5 star hotels in Holyoke, MA

1. Fairfield Inn & Suites by Marriott Springfield Northampton/Amherst (3-star hotel)

About this hotel

Off US-5, this unpretentious hotel is a mile from The Botanic Garden of Smith College and 10 miles from Skinner State Park.Featuring carpeted floors and bright accent walls, the laid-back rooms and suites offer free Wi-Fi, flat-screen TVs and minifridges, plus microwaves, and tea and coffeemaking equipment. Some have sitting areas and/or pull-out sofas.Breakfast is complimentary. Other amenities include a gym, a convenience shop and an indoor pool, plus meeting space.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • Guests praised the bathrooms
  • 5 min drive to the Smith College Museum of Art
  • 13 min walk to nearest train station
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests praised the fitness center, which has free weights
  • Guests praised the indoor pool

Feedback From Real Customers

Nathan Santos

I have seen better Marriot hotels before Small swimming pool Nice room with sheets and bedding

I spent my time in downtown Northampton and the journey from the hotel was pretty smooth I did most of the research for staying in West Massachusetts and this hotel was fine We had a good time and it was worth the drive from the east We made memories, but hotel quality was 3 stars

2. Residence Inn by Marriott Springfield Chicopee (3-star hotel)

About this hotel

Off I-90, this informal extended-stay hotel is 3 miles from Westover Air Reserve Base, 7 miles from Mount Holyoke College and 8 miles from Naismith Memorial Basketball Hall of Fame.The contemporary studios come with kitchens, sofabeds and free Wi-Fi, plus flat-screen TVs. The 1- and 2-bedroom suites add separate living areas.Freebies consist of a hot breakfast buffet, parking, and regular evening social with snacks, as well as a grocery delivery service. Other amenities include a convenience store, an indoor pool, a fitness center, and an outdoor space with BBQs.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have refrigerators
  • 10 min drive to Chicopee Memorial State Park
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests praised the indoor pool

Feedback From Real Customers

Katy Phillips

Hotel staff were friendly and hospitable The place is immaculately clean Our room was fantastic- very large, looked new, and had many amenities

The pool area was nice and had an outdoor basketball court and fire pit area next to it There’s also an indoor exercise room The hotel offers breakfast with your room Nearby there are many stores and restaurants if you need anything

3. Hampton Inn Chicopee/Springfield (4-star hotel)

About this hotel

Set 3 miles from Westover Air Reserve Base, this modern hotel is 10 miles from Naismith Memorial Basketball Hall of Fame and 7 miles from Springfield Armory.Contemporary rooms feature free WiFi and flat-screen TVs with HD channels, plus coffeemakers, desks and custom-designed beds. Suites add separate living areas. Some rooms and suites also have whirlpool tubs.In addition to free parking, an area shuttle and hot breakfast (or weekday breakfast bags to go), there’s an indoor pool and a fitness center. Other amenities include a coin-operated laundry and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • 9 min drive to Chicopee Memorial State Park
  • Guests praised the friendly service
  • Guests mentioned hot tubs 13 times
  • Guests praised the indoor pool

Feedback From Real Customers

Tara Hotaling

Very nice hotel The pool is open from 9-9 (For the kids) 🙂 They have a very delicious Breakfast, with tons of choices

Pricing isn’t bad either Once again though, I am all about the interactions The Gentleman that works at the front desk that checks you in was very nice Greeting us and chatting with us about our stay Can’t ask for better service!!!

Hannah Branham

Stayed for 3 days for work the room was very clean when I walked in I mean you could smell they just finished cleaning it was great The bed is really comfy has a really nice comforter and pillows The bathroom was very clean only problem with the whole experience was that the toilet kept getting clogged when I first walked in it already needed to be clogged before using it and also the sink wasn’t letting out water seems to be a little plumbing issues but room was comfy and cosy most of the employees were very nice and accommodating the pool is very nice it’s heated no salt water the gym also has a few good things to use and a water station

All and all great experience

Michael Bath

It’s a decent enough hotel Clean, friendly service, etc However, it appears as though it hasn’t been updated in quite some time

