5 star hotels in Levittown, PR

1. The Condado Plaza Hilton (4-star hotel)

About this hotel

Set 2 km from the Museo de Arte Contemporáneo de Puerto Rico, this upscale beachfront resort hotel is also 2 km from the Puerto Rico Convention Center.All rooms feature bright, colorful decor, custom-designed beds and floor-to-ceiling windows, plus balconies, flat-screen TVs, minifridges and free Wi-Fi. Suites add sitting areas and ocean views.There are 5 restaurants, including a fine-dining option serving international cuisine, a sushi bar, and a casual grill with patio seating. There are also 4 pools, a sauna, and tennis courts. Other amenities include a kids play room and a 24-hour fitness center, plus water sport rentals.

Things You Need to Know

  • Guests mentioned the rooms are outdated and unclean
  • Some guests complained about the bathrooms
  • Walking distance to Condado Beach and Condado Beach
  • Guests mentioned “the lagoon” 32 times
  • The hotel has a game room
  • The hotel has a sauna

Feedback From Real Customers

Brian Osweiler

I saw the reviews after booking and it gave me pause We did not have any of the negative experiences that have been mentioned here The outside of the building could use a refresh, but the inside looks great

The staff was friendly and helpful and our room was clean with a great view The pool area is really nice and spread out, with two pools and a large hot tub One of the pools is salt water and the other has swim up bar and a slide Considering the price of some of the other hotels nearby, I think this was a good value and would enjoy staying here again

Vidal Sanabria

The service and location are definitely where you want to be If you book an ocean front room here, it literally is facing the ocean Our room was so close to the ocean I could have thrown something in from our balcony if I wanted

The rooms were stylish and simple The only issue we had was the cleaning staff could do a little bit better cleaning the floor of the rooms We would definitely stay here again, as it is close to everything and a beautiful location


45Came with my girlfriend and we had a wonderful time The check in process was quick easy and the receptionist, Melany, was very polite

I recommend asking to be upgraded as soon as you arrive it’s a slight upcharge (we paid about an extra $35 per night), but its totally worth it So if you have the option request the ocean view side From my understanding the side that faces the bay is an older building and not as updated We got an upgrade and our room was much larger with a nicer bathroom The pool area is nice and the beach is a public beach but they will give you chairs and an umbrella Lots of restaurants, shops and other things in walking distance Would definitely come back!

2. Comfort Inn & Suites (3-star hotel)

About this hotel

In a building complex across the street from the beach, this casual hotel is 2 km from Punta Salinas, 6 km from Parque de las Ciencias and 22 km from Castillo San Felipe del Morro in Old San Juan.Informal rooms come with free Wi-Fi, flat-screen TVs, and tea and coffeemakers. Upgraded rooms add balconies with ocean views, while suites feature pull-out sofas, open-plan living/dining rooms, microwaves and minifridges.Breakfast and parking are free. Other amenities include an outdoor pool with a wading pool, plus a guest computer and meeting/event space.

Things You Need to Know

  • The rooms have microwaves and refrigerators
  • 11 min drive to Casa BACARDÍ
  • Guests mentioned the rooms are small and unclean
  • Some guests complained about the bathrooms
  • One of the few hotels in the area with a 24-hr front desk
  • Guests mentioned “an ocean” 21 times
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a beach

Feedback From Real Customers

Anthony Orpen

Don’t forget to use ʜᴏᴛᴇʟʙoʟʟʏᴄᴏm when booking any hotel This site will compare thousands of booking websites and normally will have rates much cheaper compared to others! Thank me later on! This hotel is one of the highest rated in this area

I’ve been staying here for a long time If you choose this place you for sure will love it I’m sure!Great service Great staff Very friendly Took care of our concerns and ensured our comfort Breakfast was very nice with the right variety Pool was very clean and nice The rooms and bathrooms were very clean The room had very beautiful scenic view of the ocean Over all a great experience Will definitely recommend staying here

3. The Tryst Beachfront Hotel (3-star hotel)

About this hotel

Set in a colorful building, this trendy hotel along Condado Beach is 5 km from Castillo de San Cristóbal in Old San Juan, and 8 km from Luis Muñoz Marín International Airport.Streamlined rooms come with Wi-Fi, smart TVs and minifridges. Upgraded rooms add sitting areas and/or beach views. The 2- to 3-bedroom apartments offer kitchens and living rooms.A beachfront restaurant/bar has a terrace. There are also sunloungers and umbrellas on the beach.

Things You Need to Know

  • The rooms have refrigerators
  • Walking distance to Condado Beach and the Puerto Rico Museum of Contemporary Art
  • Guests mentioned the rooms are small and unclean
  • Some guests disliked the small bathrooms
  • Guests praised the friendly, professional service
  • Guests liked the restaurant, mentioned 35 times in reviews
  • Guests praised the bar
  • One of the few hotels in the area with a beach

Feedback From Real Customers

Dominique Blackwell

We loved our stay here! It was right on the beach (the highlight of hotel), convenient to local stores, restaurants, and bars (all within walking distance), and the staff was very friendly and super attentive- anything you want was a easy text message away! If I had to give any recommendations for an improvement would be better ventilation in the rooms The rooms are really small (which is standard for a boutique hotel) but because of that the room felt moist and stuffy at times (especially if the air conditioning wasn’t on) My other recommendation would be a separate sitting area outside for hotel guest! The restaurant inside the hotel has seating for restaurant patrons only, but as a guest it would have been nice just to sit out on that balcony area and enjoy the nice weather

