5 star hotels in Lakeland, TN

1. Marriott Memphis East (3-star hotel)

  • Address: 5795 Poplar Ave, Memphis, TN 38119
  • Phone: (901) 682-0080
  • Ratings: 4.1 (970 reviews) Very good
  • Website : Marriott Memphis East
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel with a grill restaurant, plus an indoor pool, a hot tub & a fitness center.

About this hotel

A 3.4-mile drive from Memphis Botanic Garden, this stylish, modern hotel is also 10.7 miles from Memphis Zoo.The bright, colorful rooms have flat-screen TVs with premium cable channels, desks with ergonomic chairs, minifridges and coffeemakers. WiFi is available (fee). Upgraded rooms have access to a concierge lounge offering free continental breakfast and evening appetizers. Suites add kitchenettes.The property has a relaxed grill restaurant and a bar, as well as an indoor pool and a hot tub. Other amenities include an airport shuttle, a spa and a fitness center, plus laundry facilities. There are also 6 meeting rooms and a business center.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 4 min drive to Crystal Shrine Grotto
  • Guests praised the service
  • Guests mentioned lobbies 24 times
  • The fitness center has weight machines and elliptical machines
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool
  • Guests praised the bar

Feedback From Real Customers

Isabel Bravo

Lovely hotel, good breakfast, nice lobby, quality of rooms and service was great The hotel gym is also very nice, on the fourth floor with treadmills facing the windows so you have a cool viewThe only issue was the pool 🥹 My family and I were really looking forward to swimming so we called many hotels to confirm if their pool was open

Via phone they confirmed the pool was open So we booked with them Upon arrival, we asked again they said yes When we went to the pool, they had these signs posted, front desk had no idea about them when we brought it to their attention, and then urged us to not swim until they confirmed it was okay to swim (better safe than sorry, i understand) They promised to get back to us with answers and they didn’t We asked another staff member and the interaction of not knowing anything about it repeated I am happy they preferred to be safe, but the miscommunication was frustrating I appreciate the staff being nice as possible throughout

donted60

First time staying and we were very satisfied Upon arrival the staff was very courteous and cordial For some reason I was booked for 3 rooms instead of one( an Expedia mistake) but it was quickly cleared up

Thankfully I was only billed for one room The rooms must have been remodeled because they were better than the pics and the bathroom was 👍🏿👍🏿 The next morning I got a chance to go to the gym and that was a good experience also hand sanitizer and complimentary water was available and that was a plus All in all this was a good stay and will definitely be on my list of hotels to stay in when in Memphis

Paul Baltz

Stayed here the weekend with my family, for a soccer tournament The front desk was very friendly and helpful I also appreciated the tireless staff during the busy breakfast rush

They worked non-stop to keep the food supply coming The room was clean and comfy It had a fridge but no microwave (had to go to the lobby for that) Parking lot patrolled at night by security vehicle Only dislike is the location–it’s squeezed in between a couple busy stretches of road Blink and you will miss the entrance or accidentally turn into the adjacent property

2. Hyatt Place Memphis/Wolfchase Galleria (3-star hotel)

About this hotel

Off Interstate 40, this contemporary hotel adjacent to Wolfchase Galleria Mall is 11 miles from the Memphis Botanic Garden and 13 miles from the Lichterman Nature Center.Relaxed rooms come with free Wi-Fi, 42-inch flat-screen TVs and pull-out sofas, as well as coffeemakers and minifridges.Amenities include a seasonal outdoor pool and a fitness center, as well as a cafe/bar, 24/7 dining and a convenience store. There’s also a business center and meeting space. Parking is free.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 8 min drive to Bellevue Baptist Church
  • Guests praised the friendly, professional service
  • Guests mentioned “shopping malls” 15 times
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kara Bailey

I’ll start by saying the front desk attendants were super friendly In all other aspects I don’t know how this hotel has such a high rating All of the fixtures looked like they hadn’t been wiped down in months

There was hair in the shower and sink when we arrived It just felt dirty Breakfast was a big disappointment There was some fruit, milk, juice, cereal, oatmeal, bagels, and toast, nothing filling I expected a lot more from the other reviews and the price

Caesar Alarcon

I checked in about 1:30 PM I never ask for a early check in The Hyatt I ask for a early check in Waco, Texas

They had no rooms available When we arrived in Memphis the hotel clerk wanted to charge me for a early check in I refusedI didn’t ask for this early check in Anyway your car is not safe in the parking lot The room was good The air conditioner work good The room has a sofa There also a refigerator in the room The shower was good

