5 star hotels in Irvine, CA

1. VEA Newport Beach, A Marriott Resort & Spa (4-star hotel)

About this hotel

Across the road from the shops at Fashion Island, this upscale hotel is 5.7 miles from John Wayne Airport.The modern rooms have Wi-Fi (fee) and 55-inch flat-screen TVs with premium channels, along with desks and coffeemakers; some provide sea views. Upgraded rooms have access to a club lounge with free continental breakfast and evening appetizers. Suites add separate living areas, balconies and kitchenettes.Free Wi-Fi is available in the lobby. There’s also a polished steakhouse, a Starbucks and a cocktail lounge, as well as 2 outdoor pools, a spa and a fitness center. Other amenities include 28 meeting rooms and a business center.

Things You Need to Know

  • 5 min walk to Fashion Island
  • 57 min drive to Los Angeles International Airport
  • Guests praised the friendly service
  • Guests liked the polished restaurant
  • Guests mentioned “shopping malls” 41 times
  • Guests liked the sea views
  • Guests liked the fitness center
  • The hotel has a sauna

Feedback From Real Customers

Andrew Kaplan

Had a nice view from my room Hotel is under construction and should look great when finished What a perfect location

The renovation was probably due for a long time Looks like a new pool also being built New outdoor facilities One tower has already been repainted and you can see a big difference It is a big hotel to redo so hopefully it will be done in the next six to twelve months Probably also have some new restaurants to compete with fashion island

kamela koble

The customer service here is amazing! They are so helpful and very attentive Between the valet and just walking in the hotel, the staff here has made my family and I feel great! We did have a couple issues with the room and booking, but they did get it sorted out eventually Still loving the staff here and also the vans 😊 keep up the good work!

Chuck Dobrowolsky

To the General Manager Debbie Snavely: What a beautiful evening we had seated at one of the outdoor living rooms enjoying your amazing view I had 4 friends with me and they are still talking about the beautiful arrival and experienceThank you for the amazing service from the Valet team to the servers and the exit greeting from all of your front office staff at the desk

We all know it is the finer touches that we remember You are the best

2. Homewood Suites by Hilton Irvine John Wayne Airport (3-star hotel)

About this hotel

This relaxed, modern all-suite hotel is 2 miles from John Wayne Airport, 6 miles from the Santa Ana Zoo and 9 miles from Newport Beach.Unassuming studios have kitchenettes and pull-out sofas, along with free Wi-Fi and flat-screen TVs. Casual 1- and 2-bedroom suites add separate living areas.Freebies consist of an airport/local shuttle, parking, and a hot breakfast buffet served in a laid-back breakfast area, as well as evening receptions most weekdays. Other amenities include a gym, an outdoor pool and a hot tub, plus a sports court, a game room and a 24-hour convenience store.

Things You Need to Know

  • Guests praised the large, clean rooms and the kitchenettes
  • 15 min drive to It’s a Small World
  • Guests praised the friendly service
  • Guests mentioned “Basketball court” 13 times
  • Guests praised the breakfast
  • Guests praised the fitness center
  • The hotel has a game room
  • Guests praised the outdoor pool

Feedback From Real Customers

Allison Levie

What a wonderful hotel for the business traveler From the moment I checked in I was impressed with the friendly front desk staff and then the spacious and very well designed room The bed was one of the most comfortable I’ve ever slept in and the workspace was ample with plenty of outlets and room for my laptop and everything else I needed

My only complaint is that the desk chair was a bit hard Otherwise I loved the room and the hotel and would gladly stay there again

Heidi Pure

Homewood Suites by Hilton in Irvine/John Wayne airport was fabulous hotel for my 6 baseball teams We came into a hotel that welcomed us with open arms The kids and all adults had so much fun using all the amenities at the hotel

Everything was so clean everyone felt safe and at the hotel All the staff were so friendly that we all can’t wait to stay again The team enjoyed the basketball ball court and the pool! The game room was also a big hit!

karthik p

Stayed more than 4 months for my business trip, the staffs are very friendly and helpful special mention to front desk staff Caroline The rooms are very comfortable and cleanAlso special mention about Veronica and Jessie in the kitchen, they always make you feel comfortable with warm welcome every morning for the breakfast

I would love to stay again here during my next visitsHighly recommended!!!

3. Hyatt Regency Newport Beach (4-star hotel)

About this hotel

Set on 26 acres, this resort hotel is 3.9 miles from Newport Beach Pier, 5.6 miles from John Wayne Airport and 19.2 miles from Disneyland Park.Upscale, modern rooms with balconies include flat-screen TVs, iPod docks, minifridges and coffeemakers. Some rooms add views of Newport Bay, and suites have sitting areas. Polished villas are also available. A daily resort fee covers in-room WiFi.Amenities include 3 outdoor pools (1 with a waterslide), hot tubs, tennis courts and a 24/7 gym. There’s also a seafood grill restaurant, a bar and 22,000 sq ft of function space. Use of the airport shuttle and the golf course are part of the resort fee.

Things You Need to Know

  • 4 min drive to Fashion Island
  • Some guests complained about the beds
  • Some guests disliked the bathrooms
  • Guests praised the professional service
  • Guests praised the restaurant
  • Guests mentioned “golf courses” 33 times
  • Guests liked the grounds

Feedback From Real Customers

Andy Mai

The hotel is on a quiet neighborhood and it’s pretty close to the beach It does have great swimming pools on site The kids will love the water sliding

This is a family friendly hotel and great with kids They do have free bike rental which is a plus to cruise around the place If you are into golf, it has it too This is a very popular place for weddings as well

Christine Duran

My husband and I went to the Hyatt Regency New Port Beach last night to watch Christopher Cross for the Summer Concert Series The drive was beautiful The line to enter the hotel has to be more organized

