5 star hotels in Knoxville, TN

1. Courtyard by Marriott Knoxville Cedar Bluff (3-star hotel)

About this hotel

Set in an area filled with shopping plazas, this laid-back hotel is 2 miles from Interstate 40/75, 4 miles from 19th-century Thomas J. Walker House and 20 miles from the Knoxville Zoo.Relaxed rooms offer free Wi-Fi, flat-screens and desks, plus coffeemakers. Upgraded rooms add sofabeds. Suites feature balconies and separate living areas.Parking is complimentary. Other amenities include a casual bar/restaurant and a terrace with sitting areas. There’s also an indoor pool and an exercise room, as well as meeting space. Breakfast is available for a fee.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 11 min drive to Concord Park
  • Guests liked the friendly service
  • Guests mentioned “Bistro” 12 times
  • Guests mentioned lobbies 12 times
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Rick Johnson

Stay – Sunday night, 12 June 2022I put my stay date, but I cannot remember the hostess taking care of the bistro area and hope someone sees this and shares her nameMy quick review is I had just driven over 13 hours from central Texas after a long Saturday attending my daughter’s wedding I arrived at this Courtyard at about 9:45 pm and without a reservation

The desk check-in person found me a room, was super pleasant and I was super tired and hungry She said the bistro doesn’t close until 10 pm, but I felt I would be imposing to try to get a room and order somethingShe assured me there was no problem, and then the lady that runs the bistro came out from the back, smiling, pleasant, and just said to take my time and “they got me” I can’t tell you how bad I felt to be “that” coming through at the last minuteI grabbed my bag, parked, and went to the counter to place my order This remarkable young lady was just so kind, reassuring me there was no problem, and proceeded to make me the best bistro burger, fries, and a salad I enjoyed a glass of wine and took a traveler to my room to enjoy my burger and fall asleep She was engaging and didn’t rush; I felt literally at home because of her positive demeanor I regret not writing her name down but suffice to say my stay was amazing because of her and the desk clerkThank you! Courtyard needs to hire and retain amazing employees like these tooSix stars for a great night after a long day!!PS Room was clean, comfortable, and had great pressure for a shower

Linda Holliday

Will never stay here again!!!! Took 45 minutes to find the place because there are no street signs The room smelled, the air conditioner didn’t work The toilet is 12 inches off the floor

No water pressure or HOT water Only warm The outside of the building looks run down Had to rearrange the furniture because the sofa bed landed on top of the bed and if you do use it plan on making it up yourself and going to the desk for pillows

Alan Grogan

Don’t stay here for more than 1 night if you expect you room to be cleaned everyday I have been staying here off and on since 2006 Came back to my room tonight and bed not made and towels not changed

Call the front desk and was told they only do it if you stay more than 7 days Are you kidding me !!!!I was told this policy was on Letter at the front desk No excuse Isn’t this supposed to be the “hospitality” industry I don’t pay 150 plus a night to get second rate service As Titanium Elite member for Marriott you can kiss my business goodbye if this is Corporate policy

2. Hampton Inn & Suites Knoxville-Downtown (3-star hotel)

About this hotel

This modern hotel in historic Downtown Knoxville is a 9-minute walk from the Tennessee River and a mile from the University of Tennessee.Modern rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs, minifridges, microwaves and coffeemakers. Suites add separate living areas with pull-out sofas; some have wet bars and whirlpool tubs.Freebies include parking, on-site hot breakfast (daily) and weekday breakfast bags to go. There’s a fitness room and an indoor pool, plus a business center and a meeting room.

Things You Need to Know

  • Guests mentioned the rooms are large and clean
  • The rooms have kitchenettes
  • Walking distance to the Southern Appalachia Railway Museum and the Sunsphere
  • Guests praised the friendly service
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Jeff Horne

We needed a hotel in downtown Knoxville so we did our usual and went through bookingcom to secure the Hampton Inn When we arrived, we were told that booking

com had never forwarded our reservation to the hotel so they didn’t have a reservation for us “But don’t worry, we can give you a room at essentially the same rate” So we cancelled with bookingcom by getting on the phone with them; they said sometimes their emails to the bigger hotel chains gets lost going to the wrong email address for the hotel But they did cancel with no penalty and we received email confirmation from bookingcom So initially we thought, “How gracious of the hotel to give us a similar rate” Then a friend who was in town for the same event, who had been at the hotel all week, related a similar story of a couple he had seen at the front desk earlier in the week That got us thinking that there’s nothing preventing the hotel staff from deleting these bookingcom emails to save the fees to them and then waiting for the ‘poor soul’ to show up – “yes, we have a room for you” I’m not saying that this is what this hotel has done, but it clearly would make sense for them to do thisAs to the hotel itself, breakfast was underwhelming to say the least Only the coffee was acceptable from that perspective The room was noisy; we could hear the people next door clearer than if they’d been in our bathroom While the hotel had been updated, the layout in our room wasn’t functional – lighting was horrible; everything already seemed ‘tired’ from a wear-and-tear perspective The window shades didn’t work; neither did the thermostatLessons learned: if you use a travel site to book, call the hotel in advance to confirm your reservation and look for a chain that gives you more value for your money (all we got for $200 was a convenient location) No more Hampton Inns for us for a while

Anne-Marie C

Stayed with my family over the weekend Room was updated, but not that clean Our room was on the street and traffic noise was high making it difficult to sleep

Booked this hotel for the kids to enjoy the indoor pool, but it was broken and freezing during our entire stay Breakfast was good and Natasha was very helpful when checking in Likely will not start here again

Tahirah

Fantastic stay!! They offered old school customer service! We came here as a first stop after having to leave a filthy moldy hotel just outside of downtown After checking in, Barb (I think is her name) even gave our child a piece of candy each Final touches like that is what really warms the heart and makes you recommend a place to family and friends!The place was very clean! Breakfast was satisfactory!Totally walkable location to Market Square deeper DowntownThank you so much Barb for saving our family trip because it was almost ruined by another hotel!

