5 star hotels in Lancaster, TX

1. CANVAS Hotel | Dallas (4-star hotel)

  • Address: 1325 Botham Jean Blvd, Dallas, TX 75215
  • Phone: (214) 421-1080
  • Ratings: 4.1 (2378 reviews) Very good
  • Website : CANVAS Hotel | Dallas
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Industrial-style hotel rooms with local artwork, plus a rooftop infinity pool, a bistro & a bar.

About this hotel

Set 2 blocks from Cedars DART station, this industrial-chic hotel is 2 miles from the Sixth Floor Museum and close to numerous restaurants and music venues.Its loft-style rooms feature high ceilings, exposed brick, concrete floors, eclectic furnishings and local artwork. All rooms and suites have desks, coffeemakers, free Wi-Fi, 42-inch flat-screen TVs and iPod/iPad docks. Microwaves and minifridges are available on request.A rooftop infinity pool and cocktail bar offer views of the city skyline, while a bistro serves 3 meals daily. There’s a free shuttle service within a 3-mile radius, and valet parking is available.

Things You Need to Know

  • Guests liked the large, clean rooms and the beds
  • Some guests complained about the bathrooms but others liked the showers
  • 6 min drive to the Reunion Tower
  • Guests mentioned the service is professional
  • Guests liked “Infinity pool”, mentioned 35 times in reviews
  • Guests praised the terrace and the lobby
  • Guests praised the views

Feedback From Real Customers

Erin Ypya

Fun atmosphere, and great food The rooms are unique and different We sat at the rooftop bar and enjoyed a beautiful day

They pool seemed nice, though we did not get in The bed is not the best, but it is still good I get the feeling that this can be a pretty loud place, so this may not be for you if you are looking for a quiet retreat For our purposes we really enjoyed it

Wende Walraven

My daughter picked this hotel which is different than where I usually stay It was convenient and easy to get to downtown I am very happy with her choice

The rooms were very clean and unique The roof top pool and bar provide an awesome view of the skyline and the atmosphere was relaxing and extremely laid back The staff was particularly helpful, friendly, and down to earth A very pleasant stay and will stay there again

Jennifer Kite-Powell


my stay at Canvas Hotel was a lucky accident I got the last room at the last minute and it turns out it was the best room with the best views (512 for your booking pleasure)First the hotel is in an historic landmark building (1910 Sears building) in Dallas so it has this exquisite industrial Brooklyn loft-style feel Think Ace hotel LA or NY but with southern hospitality Big warm welcome, fun, inviting lobby with sofas and pool tables and incredibly high ceilings letting in tons of light My beagle Gigi was warmly welcomed all over the hotelThe service was pre pandemic “it’s all about you vibe” and the food was delicious But the high water mark was the roof top bar and view of Dallas Incredible, like no other in Dallas and with more personality and no Highland Park attitudeIf you are in Dallas, don’t go downtown, go to the Canvas Hotel and just chill out You have the best view of the cityBut I gave this hotel 5 stars not only for the views and food, but because of the people who workThat says something Thank you

2. Hilton Garden Inn Dallas/Duncanville (3-star hotel)

About this hotel

A 1-minute drive from Interstate 20, this modern hotel is a 6-minute drive from US Route 67.Each room offers flat-screen TVs with premium cable channels, microwaves, minifridges and free WiFi, plus contemporary decor and custom-designed beds. Suites add pull-out sofas.In addition to the cooked-to-order buffet or continental breakfast (fee), there’s a 24/7 convenience store. The sleek on-site restaurant has a fireplace and serves American cuisine. There’s also a business center, an outdoor pool and a fitness center. Other perks include 14,000 sq ft of meeting space, coin laundry and free parking.

Things You Need to Know

  • 11 min drive to the Dallas Zoo
  • One of the few hotels in the area with room service
  • Some guests disliked the beds
  • Some guests disliked the bathrooms
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “banquets” 10 times
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Johnathan Hollingsworth

My family and I had an issue with our stay at the hotel I was perfectly fine with just informing the staff about the issues without any expectations Alexander who was manning the front desk was very concerned and went to get his GM

I was shocked when Noel Salinas came out of his office on a Sunday morning (not aware of any GM’s working on Sunday mornings)Noel came out and went above and beyond what I would have ever expected His customer service skills and management skills are top tier Alexander was amazing as wellI will try this property again in the future just because they work there Two extremely nice gentlemen

Koren McCollum

Rooms were terrible!! Not clean, bugs, not enough towels and wash cloths for our rooms, along with no air-conditioning There were many complaints at the front desk from others staying in the hotel as well We assumed that with the Hilton name that this hotel would exceed our expectations

We were wrong!! Definitely choose another hotel The only Positive was the staff at the front desk Alexander was extremely polite and kind He did his best in assisting hotel guests in the midst of So many problems

Matt Robichau

Absolute waste of money Don’t know where to start All trash bins outside including by the pool are overflowing

The elevators in the hotel didn’t work when overheated, whatever that meant Nothing like lugging a baseball bag and ice chest up and down flights of stairs when there is an elevator A/C sounded like a Diesel engine the first night and was told no other rooms too move too and no one could help till the morning Breakfast is very expensive including coffee Beds and pillows are not comfortable Commode has a back-flow problem that sounds like it is belching about every 30 minutes Shower pressure goes from high to very minimal while using it, not including you almost have to pull the knob out off the wall to get it to work Stayed here for a tournament and every parent has had the same issues There is a motel 6 across the street that would probably be a better stay Here for a week and emailed the General Manager, with no response back They do have a washer and dryer on site but the dryer doesn’t workOnly thing positive is the front desk staff was very friendly Don’t know his name but he was good at putting out fires While checking in the three people in front of me were asking for refunds Should have read the writing on the wall with that

3. Magnolia Dallas Downtown (4-star hotel)

About this hotel

Dating to 1922, this 29-story Beaux Arts-style hotel with a rooftop neon Pegasus is 2 blocks from DART light rail, a 9-minute walk from the Dallas Convention Center and an 11-minute walk from the Dallas World Aquarium.Sleek rooms feature free Wi-Fi and flat-screen TVs, plus desks, minifridges, and tea and coffeemaking facilities. All come with soaking tubs, while suites add kitchens and separate living rooms. Extended-stay suites are also available. Room service is available.Freebies include evening drinks and cookies. There’s a refined bar/restaurant, a 24-hour fitness room and 8,000 sq ft of meeting space. Breakfast is available for a fee.

