5 star hotels in Minnetonka, MN

1. Hotel Ivy, a Luxury Collection Hotel, Minneapolis (4-star hotel)

About this hotel

In downtown Minneapolis, this contemporary, upscale hotel lies a 4-minute walk from Minneapolis Convention Center and 10 miles from Minneapolis−Saint Paul International Airport.Plush rooms and suites come with flat-screen TVs, free Wi-Fi and sitting areas, plus luxurious limestone bathrooms. Some suites have wet bars, while the 2-story penthouse suites has a dining room and office area.Dining options include a sleek lobby bar and a posh bar/restaurant, which serves cocktails and classic Italian fare. There’s also a fitness center, spa (fee) and business center with meeting rooms. Parking is available for a fee.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Guests praised the bathrooms
  • 5 min drive to the Minneapolis Institute of Art
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned bars 43 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Alyssa Zuck

My husband and I stayed here this past weekend and I could not be happier with the accommodations The bed was so comfortable and the shower was amazing We felt well taken care of by literally everyone we came into contact with

The front desk always had smiles and asked how our day was, the valet was always quick, and the two women at the bar were so kind We walked down to Caribou Coffee two blocks down both days and felt safe This hotel is in an ideal spot and seems to be like 15 minutes from everything! We went to the spa and used some of the amenities before we left and felt so refreshed Just a heads up, you can get a day pass to the spa for $50 dollars per person If you have some downtime, I highly recommend it Great stay and we will definitely be back

Ross Nelson

My wife and I stayed here for our anniversary and had an amazing stay! Some of the nicest accommodations we have ever had anywhere Briana made sure our stay was extra special and went above and beyond for us Every staff member we encountered was friendly and helpful! My wife had an amazing massage at the Adna Spa that is located on site

Breakfast in bed was delicious and high quality The whole place was incredibly clean We will definitely be coming back to Hotel Ivy next time we are staying in Minneapolis!


The hotel is so clean and lavish We always upgrade to the high level floors where it’s most quiet All of our encounters with front desk staff, room service, house keeping, and engineering is impeccable

We always seem to have an issue with valet service including our most recent stay on 2/19/22-2/20/22 Upon arrival a young valet did not help the passenger out of the vehicle which is in very busy one way traffic nor did he assist the driver, just stood there and told us to leave our keys in the car and he left it unattended on a busy down town Minneapolis street We had to get our own luggage rack When you’re paying $48/day + tip, you expect a little more That afternoon upon trying to retrieve our car, the same young man and different young man acted like we were a huge inconvenience as a “walk up” even though we explained our text ticket didn’t work When returning that evening an extremely lovely older gentleman with a pony tail helped the passenger out of the car from heavy traffic and talked with the driver to make sure there was nothing further he could do for service before parking That’s what earns good tips and respect The same gentleman retrieved our car at check out and was so gracious in seating the passenger and loading our bags The Ivy needs to have that gentleman run a training course for its younger valet staff members

2. W Minneapolis – The Foshay (4-star hotel)

About this hotel

In a historic 1920s tower half a mile from Target Center stadium, this sleek hotel is also a mile from the Minneapolis Institute of Arts and the Dakota Jazz Club.Swanky, modern rooms feature minibars, flat-screens and DVD players, plus Wi-Fi and iPod docks. Select rooms and suites add rainfall showers, soaking tubs, living rooms, fireplaces and/or wet bars.Loaner bikes and iPods are offered. There’s a classy steakhouse, a lobby bar and a chic 27th-floor bar with panoramic city views. Additional amenities include a 24/7 business center, a fitness room and meeting space, along with valet parking (fee).

Things You Need to Know

  • Walking distance to First Avenue and Target Field
  • Some guests complained about the kitchenettes
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the classy restaurant
  • Guests mentioned “Observation deck” 68 times
  • Guests praised the breakfast
  • Guests praised the panoramic views

Feedback From Real Customers

Alex Lopes

Despite being part of the Marriott Bonvoy program for many years, this the first time I stayed in a hotel of their W brand, and the experience was great Service was excellent during my stay both in the front desk and in the Prohibition Bar The hotel is well-located, close to many eateries and attractions downtown

However, what most impressed me was the Foshay’s design I love hotels that have an extra care with their design elements and, in some of the major chains, it is hard to find something truly distinctive Given the historical nature of the building, there are strong Art Deco elements everywhere However, the interior designers were able to add many modern touches that look both glitzy and historic, while delivering a contemporary touch, especially with the use of multi-colored accent walls Just the right amount of personality — a little more and it would look pretentious The rooms are also very well designed The basic room where I stayed was definitely small (it is an old building, after all) but the use of the right furniture makes it look much more spacious The restroom is very comfortable, and I loved the large rain shower, with the area covered with the same tiles on the walls and on the floor Definitely a place I will return to in a future trip to Minneapolis

