5 star hotels in Lenexa, KS

1. Courtyard by Marriott Kansas City Overland Park/Convention Center (3-star hotel)

About this hotel

Off the I-435, this straightforward hotel is across from the Overland Park Convention Center.Contemporary rooms offer free WiFi, desks, flat-screen TVs with premium cable channels and coffeemakers. Suites add separate living areas and minifridges.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner. There’s also a business center with workstations and printers, plus 6 meeting rooms. Other amenities include an indoor pool, whirlpool, exercise room and free on-site parking.

Things You Need to Know

  • Guests liked the clean rooms
  • 9 min drive to the Museum at Prairiefire
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned “Bistro” 19 times
  • Guests mentioned lobbies 25 times
  • Guests liked the bar

Feedback From Real Customers

Donna R Henderson

We were only spending the night as part of our mini vacation We checked in at 4:30 and went our for a steak and lobster meal at a location close by I wanted 2 queen beds but, none were available

They said they could get a suite with a king size bed and a divan that opened up to a queen size bed Perfect! It was very comfortable! The ultra bedding for the divan mattress was immaculate and the bed linens were fresh and and smelled so good! The breakfast was Outstanding and Delicious So many choices My eggs were cooked to my specifications and there were more choices on the buffet to choose from!! They went above an beyond to cater to our every need Love This Place!!!!!

Holly Graves

I had booked at the Aloft, but was relocated due to a plumbing issue at the hotel I was grateful for a place to stay but the courtyard is nothing like the Aloft Nothing within walking distance and the hotel bar is reminiscent of a walk up counter at the airport rather than a place to relax at the end of a long work day

Room was clean, but there are no usb charging ports which was inconvenient and unexpected Staff was fine Overall this place left no impression on me and I wouldn’t stay here again unless it was the only option Great if you plan to drive somewhere for dinner and then go straight to your room and sleep

Paul Corley

Very much enjoyed our stay hereCorey (manager) was gracious & helpful He went out of his way to help us during our stay!! Room was very comfortable and spacious! Ella kept our room very clean & neat!Also it was a very safe & great location

👍

2. Great Wolf Lodge Water Park | Kansas City (3-star hotel)

About this hotel

This expansive, all-suite resort is 2 miles from Schlitterbahn Waterpark and 1 mile from the Hollywood Casino at Kansas Speedway.Woodsy suites have free Wi-Fi, TVs and sitting areas. Themed quarters add caves and tents. Upgraded apartments feature kitchens, living rooms and balconies; some sleep up to 8.There’s a water park with slides and indoor and outdoor pools. Other amenities include a fitness center, mini-golf and an arcade. There are also 4 casual restaurants, a market and a spa.

Things You Need to Know

  • 6 min drive to the Kansas Speedway
  • Some guests complained about the air conditioning and the beds
  • Guests liked the professional service
  • Guests mentioned “arcade games” 148 times
  • Guests praised the grounds
  • Guests praised the nightlife
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Daniel Smith

Fun had by all Staff is so polite Kids have such a great time when we go

Water Park is amazing Food was better than I thought it would be Very clean and well managed Not a negative thing to say Your wristband is your room key and you can also swipe it anywhere inside to pay for things by charging it to your room I always love that I don’t have to bring my wallet down to the water area and have to worry about it all day

Anthony Jessica Pontarolo

Very fun for the kids, but be prepared to spend an arm and a leg and not sleep well If we return I’ll bring a sound machine with us I honestly cannot describe the noise from upstairs, I think they were jumping on the bed and then onto the floor, and it lasted until about midnight

Yikes! But the facilities were very clean, staff was SUPER friendly and helpful, and we could’ve stayed for about three days & nights to really have experienced everything they have to offer Kids loved the experience, food and drinks were tasty, and everyone was so kind

Ryan

The water park was fun and water was warm enoughBut if you are going for the magic stuff then best to go with the idea that you can only do it at certain times and that you will have issues with the technology of it While we were there on spring break, a busy time for them

We were told the magic is only open at certain times to keep the kids out of the halls But at the same time they have a yoga session happening in main entrance well stupid but sure why not Then we asked then when it would turn on? Was told 9:00 am Was not the case, talked to manager with no helpful advice other then to just wait till it happens to be turned on, (it was not turned on by 9:20) we explained that we were not happy with the fact of trying to keep kids busy while the rest of the 3 rooms we had pack up to leave and the offer to fix it was to return the wands if we didn’t want them We decided to try and just wait for them to turn on and when they did they had computer issues so the system would have you start a quest then get 1-2 parts and then tell you that you are not on a quest We did end up finishing the quests in the end but overall didn’t feel like it was user friendly or that the people running it cared about it at allI very much do not like to leave reviews like this however had I known this in the first place I would have gone to the great wolf lodge again in Wisconsin Dells that is much bigger, better ran, and more to do in the area So sorry KC but won’t be back

