5 star hotels in Matthews, NC

1. Grand Bohemian Hotel Charlotte, Autograph Collection (4-star hotel)

About this hotel

In the Uptown central business district, this sophisticated hotel is an 8-minute walk from the Bechtler Museum of Modern Art and less than a mile from I-277.The bright, chic rooms provide flat-screen TVs, Wi-Fi, coffeemakers and minifridges. The 1- and 2-bedroom suites offer sofabeds, living areas and/or city views. Room service is available.An elegant restaurant serves South American-style cuisine. A rooftop tapas bar has city views. Other amenities include a cafe, a Starbucks coffee shop, a spa and a gym, plus event space, valet parking and breakfast.

Things You Need to Know

  • The rooms have refrigerators
  • Walking distance to Discovery Place and Romare Bearden Park
  • 17 min drive to Charlotte Douglas
  • Guests liked “a works of art”, mentioned 16 times in reviews
  • Guests praised the nightlife
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Trey Barhite

So tonight is our wedding night We were excited to come here after our great wedding We got here and we were supposed to have chilled champagne that our family gave us which was just sitting in the box warm not on ice (also no champagne glasses)

There was no chocolate that was also ordered and supposed to be in the room when we got here and we found out that they gave it away to another guest before we got here The chef was gone so we ended up with a tiny slice of cake We were also supposed to have two bath robes and we got here and there was only one I called the front desk and my mother in law also called them and no one would pick up the phone Finally after 6 minutes a lady answered and was rude about it This room was super expensive and we just wanted a good night We will make the best of it but this place is not worth the money we paid The holiday inn would have done a better job honestly Don’t book here You will be disappointed also to top it all off, they charge you $5 for water

Alison Tribble

This was one of the most excellent hotel experiences I’ve ever had and we have been to several luxury hotels The entire staff, from valet to housekeeping and in between, was beyond kind and helpful and seemed like they genuinely wanted us to have the best experience possible Lindsay at the front desk is AMAZING!!! She’s your girl if you need help with anything! The ambiance of the rooftop bar is incredible and the drinks and food there and Mico were delicious! Everything was run like a well oiled machine, we will be staying here again!!

Eric Simpson

Had an amazing stay at the grand bohemian! Didn’t quite know what to expect with it being my first time in a Grand Bohemian hotel but if they all are remotely close to this, I’ve found a new favorite! From the moment I walked through the door I was greeted by the smiling faces of Lauren and Lindsay! I’m not sure when these girls sleep because every interaction I had was with one of the two! From checking in, to asking about the local area, ordering room service, and requesting items to the room, I got to know these ladies very well because they did it all! Unfortunately neither were present as I checked out but I wanted to tell them how much of a positive impact they made on my stay!

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2. Hyatt Centric Charlotte Southpark

About this hotel

Set a 6-minute walk from The Village at SouthPark shopping center, this polished hotel is 6 miles from both Charlotte Convention Center and the Bechtler Museum of Modern Art. It’s also 6 miles from Interstate 485.Chic rooms have Wi-Fi, flat-screen TVs and Keurig coffeemakers, plus minifridges. Upgraded rooms feature floor-to-ceiling windows and/or glass-enclosed showers. Room service is available.Amenities include 2 refined restaurants, 1 with a rooftop terrace, and a bar, as well as a fitness center and parking. There’s also breakfast.

Things You Need to Know

  • Guests liked the rooms
  • 10 min drive to Carolina Thread Trail
  • One of the few hotels in the area with room service
  • Guests liked the restaurant, mentioned 17 times in reviews
  • Guests praised the breakfast
  • The fitness center has weight machines and elliptical machines
  • The hotel has a boutique store
  • Guests praised the bar

Feedback From Real Customers

Brandy Brock

This hotel is so chic! The ambiance is amazing The staff was polite, courteous, helpful and had extraordinary customer service The room was beautiful

I also appreciated that the hotel was very clean and it is obvious they pay extra attention to the cleanliness and overall sanitation I will definitely stay here on my next trip to Charlotte

Tamara Whatley

I really enjoyed my stay From the greeting at the front desk to the beautiful hotel The room was nice and clean

We went to bar and lounge on the second floor for drinks the drink were good, the only thing is they stop serving food early in the day It would have been nice to At least be able to get some wings or something I would stay again We also had breakfast on the second floor food decent but a little pricey for breakfast

KiMya Alston

The hotel overall was great Front desk was nice during check-in and check-out Very informative when needed

We stayed during Valentine’s Day weekend and was told it was sold out but you wouldn’t have known because it was quiet all night Parking was available in garage not too far away but tight fit We ended up parking on the street since it was closer Only thing I wasn’t a fan of is that the bathroom wasn’t completely private in the room

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3. The Ballantyne, a Luxury Collection Hotel, Charlotte (4-star hotel)

About this hotel

Set 14 miles south of Charlotte’s downtown, this upscale hotel is 17 miles from Charlotte Douglas International Airport.Elegant rooms have flat-screen TVs, dual closets, Wi-Fi access (surcharge) and marble bathtubs. Some offer private balconies. Suites add separate living areas; some feature full kitchens. Lodge accommodations add whirlpool tubs. A cottage with multiple bedrooms is also available. Room service is offered.Amenities include a spa, a salon, 2 pools (1 indoor), a fitness center and a high-end American restaurant.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • 9 min drive to the President James K. Polk Historic Site
  • One of the few hotels in the area with room service
  • Guests mentioned “Tea” 37 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Amber Broadway