Elizabeth Wise

I give this 3 stars instead of 5 for this reason My husband and I came to Minneapolis for his Grandmother’s 90th birthday This is my first trip to the city

I booked the hotel over a month ago My husband and I have different last names and sometimes get confused on whose name is under Upon our arrival to the hotel we were greeted rather hastily by the woman at the front desk She asked us our name, and for our ID, right away She then very sticky said she couldn’t find us and in the same sentence asked for our confirmation number As my husband was looking for the reservation she kept repeating herself that we were not in the system As he stated to read the number he red 2 digits and she cut him off and said we didn’t book it with them that wasn’t their confirmation number She then grabbed my husband’s phone and started to scroll through flipped it around shoved it in his face and said that we booked it for the day before and that we were no call no shows I was blind sided Everything was moving so fast and she was now taking to us in such a condescending manner I was getting upset I finally said to her to look it up under my husband’s name She rolled her eyes and did She told me I needed to be better organized Started to rattle off our room number and how to get there and stopped acknowledging me She made me so mad I started to call around to other hotels because I no longer wanted to stay The 3 starts is for the fun and elaborate decor Nothing to do with the staff because we were never greeted or acknowledged in our 4 day stay at $690 total

Lizsandra Edwards

I have never stayed at this hotel but I recently did pay a visit The best part? The observance deck is amazing! We got keys at the front desk so we could access the elevators and we went up to the 30th floor You’ll find a small museum when you exit and then you can take the stairs up which will lead you to an exit where you can go outside and see a beautiful view of the city

It was a great place to take photos We also made our way down to an area where we sat and ordered drinks The main floor had a very cool fire place and live music too! Many things to do in just one building The worst part? Parking is too hard to find and expensive so we ended up doing valet which was a little over $20 total It is also more of a dark, fancy ambient so it won’t be everyone’s vibe Drinks were also about $17-$20 each which may be too expensive for some but we were having a nice evening with a visiting friend so it was worth it for us

3. Hotel Landing (4-star hotel)

  • Address: 925 Lake St E, Wayzata, MN 55391
  • Phone: (952) 777-7900
  • Ratings: 4.3 (260 reviews) Very good
  • Website : Hotel Landing
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Polished hotel offering lake views & a sleek spa, plus a chic restaurant & a wine tasting room.

About this hotel

Set in a polished building with shops and eateries, this upmarket hotel overlooking Lake Minnetonka is a 15-minute walk from Wayzata Beach and 3 miles from Interstate 494.Warm rooms with a contemporary vibe offer free Wi-Fi, flat-screen TVs, minifridges and Keurig coffeemakers, plus glass-enclosed showers. Suites add 4-poster beds, living areas, balconies and/or fireplaces. Room service is available 24/7.Amenities include a chic restaurant offering a wine tasting room and a sidewalk terrace, along with a fitness room and a Nordic-style spa. Breakfast is available for a surcharge. Parking is offered. Pets are welcome; fees may apply.

Things You Need to Know

  • 11 min drive to the Three Rivers Park District
  • The hotel has a concierge
  • Guests mentioned “suites” 10 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Carol Hassebroek

We held our wedding of ~70 people at The Hotel Landing, which included the following activities at The Hotel Landing:*Friday night – rehearsal, cocktail hour, and a welcome diner for everyone staying at the hotel*Saturday – private breakfast buffet for our guests, wedding ceremony in the Grand Ballroom, Cocktail hour, Dinner, & Dance*Sunday – Private breakfast farewell buffet for our guests staying at the HotelEverything was absolutely perfect! They got every detail right Perrie Meltzer, the Catering Salves Manger, was excellent to work with – she really made sure that everything was exactly how we wanted it to be! The wait staff were so polite and kind

Everyone at The Hotel Landing contributed to an excellent wedding weekend for usWe highly recommend The Hotel Landing!!!!

Paula Hari

We held the Welcome Party for our son and daughter-in-law’s wedding in the Wayzata room at the Hotel Landing Perrie and her staff were magnificent to work with! The bartenders and wait staff were so pleasant and accommodating! They filled our requests for the extra food with ease and a genuine desire to make our event so great! The bartenders kept the bar open for us as we slowly trickled out The venue was beautiful and everyone had a great time! No one wanted to leave!We will keep Hotel Landing on our short list for any upcoming events that we have to celebrate!