3. Hilton Garden Inn Knoxville West/Cedar Bluff (3-star hotel)

About this hotel

Less than 4 miles from shopping at Turkey Creek, this modern hotel is under 12 miles from downtown Knoxville and its Convention Center.All rooms offer contemporary decor and custom-designed beds, plus flat-screen TVs with premium cable channels, free WiFi, microwaves and minifridges. Suites add whirlpool tubs.A cooked-to-order breakfast is available (fee), and there’s an American restaurant, a bar and 24/7 pantry. There is also a fitness center, pool and whirlpool. Additional amenities include meeting rooms, a business center, a courtyard patio, a wine and cigar terrace, plus free parking.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 12 min drive to Concord Park
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests mentioned lobbies 23 times
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Vernon Smith

We have stayed at this hotel several times when in Knoxville/UTStaff and service is always excellent, from phone contact to feeling welcomed you will find none betterBreakfast offers buffet and to order, always delicious

Highly recommendedOn note apart from the hotel, suggest not using Hilton’s reservations phone line The service has obviously been outsourced and not what use to be I ordered breakfast for my family included in our stay, was assured three times by the representative our breakfast was included It was not and the price was misrepresented as wellThe hotel, staff and management is super and a great placeHappy Trails

Linda Williams

Loved my stay!!! All the staff was amazing!!! Especially loved Sharen!!! Also the breakfast crew provided delightful service!!! Rooms were clean and accommodations were comfortable!The hallways are a little stuffy not sure if that is normal… but I absolutely loved my stay ❤️🌈✌🏼

4. Hilton Garden Inn Knoxville Papermill Drive (2-star hotel)

About this hotel

Less than a mile from I-40, this informal hotel among eateries and businesses is 2 miles from walking paths and ball fields at Lakeshore Park, and 9 km from the Knoxville Museum of Art.Warmly furnished rooms feature Wi-Fi and flat-screens, along with minifridges, microwaves and Keurig coffeemakers. Upgraded rooms add living areas with sofas. Room service is available.Amenities include an airy, colorful restaurant/bar, a contemporary lounge and a terrace, plus a gym and an indoor pool. There’s also a convenience store. Breakfast and parking are offered.

Things You Need to Know

  • Guests praised the beds
  • 6 min drive to Lakeshore Park
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

BcOneSeven

Exceptional from start to finish! Reasonable rates Clean New

Sufficient parking-and Diamond Parking! Room was great Clean Spacious Water was hot with lots of pressure in the shower Breakfast was good, and the food at the bar was great, as was the service Good choices of draft beers given limited space Shout out to Marie for always brightening the day!

Ebony King

If you are traveling through Knoxville and need a place to stay, stop here immediately!!! I don’t know if this Hilton Garden in was newly remodeled or what but the entire placed looked amazing The room we had was one of the most upgraded rooms we have stayed in thus far (and we have stayed at quite a bit over the years) The lighting in the bathroom (for those that wear makeup) was perfect

The room refrigerator was an upscale mini fridge and the bed reminded me almost of the heavenly bed at the Westin (Almost)The bar and restaurant service was good as well There were only two people working the night we stayed but the did a great job considering how busy it was Needless to say if we ever have to travel through Knoxville again, we definitely will stay here!

Ranger Derek

The staff here is fantastic! When my wife had a medical incident on the freeway she was able to pull into their parking lot and flag down a worker They went above and beyond to get her comfortable until the ambulance arrived Grateful for your quick help

When our families visit we will be putting them up in this hotel

5. Crowne Plaza Knoxville Downtown University, an IHG Hotel (3-star hotel)

About this hotel

Set in downtown Knoxville, this modern hotel is a 9-minute walk from the Bijou Theatre, a 10-minute walk from Knoxville Convention Center and a 15-minute walk from the University of Tennessee.The classic rooms feature desks, free Wi-Fi and flat-screen TVs. Some add pull-out sofas.Breakfast is available for a fee. Other amenities include a laid-back restaurant and a lobby bar/lounge, plus an indoor pool and a 24-hour gym. There’s also a business center and 7 meeting rooms.