3. Embassy Suites by Hilton Kansas City Olathe (3-star hotel)

About this hotel

This sophisticated all-suite hotel is 5 miles from the Legler Barn Museum, and 7 miles from both Black Hoof Park and Thomas S. Stoll Memorial Park.Understated suites provide Wi-Fi access, flat-screen TVs and sitting areas with pull-out sofas, as well as microwaves, minifridges and Keurigs.Complimentary perks include breakfast, parking, and regular evening socials with snacks and drinks. Other amenities consist of an indoor pool, a gym and a restaurant/bar with a patio, plus 24,000 sq ft of meeting space. There’s also a rooftop terrace and a convenience shop.

Things You Need to Know

  • 5 min drive to Stone Pillar Vineyard & Winery
  • Guests liked the service, which has a concierge
  • Guests praised the rooms but some disliked the kitchenettes
  • Guests praised the restaurant
  • Guests liked “hamburgers”, mentioned 13 times in reviews
  • Guests liked the fitness center
  • Guests praised the nightlife
  • Guests praised the indoor pool

Feedback From Real Customers

Billi Mowbray

This was an excellent place to stay Most places lately are a let down with customer service, but I am happy to say that is not the case for this staff! They checked all of the great customer service boxes, from the front desk staff to the wait staff in the dining room! Then there was the amazing breakfast they offer in the morning It was quite a spread and omelettes made to order as well

Again this was an excellent pick!

Crystal N

By far, the Worst Embassy Suites we’ve been to and we’ve stayed at many all over the country Even the ES in Overland Park that is so much older is run better than this one For any sports teams visiting KC for tournaments, STAY AWAY from this

The hotel only cares about rooms sales and they do not care or welcome their guests 1 There’s no coffee after 9:30AM There’s no coffee shop or cold drink, tea or smoothie place at the hotel at all Never seen such an empty bare hotel Guests have to drive a distance to get a drink Even Hilton Garden Inn has cold iced water, tea and coffee pots placed throughout the day in the lobby Here – nothing 2 All hotels typically when they have guests and busy weekend accommodate with food and drink service There are at least 100 rooms taken during this weekend for softball tournament just from our club Parents and kids eating at the restaurant last night, watching Stanley Cup playoff game The restaurant is full, people ordering food and drinks from 5pm, tens of thousands of dollars to be made in revenue this weekend The lady working at the hotel restaurant literally turns off the TV at 10pm and basically tells everyone to leave because they’re closed People are still eating their food and having their drinks, she hands them the bills and demands they pay immediately because they’re closed Never seen anything like this All the hotels we’ve stayed at, accommodate their busy weekends of guests by staying hour or so to wrap it up 3 The rooms are very small, no room for luggage, the drawers are so small, can only fit Barbie clothes The plumbing is terrible with sinks not draining, water pressure so low that cannot even wash your hands STAY AWAY from ES Olathe!! Take your money elsewhere! There are tons of hotels in the area esp Overland Park that know how to operate and accommodate busy weekends of full capacity and treat guests with good customer service

4. DoubleTree by Hilton Hotel Kansas City – Overland Park (3-star hotel)

About this hotel

This classic hotel is adjacent to US Highways 50 and 69, plus Interstate 435 in a suburban Kansas City office park.All rooms offer modern decor and custom-designed beds, plus flat-screen TVs and WiFi (fee). Suites add separate living areas and wet bars.An all-day restaurant serves American regional favorites in a casual dining room or on an outdoor patio with fire pits. There’s also a fitness center, indoor pool, whirlpool, sauna and racquetball court. Additional amenities include 20,000 sq ft of event space and a business center, plus free parking.

Things You Need to Know

  • 6 min drive to the Nerman Museum of Contemporary Art
  • Some guests complained about the kitchenettes
  • Some guests complained about the bathrooms
  • Guests liked the friendly service
  • Guests liked the all-day restaurant
  • Guests liked “cookies”, mentioned 47 times in reviews
  • Guests praised the fitness center

Feedback From Real Customers

Kimberly Favazzo

Overall great experience The Front Desk was great and even helped locate us a few places to go I got a corner room and it was clean & nice

I actually used my point for the stay which was 30,000 I had drinks at the bar and it was a nice environment although the server was very busy So patience is encouraged The next morning, I enjoyed coffee and working from a high top table in the lounge