Things You Need to Know

  • Walking distance to Thanks-Giving Square and Pioneer Plaza
  • Guests mentioned the rooms are outdated
  • Some guests disliked the unclean bathrooms but others thought they were large
  • Guests liked the restaurant
  • Guests mentioned “cookies” 98 times
  • Guests praised the breakfast
  • Guests liked the views

Feedback From Real Customers


Very nice hotel! The staff are incredibly friendly and helpful, the room was spacious and very comfortable We loved the view and the location put us within walking distance of everything we wanted to do on our weekend trip I only dinged them a star because they don’t service the rooms at any time during your visit

Having to remember to request towels, coffee cups, etc, every day was annoying


I was nearly scared out of staying by some of the reviews but I’m glad I wasn’t It’s a beautiful hotel and really central within Dallas The room was clean and well decorated

The blackout curtains are very effective The closet was huge and generally the room was comfortable Check out and check in were also really easy My only complaint is that there seemed to be no heating in the rooms because it was rather cold I would not recommend bringing a car because it is valet only and the valet is expensive but other than that it’s a great hotel experience

Ronda Martin

This is definitely our go to hotel Downtown Dallas Each time we stayed we are amazed the service is the best The valet goes over and above to make checking on and checking out easy and they are very helpful while we are here

The front desk and the other employees always have a smile and make sure we are satisfied Thank you Magnolia for being accommodating to our situations!!

4. Thompson Dallas (4-star hotel)

  • Address: 205 N Akard St, Dallas, TX 75201
  • Phone: (469) 320-1234
  • Ratings: 4.4 (229 reviews) Very good
  • Website : Thompson Dallas
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Chic quarters in an upscale hotel featuring 3 restaurants, a full-service spa & a rooftop pool.

About this hotel

Set in a high-rise building in the Downtown, this sleek, upscale hotel is a 7-minute walk from the Dallas Museum of Art, 10 minutes’ walk from the Kay Bailey Hutchison Convention Center and 7 miles from Dallas Love Field Airport.Featuring city views, the chic rooms provide flat-screen TVs, Wi-Fi, minifridges and coffeemakers. Upgraded rooms add rainfall showers. Suites offer separate living rooms. Some have fireplaces and/or free-standing soaking tubs. Room service is available 24/7.Amenities include 3 restaurants, a full-service spa, a rooftop pool and a fitness center, plus valet parking and breakfast. There’s 22,000 sq feet of event space.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to Thanks-Giving Square and the Dallas Museum of Art
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned spas 18 times
  • Guests praised the city views
  • The hotel has a sauna

Feedback From Real Customers

Benjamin Calderon

Overall the hotel is fair at best The hotel is fairly new and is very well decorated and appointed The on-site restaurants and rooftop lounges are very nice

The rooms themselves are nicely decorated The bathrooms are very spacious and the showers are hot and have a good pressure However for this price point there are a few things that are important to note One the valet service is horrible The price quoted within the app is $39 but in fact the price is actually $49 plus tax The service is extremely slow not sure if it’s because the parking is far or if it’s a staff issue But be prepared to wait at least 30 minutes for your vehicle It is recommended that you request a vehicle well in advance of your departure Second we booked a regular king room and in the description it stated it had a desk and a chair in our room had neither Once again at this price point even their basic room should have at least a chair and someplace to write with Overall if you have business in the downtown area I would recommend this hotel, but if your trip to Dallas takes you other parts of the city there are far more higher quality hotels in the area of customer service, especially in the Uptown area of the city

Frank Chen

Great service, great location and great space and decor Stayed in a corner suite and the room was large and had beautiful mid-century modern decor Staff was super professional and went out of their way to ensure you had a great stay

Rooftop pool was very nice, although I didn’t get a chance to go into the water as it was surprisingly chilly The mini bar was surprisingly affordable, which was honestly the biggest shock

Jerold Varghese

Excellent experience!Check in was a very friendly and informative experience We got a room upgrade that gave us a good view on the pool and other building around us The room was very nice and cozy

There was a wedding party at the hotel the same day we checked in so room service was delayedBreakfast was good pool was perfect drinks were good overall an excellent experience Would definitely visit again

5. Fairfield Inn & Suites by Marriott Dallas Cedar Hill (2-star hotel)

About this hotel

Off Route 67, this straightforward hotel is 4 miles from fishing and boating at Joe Pool Lake. It’s 18 miles from Globe Life Park, home to the Texas Rangers baseball team.Casual rooms offer free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers. Suites add sofabeds.A breakfast buffet and parking are complimentary. There’s also an outdoor pool and a gym, in addition to a BBQ area and a coin-operated laundry.

Things You Need to Know

  • Guests praised the rooms
  • 5 min drive to Cedar Hill State Park
  • Guests praised the friendly service
  • Guests mentioned beds 16 times
  • The fitness center has weight machines and free weights

Feedback From Real Customers

Nicole Pennetta

Check in was great, I got upgraded to a suite because of a shortage of rooms There was a beautiful shade to block light in the window with a nature scene The shower glass was immaculately clean, no spots or streaks

Room coffee pot was clean and looked pretty new Continental breakfast was a good variety of sweet and savory Different types of bread, fruit, a few varieties of oatmeal, hot coffee, juice, waffles, omelettes, scrambled eggs, sausage, bacon and turkey bacon Room was clean and smart TVs were awesome I accidentally left something important behind, and they kept it for me until I returned to pick it up

Samantha Mack

The room that was reserved for us was supposed to have two beds Instead we received one bed and a pull out couch The nighttime clerk refused to take his shades off while speaking to my mother, at 1 am, and indoors

He then claimed he “wasn’t allowed to do a military discount on weekends”, then swiftly switched to “I’m new and I don’t know how to do it” then transitioned to “only managers are allowed to give a military discount” He also was not in a uniform, or professional attire There was conveniently no manager there at that time or during check out

Jorge I Clavell

Normally I stay in Marriott hotel and normally I give 5 stars On this one the location is great and the front desk was very helpful, but the smell in the rooms were weird and you can heard every steps of the people above you I was very hard to sleep plus some sound of vehicles on the street