There was traffic coming from three directions, but the gentleman was friendly and led us to the parking lot The gentleman that was doing the parking fees was friendly and very helpful $30 parking fee for the hotel Staff inside were friendly and helped my husband and I to where the concert was The gentleman putting the wristbands on was friendly, professional and we enjoyed the small talk with him A nice woman helped us find our seats The seats were uncomfortable, and very tight where we were sitting A nice couple we sat by was fun to talk too Christopher Cross did not come out until almost 8:30pm, when he was scheduled to come out at 7:30pm There was another artist singing , and it was relaxing and enjoyable to hearWhile waiting for Christopher Cross to come out, there was this drunk woman arguing with this man about a seat, and a bit of drama irrupted, but they solved it quicklyWhen Christopher Cross came out, he seemed like he really didn’t want to be there He didn’t say anything, and started singing I was disappointed to not hear him singing “Alright “ His back up singers did more Would of loved to hear him, because it’s one of his best songs I enjoyBut then he sang my favorite, “ Never be the same, “ Sailing, “Swept away, and “Arthur’s theme” Loved his new songs, and his humor during the concertChristopher Cross is a legend, and for my husband and I to see him is absolutely a gift Gorgeous weather coming out, and throughout the concert Clean, elegant bathrooms Not a line or long waitHighly recommend to get an aisle seat if coming We sat in the middle, very close to Christopher Cross Except for this man’s big blow pop head in front of me, then when he got up, there was another person with a big Homer Simpson head blocking my view of Christopher CrossA beautiful, elegant atmosphere Very fancy, and Summery I rated 3 because of the friendly, professional staff, Friendly parking workers, beautiful, clean bathrooms, gorgeous weather, beautiful, elegant atmosphere everywhere around us, friendly, fun couple we sat by, easy access and fast exit out of the parking lot The only things was the traffic coming into the hotel should have two lanes to let more event customers in quicker instead of blocking traffic, the seats, those hideous drunk people, Christopher Cross coming out late, and him not singing “ Alright” Other than that, my husband and I were very pleased with this lovely, dazzling, and elegant hotelThank you for welcoming us We will be back again for another Summer Concert Series in the future

Twee Wong

Very dated rooms and resort However, the food is good, the customer service is nice along with convenient location and nice swimming pools I love it the most is having a private access or entrance to Newport Backbay for a run or walk

No more excuses for not going out to workout The property is very family oriented All the staff are nice and friendly I highly recommend this property to all my friends

4. DoubleTree by Hilton Hotel Irvine – Spectrum (3-star hotel)

About this hotel

This modern hotel in an Orange County business park is 2 minutes’ drive from Interstate 5 and 405 Freeways, and a 4-minute drive from Metrolink trains with service to Downtown LA.All rooms offer classic decor and custom-designed beds, plus flat-screen TVs and free WiFi. Rooms on an Executive level add complimentary breakfast and daily drink vouchers.There’s an on-site casual restaurant serving all-day meals, plus a wine bar offering appetizers. There’s also a fitness center and outdoor pool. Additional amenities include 4,000 sq ft of meeting space and a business center, plus a free John Wayne Airport shuttle.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 7 min drive to the Pretend City Children’s Museum
  • One of the few hotels in the area with room service
  • Guests praised the casual restaurant
  • Guests liked “cookies”, mentioned 81 times in reviews
  • Guests praised the fitness center, which has weight machines
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Leilanii Sanchez

Room sucked Event was greatThe bed was honestly no better than a blanket on the floor and the pillows were flatter than a towel

The refrigerator was not cold enough to keep our already cold drinks cold Lights on the mirror flickered Water pressure in the shower was very lowIn the cafe in the lobby, the freezer wasn’t cold enough to keep the ice cream frozen so they were all meltedHowever, the view was nice and the room was clean and visually very pleasantNot worth a $200+ a night stay Especially when we have to also pay for parkingWith that being said, we hosted a celebration of life for my little sister and the event space was absolutely perfect Noel and the event team helped us immensely and their sense of urgency was more than appreciated They had a great audio/visual set up and were more than helpful in setting it up for us The food (a few grazing boards that we picked) was well prepared and beautifully displayed We choose to have a cash bar there and the drinks were very nice, the wine was great, and the bartender was very kind They even made a point to ask what color my sister liked for the table covers

Tania Campbell

Sadly Im giving this review due to the poor customer service in addressing our concerns during our stay We specifically booked this hotel to use the pool and the day we arrived the pool area was being painted, so what should have been a nice peaceful pool day was ruined by construction I understand these updates are necessary for upkeep and the hotel was very nice, but the hotel did not disclose the construction on their booking page and when I brought my concerns up to the front desk I was told I should have called and checked ahead of time

This was rude and makes no sense as usually you book online to avoid having to call hotels directly Sadly the lack of addressing my concerns has lead to this poor review as the hotel was nice and clean, but when you are specifically staying somewhere to use the amenities and you can’t use them you are not getting what you paid for

Perry Tobin

Very deceptive and poor customer service After making reservation, I tried to modify reservation (online and via phone) and they were too busy When I checked in, I explained my change (one day out of four)

They told me I was all set When I checked out, they still wanted charge me for the extra day Not only did they want to charge me for the day, but they also wanted to check me out to re rent the room Calling Hilton corporate was no help1 – Could not change reservation the same day I made it2 – They lied when I checked in, and told me reservation was modified3 – Corporate would not accommodate, even for a creditBottomline – they don’t care about their customers, go elsewhere

5. SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County (3-star hotel)

About this hotel

This relaxed all-suite hotel is a mile from John Wayne Airport and 2 miles from Segerstrom Center for the Arts. It’s 7 miles from Newport Beach.Streamlined suites have free Wi-Fi, iPod docks and flat-screen TVs, plus desks, and separate living areas with pull-out sofas. All include kitchenettes that come with coffeemakers, minifridges, microwaves and wet bars.Free perks include a hot breakfast buffet and an airport shuttle. There’s also an indoor pool, a fitness room and a putting green, as well as a patio with a fire pit. Other amenities include a business center, meeting space and laundry facilities. Parking is available for a fee.

Things You Need to Know

  • 13 min drive to Angel Stadium of Anaheim
  • Guests praised the large rooms but some thought they were unclean
  • 52 min drive to Los Angeles International Airport
  • Guests liked the friendly service
  • Guests praised the restaurant
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Richard Feinberg

The room setup is very functional especially for business The separation of toilet facilities from shower facilities in the room is very nice Plenty of desk room with good lighting

The only drawback was that there was no real food uses within a convenient walking distance but there is a stocked pantry and frozen food section if you did want to cook in your room with the provided microwave Having breakfast provided down in the foyer was also nice

S L

I have stayed at different SpringHill Suites or Marriott properties in Alaska, Hawaii and Mexico, so far all staff are friendly and courteous This morning when I went down to get breakfast, I was greeted with a big smile from *KRISTINA* at the breakfast counter I didn’t expect to see that because it’s 7 am when people just woke up and have a blank face, including me

Kristina smiled at me with genuine happiness and said,” How are you?” I woke up immediately! 😃I see her interaction with other guests and I could tell she enjoys working and takes pride in her work Highly recommend here and also want to give a big shout out to Kristina It’s nice to see people who are passionate about their jobs I give her 5 stars, too!