We came here for a little staycation We had a package for a resort credit and breakfast We spent our day at the spa Saturday

They were excellent This review is not for them The room was your typical hotel room The bed was awful Hard as a rock My husband even asked me at midnight if we wanted to go home The pillows were feather pillows that withered away to nothing when you laid your head on them I’m going to have to rerun to the spa after laying on that rock all night I then tried to use a gift card for portion of our stay After running the card 6 times I was told they couldn’t get it to go through Didn’t bother to call for help to find out why Come to find out my card was charged $1 every time they ran it! For the money I paid this was an awful stay I’ve stayed at hotels that cost way less and had a better experience Not the luxurious stay I was hoping for DisappointedWas also not impressed with the indoor pool and hot tub area Needs a major upgradeCould hear every noise that was made in the hallwayConstruction was the greatest view 👌👌Nothing luxury about this luxury hotel go spend your money somewhere better

Mustafa Azhar

I came here for an event and stayed one night When we arrived, and very nice porter took care of everything and took us to our room Rooms were very clean, as well as the overall hotel

Staff was extremely friendly and helpful The view was nice, and the hotel is actively working on making it even better with upgrades The price to performance is quite decent I recommend this place if you’re looking for somewhere luxurious to stay!

Kent Pendergast

Worst hotel experience of my life Came down here for a couples vacation planned with the normal activities: sitting by the pool, spa, room service, etc

We were excited to enjoy the full resort experience; boy were we disappointed We originally planned to stay for 3 nights but checked out a day early because the experience was so bad Even checking out required an hour long argument with the manager Let me start from the beginning The room we paid extra for with “views of the golf course” was a construction site No mention of this on the website and certainly not reflected in the nightly rate It was dirty, the bed was hard, the balcony had a colony of roaches living on it Called for pillows at 4pm and never received them We were not notified that housekeeping was by request only and even when we requested it, they never came 20% gratuity included because they know the service is terrible Room service was same quality as a Denny’s When we checked out, the bellboy never showed up after 40 minutes of waiting Only redeeming part of this trip is that the spa experience was great and the staff there were quite nice and talented Everything about staying at the hotel was a nightmare and I will not be staying at another Marriott if this is their definition of ‘luxury’

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4. The Duke Mansion (3-star hotel)

  • Address: 400 Hermitage Rd, Charlotte, NC 28207
  • Phone: (704) 714-4400
  • Ratings: 4.7 (468 reviews) Excellent
  • Website : The Duke Mansion
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: High-end lodging in a 1915 building with elegant rooms, landscaped grounds, a gym & a library.

About this hotel

Housed in a grand building dating from 1915 and listed on the National Register of Historic Places, this posh B&B is set on 4.5 acres of landscaped grounds, and is 1.5 miles from US Route 74 and 2.4 miles from downtown Charlotte.The individually decorated rooms have elegant furnishings and decor, en suite bathrooms, and plush beds with fine linens and goose-down pillows. They also include free Wi-Fi, and TVs with DVD players. Some add whirlpool tubs and/or sleeping porches.Free perks include full breakfast and nightly turndown treats. The property also offers a guest library, a gym and event facilities.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the bathrooms
  • 3 min drive to Freedom Park
  • Guests praised the friendly service
  • Guests liked “gardens”, mentioned 72 times in reviews
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

lou eutance

The Mansion and gardens are exquisitely maintained The staff was super attentive and courteous Our King room on the 3rd floor was beautifully appointed and decorated the bedding was top notch

The also provided very comfortable bath robes The bathroom was spacious and the towels and complimentary toiletries were also very nice What was really amazing was breakfast served in the solarium A great breakfast menu with delicious choices Portions were very generous and included juice and coffeeWe plan to visit again A perfect stay!

Vitalina

The gardens are beautiful towards the end of June but felt mislead about admission on their website It says free to visit just call ahead to check if there are any events, which I did and was told it was a great time to visit Drove pretty far, turns out you can visit but you must pay to take photos

Would be nice if that info was updated under the garden section on their website

5. Hilton Garden Inn Charlotte Waverly (3-star hotel)

About this hotel

In a multi-use development a mile from I-485, this informal low-rise hotel is 3 miles from trails and wedding venues at Colonel Francis Beatty Park, and 2 miles from the Hemby House, an antebellum mansion-turned-church meeting house.The modern rooms have HDTVs, minifridges and microwaves, as well as tea and coffeemaking facilities. They also offer room service and free Wi-Fi.Parking is complimentary; breakfast is offered for a fee. Other amenities include a restaurant/bar, a gym and a rooftop pool, along with event space and a business center.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • 14 min drive to Colonel Francis Beatty Park
  • Guests liked that this hotel is near shopping
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests liked the lobby, mentioned 22 times in reviews
  • Guests liked the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Les Masten