I guess that’s why is a little bit cheaper than other Marriotts

6. Comfort Suites DeSoto Dallas South (2-star hotel)

About this hotel

In a commercial area with casual restaurants, this relaxed all-suite hotel is a mile from sprawling Grimes Park, 2 miles from I-35E and 13 miles from the Downtown Dallas business district.The simple suites feature sitting areas, minifridges, microwaves and coffeemakers. All provide flat-screen TVs and Wi-Fi. Some add wet bars.Amenities include a seasonal outdoor pool and a gym. There are also coin-operated laundry facilities. Continental breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 12 min drive to the Dallas Zoo
  • Guests praised the friendly service
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers


Staff was fantastic all if them

Room service Receptionist Even the lady that makes a pretty decent included breakfast the room was clean big The shower trickles if you put it on massage the water dosent even hit the back wall About the only complaint My coworker said he complained to the front desk and they changed his room His second room was better but the same water issues

Romario Pedraza

Room was a 35 was clean but little details inside like not very well swept or the bathroom had some corners that needed a little look at Didn’t take pics but it was a place to stay for the night

A 45 on the breakfast they had sausage and eggs and biscuits and gravey The front desk guy was okay but I guess it was his last minutes of work so he was done I didn’t let that bother me he got me my room and key so I was happy Great place to just stay sleep and go

Na Lit

I stayed at this location weeks ago, but I have been too busy in my travels to have left a review sooner My stay at this Desoto Comfort Suites was good The breakfast was okay with a decent variety

I was a really late check in, but I was very pleased with the front desk check in person Joe was a really nice person to greet me with a pleasant and warm welcome Check in was no problem He has outstanding customer service 👏!! His sense of humor was refreshing considering it was late at night His professionalism extended into the early morning when myself and other guests came down for breakfast Unfortunately, when checking out later that day, the front desk service was disappointing It was a female I believe her name was Vett She seemed disengaged and unprofessional This is not good for guests to experience in the morning or anytime of the day We spend our money for comfort and great service all throughout the stay I’ve stayed at many Comfort Suites and Choice hotels, but this location may make me reconsider because the service was inconsistent Joe really made the difference, and I can really appreciate a positive attitude from professionals Please do better and talk with your morning and evening front desk staff I shouldn’t have to go to certain locations for Choice hotels to receive excellent customer service 🙄 😒

7. SOVA Micro-Room & Social Hotel

About this hotel

Less than a mile from the Deep Ellum entertainment district, this trendy hotel is an 8-minute walk from Dallas Farmers Market and 20 miles from Dallas/Fort Worth International Airport.The compact, simply furnished rooms offer Wi-Fi, flat-screen TVs, and en suite bathrooms with rainfall showers.Amenities include an industrial-chic cocktail bar. Tours and activities are available.

Things You Need to Know

  • Walking distance to Farmers Market, Dallas and Thanks-Giving Square
  • 27 min drive to Dallas/Fort Worth International Airport
  • Guests praised the service
  • Guests mentioned lobbies 17 times
  • Guests praised the industrial-chic bar

Feedback From Real Customers

Trinity Edwards

Great little place to stay! It’s a small room but very cozy and great location! We did have to pay $11 for parking a day, but they do offer free parking!! They also are very responsive and friendly! For pride month, we received a free shot each upon our arrival at check in What a simple and cute perk for guests to feel special They also have fresh lemon water, which I loved! Every morning and night I’d fill up my yeti and get some! We will definitely be staying again upon our next trip to Dallas

Denise Carroll

Absolutely FANTASTIC stay!! If you are looking for a NYC vibe…IT’S HERE! If you love clean lines & minimal, calming decor…THIS IS IT! The beauty of this circa 1920’s building is shown and appreciated by the owners and brothers, Blake & Brandon Shirk The original exposed red brick adds texture & art complimenting the modern fixtures & decor! From the inviting entry & social area to the combo front desk/art-deco bar(which is genius), all leading to the very well lit hallways, where everyone will feel safe! The rooms are perfect! Finally a hotel that “gets it”! I, like most, are only there to shower & sleep… not needing all the extra “stuff” to take up space Clean walls & floors! Ultra soft, white spa-like bedding, a touch of greenery & wood accents and…

A RAIN SHOWER😃Oh …and wait for it…they even have a bidet in every bathroom!!😆 Now that is extra!! The owners checked me in, bar tended, and offered friendly conversation! I will now be a regular when visiting Dallas! Outstanding experience!

Joel Shapiro

Fantastic locationGreat concept for a hotel We love staying in European hotels which have a similar boutique vibe to SOVA

The execution of the renovation of the building was not so great If you are a light sleeper, I would stay away from this place The thinnest walls of any hotel I have stayed in, including the US and Europe You can hear water running through them, as well as the voices of anyone in other adjoining rooms or the hallways Few of the rooms have windows, which is kind of strange! We were in an inside room (206)Despite these shortcomings, we had a great time in Dallas and would possibly return to SOVA, if the situation was right The prices were much lower than other hotels in the area, and we were treated well by the hotel staff, who were always friendly when we came in and out

8. The Statler Dallas, Curio Collection by Hilton (4-star hotel)

About this hotel

In a landmark Downtown building, this hip, upscale hotel dating from 1956 is a 7-minute walk from the nearest DART station, and a mile from the Kennedy exhibits at the Sixth Floor Museum at Dealey Plaza.Vintage-chic rooms have free Wi-Fi and smart TVs, plus minibars and Nespresso machines. Upgraded rooms offer sofas and city views. Suites add wet bars and separate living rooms. Room service is available 24/7.There’s a modern diner, a fine-dining Asian restaurant and a retro cocktail bar, plus a buzzy eatery with bowling and regular live music. Other amenities include a rooftop pool and bar, as well as a gym, a private boardroom/parlor and event space.