Yusimy Reyes (Yusi)

Hotel personal very nice Front desk personnel very friendly and helpful However, rooms are not as cleaned as expected

Rooms need a little maintenance to make them look as they are promoted within their website Sink was loose; from the wall Toilet seat was not the size the toilet bowl required (oversized) Bed sheets were not changed during my 5 day stay It would have been nice to have had at least every other day; room service; done to the room and clean towels placed Otherwise, my rating would have been 5 stars

Luis Mercado

This is my 3rd time at The Tryst I love the location Super clean, with a beautiful ocean view

Small rooms, but I’m good with it The restaurant is A+ The staff is excellent and very friendly They always have helped me a lot In this trip, Alex Vargas made the difference helping me with some technical issues I had to work from the hotel Thanks to him, I could Thanks, amigos!

4. Condado Ocean Club (4-star hotel)

About this hotel

Set on Condado Beach between the Atlantic Ocean and Condado Lagoon, this trendy boutique hotel is 2 km from the Museo de Arte de Puerto Rico and 8 km from Luis Muñoz Marín International Airport.Featuring floor-to-ceiling windows with lagoon or ocean views, the ultrachic rooms have free minibars and Wi-Fi, plus smart TVs. Upgraded rooms add balconies and sofas. Kids age 7 and under stay for no extra charge with a parent.There’s a lively bar, and lobby, poolside and beach sitting areas. Other amenities consist of a sleek Mediterranean restaurant with an oceanfront terrace, as well as an infinity pool and a gym. Event space includes a ballroom.

Things You Need to Know

  • Guests praised the rooms
  • Some guests complained about the bathrooms
  • 1 min walk to Condado Beach
  • Guests liked the friendly service
  • Guests liked “Infinity pool”, mentioned 26 times in reviews
  • Guests praised the ocean views
  • Guests liked the outdoor pool

Feedback From Real Customers

Chioma Udemgba

We needed an extra night’s stay and found this fantastic hotel through AAA The room was absolutely stunning From the amazing decor to bright and spacious bathroom, every detail was beautifully curated for a boutique hotel experience

We had an ocean view room and was not disappointedI have never had such a phenomenal view of the ocean before Absolutely stunning The staff were so friendly, accommodating, and helpful And the pool area had a great view with an awesome bar/wait staff, not to mention easy access to the beach area I really enjoyed my stay Such a great find!

Ashley Adams

What a nice place with beautiful views! We enjoyed our stay for my boyfriend’s birthday The staff was extremely friendly, the pool, deck, and cabana were a great time and the food was tasty! We will definitely be back! Only giving 4 stars because we had to ask for our room to be cleaned and when they came to clean, they didn’t clean the bathroom or give us fresh towels and wash cloths But, everything else was great!

Krystal Champagnie

The view in the ocean room was beautiful but the room was oddly and very moist The accent carpet was not clean and also moist and disgusting You can tell the room was lightly cleaned and not deep cleaned

The bed was too soft in my opinion The shower is also very odd because there is no shower door and it felt like taking a shower with the curtain open You have to steam the entire bathroom first to take a comfortable shower Also, there is no microwave in the rooms or on the property of the hotelso say goodbye to your leftovers Hotel is close to everything and the beach is walking distance The beach and view os the hotel’s saving grace The service at the restaurant was excruciatingly slow and the food was overpriced Overall, it wasn’t the worst but I expected much more for the price point The pool was always packed but no complaints about the atmosphere The staff is very nice but I definitely feel like I could’ve spent less

5. O:live Boutique Hotel (4-star hotel)

About this hotel

A 3-minute walk from the nearest beach, this stylish boutique hotel with views of the Laguna del Condado is 1.8 km the Luis A. Ferré Performing Arts Center and 3.5 km from Isla Grande Airport.The woodsy-chic rooms have unique details such as Spanish tiles, restored wood furnishings and/or chandeliers. All offer free Wi-Fi, flat-screen TVs and DVD players, plus rainfall showers and designer toiletries. Upgraded rooms add living areas, terraces and/or in-room glass showers; 1 has a whirlpool tub.There’s a high-end, modern steakhouse, and a rooftop bar with lagoon views.

Things You Need to Know

  • Walking distance to Condado Beach and Condado Beach
  • Guests mentioned the rooms are unclean
  • Guests praised the friendly service
  • Guests mentioned “Honeymoon” 10 times
  • Guests praised the breakfast
  • Guests liked the outdoor pool
  • Guests praised the rooftop bar

Feedback From Real Customers

Emily Whitehurst

Our stay at the O:live was a dream come true! The aromatic entry was amazing to walk into and the atmosphere felt so relaxing, romantic, eclectic and unique The front desk staff was exceptional! Vincent, along with two young ladies at the front desk were so kind to suggest local hot spots as well as helped book us a car rental when we got in a last minute bind Hands down some of the best costumer service we have had in a long time

Our room was very clean and the bed was so comfortable! I couldn’t say enough positive things about this beautiful hotel We also did the roof top couples massage and it was lovely The only (and I mean ONLY) let down was that the stone tub did not get hot enough to actually soak in and it took a while to fill up Never the less worth the stay! We will be back!