We have used this hotel a couple of times for full week large group training We have had to make numerous adjustments during the weeks (aka last minute), and they have been extremely accommodating The catered food options are delicious, and the sales, front desk, and event staff are super attentive and friendly

There is a fabulous balcony next to the meeting rooms (shady but nice and breezy), and the pool deck is also very nice There are tons of places to eat, shopping, and most anything else you might need within walking distance to the hotel, so there’s no need to rent a car for the week We have definitely been pleased

Scott T

I stayed one night over St Patrick’s Day The hotel is what one would expect for a Hilton Garden Inn They have always been very professionally run in my experience

I enjoy having room on 7th floor as it was nice views The room was very nice It had large shower and large room The bed was very comfortableI liked the bar in the lobby They had good selection of beers including some local brews The prices were very reasonable Parking is convenient to the hotelThe staff was friendly although there was not a ton of interaction as I’ve gotten accustomed to self check in and digital key on the Hilton Honors app I really like just going directly to my room without having to interact with people or wait in any lines

Anthony Lugo

**Beautiful Hotel with Access to Everything **From the lobby to the room this hotel delivered a clean, professional experience I was traveling here for business I was able to check in with access to my room within minutes upon my arrival The front desk staff was very nice understood I was in a hurry for meeting and helped me quickly

The lobby is great for business meetings One on ones are perfect with plenty of spacious seatingThe room had lots of USB plugs along with the lobby furniture Again when it comes to business it’s hotel really did a great job at marketing to the traveling business professionalLots of eating options nearby as well

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6. Renaissance Charlotte SouthPark Hotel (4-star hotel)

About this hotel

This sophisticated hotel is 6 miles from Time Warner Cable Arena (home of the Charlotte Hornets basketball team) and 7 miles from Discovery Place science museum.Modern rooms feature flat-screen TVs, Wi-Fi (fee), iPod docks and desks, as well as minifridges and coffeemakers. Club rooms and suites offer access to a lounge with free continental breakfast (weekdays only), and suites also add separate living areas. Room service is available.Amenities include a restaurant with Southern fare and a casual bar, as well as an indoor pool and a fitness center. There’s also a business center, 14 meeting rooms and free parking.

Things You Need to Know

  • 7 min drive to Carolina Thread Trail
  • Guests praised the rooms but some complained about the kitchenettes
  • One of the few hotels in the area with room service
  • Guests mentioned “shopping malls” 21 times
  • Guests liked the architecture
  • Guests liked the fitness center
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Christi Shepherd

My husband, my dog, and myself stayed here for 3 days/2 nights Although we did not utilize the pool it looked clean and smelled like the ocean The elevators did not smell bad like in most places, the hallways were very clean

The room was immaculate well stocked, and in great condition The bed was the bed was a little on the harder side but that is just a matter of my preference The hotel staff was friendly and helpful, the restaurant was clean The exterior was clean We had no issues with any of the staff while we were there Our dog felt welcomed and comfortable All-in-all a wonderful experience and I would definitely visit again

Dom Gray

Horrible! Writing a very honest review to warn people of the state of this hotel When booking I did not get an accurate feel of how bad things are here or I would’ve made sure to avoid this hotel I was very close to leaving and finding better accommodations which is a 1st and I have stayed at various star hotels

Pro- Excellent locationCons- Cleanliness, amenities, air quality on some floors, but 1st and foremost Cleanliness!Our 1st room was so dirty that it seemed like all they did was change the sheets The floors were sticky and nothing was cleaned They did not supply enough towels for our 4 guests and when asked we never received any new ones Thankfully my children were visiting with family at another hotel for a couple of days so we didn’t have to keep begging for common items For this price they should be ashamed to even welcome guests into this place Of course there is a shortage of staff (everywhere) but if you cannot even clean the rooms properly they should limit guests to the staff available Our 2nd room was at least acceptable enough for us to finish off our stay without leaving We considered the pool when booking but would not dare step foot in there The water did not look clean and there was a sock that I’m sure will still be there once we check outThe icing on the cake was housekeeping knocking on the door at 9am on checkout day For this price please book somewhere else unless the location is all you are worried about

Chrisopigi Maggiorou

It was very good when I was there 7 years ago This year I went again, I believe it is very expensive for what they giveThe food it was good

Many closed area at the inside garden area, it was open only the bar area Very good tips the security at the parking lot at night time Very good the girl with the long black hair at the bar at night shift

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7. AC Hotel by Marriott Charlotte SouthPark

About this hotel

Close to shopping malls and restaurants, this refined hotel is a 10-minute walk from lakeside walking paths at Symphony Park and 6 miles from the Bechtler Museum of Modern Art. It’s 11 miles from Charlotte Douglas International Airport.Relaxed, streamlined rooms come with Wi-Fi, flat-screen TVs and sofas, as well as minifridges, and tea and coffeemakers. Suites add separate living rooms.Amenities include a modern restaurant/lounge serving tapas and cocktails, as well as a rooftop bar offering city views. There’s also a 24-hour fitness center. Parking is available.

