5 star hotels in Justice, IL

1. SpringHill Suites by Marriott Chicago Southwest at Burr Ridge/Hinsdale (3-star hotel)

About this hotel

Set off I-55, this casual all-suite hotel is 11 miles from Brookfield Zoo and 17 miles from the Morton Arboretum.Relaxed suites feature free Wi-Fi, iPod docks and flat-screen TVs, plus kitchenettes, desks, and separate living areas with pull-out sofas.Complimentary perks consist of hot breakfast and parking. There’s also an indoor pool, an exercise room and a convenience store.

Things You Need to Know

  • Guests praised the beds
  • 7 min drive to the Waterfall Glen Forest Preserve
  • Some guests complained about the bathrooms
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests mentioned pools 35 times
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

Ansel Burch (Ansel Burch)

I stayed here for a friend’s wedding The room was comfortable and well appointed There were plenty of extra bedding materials available if someone wanted to use the couch for additional sleeping space

The continental breakfast was just what I needed after a night of dancing The only negative I would point out is that the coffee you can make in your room is really, really awful

1000and 1meal

The service at the desk is friendly and if you have any question you will get a friendly answer Thanks for thatThe question is… why I gave them only 2 stars?I got a large room with a lot of space

It was cleaned and everything was in it´s placeBut, from my perspective, when traveling internationally, price and standard don’t match for me It seems a bit old-fashioned and less modernAnother problem for me is the connection of the hotel to the local infrastructure Gastronomic establishments and shopping facilities can only be reached by own car or the hotel’s own shuttle service You are cut offThe hotel offers breakfast, which is included in the price I have never paid such a high price for a room in any part of the value with breakfast at the low quality level One gets full There is enough available But at the point my expectation was different, when I look at hotels of the group in Europe, for exampleWhich is really bad Plastic knife, plastic fork, plastic spoon Styrofoam plates and bowls All disposable dishes that are thrown away after breakfast Sustainability for the good of the environment completely absent Mountains of garbage are produced This is no longer in keeping with the spirit of the timesAll in all, an average hotel But with the above points for me just 2 stars

Jenny

Hotel is just off I55 Check in was quick Hotel has 6 floors and two elevators

There’s an indoor pool open 7a-10p, a 24 hour fitness room with free weights, two steppers, and two treadmills with TVs, laundry facilities Each room has a coffee maker, microwave, minifridge Ice machines are located on floors 1, 3, and 4 There’s a small area to buy alcohol, snacks, and some small necessities (ie ibuprofen, nail clippers) Our couch had a pullout bed so I’d assume they all do The beds were comfy as well as the linens and blankets The pillows were perfect! There was a sitting area outside with chairs, lounge chairs, and tables mostly surrounded by the pool building and landscaping with sun and shade Free breakfast with scrambled eggs, sausage patties, waffle maker, blueberry muffins, fresh fruit, yogurt, cereal, bagels toast, butters, jams, jellies, and Nutella! They had really good coffee too The coffee was only available from 4a – 12p 😕 This is a really great place to bring kids

2. Embassy Suites by Hilton Chicago Lombard Oak Brook (3-star hotel)

About this hotel

This refined all-suite hotel is 6 miles from the Graue Mill & Museum, 5 miles from Lilacia Park and 3 miles from Mayslake Peabody Estate.Understated suites provide Wi-Fi access, flat-screen TVs and separate living areas with pull-out sofas, plus microwaves, minifridges and coffeemakers. Some have whirlpool tubs.Complimentary perks include breakfast, and regular evening socials with snacks and drinks. Other amenities include a restaurant/bar, an indoor pool and a gym. There’s also coin-operated laundry facilities, a 24-hour market, and meeting and event space. Parking is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 11 min drive to Fullersburg Woods Nature Education Center
  • Guests praised the service, which has a concierge
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 28 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • Guests praised the bar

Feedback From Real Customers

Fadi salam

It was amazing staying at this hotel I am Hilton member and I get points wherever I stay They have built this hotel really nice

The architect and placement is top notchBeautifully designed with great indoor scenery and lovely choice of furniture through out this hotel is amazingBed rooms were cleaned well before our arrival, bathroom and shower was relaxing Two extra sinks around the roomPool was clean and breakfast was superb Staff was highly trained and was very polite through out my stay Saw a lot of cops car in the parking lot but maybe they stay here or something, not sureMust stay her even if visit Chicago city, it’s about 30 to 40 minutes drive and around 10/15 restaurants with mall with in a mileDefinitely staying here again Airports like O’Hara is 20 minutes and midway is around 40 minutes away from here

Orlando Hoye

Everything was great! Happy hour was fantastic and the bartender (male whom had a place in brandywine)was one of the best hosts I’ve ever had at any hotel period!!! Can’t remember his name but he deserves a serious pay increase!! You can figure out who he is by my description of his place and my family really enjoyed your place and the breakfast was awesome too especially the made to order omelette!!If you’re in the area and need a place to lodge please try this location out and you won’t be sorry!!👍👍👍👍🍾🍾

Myron Covington II

GREAT property! Stayed there with the family We had several rooms and the Embassy is ALWAYS the best! I have stayed at ES in multiple states and we ALWAYS come to this one when we come to the Chi! Can get somewhat loud and busy with kid sleepovers and sports teams but hey, that is to be expected! Please restore the two hour Manager’s Reception and please do not run out to breakfast food! We had seven kiddos with us! Keep up the great work Embassy!