Decor was much more dated than many Hampton Inn’s I’ve stayed at Television was also quite small Location is okay, but there’s virtually nothing within walking distance unless you like crossing very high vehicular traffic areas, there is at least a Starbucks across the parking lot

4. Courtyard by Marriott West Springfield (3-star hotel)

About this hotel

Off Route 5 and near the Connecticut River, this unpretentious hotel is 5 miles from the Naismith Memorial Basketball Hall of Fame and 6 miles from the Springfield Armory National Historic Site.Relaxed rooms provide free Wi-Fi, flat-screen TVs and minifridges, as well as tea and coffeemaking facilities. Suites sleeping up to 5 people add separate living areas.There’s an airy restaurant/bar. Other amenities include an indoor pool, a fitness center, and meeting and event space. Breakfast is available for a surcharge.

Things You Need to Know

  • Guests praised the rooms
  • Guests mentioned the service is friendly
  • Guests mentioned beds 14 times
  • The fitness center has weight machines and treadmills
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Raul C

Worst hotel experience in my life I am willing to bet my last dollar the most of the 5 star reviews on this page are fakeThings they won’t tell you before you book: Indoor pool has a 5 person limit (and time slots were booked our entire stay)

Elevator out of service the entire stay Thermostat out of service the entire stay No microwave in the room The hotel is dingy, it looks nice in their pictures but trust me, this place is like a renovated Super 8 that had lipstick thrown on the pigStaff was rude from the beginning They lied and said there were no rooms available for early check-in until other families from our group arrived with our kids and were making noise in the lobby Then, magically, dozens of rooms opened up After that, the guy at the front desk decided to make his own rule that kids weren’t allowed to be in the hotel common areas without an adult We were treated like prisoners by the staff the entire stayAlso, don’t eat the breakfast My son waited an hour for cold pancakes When we told the worker that they forgot the bacon, he did apologize and return with his bare hand full of cold crumbled up bacon which I declined

5. Naomi’s Inn Bed and Breakfast (3-star hotel)

About this hotel

A 9-minute drive from the Springfield train station, this laid-back B&B sits opposite the Baystate Medical Center. The Mass Mutual arena and convention center is 5 minutes’ drive away.The 5 individually-themed rooms (ranging in style from Louis XIV to Asian) all have private bathrooms, free WiFi and satellite TV. Some rooms have period furniture.A full farm-to-table breakfast is served in the dining room, and light snacks are offered 24/7. Parking is free.

Things You Need to Know

  • Guests praised the rooms, which have kitchenettes
  • Guests praised the bathrooms
  • 6 min drive to the Naismith Memorial Basketball Hall of Fame
  • Guests praised the service
  • Guests praised the breakfast

Feedback From Real Customers

carissa wagner

I wish I could give more than five stars honestly We came for our daughters birthday and we’re looking for somewhere to stay because we were doing some shopping in the area I have never been so happy with a place we have stayed

We ended up not doing much shopping because we all wanted to it stay at the inn We stayed in the kinda cape room The detail and thought that went into these rooms is so apparent The beds were insanely comfortable The breakfast, oh man!, hands down the best breakfast we have ever had I will be dreaming about that breakfast! I sat and talked with the owner for a bit and she is the most kind hearted and down to earth person ever You can tell she has put her heart and soul into the inn and it truly shows We can’t wait to come back!

Anselm Beach

This was my first time staying at an actual bed and breakfast and Marci and crew did not disappoint! The rooms have different themes, are very comfortable, and you can tell that a lot of thought has been put into every detail! I did some extensive research prior to booking here, and read many reviews If you’re reading this one, you’re probably doing the same Take my word for it, the owners here are extremely accommodating, kind, and put so much effort into making everyone’s stay relaxing and memorable

So take chance! The odds are very much in your favor that you’ll have a unique and pleasant experience and meet some great people along the way!

Jacob Stinchcomb

Innkeeper is very nice and friendly and for the location, has done a very nice job of making it feel homey There is a room for all occasions! And to top the cake, the breakfast was one of the best I have had in a longtime, I should have asked for the French toast recipe 10/10 Recommend

Really close to SixFlags Way better than some big corporate hotel

6. The Hotel Northampton (3-star hotel)

  • Address: 36 King St, Northampton, MA 01060
  • Phone: (413) 584-3100
  • Ratings: 4.3 (793 reviews) Very good
  • Website : The Hotel Northampton
  • Check-in time: 2:30 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Traditional hotel offering free continental breakfast, parking & Wi-Fi, plus a cafe & a tavern.