Things You Need to Know

  • Guests liked the clean rooms and the beds
  • Walking distance to Emporium Center / Arts & Culture Alliance and Maple Hall
  • One of the few hotels in the area with room service
  • Guests liked the laid-back restaurant
  • Guests mentioned “seafood” 14 times
  • Guests liked the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Michael Hazard

Really enjoyed staying here! Came with a friend overnight from Chicago We wanted to see what Downtown Knoxville had to offer We weren’t disappointed! The hotel itself was very nice, and our room had a GREAT view

Everything was clean and well maintained and the staff was friendly! There is an upstairs restaurant and lounge area and breakfast is available for an extra but nominal fee There’s also a bar in the lobby The pool looked beautiful although we didn’t have a chance to actually visit it Be prepared there is a $10 per night parking fee to park on property The hotel has a very quick walking access to downtown Knoxville bars, stores, restaurants and sights If walking isn’t your thing there are plenty of rentable motorized scooters all around The ONLY downside and the only reason I gave 4 stars: I found was as night falls the homeless population becomes quite active and they are not shy to approach you and I even saw one walk into the hotel only to be asked to leave Beware and use caution as quite a few appear unstable or intoxicated Overall I was not harmed or bothered in any negative way by this, it’s just more of a downside to have it right outside such a nice hotel and would just encourage caution for your safety I would stay here again

Francesca Fay

Beautiful, elegant & clean! A gem in Knoxville The entire staff was welcoming & kind The room was pristine and comfortable

Check in/out was a breeze, parking garage was super convenient Would highly recommend eating in house, dinner & drinks were so delicious, breakfast buffet was exceptional The kitchen staff was phenomenal! Top to bottom an amazing stay, thank you!

Journey A.

I have stayed at this location a handful of times due to work, along with a couple of other hotels in the downtown Knoxville area, and this is by far my favorite The staff here is wonderful, with top notch customer service It’s apparent that they take pride in their work, and I feel that shows throughout your stay at the hotel

I am always confident that the room will be clean, which has not been as true for other hotels in the downtown area with similar rates All in all, 12/10 for customer service and cleanliness Special shout-out to Torrey, as well as the restaurant manager (whose name I did not catch, unfortunately) for their courteous demeanor and going the extra mile!

6. Courtyard by Marriott Knoxville Downtown (3-star hotel)

About this hotel

Off Route 158, this modern hotel in historic Downtown Knoxville is a 2-minute walk from the 19th-century Tennessee Theatre, and a 5-minute walk from shops and restaurants around Market Square.The relaxed rooms with decorative accent walls feature free Wi-Fi, flat-screen TVs and minifridges, as well as tea and coffeemakers. Upgraded rooms and suites add sofabeds.Amenities include a down-to-earth restaurant and a 24-hour fitness center, plus a BBQ area and meeting/event space. Breakfast and parking are available (fee).

Things You Need to Know

  • Guests praised the clean rooms
  • Walking distance to the William Blount Mansion and Charles Krutch Park
  • Guests liked the service
  • The fitness center has weight machines
  • Guests liked the bar

Feedback From Real Customers

Laura Michalski

The hotel is clean and well cared for The staff are very professional Chris, a bar tender was very fun and helpful

The hotel is within walking distance of anything you’d want to do in the downtown area There is a rooftop seating area with a fire pit The only downside is if you miss the specific times of breakfast and dinner, there are no other options for coffee or a quick bite to eat in the hotel

Adam Taylor

I stayed here for a weekend back in July utilizing points from traveling over 200+ days a year for my job I went into my room to find one of the windows completely busted out and covered in cardboard and black bags I reported it to the staff and they acted like they had no idea about it when clearly somebody on their maintenance team was correcting an issue

They didn’t offer me a different room, they didn’t even come up to the room to see what I was talking about (since they had no idea about it) All they said was they would write it down After checking out I contacted the manager and she even acted as if there wasn’t even a note about the stay/ room She said she would reimburse me my points and I should see them back on my account the next day This was over 3 weeks ago and still no reimbursed points If you are in Knoxville and specifically the downtown area there are much better hotels in the area

Jason Green

Cigarette butts all over the ground in the front The bed on the room is facing the window, instead of being on the biggest wall, which is very awkward The shower has very little pressure, the water barely got up to a full stream but mostly just drips out of the shower head

The TV remote is terrible There’s no pool Will not stay here again There’s slightly better places for the same price

7. Holiday Inn Knoxville West- Cedar Bluff Rd, an IHG Hotel (3-star hotel)

About this hotel

Set amid office parks and shopping malls just off I-40/75, this suburban hotel is 1 mile from Parkwest Medical Center, 10 miles from the University of Tennessee and 11 miles from downtown.Standard rooms have minifridges, microwaves, desks, cable TV, in-room movies and free WiFi. Suites add pull-out sofas and kids 19 and under stay free with an adult.A cafe serves 3 meals a day (kids 12 and under eat free) and a cocktail lounge has live entertainment. Recreation includes an indoor/outdoor pool and a fitness center. There’s also ample meeting space and a business center, plus free parking and local shuttle service.

Things You Need to Know

  • Guests liked the large rooms
  • 12 min drive to Concord Park
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “Basketball court” 19 times
  • Guests liked the fitness center, which has elliptical machines
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

hunggbigg

I had an excellent stay; I was here for 2 weeks for business and really enjoyed my time here My room was very clean and spacious, I had a king size bed that was comfortable Check-in was a breeze

Gibby’s restaurant and bar was nice, the food was good Amenities and stores are located not too far away, plenty of restaurants within a 10-minute drive and walking distance as well Highly recommended

Kim High

Everyone was so nice! My daughter and I visited a Knoxville for her to attend a volleyball camp at UT I wanted a hotel with a nice gym and a nice outdoor pool I found the best place! For just a little higher rate, breakfast was included and definitely worth it