Things You Need to Know

  • 8 min drive to Carolina Thread Trail
  • The hotel has a concierge
  • Guests mentioned restaurants 13 times
  • Guests liked the rooftop bar

Feedback From Real Customers

Arianna

Was super impressed by this hotel and pleasantly surprised by the area We were stopping overnight on a drive to Florida with our two dogs The rooms were a great size, very comfortable

Staff was mostly friendly although a little sparse at times especially at the breakfast bar in the AM The surrounding area is very quaint and I kind of wish we got to explore more! We went to a Hornets game and it was a great proximity to the heart of the city Can’t beat the free parking on premises plus there were nice places to walk the dogs, just nowhere they could really run off leash within walking distance Overall, would definitely stay again!

JOHN

Arrived on Friday, parking was easy space at AC is limited but the Marriott also has a huge parking area

the front desk staff, gracious and accommodating Like all AC’s clean simple contemporary room was clean, contemporary and comfortable a mini-fridge (To the idiots who give a 1 or 2 star review because there is no microwave? really?? It is NOT a requirement in a non- resort/long stay hotel The amount of restaurants nearby because of South Park is Wonderful(The mall is 1 block) Cordial is very nice a place to drink cordials vs dinner breakfast not a huge selection but fresh the avocado toast was delicious

Tamika Wise

This place is beautiful but my room was not clean My son was already laying in the bed before I inspected the sheets Low and behold the top comforter was covered with make up and no telling what else

I was upset my child was exposed to someone else’s stay from the night before They did move me to another one room I checked in around 9pm so I waited to speak with the manager the next morning because I didn’t want to bother the lovely receptionist So called to ask for a complementary breakfast for my children and I to only be offered $10😳😬 voucher for my inconvenience in their dirty room Where is the or courtesy just some remorse for my family that had to pack up and go to another one Please just inspect your room first!

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8. Hampton Inn Charlotte/Matthews (3-star hotel)

About this hotel

This modern hotel is 3.1 miles from McAlpine Creek Park and 10.4 miles from downtown Charlotte.All rooms include free WiFi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs and coffeemakers.A free on-site hot breakfast (daily) and weekday breakfast bags to go are offered, as well as an exercise room and an outdoor pool. Additional amenities include 2 meeting rooms, a 24/7 business center and free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • The rooms have TVs
  • 9 min drive to McAlpine Creek Park
  • Guests praised the service, which has a concierge
  • Guests mentioned lobbies 11 times

Feedback From Real Customers

Stacey Wright

Lovely staff, all of them I encountered were professional but still warm and personable Pretty clean Dogs allowed-I could smell dog in the lobby a little but a worthwhile trade to me, but if you’re sensitive to it you will notice

Personally so long as there are no physical remnants I’m happy, and it was nice and clean Sink and shower drains a little slow, happens with older rooms, but the toilets were no problem at all Cozy interiors, AMAZING mattresses Room clean, odor free, thoroughly checked, and the worst I could find was the vacuuming could be a little more careful around corners It’s got to be a top notch resort to get a full 5 from me This was an excellent hotel I will be back, likely often

David Stoller

HiltonI made the mistake of choosing this hotel again after a bad experience before This time of course disappointed yet again I choose that there were 2 adults and a child

Yet all there was in the room was a bed and no pull out or couch even The digital key wouldn’t work and no one would answer the phone just like the previous stay I walk down to the desk and an employee is standing there right beside the phone I get a key and go in the room to find the sleeping issues On top of that the quilt is barely thicker than the sheet with very little warmth to it This was ridiculous I call to ask for a cot, of course they don’t have any He tells me there should be a pull out yet there isn’t He says he will call me back but never does 30 min later I call back to yet again no one answering the phone for 5 minutes I walk down and there he stands I ask about the issues of the cot and he says they haven’t been able to find one yet he is just standing there h another employee just behind the wall He acts like he is trying to find another room for us but isn’t actually doing anything for 15 minutes while I stand there I ask for a bunch of blankets so I can make my daughter a bed on the floor and he hands be 2 cheap rough blankets I ask if there are any comforters or something I can get to lay down and he says that is all he has I am beyond ill and fed up with this hotel and Hilton Honors I need to go to bed and I need rest for tomorrowThen they charge my card again and when I call about it they have a very bad attitude and talk down to me

David Harrington

Asked to leave the restaurant area due to having a service animal

Tried to explain that’s against ADA regs and the clerk asked what the regs say Well if you don’t know maybe you shouldn’t try to enforce an illegal rule Then he said I have an attitude OK even if I do you probably should keep that to yourself since you are in the hospitality businessI attached a photo of some of the regs so maybe the manager and staff will educate themselves Probably not but its worth a shot

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9. The Westin Charlotte (4-star hotel)

  • Address: 601 S College St, Charlotte, NC 28202
  • Phone: (704) 375-2600
  • Ratings: 4.4 (2941 reviews) Very good
  • Website : The Westin Charlotte
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Sleek lodging with refined rooms & Southern dining, plus a 24/7 gym & an on-site Light Rail stop.