Tashala Williams

Upon arrival, we were greeted by Nikita I requested a double if it was available and my request was honored Everyone was nice and prompt with any requests

We were there with a semi large group and a another large group was also there My only complaint was there was only one elevator in operation and the hotel was jammed pack Otherwise I will be staying again Sonya was also really sweet when checking out

3. Hampton Inn & Suites Memphis-Wolfchase Galleria (3-star hotel)

About this hotel

This suburban hotel is 2.2 miles from the Colonial Country Club, 8 miles from Shelby Farms nature conservancy and 20.6 miles from downtown Memphis.The unfussy rooms, decorated in modern color schemes with warm woods, have free Wi-Fi, flat-screen TVs with HD channels, full work desks (plus ergonomic lap desks) and coffeemakers (some also have pull-out sofas); suites add kitchens and living space.In addition to a free breakfast buffet (or breakfast bags to go), amenities include an outdoor pool and picnic patio, a fitness center and complimentary parking.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • Guests praised the beds
  • 9 min drive to Davies Manor
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Lauren White

Location was perfect Close to the highway and lots of restaurant options for dinner Room was clean and the space was good for a one night stay as we drive across the country

I found the service to be frustrating For a hotel that says it’s pet friendly I found they were barely pet tolerant We got in late and needed to feed our kids so we dropped the pets and then went to dinner We weren’t gone for more then 10 minutes and I received a phone call telling me my dog was barking I told the lady we had just left and sat down to have dinner, there was no offer to call us back if she continued to bark, no offer to let us know if she was being super loud, no consideration for the fact that she had just been left in the room and might need a few minutes to get used to the new environment I don’t find that very pet friendlyIn addition to having to pay an extra fee to be able to stream entertainment on the “free WiFi”, made for a stressful evening after a long day of driving instead of a restful night

Wenda O’Neill

Rooms were nice, they seemed clean even though we found a broken toothpick on the bed (Weird right?) the handicap accessible room did not have a walk in shower, it has a tub with a rail The hallway smelled like someone was smoking in their room even though it was a smoke free

Having said that our rooms smelled great Conveniently located near lots of shops and pet friendly(but there is a fee)

Sophia Holloway

After searching for the best rated hotel in this area, I decided to Stay here for the first time The rooms are not as clean as I expected it to be The rooms need a bit of an upgrade

I’ve been here 2 nights so far While watching TV, a roach was climbing up the wall I took a picture for proof I called the front desk I was offered a room switch but what’s the point when roaches are climbing up the wallsI’m extremely disappointed This is unacceptable 😤

4. DoubleTree by Hilton Hotel Memphis (3-star hotel)

About this hotel

This traditional hotel in suburban east Memphis is 0.4 miles from Highway 72 and a 14-minute drive from Memphis Airport.All rooms offer classic decor and custom-designed beds, plus flat-screen TVs and free WiFi. Executive rooms provide Executive Lounge’s access with free continental breakfast. Suites add separate living areas and wet bars.A restaurant and lounge with a Jack Daniel’s theme serves Southern and New Orleans cuisine all-day. The hotel also has a fitness center and an indoor/outdoor pool. Additional amenities include 5,500 sq ft of event space and a business center, plus a free airport shuttle.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 8 min drive to Crystal Shrine Grotto
  • Guests mentioned the bathrooms are unclean
  • Guests praised the friendly, professional service
  • Guests mentioned “Housekeeping” 24 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

TMNT

It’s such a wonderful place to stay, clean rooms, reasonably priced, but the staff is what makes this place 5 stars! As soon as you walk in, you can feel the warmth The restaurant was good, nothing to write home about, but again, the staff is so wonderful, I ate there twice There are plenty of food choices close by, that’s why I really can’t ding the hotel itself

There’s also Top Golf simulators in the lobby, nice little something to do when you come back for the night

Rooster and the Mench

Very nice stay, i actually booked a 3 night after staying 2, it was a great hotel, with great staff I wish it was closer to the things i was in town forI loved the pool, going in the morning we had to pool to ourselves

It was great

Coach Rangi

Clean hotel, friendly staff and all the amenities you could ask forLove this placeRestaurant is solid with real southern menu, breakfast is phenomenal

The pool is half indoor, half outdoor (check the pics!) and really fun for the kidsThis is my go to- when in Memphis