Jonathan Whitten

Clean room and nice hotel, to be expected with this brand, but a couple issues hereWhen we checked in everything was okay, the front desk person seemed a bit tired and not talkative and as we checked in it seemed the shift changed to a new personOnce we got in the room we were happy with how nice it is but someone else’s name was on the screen, and there was food in the fridge which led us to go back and make sure we had the right room

Later when we showered there was a major leak that flooded the bathroom floor After looking around I could see that there was some wood rot on the baseboards so it’s been going on a whileBreakfast was good but with about 40 people eating and just one toaster they could use another, or just a conveyor toaster No gluten free options except eggs and yogurtOverall we liked our stay and would probably come back! This was our second time staying with the brand and we like them!

6. Hilton Garden Inn Irvine/Orange County Airport (3-star hotel)

About this hotel

Among office buildings off Interstate 405, this relaxed, contemporary hotel with warm styling is 2 miles from the John Wayne Airport and 16 miles from the Disneyland Resort.Understated rooms feature free Wi-Fi, flat-screen HDTVs, microwaves and minifridges, plus tea and coffeemakers. Suites add living rooms with pull-out sofas. Kids stay at no charge with an adult. Room service is available.Airport shuttle service and use of the 24/7 business center are complimentary. There’s also a casual restaurant/bar and a convenience store. Other amenities include a heated indoor pool, a fitness center and coin-operated laundry facilities.

Things You Need to Know

  • Guests liked the clean rooms
  • 18 min drive to Disneyland
  • Guests praised the friendly service
  • Guests praised the casual restaurant
  • Guests mentioned lobbies 18 times
  • Guests praised the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Tari Farrell

The staff is what makes this hotel Rooms were very clean and comfortable The restaurant did an awesome job

Gary and Angela were fabulous bartenders We stayed 5 nights and almost checked out one day one because of the worst pool design ever(it’s not really an outdoor pool if you like sun over your head, it’s more like the window to outside is open) We stayed because of how welcomed we felt

MC MC

The location itself of the HILTON GARDEN INN IRVINE/JOHN WAYNE AIRPORT CA is super convenient Only miles away from UCI which was amazing! They do notify you that some amenities will not be offered such as the gym, pool, cleaning services and so fourth due to covid BUT, what they didn’t tell me or ANY other guest who checked in on July 12, 2022 that we wont have ANY WATER at all on property

I simple phone call would have sufficed, but NO, the sign is right in front of the check in counter I would’ve booked at another 4 start property across the street to at least shower after being on a 5 hour flight to CA My guess is that they didn’t want people to cancel and book somewhere else Not to mention the amount of construction happening on property is truly ridiculous I contacted Hilton Guest Assistance they provided me a case number and mentioned they had forwarded my concerns to the Management team at the hotel to allow follow up within 3 days Well, 6 days later, nothing! Not my job to followup with customers to right a wrong, so I take my concern to a public forum to share Beware travelers, the lack of transparency is astonishing

Armando Acevedo

My experience was ruined due to poor performance at check out process I stayed from 06/30 – 07/01 and the room (228) was comfortable They did not clean my bed, but they change all my towels

My experiences was ruined because they charged me for something I DID NOT GET! I realized when I went through my check-out receipt at the airport I called them and spent time that affected my emotionally They told me they fixed it, but the same total amount (and the charge) shows in my receipt I will have to explain to my work this charge since this is a business trip Hotels need to be more careful with these type of charges because make customers unhappy and frustrated

7. Newport Beach Marriott Bayview (4-star hotel)

About this hotel

Overlooking the Upper Newport Bay Nature Preserve, this laid-back all-suite hotel is 2 miles from John Wayne Airport and upscale shopping at Fashion Island.Warmly furnished suites have flat-screen TVs and iPod docks, plus tea and coffeemakers. All feature balconies, and living areas with pull-out sofas; some provide bay views. Family suites sleep up to 5 guests. WiFi and room service are available (fee).There’s a casual restaurant with a bar, and a terrace featuring a fire pit, as well as a convenience store. Other amenities include an outdoor pool, a whirlpool tub and a 24-hour gym. Breakfast and parking are offered for a surcharge.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 15 min drive to Crystal Cove State Park
  • 52 min drive to Los Angeles International Airport
  • Guests liked the friendly, professional service
  • Guests mentioned “suites” 59 times
  • Guests liked the bay views
  • Guests liked the bar

Feedback From Real Customers

Jacqueline Vita

Lovely hotel and amenities You have a view of the bay, rooms are nicely sized, good room service, restaurant on site, and pretty outdoor pool Close to the highway, 5 miles north of the beach and even closer to first class shopping at Fashion Island

My big find was just a mile north, Moulin Best French spot for all goods and products from France Excellent hotel staff and cleanliness! A delightful vacation, thank you!

Courtney Carr

Everyone was great Service was awesome the young man who helped us at the front was amazing He was there like literally two days straight and was very helpful with any questions we had

He made our vacation that much better Also the woman who helped me and upgraded my room to a baby suite was amazing as well I would be honored to stay again Only thing is it’s way expensive and the price was sooo much cheaper after the fact lol other than that I’d give it 12 stars if I could

8. Courtyard by Marriott Irvine John Wayne Airport/Orange County (3-star hotel)

About this hotel

This modern airport hotel is a 2.6-mile drive from John Wayne Airport and a 4-mile drive from the South Coast Plaza Shopping Center.Contemporary rooms offer free WiFi and flat-screen TVs with premium cable channels, plus desks and coffeemakers. Some rooms feature pull-out sofas, as do suites, which also have separate living spaces.Social spaces include a living room-style lobby, an outdoor courtyard and an American restaurant serving Starbucks coffee. Other amenities include an outdoor pool and an exercise room, plus a business center with workstations and printers, 2 meeting rooms, parking (fee) and an airport shuttle.

