5 star hotels in Lubbock, TX

1. Home2 Suites by Hilton Lubbock (3-star hotel)

About this hotel

Set along Highway 62, this laid-back all-suite hotel is 7 miles from Texas Tech University and 8 miles from the National Ranching Heritage Center.The bright studios offer complimentary Wi-Fi and flat-screen TVs, plus kitchenettes and sitting areas. The 1-bedroom suites add separate living and dining rooms.Freebies consist of parking and hot breakfast. Other amenities include an outdoor saltwater pool, a putting green, a gym and a coin-operated laundry, as well as patios with a fire pit and BBQ grills. There’s also a 24-hour convenience store.

Things You Need to Know

  • 4 min drive to Water Rampage
  • Guests praised the friendly service
  • Guests mentioned the rooms are large but unclean
  • Some guests disliked the bathrooms
  • Guests mentioned refrigerators 16 times
  • Guests mentioned microwaves 11 times
  • The hotel has a nightclub and a game room
  • Guests liked the outdoor pool

Feedback From Real Customers

Kristy Kennedy

The hotel looks a lot better online than reality The property has deferred maintenance and cleanliness is questionable We arrived late, past midnight

It was loud with people drinking in the lobby and partying I asked the front desk hostess if there was a curfew for noise and she said no For $200+ a night, this place is overpriced and overrated Also, the couch/bed was disgusting It looked like a cat had clawed the fabric It was old and filthy Room 307

Jenny B

I have a family of 5, so Home2Suites is one of our go-to Hilton hotels since everyone can sleep comfortably, but we will not be staying here again This hotel is in extreme need of a deep clean It was filthy!The floors in the common areas (lobby, elevators, hallways) looked like they had not been mopped or vacuumed in weeks

The tiles in front of the 4th floor elevator are loose and in need of professional repair Tables in the lobby that are used for breakfast and lounging appear to never be wiped down These are the “easy” areas to clean to make guests feel comfortable about their stay The smells in the elevators and rooms also don’t help Multiple people in our group stated their room smelled like dirty feet This is a pet friendly hotel and we saw multiple dogs so I am sure that did not help the smell and cleanlinessThe pool and outdoor area were also dirty They have tables and chairs but they were dirty and trash was laying around We also had to ask multiple times for towels to be brought out to the towel rack for the kidsLastly, the rooms are worn down and in need of remodel Outside of the smell, the bathroom door has markings all over it from people trying to get it to slide open and towels need to be replaced Floors needed vacuumingSad for this experience as we have stayed at other Home2Suites with great luck!

Jamey Johnston

This Home2 didn’t seem quite as nice/well maintained as others I have visited, but not bad by any stretch Enough to ding it one star Rated service 5 but really that’s just an ‘NA’ this trip

There was also a slight smell I was a bit sensitive to when I got there, I think cleaning product of some kind, and I stopped noticing it after an hour or so Not a real issue, just mentioning it for those that might be concerned about that

2. Courtyard by Marriott Lubbock (3-star hotel)

About this hotel

This straightforward hotel is a 3-mile drive from the South Plains Mall and a 6.9-mile drive from the West Texas Walk of Fame and Buddy Holly statue.Contemporary-styled rooms offer free WiFi, desks and flat-screen TVs, plus minifridges and coffeemakers. Suites add sofabeds and separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center with workstations and printers, and 1 meeting room. Other amenities include an indoor pool, a whirlpool, an exercise room and on-site free parking.

Things You Need to Know

  • 9 min walk to Bill & Ann Miller Park
  • Guests praised the friendly service
  • Guests mentioned lobbies 10 times
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Sal Rivera

The room was not secured because the sliding door was not locked and the house keepers apparently didn’t check it Then room service did not respect the DO NOT DISTURB sign on the door and entered the room Received a call asking if we were staying another night and had to inform them we were checking out on Saturday

Pool and hot tub were great

3. Hampton Inn & Suites Lubbock Southwest (3-star hotel)

About this hotel

This contemporary hotel is 7 miles from the Buddy Holly Center and 14 miles from Lubbock’s Preston Smith International Airport.All rooms include free Wi-Fi, flat-screen TVs and coffeemakers. Suites (and some rooms) have microwaves, minifridges and pull-out sofas.Free perks include parking, a local shuttle and evening refreshments, as well as hot breakfast (served daily in a subdued dining room) and takeout breakfast bags. There’s fitness center, an indoor pool and a business center.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 5 min drive to Omnimax Theatre – Science Spectrum
  • Guests praised the friendly service

Feedback From Real Customers

Jennifer Marrs

We were in love with for my high schoolers Regional track meet What made our stay perfect is the man that runs the kitchen area He said open later than expected and was very polite very polite and conversing

We chatted quite a bitHe spoke with our table into all the guests and asked if there was anything that we needed that he did not have out that he could get for us He was fantastic He is a reason why I have almost all 5 starsThank you The check in out staff was very polite as well Rates are very reasonable I will definitely go there again if we were in the area