About this hotel

Occupying a glass skyscraper adjacent to the Charlotte Convention Center, this polished hotel with a LYNX Light Rail stop is a 9-minute walk from the NASCAR Hall of Fame.Upscale, earth-toned rooms come with Wi-Fi (fee), flat-screen TVs and iPod docks, plus rainfall showerheads, and tea and coffeemaking facilities. Upgraded rooms offer skyline views, while suites add separate living areas with pull-out sofas, plus additional TVs and bathrooms.Wi-Fi is free in public areas. Dining options include a Southern restaurant with a terrace, a sleek bar, and a lobby cafe. There’s a 24-hour gym with a lap pool. Meeting space is available.

Things You Need to Know

  • Guests liked the large rooms but some complained about the kitchenettes
  • Walking distance to the Harvey B. Gantt Center and Mint Museum Uptown
  • Guests mentioned the service is professional
  • Guests mentioned “Ballroom” 13 times
  • Guests liked the skyline views
  • Guests praised the fitness center

Feedback From Real Customers

Shelley Kersey

Nice hotel They’ve upgraded and redesigned the rooms since we were here last Love the addition of a big couch in the rooms

One day we had fabulous service that cleaned our room The next day we had very weak service They never emptied the garbage or gave us more toilet paper and we had to call down for some at midnight We never got new plastic cups We ate in the bar one night Most of our food was great but my daughter got the ravioli and we’re pretty sure it gave her food poisoning My husband was the only other person to eat it and he got food poisoning as well Everything else on our trip was shared so we’re pretty sure it was the ravioli

Daniella Cucci

Celeste went above and beyond helping my parents and I get acclimated with the new city Being that I just moved here, she provided me with great recommendations along with advice to ensure I set myself up for success I truly do not believe other hotels have staff members who go out of their way to help Charlotte feel like my new home

It was also great to connect with a fellow New Yorker My family looks forward to staying here again for Celeste Additionally, Manny was very welcoming whenever my mom and I walked in He is a great conversationalist who also provided ample recommendations for my new city Very thankful to have met both of them and look forward to seeing them again soon

Janice Stuckey-Young

The staff was amazing and very helpful/friendly The bar was nice as well The building itself cold use some upgrades/cleaning

Sitting in the bar, the windows were so dirty that the view of the street was severely impacted Let’s clean those so we can really see the city The bed in room 1934, was by far the HARDEST bed I’ve ever slept on I wok up to bruises on my hips from trying to get comfortable with back aches I asked the staff who checked us out if we can get a discount for this issue but no response was given A good night sleep is priceless so if this is important to you, I’d look to find a hotel with better bedding

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10. Holiday Inn Express & Suites Charlotte Southeast – Matthews, an IHG Hotel (2-star hotel)

About this hotel

A 5-minute drive from Interstate 485, this contemporary hotel is 9.8 miles from Time Warner Cable Arena, 10.8 miles from the NASCAR Hall of Fame and 17 miles from Charlotte Douglas International Airport.The straightforward rooms offer desks, flat-screen TVs with premium cable channels and coffeemakers, plus high-pressure showerheads in the bathrooms. There’s also free WiFi, while kids 19 and under stay free with an adult. Suites add microwaves, minifridges and separate sitting areas with sofas.Amenities include free hot breakfast, fitness and business centers, an indoor pool and a 1600-sq-ft conference room, plus free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 10 min drive to McAlpine Creek Park
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • The fitness center has elliptical machines
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Megan Vessalo

Updated to add – holiday inn keeps apologizing for my comfort being affected This isn’t just comfort, it’s safety I have no idea what the fumes were coming from, only a blurry video my husband took while I was outside with the kids that shows maybe a can of paint thinner? It was something like paint thinner or a stain or varnish

It was certainly something that should have been done without guests in the hotel and with better ventilation I am not exaggerating when I say the smell in the lobby was overwhelming and I could already begin to smell it in our room shortly after they opened whatever caused the fumes I told the staff member at the front desk that I did not think it was safe for anyone including her and she did open the doors to the lobby The fact that HI keeps focusing on “comfort” and not safety is concerning The primary reason we left was for my family’s healthThis is horrible My family (including 2 young kids) was awoken by the sound of a sander Yes, you read that correctly I then toldMy husband that my throat felt funny and my daughter was coughing He said he felt fine so I thought I was being paranoid… until I smelled fumes Sure enough, they are staining or varnishing in the lobby right outside our room The smell is so overwhelming This is dangerous in general but could be life threatening for a baby! This is absolutely absurd

David Waszmer

This hotel is very accommodating and convenient to many stores and restaurants in the area The staff were very accommodating and kind The young lady that checked me in went above and beyond

The renovations to the rooms are great I look forward to returning and seeing the renovations to the first floor The breakfast was set up in the conference, but that did not affect the excellent quality and the service from the friendly attendant

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11. The Ritz-Carlton, Charlotte (5-star hotel)

About this hotel

A 3-minute walk from Spectrum Center arena, this sophisticated hotel is also 0.5 miles from the NASCAR Hall of Fame.The stately rooms have 42-inch flat-screen TVs, iPod docks and 24-hour room service, as well as marble bathrooms with soaking tubs. WiFi is extra. Suites add separate living areas with additional TVs.Culinary options include 5 restaurants, bars and/or lounges offering bistro-style fare and signature cocktails. There’s also a high-end spa, an indoor pool, a fitness center with personal trainers, and event space.