Dani Szafran-Reeder

My husband and I came here for our delayed honeymoon because we got married during COVID lockdown, and we already are making plans to come back The hotel is so clean and beautiful, and the people working there were incredibly hospitable The level of detail that they take care of to make sure you enjoy your stay shouldn’t go unnoticed

We had the Mediterranean Oasis suite and I never wanted to leave!

Josh Vega (Josh Vega)

The hotel is beautiful and the staff are great but we had a few issues… We specifically booked the romantic room with the hot tub but it turns out the water isn’t hot and you have to fill it up yourself with a hose which takes hours I tried to fill it up after a night out and it just took to long so it killed the vibe Third night I asked the staff to fill it up for us so it would be ready when we got back but it was only filled up a quarter of the way (possible leak)

Also our AC unit kept turning off on its own so I had to wake up at least 8 times a night to turn it back on

6. Hyatt Place San Juan (3-star hotel)

About this hotel

This relaxed hotel is 5 km from Castillo San Felipe del Morro, 3 km from art exhibitions at Museo de Arte de Puerto Rico and 2 km from the sandy Condado Beach.Straightforward rooms and suites offer complimentary Wi-Fi, flat-screen TVs and pull-out sofas, plus minifridges, and tea and coffeemaking facilities. Some have living areas.Amenities include an outdoor pool, a terrace and a gym. There’s also a cafe/bar, a 24-hour market and a pool bar, plus meeting space. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the large rooms, which have minibars
  • 5 min drive to Condado Beach
  • Guests liked the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned lobbies 31 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the outdoor pool

Feedback From Real Customers

Emma Fabre

The rooms are spacious and clean, the pool is great too Breakfast was really disappointing, especially for the price you pay Moreover, they mistakenly billed us two nights instead of one, rather unprofessional for a hotel that would like to be seen as high-end

They indicate they have a 24/7 desk but, despite telling them in advance we will be arriving around 3AM because of our flight, we got a « no show » and two nights billed (we stayed only a night) Issue was quickly solved though

Alixandria Warren

I wouldn’t recommend this hotel and feel the other reviews are very deceiving The hotel is outdated, smells weird in general areas and rooms I went in three different rooms and found issues around cleanliness, quality of room, loudness of air unit and extreme dust

They also allow pets which is fine but I’m not a fan There is no microwave and coffee machine outdated There also seems to be mold growing and appears to be painted over or dirt There is also rust of a majority of furniture in room I think the staff however are amazing They are kind, friendly and extremely helpful I think this might be what gives the hotel such high ratings Overall the hotel is outdated but with great staff

Bill Westervelt

I was impressed with the staff at this Hyatt Check in took a total of 2 minutes, folks at the cafe/bar were very helpful and the bartender made a great margarita The room was showing its age a bit but they had a full complement of accessories (including an extra blanket), a modern HVAC controller, and it was relatively quiet – even on a Saturday night

There is not a lot around this hotel but it is in a nice area where you can go for a walk or a jog and its convenient to the airport The only real negative is the lack of restaurant choicesI would definitely stay here again

7. Sheraton Old San Juan Hotel (4-star hotel)

About this hotel

Overlooking the Bahía de San Juan, this refined hotel lined with palm trees is 10 minutes’ walk from San Juan National Historic Site and 11 minutes’ walk from the Cathedral of San Juan Bautista.The casual rooms come with free Wi-Fi and flat-screen TVs with premium channels, as well as tea and coffeemakers. Upgraded rooms include floor-to-ceiling windows, and suites offer 2 bedrooms. Some suites include balconies; upgraded suites have separate living areas and whirlpool tubs. Room service is available.There’s a vibrant eatery/bar offering open-air dining, as well as a gym, and a rooftop terrace with an outdoor pool, a hot tub and bay views.

Things You Need to Know

  • Walking distance to Plaza Colón and the San Juan National Historic Site
  • Some guests complained about the air conditioning
  • One of the few hotels in the area with a 24-hr front desk
  • Guests praised the vibrant restaurant
  • Guests mentioned casinos 39 times
  • One of the few hotels in the area with a fitness center
  • Guests praised the hot tub

Feedback From Real Customers

Anthony Orpen

Don’t forget to use ʜᴏᴛᴇʟʙoʟʟʏᴄᴏm when booking a stay This site will compare countless booking websites and typically will have rates a lot cheaper than others! Thank me later! This place is the best rated in the area

I have been coming here for a very long time If you stay for a few days you for sure won’t be let downGreat location Everything you need was within a 10 minute walk or less Beach was 15 minute drive

Sarah Bancroft

Room was so coldI constantly had goosebumps Had to sleep in clothes and a hoody

I called maintenance and they were very prompt, they tried to fix it but couldn’tHe changed settings on the panel and told me to keep it as he left it and it would warm up but unfortunately it didn’tHotel is dated and in need of renovationsStaff were however very helpful and friendlyLocation was great lots to do and see just a short walk away

Ana Crawford

Waste of points The lobby and staff were nice but that’s where it ended Loud, dirty and run down rooms

Moldy smelling hallways An upgrade to a “balcony” room was a joke as you can’t even fit on the balcony The headboard leather was torn There was mold on the carpet by the balcony There was a layer of dust on the bathroom shelves Super disappointing and a total waste of my BonVOY points We would have changed hotels but only stayed one night prior to departure from the airport

8. CasaBlanca Hotel (3-star hotel)

About this hotel

Set on a storied street in Old San Juan, this stylish, Spanish-style hotel is a 7-minute walk from the San Juan Cruise Port and 1.5 km from Castillo San Felipe del Morro, a 16th-century Spanish fort.Featuring wooden decor, the cozy rooms come with complimentary Wi-Fi, flat-screen TVs and desks. Upgraded rooms add balconies and/or reading chairs that can be converted into beds. Suites add sitting areas and fort views. Kids 12 and under (up to 2 per room) stay with their parents at no cost.An eclectic cafe, a lobby lounge with elegant tilework and vintage furnishings, and a roof deck with city and port views are on-site. There’s no lift.