3. Hampton Inn & Suites Bridgeview Chicago (2-star hotel)

About this hotel

Adjacent to SeatGeek Stadium, this informal hotel is 6 miles from Chicago Midway International Airport and 7 miles from Brookfield Zoo.Straightforward rooms feature flat-screen TVs, minifridges, and tea and coffeemakers, as well as free Wi-Fi. Suites add sofabeds, microwaves and wet bars.Breakfast and parking are complimentary. Other amenities include an indoor pool and a gym.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have microwaves and refrigerators
  • 16 min drive to the Brookfield Zoo
  • Guests praised the friendly service
  • The fitness center has free weights and elliptical machines
  • One of the few hotels in the area with a pool

Feedback From Real Customers

Tanya Buck

The hotel was nice, clean and has a well lit parking area As a female traveling alone, that is very important There were restaurants nearby that were open late

The staff were friendly and I love the digital check in and out The bed was comfortable The room was really nice and modernized If I had to pick one “bad” thing, this location does not give out free water to Hilton Honors members like several of the other Hampton hotels But overall, a very nice stay Would recommend and I plan to come back

S R

Accept for few miniature things, we had an amazing stay The majority of staff was so welcoming, paying attention to our needs

our room was in excellent condition Breakfast was absolutely amazing and showed they really cared Hotel was in great condition overall and it was quite place and secluded for a perfect privacy They did not have a jacuzzi in the pool area which was a bummer but we still really enjoyed it

Kalla Mahar

I’m really not sure how to rate this hotel The room was very small and the beds were not easily accessible to the top bunk The TV was hard to see bc of the bed poles

The one night worker, Joe was not very helpful at first, but got better, I guess Sherry however, was AMAZING There were ants all over our room when we got back Saturday afternoon They had no spray When we used a wash cloth to try to wipe up the ants the wash cloth was filthy dirty like it hadn’t been mopped before we were there We had no garbage bags in the garbages Finally after telling them the ants were in the beds and one bit my mom Sherry went and bought ant spray and found an out of order room for us to use for the night It was even smaller than the other one And obviously didn’t have everything since it was out of order, but I’m thankful she tried She took off half of each nights stay for the issues we experienced The pool is an bad accident waiting to happen The water doesn’t drain around the pool and there are puddles Kids were falling and getting hurt I reported it and they said they knew that it drains slowly and they have someone that will be working on it or is working on it The food was okay, but things were not refilled for the morning I was there right when it opened and I had to ask for them to refill the sugars For a Hilton I expected better

4. DoubleTree by Hilton Chicago Midway Airport (3-star hotel)

About this hotel

A mile from Chicago Midway International Airport, this laid-back airport hotel is 4 miles from soccer games at SeatGeek Stadium and 12 miles from the Art Institute of Chicago.Straightforward rooms offer free Wi-Fi and flat-screens, plus minifridges, microwaves and coffeemakers.Parking and an airport shuttle are complimentary. There’s also a casual bar/restaurant with a terrace. Other amenities include an exercise room and an indoor pool, as well as a business center and meeting space. Breakfast is available for a fee.

Things You Need to Know

  • Guests praised the clean rooms
  • 22 min drive to Grant Park
  • Guests praised the friendly service
  • Guests mentioned “cookies” 12 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

gg taruc

Overall it’s wasn’t bad Rooms and bathroom were clean and beds well made Want to give 5 stars but except for Kevin, front desk staff can be more on top of things and better trained

I also appreciated Kevin’s knowledge of getting around Midway Airport Had to pickup my family at airport at 1:00am and preferred not to get lost like in O’Hare

F F

Alyssa checked us in she was super sweet and helpful made us feel welcomed The room was clean and housekeeping even gave us extra towels Maria checked us out she was super busy but she took the time to make us feel important and made sure we had everything we needed before we left to the airport

With customers service like these two ladies gave us we would always choose doubletree

James Milks

This was a last minute choice due to flight delays, but it was enjoyable and conveniently located near Midway airportThe free shuttle was also convenient and appreciated, as it is less than a 10 minute driveRooms were clean and quiet, hotel restaurant was ok but not spectacular