Doris Anderson

My daughter and son-in-law had their wedding reception at The Landing 2 months ago I wasn’t going to write a review, but after this long it is still bothering me, so I feel I must follow my heartThe facility was beautiful for a wedding

The caterers and the wedding planning staff were great during the planning process The food was delicious! However, this is where the positives endWe did not find out until after the hosted bar ended that the remainder of the evening was a cash bar I always thought “cash bar” meant that the wedding guests were just required to pay for their drinks…not that they literally needed “CASH” only to buy the extremely over-priced drinks This was very frustrating to many guests, and they ended up leaving early because of itThen around 8 PM the music and dancing started It was shortly after an hour after that the Wayzata police showed up as there were noise complaints from residents across the street In my opinion, The Landing should not be able to rent out their facility for anything with a music venue as we were told “this happens all the time” We didn’t appreciate it happening to our daughter and son-in-law, and on our dime It is extremely disconcerting to have police officers walking around your wedding reception…this happened twice in the eveningIt is now midnight, and we were told that everyone needed to leave the reception area as it was being locked up The hotel bar was already closed so the wedding party had nowhere else to go, so they decided to move to the Presidential Suite where the bride and groom were staying They had just gotten there when they received a nasty call from the front desk that they were being too loud- as defined by a disgruntled non-wedding guest from across the hall My room was just down the hall, and the only thing I heard was some appropriate wedding laughter in the hallway as they made their way to the Suite This lasted about 3 minutes Subsequently, they were not being loud, and the music was on very low However, the front desk complained twice more about the noise and started becoming very rude about it -even threatening to “kick them out” This begs the question of if we rented a block of rooms for our wedding guests- why was there a non-guest put right across the hall? He should not have been there in the first place and the front desk should have offered to move him I think we paid a lot more to be at the hotel for the evening than he didThe wedding party attempted to remedy the situation calmly and respectfully but were met with complete resistance and annoyed and unprofessional front desk staff After about 30 minutes of this, everyone went to their own rooms and the bride and groom were left sitting quietly on the couch looking very dejected and disappointed in how “their day” ended You won Landing- but look at what you didIn summary, the entire reception was tainted by all of these events, and we will never return to The Landing again as this has left a very “bad taste in our mouths” We certainly didn’t get our money’s worth and would not recommend anyone having an evening party/reception there with any music/dancing…unless you are a glutton for punishment

4. The Guest House

  • Address: 371 Water St, Excelsior, MN 55331
  • Phone: (952) 474-0196
  • Ratings: 4.7 (81 reviews) Excellent
  • Website : The Guest House
  • Check-in time: 11:00 AM
  • Quick Summary: Historic B&B near downtown offering 5 rooms, some with Jacuzzi tubs, plus free snacks & wine.

About this hotel

Built in an Italianate style in 1858, this plush B&B featuring a wraparound porch is a 7-minute walk from Excelsior Bay and 19 miles from downtown Minneapolis.The 5 individually decorated, air-conditioned rooms, each with period touches and private bathrooms, offer free WiFi and cable TV. Some rooms add Jacuzzi tubs and/or living areas with full kitchens. In-room dining is available (fee).Continental breakfast is served on weekdays, and hot breakfast is served on the weekends. Free perks include parking, plus snacks, soft drinks and wine. Guests also have access to a patio with a gas grill, and statuary-filled gardens.

Things You Need to Know

  • 10 min walk to the Minnesota Streetcar Museum
  • Guests praised the service
  • Guests mentioned restaurants 10 times
  • Guests praised the breakfast

Feedback From Real Customers

Callie Stark

My husband and I stayed here for our honeymoon and it could not have been more perfect It was comfortable, clean, and so so so cozy! The inn keepers were so kind and attentive and we really felt at home It the perfect walking distance to the lake and a bunch of great shops and restaurants, which makes everything just that much easier

Thank you for a great stay!

Jill McFarling

We had a great weekend getaway at this Inn We had the cardinal room which gave the additional space of a table/chairs and kitchen It was very quiet; we didn’t hear anyone else from our suite

I loved how soft the water was; very relaxing in the big tub Delicious breakfasts The location is perfect for walking to restaurants and shops Easy parking

Mark Schabert

We stayed here for a one night anniversary vacation and time to ourselves, as we have seven children and live just a few minutes away, but didn’t want to leave the kids for too long or be too far away from them in case they needed anything We had been hoping to enjoy the lake and bike trails, but due to the unseasonably cold weather and snow, spent the afternoon/evening at the Mall of America and the night at the Inn We had a wonderful time, and the Bird House Inn was a lovely experience! Although we did not have the pleasure of meeting the owners, everything was clean and welcoming and the breakfast was very nice

The Inn is very quaint, beautifully decorated and affordable The new bathroom with large hot tub in the Bluebird Room was so nice We hope to do this again sometime Thank you!