About this hotel

Built in 1927, this traditional, redbrick hotel is a 4-minute walk from the Iron Horse Music Hall and an 8-minute walk from Smith College.Bright, classically furnished rooms come with free Wi-Fi and flat-screen TVs. Upgraded rooms and suites have balconies, whirlpool tubs, fireplaces and/or kitchenettes. Room service is offered.Continental breakfast and parking are complimentary. Dining options include a casual cafe and a fine-dining restaurant in a reconstructed 200-year-old tavern. There are also meeting rooms and two ballrooms used for events and weddings, plus 24-hour business and fitness centers.

Things You Need to Know

  • Guests praised the beds
  • Guests liked the clean rooms but some complained about the kitchenettes
  • Walking distance to the Parsons, Shepherd, and Damon Houses Historic District and the Smith College Museum of Art
  • One of the few hotels in the area with room service
  • Guests mentioned “brunch” 37 times
  • Guests praised the nightlife
  • Guests liked the bar

Feedback From Real Customers

Mike Guigli

I was at Hotel Northampton in May of 2022 for two nights The first night being the night before my daughter’s wedding It was an unusually warm couple days and the air conditioning in our room was less than adequate

This was not a big deal for me but my wife is sensitive to warm/hot room conditions so it was an issue for her The first night the fire alarm system sounded at about midnight and lasted for about 15 min I dealt with that OK When it went off again at about 2 am many people (including me) evacuated the building and were allowed in again 45 minutes later Remember what I said earlier it was the night BEFORE MY DAUGHTER’S WEDDING I got about 3 hrs of fitful sleep total and was not in good shape on her wedding dayI waited until now Aug 4 2022 to write this review as I hoped to replace my forever memory of Hotel Northampton as a place that never acknowledged my inconvenience and proactively did nothing Management knew a large wedding party was there and did refund the rental costs of a few guests that asked for it I didn’t ask then and won’t ask now; excellent customer service doesn’t wait to be askedThat’s it I’m done, just wanted to share a very personal experience

Alex Gorniak

My wife and I recently stayed at the Hotel Northampton in the Gothic Garden Suite for our wedding weekend We really enjoyed our spacious room especially for having our brides and groomsmen over prior to the wedding Hotel Northampton was great to work with during our planning process to block hotel rooms for our guests as well as hand out gift bags when our guests arrived

Additionally, Hotel Northampton is located in the heart of Northampton which made it very easy to walk to nearby restaurants/stores We highly recommend a stay at this wonderful hotel and could not have asked for a better wedding weekend accommodation!

Jama Barreh

The building is updated nicely but it shows its age in few place such as the elevators I found the room to be very clean and comfortable The staff is EXCELLENT

Very welcomingWalkable distance from Smith College and Main St

7. Allen House Victorian Inn

  • Address: 599 Main St, Amherst, MA 01002
  • Phone: (413) 253-5000
  • Ratings: 4.5 (31 reviews) Excellent
  • Website : Allen House Victorian Inn
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Quaint Victorian B&B offering 6 antiques-filled rooms, 5-course breakfast, a veranda & bike storage.

About this hotel

Set in a restored 1886 Victorian house that was formerly part of the Emily Dickinson family farm, this quaint B&B is a 5-minute walk from Amherst train station and a 9-minute walk from the Emily Dickinson Museum.Featuring antiques, lace and wood furnishings, the 6 refined rooms offer free Wi-Fi and private bathrooms.A 5-course breakfast is served in an ornate dining room that has antiques, colorful rugs and an intricately carved fireplace mantel. Other complimentary amenities include parking and a train station shuttle. There’s a veranda, a verdant garden and bike storage. Massage services are also available. Kids age 11 and over are welcome.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to the Emily Dickinson Museum and the Beneski Museum of Natural History
  • Guests praised the friendly service
  • Guests praised the breakfast

Feedback From Real Customers


We had an excellent overnight stay at this beautiful Victorian mansion If you are at all interested in interior design, architecture, Victoriana, Art Nouveau, etc this place will be heaven for you

All the rooms are decorated with faithful reproductions of their original stunning wallpapers The hosts (human and feline) are gracious and welcoming The place feels clean, warm, and comfortable, like staying at Grandma’s (if you have a posh grandma) We’ll definitely be back!