Things You Need to Know

  • Guests mentioned the bathrooms are large
  • Guests mentioned the rooms are large but unclean
  • Walking distance to Farmers Market, Dallas and Thanks-Giving Square
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the fine-dining restaurant
  • Guests mentioned “bowling” 29 times
  • Guests praised the breakfast

Feedback From Real Customers

Leslie Yvonne Roberts

My husband and I were hoping to have a relaxing time by the pool for our anniversary weekend and were greatly disappointed We almost got charged to enter the rooftop pool area (Waterproof) until we showed the staff our wristbands (they didn’t even ask if we had any, they just automatically told us it would be $25 to enter) Honestly, not sure the point of the wristbands though because the pool was completely packed, and you had to reserve/pay for seating near it

We decided to try the other pool which A) turns out to be the actual hotel guest pool and B) we only knew existed because our room was facing it I’m not sure which pool was worse? This was basically an apartment complex pool: lounge area, plenty of seating and cabanas (that’s a plus), a covered area for grilling (?), no bar/service, no view, they were out of towels, and you lose sun at like 3:30pm I politely informed the front desk we were not expecting this and that I didn’t see any events listed on the hotel site prior to booking We are obviously stuck there now for 2 nights and it was too late to book something else… I was told that this is a “public hotel,” that it’s “packed almost every weekend” and the events aren’t posted on the site because they are not sponsored by the hotel I was told there wasn’t really anything to be done about it but they would have the manager contact me That was Saturday, I have not yet heard from them We ended up checking out early and purchasing resort passes to The Omni’s pool

Nicole Swart

First, the good: Very nice hotel Very clean, great amenities, and overall a fun vibe Location was very convenient too

The bad: the parking is a bit of a walk and it’s not easy to be able to park by the lobby to get your bags in without having to haul them in from the far away parking lot Overall I’d stay again, but the parking thing is definitely good to know

Brynn Smith

This has been one of the most impressive Hilton stays we’ve had in a while I’d compare it to the service we have received at the Conrad in DC

Check-in process was fluid Since we are Diamond members we were given a great room upgrade, bottled water, and chocolate bars by Luis who was very welcoming He was very thorough in explaining all that the Statler had to offer from restaurants to amenities The room provided the perfect getaway we envisioned I always base my opinion of where we stay on three things: The bathroom, the view, and the quality of sleep The bathroom shower and tub were amazing! Great water pressure! The bed was one of the few hotel beds that I’ve found myself wanting to sleep in on So comfortable! Dallas isn’t too far from where we live, but we will definitely return for a stay-cation in the future!

9. The Bishop Arts Hotel by Bluelofts

About this hotel

In the Oak Cliff residential district, this upscale hotel for adults only is 1 mile from the Bishop Arts District and 2 miles from Interstate 35E. It’s 5 miles from the American Airlines Center events venue.Featuring contemporary decor touches, the elegant rooms have Wi-Fi, smart TVs, minifridges and coffeemakers, plus sitting areas. Some offer sofabeds; suites add separate living rooms.Amenities include an outdoor pool, plus a patio with BBQs. Parking is available.

Things You Need to Know

  • 5 min drive to the Dallas Zoo
  • 27 min drive to Dallas/Fort Worth International Airport

Feedback From Real Customers

Talia Grace

If I could leave a review with 10 stars I would I absolutely loved my stay hereWhen I stay in hotels I prefer not to be fussed with too much, so this hotel is absolutely perfect for me

Easy check-in with clear instructions and a fast response if you’ve got any questions The room was comfortable and cozy, decorated impeccably The hotel is quiet, not too busy, and the pool was very relaxing I extended my stay on very short notice and they were more than accommodatingOverall, I feel like I found a little hidden gem in Bishop Arts and will definitely be returning in the future as I do come to Dallas regularly

Edward Nieto

This place was absolutely amazing? Staff is extremely friendly and available to help at all hours of the night with fast communication Location is safe and backed with gated parking and pass code locked doors The room is extremely comfortable and clean! For me, it felt like an extension of home where I was and not troubled by odd smiles or peculiar feelings of furniture

The cleanliness was second to none and created a healthy balance of feeling comfortable at home but still excited being on a mini vacation The location was not far from downtown and has pretty drives where you can see the skyline when driving into downtown The environment of the location was quiet and peaceful Overall, I highly recommend staying here Originally, I chose here because I had to for my first Airbnb stay, however, it ended up working out for the best and I will definitely be choosing to stay here again for future stays

Chris Heatherdale

This place is so beautiful A real hidden gem that deserves far more recognition All the rooms have different city themes which we thought was the coolest things

want to feel like you’re in Singapore? Get a Singapore themed room! And so on Highly recommend The staff is extremely friendly, the location is perfectly centralized near all the great places to go to in Bishop Arts and minutes from all the good places to go to in Dallas

10. The Westin Dallas Downtown (4-star hotel)

  • Address: 1201 Main St, Dallas, TX 75202
  • Phone: (972) 584-6650
  • Ratings: 4.3 (1391 reviews) Very good
  • Website : The Westin Dallas Downtown
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Sophisticated rooms & suites in a chic lodging with an indoor pool, a 24-hour gym & a brasserie.

About this hotel

A 6-minute walk from the John F. Kennedy Memorial Plaza, this upscale hotel in a high-rise building is a 10-minute walk from the Kay Bailey Hutchison Convention Center.Sophisticated rooms with modern furnishings offer flat-screen TVs, free Wi-Fi and desks. Upgraded rooms add sofas, while suites have living areas. Upgraded suites provide separate living rooms; bi-level suites include whirlpool tubs. Room service is available.Dining options include a New Orleans-inspired brasserie, a cafe and a lobby bar. There’s also an indoor heated pool, and a 24-hour fitness center with floor-to-ceiling windows offering skyline views.

Things You Need to Know

  • Guests praised the large rooms
  • Walking distance to Dallas World Aquarium and the John Fitzgerald Kennedy Memorial
  • Guests mentioned the service is friendly
  • Guests praised the restaurant
  • Guests mentioned concierges 10 times
  • Guests praised the fitness center
  • Guests praised the nightlife

Feedback From Real Customers

Don Belis

Make sure to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking your room This website will compare hundreds of booking web sites and usually will have rates a lot cheaper compared to others! Thank me later on! This place is one of the best in the area

I have been coming here for years If you decide to stay here you for sure won’t be let downAmazing customer centric experience Very clean hotel Went above and beyond and upgraded our rooms, as we were the bride’s family and had the wedding reception at Westin too Quickly and professionally resolved issues with door keys We’ll be back at Westin soon!