I also asked for a later checkout (because my daughter didn’t get out of camp until 2:45) and they extended my checkout time to 1:00 I have no complaints I don’t think I could’ve found anything better for what I wanted (affordable, comfortable, friendly, gym, and pool) We will stay here again when visiting Knoxville (my daughter will probably attend UT, so that could be quite often)

Elyse Moore

I definitely did not enjoy my stay The pool was very nice but not as deep as it says Normally, I could never stand in 5 feet deep water because of my height

I’m definitely not complaining about that though Our room was very cramped and not great quality Our couch had a rip in it and the bathroom stunk My biggest problem was the breakfast I have never gone to a Holiday Inn that doesn’t have free breakfast We came with many people and to get access to the buffet is $12 dollars a plate Once again, I have never in my life been to a Holiday inn without free breakfast We have multiple people staying together and have driven a long way All the gas prices and stops have added up and all the other hotel stays It’s really not acceptable to add $48 more I think that is extremely stupid, spending lots of money on a small hotel room and not getting free breakfast There is also a huge space right by the pool and I definitely think that maybe some more rooms could fit in there Just to clarify these are all my opinions and I don’t know if this hotel if planning on fixing these things It would be nice to know beforehand though

8. SpringHill Suites by Marriott Knoxville at Turkey Creek (2-star hotel)

About this hotel

Less than a mile from Interstate 40/75, this casual all-suite hotel is 3 miles from the Farragut Folklife Museum and 18 miles from the Knoxville Zoo.Straightforward suites offer free Wi-Fi, flat-screens and desks, plus living areas with sofabeds. All feature coffeemakers, minifridges and microwaves.A breakfast buffet and parking are complimentary. Other amenities include a heated indoor pool and a terrace with sitting areas, as well as an exercise room and a coin-operated laundry. There’s also a business center and meeting space.

Things You Need to Know

  • 7 min drive to Founder’s Park at Campbell Station
  • Guests praised the friendly service
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the beds
  • Some guests disliked the bathrooms
  • Guests praised the restaurant
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Mickey Turner

Our service and experience was really GREAT! Check-in went smooth Our room was really nice and clean Now the bathroom had a little hair on the floor but the OVERALL experience and staff made it all up!! We are DEFINITELY coming back and will be staying at these out of town!! OH AND THE LOCATION WAS THE BOMB! NICE AREA! Texas Roadhouse is directly behind the hotel in walking distance! Its so much in the area and in walking distance!!! The malls are close

A LOT IS CLOSE!! I WAS REALLY HAPPY WITH THIS HOTEL 10/10🤗

Pamela Pike

The guys at the counter when I checked in were super nice and funny The guy when I checked out was not very friendly Overall the stay was good but the bathroom could have used a good cleaning

Also, the morning I was supposed to check out, the cleaning crew knocked on my door while I was still getting ready to leave I would recommend that they have a schedule to follow to see who has checked out and who has not I would stay there again but I would recommend some additional training for the staff

Melanie Dillon

I stayed in room 220 for 1 night (double bed suite with a sofa bed) The room was very dirty I took pics of everything

There was mildew in the tub/shower combo, peeling wallpaper from the humidity problem, the furniture was decrepit, there were hairs on the mattress cover located under the sheet The second floor hallway has 2 portable heat pumps with exposed duct work going into the ceiling, the hallway must have been 85+ degrees I called the front desk around 10pm to at least get new sheets because the bedding looked unwashed/wrinkled When we were changing the bedding we found all the hair I went downstairs and asked for another room We were moved around 11pm to a room that was at least acceptable Upon check out the manager said he’d clean the room himself, I showed him all the pics Long story short I received about 15%comp off my original room that was over $300 for one night Stay at your own risk Definitely not a Marriott experience

9. Hampton Inn & Suites-Knoxville/North I-75 (3-star hotel)

About this hotel

Minutes from the University of Tennessee and the Knoxville Convention Center, this straightforward hotel is 10 miles from the Knoxville Zoo.Casual rooms, decorated in neutral shades, have free Wi-Fi, flat-screen TVs, desks, and coffeemakers. Some add minifridges and microwaves. suites add living rooms with pull-out beds and wet bars.In addition to free parking and hot breakfast (or breakfast bags to go), amenities include an indoor pool, a fitness room and coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • The rooms have TVs
  • 9 min drive to the Knoxville Museum of Art
  • Guests praised the friendly service
  • Guests mentioned lobbies 19 times
  • Guests mentioned “waffles” 10 times
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Ms Mister

It was a great stay Nathan at the front counter was wonderful knowledgeable, polite, and he looked at my Hilton rewards number and wrote it down so I had a copy of it! The beds were soft and comfortable

The shower was hot and the water pressure was great The breakfast was perfect for the road ahead The lady in breakfast area was also very nice and warmed up my muffins She also gave me a bag for my OJ and bagel for the road

Melissa DePriest

We chose this hotel for our stay because it was pet friendly, close to where we needed to go, in our budget and had great reviews We were not disappointed! The hotel was very clean and the free breakfast was very good The staff was very friendly and enjoyed playing with our two Corgis and of course they loved the attention

We appreciated the fenced in area in the back for the dogs to run around and use the bathroom 10 out of 10 will stay here again!

Nehha Bhanot

We made last minute reservation to this hotel and had doubts BUT we were very pleasantly surprised by the cleanliness, friendly staff, big and clean rooms The hotel is surrounded by amazing restaurants and has ample parking

We will surely be staying here again and yes the breakfast ( which is free) is delicious and fresh! Loved the hotel!