5. Crowne Plaza Minneapolis West, an IHG Hotel (3-star hotel)

About this hotel

Set a mile from the shores of Medicine Lake, this upscale conference hotel is 8 miles from the Hopkins Center for the Arts, and 12 miles from Target Field, home of MLB’s Minnesota Twins.The elegant rooms feature free Wi-Fi, flat-screen TVs and minifridges. Upgraded rooms have iPod docks. Suites add minibars and separate sitting areas.Freebies include parking, and access to an adjacent athletic club with a full fitness center, exercise classes, a pool and sports courts. Dining options include a warm cafe, and a contemporary cocktail lounge offering light fare. There’s also a 24-hour business center and 38,000 sq. ft. of conference space.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 6 min walk to the Three Rivers Park District
  • Some guests complained about the bathrooms
  • Guests mentioned “brunch” 29 times
  • Guests liked the breakfast
  • Guests liked the fitness center
  • Guests liked the indoor pool
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Jeff Bassett

Never been disappointed with this hotel Wife and I have been coming here for years

it’s actually our little escape Have always been treated extremely well, service in the lounge has always been great, and the restaurant is really good Nice comfortable and non generic hotel Decided to stay a night for our anniversary, and there was champagne and snack tray waiting I have traveled a lot and this is a hidden gem

Tayler Trottier

Was told over the phone when made my reservation that I was getting a double queen bed room for 165/night Got there and they gave us a double bed room for 225 a night and told me they had no others rooms and would not switch me Staff was very rude if I could find or talk to anyone

Warm water was scarce if you wanted to shower And the staff told me I could not get extra towels The lady Watching over the pool was very rude and yelled at multiple children Definitely do not stay if you have any children under the age of 18 Was told only some rooms come with the continental breakfast and our double room was one that didn’t Elevators had problems all day, started taking the stairsOverall experience: worst hotel I have ever stayed at I DO NOT recommend this for anyone! If you do stay, make sure it’s the room you asked for the the price they say


Right away the hotel will get your attention as it is very large, and uniquely builtThe service however has been poor since I arrived I asked at the front desk when we arrived if I could purchase a room upgrade which I was quickly told no

Clerk at the counter refused to look in the computer system Later in the evening I went to the bar to get myself a drink, I arrived at 10 and sat down at the bar, and tried to order myself a drink where I was turned away by the manager who said they were closed When I questioned about the half full room of customers who were enjoying their drinks he asked me to leaveI definitely have a bad taste in my mouth about the service and do not recommend staying at this hotel is you want good service

6. Hewing Hotel (4-star hotel)

  • Address: 300 N Washington Ave, Minneapolis, MN 55401
  • Phone: (651) 468-0400
  • Ratings: 4.5 (1343 reviews) Excellent
  • Website : Hewing Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Upscale hotel in a converted warehouse offering chic quarters, plus a rooftop bar & pool.

About this hotel

In a converted warehouse dating from 1897, this upscale hotel in the trendy Warehouse District is an 8-minute walk from Target Field light rail station and baseball stadium, and a mile from the landmark Guthrie Theater.Featuring custom furnishings, local art, and original timber or brickwork, the eclectic rooms have free Wi-Fi and flat-screen TVs, plus rainfall showers. Suites add living rooms with sofabeds. Room service is available.There’s a stylish restaurant and bar with industrial-chic decor. Other amenities include a 24-hour gym, and a rooftop terrace offering a bar, a sauna and a heated pool.