Things You Need to Know

  • Guests praised the beds
  • Walking distance to Plaza Colón and Castillo San Cristóbal
  • Guests praised the friendly, professional service
  • Guests liked the restaurant
  • Guests mentioned “Patio” 13 times
  • Guests praised the architecture and the lobby
  • Guests praised the breakfast

Feedback From Real Customers

Michelle Richard

My husband and I stayed at Casablanca hotel June 16-19, and I wanted to post a review because there were a couple of negative reviews that made me question our choice before our trip Let me say that this hotel is gorgeous, comfy, and in a great location and those reviews do not do the hotel justice It is what it is, a boutique hotel in a historical building, but it is so full of charm, and the owners have done an amazing job of using the available space

We stayed in a king bed room on the second floor, and it was very roomy, much bigger than a normal hotel room, with a sitting area Our “windows” faced the interior (enclosed) courtyard, but let in plenty of natural light, and the shutters could make the room as dark as night, which made for great sleeping-in time The bedding was soft and thick, and the air conditioner in the room let us keep it nice and chilly There was not a closet, but there was an area to hang our clothes The bathroom itself was small, but the shower was hugeThere is a Cafe and bar in the hotel, and you are steps away from dozens of shops and restaurants There are TWO rooftops- one with soaker tubs and the other with three partitioned Jacuzzis, and plenty of lounge seating on both, with gorgeous views of the cityParking is two small blocks away, and you get a discount from the hotel, it is only $14 a night When we take our next trip to Puerto Rico, we will definitely stay here again!

Lauren Vaughan

I can not wait to return (I am very lucky to live in Puerto Rico) The service was amazing (front desk), the room was extremely clean (very comfortable bed), and the 3 hot tubs on the roof made it the perfect Valentine’s Day/Night stay cation The room was worth the price (around $130)

I did not get the chance to try the restaurant, but the food looked good The location is also perfect and the parking garages (public) are the next street over

Michael Henne

This location is fantastic The hotel has hot tubs and deep bath tubs up on the roof that were great late at night They also have an arrangement with the nearby parking garage that’s only $13/day

Breakfast was charged separately, but very good They have a small bar that opens at 6:00 pm But what makes this a 5 star is it’s location

9. Hotel El Convento (4-star hotel)

About this hotel

Across the street from the Cathedral of San Juan Bautista, this luxe hotel in a former 17th-century convent is 3 minutes’ walk from La Fortaleza.Featuring Spanish Colonial decor, the polished rooms come with free Wi-Fi, flat-screen TVs and Bose speakers, as well as minifridges and coffeemakers. Suites have separate living rooms, some with pull-out sofas, while upgraded suites add whirlpool tubs. Room service is available.Amenities include an airy restaurant and a bar, as well as a rooftop terrace with a hot tub and a plunge pool. There’s also a fitness room; massage services are available.

Things You Need to Know

  • Walking distance to the Cathedral of San Juan Bautista and Puerta de San Juan
  • Some guests complained about the air conditioning and the beds
  • One of the few hotels in the area with a 24-hr front desk
  • Guests praised the airy restaurant
  • Guests mentioned architecture 21 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a fitness center

Feedback From Real Customers

Carlos Resendiz

The hotel was nice Loved the historic feel to it The staff was nice and accommodated to our needs

The view from our room was amazing Only thing I noticed was the hot tub wasn’t working, but when I brought up to the staff, they called someone to fix it Would recommend Would also recommend the bar at the first level, the bartender “Ricky” was great and always had a good attitude and conversations

Danielle W

So very beautiful! we loved staying here! right in the heart of old San Juan, there was so much to do the view from our window was just so gorgeous Our bed was remade each day we left and came back

Even though the floors are tile or Brick (something old and beautiful) it was not dusty, or dirty to walk on good size for a couple Hospitality made us feel like we were at home its an old Nun Convent so we enjoyed immersing ourselves in the whole experience the water in the hot tub was not hot but there was so much other things to do we didn’t mind! I would definitely recommend staying here Also, this place is pretty popular for weddings so it was a party every night we were there you can really feel the love 💘

Jonathan Pena

Location is a little difficult to reach because of the hills and very narrow roadsThe hotel is amazing, beautiful, and next to a Church where many wedding take placeThe service was also amazing, i was working out if the bar area and the fans were not working, they sent someone over to fix it ! It definitely took some time but I’m grateful they were willing to fix it just by asking if the fans could be turned in to avoid the mosquito from eating me alive

Overall would definitely visit again in the future!