Things You Need to Know

  • Guests liked the rooms
  • Walking distance to the Levine Museum of the New South and ImaginOn
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “Massage” 25 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Tina Vo

Had a great time celebrating my boyfriend’s birthday! Clean and beautiful room, a welcome treat, and the staff and housekeeping were on top of everything! The messaging chat function in the app was so convenient I was able to arrange transportation for dinner through it! Breakfast with in room dining was tasty and so hearty They gave us so much food I could barely finish!

Sharlene A

We recently completed a beautiful wedding at The Ritz Carlton’s Urban Garden As a wedding planner, my experience with Kim, Lesa, and the entire staff was incredibly welcoming, caring, thoughtful, and thorough From the moment I met the team some time ago, to the moment we were on property conducting the rehearsal and the wedding, the team was prompt in addressing any detail and continually touched based with myself and my team to ensure the couple was happy and the wedding ceremony and reception proceeded flawlessly

The team did not miss a beat with staying on course with the wedding day timeline and the guests continuously told us how pleased they were with all the details and accommodations Our heartfelt gratitude goes out to The Ritz Carlton staff – thank you for everything you do to make wedding days feel so special!

Nelson Chamer

Don’t forget to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking a stay This site will compare countless booking websites and typically will have rates a lot cheaper than others! Thank me later! This place is the best rated in the area

I have been coming here for a very long time If you stay for a few days you for sure won’t be let downOur first ever stay at a Ritz-Carlton This property was outstanding! We were blown away by the outstanding customer service!! We not only highly recommend this brand / property, we swear by it We will be loyal customers from this point forward Thank you all for a wonderful stay!

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12. Le Méridien Charlotte (4-star hotel)

About this hotel

Off Interstate 277, this trendy, modern hotel is an 8-minute walk from a light rail station and 2 miles from the Mint Museum’s art exhibits.The stylish rooms feature iPod docks, plus flat-screen TVs and coffeemakers. Some have city views; suites add living areas. Room service is offered.Multiple dining options include an upscale steakhouse, a relaxed eatery, and a hip rooftop bar with city views. There’s also a 24-hour gym, an indoor pool, and a seasonal outdoor pool with poolside cabanas and games. Other amenities include a chic lobby lounge and 20 meeting rooms. Parking is available for a fee.

Things You Need to Know

  • Walking distance to the Little Sugar Creek Greenway and the NASCAR Hall of Fame
  • Some guests complained about the air conditioning and the kitchenettes
  • Some guests complained about the unclean bathrooms and the showers
  • Guests disliked “wallpapers”, mentioned 10 times in reviews
  • Guests liked the architecture and praised the lobby
  • Guests liked the city views
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Sissy Norwood

My son and I stayed this weekend Everyone of the staff are friendly and helpful My coffee pot didn’t work and cleaning staff worked to make sure I got what I needed

Ended up it was the electrical outlet Hot water was not working and the engineer made sure that he got it fixed for me and gave me free lunch I appreciate just the kindness Things happen and they break but this staff is top notch!!!! And the food here is amazing Thank y’all for making my stay so comfortable

Evan Stull

Nothing spectacular to say about the hotel We booked through AirBnB and that will be the last time I book a hotel through them It was made to seem like it was a normal condo room but in reality it was just a standard king room

Our room had a few flaws for $150 a night, we had the same issue that others have complained about, the headboard was peeling and we woke up with black flakes on our heads and the pillows The beds were not comfortable, they felt like they were just bedding laid on a pull out for a couch The sheets seemed clean, but we didn’t remove the covers and really look Laying in the bed you could see all the dirt on the air vent though that hasn’t been cleaned in a while The room was spacious but could have used a mini fridge instead of a instant espresso machine The bathroom wasn’t bad but the shower floor could use a mat or something, it was super slippery when I walked in and almost fell, I thought it might have been from the cleaner but my partner pointed out it could have been from conditioner from a previous guest and not cleaned at all Finally parking, it’s $25 non-negotiable for parking, $35 for valet It’s worth it to pay $10 more for valet, I didn’t personally park myself but heard it’s a nightmare to get in and out of the parking area We didn’t eat at the restaurant on site, it was far too expensive for us nor did we use the roof top bar because the hotel was packed and riding the elevator, we were constantly stopped by other riders and staff They had 4 elevator, you’d think one would be staff only for this very reason

Jara Flowers

The hotel online looks very nice however in person it’s a different story The parking garage is not very lit and it looks sketchy My room plumbing sucked water was not draining properly

Toilet wouldn’t flush unless you flushed twice The decor was nice looking however the furniture was peeling bed off the headboard The next morning when we woke up we noticed a spot between the beds that looked like dried up vomit that housekeeping did not clean up from previous guests Would not recommend

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13. Comfort Inn Matthews/Charlotte (3-star hotel)

