18 Best 5 star hotels in Leawood, KS (2022)

Sky Bloo

The room itself was clean and the hotel was peaceful, bed was nice Our stay was great However there was a price discrepancy that I needed clarity on so I called to figure out what the charges were and NATASHA the morning cashier didn’t even let me finish explaining the issue before she began to cut me off and talk

I kept asking what the extra charge was because it was showing in the bank account but it wasn’t on the receipt She continued to say it was a beautiful Saturday and she wasn’t in the mood to argue with me Talking about she doesn’t get paid to get talked to like that, MIND YOU, I NEVER got upset UNTIL she started making smart remarks and cutting me off, being sarcastic and whatnot So I gladly broke her off a piece and asked for a manager She hung up on me and I called back I’m being polite asking legit questions and she couldn’t even CLARIFY that it was an incidental charge The clerk that was there the night before said the incidental charge would be $20 but it ended up being more That’s where the confusion and miscommunication was However she was rude As h3ll Once I spoke to a manager she explained everything and it made sense I probably wouldn’t go back just off the strength she couldn’t explain something simple Maybe if she had listened before she started running her mouth I wouldn’t have snapped on her And the lady from the night before shouldn’t be telling people prices if she doesn’t know what she’s talking about

Taing Aung

Room was clean, beds very comfortable We stayed here for 1 night with our whole family so we booked 3 rooms My only complaint was the pool

filter was not running and hasn’t been for sometime The water was cloudy and there was so much built up scum on the pool tile that people were able to scratch their names on it Yuck There were no towels in the room and it was obvious no one had swept, mopped or even checked the pool room in quite a while (Ex Food on floor, dirty, wet floor and towels/goggles on the floor) We paid quite a bit to stay here and the pool was the deciding factor as to why we picked this place Not to mention the pictures of the pool are misleading, there isn’t even a hot tub as shown

Brad Kosar

3-star facility 5-star staff The property is aged but the staff were very friendly; everyone greeted me with a smile

The owner needs to update the property It’s old The dining area looks to have been updated in the last few years but the rest of the property has a late-90’s vibe to it Now although the decor and property are outdated the property was clean and seemingly well maintained Also, the area in front of the bathroom sink was carpeted–that was gross; we all know that carpet will never really fully dryThe desk staff were amongst the most friendly I have encountered in awhile at a Marriott property Management has clearly hired the right people and trained them wellHowever they were short-staffed; as is common in the hospitality industry today We needed maintainence for a ‘plumbing issue’ in our room The front desk attendant said they were short staffed but said she could provide us a plunger and rubber gloves to perform the service ourselves Frankly I was impressed and grateful for not only the honesty but the solutions-focused action of the staff My Midwestern sensibilities embraced the opportunity to solve a problem quickly by doing a little work myself but I could see how that could be a turn off to some guests Overall I consider this situation to be a positive because we felt like the staff were being creative in a tough situation to solve our problem Well done teamAlso, nice courtyard area off the lobby