Things You Need to Know

  • Guests praised the clean rooms
  • 53 min drive to Los Angeles International Airport
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned “Bistro” 11 times
  • Guests mentioned lobbies 16 times
  • Guests praised the outdoor pool

Feedback From Real Customers

Ronald Fuentes

Update 7/21/2022 After staying here in May I booked again and it was as good as the first time Needless to say being a Titanium elite status doesn’t hurt

Very good staff and clean rooms5/6/2022 This location deserves 5 stars Very good service and near the airport Safe surroundings and very clean room with everything you want in a business room The TV even welcomed me on the screen with my status as well Easy to sleep in peace and take off for another days work

William Simmons

Bottom Line Up Front (BLUF): AMAZING STAFF!! Polite, friendly, accommodating, and genuine! My Company and I will be back!More In-depth Review:I booked the courtyard last minute due to a scheduling snafu at another Marriot Location, and I am glad I did! The facilities were clean, the location was excellent, and the staff was TOP TIER!!! Honestly, I would book this place again based on the staff alone!They were all wonderful, kind, and worked well together! It is evident that their communication with each other is second to none! As a personal customer, they were amazing at making me feel like a guest at their home vs a guest at a hotel From a bystander in the lobby, I watched as the staff help each other out when they got backed up without missing a beat and kept everything streamlined I watched them handle difficult customers without a twinge of hesitation to provide the best service for their location

It is evident that this location consists of quality people who care about the service they provide I hope it is okay to give a quick shoutout to a few people I wrote downJanis, Garrett, Alyri, and Michelle you all are the ROCKSTARS that make this place run! You’re absolutely killing it, and it is because of your service that my company will be back! Thank you all again!

Jonathan Gelfman (Jon)

Delfin made us feel right at home despite our late check in, being very courteous, helpful, and friendly in answering our needs and going above and beyond to make our stay restful and relaxing The room itself was really functional, relaxing, extremely clean, had a huge TV, and was completely silent in allowing us to get a perfect good night’s rest before our flight Thank you so much for having us!

9. Hilton Irvine/Orange County Airport (4-star hotel)

About this hotel

Opposite John Wayne Airport, this contemporary airport hotel is also 2.6 miles’ drive to the University of California Irvine.All rooms offer chic decor and custom-designed beds, plus desks, 42-inch flat-screen TVs and WiFi (fee). Suites add separate living areas with pull-out sofas, plus minifridges and microwaves.Amenities include a relaxed bar and grill offering a buffet breakfast (surcharge), plus a heated outdoor pool, hot tub and a 24/7 fitness center. Business facilities include a business center and over 20,000 sq ft of meeting space. There’s also a free airport shuttle service.

Things You Need to Know

  • Guests mentioned the rooms are clean but small
  • The rooms have refrigerators
  • Some guests complained about the bathrooms
  • 16 min drive to It’s a Small World
  • Guests mentioned lobbies 40 times
  • Guests praised the outdoor pool

Feedback From Real Customers

Miranda Hahn

this was a great hotel Only stayed two nights so we didn’t get to use the amenities but the pool & hot tub looked great & the inside of the hotel was clean The bed was comfortable & the rooms were in good condition

Nothing too fancy but definitely does job if you’re just out exploring all day Room service was friendly They have a Starbucks right in the lobby along with a bar & restaurant Would stay here again!

Alex Cuevas

This is my default hotel that I go to when I’m in the area They charge a lot for the parking which doesn’t seem to make sense but I guess it’s pretty standard They have a nice bar and they have a nice pool

The rooms are standard that I have experience for the Hilton brand It’s not a super fancy hotel but it’s a good place to stay I think I’m giving it a three-star only because I’m annoyed about how much the parking costs If you take away the parking aspect then it’s a four star

Luis Yudice

It used to be a great place to stay but since COVID, they’ve cut their services and support They still charge you full price but do not clean your room daily You have to ask for cleaning and they don’t always do it

On this stay, they told me they don’t clean rooms on this day so why are you charging me full price Just another way this company is increasing their profits while taking services away from you Also, they cut their housekeeping staff so their the ones keeping all the profit Would recommend staying somewhere else where they take better care of their guest and employees

10. Courtyard by Marriott Irvine Spectrum (3-star hotel)

About this hotel

A 2.4-mile drive from the Verizon Wireless Amphitheatre, this stylish, contemporary hotel is 4.4 miles from Orange County Great Park and 9.1 miles from the Segerstrom Center for the Arts.Bright rooms with nature-inspired accent walls have free Wi-Fi, iPod docks and flat-screen TVs with premium cable channels, as well as pull-out sofas, minifridges and coffeemakers. Suites add separate living areas.The property offers a bistro and a bar, as well as an outdoor lap pool with resort-style cabanas, a hot tub and a putting green. There’s also a gym and a business center, along with 4 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Guests praised the bathrooms
  • 7 min drive to the Pretend City Children’s Museum
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned “shopping malls” 19 times
  • Guests praised the fitness center
  • Guests liked the nightlife
  • Guests praised the outdoor pool

Feedback From Real Customers

Steve Holbrook

As usual the staff at the front desk were super accommodating and very nice It’s nice to show up to a hotel where the people working there seem excited to see you The room was very clean and everything went smoothly

The added bonus was my coffee in the morning that I bought from the downstairs lobby coffee bar was piping hot! The small things make a difference thank you for a great stay

Dr.Mai AlSalman

The best thing about the hotel is the staff ; they are super and helpful, friendly and smiling Rooms are nice specially the ones with view on the pool Cleanliness is good ; corridors and backyard but we stayed for four days , they didn’t clean at all although We talk that our room need 2 b cleaned many times

location is good for people want to be away for a while , to sit , relax , read or write But not for tourists who want fun , No fun around except Shopping 😅😅; Spectrum Mall Don’t expect a porter to carry your bags , you will carry them by yourself One great point: there’s a market inside

Theodore

Pros: Great location Irvine Spectrum Center is just 5 minutes walk far from the hotel Parking is free for the first 20 minutes but after that, it costs you $16 a day

The room was clean and housekeeping was satisfying Starbucks is in the lobby The front desk staffs were very nice and pleasantCons: No complimentary water Dining is not available in lunch time Starbucks’s staffs were very annoying and rude, seriously They pretended not to understand what I spoke Definitely you would be better off going to another Starbucks in another Marriott or Irvine Spectrum Center The hotel also charged me for parking that I didn’t use

11. Residence Inn by Marriott Irvine John Wayne Airport/Orange County (3-star hotel)

About this hotel

Off Interstate 405, this modern all-suite hotel is 4 miles from John Wayne Airport and 7 miles from Balboa Island.Relaxed studios come with kitchens and free Wi-Fi, as well as pull-out sofas, iPod docks, desks and flat-screen TVs. The 1- and 2-bedroom suites add separate living areas.There’s complimentary breakfast, parking and an airport shuttle, plus weekday evening socials and a grocery delivery service. Other amenities include an outdoor pool, a hot tub, a fitness center and a BBQ area, plus a convenience store, meeting space and laundry facilities.