Albert Martinez

The bathrooms had the rain shower head which was a nice perk and the beds were firm but comfortable with the down feathered weighted blankets and pillows No microwave in room but available upon request The look had a modern style to it but I rate this a 3 because I reserved and paid in full before arriving for a 1 king-size bed only to find out they didn’t reserve my room

They gave me a double full bed room so I had to change my sleeping arrangements The staff didn’t seem to care, the overall attitude was too bad so sad, you are SOL and amenities were under construction

TyQuan Ware

I really enjoyed my stay at The Westin Downtown Dallas the hotel was very welcoming, bright, clean, great energy and customer services was awesomeI want to give a BIG SHOUT out to ROBIN and IVAN the Best Bartenders ever, thanks so much for making my weekend stay so HYPE I loved the energy, laughs and great vibe you two have I will definitely come back to stay just b/c of you two Drinks and Food was the BOMB!!!Also I would like to Thank Mr

Michael Phelps the Director of Hotel Operations and Mr Ehab for your great hospitality You have a amazing staff – ROBIN, IVAN, Amber, Marcus, Alfredo, Samantha, Madeline, Victor, Larry and Alvin

11. Home2 Suites by Hilton Dallas DeSoto (3-star hotel)

About this hotel

Set off US-77, this casual, modern hotel is 13 miles from The Dallas World Aquarium and 15 miles from Trammell Crow Park.The relaxed studios and suites feature free Wi-Fi, flat-screen TVs and kitchenettes, in addition to living areas with pull-out sofas.Hot breakfast and parking are free. Other amenities include an indoor pool, a fitness room and a 24-hour convenience store, plus a coin-operated laundry. A business center and meeting rooms are available.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have microwaves
  • 12 min drive to the Dallas Zoo
  • Guests praised the friendly service
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Chynell Hollis

Well, the rating was extremely tricky; the hotel grounds were welcoming and nice I really wanted to offer 1 star for the room, but a 4 stars for the hotel desk attendant She appeared to be very new, but helpful and super friendly

She did let me know that this was the only double bed with sofa available for the night, therefore we could not change rooms The room was a different story As soon as we walked in the hand towel in the bathroom was laying on the counter as if it had been used and there were gummy candies on the floor The room did not get cold at all! The room remained damped our entire stay We were in room 421 and the bed on the left is absolutely uncomfortable And yes asked about another room and the attendant let me know that this was the only double bed with sofa available for the night, therefore we could not change rooms These are the reasons I rated our stay a 1 starThanks

Keith Harris

When I first walked in the hotel it was looking marvelous and the hotel staff was great The hotel room was great, great size ,great look nice bathroom thumbs up

Now me and my party was looking forward to check out the swimming pool but the main focus was the jacuzzi and it wasn’t working strike number one☝️ Before the night was over some things was crashing the party and it was a bed bug strike number two ✌ Got in touch with the night manager about the situation immediately he had left the front desk and came upstairs and took control the bedbug problem After that we have to sleep on the sofa sleeper the bed was a no go very the sofa sleeper was very uncomfortable, left the hotel that morning with disappointment and unsatisfactory But my party had left they glasses in the and trying to retrieve them from the lost and found and that was a no-go strike number three👌The reason for the two stars was the staff and the hotel but the room that’s a no-go


Front desk staff were wonderful, personable and helpful Our room was very nice, quiet and comfortable Lots of places to eat nearby

I just wish Home 2 would have some oatmeal at their locations Also, not sure why rooms are painted yellow; would look classier with a light gray or other neutral But those are just tiny details Overall really nice stay Also, free parking Convenient location

12. The Guild Downtown | Elm St.

  • Address: 1601 Elm St, Dallas, TX 75201
  • Phone: (512) 623-7480
  • Ratings: 4.5 (292 reviews) Excellent
  • Website : The Guild Downtown | Elm St.
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Retro quarters, some with kitchens, in a polished hotel set in a 50-story skyscraper.

About this hotel

In the Santander Tower, a 50-story skyscraper, this polished hotel is 3 minutes’ walk from Akard light rail station and 10 minutes’ walk from the Dallas Museum of Art.Chic rooms with a retro vibe provide Wi-Fi, smart TVs and coffeemakers; some feature modern artwork and/or city views. Studios add kitchens, washer/dryers and living areas, and the 1- and 2-bedroom suites offer sofabeds.There’s free access to the Tower Club, a business and entertainment venue in the same building. Other amenities consist of a communal kitchen, lounges and a gym. Parking is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • Guests praised the bathrooms
  • 25 min drive to Dallas/Fort Worth International Airport
  • 4 min walk to nearest transit
  • Guests praised the friendly service
  • Guests praised the city views
  • Guests praised the bar

Feedback From Real Customers


Superb hotel experience The one bedroom apartment we rented was clean, updated, spacious and modern The views of Dallas were amazing as were the amenities

Do not be put off by the initial check in on line It was out of the ordinary, but incredibly efficient Once you check in a day or two prior to arrival you will receive a text when your room is ready on the day along with a code to enter the building and room All went according to instructions We never saw any staff, but they were always there via text when we needed anything or had questions We received responses immediately and they were very helpful with recommendations for area We would stay at the Guild again in a heartbeat and recommend to everyone

Melanie Petersen

The room is very roomy with a washer and dryer Bed is very comfortable and the shower is awesome

room for two 🙂 It was a very secured building including it being staffed until the late late night The staff downstairs was extremely helpful and made the stay even better Wish there was a swimming pool, but other than that the amenities were great The restaurant on the 48th floor was awesome with lots of photo opportunities and the staff even helped Be prepared to take a lot of different elevators, but once you get the hang of it, it is easy

Jamie Vaughn

Fantastic room, views and customer service! The room was clean and beautiful Love that it had a kitchen and living area separate from the bedroom Bathroom was roomy and gorgeous! Had a luggage rack, extra towels, and so much more room than a hotel room for about the same price

Great communication before, during and after our stay I highly recommend this place if you plan to spend most of your time downtown and/or Uber places They provide a physical room key that is in your room when you arrive (in addition to the mobile key that you can access by downloading their app on your phone) I would take this with you just in case – particularly if you plan to stay out late We had to use this key to get back into the building after a late night, so just a heads up If you are on the fence, you should definitely give this place a try!

