20 Best 5 star hotels in Miami Lakes, FL (2022)

Stecker Pierson

Four Points by Sheraton Miami: Budget Brand Experience for Premium PriceTHE ROOM:The decor in the hotel room was a dark wood laminate that was so annoyingly out of place for the sunshine state Instead of elevating the mood and evoking feelings of quality it felt depressing and cramped Our request to be on a higher floor resulted in a 2nd floor room right next to the elevators

Our view of the parking lot was pleasantly obstructed by the top of a palm tree Unfortunately the palm could not obstruct our clear view of the dead bird on the ledge outsideTHE FOOD:Dinner was as you would disappointingly expect from a hotel restaurant, inflated prices and mediocre food The end of my patience with this hotel arrived with breakfast We came down to your typical cheep continental breakfast spread which one tolerates as quaint given that it is for the right price of free with your stay……… right? Wrong, no sooner had we served ourselves dry sausages, plastic eggs, and shriveled potatoes when we were aggressively asked if we had our “meal vouchers” on us Breakfast, which would be complementary at any Super8 in the country, was $16 per personTHE STAFF:A typical mix of extremely pleasant and a few bad apples Anyone reading this review should consider that negative experiences with the staff are more than likely the result of how the property is managed; in this case very poorlySUMMARY:It is clear that the management is only capable of making money by attracting unacquainted guests with slightly lower room prices and then feeding them at obscenely inflated prices, the most egregious of which was charging $16/person for a breakfast spread of $0 quality This was my first experience with a Sheraton budget brand and will definitely be my last

Iranya Fontanillas

My friend and I had a reservation through booking for our trip to Miami, the location is good close to the airport and you have stores nearby Since the first night we had an awful smell in our room like pee and they sent someone to help with it but it didn’t work thankfully we were only there for less than 4 days Another thing you have to leave a deposit that they make you believe you will get it back in 5-7 working days and ITS BEEN A MONTH and I still don’t have to money back and they won’t get back to me at all so if you count to get your deposit back from this hotel you will be disappointed and the funny thing it’s that they try to tell me it’s because I have an international bank but I rented a car and received my deposit in 5 days like they told me so it’s not my bank

THEY STOLE MY MONEY

Amanda Williams

The property is filthy The room was not cleaned and I wasn’t offered another room I was told housecleaning would re-do room while we were away

The room wasn’t re-done upon return Hair, dirty floors, dust and stain on comforter and sheet Amanda Graham who says she’s the General manager, lied to me I asked for refund and why I was double charged Ms Graham said I wasn’t and gave me corporates number I asked if she was honest about the number since I was going to call about her property and not getting a refund She said she’d never lie about that Untrue! That number was Marriott Bonvoy’s Loyalty Programs They had nothing to do with my complaint I will never stay here again nor recommend this establishment to any of my business partners, family or friends I used my American Express points to stay at AKA Brickell and it was beautiful! Should have stayed there from the beginning This place is unprofessional and lacks transparency and civility Don’t waste your time I left in the middle of the night