10. Graduate Knoxville (4-star hotel)

  • Address: 1706 Cumberland Ave, Knoxville, TN 37916
  • Phone: (865) 437-5500
  • Ratings: 4.0 (620 reviews) Very good
  • Website : Graduate Knoxville
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Trendy hotel featuring polished rooms with vintage decor, plus a cafe & a restaurant/bar.

About this hotel

Off The Strip, a lively street lined with eateries, this hip hotel is a 2-minute walk from the University of Tennessee, 10 minutes on foot from Neyland Stadium and 2 miles from Interstate 40.Featuring eclectic vintage furnishings, the polished, homey rooms provide flat-screen TVs and Wi-Fi, in addition to minifridges and safes. Suites add separate living rooms and sofabeds.There’s a trendy restaurant/bar and a cafe. Breakfast is available.

Things You Need to Know

  • Guests praised the beds
  • Some guests disliked the bathrooms and the showers
  • Walking distance to the McClung Museum of Natural History and Culture and the Three Rivers Rambler
  • Guests liked the architecture and the lobby
  • Some guests disliked the breakfast

Feedback From Real Customers

Rachael Scott

When it comes to the name and reputation of The Graduate, I would expect more for what it’s worth They don’t tell you at booking it’s $28 (a DAY) for required valet parking, unless you park a block and a half down the street Plus add on the additional tip for the valet guy each time they fetch your car

The room is super small Bathroom door slides shut and locks with a peg, and good luck getting blinded at night in the bathroom there’s no nightlightIt’s $5 for a bottle of water in your room The TV only gets twenty channels There’s no vending machines in the hotel, and no room service The room doesn’t even have info about the hotelFor a small mixed drink, like a Jack and Coke at the Saloon, it’s $11 The bar in the hotel isn’t even open except for an expensive breakfast, while the Saloon doesn’t open until 5pmHighly disappointed with The Graduate

Jennifer Kerhoulas

The location is in the middle of town within walking distance to a lot of businesses After we checked in and went to our room, I discovered a problem with our room I went to get help from a housekeeper who was down the hall

Rachel was amazing! She went and got management and they both took care of the problem promptly and was very apologetic Great service! The room was spacious and the bed was comfortable! Would recommend!

Julie Junge

The hotel is nice, very eccentric Not really any big complaints about the room other than there is no coffee maker and the water pressure is pretty bad But to share our experience at the Saloon 16 bar

we went earlier in the day, all was great Service was impeccable Went back tonight after the Brooks and Dunn concert for a nightcap The waitress was the worse we have ever encountered I told her what I would like, she said I don’t think we have that I say you did this afternoon My husband then asks for a scotch She has this attitude like I don’t know what we have and if you want to know you need to go ask the bartender yourself I then said if you don’t have my first choice, bring me this Then u was told the same thing he was My husband walked up to the bar to look, couldn’t get any attention from anyone around the bar We then proceed to walk out

11. Hyatt Place Knoxville / Downtown (3-star hotel)

About this hotel

Offering views of the Great Smoky Mountains, this modern hotel on a buzzy downtown street is adjacent to the Tennessee Theater, an 8-minute walk from the Sunsphere observation tower and 1 mile from Interstate 40.The bright rooms come with free Wi-Fi and flat-screen TVs, along with microwaves, minifridges and coffeemakers. All have sofabeds. Suites add separate living rooms. Upgraded rooms feature mountain views.Amenities include a chic cafe/bar, a 24-hour diner/deli and a Starbucks coffee shop with a terrace, along with gym. There are also event spaces and a rooftop terrace with mountain views.

Things You Need to Know

  • Guests praised the large, clean rooms and liked the beds
  • Walking distance to Maple Hall and Charles Krutch Park
  • Guests praised the service
  • Guests praised the restaurant
  • Guests praised the terrace and the lobby
  • Guests liked the mountain views
  • The fitness center has weight machines
  • Guests praised the nightlife

Feedback From Real Customers

Shawn Miller

The only reason for 4 stars is there was mold in the shower and pay to park However, they did make it right with the shower issue Hotel was great, rooms were spacious, food and amenities were great as well

The roof top bar was also nice A little pricey, but nice The views are exceptional Service was well above average Walking distance to great eats and drinks I recommend Myrtles

Michael Potter

Highly recommend this hotel Clean rooms, friendly staff, prompt valet service, and the best part is their breakfast Extremely high quality breakfast

The bed was very comfortable and the couch is comfortable enough to sleep on (didn’t even bother pulling out the sleeper sofa)The location is convenient to access campus, market square, and historic old town If you didn’t want to pay valet, it’s close to state street garage

Brian Correll

The location of this hotel is fantastic Right in the center of basically all you’d want to do Short walk to market square, movie theater next door, bars and restaurants all around – it’s a great place for easy access to the best of Knox

I stay here for work (conveniently located only about a block away) The rooms are clean, access to a restaurant and bar on-site, and the staff are very friendly Valet parking is easy and they are rather quick with getting your vehicle when asked Overall great experiences

12. THE TENNESSEAN Hotel (4-star hotel)

  • Address: 531 Henley St, Knoxville, TN 37902
  • Phone: (865) 232-1800
  • Ratings: 4.6 (468 reviews) Excellent
  • Website : THE TENNESSEAN Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Understated rooms & suites in a polished property with an old-world bar/restaurant & an indoor pool.

