15 Best 5 star hotels in Metairie, LA (2022)

Fatima Lalehchini

To start off, this hotel did not provide daily housekeeping like most hotels do, even though we requested it everyday

Very odd policy Staff was rude during breakfast and yelled at me for not using tongs when picking up bread Tone of voice ruined my day and they should’ve spoke to me, the guest, with respect Door that allowed you into side building of hotel room remained unlocked 24/7 and really made me fear for my safety Hotel said “It is broken” and brushed it off like it was nothing seriousOverall, staff seemed miserable doing the bare minimum at their job Very uncomfortable pull out sofa bed and hotel claims they could not do anything to make it better Trash overflowed in our room due to housekeeping coming only twice during my week long stay Housekeeping lady and an older lady at breakfast were the only nice people during my stay Everybody seemed to not care for my needs as a guest Next time I will stay somewhere else

Marquita Smiley

This location was dirty I spent the first hour after we arrived wiping down oil and dirt smudges off of the walls It appeared as if children stayed here regularly and no one bothered to clean after them

There was old juice running down the walls There were white, dried stains on the arms and cushions of the couch The couch was super worn The ac in the second bedroom didn’t work, which was uncomfortable in 80 degree weather The pull out bed was covered in old chips and cookie crums This location was convenient but the decor was dated and room was dirty We walked into the room to an aroma of mildew I’m an Elite member but truly nothing Elite about this stay other than being thanked for being a member This has to be the third property I’ve stayed at in the past yr or that has left me questioning Marriott 🤔 Won’t be back to this property

Rocky Seals

Long, but please read before booking! If I could give negative stars I would The room was clean, and that is the only positive The microwave did not work, the icemaker did not work, and the AC thermostat had a lowering limit which made the room quite uncomfortable in the middle of a heat wave

On our first full day, the pool was still closed for “cleaning” when we attempted to use it at 10:00 am although the stated hours are 9am-9pm Eventually, hours later, someone came and added chemicals but did not clean the pool of sand and pebbles, etc No additional pool cleaning was done for the duration of our four day stay The same day, we realized that we could not connect to hotel wifi When we notified the front desk we were given a telephone number and left to deal with the hotel’s isp ourselves After more than an hour, variously on hold and troubleshooting, appealing to both the front desk (no help at all), and the isp rep, we still had no wifi Upon calling corporate customer service my husband was told there was no recourse for any of these issues When he inquired as to what purpose was served by the customer service number he was told, quite curtly, not to be rude, and at this point we gave up Finally, further into our stay we required additional towels since only one per person was provided My husband spoke to housekeeping, gave our room number, and asked for towels He was told that all of them were being laundered, none were available, and inexplicably, that the housekeeper had already spoken to his wife about it That simply did not happen and I am unsure as to what the purpose of saying that might have been Choosing the Metairie Residence Inn was a huge mistake It was frustrating and greatly reduced our enjoyment of a much anticipated trip The utter lack of concern by the staff at both this location specifically, as well as by Marriott Corporate is extraordinarly disappointing From a 30 year Platinum Elite member, beware