Jose Toro

We stayed at Allen House bed and breakfast this past weekend This place is amazing It is immersed in history and the care takers Mr

Allen and his wife Mrs Anne are wonderful folks My wife grew up in Mass and to stay here was a walk down memory lane The room we stayed in, the ” peach room” was fully loaded for what we needed It was quiet and we got great sleep Mrs Anne makes awesome breakfast, my favorite are the omelets We look forward to our next stay at this amazing location

Brielle Kardos

The owners of this inn and phenomenal They offer free breakfast right down the street, gave us a map of the local area, told us about their favorite things to do, and they have the cutest hypo-allergenic rag doll cats The traditional Victorian home is beautiful and very well maintained

We had our own room with no disturbances and our own room key If we are ever back in the area we will stay here again! It’s the happiest place my husband and I have ever stayed The place was quiet, the house was beautiful, the owners were helpful!

8. Jay’s Bed & Breakfast

About this hotel

1109 Dwight St, Holyoke, MA 01040(718) 496-9857

Things You Need to Know

  • The rooms have kitchenettes
  • 12 min walk to the Wistariahurst
  • Guests praised the service
  • Guests mentioned “brunch” 12 times
  • Guests praised the breakfast

Feedback From Real Customers

Pete R.P.

Such a lovely stay!!We enjoyed every minute of our time here Jay was welcoming and kind and our room was clean/quiet/cozy Breakfast was an inspired/homemade dish and we just really couldn’t have asked for anything more

This was an easy review to write because everything was solid, and we’d come back in a heartbeat

dana tomlin

Had a great stay at Jay’s He is very attentive & communicative He & his team were hosting a graduation party over the weekend

He made sure to plate food for me & I enjoyed watching the festivities from my roomYou are given a skeleton key to your room I got the Peurto Rico room! Great space There was a private bathroom with a shower I also had access to a shared bathroom with a deep tub for soaking There are plenty of spaces to enjoy the outside, work, or read a bookThe food was great & Jay’s special blend coffee is NOT to be missed Definitely a very special place 💜

Dennis Schaeffer

You could choose a nice mid-range hotel for your western Massachusetts lodging needs You could It’s a free country

Heck, we almost went that route this weekendBut blessedly, we chose Jay’s B&B instead It was 97 degrees out when we arrived, but we somehow felt ourselves cool off as our host wrapped us in the warmth of his hospitality before we’d even grabbed our overnight bags from the car It’d been a long crazy day And Jay read it on our faces, and then effortlessly acted as a true host does in easing and comforting weary travelersThere’s more to the story from there, and it’s in the same veinBreakfast was a singular delight — only our host Jay could outshine that wonderful meal So do yourself a favor next time you’re swinging through the area — or, heck, make it a destination unto itself — book a stay with Jay and be reminded of what true hospitality is

9. D. Hotel Suites & Spa (3-star hotel)

  • Address: 1 Country Club Rd, Holyoke, MA 01040
  • Phone: (413) 533-2100
  • Ratings: 4.4 (683 reviews) Very good
  • Website : D. Hotel Suites & Spa
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Homey rooms & suites in a polished hotel offering an indoor pool & a gym, plus free breakfast.

About this hotel

Adjacent to Holyoke Country Club, this refined hotel is a mile from Mount Tom State Reservation and 5 miles from The Botanic Garden of Smith College.Homey rooms offer free Wi-Fi, flat-screens and coffeemakers. Some add fireplaces, 4-poster beds and/or sofabeds; studios and 1- to 2-bedroom suites have kitchenettes or full kitchens. Room service is available. Kids age 15 and under stay at no extra cost with their parents.Parking and continental breakfast are complimentary. Other amenities include an indoor pool, a hot tub and a gym, plus a wood-paneled lobby lounge with a fireplace. A steakhouse and a casual eatery are attached to the property.