Things You Need to Know

  • Walking distance to Target Field and First Avenue
  • Guests liked the service
  • Guests praised the stylish restaurant
  • Guests mentioned “hipsters” 10 times
  • One of the few hotels in the area with an outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Diana Eide

We stayed here for Valentine’s Day as a staycation We live in the Twin Cities but wanted to do something special It was a lot of fun

We used their valet service which was nice We also took advantage of their rooftop spa, this was so amazing It’s a great place for just a special night They are extremely dog friendly so if you have a furry friend bring them along The only downfall, we had horrible service in the attached restaurant We stopped in for a late night drink and a snack in the bar area, our server ignored us the entire time Didn’t bring plates, napkins or silverware with the appetizer we ordered Finally got her attention and asked for napkins (we had ordered cheese curds – greasy – napkin was necessary) she finally sent someone else over after we were done and told them we didn’t need them anymore She was completely engaged with another table showing them pictures on her phone and carrying on a long conversation It was ridiculous


The hotel is beautiful It’s fairly easy to find and pull up front The roof- top hot tub and sky line view were awesome! The room was spacious and the beds were comfortable

We didn’t get a chance to check out the bar/restaurant but they look promising The valet experience could use a little work When paying over $400/night for the room and $48 for valet we were expecting for at least a little help unloading vehicles and bringing luggage to our room When leaving- call plenty early for the valet It took at least a half hour from the time we called to get the vehicle

C Parkman

The Hewing is no doubt a beautiful place to stay and well done for the city However the price you pay for a night doesn’t quite match the quality of what you get unfortunately For a price tag of $420 for a king size city view we were expecting a bigger room, plush hotel towels, robe’s, a more comfortable bed with a waterproof mattress cover that doesn’t make that plastic sound when you move on it, and at least a bottle or two of complementary water

We went up to the rooftop jacuzzi to enjoy the evening and it was right next to the roof top bar, which anyone can get into, so all the bar attendees are watching the hot tubers, it was a very weird and uncomfortable set up Needless to say we didn’t get it Your paying Ritz prices without the amenities

Featured Options


7. Country Inn & Suites by Radisson, Minneapolis West, MN (3-star hotel)

About this hotel

Set off I-494, this relaxed hotel is 11 miles from both the Minneapolis Convention Center and baseball games at Target Field, and 19 miles from Mall of America.The modern rooms offer free Wi-Fi, flat-screen TVs, and desks. All also provide microwaves and minifridges. Suites add pull-out sofas. Upgraded suites add separate living rooms, and some have whirlpool tubs.Freebies include a hot breakfast buffet, parking and an area shuttle. Additional amenities consist of 2 indoor pools, hot tubs, and a fitness room. There’s also a business center, meeting space and a coin-operated laundry, plus an adjacent bar/grill restaurant.

Things You Need to Know

  • 7 min drive to the Three Rivers Park District
  • Guests liked the professional service
  • Guests mentioned the rooms are large but unclean
  • Some guests disliked the bathrooms
  • Guests praised the restaurant
  • Guests liked “cookies”, mentioned 12 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

J Bell

I arrived shortly before the 3 pm check in I was informed my room was not ready yet No big deal

The worker let me know that he would tell me once my room was ready He must have forgotten since he shortly after 3 pm I waited in the long line that had formed to speak with a different front desk worker We had booked the king suite with the jacuzzi tub It was extremely difficult to open and close the door to the room The room was put together but the fixtures were questionable The front pannel for the tub was halfway off The room smelt slightly wet The floor by where the tile and carpet meet was spongyThe mattress was off of the rotate cycle – the tag of the mattress was January, February, March We stayed in August They do not properly flip and rotate the mattress Only noticed this because we check for bed bugs None of those thankfullyThe grout in the shower looked dirty The wall by the bathroom sink was dirty, like someone splashed coffee on the wall The wall by the garbage and mini fridge was also dirty, pretty sure there was blood on the wallBreakfast was okay The pool area was clean

Jessica Wood

There were SEVERAL hairs on the floor of then bathroom The bathroom was filthy Workout room filthy

Bathroom near check-in desk filthy Walls dented and dirty Both pools closed with no warning I checked in, worked out, found some sort of bone/food item on the floor of the gym, went to the room to find what appeared to be hair from several different people on the bathroom floor, asked for a refund and left I have no idea where these good reviews are coming from

Samantha Visinski

If I could leave less than one star, I would This is the worst hotel I have ever stayed in The rooms are filthy

There is hair everywhere Hair all over the bathroom floor, on the towels, in the bed The room was dusty, cob webs, tile coming off the walls in the bathroom, what looks like blood on the bathroom walls, the mirrors and windows have prints/splashes all over them I had to change the sheets myself When I asked the manager, Charlie, to have a full room cleaning and came back to see nothing done he told me that I only asked for it to be dusted (which it wasn’t) and didn’t care about my concerns of the cleanliness of the room When I went back again he told me there is nothing he can do, rolled his eyes and had an incredibly bad attitude The breakfast is a small kitchen where you make your own waffles, stale bread, and cold eggsI will never stay at this hotel or it’s brand due to the way I was treated by the manager, Charlie, and the lack of cleanliness

