16 Best 5 star hotels in Hampton Bays, NY (2022)

Anna Quan

Recently visited the Shou Sugi Ban House with my boyfriend from NC for a spa day and first time trip to the Hamptons We had 3 experiences, a massage, tea meditation and lunch I cannot say enough how much we enjoyed this experience

The staff was all so kind and attentive Literally every experience we tried was amazing The food is a dream, the massage was amazing and the tea meditation was 10/10 I also ordered something from the shop and they were so helpful and mailing my order to me This would definitely be one of the reasons I would come back to visit the Hampton’s

Mandy Wynn

Doesn’t belong in any Best Of list The list of customer service failures is really too long to write out The worst? The group class instructor telling my Mom she couldn’t handle the class

It’s a group class – provide accommodations and make us feel welcome Or maybe it was the lack of hot water or zero communication after the 2:30 am fire alarm Oh! Maybe that three of our scheduled appointments were left off our itinerary Wait, maybe that we were told thirty minutes before our arrival that our dinner reservation was canceled for a private event Being served the same food at each meal? It’s a well maintained landscape and nice architecture, but it’s not luxury It could be with customer service training and a customer focused program

Malissa Young

We decided to visit for a 24 hour staycation, signing up for 2 hydrotherapy sessions (this is just access to a room with steams, sauna, hot/cold dips for $100/pp), a facial, a soundbath, and a private session with the practitioner of the moment We also reserved for the 6:30 seating of dinner (one seating) Prices are at the level where one expects great service and to feel respected, yet we were treated with a great lack

After our hydrotherapy finished, we headed to our room with a half hour to get dinner ready The shower was only providing cold water Three calls and one email later and 15 minutes of hoping later, we quick rinsed in cold water to make dinner We found we were one of two tables (the other allegedly the owner who was also our breakfast neighbor and never said hello while we actually did make friends and exchange info with other guests) I was freezing (chilled to the bone as they say) after the hot/cold experience followed by a cold shower I was told they couldn’t turn the AC to a warmer temp or it would be stuffy I used a thick blanket and cup of hot water to take the deep chill off but sat through two and a half hours of dinner with goosebumps The boiler was fixed, and I was told “thanks for being so cool about this” The next morning when checking the bill I asked if anything was being done, and the response was, “Didn’t they fix it?”The fix didn’t change the disturbance it had created and my serious discomfort for over three hours until I could take a hot bath I was told they would look into it but nothing changed I called to follow up, great apologies, we’ll look into it, nothing changed After spending money on food (lovely dinner, the $50 dollar rice bowl for lunch was great, but really?), 4 services, and a high priced room one would expect perhaps a small gesture to ensure satisfaction (Perhaps a small room discount, or waive the hydrotherapy service that was not using staff resources) As a business owner, I am shocked, as a customer, appalled, and as someone who has been trained in many and taught a few types of yoga, baffled at the lack of actual spiritual respect, kindness and appreciation that should be a the foundation of a place like this I will spare details on the other services, and say the facial was very good The sound bath, who knows, my husband snored and the practitioner didn’t think to turn or adjust him so it was a struggle for me She mentioned in groups they have ways of dealing with it, guess i would have been better off not having the private experience I would have maybe gone back, but prefer to take business someplace that actually appreciates their customers This left us with the opposite feeling It’s unfortunate that a small gesture that had to be asked for (yes that feels gross but we felt our stay was greatly disturbed) is ignored leading to feeling like a google review is necessary I would look elsewhere for a spiritual spa experience Oh, and to avoid yoga in a room that is wall to wall rubber, and smells like a tire store