About this hotel

In a building dating from the 1982 World’s Fair, this polished, modern hotel is a 7-minute walk from restaurants and shops in Market Square, 1 mile from Interstate 40 and 37 miles from Great Smoky Mountains National Park.The unfussy rooms provide flat-screen TVs and free Wi-Fi, in addition to coffeemakers, minifridges and pillow-top mattresses. Some offer city views. Suites add sofabeds; 1-bedroom suites have separate living rooms. An upgraded suite features a fireplace, a piano and butler service. Room service is available 24 hours.There’s an elegant restaurant/bar with an old-world vibe, plus an indoor pool and a gym.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • Walking distance to World’s Fair Park and the Knoxville Museum of Art
  • One of the few hotels in the area with room service
  • Guests praised the elegant restaurant
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

Kevin O’Meara

This is the best hotel I have stayed in in many years Yes, the rooms are awesome and the shower is amazing but the real secret is the people They are amazing

They are always smiling, they never say no, they make you feel at home I cannot say enough about it Not ONCE did they blame COVID for anything They just got the job done!! My hats off to the employees who made the stay amazing and to the leadership who have obviously figured out how to instill the desire to create a world class Customer experience in every associate

Samantha McCloud

I’ll list the good things first: room was clean, valets were polite and front desk people were polite Now for the bad: the older man we were greeted by was polite, but seemed very snooty and stuck up Just because you’re in a black suit doesn’t mean you have to act as though you’re better than everyone else

He asked for a card for incidentals but failed to mention there would be a 100 dollar hold until after I had given him the card If I had known about the hold I would have just given a credit card instead of a debit card When we got to the room I immediately noticed that the side table was damaged, the reading light didn’t work on one side of the bed, there were various dings on the closet doors and all around the room and worst of all the TV wasn’t working I asked for a new remote which never showed up even though they insisted one had been left so we had to let an “engineer” into our room to reset the TV due to a power outage earlier that day I would have preferred that was done before we checked in We also found black mold on the shower head This did not feel like a 4 star hotel, in fact I’ve had stays that were just as pleasant for half the price The view was also not great at all The bed was a little hard and the room was hot the entire time we were there despite turning the thermostat down as low as it would go I didn’t complain about any of these things because it was only a one night stay, but people deserve to know what they’re actually getting Yes the hotel is nice with some “luxury” finishes but it is poorly done and apparently poorly maintained

Chase

Great Hotel and staff We were highly impressed with all services inside the Hotel Ed, the concierge, was excellent

He was very professional and had great recommendations The food was terrific, both breakfast and dinner The room was very clean, and they stayed on top of cleaning the room We only left for a few hours, and the room had been cleaned again The only thing that was disappointing was the valet parking Pulled into the valet parking opened the door; thennothing I had to ask them if they would take the car, then they didn’t even offer to help with the bags The next day I asked for the car; it was 37 degrees out, pulled it up, and had the a/c on Now I know people have bad days, and maybe this was one of those, so needless to say, we will be back and continue to recommend this hotel

13. Fairfield Inn & Suites by Marriott Knoxville Northwest (2-star hotel)

About this hotel

In a commercial area off I-75, this relaxed hotel is 5 miles from World’s Fair Park and 9 miles from Zoo Knoxville.The understated rooms provide cable TV, plus Wi-Fi, minifridges and microwaves. Suites feature sitting areas and sofabeds.Continental breakfast is served in a laid-back dining room. Other amenities include a seasonal outdoor pool and a gym. Parking is available.

Things You Need to Know

  • The rooms have microwaves and coffee makers
  • 8 min drive to the Knoxville Museum of Art
  • The fitness center has elliptical machines and treadmills

Feedback From Real Customers

Kallen Kaiser

Honestly no complaints We just stayed for a quick night while passing through the area At check-in at 9:30 pm, the front desk attendant actually asked me if I had a room preference and if I would like to be near or away from the elevator

I thought that was great service! As others have mentioned, the hotel is new so it is very very clean Breakfast area was spaced out well with a mix of tables and booths and the ladies were working hard to restock food as it got low Both hot and cold options We really enjoyed our stay here

BRANDON-ARISTIDÉS Diaz

To be honest it was refreshing that the front desk agent not only double checked why my key card wasn’t working upon entrance, but too k the time to show patience with my matter, that of which was honestly a matter of discretion and as I type, has done more than enough to make my situation a little more convenient regarding the status of the lobby , and his role as representative of the establishmentI hope most hotels rationally handle similar occourances with a almost suspicious, yet refreshing amount of security and hospitality mixedThank you, sir

Brianne Evans

Stayed here for business When the toilet stopped working in my room the front desk associate, Tim Lamb, went out of his way to bring me new room keys ASAP and move me to a nearby roomGreat breakfast and very clean and well decorated lobby

14. Embassy Suites by Hilton Knoxville Downtown (4-star hotel)

About this hotel

Surrounded by shops and eateries, this modern all-suite hotel in Downtown is 9 minutes on foot from the iconic Sunsphere tower. It’s a mile from Interstate 40.Warmly furnished studios feature kitchenettes, and living areas with pull-out sofas, as well as Wi-Fi and flat-screen TVs; some have fitness equipment and weights. The 1-bedroom suites have separate living rooms.Regular evening socials include complimentary snacks and drinks. Amenities include a coffee shop and a casual restaurant/bar, as well as a fitness room, and a rooftop lounge and pool. There’s also a furnished patio with a fire pit, and a game room offering virtual sports.