Anita Rivera

They were great We were on the the road late and needed a room to get some sleep before getting back on the road to Colorado We called at the last minute and Amanda helped us out immediately

We arrived and she got us into a room and settled in right away Amanda was courteous, professional and very welcoming She is a wonderful employee The room was clean and very comfortable The breakfast was good with a nice variety to choose from I definitely recommend this place

Ashley P

This hotel absolutely the best by far! It’s in the perfect location and is just all around perfect, from the hot breakfast to the employees! Bo is absolutely amazing and the most kindest person I’ve ever met at a hotel Very informative and just an overall sweet soul The rooms were great, clean and just perfect! Can’t wait to visit and stay here again

4. Hilton Garden Inn Lubbock (3-star hotel)

  • Address: 6027 45th St, Lubbock, TX 79407
  • Phone: (806) 776-3900
  • Ratings: 4.5 (685 reviews) Excellent Eco-certified
  • Website : Hilton Garden Inn Lubbock
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel featuring an indoor pool & a gym, plus a restaurant/bar & an airy lounge.

About this hotel

Next to the Canyon West Retail Center, this modern roadside hotel is 5 miles from Texas Tech University and 13 miles from Lubbock International Airport.Contemporary rooms feature free Wi-Fi, vibrant artwork and flat-screen TVs, plus minifridges, coffeemakers and microwaves. Suites add kitchenettes, soaking tubs, and sitting areas with sofabeds.Parking is complimentary. There’s also a polished restaurant/bar, and an airy lobby lounge with a fireplace. Other amenities include an indoor pool, a 24-hour fitness center and a business center.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 4 min drive to Water Rampage
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests mentioned lobbies 20 times
  • Guests liked the breakfast
  • Guests praised the indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Rudy Meixell

I stayed here one night, after flying in to Lubbock I was sleep deprived, so I appreciated how quiet it was I was able to catch up on some of the sleep I had lost recently

Maybe I just got lucky about what room I was given, but it does seem as if the hotel is solidly built, so the quiet may have been partly due to that Breakfast, while not included, was good I especially appreciated how crispy the bacon was I wish the policy related to the items in the gift shop (I think that’s what they call it) had been clearer Apparently, the bottled water is complimentary but the other drinks, sitting next to the bottled water, are not That’s fine, if so, but I just wish there were something to make it clearer, perhaps a label


So the staff The staff are the only redeeming quality of the hotel I need to start here

Ryan, Xavier, and Matt did a lot to help make it better but overall this property has a ton of issuesOne of my largest pet peeves is paying for a room and the room won’t allow you to have the ambient noise of running the fan on “constant” The ac units have the capacity to, but the hotel management decided to disable this I stay in Hilton garden inns all over the US and this is the first one who is trying to be a mizer and not allow you to be comfortableSo that being said when the ac cycles, it wakes me up So I finally decided to just keep the fan on to try and sleep and my room one morning was 61, and the other day it was 59 This is unacceptable They tried to move me rooms and fix it but had the same issue They blamed it on the unit when it’s just the ownership/management The toilet in the room also wasn’t installed properly and would rock and make a loud noise on dismountThe second room they gave me, door wouldn’t close or lock properly Had to slam it with all my might just to have it secure, but couldn’t actually put on the safety lock This is also unacceptable Now this room whoever did the shower pan did a poor job The grout is coming up, the shower had that feeling of not being hard and was afraid grout or tile would cut the bottom of my feetIt was clean enough Lobby was clean Everyone was super nice and I appreciate thatThe restaurant also was terrible The chef is apparently allergic to salt and pepper Steak #1 was overcooked and the second tasted like nothing And was 29 dollarsOverall I will never stay at this property again I’ll let you make your own opinion of you should

Kylie S

I’ve stayed here probably 20 times for work over the past 5 years, and overall it’s one of the better choices in Lubbock, but this property needs some deep cleaning done I know housekeepers work hard for little money, but they seem to need better training to have an eye for the details Also, the hard flooring in the rooms needs replaced

It looks like a coating was applied to it and it’s now peeling off It looks terribleDuring this stay, all of the trash cans in the common areas were overflowing Even the tiny trash can on the coffee bar couldn’t hold any more creamer cups The front desk guys could contribute by gathering a little trash instead of standing there all evening

5. Best Western Plus Tech Medical Center Inn (3-star hotel)

About this hotel

This relaxed roadside hotel is 8 miles from Joyland Amusement Park and 4 miles from the National Ranching Heritage Center, a museum of ranching history.Warmly decorated rooms have desks, free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Suites include sitting areas with pull-out sofas.Hot breakfast and parking are complimentary. Other amenities include a heated indoor pool, a 24-hour gym and coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • 4 min drive to The Rawls Course
  • 16 min drive to Lubbock Preston Smith
  • Guests praised the friendly service
  • The fitness center has elliptical machines and weight machines

Feedback From Real Customers

Laci P

Great place to stay on our way back from Colorado Hotel is very clean and easy to access and lots of food places near as well Plenty of places for our pup to use to potty as well

