17 Best 5 star hotels in Memphis, TN (2022)

Laurie Sherman

I am giving this hotel only one star due to several reasons First and foremost was the fact that the fire alarm went off and the hotel staff, which appears to have been only one person, did not check that every guest was out of the hotel safely They should have a better system in place for notifying guests so that no one gets left behind if there is a real emergency

We were all lucky that it happened to be a false alarm I’m sure this happens a lot at hotels Someone burning popcorn or smoking in the room Needless to say that this alarm was caused by the people in the room next to mine who were up all night partying and smoking So apparently since no one reported the noise of the party it is the other guests fault that the alarm went off It’s our fault the alarm went off, that does not make sense How are the other guests supposed to know what someone is doing in their room It’s like saying the hotel staff should have known so they shouldn’t be paid because they didn’t do their job I don’t expect the hotel to give anyone anything free But I do expect them to be a little more compassionate to their guests But I am under the impression that this particular hotel or the staff at the time did not care about anything They were just a robot making money When you have a grandchild that is unique it takes a lot of time to get them to sleep Things that are easy for everyone else to deal with, like noises and emotions, if very difficult for my grandchild After all is said and done all I asked for was a little compassion from the hotel and they could not assist So we had to leave at 3:00 am in the morning to find somewhere else to stay This is one hotel I will never visit againOther than this one experience with this hotel, the rooms were clean, the check in staff was very friendly and helpful, the pool was a little cloudy Not as clear as it should be The part of the hotel I did see seemed clean

IPR

I read some of the previous reviews and I’m glad to say we did not have any issues during our stayJames at the front desk was very courteous and helpful checking us inWe did have to sign a waiver for ‘no parties’ and be responsible for $500 if we broke it which I completely agree with since hopefully it solves a lot of the previous issues

Room was exceptionally clean and stocked of all toiletriesThe bed was very comfortable and the sheets were very soft We slept like babiesBEWARE: It did smell like weed at some occasions It never really bothered us since it was confined to the elevator mostly

Darnell Hamilton

Im beyond upset with the way our family was treated at this hotel I am the chairperson for our family reunion and blocked many rooms here at home2suites We were all excited about staying here because it’s in a great location

The staff here waited until check in time to start calling several family members to inform us about our room We were told that they had construction going on in the hotel and that we had to get a king with a let out couch or cancel free of charge Remember we’re from out of state, many of our family members drove 11 hours just to get there You would think with a large group booking 10 plus room that we would have been better accommodated I explained to the guys at the front desk that we were quoted $129 for a king and $139 for a double They said because of our special rate that we couldn’t get it for $129 and that the rooms are much higher now This large group agreement was done back in March, the reunion was July 8-10 I really wish the hotel would called me before check in time, my family and I would have booked elsewhere The repair had been going on for some time long before that week