Things You Need to Know

  • Guests liked the large rooms, which have minibars
  • Walking distance to Maple Hall and Emporium Center / Arts & Culture Alliance
  • Some guests complained about the bathrooms
  • One of the few hotels in the area with room service
  • Guests praised the casual restaurant
  • Guests mentioned bars 83 times
  • Guests liked the nightlife
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Mark O’Connell-Carbonell

Overall one of the nicer places in Knoxville Located in a good area within walking distance to all the attractions of downtown Lobby is nice, but certain employees were rude

Was downstairs and lady demanded that I show her my room key While I was looking for it I explained to her what room number and last name, she continued to rudely demand to see the room key It was a little awkward being that there were other people there but she continued to watch over my party the entire time Housekeeping staff was all really nice The rooftop bar is set up nice and the happy hour from 5-7 was a good deal for the price per night The breakfast in the morning was possibly the worst system I’ve ever seen It’s almost like a school lunch line, with a nasty red haired lady screaming at everyone as soon as you enter the breakfast area (which doesn’t have enough seating so you’ll be forced to take your food to go even though there’s an entire balcony section closed off) Without failure every time we went to get breakfast this woman would be yelling either at my party or another party Was disappointing to wake up to Overall rooms were clean and beautiful hotel just some of the staff def need customer service training

Amber Bush

The best part of this hotel is the catering and events staff We were hosting my sister’s wedding and the gentlemen who oversaw the catering as well as his team were absolutely amazing They were also the same team that was serving breakfast the next morning

They were INCREDIBLY helpful and accommodating They made up for the check-in experience that we had I cannot speak more highly of the catering and events staffI will say the elevators were the worst part of my stay Several of them did not work so the wait to take an elevator was extremely long We often took the stairs since we were on the 4th floorThe view from the rooftop lounge was beautiful and was perfect for outdoor photos Breakfast was great (also because of the food service /wait staff) and so was the happy hour optionWe had a king suite and it was spacious but we did find some leftover snacks & receipts from the previous guest in the drawers I would definitely stay here again if given the opportunity

Tiffanie Reed

I travel a ton with our gymnastics team and I am in charge of booking rooms for our staff This was the best embassy suites we have ever stayed in! Totally top ratings across the board Breakfast staff was so welcoming and went over and beyond to accommodate our needs

So clean! Very NEW hotel You will definitely get a good nights sleep in those comfy beds too I’m sure I can speak of 100 more things, but definitely the way to go in Knoxville, Tn Thanks staff for an awesome experience

15. Aloft Knoxville West

  • Address: 364 Lovell Rd, Knoxville, TN 37934
  • Phone: (865) 392-6800
  • Ratings: 4.0 (187 reviews) Very good
  • Website : Aloft Knoxville West
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Streamlined rooms in a contemporary hotel featuring an outdoor pool & a lively bar, plus breakfast.

About this hotel

Set across the street from Turkey Creek park, this contemporary hotel off Interstate 75/Interstate 40 is a 3-minute walk from fast food restaurants and 15 miles from the Women’s Basketball Hall of Fame.Sleek rooms have Wi-Fi, flat-screen TVs and sitting areas, plus minifridges, and tea and coffeemakers.Amenities include a lively bar, an outdoor pool and a fitness room, as well as a patio, a fire pit, and a lounge with a pool table. Breakfast and parking are available.

Things You Need to Know

  • 5 min drive to Sir Goony’s Family Fun Center
  • Guests mentioned the service is friendly
  • Some guests complained about the bathrooms
  • Guests praised the architecture
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

Erica

My family and I stayed at this hotel for fours days and enjoyed our stay The pictures look just like the room The room was clean and the staff was friendly

Check in and out was easy I enjoyed the bar and lounge area The beds were comfortable The location is great but near the interstate so if you are a light sleeper the noise will probably get to you It wasn’t a problem for me nor my family though I would stay at this hotel again and I recommend it

Stephanie Jones

The hotel wasn’t what we expected When we arrived the lot was full of police Check in was a hassle

We booked online with a credit card we didn’t travel with and had to change the card when we arrived (frustrating) We have stayed at many Marriott locations and have never had an issue with not having the card with us The room looked pretty modern and cool but definitely already needs some light updates; for example, the bathroom floors and shower floor is stained and looks filthy (although it was clean) The mirrors were all smudged from whatever quick cleaning job or product was used Many dead bugs visible in the light fixtures Tonya, the manager was very friendly and offered us a 1000 card to use for snacks due to the card issue; we declined – wasn’t her fault Overall, wouldn’t stay here again Staff was excellent; hotel wasn’t There was a foul smell on the second floor

Bri Trieste

I have mixed feelings about how my stay went although I will not be staying here again Let me start by explaining why I will not stay here again This hotel for me personally is not modern