They had a hot breakfast but we didn’t have to time before we had to leave to try it My only con was whoever was upstairs from us was jumping rope or something who knows what for ever from like 7-8 then 11-12 and it was very loud so the ceilings are kind of thin We requested first floor but next time I’d definitely request top floor Oh and the front desk staff were amazing and super helpful! We would stay again for sure

John Hoff

Very clean hotel and the staff has been very nice I appreciate some of the small things they think about like a shower head that’s actually high enough (above your head) and an air guard next to the air conditioner so it doesn’t blow directly on your legs at nightThe indoor pool was nice but could have been a little warmer

I personally like to sit in a spa at hotels after a long drive and unfortunately this one does not have a spa so that was one downsideIt’s also next to lots of food and shopping in the areaOverall experience was very good and I would stay here again


It was One of the most Unaccommodating hotels we’ve stayed at If traveling for work this is not your go toStarted with Young lady at checkin, she seemed so un willing to help out not just us but the other people in front who were asking for simple items

Room- they were pretty decent couple things the refrigerator was tiny no fridge, cabinet doors were broken and the ac didn’t cool , the restroom doesn’t have a ventNo coffee in the lobby like all hotels we’ve stayed at They keep it locked up in the breakfast room Also its coffee out of a dispensing machine low qualityAs this is a convenient item to have for men leaving to work early Since most will leave before breakfast is servedBreakfast was also one of the worst we had, very minimal items and low quality Old apples n orangesThe snacks and food they have to sell are also overpriced to say a small bag that cost 50cents at Walmart is 200 thereAlso no outside places to sit other than bench by entrance so if you’re staying for long periods this is something to considerLobby n pool, gym everything downstairs was warm to a point of feeling muggy Only plus is it’s newer but not worth it to have all the inconvenienceWe booked for 6 nights , yet we will continue to be in town for sometime longer but will be staying elsewhereWe do not recommend this place

6. DoubleTree by Hilton Lubbock University Area (3-star hotel)

About this hotel

Off Highway 82, this relaxed hotel is a 7-minute walk from the Buddy Holly Hall of Performing Arts and Sciences, and a mile from Texas Tech University.Laid-back rooms offer Wi-Fi and flat-screens. Upgraded rooms add balconies and/or sofabeds. Suites feature separate living areas, wet bars, minifridges and microwaves.There’s a casual bar/restaurant and a terrace. Other amenities include an exercise room and an indoor pool. Parking and breakfast are available.

Things You Need to Know

  • The rooms have TVs
  • 6 min walk to the Lubbock Memorial Civic Center
  • Some guests complained about the bathrooms
  • 13 min drive to Lubbock Preston Smith
  • One of the few hotels in the area with room service
  • Guests mentioned bars 18 times
  • Guests mentioned “cookies” 11 times
  • The fitness center has free weights

Feedback From Real Customers

Lee Sowders

It’s a nice place with random holes in their kit No microwaves in rooms, limits on room AC, no free breakfast (slightly offset by a $15 credit), well stocked on medicine and candy bars, but don’t have any protein options, salads, or sandwichesBut the place is pretty nice

Service is good, food at the restaurant is phenomenal (pricey though) Good happy hour drink special at the bar Rooms are nice Interior is nice and cleanThe place has good bones, but it’s like it’s managed by someone who used to run a Michelin star restaurant but never stayed in enough hotels to know what the basic expectations are It’s so weird These things are so easy to fix too

Amanda Box

This was our first stay at this hotel and it will now be our go to hotel in Lubbock The rooms were clean and comfortable and the lobby was inviting We ate dinner and breakfast in the restaurant and the food was unexpectedly delicious

By far the best thing was the staff After 2 years of encountering mostly indifferent service and staffing issues as we travel, the friendliness and enthusiasm here made our stay exceptional Attentive and efficient service can make all the difference

Ires Rios

Always a great stay Staff is always extremely friendly and helpful! Bar area always clean comforting and good cocktails! Everytime we come to Lubbock our stay is definitely here It is a little noisy at night, I’m guessing bar area , but I don’t mind it ,I feel like every place with a bar has to have some noise ,says people are having a good time! what are you suppose to do? Pool area warm and great! Thank you to the staff for always being so good to us!

7. Holiday Inn Express & Suites Lubbock South, an IHG Hotel (2-star hotel)

About this hotel

A 4.6-mile drive from Texas Tech University, this standard hotel off I-27 is also 9.7 miles from Lubbock Preston Smith International Airport.The straightforward rooms come with flat-screen TVs and desks, plus premium cable channels, minifridges and coffeemakers. Kids 19 and under stay free with an adult and there’s free WiFi in every room, as well as a choice of hard and soft pillows. Suites add separate living spaces and dining tables.Amenities include a free breakfast bar, fitness center and an indoor pool, as well as free parking.