10. Aloft San Juan (3-star hotel)

About this hotel

This trendy hotel in the hip Santurce district is a 5-minute walk from the Puerto Rico Convention Center, 2 km from Condado Beach and 10 km from Luis Munoz Marin International Airport.Chic rooms have flat-screen TVs, Wi-Fi, minifridges and coffeemakers, as well as sofabeds. Upgraded rooms add floor-to-ceiling windows. Suites offer separate living rooms and/or kitchenettes.Amenities include an outdoor pool and a gym, plus a fashionable bar/restaurant, a 24-hour grocery store/cafe, and a colorful lobby lounge with a billiard table. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms
  • Some guests disliked the bathrooms
  • 6 min drive to Condado Beach
  • Guests mentioned pools 17 times
  • Guests mentioned service 19 times
  • The fitness center has free weights

Feedback From Real Customers

Victoria Marie

Its a nice place but I will never come again They have hidden fees that they charge to your card after your stay When I asked why I needed to put my card information in he told me it was for incidentals such as food from bar and room service

When I left I got an invoice for $203 (an amount that excludes what we were aware of spending) I called and was told even if he didn’t tell me it was in the paper I signed so be careful

Jacob Wilkowsky

The location for this hotel is great and the rooms are nice, but it’s located next to a “party” center and they blast music until 12/1AM I can hear the music loudly in my room and there are no room changes available I’m shocked that this hotel has as good of a rating as it does on google and would not recommend it

If you do choose to book here make sure to get a room away from the “party” center

Mingke Li

I wanted to give 5 stars for the front desk lady who helped me a lotBut —==========I contacted the executive team and got my item shipped out, so I raised the stars back to 3Something to think about: to get my item back, I called the front desk 32 times over 20 days, and I think I was on hold for at least 2 hours in total, I can even remember your hold message now

Then I got impatient and called the executive team and voila! I got my item back in just an hour!==========I lost an item at the hotel, they have found itTo get the item back, I made 20 phone calls over the past monthAnd I still have not got it backShip the item you found back to me and I will change my review Thank you

11. Hotel Palacio Provincial

About this hotel

Set among the lively squares and landmarks of the Old San Juan neighborhood, this genteel adults-only hotel in a 19th-century building is a 10-minute walk from Castillo San Cristóbal, a walled fortress, and 12 km from Luis Muñoz Marín International Airport.Featuring wood beam ceilings and Juliet balconies, the airy, understated rooms provide flat-screen TVs, Wi-Fi, minifridges and microwaves. Some offer enclosed terraces. Suites add sitting areas. Room service is available.Amenities include a relaxed restaurant/bar, a rooftop pool and a hot tub, as well as loaner bikes, valet parking, breakfast, and access to a beach club.

Things You Need to Know

  • Guests praised the rooms, which have coffee makers
  • Walking distance to the Cathedral of San Juan Bautista and Plaza de Armas, San Juan
  • One of the few hotels in the area with room service
  • One of the few hotels in the area with a restaurant
  • The hotel has breakfast
  • The fitness center has elliptical machines and free weights
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Elizabeth Arnone

Everyone at the hotel was so kind and accommodating, it made our stay so pleasant We got to enjoy the pool, gym, andOn-site restaurant- with a minimal amount of other couples It was wonderful

The atmosphere of the hotel and the room were beautiful and very clean, which is appreciated Claudia at the front desk was awesome Our room attendant Cristina was the best The wonderful people here really took care of us- we will be staying here again for sure! Give this hotel a shot and I bet you won’t regret it

Jose Rosario

First this hotel is amazing The location in old San Juan is perfect to see the history of the place Plenty of restaurants around but check times because some due close by 9 pm so watch out for that

Bars are in the area as well The room are beautiful The hotel itself is a touch of old and current style but still retains that historic feeling The staff are amazing and will help you with any questions I stayed 7days and can’t wait to stay again Everyone around is friendly and helpful with any questions

Lola Ajayi

Writing my review while I’m still here This is such a beautiful and simple hotel It’s in the middle of everything so walking to the grocery store and food places are short walks

The scenery here is beautiful and the room was perfect for me and my friend’s needs Also, a woman by the name of Claudia who works at the front desk is Heaven sent She gave us amazing food recommendations and was just overall super helpful We went to a beach club we found online and found out we actually couldn’t enter because we weren’t members I called the front desk at our hotel for a recommendation of where to go and she told us we actually had a day pass to a nearby hotel’s beach and related items She texted me the pass immediately It was built into the price of our stay and she honestly saved the day and made my birthday special Claudia thank you so much for everything You were so kind and went above and beyond for us

12. O:LV HOTEL (4-star hotel)

About this hotel

On a spit of land between a lagoon and the Atlantic Ocean, this glam adults-only hotel is a 4-minute walk from Condado Beach and 5 km from Castillo San Cristóbal, a fortified 18th-century citadel. It’s 9 km from Luis Muñoz Marín International Airport.Opulent suites, some without windows, provide Wi-Fi access, and marble bathrooms with rainfall showers. Upgraded quarters add floor-to-ceiling windows, balconies and/or living areas.There’s a Caribbean and Asian fusion restaurant, plus a Japanese-inspired bar. A rooftop terrace features a pool with lagoon views, as well as a DJ booth in a converted Rolls Royce.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Walking distance to Condado Beach and the Puerto Rico Museum of Contemporary Art
  • Guests mentioned service 20 times
  • Guests liked the outdoor pool