Debbie Johnson-Hicks

My room was 1211- directly across I guess the laundry or cleaning room That door stayed open the entire time I was there It continuously sounded as if someone was coming in my room, because of the air I guess

However whenever someone was in there you can hear them clearly into the room as if they are at your door It was not as if they were loud on purpose, its was the lack of sound proof provided in the room The carpet was coming apart as you walk into the room The bottom of shower had a scum stain After pulling back the sheets on one side there was a cluster of snags I staff was super nice and servicing Restaurant was nice even while training new staff members The only thing room service charged me 795 for a glass of tea which came out of a bottle Restaurant gave me the bottom and glass of ice, tacky and super up charged on the drink Front desk was generous to provide a cookie everyday with a smile Sauna and gym was clean and nice Parking was horrible, trashy not sure if someone comes out there an clean up Cant say I was 60% satisfied

Kelly Ann

Great service at check in Little black short hairs on bed & long brown hair on toilet seat & bathroom floor upon check in & paint cracking around drain in bathtub made me wish I had shower flip flops Other than that room appeared clean and in decent shape

Very ugly curtains Comfortable bed Popcorn ceilings Elevators doors close very quickly and have poor motion sensor – watched a older gentleman get squished in the doors, thankfully he wasn’t hurt

5. Residence Inn by Marriott Kansas City at The Legends (3-star hotel)

About this hotel

Beside a business park with shops and restaurants, this modern all-suite hotel is a 4-minute walk from baseball games at CommunityAmerica Ballpark, a mile from motor racing at Kansas Speedway and 3 miles from Schlitterbahn Waterpark.The airy, warmly decorated studios offer free Wi-Fi, kitchens, and sitting areas with sofas, plus coffeemakers and flat-screens. The 1- and 2-bedroom suites add separate living rooms.Complimentary perks include parking and hot breakfast. Other amenities consist of an indoor pool, a hot tub, a gym and a basketball court, in addition to a business center, coin-operated laundry facilities and a sundry shop.

Things You Need to Know

  • Guests praised the rooms and the kitchenettes
  • 7 min drive to the Kansas Speedway
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests mentioned “shopping malls” 19 times
  • Guests praised the breakfast
  • The fitness center has weight machines and free weights
  • Guests praised the nightlife

Feedback From Real Customers

Rose Bowman

Reunion turn out great 2 Nice outdoor spaces Pool was nice, had towels at the pool

Was a busy pool Breakfast was good Rooms were extra nice Had a conference room for the weekend We used it all the time All the staff was very accommodating Watch the parking If you don’t have a pass visible in your car, you might get towed I will go again

Ramon Fierros

Christa (Front Desk Attendant) and Chase (Manager) are friendly, professional, and competent Location is excellent Hotel pool and basketball court are very nice

Constructive FeedbackRooms need these improvements:1 Replace the AC units (end of life)2 Install a shower door to prevent water from the shower spraying to the bathroom floor3 Shower floors are slippery Potential for people slipping and getting hurt Provide a floor mat and install a hand rail on the inside of the shower4 Housekeeping could pay better attention to detail when it comes to cleaning the rooms In particular, trash under the extending sofa, some leftover hair in the shower, and vacuuming the cornersThese improvements will bring the hotel up to Marriott standardsHope this helps

M W

The location of the hotel is great, but that is the only positive I can giveThe room I stayed in was pretty gross, there were hairs in the bathroom shower and floor from previous guest, there were crumbs on the floor as if a vacuum was never used, and the walls/doors were truly filthy – they all had dirty splash marks, just overall very dirty You would think that for the ridiculous amount they charged the room could have been cleaner

The breakfast was also blah When I checked out I told the person at the front desk about my experience, he was apologetic and polite but that was about itI had stayed at this Marriott several years ago and my experience back then was much different which is why I chose to stay again, but that will be the last time I give this hotel my business You can do better Marriott!!!

6. Candlewood Suites Lenexa – Overland Park Area, an IHG Hotel (2-star hotel)

About this hotel

Off I-35, this straightforward hotel is 3 miles from the Nerman Museum of Contemporary Art and 4 miles from Sar-Ko-Par Trails Park. It’s 5 miles from Sky Zone Trampoline Park.Warm rooms provide free Wi-Fi, flat-screen TVs and kitchens, plus microwaves, minifridges and coffeemakers.Parking is complimentary. Other amenities consist of a gazebo with BBQ facilities, and a gym. Pets are allowed and there are coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have refrigerators
  • 8 min drive to the Nerman Museum of Contemporary Art
  • Guests praised the friendly service
  • Guests liked the beds, mentioned 14 times in reviews
  • The fitness center has free weights and treadmills