Lots of airline crews checking in, which I considered a good sign

5. SureStay Plus Hotel By Best Western Chicago Lombard (3-star hotel)

About this hotel

A half-mile from the Yorktown Shopping Center, this low-key hotel is 8 miles from both the Cosley Zoo and the Elmhurst Art Museum.The traditionally furnished rooms come with complimentary high-speed Internet access, satellite TV and coffeemakers. Upgraded rooms add sofabeds. Kids stay at no charge in a parent’s room.Freebies include parking and hot breakfast, as well as 24/7 coffee and tea service in the upscale lobby. There’s also a fitness room and a 24-hour business center.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 11 min drive to the Morton Arboretum
  • Some guests complained about the kitchenettes
  • Guests praised the friendly, professional service
  • Guests mentioned microwaves 10 times
  • Guests praised the lobby
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

Don Williams

I enjoyed my stay at the hotel Besides the delay in clean towels and additional post-pandemic charges added to the daily cost of the rooms, I would consider coming back againThe front desk team on each shift have been awesome and the continental breakfast each morning is fabulous

Compliments to the team that provide excellent meals and different options each morning for all guests (singles, married couples, and families)

Susan B

Gave 2 stars beds comfortable Hot breakfast inedible Eggs yuck bacon so thin put 6 slices on muffin on top of each other still didn’t make one normal piece of bacon

Toilet was reported as not working well Was there 3 days off and on it didn’t work Room not cleaned while there Had to empty own garbage Shower a learning experience Room badly in need of update First floor lobby very nice you would expect that upstairs too Staff friendly

6. Hyatt Lodge Oak Brook Chicago (4-star hotel)

About this hotel

Set 2 miles from the Mayslake Peabody Estate, this upscale hotel overlooking a private lake is a 10-minute walk from Lizzadro Museum of Lapidary Art and 10 miles from the Village Links of Glen Ellyn golf course.The modern rooms feature free Wi-Fi, 42-inch flat-screen TVs and coffeemakers. They also come with work desks, private balconies or patios.An area shuttle and parking are complimentary. There’s a casual cafe with a seasonal patio, plus a cozy bar with lake views. Other amenities include a spa, an indoor pool and a gym, plus meeting space.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 13 min walk to Lizzadro Museum of Lapidary Art
  • Guests praised the friendly service
  • Guests mentioned “Trail” 18 times
  • Guests praised the grounds
  • Guests praised the breakfast
  • Guests praised the indoor pool and the hot tub

Feedback From Real Customers

Susie Sand

We celebrated our anniversary yesterday and stayed here We were surprised by the hotel with champagne and chocolate strawberries in our room,nice touch 😉 It was a lovely experience overall

Though we could imagine how beautiful the scenery is in the summerwe will definitely be back! The property is huge, pool is big enough to swim laps, there’s a hot tub too Gym is also very big There’s a cute restaurant that over looks the lakewe didn’t get to try it because we arrived after 3pm and it’s only open for breakfast and lunch but you can still get dinner later in the bar/lounge Clean, beautiful,relaxing property and staff was very nice as well

Jo L

One of the most romantic hotels I’ve ever stayed at Rooms were clean, and a big plus is that they have windows that actually open and you can get some fresh air in the room The front desk was professional and attentive

The design of the building and the location give you that unique lodge feel, like you’re somewhere in the mountains of Austria Great stay, and will stay here whenever I’m in the area They are dog friendly and the prices are more than fair $25 daily pet fee and 60lbs weight limit

Marian Jones

Love love love the location The scenery was beautiful The rooms could have been cleaned

There was dust every where My niece room had a spider web in the corner of the room with a spider So that room hadn’t been cleaned in awhile The bathroom sink had mold or something around the faucet So i did cleaning myself Because staff said the rooms don’t get cleaned until the 3rd day

7. DoubleTree by Hilton Hotel Chicago – Alsip (4-star hotel)

About this hotel

Adjacent to Interstate 294, this traditional hotel in suburban south Chicago is 9 miles from Midway Airport.Flat-screen TVs and free WiFi are offered in each room, as well as simple decor and custom-designed beds. Suites add separate living areas with sleeper sofas.A restaurant specializing in steak offers American favorites and Sunday champagne brunch, and a lounge serves appetizers and drinks. There’s also a fitness center and indoor pool. Other perks and amenities include a free Midway airport shuttle, 11,500 sq ft of function space and a business center.

Things You Need to Know

  • Guests praised the rooms
  • 9 min drive to Bachelor’s Grove Cemetery
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned microwaves 23 times
  • Guests mentioned “banquets” 14 times
  • Guests praised the indoor pool
  • Guests liked the bar

Feedback From Real Customers

Scott Diesel

I expected more I guess The rooms were okay beds were comfy but they said my room came with breakfast and they later told me I couldn’t get it Double trees usually give their guest free cookies but everytime we asked they were out (kinda a reason we picked it)

I’ve stayed at other double trees in the past and had a lot of better experiences Plus the hotel stunk!

