17 Best 5 star hotels in Massapequa, NY (2022)

Jason vernick

I can’t even believe how amazing this hotel is Pulled up in front and the guy is there with the luggage cart waiting Another person immediately takes an ice cream cake I’m holding and puts it in a freezer

Another person is waiting at the desk to check me in Get to the room the man that brought everything up to the room unloads everything and doesn’t leave until he makes sure everything is as expected I rented a regular room for one night my daughter and 3 friends and an joining one for me I asked if they could have a table set aside for my daughters birthday dinner They called me the day before I arrived to not only tell me they would have a special table but that they would make special menus with her name on it Went over all safe food because we had one child with allergies I can’t even tell you how many little things each person working here did to make our stay special because there were so many! For dinner They had a room to themselves with their own waitress, they decorated the table with different color napkins in each glass and a birthday sign This was all done as standard service, all I paid for was the rooms!The pool is amazing! The desk found out two of my daughters friend had to leave for a short time and they offered to keep the pool open later so they didn’t miss out on any pool timeI’ve never stayed at such an amazing hotel!

Venetia Farrell

Update- I was refunded $50

honestly at that rate don’t bother refunding money, id just take the loss My family got about as much sleep as we’d have gotten if we slept in a tent in the parking lot and it would have been a heck of a lot less expensive I’ll be staying at the Marriott down the road next time we’re in town Do not recommendPositives- sufficiently safe and no bedbugs Also the staff at breakfast was lovely and helpfulNegatives- sticky floor, dirty walls, hair all over the bathroom, no fresh towels, no working vending machines, but the best part was the fire alarm in our bedroom going off at 2am when we were sleeping After calling the front desk, who very nonchalantly told us to call back if it went over again (it did), we had to wait for someone to come upstairs to look at it Apparently there was a miscommunication between them and the front desk because the gentleman who came into our room spent a few moments trying to wrench the thermostat off the wall, leaving piles of wall on the floor before we pointed out the problem was with the fire alarm He removed it and told us they’d replace it the next morning They did not We had to call multiple times to have them send someone up with what I’d consider a basic safety requirementOther notes: everything is outdated, the walls are thin and you can hear everything

Matt Fisher

This is a fabulous hotel with very clean rooms and the most magnificent pool and hot tub! The staff was friendly and took care of all our needs right away and the food at the breakfast buffet was exceptional I highly recommend the omelet station and fresh baked croissants even the kids were raving about all the choices!!! Very spacious rooms and a gorgeous lobby bar with lounge seating all around was the icing on the cake!