Things You Need to Know

  • Guests praised the large, clean rooms and liked the beds
  • 4 min drive to the Dinosaur Footprints Reservation
  • One of the few hotels in the area with room service
  • Guests praised the casual restaurant
  • Guests mentioned “brunch” 15 times
  • Guests praised the breakfast
  • Guests liked the nightlife

Feedback From Real Customers

Danielle Gagnon

Highly recommend I have stayed at the Dhotel numerous times It has a little bit of everything for everyone

Pool and hot tub are well cared for Beds are super comfy Breakfast is included and always a plus But mostly the staff are very attentive, and accommodating This hotel beats any chain/corporate hotel, which is an even bigger plus to support local entrepreneurs! Will definitely be back!

Lisa G

The hotel property is very nice The breakfast is great- fresh food and many choices The rooms are large and comfortable

The reason for the low rating is the terrible staff The front desk called my room at 4:30 AM and woke me up to tell me my son was on the lobby and had arrived My son was sleeping in our room! When I asked about it later that day, the man said that this person had our room number so he called us to see if we were waiting for him I asked if he checked his name or his parents’ names before ringing a guest’s room He said he had not I was woken up because of incompetence When I spoke to the manager the next day he was very nonchalant He did admit that his staff needed to be trained better His attitude was not very apologetic Also- I was there for 2 nights and my room was never cleaned When I asked they said they only clean upon request I wish I had known that I had to request That should be told to guests at check in I asked why I wasn’t told and they said that most guests just know that How can I know if I’m not told The staff is poor with terrible communication with guests Although it’s a very nice hotel, because the staff is so awful, I would not go back nor would I recommend it

Ernest Brown III

Clean and well maintained Staff were friendly and informative Pool and hot tub were just perfect

Breakfast was delicious Rooms were clean and provided that home feeling The only negatives would be the beds were very stiff and uncomfortable The elevator takes a long time to go from point A to point B When you exit the pool area you have to walk to the other side to use the elevator and water is noticed on the floor Sure you can put a wet floor sign down but if it isn’t picked up people will walk all over it and make mud from the dirt from the bottom of peoples shoes

10. Stone House Farm

About this hotel

649 E Pleasant St, Amherst, MA 01002(413) 549-4455

Things You Need to Know

  • The rooms have kitchenettes
  • 3 min drive to Puffers Pond

Feedback From Real Customers

Ida Chang

We stayed here for a special birthday weekend, because we had the fondest memories here Candi is Host Extraordinary! The place was oh so charming, the breakfast 5 star rated and the garden was so beautiful! If you want a little bit of heaven on earth, the Stone House Farm is the place to visit! Book early because the rooms go fast!!

Beverly Towler

The charming gardens, cozy room, delightful screened porch, delicious breakfast and Candace my lovely and helpful Innkeeper could not have been more perfection! Highly recommended for a great stay! This is a special place, the flower farm complete with chickens for fresh eggs, art barn, outdoor charm is all cared for with great devotion by this warm and caring Innkeeper This Bed&Breakfast will leave you looking forward to another visit! Super location, too

11. The Old Mill Inn (3-star hotel)

  • Address: 87 School St, Hatfield, MA 01038
  • Phone: (413) 247-3301
  • Ratings: 4.8 (360 reviews) Excellent
  • Website : The Old Mill Inn
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Boutique hotel in a restored mill, offering refined rooms & suites, plus a cafe & free Wi-Fi.

About this hotel

Set in a converted mill dating from 1870, this boutique hotel on the banks of Mill River is 5 miles from downtown Northampton and 10 miles from the Eric Carle Museum of Picture Book Art.Featuring contemporary furnishings and individual decor, refined rooms come with free Wi-Fi, smart TVs and coffeemakers. Suites add kitchens, living rooms and pull-out sofas. Kids age 17 and under stay without charge.A genteel cafe featuring a beamed ceiling and a fireplace is open Thursday-Sunday, serving breakfast and snacks. There’s also a cozy lounge and a coin-operated laundry.

