14 Best 5 star hotels in Leesburg, FL (2022)

Rebecca Gaconnet

We were so pleased with our room Really comfortable bed, lovely pillows, and that cute little efficiency kitchen We didn’t need that for our one night visit, but will definitely keep the place in mind should we ever need a longer stay

Breakfast choices and area were wonderful A beautiful arrangement with lots of seating options for individuals or groups

Jenny Lawson

It was an overall great stay! It was clean, the rooms were nice, and the workers were polite I just wish the pool hadn’t closed at 8:30 That’s kind of early

When you’re on vacation you’re busy doing stuff all day, it’s nice to come and unwind in the pool, but it was always closed, unfortunately! We did get to swim once, it was nice

DJ S

Upon entering the day to come to the hotel it was catastrophic traumatic uneventful frustrating and totally disorganized Nothing was done right the way it should have been done But the manager tried everything he could to rectify the situation

After driving 6 hours frustrated anxious and tired with an elderly woman and a service dog it was very difficult for me to calm down Mind you I had gotten lost for an hour and 45 minutes because nobody knew how to explain how to get there to the hotel from where I was at No matter how much I was explaining myself to them where I was at I was not getting proper articulate thorough directions One of the employees kept hanging up on when I asked how do I get there and he didn’t know and then associate female did not know Which was creating more anxiety because I wanted to get in there freshen up and lay down I said how come you don’t know how to give directions which I found out later they were new people Instead of putting a manager on the phone to direct me it just became worse in an escalated By the time I got to the hotel more issues arose that I almost didn’t even say there that night I was ready to sleep in my car because of the battles that somebody else created before coming to the hotel Which one major one said I didn’t have a reservation but I had a reservation number The manager did everything he could to call me down but I was not about to calm down because I was just too tired and overloaded which nobody seemed to understand Make a long story short cuz this is a long one the end the manager of the hotel ends up fixing my reservation and my rate the way it was supposed to be originally The front desk personnel made up for whatever I was going through the breakfast the room and the accommodations help me to slowly get back to my rational self I was pretty angry and disgusted considering what I was encountering I left the front desk and tip hospitality tip which I always do when I visit a Marriott hotel This place was difficult to find cuz the road maps were two different zip codes and two different areas My GPS was telling me one thing and these guys were telling me something else I had a long conversation with the manager and he said he would fix the problem so the sort of thing would not happen again He promised to stay on top of it and the training would be better considering there was a new hotel and more training needed to be installed It’s in a good area It’s close to all the essentials things that you might need while traveling I hope that nobody has to go through what I went through because in the 25 years I’ve been a member I have never experiences in my entire time visiting Marriotts My mother and my daughter were severely affected by this as well as myself medically speaking I highly recommend you do not deal with reservations if you’re going to make arrangements to say it’s this hotel please deal directly with the manager himself then you know nothing will go wrong Thank you for taking the time to read this and you all have a nice day