Things You Need to Know

  • Guests praised the rooms, which have kitchenettes
  • 17 min drive to Disneyland
  • 52 min drive to Los Angeles International Airport
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned “suites” 17 times
  • Guests praised the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Pearl Tupuola

The staff is GREAT! I want to make special mention of Lupe Martinez at front desk, my family’s travel plans were constantly changing, our group size kept growing daily and she and her co-workers went above and beyond to accommodate our needs When we needed a bigger room they allowed us to move early in the morning without that horrible gap between check out and check in Extra bedding and towels given no hassle, and the cleaning crew…ON TOP OF THINGS! Smells clean, feels clean, and you see them constantly sanitizing and cleaning the common areas throughout the day

Free breakfast and all rooms have kitchenettes Cozy courtyard area for gatherings Love it here would def stay again

Robyn Ebert

Really fantastic place to stay! Great suite with kitchen/ full sized fridge/ range top/ microwave/ dishwasher There is a very nice continental buffet each morning Amenities include beautiful pool, hot tub, huge outdoor grill and fire pit with lots of seating area for outdoor eating and socializing

Nice gym, pet friendly, non smoking The staff is so friendly, and the location is super close to Huntington Beach, Newport, Balboa, Laguna, John Wayne Airport etc We highly recommend, they were just wonderful to us!

Natasha Thomas

Great location for what I needed to do The room was clean however the ice machine and shower head not working properly Shower head replace no other issues

The ice machine continued not to workNo dish detergent upon arrival and the sponge for the dishes was on the floor next to the trash can under the sinkI was told I had to request room cleaning however I didn’t schedule but housekeeping was in my roomBreakfast was ok and lastly as a Honors member I did not receive welcome gifts

12. Renaissance ClubSport Aliso Viejo Laguna Beach Hotel (4-star hotel)

About this hotel

This contemporary hotel is 6.5 miles from Laguna Beach and 9 miles from the historic Mission San Juan Capistrano.The relaxed rooms and suites have free WiFi, iPod docks and flat-screen TVs with premium channels, plus coffeemakers and desks with ergonomic chairs. Some rooms feature city views, and some suites add separate living areas with pull-out sofas.The slick American restaurant/bar features a patio with a fire pit. Other amenities include a spa, an outdoor pool and a splash pad, plus a fitness center and a kids’ club. There are also 4 meeting rooms.

Things You Need to Know

  • 8 min drive to Aliso and Wood Canyons Wilderness Park
  • Guests praised the service
  • Guests praised the slick restaurant
  • Guests mentioned “basketball” 14 times
  • Guests praised the fitness center, which has elliptical machines
  • Guests praised the nightlife
  • Guests praised the outdoor pool

Feedback From Real Customers

Crisrael Lucero

This was a lovely hotel with amazing amenities The fitness center is free to use if you’re staying at the hotel, and it’s not your standard hotel gym The fitness center is essentially its own full blown gym, with a great pool to boot

Rooms are clean with a lot of space The only thing that was off was the cleaning staff kept asking when we were leaving so they can clean the room despite us having late checkout

Rodney Ibrahim

Stayed 3 nights here while in town for some meetings Everyone in the area knows about this hotel because of the gym which is attached to the hotel The hotel is in a good area with a parking garage next door which is $27 a day

Rooms were a good size with very comfortable beds However there a few things that could use improvement First, the bathroom was very dimly lit Would help if there was a light in the actual shower Also there was no safe in the room There may be one in the room but I didn’t see oneIf you’re a gym person, the gym is legit Has most types of equipment along with nice locker room with steam, sauna, and jacuzzi They also have a nice lap pool outsideThe bar and restaurant are good and there is happy hour starting around 4 which is fun to take advantage of The food at the restaurant was actually quite good If I’m in the area I’ll be back here

David

I have no patience with being charged full price and then getting the “no service” speech upon check in! They claim staffing issues…Additionally, I noticed that the two complimentary waters that come with every Marriott property on planet earth were not in my room I called the front desk and they said I had to come down to get them Irritating, but fine

But then it was like trying to convince a toddler to share their Tonka truck when I asked for more water since there was no daily service to replenish them He told me I could come back to the lobby and refill them at the water stationLook… I hate giving bad reviews Most of mine are positive However, my recent streak with Marriott brands is making me question my loyalty!Anyway… this is a great gym with a waterless hotel with no service attached… the tacos were pretty good too…

13. The Resort At Pelican Hill (5-star hotel)

About this hotel

Set on 504 coastal acres, this luxury golf resort and spa with panoramic views of the Pacific is 10 miles from John Wayne Airport.Elegant bungalow rooms & suites have private terraces, 15ft wood-beam ceilings, granite wet bars and fireplaces, plus free Wi-Fi, flat-screens and Bose stereo systems. Villas with scenic views and up to 4 bedrooms add butlers and other staff, plus garages, a private clubhouse and pool.Perks include 36 championship holes of golf, and a lavish beauty and wellness spa with 22 treatment rooms. Among the dining options are a Northern Italian restaurant overlooking the ocean and a poolside eatery with a heated terrace.

Things You Need to Know

  • Guests praised the rooms
  • 7 min drive to Crystal Cove State Park
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the poolside restaurant
  • Guests liked “golf courses”, mentioned 60 times in reviews
  • Guests praised the grounds
  • Guests praised the scenic views

Feedback From Real Customers

Hardik Patel

We just ended our four day stay at the resort and I can say that has been one of the most stunning and impeccable resorts we have stayed at Everything from the service to the amenities and staff and scenery were amazing We were traveling with two young kids and the staff made sure we had everything we needed and supplied us with bath necessities , toys, cribs, pack and plays and a diaper pail

They really thought of everything Everything was so convenient and easy thanks to the amazing staff and their attention to detail I would love to come back for another stay and will be recommending this resort to our family and friends!

Kevin Welch

This resort is truly heaven on earth Is it expensive? Yes Is it worth it? Absolutely

I have stayed here with my family on multiple occasions and have yet to see the level of customer service we’ve received anywhere else The hotel is beautiful and the property is beautiful as well The staff is always so helpful and accommodating and our family will continue to book future stays here

Bekki Johnson Chapman

One of my favorite OC spas Open to locals Monday-Thursday, so every federal holiday that lands on a Monday in 2022, I’ve been there! It’s a great, welcoming, relaxing environmentThey have you pay when you check in, so after your services, when you’re all relaxed and blissful, you don’t have to think about the administrative stuff

The locker room, waiting area, dressing rooms, showers, and vanities are immaculately appointed and comfortableI’ve only had facials here and each time I leave feeling fresh, moisturized, and pampered It’s the best

14. Sonesta Irvine (3-star hotel)

  • Address: 17941 Von Karman Ave, Irvine, CA 92614
  • Phone: (949) 863-1999
  • Ratings: 4.0 (1389 reviews) Very good
  • Website : Sonesta Irvine
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Refined airport lodging with an indoor pool & Californian dining, plus free airport shuttle & Wi-Fi.