Becky Hull

I booked my stay through the park/sleep/fly website because that was the most convenient for my elderly parents and me to find parking for our car during our trip We needed to leave our car for just under two weeks and we stayed overnight the night before our flight We were so tired upon arrival to the hotel, we decided to just stay at the hotel and have dinner there, which was surprisingly good and was served by a good-natured, kind man

(We loved the warm cookies upon arrival too!)Then upon our return, we experienced some difficulty in getting back to Chicago and had to have our flights changed I was concerned because I had given the front desk my return flight info but now everything was different and we would be coming in late at night, on a different day Thankfully, Melissa, who answered the phone when I called several times to try to keep her updated with the changes, was really friendly and helpfulJohn was our driver to and from the airport and he was extremely professional and helpful When John dropped us off at Midway at the beginning of our trip, he was right on time, he handled all our heavy luggage, and he helped my elderly parents in and out of the van We definitely appreciated his kindness! I also appreciated how clear he was when dropping us off regarding where he would pick us up when we returned I can see how many travelers could get confused regarding pick-up but John had explained very well to us where we should meet him when we returned (This saved a ton of time and frustration)Upon arrival to the hotel parking lot, John drove right over to our car and was extremely helpful again with all of our luggage I would like to recommend these employees for some sort of recognition as well as a raise Had Melissa not been so helpful or responsive on the phone, John would not have had any idea about our changed plansI’m incredibly thankful for this good experience and I will recommend your hotel/shuttle service to any/all of my friends needing to fly in or out of Midway Thank you so much

Domminique Kinnie

I stayed here pre-COVID for a family reunion It was great Stayed here this weekend and checked out after 1 day

My room had a weird smell There was a half bottle of water that I’m guessing the previous guest drank out of It was left on the table with the other bottle of water and still had the $200 Hilton tag on it like nothing was wrong There were brown spots in my bathroom sink Maybe makeup? Not sure Hair in my tub that wasn’t mine There is a maintenance guy who I guess checks the pool periodically A lot of kids were in the pool, he seemed to hyper fixate on the black kids when all the children were just playing and being kids He seemed to pick them out I hate to say that, but I observed it twice And that’s what it was giving Won’t be staying here again

8. Chicago Marriott Oak Brook (3-star hotel)

  • Address: 1401 22nd St, Oak Brook, IL 60523
  • Phone: (630) 573-8555
  • Ratings: 4.2 (1543 reviews) Very good
  • Website : Chicago Marriott Oak Brook
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Relaxed quarters in an unpretentious hotel offering a warm restaurant/bar, a cafe & an indoor pool.

About this hotel

Across from the Oakbrook Center mall off Interstate 68, this unpretentious hotel is 2 miles from the historic Mayslake Peabody Estate.Relaxed rooms provide flat-screen TVs, safes, and tea and coffeemakers. Club rooms add access to a private lounge with free breakfast and snacks. Suites have separate living space. Room service is offered.Parking is complimentary. There’s a warm restaurant/bar with a terrace, as well as a Starbucks cafe and a casual lounge area. Other amenities consist of an indoor pool, a hot tub, a gym and a business center.

Things You Need to Know

  • 6 min drive to Lizzadro Museum of Lapidary Art
  • One of the few hotels in the area with room service
  • Guests praised the beds but some complained about the kitchenettes
  • Guests praised the warm restaurant
  • Guests mentioned “shopping malls” 38 times
  • Guests praised the lobby
  • Guests liked the fitness center
  • Guests praised the indoor pool

Feedback From Real Customers

Britt Lewis

Hotel is definitely dated, in need of upgrades for sure We had a few issues with our room (A/C went out, condensate line plugged and got the carpet soaked) however they relocated us to another room Staff was phenomenal with the exception of a front desk employee (a male) who got an attitude and acted like he wanted to go outside and fight

Want to thank Nathan for fixing everything!! He is good as gold

Ben Cerveny

Everything was very average or below in the rooms No fridge, just a “cooling box”, the toilet was put in crooked so the door would close in the tiniest of bathrooms and the whole place is from the 70s They are updating this year which is very needed

Also, the pool was closed even though the website says they have one The only savior is the bed was fairly comfy

Jack Oxley

The stay at the hotel was nice and quiet The food was very good as well as the service However, I pre-paid for a room through a third party company on 7/27 and 7/28 and then received an email from the hotel with charges for 7/28 for the room

I have been attempting to contact the accounting department to correct it several times leaving messages with no return or email correcting the additional charges This is bad customer service and wouldn’t recommend the hotel unless this has been corrected