5. La Quinta Inn & Suites by Wyndham Memphis Wolfchase (2-star hotel)

About this hotel

Close to Interstate 40, this modern, brightly decorated hotel is a 0.4-mile walk from Wolfchase Galleria and an 8.1-mile drive from Shelby Farms.The casual rooms include pillow-top mattresses, free WiFi and flat-screen TVs with HD channels, plus minifridges, microwaves and coffeemakers. Suites add separate living areas with sofabeds or whirlpool tubs. Kids 18 and under stay free with a parent or grandparent.Free continental breakfast and parking are offered, as well as an indoor saltwater pool, a fitness room, a business center and 1 meeting room. The hotel was built using environmentally friendly design and construction.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 7 min drive to Davies Manor
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “dogs” 28 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool
  • Guests liked the bar

Feedback From Real Customers

Darrell Hugueley

This place could have gotten another star perhaps, but for one service elementI was looking for a room while on the road, never a fun thing to do Unbeknownst to us it was Spring Break and ball tournament season, so rooms were hard to find

This La Quinta had a vacancyWe checked in, but we only needed a place to sleep for about four hours before leaving again They did not offer, more give us when we requested, a discounted rate for partial useThis has never happened before at any chain If I’m checking in at 2:30 am and leaving at 6:30, I’ve usually gotten a consideration and not been charged full priceBut I guess with all the guaranteed traffic for this season, they could charge the maximum amount, so they didThe amenities were fine and very comfortable Large suite with warm bedding and spacious seating area Definitely four stars for what they offered, but too profit minded to help customers get rest on an emergency tripI try not to be negative on my reviews, but other travelers need to be aware

Cee Cee BB

I’m so happy! This is a great hotel!! Kirti at the front desk went above and beyond to help me and my family feel at home! I was nervous about this long trip and finding a nice hotel in a city I’ve never been to The floors were being mopped when we arrived and it smelled nice and clean, the room was big and also very clean Nice linens too! Totally worth it to pay a bit more than the other hotels in the area to get this high level of quality! I’ll stay here every time I’m passing through

Thank you so much! I wish every hotel I stayed in was like this!Ps Edited to say: breakfast was actually nice and our 2 dogs really enjoyed the walk, there’s a long grass section the entire length of the building in the back, and a little station with potty-baggies right as you walk out the back door Love it!

6. Hyatt Place Memphis/Primacy Parkway (3-star hotel)

About this hotel

This modern hotel is 3.7 miles from the Memphis Botanic Garden and 9.2 miles from the Memphis Zoo.The straightforward rooms feature free WiFi, 42-inch flat-screen TVs and wet bars. They also come with minifridges, plus separate living and sleeping areas with pull-out sofas.Amenities include a coffee and cocktail bar, plus a 24/7 market. There’s also an outdoor pool and a 24-hour fitness center.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 5 min drive to the Lichterman Nature Center
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned microwaves 10 times
  • The fitness center has elliptical machines and treadmills
  • Guests praised the outdoor pool

Feedback From Real Customers

Mike Robinson

An older hotel with limited services The bar is closed Your not allowed to hang out in the lobby/bar area after 9p

m which is inconvenient to say the least when your traveling with a soccer team Some of the rooms had refrigerators but no microwaves Some rooms have microwaves but no refrigerators Some have neither Not sure if the rooms were actually cleaned since there was a used towel still hanging on the bathroom door! Yikes!!

King Of Spades

Very nice hotel and it was in the perfect location as well Close to restaurants and the highway Only thing we were a little disappointed with is the hotel bar and restaurant being shut down

We were sad to find that out on arrival that the bar was not opened That was one of the reasons we booked a room here Overall the hotel was very nice Great staff

7. SpringHill Suites by Marriott Memphis East/Galleria (3-star hotel)

About this hotel

At the intersection of I-40 and US-64, this casual all-suite hotel is a 5-minute walk from Wolfchase Galleria mall and 3 miles from Colonial Country Club. It’s 27 miles from Graceland, former home of the late Elvis Presley.Modern suites come with free Wi-Fi, kitchenettes, coffeemakers, and sitting areas with pull-out sofas, as well as smart TVs.A continental breakfast buffet and parking are complimentary. Other amenities include an indoor pool, a hot tub and a sleek lobby lounge, plus a coin-operated laundry, a 24-hour exercise room, a BBQ/picnic area and a business center.

