13 Best 5 star hotels in Laurel, MD (2022)

Eb G

Clean, quiet and convenient location Spacious rooms with mini fridge and microwave Extended continental breakfast hours on weekends

Early check-in option with 11a check out Sofa and desk located in rooms There were cracks in the ceiling in bathroom but nothing more problematic in room There are Dove products for body and hair which was extremely delightful! Housekeeping has a presence and politely knocked on the door as a reminder that check out was in 10 minutes The breakfast was a bit interesting, surprised no potatoes There is a pancake makersorry no waffles! Cinnamon rolls were dry Eggs, sausage, gravy, biscuits were hot food items There is also a pool area! Plenty of uncovered parking out front This hotel is very clean all over I highly recommend if you are in the area for business or personal travel

Mrs. Waddell

I would love to give this hotel an excellent review because it appeared as if the customer service was superb and the rooms were clean and smelled good I had to put a $50 deposit when I was using my debit card This was fine even though I spoke to them on the phone and they didn’t tell me anything about a deposit when using a credit card or when using cash

I was supposed to use cash to pay for the room but there was $150 deposit when using cash This is not noted on a sign anywhere and was not told to me when I made the reservation and specifically ask what is the total cost to reserve the room I paid for two days but I actually checked out early on the second day before The cleaning staff even got to my room I did not expect to get a refund for that day But I had a feeling that because the room was paid for for the entire day and the cleaning staff hadn’t even made it to my room that they were going to either use my room for their own personal use or try to sell the room to someone else I had no issue with that but my suspicions was something funny was going to happen This was May 1 that I checked out and now it is May 12 and I still have not received my $50 deposit They are holding my money hostage I have called them and they claim that they have sent it back and I have also called my bank and they say that Holiday Inn express is holding my $50 deposit still I would never use my card at this hotel again let alone even do business with them I left the room spotless and I know I did not make any damages so there was no need for them to hold my $50 deposit A matter of fact they assured me that everything was fine and they had released my $50 deposit I am highly upset because I needed that money because it wasn’t in my budget to give that to them in the first place There is some shady stuff going on there and I do feel like it was racially motivated

Amanda Strange

Stayed here 3 nights for business It is decent hotel overall besides the really hard and uncomfortable bed, but the horrible service ruined it for me I called multiple weeks ahead and asked for late checkout for my final day since I had work to do, which they agreed and told me the latest was 3pm

Great So I planned to work and leave by 3pm The night before checkout, I even called the front desk to confirm I had late checkout They told me yes, they see it on my reservation, no problem However at 11:15 the morning of checkout, I get a call in my room by Evelyn at the front desk saying I need to check out I told her I had arranged late checkout and she told me, no you did not, we don’t do that, you need to leave because we have a large party coming and we need to clean your room I told her, it was arranged ahead of time for my reservation and I even confirmed last night She replied, oh that person is new they don’t know what they’re doing Wow I told her, well I’m in the middle of work I can’t stop and I need until 3pm as I had planned to After going back and forth she agreed to 2pm, even though I needed 3pm as planned I asked to speak to a manager and was told there was none Only when I asked her name did she say okay, you can stay until 3 This after arguing with me and being extremely rude and unprofessional In all my years of staying at hotels, I’ve never ever experienced being treated like that This same person, Evelyn, was even rude at check in She wasn’t even at the front desk when I arrived and the door was locked so I couldn’t even get in the hotel I waited for a while before she finally let me in Once I did and got my room key, I asked for a cart to haul up all my stuff since I had a lot and was told they’re all occupied No concern whatsoever as I struggled to get all my stuff up People like Evelyn should not work in hospitality Oh and the kicker is when I checked out before 3pm, this large party they were kicking me out for was not even there So all that arguing and rude service… for nothing I was planning to come stay at this hotel regularly and now I’ll take my business elsewhere