9. The Drake Oak Brook, Autograph Collection (4-star hotel)

About this hotel

A mile’s walk from the Butler National Golf Club, this elegant suburban hotel with extensive function spaces is 7 miles from Brookfield Zoo and 10 miles from the Frank Lloyd Wright Home and Studio.All the airy, refined rooms feature classic decor and offer flat-screen TVs and free Wi-Fi, plus microwaves and minifridges.Breakfast is offered (fee). There’s a restaurant and bar, plus a bright cafe and a clubby lounge. Other amenities include fitness facilities, a business center and meeting space. There’s an on-site laundry, and parking is complimentary.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • 6 min drive to Lizzadro Museum of Lapidary Art
  • Guests praised the service
  • Guests liked the restaurant
  • Guests liked “brunch”, mentioned 54 times in reviews
  • Guests praised the breakfast
  • Guests praised the nightlife
  • Guests praised the clubby bar

Feedback From Real Customers

Aileen Tejeda

My partner and I recently stayed here for a small weekend getaway and I’m so happy we did Everything was lovely James went above and beyond to make sure we knew all the services the hotel provides

He recommended meals for us to try and helped us with any questions we had David our server at the hotels restaurant was kind and attentive It was wonderful to see people who truly love their job, working at such a wonderful place

Bre P

I stayed here for a few nights (passing through for work) and my whole experience was amazing! From check-in to room service to the lounge to dining! ALLOF IT

The staff in all departments are so friendly Iris and Christopher were especially helpful and hospitable during our dining and lounge experience The rooms are beautiful The amenities are plentiful! Highly recommended! I’ll for sure return next time I’m in the area

Stephen Cullen

I had an excellent experience with Joshua I checked in late at night in the early hours of the morning due to travel He was able to help me quickly workaround an issue with the 3rd party online reservation company I used, and put me in a beautiful room

The room was gorgeous He also recommended a nearby restaurant that delivered late, after I had been at the airport all day Both the service and the rooms are A+ The hotel is also nestled in a beautiful surrounding community It’s a First Class and White Glove experience at the Drake

10. Hilton Chicago/Oak Brook Hills Resort & Conference Center (4-star hotel)

About this hotel

This upscale conference hotel is 2 miles from the Mayslake Peabody Estate cultural venue and 15 miles from O’Hare International Airport.Straightforward rooms have free Wi-Fi, flat-screen TVs and coffeemakers; some offer golf course views. Suites add minifridges and separate living areas with pull-out sofas; upgraded suites feature private balconies. Room service is available.Parking is free. The hotel has a lobby bar, a casual eatery, and a grill restaurant with a patio, plus a business center and 42,000 sq ft of event space. There’s an 18-hole golf course, indoor and outdoor pools, and a gym, plus a spa, a game room and sports courts.

Things You Need to Know

  • 8 min drive to Lizzadro Museum of Lapidary Art
  • Guests praised the beds but some complained about the kitchenettes
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests praised the casual restaurant
  • Guests liked “golf courses”, mentioned 120 times in reviews
  • Guests liked the grounds

Feedback From Real Customers

Kathy Budewitz

This hotel truly is a hidden gem! We have been coming here for years with family and friends There is so much to offer—indoor/outdoor pool, golf, 2 restaurants, game room and more The hotel is just gorgeous, as well, and the staff is amazing! From the time you check-in, you feel welcomed

I have to give a huge shout out to our absolute favorite staff member, Willie, at the pool/golf bar He is amazing—hardworking, personable, efficient, and just an overall fantastic person! Such an asset to the hotel We already can’t wait to come back!

Justin Flora

My wife and I were here for a 1 night 2 day work conference We really enjoyed our stay Everyone was friendly and the hotel has so many amenities (large outdoor and indoor pools, nice selection of restaurants)

The conference food, snacks, drinks were great with a lot to choose from Our room was extremely clean and the beds were super comfy Thank you for a great experience Hilton team!

Karissa Plautz

Beautiful views of the golf course and skyline Clean room and bathroom Comfortable king size bed

Modern 2 restaurants and bar Friendly and helpful front desk staff Booked 2 rooms 3months ahead of time and happy to be on the same floor a few rooms away from each other Only downfall is we did ask for room service but they did not refresh towels or clean bathroom like asked

11. Hilton Chicago/Oak Brook Suites (3-star hotel)

About this hotel

Located next door to Drury Lane Theatre and Conference Center, this modern all-suite hotel is also 0.8 miles’ drive from shopping at the Oakbrook Center.All 2-room suites offer chic decor, separate living areas (with pull-out sofas) and custom-designed beds, plus microwaves, minifridges, 2 flat-screen TVs and free WiFi.Amenities include a relaxed atrium restaurant, a breakfast buffet (surcharge) and a lounge. There’s also a heated indoor pool, whirlpool tub, fitness center and business center.