13. TownePlace Suites by Marriott Dallas Mesquite (3-star hotel)

About this hotel

Nestled at the intersection of I-635 and U.S. Highway 352, this modern extended-stay hotel is a 6-minute walk from Mesquite Championship Rodeo, a bull riding arena with a BBQ eatery. It’s 3 minutes on foot from the Mesquite Convention Center.The bright and airy suites with a contemporary vibe offer free Wi-Fi, kitchenettes and seating areas with sofas. Upgraded rooms and 1-bedroom suites feature pull-out sofas.A complimentary breakfast buffet is served in a warm dining area. Other amenities include a BBQ area, a fitness center and an outdoor pool, plus an airy lobby lounge with sofas.

Things You Need to Know

  • The bright and airy rooms have kitchenettes
  • 15 min drive to the Dallas Arboretum and Botanical Garden
  • Guests praised the service
  • Guests liked the beds, mentioned 17 times in reviews
  • The fitness center has free weights and elliptical machines

Feedback From Real Customers

Rebecca Chavez

Staff was excellent Antoinette checked me in and she was very sweet Michelle checked me out and was also very friendly

Breakfast was great but busy I felt bad for them We were here for cheer and you could tell they were busyGreat location across from our cheer groupRoom was very clear and smelled great upon check in They have the big bottles of shampoo in bathrooms which is great with girls who have long hairI would definitely come back if I am every in the area again

Natalie Shands

I initially liked it here very much, after my house burned down and losing absolutely everything

the people were friendly and the room was cozyBut then after a few days I realized that my room had bedbugs I had never seen one before so at first I thought it was just something I was picking up sitting outside After a week I realized that they were coming from the bed It wasn’t until then that I started to see the bites showing up It has been 2 weeks and my right side is still so bad that I have to wear long sleeves and long pants in this heat I’ve seen the Dr Antibiotics and steroids can’t get rid of the bite marks They’re almost all only on my right side and I was sleeping on my right side so it couldn’t be anything elseThe worst part is that I was moved to another room for one day but then they decided I must have brought them into that room and they need to fumigate the room I moved to And I had to goI have never had or even seen bedbugs in my life but I get kicked out of a hotel after getting annihilated by bedbugs when I am already displacedIt’s the worst insult to injury I have ever experienced AND it was on my birthdayAnd just saying about the picturesthe bug on the sheet did not come out of the burned out shell of my home

14. Residence Inn by Marriott Dallas at The Canyon (3-star hotel)

About this hotel

Off Interstate 30, this straightforward extended-stay hotel is 5 miles from Reunion Tower and 4 miles from historic Dealey Plaza.The casual studios provide kitchens, sitting areas, and tea and coffeemaking equipment, in addition to flat-screen TVs and free Wi-Fi. The 1-bedroom suites have separate living rooms.Hot breakfast and parking are complimentary. Other amenities consist of an outdoor pool and a 24-hour fitness room.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have refrigerators
  • 8 min drive to Klyde Warren Park
  • 24 min drive to Dallas/Fort Worth International Airport
  • Guests liked the friendly service
  • Guests praised the restaurant
  • Guests praised the breakfast
  • Guests praised the outdoor pool

Feedback From Real Customers

Internet Name

Never Again I stayed at this place a dozen times just because of location to work I’m a lifetime platinum member

This place is terrible In July, the rooms are 80 degrees AC is significantly under powered Week of July 4th I has to change 5 rooms to get a room I did not sweat in Garbage in the halls, bathrooms moldy and rusty The place is not maintained

Maria Martinez

Upon check in the front desk agent, I can’t remember her name but it was around 1pm, was extremely kind and excited we were getting married later in the day We went to our room and got ready and she wanted to take some pictures for us before the wedding Honestly it was some of the best pictures we got from that day

Upon return from our wedding there were flowers and a card in our room She went above and beyond to help our special day just a little more special She deserves special recognition and I just wish I remembered her name

Jessica Carpenter

For starters, the gorgeous lady (wearing beautiful head dressing) at the front desk was such a delight on arrival and as we were heading out The room was absolutely gorgeous with a kitchen, living room area, comfy bed, and a wonderful bathroom It was perfect for our day getaway from our kiddos

We will definitely book again for when we take the kids to Six Flags here next week The location is absolutely perfect because we could park and walk up as we pleased instead of dealing with downtown Dallas parking/vallet I highly recommend this place!

15. La Quinta Inn and Suites by Wyndham-Red Oak TX IH-35E (2-star hotel)

About this hotel

Off Interstate 35E and next to multiple fast food eateries, this informal hotel is 3 miles from Reindeer Manor, an alleged haunted mansion, and 11 miles from Windmill Hill Nature Preserve.Unpretentious rooms have microwaves, minifridges and coffeemakers, plus Wi-Fi and flat-screen TVs.Amenities include a seasonal outdoor pool, a hot tub and a gym. There’s also a convenience store and a coin-operated laundry. A hot breakfast buffet and parking are available.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 14 min drive to Poston Gardens
  • Guests praised the friendly service
  • Some guests complained about the breakfast

Feedback From Real Customers

Tan Mack

I think the construction was rushed The rooms are lacking in sensible design decisions The bathroom doesn’t have hanging rods, bars nor hooks for towels or robes

The king suite has 2 TV areas less than 6 feet apart with no division There are soft cushioned seats for dining that have become stained and damaged while guests eat downstairs, the pool is very small compared to other La Quinta locations Breakfast offerings were limited compared to other La Quinta locations but it’s included The room was clean but the bathroom floor needed to be mopped well The shower sliding door was off track The water system on the toilet made the flushing process, a problem Front desk staff was awesome Even the little market was too expensive 1 packet of microwave popcorn was $3 , but Walmart is less than half a mile away

Nae Horton

Hmm how can I start…so my boyfriend and I stayed here for 2 days The lady at the front desk was extremely nice and helpful She did tell us that it will be a $50 hold which was no issue

Once we got into the room it was nice but the tub had a really brown/orange stain but we just cleaned the tub and shrugged it off Unfortunately, the heater in our room wasn’t working so we basically was freezing the whole stay! It was also freezing in the hallways so I’m not sure if something was wrong with their heat They’re breakfast was okay …it wasn’t much Once we check out we say our byes A week later I hadn’t received the $50 hold so I call them and I spoke to someone and was told that the reason being was because I was smoking in my room So I kinda get mad and ask her what does she mean because we don’t smoke She proceeds to say that the housekeeper was the one who reported it so I’m just like okay so where the proof because WE DONT SMOKE! The lady then says (with an attitude) well we usually charge $200 for smoking but we only charged you for $50 so I’m just like THAT DONT SOUND RIGHT! If I was smoking you would charge me a smoking fee correct? She then states that I can call the manager and talk to him about it Honestly this whole thing sounds like COMPLETE BS! I DONT recommend anyone staying here For this to be a fairly new hotel it has poor customer service and there are a lot of things that still need fixing I only gave it 2 stars because the room was nice