About this hotel

This modern 3-story hotel within Windsor Square Shopping Center is just off Route 74 and 7.2 miles from Bojangles Arena.Rooms and suites feature free WiFi and have en suite bathrooms with showers, as well as flat-screen TVs, coffeemakers, minifridges and microwaves. Suites add separate living spaces and pull-out sofas, and upgraded rooms include whirlpool tubs.Complimentary hot breakfast is provided. The hotel offers a business center and/or banquet/meeting rooms. Other amenities include a seasonal outdoor pool, an exercise room, laundry facilities, and free parking for vehicles of all sizes.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 10 min drive to McAlpine Creek Park
  • Guests mentioned the bathrooms are unclean
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests liked the breakfast
  • The fitness center has treadmills and free weights
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Deborah Schwarm

We booked a King room and it was a very big room but it smelled musty and felt wet We cranked the AC to help and after a while it did but we had to the same thing each day when returning to the room after being out all dayThe shower didn’t drain so we were in standing in water while showering

And we had zero room service We had to go get fresh towels and tpIt was disappointing because we booked the hotel based on the reviews and ratings of othersNow, the location was great and I thought the breakfast offered enough to give you a good start and the attendants kept it stocked And the front staff were nice So, some positives but still the stay fell below our expectations

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14. JW Marriott Charlotte

  • Address: 600 S College St, Charlotte, NC 28202
  • Phone: (704) 333-1101
  • Ratings: 4.4 (190 reviews) Very good
  • Website : JW Marriott Charlotte
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Chic rooms & suites in a polished hotel featuring 2 restaurants, an outdoor pool & a spa.

About this hotel

Opposite the Charlotte Convention Center, this sleek hotel is an 8-minute walk from the NASCAR Hall of Fame and less than a mile from I-277.The chic rooms provide flat-screen TVs, Wi-Fi, coffeemakers and minifridges. Upgraded rooms offer access to a private lounge. The 1-bedroom suites feature living rooms, sofabeds and/or balconies. Room service is available.Amenities include 2 restaurants, a rooftop bar, an outdoor pool, a spa and a 24-hour fitness center, in addition to breakfast and valet parking.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to the Harvey B. Gantt Center and Mint Museum Uptown
  • 16 min drive to Charlotte Douglas
  • Guests praised the friendly service
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a spa
  • Guests liked the rooftop bar

Feedback From Real Customers

Matt Shaffer

My wife and I stayed only for one Saturday night for her birthday I contacted David the general manager to see if we could check in early, the response was instantaneous When we pulled up to the hotel the 2 valets were so gracious in the cold and were very helpful with our luggage

Brandon was at the desk to knock our socks off with his hospitality and knowledge, he spoke to us like old friends The room was immaculate when we arrived, we met a dozen housekeepers during our stay, every one of them were moving fast and very friendly The rooftop bar was well stocked and would be worth the stay in warmer condition The bar in the lobby is a well stocked craft bar with very knowledgeable bartenders, who will creat the best drink in Charlotte We had dinner in Dean’s steakhouse on the first floor Saturday night The staff in the restaurant is second to none, the food was magnificent and delivered at the speed of light There is so much more that I would love to tell about this hotel and a great location but you will have to spend the night yourself I would like to thank the staff, as this is the best night I have spent away from home in many years

Casey Dalal

Had a great one night stay here This is a new modern property with great onsite dining and bar options Titanium benefits were honored as expected and I was upgraded to a nice corner suite

Great check in experience with friendly and welcoming staffLocation is good and within walking distance of most of the downtown area Valet parking through the hotel is available however there is also a self-park garage adjacent to the hotel I would certainly return to this property the next time I’m in the Charlotte area

Yamica D.

This place is amazing!!! Stayed here for a work conference and was met with exceptional customer service of the valet staff, bellmen, & front desk The lobby was clean and smelled soo good! The only disappointment was upon entering the room the bed wasn’t made completely and there were crumbs in certain areas in the room All in all I had a fantastic stay! The rooftop bar is a must see – it really captures the beauty of uptown Charlotte

I also want to make a note of the front desk staff Kendall who was always so pleasant and always made herself available to me which I found comforting Definitely plan on staying here again 🙂

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15. Courtyard by Marriott Charlotte Waverly (3-star hotel)

About this hotel

Off I-485, this laid-back hotel is 2 miles from Colonel Francis Beatty Park and 3 miles from walking trails in Four Mile Creek Greenway.Casual rooms provide Wi-Fi, smart TVs and minifridges, as well as tea and coffeemaking facilities. Some have sitting areas and/or pull-out couches.Amenities consist of event space, a convenience store and an exercise room, plus a heated indoor pool, a restaurant and a cocktail bar. Breakfast and parking are available.