8. Embassy Suites by Hilton Minneapolis North (4-star hotel)

About this hotel

This unpretentious all-suite hotel is 7 miles from Springbrook Nature Center and 4 miles from North Mississippi Regional Park.Down-to-earth suites offer free Wi-Fi, flat-screen TVs and separate living areas with pull-out sofas, plus microwaves, minifridges and coffeemakers.Complimentary perks include breakfast and parking, as well as local shuttle service, and regular evening socials with drinks and snacks. Other amenities consist of a 24-hour gym, a heated indoor pool and a hot tub. There’s also a steakhouse, and meeting and event space.

Things You Need to Know

  • Guests liked the down-to-earth rooms
  • 11 min drive to Theodore Wirth Park
  • Guests praised the restaurant
  • Guests mentioned hot tubs 13 times
  • Guests liked “omelettes”, mentioned 24 times in reviews
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool
  • Guests praised the bar

Feedback From Real Customers

Scott R

Nice hotel That staff was friendly and welcoming Bartender for the evening reception is great

Guy that made my omelette in the morning was wonderful Make sure you tip those people when you’re staying here My only complaint is it’s starting to show it’s age Needs a little TLC and updating in the rooms Room was pretty clean, could have been better though If I’m in the area for the right price I would stay here again

Yanicey Hermandez

They charged my account $75 for a registered service animal that has documentation They violated the ADA, American disability Act They say they don’t see the difference between a pet and a service animal

I reported them to Hilton and will report them with the Agency They can’t make there own rules as they go along They claim they charge the fee for cleaning Just to give you some insight, the room they initially gave us was smelly and disgusting The second room where we ended up staying was dirty, we ended up doing a thorough clean and disinfect Shower was grotesque, both phones did not work, only 1 remote for 2 tvs in different areas We stayed 6 full days and housekeeping NEVER cleaned our room It’s funny to me that they want to charge a fee when we dealt with all these things, truly ridiculous They must be really hard up for money if they are discriminating against people with disabilities and disregarding the law

Doug Dawson

I was really disappointed in this location Front desk customer service was just not there No smiles

First night, the woman behind the counter was on her phone and didn’t acknowledge me when I was looking for the convenience shop When I showed up another day, a different woman was on a smoke break out front and I had to wait We checked out early because of all the box elder bugs in our room The room was not in great shape either There was a lot of wear and tear Terrible experience for the price

9. DoubleTree by Hilton Hotel Minneapolis – Park Place (3-star hotel)

About this hotel

A 1-minute drive from Interstate 394, this classic hotel is next to the Shops at West End mall, and a 19-minute drive from both the Mall of Americand Minneapolis-St Paul Airport.Flat-screen TVs and free WiFi are offered in each room, as well as custom-designed beds. Executive rooms provide access to the Executive Lounge’s free breakfast (Mon-Fri), and suites offer sitting areas with pull-out sofas.There’s an all-day casual restaurant and bar, plus a 24/7 snack and beverage store. Other amenities include a 24/7 fitness center, an indoor pool and whirlpool tub, as well as 17 meeting rooms and a free area shuttle (weekdays).

Things You Need to Know

  • Guests mentioned the rooms are large
  • 7 min drive to the Walker Art Center
  • Some guests complained about the beds
  • One of the few hotels in the area with room service
  • Guests mentioned “movie theaters” 10 times
  • Guests liked the fitness center
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Zack Lokey

We stayed there last week and the room and hotel were nice However, the service we have received was less than what we have ever gotten at a Hilton brand hotelAn item was left there on accident and we called within an hour of leaving and left a message with housekeeping and the front desk about where the item was left

No one followed up with us on if they had found it or not I called the next 3 days each and got no responses i was transferred to corporate who said they would escalate the case and find out why i was never contacted Several days later after hearing nothing again, i emailed corporate and they said it would have to be handled at the hotel since it fell under lost and foundI would have been content if someone called and said they were looking for it or could not find it But it has been 9 days since our stay we i have still received no communication from the hotelWe have stayed at Hilton hotels many times and have been overall pleased with the experience in the past However, I would not recommend staying at this particular location It will meet your needs if you just need a room to stay and want appropriate service during your stay If you are looking for good service before and after your stay, i would encourage you to find a different hotel

Serena DeMars

Check in was a breeze Be aware there is a $50 refundable deposit but that is typical Room was clean, spacious, & modern

Unfortunately there was maintenance being done on the pool & hot tub during my stay Affordable for Hilton if you book through a 3rd party site I don’t really have anything bad to say about this place My stay was amazing!