Feedback From Real Customers

cudadisney

Their rooms are really awesome with great space Kitchenettes, which come in super handy when trying to save and feed kids Absolutely love the bathroom essentials they provide

Not tiny bottles! The staff seemed tired but were welcoming They have a lending locker for games and a small store for snacks and such They do have onsite laundry and a gym No pool which stinks Also no creamer available for the 24 hour available free coffee (can’t drink coffee without a little creamer) Location is right off the main highway into Kansas City

Carrie Raper

Most everything was great although we had to wait around 10 minutes for the front desk clerk to get off of the phone with a disgruntled person before we could check in The only other issue I had with our stay was there were no cups in the room I understand why regular cups, silverware, & dishes are not available due to Covid safety concerns, however disposable ones could be made available

Other hotels we have stayed at had plastic wrapped disposable cups in the bathroom so I know they are available Otherwise everything was great!

7. Staybridge Suites Overland Park-Kansas City Area, an IHG Hotel (3-star hotel)

About this hotel

In an area filled with major thoroughfares and casual eateries, this unassuming all-suite hotel off Interstate 435 is 3 miles from the Johnson County Museum and 2 miles from Roe Park.Straightforward studios provide fully equipped kitchens, flat-screen TVs and Wi-Fi. Suites offer separate living rooms.Amenities include an indoor pool, a gym and guest laundry facilities, as well as a patio with a fire pit and BBQ grills. Regular evening socials, a breakfast buffet and parking are available.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • 7 min drive to Johnson County Museum
  • Guests liked the friendly service
  • Guests mentioned beds 11 times

Feedback From Real Customers

Kuo Life

Very clean, nice, like new hotel near all the shopping areas! It’s a little further away from Country Club Plaza but I don’t mind driving 20-25 min to get there I enjoy having a small kitchen with my king bed studio Highly recommend staying here!Stuart and the other front desk lady were super friendly and courteous!

Deona Sherrill

We had recently had to stay at a hotel for a little over a month due to water damage and this place did not disappoint The units are clean, had up to date decor and were very comfortable The staff was excellent! Very friendly and helpful

The daily breakfast was amazing Fresh, hot waffles, bacon, sausage and eggs plus a large selection of cereal, fruit and pastries What more could you ask for?! The on site laundry was free to use! I know, free!! There was a very nice gym and a nice indoor pool They really made our stay comfortable and happy A refreshing change from the horror of the Ameristar but that’s a different review Lol

Michelle Calais

Clean hotel with friendly staff There is 1 major issue: the indoor pool The tile around the pool is crazy slippery! Someone is going to get hurt badly

Walking very slowly and carefully was still very difficult to keep from slipping and falling Please put a coating on the floor before a disaster happens I managed hotels for many years and had to do this myself when the wrong tile was laid in a new construction Other than that, the pool area is very clean and adequate pool towels provided We will definitely be back but will bring water shoes! 😉

8. Courtyard by Marriott Kansas City Olathe (3-star hotel)

About this hotel

A mile from Interstate 35, this straightforward hotel surrounded by informal eateries is 3 miles from the Mahaffie Stagecoach Stop & Farm living history museum and 4 miles from the Nerman Museum of Contemporary Art.Low-key rooms feature Wi-Fi and smart TVs, as well as microwaves, minifridges and coffeemakers. Upgraded rooms add sofabeds.Breakfast and dinner are offered in a casual restaurant that also has a bar. Other amenities include a fitness center, an indoor pool and meeting space, plus coin-operated laundry facilities. Parking is available.

Things You Need to Know

  • 4 min drive to Kansas City Automotive Museum
  • Guests praised the service
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino

Feedback From Real Customers

lynde harken

My husband and I stayed at this hotel last night I had eye surgery yesterday morning and was in a lot of discomfort and needed to rest but hotel check in wasn’t until 3 pm I called to ask for an early check in and the girl at the front desk was VERY nice and accommodating

She told me she could get my in a room by noon for sure but ended up calling at 10:30 am and told me she had a room ready I am so appreciative she went above and beyond so I could rest and recover! The rooms/ hotel were very clean and comfortable as well! Would definitely recommend staying here

Amber Gravley

This is the place to stay in Olathe We have stayed here serval times and the service is just top notch Every single staff member is insanely friendly from the front desk down to housekeepers to food service

It is Uber clean, maintained, and inviting I can’t say enough good things If you need a hotel in olathe or just want a quick getaway on a snow day in town, this is your place They are so kind and accommodating Very nice job to Mike and his team! Special thanks to Austin for being so kind & helpful

9. SpringHill Suites by Marriott Kansas City Lenexa/City Center (4-star hotel)

About this hotel

In a mixed residential and commercial area off I-435, this relaxed all-suite hotel is 2 miles from the Legler Barn Museum and 5 miles from Oak Park Mall.Bright, straightforward suites offer free Wi-Fi, flat-screen TVs and wet bars, as well as minifridges, microwaves, and tea and coffeemakers. All have living areas with pull-out sofas.A breakfast buffet is complimentary. A lobby bar features a terrace with a fire pit. Other amenities include an indoor pool and an exercise room, plus a contemporary lounge and a convenience store.