About this hotel

This contemporary airport hotel is 2 miles from John Wayne Airport, 2.4 miles from the Segerstrom Center for the Arts and 6.6 miles from Balboa Island.The refined rooms have free Wi-Fi and flat-screen TVs with premium channels, plus desks and coffeemakers. Suites add separate living areas with pull-out sofas, while club rooms allow access to a lounge (weekdays only) with included breakfast and evening snacks.There’s a restaurant offering Californian cuisine, as well as a free airport shuttle. Other amenities include an indoor pool, a whirlpool, a sports court and a fitness center, plus a 24-hour business center and 11 meeting/event rooms.

Things You Need to Know

  • Guests liked the rooms
  • 17 min drive to It’s a Small World
  • Some guests disliked the minibars but others praised the beds
  • 54 min drive to Los Angeles International Airport
  • Guests liked the friendly service
  • Guests mentioned fitness centers 20 times
  • Guests praised the views
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Yerim Noh

Had a wonderful time at this hotel! Great view from the window Front desk was friendly Great location close to beach and airport

Airport Shuttle was free and timely, and the driver was SO nice and friendly! They finished the lobby construction while I was visiting, and it looks wonderful Still have construction going on restaurant and bar One complaint: walls of the hotel are quite thin

Isaiah

Bill and the staff are amazing people They go above and beyond to ensure all the guest needs are met Bill sent Champagne to room as a gift to celebrate my girlfriend’s birthday

The kind gesture was not necessary but it was very appreciated The rooms are modern, spacious and clean The gym and pool area are very well maintained and cleaned properly I’m excited to see what else they are adding to the hotel with current construction, we will definitely return

Jazz Davis

Not sure why there is a thread of bad reviews but I love this place This is one of the best hotels I’ve ever stayed at The property is INSANELY well kept and the staff was super friendly

The restaurant/bar is currently closed for renovations but will be open in two weeks There is a marketplace with a variety of adult beverages, food, and snacks that can be charged to the room Parking is $25 a night but it’s well worth the extra price with how amazing the property is Very clean and welcoming room 10 stars!

15. Hyatt Regency John Wayne Airport, Newport Beach (4-star hotel)

About this hotel

Off a major boulevard, this upmarket hotel is 2 miles from John Wayne Airport, 6 miles from Corona del Mar State Beach, and 9 miles from shops, dining and entertainment at the oceanfront Balboa Village.Warm rooms with traditional decor provide free Wi-Fi, flat-screen TVs and minifridges, plus tea and coffeemakers. Some include balconies and/or pull-out sofas. Suites add separate sitting rooms, wet bars, and bathrooms with soaking tubs.Free perks include parking and an airport/local mall shuttle. Other amenities consist of a cafe, a restaurant and a gastropub, plus an outdoor heated pool, a hot tub, a gym and 20,000 sq ft of meeting space.

Things You Need to Know

  • Guests praised the clean rooms and liked the beds
  • 17 min drive to Crystal Cove State Park
  • 52 min drive to Los Angeles International Airport
  • Guests praised the service
  • Guests praised the restaurant
  • Guests praised the breakfast
  • Guests praised the outdoor pool

Feedback From Real Customers

Paul Joseph

Not up to Hyatt standards – PERIOD! The walls are paper thin, you will hear flushing toilets, your neighbor’s TV, people talking, etc I was very disappointed to see $350 for one bottled water in my room after being charged almost $400/night to stay there

Even worse, I was told during check-in that my 4 night stay “qualified” for one night of cleaning and that I could pick which night WHAT?? $400/night and they were acting like I was being done a favor by getting my room cleaned ONCE during the entire stay? Breakfast was mediocre and overpriced The lobby restaurant is depressing and the lighting is so bright you could light up a parking lot The service at the restaurant is also bad – slow, you have to ask for refills, etc The bed was uncomfortable, very firm The thermostat in the room is a manual dial – hello, 1980 called and they want their thermostat back – Hyatt, really? Too cheap to put in a digital thermostat in these rooms? The staff just seems on auto-pilot with no regard or awareness for guest comfort and satisfaction Very very disappointing, and I won’t be back Long time Hyatt member here, but never again at this hotel Very few things went right

noah maatouk

The worst service in the hotel industry… overall a nice looking hotel, great rooms but the service is not worth the 200 a night I could stay at a Hilton that has 10x better service We booked this 2 months in advance and had 4 rooms

We wanted them next to each other so we called the hotel the day after we booked two months ago to make sure we can get the rooms next to one another When checking in they told us that they are too full to make the accommodation, but we called 2 whole months in advance there is no daily housekeeping and breakfast is not complimentary The only good thing about this hotel is the coffee maker…stay at a Hilton, you’ll get your money worth there…

Brandon Henderson

The facilities are clean enough, but they like to add on several charges upon your arrival Also, parking prices are over 20 dollars per night, and they raise it regularly The surrounding area is set in a way so you have to pay for that

The staff are confused and don’t know the differences about the facilities and rooms you ask about A basic cordial smile is not worth 5 stars if you can’t do anything else

16. Irvine Marriott (3-star hotel)

  • Address: 18000 Von Karman Ave, Irvine, CA 92612
  • Phone: (949) 553-0100
  • Ratings: 4.4 (2010 reviews) Very good
  • Website : Irvine Marriott
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Polished quarters in a stylish airport hotel featuring indoor & outdoor pools, plus a restaurant.

About this hotel

In a tree-lined commercial area off I-405, this modern airport hotel is 1 mile from John Wayne Airport and 3 miles from UC Irvine.Contemporary rooms with soundproof windows offer Wi-Fi (surcharge), flat-screen TVs and coffeemakers. Some rooms have iPod docks, and access to a lounge (weekdays only) offering a free breakfast buffet and snacks. Suites add living areas and minifridges.An airport shuttle is free. A restaurant with a patio and fire pits serves coastal cuisine. There’s also a Starbucks coffee shop. Other amenities consist of an exercise room, and indoor and outdoor pools.