Things You Need to Know

  • The rooms have TVs and microwaves
  • 5 min drive to Omnimax Theatre – Science Spectrum
  • Guests praised the service
  • Guests mentioned pools 18 times
  • The fitness center has elliptical machines and treadmills

Feedback From Real Customers

Anna Ramsey

The entire hotel felt very dirty and poorly taken care of There were greasy smears everywhere, the bathroom door didn’t lock, the phone was broken, the curtain didn’t fit the window so there was light coming in all night We stayed at a Holiday Inn in Amarillo just recently that was lovely and very clean so the condition of this one was a surprising and stark contrast

One positive is that the manager was nice when we interacted with her

Bailee Treadway

I don’t normally leave reviews but DO NOT WASTE YOUR MONEY HERE!! Only reason I’m giving it one star is because zero isn’t an option! The first room we were out in had been broke into and you could see directly into the room with the door shut so therefore you could easily stick any type of card in the crack and pop the door wide open!! Got moved to a second room, it was disgusting!! Left over food in fridge Bathroom was horrible Not to mention the full bathroom trash with used feminine products and dirty adult diapers

Neighborhood is very sketchy Room phone was broke Most of the staff was rude and acted like they didn’t want to be here We are Spire Elite members and have never had problems with any other property before this one Being Sprite Elite members or not this is unacceptable!!

Brian Lovell

Grace, at the front desk was very helpful and polite finding my truck keys that I had left behind The food at breakfast was great, the room was incredible and very clean

The entire property was spotlessWill definitely stay again

8. Country Inn & Suites by Radisson, Lubbock Southwest, TX (2-star hotel)

About this hotel

This straightforward hotel off Highway 62 is 6 miles from Texas Tech University and 1 mile from the Lubbock Water Rampage water park.Simply furnished rooms come with Wi-Fi and flat-screen TVs, in addition to microwaves, minifridges, and tea and coffeemaking facilities. Suites add separate living rooms and sofabeds.Breakfast is available. There’s also a 1,184 sq ft meeting room.

Things You Need to Know

  • The rooms have refrigerators and TVs
  • 4 min drive to Water Rampage
  • Guests mentioned the rooms are unclean
  • One of the few hotels in the area with room service
  • Guests mentioned the service is friendly
  • Guests mentioned beds 38 times
  • The fitness center has weight machines
  • Guests liked the indoor pool

Feedback From Real Customers

Abdulkader Almosa

Initially when I entered, it smelled like cigarettes because a worker was smoking by the entrance door outside I had to wait an hour to get checked in due to the hotel’s policy The room was initially all right, but a certain amount of dust and unknown particles/items like condoms and masks were found around the room

Sheets and towels had stains Breakfast was limited but was the only thing I enjoyed out of the whole stay Over the course of a three-day stay, my room was never cleaned, even after I had explicitly requested that it would be cleaned in the afternoon of the second day: every staff member was dismissive and told me a different story as to why the room wasn’t cleaned (this represents poor management) When all of this was brought up to the front desk, I was told to wait for the manager but it was too late because I had to catch a flight Please do better!

Stacy Sauls

When we arrived the room was filthy THere was blood on the lamp shade and on the bedding The floor was not vacuumed and there was a medical syringe on the floor as well

The carpet was torn and the room did not look clean at all When we pulled back the bedding the beds looked to have had dirty sheets We discretely confronted the hotel staff and they told us they were sorry and to grab some snacks and they would send housekeeping up to re-clean the room No one came to clean and we slept in the dirty room Due to it being graduation weekend at Tech we were stuck in the dirty space We checked out and let the front desk know they were going to inquire for us to stay another night at a discount or discount the room we had since it was so dirty We were notified of the room availability but for almost $300 for 1 night Since we had a not-so-great experience, we drove an hour away for night number 2 There were not any discounts given or refunds I have over 10 pictures of the state of the room I would not recommend this place to anyone The staff we spoke to were kind and great The hotel was dirty and lacked management in my opinion

Amanda McDonnell

The cleanliness of the hotel itself was great However, the pool and hot tub were dirty and no drinks were allowed in the pool area or in the gym I rented a king suite but didn’t know it would be a handicap suite

That being said there room was nice and spacious by the bathroom needed some work The shower head was too low and the water pressure was low as well The breakfast was good, had many options to choose from Overall it was an ok stay I would stay here again just in a non handicap room

9. Hampton Inn & Suites Lubbock University (2-star hotel)

About this hotel

Set on the edge of a residential area and 2 miles from Highway 82, this relaxed hotel is a mile from Texas Tech University and 3 miles from the Buddy Holly Center, a performance and visual arts center.Laid-back rooms provide Wi-Fi, flat-screen TVs and coffeemakers, as well as minifridges and microwaves. Suites feature wet bars, and sitting areas with pull-out sofas.Amenities include an outdoor pool and a fitness room. Breakfast and parking are available.