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to Sar-Ko-Par Trails Park
  • Guests liked the service
  • Guests liked the restaurant
  • Guests mentioned pools 19 times

Feedback From Real Customers

Brenan Pool

I wish I could give this place more stars, but the breakfast was underwhelming They’re still serving COVID-style grab n-go sandwiches and cereal foods, when a DC restaurant I just stayed at is a fully open buffet style The milk was frozen, and options limited

The rooms were very very nice and I would still recommend staying here

semper crescis

Hotel is nice enough, but getting here right now is a pain The exist off the higheay is closed, so you have to go down one more and come back up through a street with like 6 roundaboutsLobby is nice, reception was okay

Will update after breakfast tomorrowWeird stain/dirt on couchI think a 4-star review is adequate, but pushing lower

10. Marriott Kansas City Overland Park (3-star hotel)

About this hotel

This laid-back hotel is 3 miles from Roe Park, and 5 miles from both the Museum at Prairiefire and Thomas S. Stoll Memorial Park.Understated rooms offer Wi-Fi access, flat-screen TVs and marble bathrooms, plus tea and coffeemakers. Room service is available.Amenities include 2 restaurants (1 is breakfast-only), a cafe and a gym, plus guest laundry facilities and an indoor pool. There’s also a seasonal outdoor pool, and meeting and event space. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the beds
  • 9 min drive to the Nerman Museum of Contemporary Art
  • Guests praised the clean rooms but some disliked the kitchenettes
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “Ballroom” 12 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the bar

Feedback From Real Customers

Dean Thompson

Service was great Di went out of her way during the breakfast service every day to make sure we were happy She found out I liked regular Lipton tea and not only found me a tea bag but she recognized me each morning and would go get me a couple of tea bags during that time

You could see her going around and giving that same level of service to everyone She really goes above and beyond and takes pride in what she does

Elise Masters

This review may be confusing as I did not actually stay at this hotel I stayed in the Marriott that was in downtown KC but needed a place to hang out for a couple of hours until a friend could come pick me up When I explained the situation to the hotel staff behind the counter they were so friendly and accommodating and made me feel so at home even though I was staying in a different branch of the hotel

The atmosphere in the lobby was wonderful as well They had aesthetic areas to sit and classy music My few hour stay was very enjoyable and I wish I had caught the name of the staffer behind the desk so that he could be recognized

Mathew Johnson

The room was clean and comfortable with excellent wifi available Deducting one star as the breakfast hot food offering was not hot Even items from the bottom of the various serving dishes were, at best, lukewarm with the top often being cold

Didn’t try any of the lunch and evening food options so no comment thereWindows could have done with a clean as wellBut in terms of priorities which were somewhere comfortable to stay with friendly staff – these were met and exceeded so would stay again

11. Embassy Suites by Hilton Kansas City Overland Park (3-star hotel)

About this hotel

Less than a mile from I-435, this understated hotel with a central atrium is 16 miles from the Kansas City Zoo and 5 miles from the Johnson County Cultural Center.Straightforward rooms include flat-screen TVs, Wi-Fi (fee) and minifridges, plus microwaves and coffeemakers. The 1- or 2-bedroom suites add living areas with pull-out sofas; some feature conference tables.Breakfast and an area shuttle are complimentary, as is an evening reception with light appetizers and drinks. There’s also a restaurant, an indoor pool and a fitness center, as well as a business center and meeting rooms.

Things You Need to Know

  • 7 min drive to Johnson County Museum
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes and the air conditioning
  • Some guests complained about the bathrooms
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 31 times
  • One of the few hotels in the area with a casino
  • Guests liked the bar

Feedback From Real Customers

Delaney Jones

The rooms were spacious and cozy and definitely worth the price point Stayed one night for a couples’ weekend and the area was clean and quiet Love the setup with glass elevators and a huge central “courtyard” area

Bartender was very kind and conversational and breakfast was good (albeit a bit hectic, but hey, it’s free!)Used the remote key option in the Hilton app and it was AWESOME! So neat to be able to open the door with my phone and do a remote check-in to skip the line