Things You Need to Know

  • Guests praised the large rooms
  • 8 min drive to Lizzadro Museum of Lapidary Art
  • One of the few hotels in the area with room service
  • Guests mentioned lobbies 28 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub
  • The hotel has a sauna

Feedback From Real Customers

Ariana Pines

+bathroom+spacious room-Stephanie-room service-pool area-parkingThis by far was my worst Hilton stay! I called in advance to see if I could check in at 2pm The lady on the phone asked me my last name, confirmed my reservation and told me coming at 2pm would be perfectly fine Well I get there and Stephanie who did not come off very customer friendly at all quickly shut me down and told me I could not check in early

I explained I called for this very reason before driving 40minutes She told me I’d have to wait about 30-40min and there were people ahead of me That was the first thing I understood she was doing her job but she comes off very rude with how she speaks and her facial expressions Once we were finally checked in Stephanie then gave me & my mom the same room number on our keys so I had to go back downstairs to get this fixed The rooms were very spacious but so outdated, the carpet and furniture was hideous but I liked the space and the bathroom was my favorite We stayed 3 nights but room service never showed up until we called On day two my husband saw room service and asked if they could come get our trash and dirty towels and she told him if we wanted our room cleaned we had to call the front desk I’m not sure if this is new but even when you stay for a couple of nights they at least come to your room to offer new towels and pick up any full trash When we finally got new towels my towel was so thin and hard it hurt, literally it was nothing like the first set of towels But, my biggest complaint is the pool Our swimsuits had a awful smell after getting into the pool/hot tub I have never had an odor as such after being in a pool Next thing I know we are all sick by the time check out comes The only person that was not sick is my mom and she is the only one who didn’t step foot in the pool or hot tub To top it off when I checked in I was handed a card to put in my car but was never told I was being charged daily for parking I have never paid for parking when staying at the Hilton This was my first time at this particular Hilton and will be my lastIt was my most expensive stay but yet my least favorite I will say the gentleman that worked the night shift I didn’t get his name but he was very friendly to myself and my daughter

Carl Kroboth (CPK3RD)

Is it terrible? No Is it excellent? NoBut hello 1990, I hear you want your hotel back

Updates are definitely needed, as the rooms look the exact same as when I traveled a lot in the late 90’s and early 2000sAs for the cleanliness of the room it was a 3 out of 5 One stained bath towel, and the old furniture just doesn’t make the room inviting The shower leaked through the door soaking the bath matNot to mention $20 for a $10(value) breakfast Only because the closest place to get breakfast is 10min awayJudging by the other recent reviews it looks like Hilton has some work to do to bring this hotel back to the 5 star status it once was

Robyn Christopher

Booked a King Suite, stayed 3 nights The location was perfect! Close to highway into Chicago, near shopping and plenty of dining optionsThere must have been a few mix ups with our booking, initially they were showing as 2 nights not 3 but that was straightened out at check in

We didn’t have a king bed in the king suite, it was a queen The mattress was very hardThis hotel has an elegant banquet hall next to it and uses it for events like weddings There were 3 during our stay This wouldn’t be an issue, except once the event ends the guests staying at the hotel tend to continue the party in the center of the hotel The center is a gathering / seating area and the noise traveled very well up to the 6th floor and thru my door at 2 & 3 in the morningFront desk staff is relatively non-existent and isn’t very friendly or helpful Breakfast is OUTRAGEOUS $12 for their “continental” is some fruit, a few bread choices and cereal And for $20 you can have breakfast like sausage and eggs from a warmer

12. Nobu Hotel Chicago

  • Address: 155 N Peoria St, Chicago, IL 60607
  • Phone: (312) 779-8888
  • Ratings: 4.5 (258 reviews) Excellent
  • Website : Nobu Hotel Chicago
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Upscale, Japanese-inspired hotel with a chic rooftop restaurant, as well as a gym & an indoor pool.

About this hotel

Amid restaurants and bars in the West Loop, this upscale, Japanese-inspired hotel is a 3-minute walk from an El station, a mile from Willis Tower and 2 miles from The Art Institute of Chicago.Sleek, refined rooms feature Wi-Fi and smart TVs, as well as Nespresso machines and yoga mats. Upgraded rooms add living space; some have dining areas and/or in-room soaking tubs.Dining options include an upscale Japanese restaurant, a sushi bar, and a sophisticated rooftop eatery that has city views. There’s also a fitness center and an indoor pool. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Guests praised the bathrooms
  • 7 min drive to the Willis Tower
  • Guests liked the service, which has a concierge
  • Guests mentioned bars 13 times
  • Guests praised the breakfast
  • Guests liked the city views

Feedback From Real Customers

Bryan Nagy

Amazing seafood and sushi I highly recommend the rice cakes The menu works best when ordered as small shareable plates