Things You Need to Know

  • The rooms have TVs
  • Walking distance to the National Ranching Heritage Center and Moody Planetarium
  • 16 min drive to Lubbock Preston Smith
  • Guests praised the service
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers


Fantastic! Jasmine checked me in later in the event she was so sweet and welcoming to the property and thoroughly explained all of the hotel details to us Epitome of excellent Texas sized style hospitality the rooms were fabulous the property was neat loved the outdoor space next to the pool and the theme supporting the local college! Free parking so appreciated! Over the top my favorite Hampton to date!!! The breakfast had a good variety of hot items, muffins of course the Texas waffles fruit yogurt and Al! The breakfast lady was great at keeping everything stocked for breakfast and the tables kept clean too!! 10/10!! We will begin staying here as our new pass through hotel on long drives!!! Y’all especially Jasmine & the breakfast lady did it right! Thanks & see you soon!

Jamie Lyman

This hotel was great! Very clean, the staff was accommodating and very friendly The beds were comfortable, they have a laundry room and the breakfast was excellent I ended up here for a week and a half with a family member right down the road in the hospital

The staff worked with us and was able to extend my stay 3 different times to be able to stay close to the hospital for as long as I needed I definitely recommend this hotel!

Brenda Hiler

We have been traveling for 2 weeks and this was our on-the-way-home one night stay I have to say, it was worth it as it was clean, comfortable, classy, and easily accessible The breakfast was wonderful and the evening at the bar was most pleasant

Impressive to support the local community and Texas Tech I have to say the receptionist at the desk had the best attitude and manners of any hotel I have ever stayed I don’t go to Lubbock often, but when I do, I will certainly stay here again

10. Pioneer Pocket Hotel

About this hotel

Less than a mile from Interstate 27, this sophisticated all-suite hotel with a brick exterior is 15-minutes’ walk from the Buddy Holly Center and 2 miles from walking trails at Mackenzie Park.Refined 1- and 2-bedroom suites offer complimentary Wi-Fi, flat-screen TVs, and tea and coffeemakers, plus minifridges and separate living areas.Amenities include a polished restaurant, a down-to-earth cafe and a brewery.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to McPherson Cellars Winery and Buddy Holly Statue
  • 15 min drive to Lubbock Preston Smith

Feedback From Real Customers

Catherine Whatley

We were driving a long haul from Out west to Central Texas We do that 2nd day haul often and have stayed in Lubbock quite a few times This would have been a second visit at this hotel

We have 2 other friends with us We were booking the 2 bedroom Luxury Suite to try to get a good night sleep for second day drive The woman made us cancel the Third party Reservation with no refund available She did not care about our long drive She didn’t care about us at all She said that the reason was they didn’t check in after midnight, If you want a hotel and customer service do not stay here Do not risk losing your money if some emergency happens and you arrive late I will never spend any money here again RUDE!

Lisa Fehr

This was a rather interesting stay… The bedroom and living room were beautifully clean I however found a ton of hair in the bathtub which is a deal breaker for me The bed was luxuriously soft

The window needs better coverage so that it truly blacks out all light The reason I booked this place was because a review said it had been utter silence… So imagine our surprise waking up at 2:00 am to furniture being arranged in the room next to us followed by a loooonnnnggg and lusty session of ohhhh’s, yesss and mmmm’s I’m fairly certain someone booked it to record certain activities as it lasted from 2:00 am to 4:30 am and the sounds that came through the vent were rather unnatural I’m leaving a 4 star review because it wasn’t the hotels fault as I’m sure they’re not aware of what rooms are booked for but it made for a rather long night We had no issues with the check in process It would however have been nice to have a front desk to call to interrupt whatever was going on in the room next door even though they sounded quite happy with their night activities The restaurant was amazing and the customer service was spot onEdited to add we stayed in the Country Roots suite

11. Hyatt Place Lubbock (3-star hotel)

  • Address: 2309 Mac Davis Ln, Lubbock, TX 79401
  • Phone: (806) 741-0200
  • Ratings: 4.4 (686 reviews) Very good
  • Website : Hyatt Place Lubbock
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Streamlined rooms in a warm property offering a fitness center, an indoor pool & a relaxed bar.

About this hotel

This warm, modern hotel off Highway 82 is a mile from Texas Tech University and 2 miles from Joyland Amusement Park.Streamlined rooms offer complimentary Wi-Fi, flat-screen TVs, and sitting areas with sofabeds. All feature minifridges, coffeemakers and wet bars. Room service is available.Parking is free and there’s a hot breakfast buffet. Other amenities consist of a 24-hour snack shop and a fitness center, as well as a relaxed bar, an indoor pool, and a BBQ area with a fire pit. There’s also event space and a colorful, contemporary lobby lounge. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the showers
  • 5 min drive to the National Ranching Heritage Center
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests mentioned lobbies 17 times
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Jan Dodd

I lived the room and Sheila, the housekeeper The room was so clean Beds perfect

Bathroom clean and inviting I slept wonderfully Couldn’t have been better!!!!!The first breakfast was a hit, scrambled eggs, bacon, fried potatoes and French toast Beverages, cereal, fresh fruit and bagels/ cream cheese