Things You Need to Know

  • 12 min drive to Colonel Francis Beatty Park
  • Guests praised the service
  • The fitness center has weight machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kaleb Curl

My wife and I really enjoyed our stay at this hotel Everything was clean, the bed was comfortable, and the staff was nice and accommodating The indoor pool is nice, along with the gym and bar in the hotel

They do not have a continental breakfast, but there’s at least 2 or 3 different restaurants in the same parking lot that you can get breakfast at I’d definitely stay here again! Close to downtown and the suburbs

Jess Sterling

Where to start! First off I’d like to thank the staff, especially Emma You made our short stay worth the 9 hour drive! The politeness to our children and making sure everything was taken care of for us Taking the time to check out each kid( individually, bc they had to use their own money) every time they wanted a snack 🤦🏻‍♀️ We appreciate your kindness and if we are in the area again will definitely be back to stay with you

Exceptionally clean, quick with requests, and the breakfast was delicious! The young girl at the breakfast station, I didn’t get her name, but my Starbucks white chocolate mocha was better than I’ve had at Starbucks ❤️

Matthew Greenbaum

The rooms and property are pretty nice The evening staff wasn’t particularly helpful during check-in He did not know how to link two reservations or enter a late check out, and he didn’t acknowledge Ambassador status

The day staff was more helpful, but are hamstrung by unaccomodating management Further, there is no complimentary breakfast

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16. Courtyard by Marriott Charlotte Matthews (3-star hotel)

About this hotel

Off the I-485, this straightforward hotel is 8.3 miles from Charlotte National Golf Club.Contemporary rooms offer free WiFi, desks with ergonomic chairs and flat-screen TVs with premium cable channels, plus minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby. The American restaurant serves breakfast. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include a seasonal outdoor pool, indoor whirlpool and exercise room, plus free on-site parking.

Things You Need to Know

  • 11 min drive to McAlpine Creek Park
  • Guests praised the service
  • Guests mentioned “Bistro” 11 times
  • The fitness center has treadmills and free weights
  • Guests praised the bar

Feedback From Real Customers

Anna Lobastova

Common areas and room furniture are nice, modern, and clean Staff are really helpful and I appreciated that they were flexible about late checkout Not all amenities were open and the hotel seemed understaffed; beds could be comfier, and the hallways could stand to be updated

The snack area in the lobby was nice, though Overall, not at all a bad place to stay!

Spencer Kuhlman

When we checked in, we were told the bistro had a complimentary breakfast in the morning Guess that was just a lie? The only options available were $9 breakfast sandwiches that did not look appetizing The hallways of this hotel smell like burnt feet

The shower in the room smelled of mold and was not ventilated at all Overall, the whole place has a musty feeling that is not welcoming The sheets were like construction paper Unlikely that we stay here ever again Beware!

Kellz W

Room was clean and the staff went above and beyond to make sure we had a great experience We went downstairs for breakfast and had the absolute best time chatting with Ms/Mrs Roshella at the breakfast bar She provided exceptional customer service and made sure we had everything we needed

She definitely deserves a bonus 🤗 I really enjoyed my stay

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17. The Dunhill Hotel (4-star hotel)

  • Address: 237 N Tryon St, Charlotte, NC 28202
  • Phone: (704) 332-4141
  • Ratings: 4.3 (695 reviews) Very good
  • Website : The Dunhill Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Boutique landmark with traditionally decorated rooms, a free shuttle & a fine-dining restaurant.

About this hotel

This refined boutique hotel, dating from 1929, is one of the National Trust for Historic Preservation’s Historic Hotels of America. It’s a 2-minute walk from the Blumenthal Performing Arts Center and 9 minutes from Time Warner Cable Arena.Rooms offer 1920s ambiance, and include writing desks, armoires and marble bathrooms. Modern perks include flat-screen TVs, iPod docks, free Wi-Fi and Keurig coffeemakers. A penthouse suite adds double balconies. Room service is available.Free perks include an area shuttle and evening cookies. There’s an upscale Southern restaurant, and a 24-hour business center. Meeting and event space is offered.

Things You Need to Know

  • Walking distance to Discovery Place and the Levine Museum of the New South
  • Guests mentioned the rooms are clean but small
  • Guests liked the friendly service
  • Guests praised the upscale restaurant
  • Guests mentioned lobbies 29 times
  • Guests liked the breakfast
  • Guests praised the nightlife

Feedback From Real Customers

Sheena McNeil

LOVED EVERYTHING! The location is amazing! The hotel has real charm in the decor & neat history The room felt very cozy Loved complementary cookies & tea/coffee every evening

The staff were all wonderful and answered our questions well It was perfect for a stress-free getaway that was something different than the average hotel Will be back!

Jo Gaojian

This is one of the best hotels I have stayed in It’s right in the middle of Charlotte’s downtown and walking distance from highly rated restaurants and fun things to do like the science museum In the room we had the view was fantastic

You have to pay for parking but we didn’t need to drive most places because the location is so walkableEveryone we interacted with was very nice and accommodating You can tell that the staff are proud of the hotel At night they had cookies out and you can enjoy some very good free tea and coffee any timeThe rooms are amazing I stayed with my husband in the Premier Room, which has one queen bed The furniture was in good condition, very classy but not old There are charging outlets for different types of devices The TV was very nice and had a good sound system A few times I felt like I could hear my neighbors a little bit it wasn’t bad Also I love the shower It had a horizontal showerhead thing so you could get two sources at once Water pressure was greatSo yeah we loved it! Hope we can stay again some day

Chelsea

My sister and I were in town for a girl’s night We booked a room at the Dunhill through a third party, at a discounted rateWe enjoyed our stay! The lady at the front desk was very helpful and kind

Parking was super easy There’s a garage right behind it and you grab a ticket and they validate it at the front desk There’s a bar in the lobby The room was small but in a quaint-has everything you need-kind of way Very clean I would look into staying again!

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