Things You Need to Know

  • Guests praised the kitchenettes and liked the beds
  • 6 min drive to Black Birch Vineyard
  • Guests praised the friendly service
  • Guests liked “cafés”, mentioned 39 times in reviews
  • Guests liked “pastries”, mentioned 11 times in reviews
  • Guests praised the breakfast
  • Guests praised the views
  • Guests praised the cozy bar

Feedback From Real Customers

Sandy Milton

It was truly fantastic from beginning to end! My daughter and I received the biggest, warmest greeting Our room was updated and comfortable We loved the tranquil location of the Inn, particularly the waterfall right outside

Deb was the person we interacted with the most She is THE BEST!!! We had much laughter together and she was a bundle of resources for the local community Our visit was for a wedding and the wedding brunch was held at the Inn The food was delicious and all the staff were excellent and friendlyThe Old Mill Inn will now always be our preferred place to stay when in the area

JC McIlwaine

We spent only one night but were wishing we didn’t have to leave! What a fantastic place Loved our room – the space, the furnishings, the location above the waterfall – the building, the history, the thoughtful and tasteful renovation, the mix of old and new Breakfast and coffee were great

The management, staff and owners were welcoming and nice to chat with Even the dog we met at check-in was a delight Our only regret was packing up the car and checking out We will definitely be back time and again

William MacDonald

We stayed at The Old Mill Inn for my wife’s Birthday I saw an article in local newspaper about this Inn being completely renovated so I went on web to see it It looked beautiful and rooms looked gorgeous

I live about 28 miles from the Inn so I thought it would be a great 1 night getaway on my wife’s Bday on 2/22/22 I stopped in and said I had booked a room and would it be possible to do a toast at 2:22 on 2/22/22 They were so friendly and wanted to make the day special I went in early to drop off cake and flowers and they were so accommodating They brought out the champagne and took pictures of us at 2:22 on 2/22/22 We booked the waterfall room and it was stunning Waterfall right outside our window filled room It was beautifully appointed and just a wonderful experience Sleeping with the windows open listening to the water flow over the damn was a one of a kind experience We down for breakfast and the food and hospitality was second to none It felt like we were so far from home in a different worldThank You Old Mill Inn for giving such a wonderful memory!Bill $ Kristie

12. Inn on Boltwood (3-star hotel)

  • Address: 30 Boltwood Ave, Amherst, MA 01002
  • Phone: (413) 256-8200
  • Ratings: 4.5 (297 reviews) Excellent
  • Website : Inn on Boltwood
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Elegant inn with refined rooms & suites, plus a high-end restaurant serving farm-to-table cuisine.

About this hotel

Overlooking Amherst Common, this upscale inn is a 2-minute walk from Amherst College and a 6-minute walk from the Emily Dickinson Museum.Refined rooms feature 32-inch flat-screen HDTVs and pillow-top mattresses, plus writing desks and free Wi-Fi. Upgraded rooms and suites add separate sitting areas and/or sofabeds.Amenities include a guest library and an exercise room, and the property’s 8,000 sq ft of meeting and event space includes a ballroom and a tented garden area. A high-end restaurant serves farm-to-table cuisine.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to the Emily Dickinson Museum and the Mead Art Museum
  • Guests praised the service
  • Guests liked the high-end restaurant
  • Guests liked the breakfast
  • Guests praised the bar

Feedback From Real Customers

Kayla Donovan

We had a wonderful small (fewer than 20 people) wedding in the library and greenhouse room at the Inn on Boltwood! Catherine and her team did a great job on a short timeline They were very helpful, accommodating, and made our event low-pressure which was important to us The location was a beautiful backdrop for photos

They were very professional and organized and everything ran smoothly!

Amro Q

We booked the cheapest room at $250/nt plus taxes we were assigned room 310 on the top floor with low sloped ceilings and barely 3 feet around a double mattress The bathroom was the size of a crawl space with awkward access to towels

We asked for a larger room and were denied We asked for late checkout and were offered a 30 minute grace period No breakfast It’s hard to justify the cost

William B

Great place in every way and a wonderful traditional New England experience However, a small number of fellow guests were complaining endlessly about the silliest little things Very irritating

Next time they’re in the area they instead should consider staying at the Motel 6 in Chicopee and eating at Denny’s It’s also much easier access from Chicopee to the Springfield casinos, Six Flags, and the Basketball Hall of Fame