Hugh Hays

The handicap room is huge Lots of space for wheelchair and equipment One major concern is the height of the bed

It could easily be lowered by 4-5 inches by taking the legs off and sitting the box and mattress on the floor Present mattress height is 28 inches Lifting a handicap person that high onto a mattress can be dangerous, especially if they cannot walk or stand or they are overweight The commode does not seem to be as tall as the handicap commode in our home The other thing is the breakfast menu Same thing every day Would like a variety Add some fresh fruit Bananas, yogarts, strawberries, blueberries Some toppings for the waffles Just some thoughts This was our first stay We reserved 3 day It is closer to our family

16. Lorenzo Hotel (3-star hotel)

  • Address: 1011 S Akard St, Dallas, TX 75215
  • Phone: (214) 273-3000
  • Ratings: 4.4 (1624 reviews) Very good
  • Website : Lorenzo Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Trendy rooms in a contemporary hotel featuring 2 eateries, a bar & an outdoor pool.

About this hotel

Set in a sleek building in a commercial/industrial area, this contemporary hotel is a 13-minute walk from the Kay Bailey Hutchison Convention Center Dallas and a mile from Interstate 30.Mixing modern elements such as concrete ceilings and photographic murals with baroque armchairs, the trendy rooms have floor-to-ceiling windows, free Wi-Fi and flat-screen TVs. They also include city views, minifridges and coffeemakers. Room service is available.Amenities include 2 eateries, a hip bar and a seasonal outdoor pool, plus a gym and guest laundry facilities. Breakfast and parking are available for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Some guests complained about the showers
  • Walking distance to Pioneer Plaza and Farmers Market, Dallas
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests liked “a works of art”, mentioned 31 times in reviews
  • Guests praised the architecture

Feedback From Real Customers

Emery Gillespie

This hotel is so beautiful and unique art everywhere It has style and creative genius from the artist throughout the hotel The art is uniquely a time piece from Mary Monroe days

Today the front clerk wasn’t that friendly when we checked in and could have left a bad taste in my mouth however; a staff member named David was extremely kind and courteous to show us the entire hotel resort He was patience, great energy, knowledgeable of the history of the hotel He was tired from a long day but took time to help us explore the hotel I will recommend this hotel more than any other hotel Thank you David for making me only wanting to stay at the Lorenzo when I visit DallasProsThe pool closes at 11pmRestaurant inside the hotelHotel decor is modernLocation is 10 mins or less from downtownDecor is phenomenalPricing is reasonable

Nicole Cook

This was a surprisingly great little place It’s renovated so it certainly has charm, and the artistic touches will have you engaged in any room or hallway at the LorenzoThe beds are comfortable & sleep well, rooms are a great size for the cost even at the base rate, the views of the city are stunning with floor to ceiling windows, & the rooms are furnished with unique and aesthetically appealing pieces that you won’t see everyday

The bartender was friendly, food was quick, and parking was easy Highly recommended


Excellent hotel Had a lovely stay and a lot of fun Staff is friendly and courteous

On Saturday night the hotel restaurant had great entertainmentI don’t remember the guy’s name, he was like a one man bandhe put on a fantastic show!I also left my wedding ring in my room after checkout, I was halfway home when I realized I didn’t have it I called them up, they found it and sent it to my home via FedEx I am grateful Thank you Lorenzo Hotel!

17. Hyatt Regency Dallas (4-star hotel)

  • Address: 300 Reunion Blvd, Dallas, TX 75207
  • Phone: (214) 651-1234
  • Ratings: 4.5 (7662 reviews) Excellent
  • Website : Hyatt Regency Dallas
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Upscale venue offering an outdoor pool & a gym, plus 2 restaurants & a sports bar.

About this hotel

Across from Union Station and adjacent to the Reunion Tower, this high-rise, 1,120-room hotel is also 1.6 miles from the Dallas Museum of Art and 3 miles from the Dallas Zoo.Polished rooms and suites offer pillow-top mattresses, flat-screen TVs and iPod docks, as well as minifridges and coffeemakers. Wi-Fi is free. Upgraded rooms add expansive city views. Suites have separate living rooms.Dining options include 2 restaurants and a sports bar. There’s also an outdoor pool, a sundeck, a 24-hour gym, plus a business center and 160,000 sq ft of event space.

Things You Need to Know

  • Guests praised the large, clean rooms but some complained about the furniture
  • Walking distance to the Reunion Tower and the Dallas County Courthouse
  • Guests praised the professional service
  • Guests liked the restaurant
  • Guests liked “Ballroom”, mentioned 18 times in reviews
  • Guests praised the expansive views

Feedback From Real Customers

Cindy Starcher

Incredible views, nicely kept stellar rooms, glass elevators, dining and more will be found here at this beautiful downtown Dallas location We stayed in room 1056 which has beautiful views of the city during the day, and the coolest lit hotels at night! The Hyatt Regency is a beautiful hotel The atrium leading down to the Texas Star is a site to see

Our room was clean and the restrooms were freshly caulked Rooms contain an iron, refrigerator, and hand held driers A microwave can be found downstairs, but are not in individual rooms The mirrors and lights are beautiful and provide indirect lighting for each guest room The Reunion Tower is gorgeous to view or to go up into and see the best views in Dallas, especially at night This hotel offers a variety of conference rooms for all kinds of meetings and events From ballrooms to basic meeting rooms this hotel has it all Beautiful lights and chandeliers are seen around this hotel Certainly worth a visit Up to date and beautiful hotel


This is by far my worst hotel experience The hotel may sit in downtown but there are no restaurants, shops, etc located around the hotel

It sits off in its own little corner Part of the excitement and appeal to staying downtown was the access to explore My fault on choosing this locationSecondly, I paid a large amount to valet only to wait forever for access to my vehicle Ultimately, I had to ask for my keys and go get my own car Now, understand the expense of self-parking vs valet is not a huge difference so why not benefit from valet The room service was not accessible, as neededThirdly, the room is old and furniture is worn Items are not clean The list could go on After a long day of traveling this is not what I wanted to walk in to Overall, I will not return to this hotel One stay is more than enough!