In terms of cocktails, I recommend the margarita It has a jalapeno in it for some heat, along with spicy salt on the rim After dinner, indulge in the desserts Overall, a very clean and fun atmosphere and great service

Darrin

The hotel itself is nice and if in the Fulton Market, a great location The rooftop offers great views of the cityUnfortunately the hotel itself is not on par with places such as The Peninsula or Ritz Carlton

In room dining is (surprisingly) just okay but the food and the service aspects fall short of the aforementioned hotels The pool is peaceful and great for swimming lapsOverall it is a nice hotel and I couldn’t say one shouldn’t stay here However, if you are looking for a 5 star property in Chicago, there are better options available

Emily S

Chic hotel located in the hip Fulton Market neighborhood and right on restaurant row Rooms are modern in aesthetics and spacious Thoughtful touches throughout the room and bathroom, including high-end amenities (love the dyson hair dryer)

Rooftop bar is awesome but gets busy and often can be difficult to get a seat Room service is available, however, it is limited to items from the Nobu restaurant downstairs, and while the food at Nobu is terrific, it would be nice to have a little variety of cuisines for in room-dining—not a big deal though, as you’re right on restaurant row

13. Hilton Chicago/Oak Lawn (4-star hotel)

  • Address: 9333 S Cicero Ave, Oak Lawn, IL 60453
  • Phone: (708) 425-7800
  • Ratings: 4.1 (2244 reviews) Very good Eco-certified
  • Website : Hilton Chicago/Oak Lawn
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel with indoor pool, multiple eateries & event spaces, plus a free airport shuttle.

About this hotel

This modern tower hotel is 4.3 miles from Chicago Midway International Airport and 15 miles from downtown Chicago.All rooms offer sophisticated decor and custom-designed beds, plus flat-screen TVs and free WiFi. Executive rooms provide access to the Executive Lounge’s free breakfast and evening appetizers. Suites add separate living areas and wet bars.Dining options include a relaxed bar/grill serving classic American dishes, a cafe and a coffee shop. Other amenities include a fitness center and an indoor pool. There’s also a business center and over 17,000 sq ft of meeting space, plus a free airport shuttle.

Things You Need to Know

  • 26 min drive to the Pullman National Monument
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the beds but some disliked the kitchenettes
  • Some guests disliked the bathrooms
  • Guests mentioned “banquets” 21 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • Guests praised the relaxed bar

Feedback From Real Customers

VP

Best check in experience Jamal was fantastic and made my check in process extremely easy He gave great food recommendations, including the on-site restaurant

The ladies in the morning were great as well, and the sales manager even took a moment to compliment my shoes Everybody was dressed nice, they smiled and greeted you, and I just can’t praise everyone enough My visit was to bury my grandfather, so to have such great customer service during this time made my stay even better

roeshell robinson

We arrived late on Friday night and Jessie was working the front desk and he did a great job of getting us checked in without any issues He recognized me as a Hilton Honors guest and he immediately told me about the hotel restaurant, bar and other features This hotel had plenty of free parking and it is great shape

The food in the restaurant was reasonably priced with a great selection There is a nice fitness center and indoor pool Our room had a fridge which came in handy the beds and pillows were comfy and there was plenty of space in our room The ice machine is on all of the even floors We were on the 1st floor so we had to walk up to the 2nd floor to get our ice The room does not have a microwave but there is a microwave downstairs in the snack area that we used to warm up our food when needed This hotel has everything you need There’s also a nice breakfast spot too in this hotel for your bagels, fruits, juices, coffees, and other items This hotel was better than I expected and the service was great!

Theresa Griffin

I had my first Women Conference here at the Hilton Oaklawn / Chicago location and no matter the problem the management worked it out! The catering staff was super excellent and Sue was the Catering manager for our event! Beautiful spirited individual! Because it was geared to women they tried hard to give us a great female staff presence and we truly appreciated it so much! Tom and Greg were the best Hilton Hotel mangers you could ask for! Greg even started cleaning & inspecting rooms to assist in getting our ladies in their rooms in a timely fashion! We fell in love with him! Our Catering agent Anne did her absolute best to prepare the mangers and give us what we needed when we booked the location! The conference food was delicious and beautifully prepared! Javier the custodial engineer went above and beyond! I definitely recommend this location if it’s your first time so that you have a supportive hotel staff who cares!