Things You Need to Know

  • Guests praised the rooms
  • 7 min drive to Davies Manor
  • Guests praised the friendly service
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

E Mason (Miss Ann)

They staff was very accommodating They were quick to assist with any request we had The check in and out process was seamless

I gave 4 stars because, I guess based on timing, the pool and laundry facilities were being renovated I had to go to a sister hotel for these amenities Other than that I plan to stay again if the pool and laundry renovations are complete

Sam Ferguson

Overall it was an okay experience It accomplished the goal of a bed to sleep while passing through townHowever, we had a difficult time getting into the building upon our late night arrival

Spent around 30 minutes trying to knock/call/get anyone to let us in We even went to the hotel behind them to ask them if they could help She offered to call them for us but also didn’t get an answer I think we caught them on a bad night with high prices and poor service I would only stay if the rate matched the quality and unfortunately we paid close to the max rateFyi – Room 322 might be missing a carbon monoxide and smoke detector too

Bob Sorey

Room 217 Less than basic – Tv didn’t work Only one towel and nothing else in entire room Really basic for $168 – i can handle a hotel that needs a renovation but this one – 🙄🤦🏻‍♂️🤮 Should have expected something when an email arrived and said if you arrive after 7 doors locked and your reservation subject to cancellation – call this number 🤷🏼‍♂️🎤🥃

8. Hilton Garden Inn Memphis East Germantown (3-star hotel)

About this hotel

Set in a largely residential area, this relaxed hotel is 2 miles from both Interstate 240 and Germantown Performing Arts Center. It’s 5 miles from biking and horse trails at Shelby Farms Park.Informal rooms feature Wi-Fi, flat-screen TVs and coffeemakers, as well as microwaves and minifridges. Room service is available.Amenities include a restaurant/bar with a terrace, plus an outdoor pool and a fitness room. There’s also parking and breakfast.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to Crystal Shrine Grotto
  • One of the few hotels in the area with room service
  • Guests mentioned the service is friendly
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Amy Jackson

We have been loyal Hilton Honors members for years, so we almost always choose a Hilton property when traveling I was hoping to find a place we can stay again and again for the next few years while our daughter is in college in Memphis, but this will not be the one To be fair, I will list the positives first

The front desk staff were friendly and professional, the property was in a safe location, and the hotel was mostly cleanNow the negatives: the key card system was down for our entire stay, and according to staff had been down for a couple days when we got there Every time you needed to enter your room, you had to wait in line for someone to walk you to your room and let you in All exterior doors were unlocked because there was no other way for guests to enter the hotel This is clearly not a safe practice, and there seemed to be no urgency in getting the problem taken care of As I stated before, all staff were courteous and friendly I believe this property must be poorly managedYesterday we were also informed by the restaurant employee who escorted us to our room that the entire system was down hotel-wide and they were unable to ring up anything food or drinkThere is no housekeeping service at this hotel unless requested, which was fine, but sort of strange When we wanted to use the ice bucket in our room, we discovered that it had about three inches of water in it from the previous guest, which made me wonder how clean the rest of the room actually wasOverall, this was a disappointing stay If there is a problem so severe that no one in the hotel can have a key card, the hotel management should be finding other accommodations for all the guests, or at the very least, offering free breakfast and drinks or even bottles of water No apology or attempt to make things right AT ALLLastly, the walls in this hotel were thin On night one, we could hear our neighbors to the left talking until very late that night On night two, our neighbor to the right went out and left a barking dog, assumedly in a crate We had to call the front desk because it went on and on and on This is a hotel that is not supposed to allow petsI wish I could say we’ll be saying here again, but I can’t see that happening since management seemed to be completely absent in this hotel

Michelle Canbuldu

STAY HERE AT YOUR OWN RISK!!!!!My company brought me here to work in one of their local offices for two weeks On Saturday night I decided to go home for one night since the drive was less than 3 hours away When I came back Sunday night, my room looked like it had been vandalized! There was no bedding on the bed, the bathroom rubber to the slider was torn off and the blinds were jacked up

The pillows were on the floor and all the belongings I had left overnight were gone! Since it was after 11pm there was no manager or housekeepers on staff The front desk girl had to go find me some sheets for my King size bed! The following morning I spoke with the Hotel Manager Ellen She brushed off the incident and told me to send her an email! I sent her an email no response Went to front desk again the following day and said I am waiting to see how they will compensate me for my missing items Ellen sends me an email later in the evening telling me housekeeping did not find any missing items that I “alleged” were stolen! I was appalled by her lackluster response and lack of apology and for not taking any responsibility for her staff! The fact that my company paid well over $2k for me to stay here and be treated in this manner is terrible I won’t even let housekeeping in my room now at all and have been requesting my towels at the front desk, which also takes forever to get! My co-worker had to switch rooms the first week we got here and in doing so, had his expensive sneakers and some shirts stolen! Although the hotel is nice, the way this place is run; dirty gym with no disinfecting wipes, equipment that doesn’t get wiped down and management that doesn’t care about their guests and overlook thieving employees is appalling!