I paid about the same amount to stay at the Holiday in as I did here and definitely would go with Holiday in instead The double tree does not provide free breakfast in the morning like Holiday in didHoliday inn has a big breakfast selection and really good! Fresh fruits, juices, and healthy stuff

Also the hot tub was down so I took stars away for that Also they had barely any channels 😕On a positive note for Double Tree, I liked that double Tree was close restaurants, shopping, theater and groceries stores though!

10. Sheraton Bloomington Hotel (4-star hotel)

About this hotel

Just off Interstate 494, this unfussy hotel is 7 miles from the Mall of America and 10 miles from Minneapolis−Saint Paul International Airport.Straightforward rooms and suites offer flat-screen TVs, WiFi (surcharge) and free Starbucks coffee. Club rooms have access to a lounge with free WiFi and breakfast.Amenities include an exercise room, a business center with complimentary WiFi, and free parking. The hotel also has 11,750 sq ft of meeting space.

Things You Need to Know

  • Guests praised the beds
  • 5 min drive to Hyland Ski and Snowboard Area
  • Guests praised the clean, large rooms but some disliked the kitchenettes
  • 14 min drive to Minneapolis–Saint Paul International Airport
  • Guests praised the friendly service, which has a concierge
  • Guests praised the restaurant
  • Guests mentioned microwaves 17 times
  • Guests praised the fitness center

Feedback From Real Customers

Tammy Daughtrey

I travel a fair amount for work I was pleasantly surprised with this hotel The staff (although I used the app to check in and out) were very friendly and helpful

The rooms were very clean The lobby was very large and had several tables available for small groups The wasn’t complimentary coffee/breakfast, but I was able to purchase a cup at the bar I will stay again when I return to the area

Ziyi Wang

The check-in time stated in the confirmation email was 3pm When we arrived around 4:50, the front desk staff Andrea told us that we can’t be checked-in yet because our room wasn’t ready yet We told her that we were supposed to check in at 3pm, and it had passed two hours than that

Andrea used the excuse that there were too many rooms for them to clean and they didn’t clean all the rooms at the time yet We made clear that we don’t accept that as an excuse And then Andrea said “YOU GUYS GOT LUCKY, I found one,” and then checked us in During the entire interaction with Andrea, she was very condescending and rude to us We didn’t feel welcoming when we arrived the hotel We highly suspect that she was being racist to us because we are people of color and wore a mask at the time we checked in After we entered the room, we found the toilet didn’t work properly and it makes very loud noise when it refills with water The room was located at the 1st floor Sound insulation was near zero!! We clearly heard people talking in the hotel lobby at midnight We are extremely disappointed by this stay with Sheraton

Keely Ward

I have to say I’ve had nothing but an amazing experience every-time I stay here Specifically tonight, I had an amazing dinner with Todd being extremely attentive behind the bar, per usual Then, there was a situation on the 3rd floor and I was provided a drink and soup by the GM, Tiffany, while I waited for it to clear

I could not be happier with my serviceI typically stay downtown but this place is way better!! Stay here everytime for quality and amazing customer serviceThank you for having amazing staff and an amazing hotel!

11. The Westin Edina Galleria (4-star hotel)

  • Address: 3201 Galleria, Edina, MN 55435
  • Phone: (952) 567-5000
  • Ratings: 4.6 (492 reviews) Excellent
  • Website : The Westin Edina Galleria
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Sophisticated hotel with a seafood restaurant, plus an indoor pool & an exercise room.

About this hotel

Connected to the Galleria mall, this modern hotel is 3.6 miles from Braemar Golf Course and 9.2 miles from Minneapolis−Saint Paul International Airport.Low-key rooms offer flat-screen TVs, desks and WiFi (fee). Some rooms include an exercise bike or treadmill, and club rooms provide access to a lounge with free continental breakfast and evening snacks. Suites add living areas with pull-out sofas.Amenities include a contemporary seafood restaurant, an indoor pool and an exercise room. WiFi is free in the lobby. There’s also a business center and more than 9,100 sq ft of meeting space.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Guests praised the bathrooms
  • 9 min drive to The Museum of Russian Art
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “shopping malls” 17 times
  • Guests praised the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Bull Dogg

This is an excellent hotel locate in one of the most affluent suburbs of Minneapolis The hotel is conveniently located only 15-30 minutes from the airport (depending on traffic), and within walking distance from two malls, one of them being, I think, the first mall in AmericaThe lobby is a bit impersonal but the staff is very friendly and professional