Things You Need to Know

  • 19 min drive to Disneyland
  • Some guests disliked the kitchenettes but others praised the beds
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “speakeasies” 12 times
  • Guests praised the fitness center
  • Guests praised the nightlife

Feedback From Real Customers

Anthony Luna

The hotel is in a convenient location The front desk team was friendly at check inThe service leaves a lot to be desired throughout the rest of the hotel

Much of the hotel is still closed or at minimal operation levels Room service can only offer coffee cups and plastic to-go cups for champagne and wineWe were looking forward to the TopGolf Suite and M Lounge, neither were open upon our arrival We were informed that that the TopGolf Suite would be closed on Sunday and Monday

Jon Saruman

Beautiful lobby, clean rooms, nice pool, and convenient location to SNA, but a quiet sleep is totally dependent on your neighbors as the walls are almost comedically thin— especially when your room has an adjoining doorMy neighbors enjoyed cannabis that was so pungent I could taste it well into the night, and they had equally little concern for their neighbors in regards to noiseOverall nice, but don’t come expecting solitude!Overall n

Jean Grasso

The front desk was very caringI was disappointed, a Salsa dance event (party) took over the entire pool and hot tub area It was LOUD and crowded

The street tacos were absolutely terrible Never would have thought street tacos at a Salsa party could be that badThis hotel is more for travelers and not to relax We spent our free time walking around the local area

17. Marriott Irvine Spectrum (3-star hotel)

About this hotel

In an area with office parks and shopping plazas, this upscale hotel is a mile from both Irvine Spectrum Center mall and Interstate 5.Warmly decorated rooms provide Wi-Fi (fee), flat-screen TVs, minifridges and sofas, plus tea and coffeemakers. Club rooms add access to a private lounge offering free afternoon tea and snacks. Suites have kitchens; some feature floor-to-ceiling windows. Room service is offered.There’s a restaurant, a bar and a Starbucks cafe, plus a rooftop bar with a terrace. Breakfast is available. Other amenities consist of an outdoor pool, a hot tub and a gym. Event space includes a ballroom. Valet parking is extra.

Things You Need to Know

  • Guests praised the clean rooms
  • 7 min drive to the Pretend City Children’s Museum
  • One of the few hotels in the area with room service
  • Guests praised the views
  • Guests praised the outdoor pool
  • Guests praised the rooftop bar

Feedback From Real Customers

CJ

This hotel is beautiful, relaxing and feels like a resort Absolutely love it! The rooms are comfortable with hardwood floors (a plus for the allergies), plenty of adjustable lighting and the bathroom was a bliss!Wonderful stay 5 minutes from my house Sometimes you need a change of scenery and this hotel provided the rejuvenation I was seeking

Josh A

Modern, attractive hotel rooms Valet, front desk, and housekeeping services were greatThe bars get extremely busy, and the hotel quite crowded

The bartenders were quick to serve some folk, but others were waiting more than 30 minutes to place an order for a drink – even on a Thursday nightIf you’re looking for modern, updated rooms and don’t mind the price, I recommend the Marriott Irvine Spectrum highly

Beka Walker

This hotel is one of the worst Marriott properties I’ve ever been to I have stayed at Marriott’s my entire life and this one looked great in photos but upon arriving the entire experience was horrible Aesthetically it looks amazing but everything else is pretty bad

It started when I showed up to check in to my executive suite that I booked over the phone with Marriott weeks ago The front desk told me that I wasn’t checking in until the next day and even after showing them my booking confirmation with the dates they told me they didn’t have a room for me I spoke with the manager and she didn’t even offer a suggestion until after I pushed for 20 minutes about how they needed to fix their mistake and provide my family with a place to stay She ended up giving us a free night after not much help at the beginning but then when we got to the smaller suite—there were leftovers in the fridge, no coffee maker, and little cutlery provided in the full kitchen area 1 fork and 2 spoonsThere were no cleaning supplies or extra blankets All around a bad experience for paying over $700 a night for a suite with a full kitchen Basically a sink with two seats and a fridge The bathroom doors also wouldn’t stay closed Getting a luggage cart was a jokeI would not recommend staying hereThey do have a Starbucks downstairs which is a plus That’s the one positive

18. Hampton Inn & Suites Irvine-Orange County Airport (3-star hotel)

About this hotel

Set 2 miles from both John Wayne Airport and Boomers! Irvine, an amusement center with mini-golf and go-karts, this relaxed hotel is also 3 miles from William R. Mason Regional Park.Modern rooms offer free Wi-Fi and HDTVs, plus minifridges and microwaves, as well as coffeemakers and ergonomic desks. Suites add wet bars, seating areas and pull-out sofas.Freebies include breakfast and airport transfers. Other amenities include a bar serving snacks, beers and cocktails, and an on-site store, as well as a gym and a pool. Meeting and event space is also available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 17 min drive to It’s a Small World
  • 53 min drive to Los Angeles International Airport
  • Guests mentioned the service is friendly
  • Guests praised the restaurant
  • Guests praised the fitness center
  • Guests praised the bar

Feedback From Real Customers

Louie AG

Overall, my experience here at the Hampton Inn Suites was a good one Clean room, great breakfast, and nice view from the room The housekeepers did a great job with the room being as clean as it can be

I will still give this hotel a 5 stars since the hotel, itself, was a very nice one at that However, my only issue was the front desk receptionist I wish I had got his name so that the manager can talk to him about being more precise when it comes to booking online All I know is that he is a Latino man and he was a little rude and disorganized Anytime I check in with the Hilton hotels, I always come at 3:00pm sharp When I checked in, I got this sweet young woman who checked me in and was very precise about the pricing (even the ridiculous 24$ parking per night) and she was fairly new at her job And, the Latino man was next to her trying to inform her that she kept doing certain things wrong So, mind you, when it was time to check out, I checked out like I usually do and they usually let me know that everything is set and fine then I go on my day That same Latino man was informing me that the booking online didn’t necessarily take my card; even though, my email said I had a reservation for that day and they already charged my credit card I usually check it just in case for reasons like this He then goes and tells me that next time I should double check that and inform the front desk receptionist to other hotels to make sure that my credit card went in thoroughly in the system Like what? I never had a problem with my credit card in the past and I know it still works I never have to do that I have been to many Hilton hotels and it goes so smoothly He was trying to prove a point that didn’t make sense or was not clear Please talk to the Latino man (and I am a Latino man myself) and if I knew his name then I would of said his name, but I forgot to ask him what his name was My hotel room was perfect, but he is just awful and I needed to mention this Let’s hope my credit card was not charged twice or I will have a problem with him myself

Cathy Nicdao

Clean, organized, friendly environment and more importantly everything works I had to booked my room last minute since my first one wasn’t great I checked in, everything was explained thoroughly

The next day, I see some people cleaning the rooms, the hallways and even the people that worked at the breakfast buffet checks on the food and immediately refill it without anybody asking The turn the table around right away too Checked out was so fast and easy as well They made you feel welcome and they were all helpful My overall experience was amazing Hopefully, it’s the same treatment to all their facilities cuz I am looking forward to checking in again

Melissa Mastrangelo

Overall had a really nice stay here The room was clean, breakfast was tasty, and it was quiet on the top floor All the hotels in the area seem to charge a parking fee, so don’t forget to mention if you have a car parked

It’s $24/night which I thought was pretty steep, but it looks to be average for the area I’d recommend staying here if in the area!