Chris Matta

Overall was clean and easily accessible I liked the free self parking and that a parking placard was requiredThe room was clean but the sliding bathroom door did not close completely nor did it lock

The morning breakfast was good However, it was difficult to find a dish that was clean Most still had the last customers food on it

Garrett C

Today is Sunday, June 12, 2022I am presently staying at Hyatt Lubbock

The employee at the front desk, I forgot her name, but she has a tattoo on her arm that says, “Poetry in Motion”, greeted me with a smile and she gave the impression that she loved her jobFirst impressions matter Nice Job HyattI’m off to the gym which looks niceG

12. Arbor Hotel And Conference Center, Ascend Hotel Collection (3-star hotel)

About this hotel

This modern hotel off Highway 327 is 7 miles from Lubbock Municipal Garden and Arts Center, and 8 miles from the National Ranching Heritage Center.Understated rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and Keurig coffeemakers. Upgraded rooms add balconies or pull-out sofas.Breakfast is complimentary, as is parking. There’s also a relaxed restaurant/bar with a terrace. Other amenities include a seasonal outdoor pool and a hot tub, as well as a gym and a fire pit. Event space is available.

Things You Need to Know

  • Guests praised the bathrooms
  • 4 min drive to Water Rampage
  • One of the few hotels in the area with room service
  • Guests liked the service
  • Guests praised the relaxed restaurant
  • Guests praised the breakfast
  • Guests praised the outdoor and indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Teresa Naron

Pool hours were check out hours per the desk lady Christine Staff friend’s/families were swimming past 10 pm

yet the following day we were not allowed into the pool Ck out time being 1:00 am the pool was not accessible to children in our party It was one of the children’s birthday We had been told by checking twice, that the pool was open 10 to 10 Breakfast bar was wiped out at 7:45 am and the same desk lady was informed that there was hardly anything on the buffet that wasn’t sparse, dried out or entirely missing No attempt was made nor voiced as to a correction of action New food was finally noted on other’s plates that scraggled in at closing of the buffet and as we left the dining area Very disappointed in the one desk staff for reason of not showing any concern or interest in our ‘kindly voiced’ observations as to the pool hours changing and lack of time allowance for utilizing the pool at all during our visit Even if we did swim at 11:00 am we would not have had a room to clean up in on check out day due to check out hour was one and the same as pool time I prefer the older Arbor Inn over this new one Parking for handicap is also inconvenient and a good distance from the actual entrance Place looks nice but not pleasing to stay at due to the above complaints No apologies nor retribution attempts were made for our consideration for a potential repeat stay Disappointing stay at best

Erika Thompsen

The hotel has not fully changed everything over and still operating as a La Quinta When asked about this they said they just did it a week or so Fine, but the hotel is still La Quinta name outside we drove around looking for what we booked

You would think that would be one of the first things changed Then asked for a corporate number, that way no one else would have this issue Was told there is no number for us to call Spoke to the GM wouldn’t give us her name at first, was told bc I said it was false advertisement that she would ask us to leave the hotel bc that is giving problems I said I didn’t want problems just didn’t want other to go through what we did The family behind us at check in had the same problem with the hotel Finally got our room keys, they did not work Finally decided this hotel is not ready for hospitality and checked out before even entering the room What hotel has no phone number to speak to and a GM that threatens to have you removed for asking questions? All they had to do was explain the situation instead of being so fast to act in such a manner How can you sell a hotel as one name when it’s not fully that hotel yet? If I had known it was a La Quinta I would have not booked, I was looking for a new hotel to try out Hope no one else has issues like us and the other families in the lobby Safe travels everyone!

Karen Clay

Do not stay here Left some shirts in my room Called a few hours after I left and they have no idea where they are I am sure the maid stole them

Called at least twenty times No one would return my calls I was told the manager would call me back Also hung up on me twice and said “too bad” Very rude and very expensive clothing worth over $250 and two weeks later no one still

13. Courtyard by Marriott Lubbock Downtown/University Area (3-star hotel)

About this hotel

In a residential area off US-82, this casual hotel is 2 miles from Texas Tech University and the Depot District, and 3 miles from the Buddy Holly Center.Contemporary rooms offer desks with ergonomic chairs, free Wi-Fi and 32-inch flat-screen TVs with premium cable channels, plus coffeemakers, minifridges and microwaves. Suites provide additional TVs and living areas.Amenities include a relaxed restaurant/bar, as well as an outdoor pool, a hot tub and an exercise room. There are also 3 meeting rooms. Parking is free.

