19 Best 5 star hotels in Milford Mill, MD (2022)

Tammara Miller

This was not a comfortable stay for us It was not a nice Embassy Suites The entire hotel seemed unclean and outdated

I can’t even get into all of the details of the different issues with thatOur room smelled terrible The couch in the living room was so dirty I asked my daughter to not touch it The curtain rod from the shower was hanging down from loose screws on both ends of it, from the walls We could not even keep the shower curtain closed enough for water to not come out onto the floor And we could only shower after having maintenance come up to jimmy the faucets to get them to workThe back of the toilet tank was broken, there were stains on the bathroom floor The carpet was very dirtyAfter just feeling so uncomfortable in the hotel itself, we were at least looking forward to breakfast Got down there at 6 because we had to hit the road, and waited for a while only to be told that because it was a holiday, breakfast was not until 7 That was annoying because not only were we told 6, we were also given a piece of paper that said 6 o’clock The man sending us away actually argued with me and told me I would have been given a piece of paper upon check in that said because of the holiday it was 7 I pulled out the paper to show him, which said 6 And another couple standing and waiting with us, had actually just called the front desk and were also told 6 So we had to leave without eating and go find a gas station breakfast so we could hit the road Really just annoying and disappointing Not a fun stay

M A

Visited MD 5 times within 3 months because I’m buying a house and, so far this is best hotel we stayed at Amazing location, Hotel is gorgeous, staff is nice, unlimited parking… but few things why I’m not giving 5 stars- 1st and most important, room cleaning service is available only every day and you HAVE TO REQUEST IT FIRST

So if you booked for 3 days or 2, your room will not be taken care of- Rooms are too close to each other Almost no privacy When you open your room, a bunch of people can see inside if they are outside in front of their rooms, on the balcony or even in the elevators which are fully transparent- The breakfast service has this lady who is so unprofessional and rude Zero customer service I went to breakfast on day 2 and it was a very nice and professional gentleman making the omelettes On day 3 it was a lady and literally everyone was complaining about her attitudeOverall, it was a good stay even if I called a week ahead and specifically asked for a baby crib in my room for our little one but it was not there Luckily we got it about an hour later after checking in That didn’t affect my review I wish I can give 45

Christopher Mabes

This past weekend we stayed at the Embassy Suites at BWI We spent 36,000 points for a suite and were super disappointed When we arrived our room only had two towels and three pillows, which clearly isn’t enough

The room overall felt dated and honestly dirty The carpeting was pulling up in the common areas The shower was tiny (see photo) and there was mold around the whole base The shelf in the shower had been ripped out of the wall and never put back up, so our shampoo and soaps had to be placed on the floor (see photo) The floor of the shower was also poorly patched leaving it super rough The toilet paper holder had also been ripped from the wall and not replaced (see photo) We told the front desk, but I think they misunderstood and sent us extra soap and toilet paper The staff was struggling due to the hotel being booked and them being stretched thin The evening reception was poor We were limited to three drink options and poor bar snacks There were only two staff members, so the drink line backed up to the lobby Again, we have no complaints with the staff, there just weren’t enough of them Then for breakfast they couldn’t keep up with the crowds There was only one person bring out food, which left the counters a mess and everything constantly empty The man was trying so hard to keep up and he was so kind, but in a fully booked hotel, one person is not enough for this task The parking lot was dark and there were hardly any open spots We came across a car (not far from our own) with a smashed window and all the tires missing (see photo) There were no cameras or security around the parking lot, which was super alarming Additionally, this was my first stay I have had since achieving Hilton honors diamonds status and nothing was mentioned or provided regarding my status during my stay