14. Chicago Marriott Southwest at Burr Ridge (3-star hotel)

About this hotel

Set near Interstate 55, this upscale hotel is a 7 miles from Graue Mill and Museum.Polished rooms come with flat-screen TVs, minifridges, and tea and coffeemaking facilities. Wi-Fi is available (fee). Suites add separate living areas, pull-out sofas and/or whirlpool tubs. Club quarters have access to a private lounge with perks such as continental breakfast and evening appetizers.Amenities include a restaurant/bar serving American cuisine, plus an indoor pool, a hot tub and a fitness center. There are also 10 meeting rooms, as well as a business center.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to the Waterfall Glen Forest Preserve
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests liked the lobby, mentioned 25 times in reviews
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Pine Valley

Michael and the kitchen and event staff at the Marriott Burr Ridge were exceptionally helpful and accommodating in hosting our group at their outdoor patio following a memorial service for a family member We arrived to find the table and appetizers set and ready Our dinner was great, with very polite and professional service

They truly went above and beyond to help us out, even preparing off menu dishes for our kidsThe hotel itself was clean and well updated with spacious rooms I’d highly recommend staying here if you’re in the area and booking family gatherings here as well

Emmanuel Gabriel Scott

My wife and I traveled to Chicago for the 4th of July weekend and had the pleasure of staying at this lovely Marriott location Our experience was truly amazing The rooms were beautiful and the service was simply brilliant

We especially enjoyed the customer service of a young gentleman by the name of Justin He was very friendly and most helpful

Jaquay Bails

The room was very nice and MOST of the staff was polite, But

I was harassed about a form for a friends and family rate By Regina that I myself sent and the employee sent from our personal emails She was saying she didn’t receive it so I sent it right then and there just for her to say that’s not the right form then she said it was but it wasn’t filled out correctly so I filled it out just how she wanted we didn’t get this resolved until 5pm the next day and she says “anybody can book under this rate I was trying to make sure it wasn’t fake “ So imagine how that made me feel she wanted me to pay full price so bad she kept threatening to change the rate over something I Already sent I Had gotten frustrated and said” I will leave”Thats the only thing she heard she kept asking when I was leaving They gave us free breakfast for the inconvenience, butgave us the wrong time She overcharged my card $87 I Had 2 Unauthorized transactions so I asked was I charged a holding fee First She says no, so I asked how much the room was , but it wasn’t adding up to what they charged my card Then she said I was charged a holding feeThen I asked about the $47 unauthorized transaction when you add things to your room they take it out of your holding fee Not Charge you $47 for a $20 purchase she said “when I Add things to my room they automatically over charge my card” Which is bs because I work for a hotel and once I said that and she seen I caught on to her game she finally decided to be nice I know how the system works She was rude for no reason I never disrespected her I talked to her politely and gave her what she needed Mind you it’s my birthday I will never stay here again and if you a person of COLOR I’d Advise to to look at some other cities , other than Burr Ridge

15. The Westin Chicago Lombard (4-star hotel)

About this hotel

This sophisticated hotel is 6 miles from Graue Mill & Museum and 4 miles from Lilacia Park.Relaxed rooms provide Wi-Fi access, flat-screen TVs and minifridges, plus safes, and tea and coffeemakers. Suites add sitting areas. Some offer pull-out sofas, in-room treadmills, balconies and/or access to a club lounge with free drinks.Parking is complimentary. Other amenities include a seafood restaurant, a steakhouse and an indoor pool. There’s also a gym, and meeting and event space. Breakfast is available.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 10 min drive to the Morton Arboretum
  • Guests praised the friendly service
  • Guests mentioned lobbies 49 times
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests praised the indoor pool and the hot tub

Feedback From Real Customers

Leia Adams-Gray

Excellent hotel, comfortable beds, really awesome lap pool and gym, and hot tub Little deep for small kids but we brought a life jacket and our daughter loved it I was able to swim for hours alone during the day

It was so relaxing Great restaurant down in the lobby Great breakfast in the executive lounge Super friendly staff Definitely recommend staying here

Emily Stranski

Love this place We first visited in December for a pool night during Christmas break We just went back again last week because the kids kept begging to go back

The pool and hot tub are great! Huge pool, much larger than most hotels It is 4 feet deep throughout, so good for my kids who can swim wellHot tub adjacent to pool but tucked away so nice for me to relax while still able to keep an eye out Over Christmas, there were maybe 2-3 other couples/ families using pool while we did This last time we came during a snowstorm, so we literally had pool to ourselves in both the evening and next morningRooms were well appointed, recently renovated, and clean Exactly what I was expecting Front desk is very friendly and helpful as wellI’m a bonvoy member and enjoyed the late checkout offered with my status in order to enjoy the pool longer before we leftThis hotel is right next to Target, the Yorktown mall, movie theater, restaurants Plenty of options and amenities for a business or family type traveler Highly recommend!

k00nta

I stayed at this hotel for the weekend and it was great The room was spacious with two queen sized beds The lobby looked very nice with fast elevator times as there were 5 elevators

The hotel also has quite a few services such as an indoor gym, pool, and Starbucks I would definitely stay here again as it’s located near many stores and restaurants

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