Things You Need to Know

  • Guests praised the rooms
  • 2 min drive to the Museum of Texas Tech University
  • 14 min drive to Lubbock Preston Smith
  • Guests praised the service
  • Guests mentioned “Bistro” 12 times

Feedback From Real Customers

Benjamin Sands

Lots of problems

the floors and walls in this hotel are NOT sound proof Both nights of my stay I was awakened by people moving around and talking above and beside me On the last morning, the noise from the above room woke me up at 4am, couldn’t go back to sleep so I got up and took my shower and started packing to leave Got a rude knock on my door from the guest in the room below me complaining that I woke him up I wasn’t even making any noise, but understood since I had been similarly awakened No beer on tap at the bar, very limited selection of bottled beers Coffee is weak and awful, and there is no free coffee not sure you should call it Starbucks if you can’t ensure the quality Internet signal was awful Netflix never worked right, could barely check emails on my laptop And there is nothing within walking distance of this hotel Will not be back

Becky Bishop

It’s close to the highway so it can be kind of noisy with traffic They have joined the coalition of hotels that offer half shower doors so one side of you is always cold and water spills out, so that’s never fun Plus the water itself was hard to adjust, temp wise

But the people were very nice and friendly and I liked the general room set up

Chase Lincoln

Lied about hot tub closed then would not cancle room even though we just booked!!! Crazy no respect or care for customers just take my money and tell me to leave if I don’t like it crazy!!Will be reporting to customer service and Marriott world thanks for nothing and no help at all had medical condition and still told i would have to pay for something that is not usable!!!

14. Hampton Inn Lubbock (3-star hotel)

  • Address: 4003 S Loop 289, Lubbock, TX 79423
  • Phone: (806) 795-1080
  • Ratings: 4.0 (455 reviews) Very good Eco-certified
  • Website : Hampton Inn Lubbock
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Contemporary hotel featuring an indoor pool, a hot tub & a gym, plus free hot breakfast & Wi-Fi.

About this hotel

Off State Highway Loop 289, this contemporary hotel is a 5-mile drive from Texas Tech University and a 7.7-mile drive from musical history exhibits at the Buddy Holly Center.The colorful, modern rooms feature free Wi-Fi and custom-designed beds, plus desks, flat-screen TVs and coffeemakers. Upgraded rooms add pull-out sofas, microwaves and minifridges.Complimentary amenities include parking and hot breakfast (or weekday breakfast bags to go). There’s also an indoor pool, a hot tub, and business and fitness centers.

Things You Need to Know

  • Guests praised the beds
  • 4 min drive to Omnimax Theatre – Science Spectrum
  • Some guests complained about the bathrooms
  • Guests praised the friendly service
  • The fitness center has weight machines and elliptical machines
  • Some guests complained about the indoor pool

Feedback From Real Customers

Michelle Bergmann

I am a diamond Hilton member and this is the worst experience I have ever had at a hampton inn Room was very outdated and dark Some of the towels were yellowed

You do not get little bottles of soap and a bar of soap They are refillable on the wall so you have no idea what anyone has done to them The ones for the sink are pretty high up for anyone short or a child The ones in the shower are on the middle wall instead of the end so I was hitting my elbows on them the whole time I washed my hair But the thing that pushed me over the edge and made me write this review is that despite having our sleeping sign on the door (Yes I checked it didn’t fall off) We were wakened to house keeping knocking on the door The dog went absolutely crazy barking and so we were then very awake We have a very long drive and now didn’t get enough sleep It was not check out time We had hours and we needed them My stay was over 200 for one night and it was a complete waste of money Also the pool and hot tub were out of service which we didn’t know either 2 stars at this point is probably being generous Extremely disappointed all around with this stay

Matt Smith

I hold Hilton Gold Status and have stayed at numerous Hilton chains across the states Here’s my pro’s and con’s of this Hampton InnPRO:1) Digital key actually worked and was sent to my app ahead of the time I said I’d be checking in

2) Bed is comfortable3) Has a mini refrigerator4) Clean room and common areas5) AC gets as cold as you need itCON:1) No one manning the front counter I didn’t see anyone there the entire time Thankfully my digital key worked and I didn’t need to buy any food or drinks, which would have required me standing there waiting for someone to show up2) No one manning that front counter meant I did not receive my gold status free waters3) Room is a bit stuffy at first entrance4) Housekeeping or maintenance lingering outside my door at 830am with their Walky-talky at full volume People were holding full conversations over it Thanks for waking me up and not letting me fall back to sleep Now I get to drive 65 hours on less sleep than planned

15. Overton Hotel & Conference Center (3-star hotel)

About this hotel

An 11-minute walk from Texas Tech University, this modern conference hotel is 7 miles from Preston Smith International Airport and 4 miles from Joyland Amusement Park.Relaxed rooms and suites offer free WiFi, desks, flat-screen TVs, minifridges and coffeemakers. Upgraded rooms include access to a lounge offering freebies such as continental breakfast and an evening cocktail reception.Amenities include a heated outdoor pool, an exercise room and a restaurant with Texas-inspired cuisine. There’s a business center and 20,000 sq ft of meeting and event facilities, plus a free airport shuttle and parking.