Tony Brott

Overall, I felt my stay was satisfactory But there were some things I felt made the whole experience less than exemplary For a hotel that charges at a premium rate, I didn’t feel like it was a premium experience

Things like not having regular housekeeping service unless requested, rooms that were pleasant but not above average, no complimentary breakfast That kept it from being top-notch Now, I will say that the staff was pleasant and helpful and did a great job They were top-notch But the overall experience was just OK

9. Best Western Plus Galleria Inn & Suites (2-star hotel)

About this hotel

Off I-40, this unpretentious hotel is 5 miles from Adventure River water park, 4 miles from Fletcher Creek Park and 3 miles from Davies Manor Plantation.Featuring carpeted floors and dark wood furnishings, the laid-back rooms and suites offer free Wi-Fi, cable TV and minifridges, plus microwaves, and tea and coffeemaking equipment. Some have separate living areas, pull-out sofas and/or kitchens.Freebies include a breakfast buffet and parking. Other amenities consist of a 24-hour gym, a convenience shop and guest laundry facilities, as well as meeting space.

Things You Need to Know

  • 8 min drive to Davies Manor
  • Some guests complained about the air conditioning and others disliked the kitchenettes
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests praised the restaurant
  • Guests praised the breakfast

Feedback From Real Customers

W. L.

I am sorry for this low rating I gave two stars for its clean decent bathroom It is just that the hotel is old and outdated and has some musty smell

The air-conditioner is on the wall and located very near to one of the queen beds When it is on, it is so loud I couldn’t sleep all nightThe breakfast we had was not impressive either The muffin was stale My kid said the scrambled eggs tasted funny Even the ice water has some rusty taste to it

Jake Korinek

This place is rundown and dingy It is an inexpensive place to stay, but it’s not worth the cost savings There are mold issues and a general lack of maintenance that make this place iffy at best

The breakfast is decent and the staff is nice, but the rooms are bad, at least mine wasFor example, the faucet leaks and the solution, put a rag in the sink Showed up to this in my sink to stop it making noise when it drips Unacceptable**update**Toilet stopped flushing my last morning here Shouldn’t be surprised by it at this point

Michelle Malais

Security is a problem!! One of our family’s vehicles was broken into (smashed window added $450 to the stay) along with 5 other vehicles According to the police it’s a common occurrence and could be avoided with a security guardFor the price of the room, I would stay somewhere else because they do not spend money on upgrading or fixing things in the building

There were many obvious repairs that were needed and neglected Our room with a king bed was very small We were grateful we didn’t experience bed bugs Do yourself a favor and listen to these reviews, unfortunately we didn’t see them until we were checked in and thought maybe people were exaggerating, they weren’t!

10. Home2 Suites by Hilton Memphis Wolfchase Galleria (3-star hotel)

About this hotel

Across the street from casual eateries, this informal all-suite hotel is less than a mile from both Interstate 40 and Wolfchase Galleria mall. It’s 8 miles from fishing, boating and playgrounds at Shelby Farms Park.Modern, streamlined studios have Wi-Fi, flat-screen TVs and kitchenettes, as well as coffeemakers, and sitting areas with pull-out sofas. The 1-bedroom suites offer separate living rooms.Amenities include an indoor pool and a gym, plus a laid-back lobby lounge. Breakfast and parking are available. Pets are welcome.

Things You Need to Know

  • Guests praised the large rooms, which have minibars
  • The rooms have refrigerators and TVs
  • 7 min drive to Davies Manor

Feedback From Real Customers

Laurie Sherman

I am giving this hotel only one star due to several reasons First and foremost was the fact that the fire alarm went off and the hotel staff, which appears to have been only one person, did not check that every guest was out of the hotel safely They should have a better system in place for notifying guests so that no one gets left behind if there is a real emergency

We were all lucky that it happened to be a false alarm I’m sure this happens a lot at hotels Someone burning popcorn or smoking in the room Needless to say that this alarm was caused by the people in the room next to mine who were up all night partying and smoking So apparently since no one reported the noise of the party it is the other guests fault that the alarm went off It’s our fault the alarm went off, that does not make sense How are the other guests supposed to know what someone is doing in their room It’s like saying the hotel staff should have known so they shouldn’t be paid because they didn’t do their job I don’t expect the hotel to give anyone anything free But I do expect them to be a little more compassionate to their guests But I am under the impression that this particular hotel or the staff at the time did not care about anything They were just a robot making money When you have a grandchild that is unique it takes a lot of time to get them to sleep Things that are easy for everyone else to deal with, like noises and emotions, if very difficult for my grandchild After all is said and done all I asked for was a little compassion from the hotel and they could not assist So we had to leave at 3:00 am in the morning to find somewhere else to stay This is one hotel I will never visit againOther than this one experience with this hotel, the rooms were clean, the check in staff was very friendly and helpful, the pool was a little cloudy Not as clear as it should be The part of the hotel I did see seemed clean