Tanya Burns

Very friendly, clean hotel Upon arrival we were greeted by a gentleman at the front desk He went out of his way, to show us a room, and to be patient as we decided whether to stay

Glad we did! This hotel was clean, and had the most courteous, and friendly staff I have seen in a long time Breakfast was a surprise as it was a hot breakfast with numerous choices Once again, the staff was very courteous and ready to help They seemed sincere and it was refreshing Will stay there again

Megan Switzer

The included breakfast is great Made to order omelets, additional hot food items, as well as fruit, waffles, bagels, and oatmeal The evening reception is a great add, and the bar staff is awesome

The new food menu is full of options that are hard to choose from, and the food actually comes out tasting like a solid restuarant grade meal Very good Rooms are always clean and feel updated even though the hotel is older Location is close to highway and there are lots of other restaurants nearby

12. Hyatt Place Kansas City/Overland Park/Metcalf (3-star hotel)

About this hotel

Less than a mile from the Overland Park Convention Center, this laid-back hotel is 4 miles both from the Nerman Museum of Contemporary Art and from the Museum at Prairiefire.The straightforward rooms offer free Wi-Fi, flat-screens and minifridges, plus desks and separate living areas with pull-out sofas.Parking is complimentary. Additional amenities include an outdoor pool and a fitness center, as well as meeting and event space. There’s also a cafe/bar. Breakfast is available, and pets are welcome.

Things You Need to Know

  • 9 min drive to the Museum at Prairiefire
  • Guests mentioned the service is friendly
  • Some guests disliked the bathrooms
  • Guests praised the restaurant
  • Guests mentioned lobbies 15 times

Feedback From Real Customers

George Townsend

NOT A REAL HYATT! Nice staff but the hotel needs some serious updating 1st room they sent us to was not even cleaned yet, no towels or soap & disgusting green tinge on bathroom door handle Not worth your money!! & yeah I totally agree with any other negative reviews about this place! I understand it’s hard to find workers these days but then just say your full

Felt sorry for the one maid that was there at 10pm still cleaning rooms!! My one star is generous

Kathryn Edward

I would give it 0 stars if I could No one was at the front desk for a solid 20 minutes, and when someone finally came they proceeded to ignore me and take the phone call that had been ringing for 5-10 minutes Fine, I checked into my room and it was great looking, but there were crumbs all over the couch, some random guy’s shoes still there, and there were *blood* stains on the bed… I was disgusted so I moved to the couch bed

That was even worse It smelled of urine I slept the night in the bed and was starving the next morning I went down for breakfast and it was DISGUSTING There was a white foam over the eggs and the tortillas were molding together The “oatmeal” was oats in cold water in a cooking pot I’ve been with hyatt for a long time and never have I ever seen something this appalling Do not stay here

Brian Diamond

HORRIBLE Experience!! We booked two rooms The first one was right next to the pool The entire night we could smell weed so noone was bothering to check anything outside

The other room when we checked in was HORRIBLY Hot The thermostat was broken and was reading 78 degrees We were able to get the AC unit to turn on but it was either a meat locker at 62 degrees or a sauna at 78 degrees I will give the staff some credit as they did try to fix it by giving us a different room, but when we walked into that one it had a horrible smell of sewer gas so we decided to just give the hot/cold room a try for the night When we woke up the next morning, there was NO hot water Overall i would say this was a VERY BAD experience and we have stayed at this location several times in the past I highly doubt we will come back after this experience

13. Hilton Garden Inn Olathe (3-star hotel)

About this hotel

This modern hotel is less than 4 miles from Sykes/Lady Overland Park Golf Course, and under 19 miles from downtown Kansas City.All of the relaxed rooms have custom-designed beds and flat-screen TVs with premium channels, plus microwaves, minifridges, and free WiFi. Executive rooms add separate living rooms with pull-out sofas. Some suites have kitchens.Breakfast is available (fee), and there’s an on-site Italian steakhouse restaurant, as well as a chic bar, outdoor patio and 24/7 pantry. Guests can visit the fitness center, indoor pool and whirlpool. Additional perks include 4 meeting rooms, business center, plus free parking.