Feedback From Real Customers

k r i s s T u m b l e s o n

Had a great 5 days here with my wife recently I understand it might not for everyone but it’s a hotel definitely worth more than 1 starWe had room 510 and it was great

The bathroom is huge and the lighting, balcony and the finishes of the room are for a 4 star hotelThe rooftop pool is amazing Very quiet every morning and we had a relaxing time ordering and bring our own drinks from our roomThe restaurant on the 1st floor is absolutely a must Must make a reservationWe also indulged in the sunset champagne lounge in the bay A little pricey but honestly not a lot of places where this is available

Michelle B

Pretty bar overlooking some of the city I didn’t stay here but wanted to visit the bar Hotel is gorgeously decorated 💛Was able to order drinks , but wanted to order food and they never came around

This was for several tables A few people were having to almost walk out before the servers saw them and charge for their meal/ drinksThe servers were working but there just wasn’t enough And they looked like they were also working above in the pool areaDidn’t make reservations *

Mattey Spicer

as i’m sure others are, i was a bit hesitant on staying here due to some of the other reviews but i could not have been more satisfied with my stay i am a frequent traveler and enjoy boutique properties over chain hotels & i would consider my expectations to be pretty high i did not experience a single issue during my stay

the property is absolutely beautiful, the rooms are very nice & very clean, the staff was overly friendly and helpful & we loved being able to have access to the sister property next door i would recommend this hotel to anyone traveling to San Juan & i can’t wait to revisit!

13. 352 Guest House Hotel Boutique

About this hotel

In a Colonial-style building dating from the late 1700s, this quaint hotel sits on a busy, narrow street with eateries and shops. It’s a 6-minute walk from Muelle De Viejo San Juan ferry terminal and an 11-minute walk from Peña Beach.Featuring antique furnishings and 19th-century tile floors, the charming rooms have Wi-Fi, cable TV, tea and coffeemaking facilities, and minibars.There’s an informal restaurant, and a deck with a hot tub. Breakfast is available.

Things You Need to Know

  • The rooms have coffee makers and refrigerators
  • Guests praised the bathrooms
  • Walking distance to Plaza Colón and Castillo San Cristóbal
  • Guests praised the service, which has a concierge
  • One of the few hotels in the area with a restaurant
  • Guests praised the breakfast
  • One of the few hotels in the area with a pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Vickie Labenz

We really enjoyed our stay at 352 Guest House The initial welcome by Freddie at this family run boutique was warm and informational The inside of the building is beautiful and truly has old San Juan architecture

The attention to detail is amazing, even the lock pad greeted us by name when we used our key card We had a balcony room and enjoyed watching the activity on the street with our coffee and late in the evening If you don’t have a balcony room, the rooftop is a lovely place to sit at a shaded table or use the hot tub It is a very pleasant and charming place to stay

cesar alvarenga

352 Guest House is a wonderful place to stay! My wife and I recently stayed here for 10 days Freddie and Teresa were so friendly and made us feel very welcomed The hotel itself was beautiful and very clean

The included breakfast was an extra bonus! The rooftop lounge and jacuzzi was a great place to hang out We felt safe the whole time we stayed there Delicious restaurants and shops were all within walking distance Would definitely stay here again!

Zoraida Fontan

Everything about this place is AMAZING! Such a beautiful historical building Beautifully decorated Super clean

The entire staff is super friendly, kind, attentive to all your needs and caring! The most amazing hospitality Everything on the breakfast menu is DELICIOUS! So in love with this place, I didn’t want to leave The best experience by far in Puerto Rico I cannot wait to schedule my next stay with them

14. Hyatt Place Bayamón (3-star hotel)

About this hotel

This upmarket hotel is a 2-minute walk from Parque de las Ciencias educational and recreational park and 10 km from Casa Bacardí, which features distillery tours and tastings.Understated, modern rooms come with free Wi-Fi, 42-inch flat-screen TVs and separate living/sleeping areas. They also include pull-out sofas, work areas, minifridges and coffeemakers. Suites add dining areas.Amenities include an outdoor pool and a fitness center, plus a business center, a coffee/cocktails bar, and a 24/7 bar/cafe and convenience store. Parking is available for a fee.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 3 min walk to Parque de las Ciencias
  • One of the few hotels in the area with a 24-hr front desk
  • Guests praised the restaurant
  • Guests mentioned “shopping malls” 14 times
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Michael Malinowski

I would not recommend staying here There were various problems throughout my week long stay The biggest gripe I have for sure is that my bag of souvenirs was missing

I reported it and never heard back, when I followed up I was told that it was never reported but it was most likely accidentally thrown out by housekeeping and in the dumpster The next day I followed up again I was told there was never a report despite the person I spoke to standing right there! The person at the desk went to talk to somebody and came back and said after an investigation it was determined there was never a black bag in my room so I cannot be reimbursed 1)The bag was white 2) How did they do an investigation if they just said it was never reported? 3) How could an alleged investigation determine it was never there when the one item I took out of it was still there?On top of that, there were other problems Our rooms were not ready at 4 PM like we were originally told check-in time was The 7th floor smelled like what I can only describe as wet clothes and stunk up the hallway and bedroom None of the computers worked in the business center either The washers and dryers were also bad the clothes did not dry at all and had to be hung out The hotel is nice aesthetically but that is about it I feel bad writing this review but I felt that I had to say something

Guillermo Loubriel

We liked this Hyatt Why 4 stars? When we checked in we had to wait past 3 pm for our room (503, a handicap room) even though they were not full Also, the room seems to have a problem with the AC- it always felt humid and the sofa felt wet

We remarked this and they changed the filter but that didn’t help But, kudos to their maintenance guy who was friendly and professional NOTETO THE MANAGER: the breakfast staff take out a large amount of food just prior to closing, is it because they are allowed to take it home if uneaten?