IPR

I read some of the previous reviews and I’m glad to say we did not have any issues during our stayJames at the front desk was very courteous and helpful checking us inWe did have to sign a waiver for ‘no parties’ and be responsible for $500 if we broke it which I completely agree with since hopefully it solves a lot of the previous issues

Room was exceptionally clean and stocked of all toiletriesThe bed was very comfortable and the sheets were very soft We slept like babiesBEWARE: It did smell like weed at some occasions It never really bothered us since it was confined to the elevator mostly

Darnell Hamilton

Im beyond upset with the way our family was treated at this hotel I am the chairperson for our family reunion and blocked many rooms here at home2suites We were all excited about staying here because it’s in a great location

The staff here waited until check in time to start calling several family members to inform us about our room We were told that they had construction going on in the hotel and that we had to get a king with a let out couch or cancel free of charge Remember we’re from out of state, many of our family members drove 11 hours just to get there You would think with a large group booking 10 plus room that we would have been better accommodated I explained to the guys at the front desk that we were quoted $129 for a king and $139 for a double They said because of our special rate that we couldn’t get it for $129 and that the rooms are much higher now This large group agreement was done back in March, the reunion was July 8-10 I really wish the hotel would called me before check in time, my family and I would have booked elsewhere The repair had been going on for some time long before that week

11. Holiday Inn Memphis-Univ of Memphis, an IHG Hotel (3-star hotel)

About this hotel

Across the street from the University of Memphis campus, this modern atrium all-suite hotel is 6.7 miles from Beale Street music clubs, 7 miles from FedEx Forum concerts and basketball. The university’s executive conference center is directly across the street.Traditional-decor 2-room suites have living rooms, work desks, minifridges, microwaves and coffeemakers, plus flat-screen TVs and free WiFi. Kids 19 and under stay free with an adult.A restaurant/lounge serves 3 meals a day; kids 12 and under eat free. Other features include room service (6:30am-9pm), a business center, fitness center, 4 meeting rooms and a ballroom. Parking is free.

Things You Need to Know

  • Guests praised the large rooms, which have refrigerators
  • 5 min drive to Memphis Museum of Science & History
  • Some guests complained about the air conditioning
  • One of the few hotels in the area with room service
  • Guests mentioned lobbies 18 times
  • Guests praised the breakfast
  • The fitness center has treadmills
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Joy J

This is a beautiful hotel with great staff All rooms are suites, so the “living room/kitchenette area” was a great place to entertain in the room with the bedroom door closed The pillows & bedding were very comfortable

I liked the single cup coffee/tea maker & refrigerator There was also a sink, microwave, table for 2, TV, sleeper sofa, & coffee table If you roll the office chair in from the bedroom, then that’s seating for 6 The layout of the rooms allowed us to overlook the lobby when in the hall There are no across the hall rooms which eliminates sounds of people in the hallway The bedroom can be closed off from the living area so there’s no under the door light Central BBQ is a short drive away & had the best BBQ I can recall having in the last 10 years This was a great experience I am reducing by 1 star because we had an activity in a ballroom, but were disturbed by a loud party in the connecting ballroom The hotel needs to figure out how to add sound proofing or at least reduction to prevent that situation or be mindful & transparent when scheduling Housekeeping needs improvement We found a plastic bottle on the floor under the bed

Varol Burak Aydemir

I hated staying here I and a friend stayed for two daysWe selected a room with two double beds

When we checked in, the hotel didn’t give us a room with two double beds, instead it was a queen bed and a sofa bed Since we had no other choice, we had to accept itThe room was not cleaned well The bathtub, especially was quite dirty; I couldn’t take a shower The bed sheets on the sofa bed was quite old and dirty as wellThe worst thing about this hotel is the customer service and the way treat you: I needed to separate the charges on the room into two receipts I told this quite in advance at the time of booking in expedia about a month ago In check-in, I requested to have separated charges again I was told that we can do that at check-outIt was an early check-out, 3:30am We wanted to separate the charges again Front desk told me that it would take half an hour to do so and since we didn’t have time, we left our names in a paper for the two separate receipts Front desk person told us that she will send the receipts as email After about couple of hours, we didn’t get any e-mail Then I sent two e-mails, one to the front desk email and one to the Front Office Manager I tried calling the Front Office Manager multiple times, he/she didn’t pick up the phoneI called front desk 3 times and every time I called, the person in the front desk didn’t have any clue about my problem

