17 Best 5 star hotels in Maryland Heights, MO (2022)

Stephanie W

I will preface this that the GM did reach out after I cancelled my reservation and refunded our roomI booked the room online and when we showed up, my first inclination was to immediately leave It was around 11:30 pm when we went to check-in

The exit arm for the parking lot was constantly up which was my first concern Then as I was attempting to check-in, a young mother had come back to the desk as the room she was assigned was not clean She had two exhausted kids and needed to sleep The gentleman helping her behind the desk responded “Our housekeeping sucks” To which the young woman helping me stated “I know I’ve been chewed out all day” We were assigned a room and before we went to the room, wanted some water bottles, to which the pantry had none I returned to the desk where everyone behind the counter were chugging water bottles She did bring a case of water from the back and give us twoAs we were walking to our room, I noticed many doors that were propped open by the lock bar and thought it was odd I then noticed all the trash in the halls, including a pile of sheets and trash outside one door, but we kept walking Two doors down from our room, four young men exited a room that was loud with many people and loud music I tried to enter our room and the keys didn’t work After seeing and hearing all that was going on, I decided to immediately leave I followed the four guys out, and we met a group of four young women who also looked like they were there to party The halls were a mess, it smelled of cannabis and I was done There were multiple groups of young people hanging in the halls and down by the conference area/pool It looked like party central for a Saturday nightHonestly, I’ve never seen a Marriott in this condition and lack of professionalism To have your front desk person tell two guests that your housekeeping “sucks” is an embarrassment to the hotel and brandWe left and were given a full refund

Rachel Davis

The rooms were Amazing the beds were so comfy And it is a pretty place, but if you are looking for a goods Nights sleep do not come here The room next to my father’s had dog in it that would not shut up

And when he called to complain they didn’t answer So he did not get good sleep And they’re breakfast is overly priced and okay Definitely not a hotel favorite

S Ramkissoon

Bit unimpressive for a Marriott to say the least First off, we booked a room with a king bed and when we got there, we were told we’d get two double beds, no offer to upgrade or anything, even though it was clear we were a couple and two people in a double bed isn’t always super comfortable

Bedsheets were very worn down, the fill in the comforter was completely bunched as shown in the picture (which they thankfully did change), reception didn’t really explain where the room was (a couple of other guests were also lost) or the situation with the parking and someone (housekeeping?) opened our room door at 9:00 am without knocking and we weren’t even scheduled to be checked out till the next day Only good thing is it’s close to the airport and the shuttle driver was very polite