10 Best 5 star hotels in Mankato, MN (2022)

KM Production

Personally, I never really had a good experience here and would not come back to this hotel First of all the workers at the front desk were very very rude specifically the front desk manager named Angie I requested to switch rooms so my older children could be closer to me but she told me she couldn’t switch rooms and when I asked for a refund they told me that I would still have to pay for the room

On top of that the rooms weren’t very good The room had a really strong smell especially in the bathroom like dirty rags The beds weren’t uncomfortable and the shower was very dirty and had a mold around the edges The only good thing was the breakfast

Virginia Lazzu

I will never in my life stay in this or any Fairfield ever! If I could give it zero I would The staff are rude and management is non existent I left a $300 book in my room for school and they did nothing but give attitude and act like they knew nothing on how to look for it and could not locate it

I then am told I have to pay to have it shipped to me They never shipped it and took my card information 10 days later It is still not shipped I call and get the same rude girl and same attitude NEVER IN MY LIFE WILL I EVER STAY IN THESE HOTELS AGAIN

Corey Partin

The staff at the desk were always very nice and helpful, however the management team is extremely rude My company booked a month-long stay for me and I needed my cat to stay with I was never told that they have a “strict” no pet policy (it’s written at the very bottom of the site and on a tiny sign in the corner of the entry)

On the receipt it even said a pet fee had been waived However, one week into my stay two managers came to my room and very rudely said, “either the cat goes or you relocate” They weren’t willing to listen to my case and treated me like a trouble maker They also expected me to react immediately, which was incredibly hard to doOn top of that they also charged me $1800 for the stay instead of my company, a headache I’m still dealing withThis hotel also allows children to run screaming and yelling up and down the halls and for large groups of people to literally tailgate in the parking lot with booming bass at 11pm Their cleaners enter your room even if you ask them not to and they slam doors at all hours of the morning as they cleanOverall the desk staff were great but the rest of my stay was awful I’m leaving early and they’re losing over $1000 of my company’s money I can understand some misunderstandings, but the treatment and experience I had here guarantees I’ll never stay again