Bradley spears

So after paying in advance for the room we drove 8hrs to Memphis to be told by these guys we had to drive around another 6hrs and waite for availability The lady at the desk was giving others their room keys but not us So on top of the additional 6hr waite we had another 30 min

To an HR Don’t waste your money here If I could get my money back I’d leave the lobby right now and get a better spot

12. Staybridge Suites Memphis-Poplar Ave East, an IHG Hotel (3-star hotel)

About this hotel

This laid-back, all-suite extended-stay hotel is 2 miles from the Lichterman Nature Center, and 4 miles from both the Memphis Botanic Garden and Dixon Gallery & Gardens.Casual studios and 1-bedroom suites offer free Wi-Fi, flat-screen TVs and en suite bathrooms, as well as kitchens with microwaves and coffeemakers. Some have sitting areas.Complimentary perks include breakfast, local shuttle service and parking. Other amenities consist of a seasonal outdoor pool, an exercise room and guest laundry facilities, plus a 24-hour snack shop.

Things You Need to Know

  • Guests praised the large rooms, which have refrigerators
  • 5 min drive to Crystal Shrine Grotto
  • Guests praised the service
  • Guests praised the restaurant
  • Guests praised the fitness center, which has treadmills
  • Guests praised the outdoor pool

Feedback From Real Customers

Andrea Dubsky

Staff was wonderful and hotel is dog-friendly! Room was cozy with full-size fridge and kitchen if you want to cook Big, clean bathroom Breakfast area had ample seating and staff was attentive! Enjoyed the couch and living room TV

Parking lot was always full, but overflow parking is available at restaurant next door Thank you, Jonathan, Michael, Ian, and the rest of the staff for a lovely stay! 5 stars!

Z J

I came home to lay a loved one to rest I must say that from check in to check out; the experience was nothing short of superb The gentleman that is the chef of the facility is one amazing human being

He helped me to my room because I had a lot of things to carry He also informed me that they have social gatherings between 5pm-7pm Monday-Wed The front desk staff assisted with anything I needed The king suite is ❤🧡❤🧡❤🧡The room was very clean Full amenities: fridge, stove microwave, dishes and cookware Extremely spacious The bed was so comfortable This is hands down the best hotel experience I have had coming back home to Memphis! Thank you guys for making this a pleasurable stay Especially considering the occasion

Alyssa

Only stayed for 1 night and honestly I choose places based on our needs and reviews So I was a little confused with my experience We were placed in the only room available based on my call to the hotel when I was inquiring about if dogs were accepted

Our room was on the 2nd floor and there was a noticeable foul odor immediately when we got off the elevator Room was acceptable, had a kitchenette but we didn’t need it The absolute WORST thing was the toilet did not properly flush It would fill up to the point I thought it would overflow and slowly drain It seemed like strong enough pressure to actually flush the toilet paper down but didn’t My husband and I had to use the public bathrooms downstairs, even in the middle of the night SO that’s why I give it a 1 star rating It was good enough to tolerate for 1 night but it was not comfortable And before management responds and ask why I didn’t say anything, would you after getting settled in with your pet and being told it was the last room available after booking through a third party site for a better price for a non-refundable $250 a night? The lady at check-in was nice but at checkout the women was on the phone the entire time, conversation wasn’t with a potential customer The situation could have been understandable if it was about the hotel as she was the only one working at the desk It’s a little rude in my opinion

13. Courtyard by Marriott Memphis East/Park Avenue (3-star hotel)

About this hotel

A 2-minute drive from Interstate 240, this modern hotel is a 7-minute walk from the Regalia Shopping Center and a 4.4-mile drive from parkland at Shelby Farms.Contemporary rooms offer free WiFi and flat-screen TVs, plus desks and coffeemakers. Some rooms add pull-out sofas, and suites offer wet bars, minifridges and microwaves.Social spaces include a casual lobby and an outdoor courtyard. An American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center and 2 meeting rooms. Other amenities include a seasonal outdoor pool and an exercise room, plus free parking.