13. Residence Inn by Marriott West Springfield (3-star hotel)

About this hotel

This casual extended-stay hotel off I-91 is 5 miles from the Naismith Memorial Basketball Hall of Fame and 10 miles from Six Flags New England amusement park.Colorful accommodations range from studios to 2-bedroom suites. All have kitchens, desks and pull-out sofas, as well as free WiFi and flat-screen TVs; some feature fireplaces.Complimentary perks include parking, hot breakfast, and evening socials with snacks. Other amenities consist of an indoor pool, a 24/7 fitness center and an outdoor BBQ area. There’s also a 24-hour convenience store, a business center and guest laundry facilities.

Things You Need to Know

  • Guests praised the rooms, which have refrigerators
  • The rooms have microwaves
  • 8 min drive to the Naismith Memorial Basketball Hall of Fame
  • Guests mentioned “suites” 12 times
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers


Not nearly clean and well-kept enough for the price Shower curtain was too long and stained; towels looked liked someone had handled them hastily; pillows didn’t smell too fresh; no plastic ice bag (I use them for covering remotes), among other issuesThe lobby staff were amicable and there was a small 5-pack of alcohol wipes in the room, which was cool, but I would not stay here again

Amy Wayman

Staff is great Suite is very clean and comfortable The only complaint I have is you hear EVERYTHING

Our ‘neighbors’ decided to party into the early morning hours with absolutely no regard for others Very loud in the hall, people trying to get into the party room knocking loudly on the door because the music and people inside were very loud I’m all for having a party but not if your neighbors are being disturbed

14. Courtyard by Marriott Hadley Amherst (3-star hotel)

About this hotel

This modern hotel off Highway 9 is a 1.3-mile drive from the University Business Park and a 1.7-mile drive from the Amherst Golf Course.Contemporary rooms offer free WiFi and flat-screen TVs with premium cable channels, plus desks, minifridges and coffeemakers. Suites and upgraded rooms add pull-out sofas and microwaves.Social spaces include a living room-style lobby, a courtyard with a fire pit, an American restaurant and a cocktail lounge. There’s also a business center and meeting space, including a large ballroom. Other amenities include an indoor pool and an exercise room, plus free parking.

Things You Need to Know

  • Guests praised the clean rooms
  • 6 min drive to the Emily Dickinson Museum
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests mentioned beds 19 times
  • Guests mentioned pools 15 times
  • The fitness center has elliptical machines and treadmills

Feedback From Real Customers


Christine and Joanne are super friendly at the front desk The hotel is clean and quiet and has on site parking They have limited staff post covid, but you wouldn’t know it from the upkeep of the hotel

They offered complimentary coffee since the bistro was closed, due to lack of help I wish more Courtyards did this The room was quiet and nobody was slamming doors or making a lot of noise Overall, the staff at this hotel does a great job

Corey Trusty

I usually don’t write this long of a review, but in this case I felt it was very necessary This was not my best stay at a Marriott property When I arrived and got my keys I had to come back down and have them rekeyed because when I got to the room they didn’t work

There was also no digital key which could have alleviated some of this They were curtesy’s enough to ask if I wanted my room service during my 3-night stay and I said “No” but they were gracious enough to provide service anyway by making the beds and taking out the trash and leaving all the dirty towels The breakfast was laughable but the lobby area was nice, inviting and had TVs everywhere which was definitely better than the one I had in my room in which the service kept messing up Very annoying The beds were comfortable and the shower had great pressure and hot water The room though dated was comfortable and the wifi worked well It was definitely different than what I was used too The laundry area needed a little TLC because it was a little dirty, but the washer and dryers worked very well It is also where I found that my keys didn’t work again even though I kept them in a sleeve and away from my cell phone So it was back down to the front office to get them rekeyed, again I was also shorted a quarter in the $10 roll the hotel provided me which though a small mistake, it was inconvenient and was very indicative of my stay there Lastly, I would say the best thing this hotel had going for it was location Though in a very small town it was on the main drag so everything you needed was within very close proximity of the hotel Unfortunately, my son and I were glad to depart No other facilities were used during the stay (ie the gym, pool or business area)

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