Things You Need to Know

  • Guests liked the clean rooms
  • 5 min drive to Buddy Holly Center
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “brunch” 11 times
  • Guests liked the breakfast
  • Guests praised the views

Feedback From Real Customers

Triple J’s

Hotel is nicely decorated and great location for lounging, etc Overall good experience however, it’s clear they are not staffed adequately We had a 4 day stay and our room was partially cleaned once

The Tesla chargers are locked and you have to constantly ask to gain access, it’s a wait Breakfast is a wait, and depending on staff you could be waiting a while The gift shop is hardly ever staffed and one morning we waited 20 minutes before someone walked in to pay I’d say hire more staffing

Robert Cocke

Start by saying I’ve stayed here multiple times First experience was horrible–room was Africa hot in the middle of winter and despite our best efforts, we sweated the night away in a suite and the staff was completely and totally unconcerned

but that was years ago Since, we’ve stayed a few times and have always enjoyed the hotel and amenities, the location and access the Tech, etc Prices always above average, but it’s supposed to the the flagship hotel in Lubbock, so that’s what you get The last visit, about 10 days ago, we stayed there in a double queen when my son was attending one of the Tech football camps Online prices ranged from $150 to just over $200 for a room I called and booked a room and was told we would get the “Tech visitor rate” which I (wrongly) assumed would be a discount off of the online rate from the Overton website Got the usual e mail from the Overton saying I had a booked reservation and I wrongly didn’t open it believing that the rate I had discussed with the Overton rep ($169) would be reflected or maybe be slightly discounted because of the “visitor” rate Got the bill$300 including the nightly rate of $269 for the room Not much I can do because I didn’t open the e mail, but I did call and was told essentially “That’s what happens and we adjust rates based on how busy we are” Cool Got it The Overton got their money Unfortunately, I will just have to adjust my future travel plans (I have season tickets) and stay at a location that doesn’t charge $300 for a pair of beds and two 8 ounce bottles of water

Lynda Krutsch

We have stayed here several times and have always had the best experience We always splurge for the preferred level rooms This time our stay was not good at all

The gift shop/coffee shop was not open most of our stay and if it was then there wasn’t anyone in there to check you out The restaurant has really gone down hill The food was cold and didn’t taste good at dinner Service at breakfast was so slow and there was only 3 tables with people At dinner they wouldn’t seat us in the restaurant and made us sit at the bar to eat and there was only 2 tables at this point Room service took a ridiculous amount of time to get At the swimming pool we had to call the front desk to ask for towels that they never brought out to us There was never any breakfast or snacks in the preferred level lounge and with the gift shop closed we couldn’t purchase snacks in there and the vending machine doesn’t even have prices listed So don’t waste the money on the upgrade It’s not worth it anymore The toilet in our room felt like it was about to fall over also So disappointed this place has gone down hill It was our favorite place to stay because the service used to be wonderful and the amenities that used to come with the preferred level rooms just added that much more to the experience Don’t expect an nice hotel here anymore, it’s like any other motel around

16. Arbor Inn & Suites (3-star hotel)

  • Address: 5310 Englewood Ave, Lubbock, TX 79424
  • Phone: (806) 722-2726
  • Ratings: 4.0 (316 reviews) Very good
  • Website : Arbor Inn & Suites
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Subdued rooms & suites, some with full kitchens, plus free breakfast & a waterfall pool.

About this hotel

This informal, family-run hotel is 1.6 miles from Bill McAlister Park, 2 miles from the South Plains Mall and 3.3 miles from Lake Ridge Country Club.Subdued rooms feature free WiFi and flat-screen TVs. They also offer fridges, microwaves, coffeemakers and desks. Some suites add living rooms, full kitchens and balconies/patios.Continental breakfast is included. There’s an outdoor swimming pool with a waterfall, plus a meeting room and a business center. Parking is free.

Things You Need to Know

  • Guests praised the large rooms
  • 5 min drive to Omnimax Theatre – Science Spectrum
  • Guests mentioned “a pillow” 12 times
  • Guests mentioned pools 50 times

Feedback From Real Customers

Cynthia Metsgar

Pool smelt like dirty fish waterFurniture, lamps curtains and all need to be updatedWe are used to 4 pillows on each bed There were only 2 per bed no extra for beds

Had to request pillows and then ask twice for blankets for the fold out bedWalls need to be scrubbed Everything needs to be wiped down an sanitized

Tabitha Medina

BEWARE! This hotel is under new management and it has gone in the dump The staff are extremely unprofessional and rude They have new policies and are no longer nice and accommodating

The lobby is destroyed and they don’t have any way to get around the construction safelyThe room was musty and hot The beds felt super thin and uncomfortable The pillows were just as badI’m so disappointed I used to recommend people stay here when they came to town, but never again Lame

Cassandra Wilson

I booked a room at an inflated price due to university graduation weekend $230+ for a king bed Our entire stay was centered around the pool, my kid wanted to swim for his birthday and I saw the Google pictures and called ahead before booking to make sure it was functional and the clerk said it was a great pool

I was so disappointed when we arrived this past Saturday The pool was filthy The lawn chairs were covered with bird poop The jacuzzi didn’t work The entire pool area was unkept I realized that wasn’t going to get me a refund I let my kids swim anyways but I won’t be back The pool was basically a large bird bath

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