Robert Harris

The hotel was not forth coming on all the fees They nickle and dime you And don’t like being transparent

I asked what the fees were to park, when setting up I couldn’t get a clear answer Then i was told $1100 a day They charge a daily incidental fee And it broken down with surcharges Its not like a $15000 a then fees They’re also taking that fee with a municipal fee, and surcharge fee Question ask them?

15. Hotel El Colonial

About this hotel

Set in a Colonial-style building on a narrow street, this relaxed hotel for adults only is a 2-minute walk from sidewalk cafes along Plaza Colon and 2 km from the 16th-century San Felipe del Morro Castle. San Juan Airport is 14 km away.The unassuming rooms with tile or stone floors feature Wi-Fi, smart TVs and en suite bathrooms. Some have balconies, terraces, and/or outdoor showers and soaking tubs.There’s a lobby lounge and a 24-hour bar. Guests age 23 and over are welcome.

Things You Need to Know

  • The unassuming rooms have refrigerators
  • Walking distance to Plaza Colón and Castillo San Cristóbal
  • One of the few hotels in the area with a 24-hr front desk
  • Guests praised the service, which has a concierge
  • Guests mentioned lobbies 10 times
  • Guests mentioned balconies 12 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Alan Pottkotter

Can’t even begin to say how much we loved it here First off, 24/7 open bar…yes, OPEN bar open 24/7! Insane! That in and of itself is a shocker as no other place that we know of does this The rooms are wonderful and super clean

I took my wife and mother in law and we all enjoyed it very much The location is PERFECT, close to everything and all our favorite spots! Service was exceptional and they made you feel like family Rooftop is super nice…grab some drinks from the bar and enjoy the view upstairs! Definitely coming back!

Brittany Waugaman

We just returned from our trip to PR and cannot say enough amazing things about this hotel! Perfect location, classy style, open bar and friendly staff The air conditioning was on point, the mini fridge was convenient and the private balcony included with our room was a perfect place to enjoy the sounds of nightlife and relax Great place at a great price! Would love to return one day

Nick Wood

If you’re staying in Old San Juan look no further!Beautiful boutique hotelRooms are a little small but nicely decorated The staff is amazing and very helpful with local knowledge

They have an inclusive bar in the lobby for guests On the fourth floor is an open balcony with sun chairs and open tubs Would definitely recommend but keep in mind there no elevator so keep in mind if stairs are an issue for you

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16. La Concha Renaissance San Juan Resort (4-star hotel)

About this hotel

Dotted with palm trees, this stylish, beachfront resort is 2 km from Museo de Arte de Puerto Rico and 4 km from Castillo San Cristóbal (18th-century fort).The cool, retro-style rooms come with free Wi-Fi and flat-screen TVs with premium cable channels, as well as coffeemakers and iPod docks. Some rooms include balconies and/or ocean views. Junior suites add pull-out sofas. Suites add separate living rooms. Upgraded suites provide whirlpool tubs and kitchenettes.Breakfast is available for a fee. The resort has 7 restaurants. Other amenities include a 24/7 casino, a lobby bar, 2 outdoor pools and a fitness room.

Things You Need to Know

  • Guests praised the rooms, which have kitchenettes
  • Walking distance to Condado Beach and the Puerto Rico Museum of Contemporary Art
  • The restaurant has a dinner buffet
  • Guests mentioned “an ocean” 140 times
  • Guests praised the ocean views
  • Guests liked the fitness center, which has weight machines
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Glen Keen

As a corporate pilot, I travel a lot, and see lots of hotels For a resort hotel, it so far has been the best balance of things to see, do, play, eat, work, and sleep Really enjoyed the the peace and quiet, listening to the ocean, when I needed to work and sleep

When it was time to venture out, there is plenty to offer Hotel is clean and air conditioner works well The room is well provided with space and amenities The beach is beautiful and would be great if my family was here Lifeguards are on watch Staff is very polite and attentive Check in was super fast Cons- Prices are high as you would expect for Spring Break Food and drink are expensive as well, but plenty of cheaper alternatives within walking distance if needed I would definitely stay here again

Crystal Johnson

This was my first trip to Puerto Rico, definitely not my lastThis hotel was okay but I expected more The lobby was always clean and refreshing

