20 Best 5 star hotels in Indio, CA (2022)

Kristin Huber

Our air conditioning was not working for at least two of the days and nights leaving our room at 83 degrees despite our requests to fix it The main lightbulb was burned out when you walk in the room The cold water handle in the bathtub was inoperable for 2 days despite our requests to fix it making the bathtub unusable

The in-room coffee was decaf The restaurant was closed for most of our stay The room was only cleaned and serviced every 3 days We received a credit of two $29 resort fees which were unexpected and not nearly enough

Ramiah Thomas

We stayed here 2/15-2/17 and the 2 stars is the lake view only Nobody was at the desk upon our entering the lobby and after a few minutes I walked over to the bar and asked the bartender for assistance however she instructed me to ring the bell so that someone would come down Staff were not the most friendly of folks

We almost got the vibe like we were putting them out in a way Checkin was a laughable experience and the room was filthy – not dirty – but filthy See photos!! The location and lake is why I’m leaving 2 stars My recommendation is stay elsewhere

Lois Jenkins

I came to the Château from San Diego on Sunday to celebrate my late mother’s birthday, as her resting place is in CoachellaFirst off, the welcome we received from Paul, was not at all welcoming He did didn’t introduce himself, didn’t inquire about how we were doing; he gave me a paper to sign agreeing that I would be checking out on Wednesday

He then handed me 1 key and told me the room number He said , “I just like to let you know that the restaurant will be closed Monday and Tuesday” Nothing else, no instructions, no enjoy your stay, nothing!We proceeded to our room, with the 1 key that he gave us,, kind of puzzled as to why we only received 1 keyOnce we entered the room, we found it modestly decorated, however the chair looked quite worn, and the carpet was filthy It didn’t looked as though it had been vacuumed, and it was stained The bathroom was very nice, but the shower glass didn’t appear to be clean We decided to go out for dinner, but we stopped to ask if it would be possible to get a 2nd key Paul asked us what our room number was, and retrieved the 2nd key We thanked him and left The next morning, someone was trying to enter our room, when asked , “can we help you?”, startled because it was rather early The person at the door was asking if we were checking out We told the person, no we are not checking out, as we were scheduled to stay until Wednesday A short time later, we received a call from Paul at the front desk apologizing for the mix up My sister then asked when Housekeeping comes to clean the room, we were then informed that Housekeeping only comes if you are staying for more than 3 daysAs we were leaving for the day on Monday, we saw the Housekeeping Staff, and asked if we could have clean towels and if she could possibly vacuum our carpet, as it looked as it had not been vacuumed the previous day Housekeeping politely obliged We stopped at the front desk, to let Paul know of our request of housekeeping , so that she wouldn’t get into trouble My sister commented to Paul(which we didn’t even know his name until after this exchange), that he seemed a little bit more polite today than he did the previous day Paul said, that he apologized for not mentioning the no housekeeping unless you were staying more than 3 days I told him, you didn’t tell us much of anything yesterday, then I thanked him and asked him his name On Tuesday, after our outing, we called and asked if we could get more towels, toilet paper, and Kleenex Not long afterwards, there was a loud knock at the door, it was Paul bringing the requested items My sister went to hang the towels, and noticed that the only hand towel given looked dirty An hour or so later Claudia, a member of housekeeping passed by our room, and my sister asked if we could get some clean hand towels and toiletries Claudia was very kind, and brought the items back Wednesday morning, I was up using the restroom, when I went to change the toilet paper roll, to my great disgust, the new roll of toilet paper that Paul had given us last night, was stained with something brown! It looked beyond disgusting, and I don’t know what it was I had to use Kleenex, to handle my business It was checkout day, so I left the toilet paper with Paul, and thank him Surprisingly enough, Paul was actually cordial for the very first time, but first impressions last, and we felt unwelcome from the start of our visitThe positives about the Château are, the bed was very, very comfortable and the view from the balcony was beautiful There are sea turtles and catfish in the lake, the atmosphere is very serine I wish I give them a higher rating, but if I compared it to previous places I’ve stayed, the Château was subpar, when it could have been superb!I almost forgot, I was given $29 off for Paul not mentioning the room service