It is just not my style perhaps The shower was terrible, worse shower I have ever had The shower looked dirty just from buildup where housekeeping doesn’t properly clean, the water pressure was almost non existent, and so was the amount of water coming from the shower head, also unable to turn the hot water up over a certain point so to me the shower was warm at best You could clearly tell that housekeeping does not do a good job and do not care you could clearly tell they just came in to change out what needed to be changed and didn’t bother wiping anything down as there was dust everywhere There were smudges on the mirrors and the shower door The sink had not been cleaned as there was dirt on the faucet There were marks all over the door and the walls, the carpet did not look like it had been vacuumed Also the front desk and lobby area appear nice and clean but were not at a closer look, dust was all over the desk almost as they do not wipe it down frequently I will say that the female bartender (So sorry forgot her name) was very attentive and friendly, as for the rest of the staff as in front desk staff they were very unprofessional and had an underlining passive aggressive demeanor about them I needed to print something while staying here and was not able to due to the hotel not having printer paper in the guest printer, upon going to desk to ask for it the woman at the desk informed me that the hotel was out of printer paper all together and that not even they had it in their printers I have worked at IHG and Hilton properties before as front desk and I can without a doubt tell and say that this hotel staff is not professional in any shape or form and need not only staff members that care but also staff members that communicate with one another I can not begin to even go over all the errors I encountered and witnessed while staying hereHighlights: The coffee was great, the female bar tender was great (she was only bartender there during my stay, so not sure if there were any others but did not interact with them) and the bed was comfortable

16. Marriott Knoxville Downtown (4-star hotel)

About this hotel

In a sleek building across the street from Knoxville Convention Center, this sophisticated hotel is half a mile from Highway 11. It’s 6 minutes’ walk from both the Knoxville Museum of Art and World’s Fair Park.Featuring floor-to-ceiling windows, the snug rooms provide Wi-Fi, smart TVs, minifridges and coffeemakers. Some have city views, sofabeds and/or interconnecting bedrooms. Upgraded rooms add access to a private lounge. Room service is available.There’s a restaurant, an airy lounge, a game room and a 24-hour gym. Other amenities consist of valet parking, breakfast and a local area shuttle. Event space includes ballrooms.

Things You Need to Know

  • Walking distance to the Sunsphere and the Knoxville Museum of Art
  • Guests praised the service
  • The hotel has a game room
  • Guests praised the airy bar

Feedback From Real Customers

Rich Buchanan

It’s an easy place to stay in a downtown setting with the beautiful Market Square within walking distance The hotel is well kept The rooms are nice

The staff is friendly The valet parking is expensive, with no options; but the valet service works well The M Club is great The fancy espresso machine is awesome For those who favor options like granola, a greater selection of fruits, nuts, honey and low sugar cereal options would raise the quality a notch When we asked Amanda about that she went to the kitchen and searched for bananas and raisins Her effort to ensure our satisfaction was typical of what I have come to expect from a Marriott property

Grace Gamble

Overall, I really enjoyed our stay here! The rooms are extremely reasonable for the quality The lobby is beautiful and makes you feel like you’re in an even more upscale space The rooms were clean, quiet and very comfortable with a nice view of downtown

While the food was prepared nicely at Maker’s, I thought that it could have been more flavorful Same with the drinks That being said, I overall enjoyed my stay!

Lynne Chamblee

The staff is awesome The guys in the concierge were very accommodating and shuttled us to several different locationsAmanda in the concierge lounge area was polite and accommodating

The things that would improve in that area would be turkey bacon and sausage for those of us that have dietary restrictions Some sort of potato would be nice Some croissants and muffins would also help upgrade their breakfast offeringsThis hotel is in a convenient location but it gets loud So, they have ear plugs in the roomOverall we had a good experience here and will stay again

17. The Oliver Hotel Knoxville, by Oliver (3-star hotel)

About this hotel

Set in a restored 1876 property overlooking Market Square, this sophisticated boutique hotel is 5 minutes’ walk from the Knoxville Convention Center.The elegant rooms feature handcrafted furniture, local artwork, flat-screen TVs, free Wi-Fi, minifridges, and organic coffee and teas. Suites offering separate sitting rooms with pull-out sofas are also available.An on-site restaurant with open terrace seating serves innovative Southern cuisine and craft cocktails. There’s also a Prohibition-themed bar.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Guests praised the bathrooms
  • Walking distance to Charles Krutch Park and Maple Hall
  • Guests praised the service, which has a concierge
  • Guests mentioned “speakeasies” 44 times
  • Guests praised the breakfast
  • The hotel has a boutique store
  • Guests praised the bar

Feedback From Real Customers

Sabrina Simmons

We got there pretty late and the guy at the front desk was absolutely amazing and kind I think his name was Simon, he was younger dark features He absolutely made our stay at this place! Went above and beyond to make sure we had everything we needed and he alone would be enough of a reason to give them our business again

Room was super cute, bed was very comfortable I even took a picture of the throw blanket tag on our bed and ordered one after we left! Loved the style, vibe and the absolutely amazing employee we had the pleasure of dealing with

ctyler009

Location is amazing and the staff are absolutely fantastic I met AJ and Chris, both went above and beyond I arrived early for an event we were having that required we blocked off parking along two streets

AJ had everything setup before I even arrived even though I was many hours early When our group arrived, spread out over couple hours, he was out there for every person making sure they had a parking permit and knew exactly where to go, making my life so easy The staff seem to have a great relationship with all the locals and everyone I met around the area were incredibly friendly and helpfulRooms were great, very clean, cool binders and books showing the history and fun things to do in the areaThis is definitely the spot to stay in Knoxville!

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