Elmer Boutin

I stayed at the Hyatt for an event that was being held at the hotel It was mostly quite positive with one negativeFirst the good: The people were wonderful and very helpful

There was a nice variety of restaurants, and even the food choices at the event were very good The rooms were quite nice, very clean and had a great view to the south overlooking the freeways (which I prefer to just looking at buildings) The HVAC system was pretty good, keeping the room cool There was also plenty of hot waterOne downside to the rooms: The vinyl covering around the bed frames and on the walls above the beds were dry rotted and flaking Every night before bed I had to sweep the flakes of vinyl that were all over the nicely made bed That really detracted from my experience I would have given 5 stars if it weren’t for that

18. The Joule (4-star hotel)

  • Address: 1530 Main St, Dallas, TX 75201
  • Phone: (214) 748-1300
  • Ratings: 4.6 (1278 reviews) Excellent
  • Website : The Joule
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Neo-Gothic 1927 hotel with lavish rooms, a striking, cantilevered pool & a posh Texan restaurant.

About this hotel

Set in downtown Dallas, this arty, Neo-Gothic hotel built in 1927 is a minute’s walk from Nieman Marcus department store and 9 minutes from the Dallas Arts District.Lavish, contemporary rooms come with plush en suite bathrooms, Wi-Fi, iPod docks and flat-screen TVs. Suites add separate living rooms with sofabeds. Some have private terraces, while a 2-bedroom penthouse adds a library, dining room and kitchen.There’s a cantilevered pool with city views. Dining/drinking options include 2 cafes, a basement cocktail bar, and Texan and Italian restaurants. Other amenities include a fitness center, spa and event facilities.

Things You Need to Know

  • Guests praised the clean rooms
  • Walking distance to Thanks-Giving Square and Pioneer Plaza
  • Guests praised the professional, friendly service
  • Guests praised the restaurant
  • Guests mentioned concierges 19 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Nelson Chamer

Don’t forget to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking a stay They compare thousands of booking web sites and normally will have rooms much cheaper compared to others! Thank me later! This place is one of the most well known in the area

I have been staying here for years If you decide to stay here you won’t be disappointedThis is the only hotel I will now stay at in Dallas We booked a suite and it was above and beyond all expectations The staff from valet to front desk was exceptional The room was immaculate and gorgeous We stayed in the original wing and had a direct view of the giant eye ball I cannot recommend this hotel enough

Prof C

We chose the Joule for our Anniversary and our expectations were far surpassed Upon check-in we were given an upgraded room due to a scheduling complication but it would be an understatement to suggest the upgrade selected for us was warranted

nay, the hotel manager went well above our expectations to remedy the situation Regarding the hotel, it was one of the cleanest we’ve ever stayed in and the room was magnificent Additionally, each element of the hotel experience was brilliantly executed During our stay we utilized valet, sipped drinks by the pool, toasted champagne in the room, and ate breakfast on the terrace; each element served with a care for a customer appreciation generally unrealized by most in the industryI would return and I would highly recommend any friend of mine to stay at the Joule

Sarah Ortiz Shields

We chose The Joule for a birthday celebration trip to Dallas and were not disappointed The Lead Concierge, Nick, helped me arrange a few special somethings for our trip Check in was easy with the valet, and staff were friendly when checking in

When we mentioned we missed the Eyeball last time were were in town, the front desk ensured that we had a corner room overlooking the park and Eyeball The room was very comfortable, the bed was luxurious and soft We had an excellent stay and will definitely be back

19. Hampton Inn & Suites Dallas-DeSoto (3-star hotel)

About this hotel

This contemporary hotel is 12 miles from downtown Dallas restaurants and arts venues and the Dallas AquariumAll rooms have free Wi-Fi and flat-screen TVs, work desks (plus ergonomic laptop desks) and coffeemakers. Suites add living space with sofabeds and some have whirlpool tubs.Freebies include parking, a hot breakfast buffet or weekday breakfast bags to go. There’s a courtyard patio, and amenities include an indoor pool, a whirlpool and a fitness center, plus a business center.

Things You Need to Know

  • The rooms have TVs and microwaves
  • 14 min drive to the Dallas Zoo
  • Guests liked the service
  • Guests mentioned “Housekeeping” 13 times
  • One of the few hotels in the area with an indoor pool
  • Guests praised the hot tub

Feedback From Real Customers

Nacomie Blackwell

The staff was super friendly and helpful The pool was warm and nice the hot tub was phenomenal The breakfast had lots of variety and was very filling

I enjoyed the room it was spacious The beds are not fantastic but it was OK for overnight I was celebrating my anniversary with a stay-cation, they accommodated us very nicely I am grateful to the staff for going above and beyond to make our stay wonderful

Chad Chad

While there are front desk personnel who are friendly and helpful, my initial contact was rude and unfriendly When I asked about senior discounts, the response was I don’t know and the person didn’t try to find out The room was too expensive for one night for what was offered

The room was 3/4 carpet and filthy The shade could not be lifted up and the shade itself was so worn that portion of it could be seen throughThe friendly personnel have no authority to make, what I believe, necessary changes when left in charge of the shift The manager also lack a sense of an initial friendly communication If a person has a strong sense of persuasive communication and intelligence, you may be able to get your point over to the manager Otherwise, the manager will tlak down to you even below the level of a 6 year oldI have stayed at several Hilton locations but I won’t be returning to this one And by the way, as I was leaving, another patron was frustrated and speaking very negatively about her encounter with the manager The only reason for the 2 star on service was because of the two clerks who deserve praise

Kimber Meade

I do not recommend this place The lady at the front desk was very unpleasant She acted as if we inconvenienced her to check in

Very rude Tried charging me 2 times I had to ask her to double check her records to which she found our charge Hotel is not even the cleanliest & does not smell good After checking out we were given a receipt with a $0 dollar balance – since we paid up front DAYS later they charged my card AGAIN I called the front desk who was absolutely no help She said her hands were tied & there was nothing she could do She would not reverse the charges – she said it was up to me to get this sorted out Just to clarify – both charges cleared, nothing was pending Luckily our bank was useful & were able to reverse the charge Worst hotel experience

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