18 Best 5 star hotels in Mercer Island, WA (2022)

Walter Li

2nd stay at this hotel First time was great This time found some issues

The night stands were very dusty We wondered if the place has been cleaned at all Used roll of toilet paper remained We expect new roll for new guests Plus health issue from used roll? The washing basin sink was draining very slowly Possibly clogged The room gets service every 3 days Our room was done on the 3rd day, but no spare toilet paper left in the room We had to call the service for spare roll because it was almost out Surprised the staff did not notice there was no spare rolls Also had to call for body lotion None found in the room We booked a 1 bedroom studio by mistake They gave us a handicapped room The shower curtain was too high from the floor resulting in lots of water splashes outside The towel on the ground was all wet and slippery after each shower They should lower the curtain to minimize the splashes

Jackie Ivy

Overall, I enjoyed my stay, but I hated my room will explain more in detailParking is $9 a night (not terrible in comparison to Seattle)

Breakfast, which had good breakfast sandwiches and unlimited coffee (that was delicious) was a huge plus the dining/bar area was nice (though the bar never opened during the 4 days I was there) and there is outdoor seating which is great to hang out at in the eveningFitness center is small but nice with new equipment (treadmills and elliptical s) and weights and the laundry room was nice as wellBring a sound machine or sleep headphones (I travel with mine) bc the walls are thin and you can hear everythingand I mean everything)Kate at the front desk was wonderful and got me into my room super early I was put in room 201, which is incredibly far from both sets of elevators (not a problem) The room itself was spacious and spotless, but I was so disappointed to open the windows to see that I had a view of a retaining wall I had to crank my neck up just to see the trees and no direct sunlight either which sucks since I was there for 4 daysThe biggest problem was that you are up against the retaining wall AND I had a drain near my window there were bugs, spiders, gnats, beetles, moths all over the damn place and while the windows are sealed (you can’t open them,) they are able to enter the room through cracks and also where your ac vents out I woke up every night with bites, bugs and spiders in the bed and even (accidently) stepped on two beetles in the middle of the night during my stayThere was even a iguana or lizard of some kind on my windowthank goodness it didn’t get inside overall, I would stay here again (on a higher floor), just know that the most of odd numbered rooms on the second floor have that view as well (if I had to guess rooms 201 -219 (odd numbers only) have that same view avoid room 201 if you can

Mike M

The hotel was nothing special It was as expected for a residence inn Odd that I had to pay a parking fee of $7ish for the night

There was someone parked in the handicap without a handicap placard/plate The parking spots were tight too The hotel itself was quiet Room was by an elevator, but didn’t notice any noise The room could have used some maintenance A tile was off in the bathroom and the closet door had a spring that was out I don’t think the room was fully wiped down as there were crumbs over by the stove The breakfast was hot with the traditional fare of eggs, meat, oatmeal, and pastries Was just in for the evening and it was a good location