The staff out front that checked my bags were friendly and welcoming on arrivalThe only option to reheat a snack I had just purchased for breakfast from Starbucks down the block was to wait for the restaurant by the pool to open up at 11AM I purchased that item at 7AM specifically to eat by the pool rather than in my room Before my first full night, I had to alert the staff that my key card was not working I ended up five floors above mine while riding up with another hotel guest I assumed there was something wrong with the elevator I had to walk all the way down to the first floor since I was not able to use the elevator I booked a junior suite with an ocean view The ocean view was by far not much I wouldn’t even call it a partial ocean viewOn numerous occasions calls to the front desk went unanswered to the point I had to call using both my cellular device and hotel room phone at the same time I gave up at that point and had to leave my room on a few occasions to physically present myself to the front desk with my inquiriesThe day before my flight after scuba diving I attempted to shower on my return to the hotel The drain was clogged so I sat for 2-3 hours while maintenance staff tended to my issue I had to wait since I planned on showering all saltwater off of my body before souvenir shoppingThat same day during my final night there I attempted to use the jacuzzi which I had issues with and had to call staff around 8PM I fell asleep while waiting By the time they arrived and fixed the issue, I no longer wanted to use the jacuzzi and decided to go back to sleepOverall I expected better from this hotel during my first trip to Puerto Rico For the cost I paid, I was quite surprised

Megan Vazquez

This was our second time at this hotel and the second time we had issues staying here The first time they messed up our reservationWe frequent PR a lot because of family but we won’t waste our money staying here again

It’s not worth the priceThe second we got to our room the air conditioning was broken and it was 80 degrees – maintenance came to fix it- confirmed there was a problem so we asked the front desk for another room since it was our honeymoon and we had plans pretty much immediately after arrivingI chatted the front desk- they said they’d look into it and then never responded Instead we waited 2 hours for the AC to be fixed – canceling our plans and wasting our time sitting in the room with the engineers The rooms are outdated and half of the “amenities” didn’t work- like the phonesWe stayed at a cheaper hotel on the strip a couple of years ago and had a better time – with better front desk service We spoke to the front desk on 3 separate occasions and there was no resolution or follow up On our last day the water went out Which is understandable but since we couldn’t get ready to leave without water we asked for a later checkout and they could only offer an hour extension For a fairly new hotel I’d expect a little more The staff outside of the front desk were all awesome

17. The Gallery Inn (3-star hotel)

About this hotel

Set on a hill overlooking the Atlantic coast, this art-filled, historic boutique hotel in a Spanish Colonial mansion is a 6-minute walk from both the Cathedral of San Juan Bautista and Castillo San Cristóbal.The old-world, TV-free rooms are individually decorated, and offer antique details and unique artwork, plus Wi-Fi. Some add sitting areas, and/or balconies or patios.There’s a restaurant with terrace seating. Other amenities include a garden, an outdoor pool with a fountain, and a rooftop deck featuring ocean views. Continental breakfast is available.

Things You Need to Know

  • Walking distance to Castillo San Cristóbal and the Cathedral of San Juan Bautista
  • Some guests complained about the bathrooms
  • Guests liked the friendly service
  • Some guests complained about the restaurant
  • Guests mentioned “pianos” 12 times
  • Guests praised the nightlife
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Brittany Caride

This is quite an interesting hotel!My husband and I booked an “Artist Room” as that was the only option available for our dates, and we stayed in the “Brown Room” Our room was fairly accessible, located only a few steps from ground level near the front desk That cannot be said for many rooms on the property- Some rooms are accessible only via steep stairs/ spiral stairs

Our room was small, as expected, and windowless The slatted door was surprising to us, but made sense due to the lack of windows The bathroom was located in the room, but up a small set of stairs and was tight- not much room for toiletries The AC in the room was great- The room temperature was well regulated the whole time The bathroom was not well ventilated, and did get fairly sticky- The door to the bathroom didn’t close all the way, probably due to the wood swelling, so we didn’t have much privacyI would caution light sleepers before booking this hotel- Our room, while internal and windowless, was loud due to the neighboring room and their guests We could hear every conversation in the lobby and the screaming of the kids in the room next to us until well into the nightThe hotel is old and funky, but was comfortable and generally clean Due to the open-air nature of the hotel, there was some dirt on the floors/ in the room, but I am very sensitive to dust and mold and was totally fine in this hotel, which is rareThe location is unbeatable and the views from the rooftop are very unique

Melanie Wooden513

From booking to checking out this was a wonderful place The staff is amazing and always willing to assist in making your stay memorable and as comfortable as they possibly can Before we arrived for our birthday vacation I contacted the guest services and had a few special requests and they worked with me to get them taken care of

Our suite was gorgeous and the view, there are not enough words to describe it Thank you to Nadia, Sophia Leanne and all of the wonderful staff at The Gallery Inn A special thank you to Edwardo who provided not only security but also assistance with parkingThis is not a place for everyone, if you love history and classic old world design If you like the idea of sleeping in a place that has a story in every nook and sings loudly of tradition then this is the place for you There are no elevators so if you have physical limitations that keep you from climbing stairs then you may want to reconsider this property If you are looking for “shiny and new”you should definitely reconsider There are no TV’s in the rooms either But if you love art, music, history and have a open mind then this is the place for you… I promise you will fall in love… the cherry on top is the beautiful garden and sitting areas and the birds are a huge part of the uniqueness that is The Gallery Inn Kudos to the owner Jan for creating an environment that takes you back in time and allows you to truly embrace Old San Juan in all its glory

Kim Loman

A true 5 star The Gallery Inn is a true gem within Old San Juan We stayed in the family suite with another couple

The rooms had comfortable beds, the art was beautiful, and the roof top patio had amazing views of the ocean and the city The pool isn’t your traditional swimming pool and instead an artistic wading pool The outdoor areas were covered in vegetation and well maintained The attached restaurant had the best food we had our entire trip and the staff was friendly I hope to return here again and I would highly recommend

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