Things You Need to Know

  • Guests liked the rooms
  • Guests praised the bathrooms
  • 5 min drive to Kansas City Automotive Museum
  • Guests praised the service
  • Guests liked the restaurant
  • One of the few hotels in the area with a casino
  • Guests liked the bar

Feedback From Real Customers

Meredith Mau

I was here for an all day meeting So I did not experience the rooms, but the conference room was small and quaint The room was small and perfect for our group but would not fit a group of more than 15

The service was great that they provided throughout the day Lunch was included with our meeting, and while the service was lovely, the food they served us was bland and I was wondering if the chef who prepared it had a spice cabinet because the soup, the pasta salad, the chips, all lacked flavor and the sandwiches all had unusual sauces that were unappealing But besides that the day was very nice

Brandi Ruckel

Giving a three star review solely because of the cleanliness of my room A job well done to your housekeepersCheck-in was fairly quick, Which I can appreciate for the most part

Except I wouldn’t know a single thing about the hotel or the area had I not asked multiple questions during said checkinMinimal information was provided regarding the hotels, amenities, facilities, location, housekeeping services, etcFurthermore the next morning on my way out of the hotel I stopped by the front desk to ask if someone could replace 3 light bulbs throughout my room that were burnt out ( The desk lamp, the night stand lamp, and one of the wall sconces in the bathroom) I was told then by the Front Desk , “I can’t promise I can get it all fixed but I’ll try”…( I mean if you just wanted to leave the bulbs in my room I would have done it…) but regardless I never received lightbulbs to replace and no one ever came up to the room to replace themMy rooms keys stopped working 3 times and counting, and all 3 times when I went to the front desk to ask for new keys, they were handed over to me with out verifying a last name or even doing an ID check at allIn fact the only thing asked, was for the room numberOverall the hotel itself was nice and looks clean It’s somewhat dated but once again the cleanliness of my room is more important to me and more than makes up for the out dated decorAnd in my opinion The team members at this location could certainly benefit from a brand standard and customer service workshop

Mr. E

It’s a decent hotel but it does have some big issues It advertises queen beds, few pillows and the breakfast They are not queen

They are the size of a full bed The beds also only have 3 pillows and when I request more I was told they will only give 1 additional pillow per room Not the breakfast I paid for the package with breakfast yet when I went to breakfast I was told I would have to pay additional for breakfast Don’t pay for it, go to a good restaurant instead of an average one Also I was charged for taking the water in the fridge, that I never took Never even opened the fridge as I have a plugin cooler with all my drinks/food I called and they fixed it after lots of attitude

14. Hyatt Place Kansas City/Lenexa City Center (3-star hotel)

About this hotel

Off Interstate 435, this modern hotel is 2 miles from Shawnee Mission Park, which offers boating and nature trails, and 6 miles from Nerman Museum of Contemporary Art.Understated rooms feature separate sitting areas with pull-out sofas. They come with coffeemakers, minifridges and wet bars, plus flat-screen TVs and iPod docks. Suites add living rooms.Parking is complimentary. Other amenities include a 24-hour snack bar, a convenience store and a cafe/bar. There’s an indoor pool, a 24-hour fitness room and meeting space.

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to Sar-Ko-Par Trails Park
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned lobbies 10 times
  • Guests praised the indoor pool

Feedback From Real Customers

George S

I just want to give a shout out to the awesome front desk staff that were there last weekend!We were in town for a soccer tournament, and the front desk guy was always available to help Really very niceSeemed like a busy weekend with other baseball type people, and prom going on

but he never lost his smile It was much appreciated!

Kevin in Omaha

They have very friendly front desk staff!! Every time I interacted with they, they were so nice and it made the experience that much better They were nicest front desk people i have ever dealt with at a hotelBreakfast buffet is back and was goodRooms clean and Overall niceThere is a mini fridge in the roomShower had the best water pressure as wellNice pool but loud bc bas echoGym looked nice and had free weights as wellThey sell beer there but is not really a bar in my opinion

So if like to hang out at hotel bars and plan to stay here bc they list a bar, just know it is not what you would expect at all

15. Holiday Inn Express & Suites Olathe West, an IHG Hotel (3-star hotel)

About this hotel

Adjacent to a commercial plaza, this informal hotel is 5 miles from Nerman Museum of Contemporary Art and 18 miles from Downtown. I-435 is 2 miles away.Straightforward rooms feature Wi-Fi access, flat-screen TVs and sitting areas, as well as minifridges, microwaves and coffeemakers. Upgraded rooms add living areas with sofabeds.Parking is complimentary, as is breakfast served in a casual dining room. Other amenities include a heated indoor pool, a 24-hour gym, and a patio with a BBQ and a fire pit.

Things You Need to Know

  • 6 min drive to Stone Pillar Vineyard & Winery
  • Guests praised the service
  • Guests mentioned beds 10 times

Feedback From Real Customers

Shannon McLaughlin

New facility, clean in every way, but

the beds were so hard I could not sleep My husband likes a firm bed so he liked it I love the idea of having shampoo/conditioner/soap dispenser in the shower but they did not check them and we ran out after 2 showers (5 people staying for 2 nights) There was plenty of room for all our luggage I liked the sliding door between entry and beds, it allowed privacy for changing Staff was very friendly and helpful! Breakfast was good, you had to microwave the items you wanted so they weren’t hot and ready to eat Pancake maker was a big hit with the kids!