Things You Need to Know

  • Guests praised the clean rooms
  • 5 min drive to the Lichterman Nature Center
  • 17 min drive to Memphis International Airport
  • Guests praised the friendly service
  • Guests mentioned lobbies 14 times
  • Guests mentioned balconies 11 times

Feedback From Real Customers

Quonta White

We booked this hotel based off the reviews that stated it was clean, in a great location, and recently renovated Upon arrival I was greeted by a very nice and helpful gentleman at the front desk He gave me the keys to my rooms and we headed up

Once I entered the first room I began to do an inspection of the room before we got settled I noticed the bathroom floors were stained and mold was in the corner of the walls I then noticed lint and thread from someone clothing on the bathroom floor as well as hair in the sink The bathroom also smelled like urine I went back to the front desk and asked to be moved to another room The gentleman at the front desk stated the floors were like that due to the tile that was used when the hotel was renovated 🤔 he then gave me keys to two rooms and asked me to go check them out I went and chose room 313 Once my husband and son came we began to inspect that room starting with the beds as always As we were spraying the bed with disinfectant we noticed the mattress pad was stained with what seemed to be urine and blood My husband then took the mattress pad off and revealed a very horrific sight There was a huge bodily fluid stain on the mattress We then took the mattress pad off the other bed and revealed more stains I was horrified Although I always check hotel beds for bed bugs I have NEVER found anything until this day I was so upset and horrified until I could not stop shaking I headed back to the front desk where the gentleman looked at my pictures and stated “the mattresses are old” and “this is why we have mattress pads” I was baffled at his response He then issued me a full refund and we had to search for another hotel Mind you this is the weekend of Univ of Memphis graduation, high school prom, and Mother’s Day I will be contacting cooperate about this issue and now I’m wondering are the reviews that show up are real🤔

Margaret Westbrook

My family was in Memphis for a memorial for our Mother and the staff was so kind and helpful They went above and beyond to make our stay pleasant The hotel was clean, quiet, and had gathering areas inside and outside as well as by the pool for us to gather together as we came from all over the US

Some of us had late flights and they helped the folks late in the night get settled with their rooms, snacks and drinks Ditas was so helpful arranging a group of rooms for us Victoria who worked days when we were there (7/8/22-7/10/22) seemed to anticipate whatever we needed and appeared instantly to help us I was not able to read the name tag of the woman who worked overnight, but she was also very helpful getting my niece and her daughter settled as their flight was delayed The bistro is available to purchase Starbucks brand coffee and breakfast type items Customer service was excellent The only thing I would suggest is that when it is time to replace linens that they get softer towels as they were quite scratchy Hate to complain about anything for this trip, but keeping my glowing review real!

14. Hyatt Place Memphis/Germantown (3-star hotel)

About this hotel

A 9-minute walk from Methodist Le Bonheur Germantown Hospital, this modern hotel with a casual vibe is 4 miles from golfing at TPC Southwind. It’s 7 miles from Memphis Botanic Garden.Unpretentious rooms with modern decor and custom-designed beds feature free Wi-Fi, flat-screen TVs, coffeemakers and minifridges, plus iPod docks and living areas with sofas (some are pull-out).Parking is complimentary. There’s a 24/7 cafe with a cocktail bar and a market. Other amenities include a 24-hour fitness room and an outdoor pool.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • 8 min drive to Urban Air Trampoline and Adventure Park
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned microwaves 17 times
  • Guests mentioned lobbies 19 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kat

This is one of my favorite hotels inmy area, So I booked a room for 4 days for a friend from out of town, and he was impressed Management Greg and Bennett and the entire staff were very professional and eager to assist in making our stay enjoyable Breakfast was hot and the area was very clean

Kudos to Zaria who personally made sure that my room was to my satisfaction I will visit again You guys make a great teamThank you again!Kathleen

Angela Hill

“Great Stay!”Someone recommended Hyatt Place to us, and it greatly exceeded our expectations We are big travelers and usually choose another major brand, but this hotel experience has my family looking at Hyatt Hotels in Hawaii for our upcoming tripThe staff was amazing from the time we walked through the doors

They went above and beyond to make our stay and special event enjoyableThe rooms were clean, very comfortable, and spacious Our entire party felt the same wayThe breakfast was well maintained, with great variety and excellent coffee!The location was good, next to a gas station and approx 2 miles from all the popular restaurants and stores

Nawal Syed

This place was good Nice TV, Clean room, etc The only problem was that the bathroom was slightly dirty, not too dirty, but the walls has some stains on it

The corners of the room was dirty also, and the mattress of the bed was not that comfortablethe blankets felt like towels Otherwise this was a nice hotel! 😊 The people at the front desk were also very friendly The

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