19. AC Hotel by Marriott Irvine (3-star hotel)

About this hotel

This sophisticated hotel is 15 miles from Disneyland Resort, 2 miles from John Wayne Airport and 7 miles from Irvine Spectrum Center.The sleek, contemporary rooms feature tea and coffeemaking facilities, minifridges free Wi-Fi and flat-screen TVs. Upgraded rooms add sofabeds, balconies and/or city views.Amenities include a market, a breakfast restaurant and a trendy lounge/bar serving light bites, along with a 24-hour gym and an outdoor pool flanked by sunloungers. Parking and breakfast are available for a surcharge.

Things You Need to Know

  • 17 min drive to Disneyland
  • Some guests complained about the beds
  • Guests liked the service
  • Guests mentioned “Housekeeping” 11 times
  • Guests praised the fitness center
  • Guests liked the outdoor pool
  • Guests praised the trendy bar

Feedback From Real Customers

D Em

Way too many other better options nearby This place had some of the thinnest walls I’ve experienced at a hotel in Irvine, and I’ve stayed at many of them in the area Woken up in the middle of the night by people simply walking in the hallway

Woken up in the morning by people next door simply talking Hearing every movement above and next to you is absolutely unacceptable in a hotel charging $200-250 a night They make these hotels look nice inside but build them to Super 8 quality and it shows Will be striking this one off our list for sure Absolutely not worth it

Meg White

Parking was not awesome $25 a day for a parking garage down the street Check in lady was less than friendly and couldn’t even break a bill for a valet tip

Breakfast buffet was not available due to an athletic team there No sign up or notification breakfast wouldn’t be available Room was super small and minimalist It was fine Best part of our stay was Candace- the friendliest and best personality of a valet ever She should run the place -with her amazing communication skills-as the women we encountered at the front desk were incredibly unfriendly and not helpful Lots of options in this area Not sure if I’d stay again

Joe Sanders

Hotel overall is nice, good service from front desk and valetWalls between rooms are super thin where you can hear everythingDoors have a gap where you can hear everything going on in the hallways

Stayed a week and never had housekeeping bring fresh towels, body wash ran out on my second dayOnly way to get serviced is to stop them in the hallwayFor the price I would have rather stayed at a holiday innIf youre looking for a hotel look elsewhere

20. The Westin South Coast Plaza, Costa Mesa (4-star hotel)

About this hotel

A 4-minute walk from the Segerstrom Center for the Arts, this classy hotel is 7.1 miles from the Newport Beach Pier.Polished rooms offer flat-screen TVs, beds with pillow-top mattresses, coffeemakers and WiFi (surcharge). Suites add separate living spaces; some have dining tables and wet bars. In-room spa treatments are available for a fee.There’s an outdoor pool, 2 tennis courts and an exercise room, plus a French-inspired restaurant and 26 meeting rooms.

Things You Need to Know

  • Guests praised the large, clean rooms and liked the beds
  • 15 min drive to the Matterhorn Bobsleds
  • 48 min drive to Los Angeles International Airport
  • Guests liked the professional service
  • Guests mentioned lobbies 42 times
  • Guests mentioned fitness centers 18 times

Feedback From Real Customers

Darian Javaheri

Upon arrival, the front desk told us they gave our two queen bed in which we reserved months ago to someone else! After talking back and forth for a few minutes, the best they could offer us was a single bed, along with a sofa bed, which on their own website stated sleeps 3 In my case, we were a family of 4, resulting in 1 person with no bed to sleep in They didn’t reimburse us for the cheaper room they substituted

Instead, the manager threatened to kick us out of the hotel for us requesting them to give us the correct room which we reserved and had paid in advance for After being about our situation, the first thing the manager said “we have explained we don’t have the room you booked, we will do you a favor by canceling your reservation” To make matters worse, the manager forced me to formally apologize to her, or she would cancel our reservation for questioning why they gave our room away, getting no answer in response each time A manager centric awful solution to leave me as the costumer without the room that I prepaid for in advance It was take the room for 3 people which was the managers solution or take the highway Left with no good option, we finally walked into the reassigned room, there was a dirty sock in the middle of our sofa bed Taking a picture of the sock and showing the front desk, they said, and I quote, “we are sorry” The manager escalated the situation way further than necessary, and was completely blind to reasonably accommodate our reservation My family tried to be patient, and the front desk employees were doing their best, but the way the manager treated me and my family was unprofessional, disrespectful, and uncalled for

Ellie

I stayed here for one night in 2022/8 and the cleaning condition was below average There was a pillow case left behind the sofa and a hand tag (from the previous customer) on the floor inside the closet I think it’s unacceptable for a 4-star hotel

The next morning, a staff mistakenly opened our room door via universal key while my partner and I were still in the room I found it very disrespectful and will not recommend this hotel

Sofie Carp

I was sorely disappointed The service provided by the service staff was disappointing Several issues occurred starting with check in

The manager had to be called He took his time coming to assist After about 20 mins of waiting, the attending clerk had to go look for him After about another 10 minutes, she returned with the manager He was unapologetic and confirmed what I had already told the clerk with the exception that he stated they had no suites at the hotel I later found out what I was told was untrue through asking of the cleaning staff on our floorOn a separate day, a different manager was in the lobby asking guests if he could be of assistance Our party asked him if the restaurant was available for lunch He said no, but there was food and drinks available in the second floor pool area We went up to the 2nd floor only to be told by the person working the pool area bar, that all that was available was snacks (chips) and drinks She did mention that food was available only on weekends, however, this was a FridayOn check out day, I was treated differently from another guest checking out at the same time I was just told that I was was “done” I had to request a copy of the receipt since I had issues during check-in and want to make sure I was not charged for anything as my stay had been pre-paid While I waited I notice the person checking out at the same time was being treated very differently, asked how they wanted their receipt and if they wanted any water for their return trip home I don’t know if how I was treated was because I was a different color and gender than the person checking out at the same timeThe valet staff was very different, they were very attentive and their customer service outstanding

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