George

New hotel on the outskirts of town Nice facilities with good ambiance Selection of breakfast wasn’t the greatest even though there was some minor rotation of items during my 3-night stay

Bed was a bit soft and somehow the room felt damp despite the drying effects of the AC Despite minor imperfections, the hotel was a comfortable space to relax in, and the price point of around $140 a night made it easily the best overall option

16. Courtyard by Marriott Kansas City Shawnee (3-star hotel)

About this hotel

This straightforward hotel is a 1.6-mile drive from the Tomahawk Hills Golf Course and a 9.9-mile drive from the Kansas Speedway.Contemporary-styled rooms offer free Wi-Fi, desks and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard with a fire pit. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center with workstations and printers, and 5 meeting rooms. Other amenities include an indoor pool, an exercise room and on-site free parking.

Things You Need to Know

  • Guests praised the clean rooms
  • 10 min drive to Shawnee Town 1929 Museum
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned pools 11 times
  • Guests mentioned “Housekeeping” 10 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Anne Wild

Best staff ever!! Rooms were comfortable, they even had a comfy roll out that we used with everything in the cabinet Huge bathroom, set up for three people, enough towels and tea tree shampoo, conditioner and shower gel in the shower The shower head had different settings

The only con for our room was it needed and extra mirror

Okiegirl 60

We stayed 2 nights and recieved no maid service while we were there You have to stay 3 nights or longer forFresh towels, trash removal or clean sheets! I asked for clean towels at the desk, he seemed put out to even get up

There were hockey teams that could not keep quiet Kids running everywhere I wish the hotel could put adults that want quiet in one area We won’t be back

Jonathan Pendergrass

Conveniently located next to 435 and Shawnee-Mission, after a week of vacationing with the kids my wife and I were excited to have a weekend getaway in Shawnee Unfortunately this hotel was really lacking compared to other Marriotts I’ve visitedWe got a couple’s suite just down the hall from the front desk

The bar was not operational, which was not made known when booking the stay The breakfast was subpar as well, not offering what was advertised online Their reasoning was covid which seemed to be an easy scapegoat After ordering our drinks, we watched as a couple other customers walked up, ordered, got their beverages, and then left Finally realized they were just not making our order so I had to go ask where our drinks were and they said they forgot themOnly one jet in the room’s jacuzzi was operationalThe front desk does sell individual beer and one of the beers they sell is locally made in KCMO I wish I would have taken a picture because it was delicious and I would totally give them a shoutoutI’ve had some amazing experiences at Marriott hotels, this just wasn’t one of them

17. Holiday Inn Express & Suites Lenexa – Overland Park Area, an IHG Hotel (2-star hotel)

About this hotel

Located along I-35 and overlooking a parking lot, this relaxed hotel is 3 miles from Nerman Museum of Contemporary Art, featuring an auditorium and classrooms.The bright rooms and suites offer free Wi-Fi, flat-screen TVs and safety deposit boxes, plus minifridges, microwaves, and tea and coffeemaking equipment. Suites add seating areas with sofa beds.A free breakfast buffet is served in a casual dining area. Other amenities include meeting rooms, a fitness center and an indoor pool.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 8 min drive to the Nerman Museum of Contemporary Art
  • Guests praised the service
  • The fitness center has free weights and treadmills
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Brad Dieckmann

I went to a corporate meet and greet at this location and have to say that it is by far one of the nicest hotels in the area The rooms are bright, clean, and the beds look super comfy I met most of the staff and would highly recommend this location to anyone in need of a room for the night in the Lenexa area

Stop by and see for yourself!

Michael mosler

The check-in was a disaster, Rubi, who works the front desk, is an insensitive unemotional mannequin of a human We had made specific plans to check-in and she was unwilling to work with us and forced us to charge our card over $400 when our room was already paid for and put on a different card The rooms are decent and clean

You get a small microwave and small fridge The AC gets pretty cold (we stayed in August and weather was hot out) bathroom was just OK Tub was average at best, water pressure fine nothing to write home about This is about what you get for $200 a night these days

Glynn Hensley

Room was ok Shower was terrible no pressure and valve to send water to shower head didn’t work correctly One of the mattresses had a giant hole in the center of it

Staff was very lazy snide and unaccomadating They were unable to take care of anything They wanted us to pack up and move to a neighboring hotel so they didn’t have to do anything Breakfast was always late and couldn’t keep things stocked Please do not waste your money at this hotel

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