breakfast buffet.

About this hotel

Less than a mile from Interstate 540, this laid-back hotel with a portico is a mile from the Fort Smith Air Museum, and 5 miles from the Fort Smith National Historic Site.The warm, informal rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges, and tea and coffeemakers. An upgraded suite offers an in-room whirlpool tub and a Keurig coffeemaker.A breakfast buffet and parking are complimentary. Other amenities include a seasonal outdoor pool and a fitness room, plus a business center and 24/7 guest laundry facilities.

Things You Need to Know

  • 5 min drive to Fort Smith Air Museum
  • 7 min drive to Fort Smith Regional Airport
  • Guests mentioned pools 20 times

Feedback From Real Customers

Dave Arndt

I travel sometimes as many as 5 days a week for work For the longest time Best Western was my choice of hotels Prior to this day all the Best Westerns I’ve stayed at have been pleasant, clean, quiet and have treated me well

Now I will admit this hotel was pleasant clean and quiet We have a business account that we use for our hotel stays but we are often asked to use a personal card for incidentals After I checked out of the hotel I noticed that I had pending charges on my personal card for every day that I stayed there so I called the hotel and inquired and was met with a rude front desk employee who told me to call back when my charges post to dispute them since they were just pending I advised her that I wanted to prevent them from pending even though the pending charges being held from my bank I was trying to inquire as to why my personal account was being charged as well as my business account the lady at the front desk could not provide me answers but instead referred me to a manager who she stated was not working that day I never got a call from the manager I had to go through corporate who advised that all the Best Westerns are independently owned Corporate contact at the hotel and advised that they needed to get in contact with me and the hotel manager left a message with corporate stating that they tried but they got a voicemail that was not set up I asked corporate to confirm with the hotel what number they had and the hotel admitted that the number that they called was my business account customer service not my actual phone to this day I have not had a phone call an apology or an explanation from the hotel They did finally reverse the charges but only after my money was held hostage for a week My call originally was just simply to inquire why my personal card was being charged to which nobody could offer an explanation or even have the decency to call me back with an explanation I get that mistakes happen, but when nobody will call you back you begin to think that this was done nefariously instead of accidentally At any rate this Best Western has now made me a la Quinta fan as to now that’s my new hotel choice A simple phone call with an explanation and an apology could have resolved this whole issue but instead of the hotel chose to not own up to their mistake and either try and cover it up or just simply avoid the problem altogether and for that reason I cannot trust Best Western hotels anymore even though I know they are all independently owned this Best Western hardworking Best Westerns

AP Skidmore

A far stretch and transformation from the former “aspen inn” that kept his seat warm, the best western not only replaced And older, dim, outdated motel, it made several improvementsThe lobby is much brighter and more modern, the rooms while assumingely similar in size take on a much more spacious appearance, and if I’ve said it once I’ll say it…… You know…… a little landscaping goes a long way

The only thing preventing this property from receiving a five star rating in my eyes is just the fact that they don’t strive for anything more than mediocrity Sure the property is clean and nice, the staff are kind, the breakfast seems fresh, but nothing erupts with that above and beyond customer service moment that so many businesses need in order to stand apart these daysAll in all if you’re looking for a newer hotel, that offers clean facilities at a fair value, and you stumble across vacancies at this property Assuming nothing has changed, you can comfortably proceed with your stay herePS I took the Google cover photo

Hannah Zieschang

My husband and I booked this hotel for Valentine’s Day 2022, and we chose the room with the whirlpool tub We usually stay at the Hampton Inn and book their tub, but we wanted to see what Best Western had to offer They didn’t post a picture of the tub online which was odd, but we carried on

If you are early, they will charge you a $35 feeThe whirlpool tub was only FOR ONE PERSON, but it was dirty, even after we waited for an hour for housekeeping to clean the roomThe sheets were clean but had odd old stains on themThe TV is outdated with no way to connect to any streaming programsI wanted to walk out of this hotel, but we chose it so we could both have drinks at Outback and walk backThe experience was awful I will never book a room with Best Western again

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