The check-in process was fast and simple, and the information about the hotel was genuine and easy to understand, not the “commercial subtitle style info”The hotel features a restaurant, a great bar, a gym, and a pool And, of course also conference facilitiesI was upgraded and had a fantastic room with views in two directions The room was very clean, and there were helpful amenities I was surprised, however, that the hotel doesn’t have complimentary slippers That is odd for a hotel of this standardThe breakfast is very good, and if you are in a hurry you can get a coffee and a snack from the bar in the morning Also, there is a Starbucks right next door and it opens at 6:30 so you have plenty of optionsWe didn’t have dinner at the hotel so we can’t rate the restaurant, but others said it was quite good However, if you prefer to eat at another restaurant you can just walk across the street to the mall, which features (at least) two very nice restaurantsIf we come back to MSP this will definitely be one of the options


Great location! Located in one of the most opulent suburbs in the Twin Cities!Attentive staff…very friendly and accommodating!Atmosphere is very inviting and the rooms were attractively clean!Great location as well as this property is across the street from both the Southdale Center and the Galleria malls Perfect for eating and shopping!

Michelle Merson

The front desk person by the name of Julius could be the rudest person in hospitality that I have ever met He told me to stay on the club level and explained all the amenities but forgot to mention the club level didn’t have the amenities available on the weekend ( not even coffee) So I asked him later in my stay why he “left out” that important fact and he was unapologetic and rude and called me horrible names even though I was asking a reasonable question

I would be very careful of this man who, in my opinion, has a couple of screws loose to become un hinged the way he did Westin should be ashamed of this employee and hopefully will not expose future guests to him

12. Hotel Excelsior – Suites on Water Street

About this hotel

234 Water St, Excelsior, MN 55331(612) 876-5226

Things You Need to Know

  • 7 min drive to Lake Minnewashta Regional Park
  • Guests praised the service

Feedback From Real Customers

Amie Michels

Absolutely phenomenal Every detail is cared for The quality of the furnishings, construction, and design exceeded every expectation I had

Immaculately clean Amazing staffIf you’re lucky enough to find a room, book it You won’t be disappointed

13. Minneapolis Marriott West (3-star hotel)

About this hotel

This laid-back hotel is 6 miles from the Eloise Butler Wildflower Garden, and 8 miles from both The Bakken Museum and the Lake of the Isles.Sophisticated rooms offer complimentary Wi-Fi, flat-screen TVs and minifridges, plus en suite bathrooms, and tea and coffeemaking facilities. Suites add sitting areas, pull-out sofas and wet bars. Upgraded quarters provide access to a club lounge with free breakfast, drinks and desserts. Room service is available.Amenities include a restaurant/bar, a cafe and a gym, as well as a convenience shop and an indoor pool. Breakfast is available.

Things You Need to Know

  • Guests liked the clean rooms
  • 9 min drive to the Three Rivers Park District
  • Guests praised the friendly service
  • Guests mentioned concierges 10 times
  • Guests mentioned lobbies 60 times
  • Guests praised the fitness center, which has weight machines
  • One of the few hotels in the area with a casino
  • Guests liked the bar

Feedback From Real Customers

Randy W

Where do I even start to share how truly remarkable and fabulous this motel is! We were there with family to celebrate our daughter’s wedding Particularly outstanding was the check-in staff and the lady who managed the bistro bar Every question and request was more than adequately addressed and we truly felt like we were VIPs

Teri in sales was our point of contact and we could have not been served better by her, from the get-go! Tami at the West and Brittani at the Courtyard were also particularly helpful! Thank you, thank you, thank you, we are so grateful We are now Marriott customers from here on out!


Pleasantly surprised Typically don’t frequent Marriott, was concerned because the exterior looked oldChecked in extremely late, (midnight) young lady at the desk was professional, informative and courteous

Room was clean and organized, plenty of coffee and water availableStarbucks on-site and restaurantComfortable bed and sofa, close proximity to where I need to be, good experience no issues, will return!

Lisa Cherveny

We were here for a wedding Beautiful venue, good food, friendly staff What was lacking was the handicap accessibility

My mother in law has to use a wheelchair Some of the doors didn’t have the push button, and we really struggled to get her in the restroom I had to have someone hold the door for us and barely got through the door Had she wheeled herself there she wouldn’t have been able to get in Maybe there’s a restroom more handicap accessible, but I didn’t see any signs Beautiful place, just not very handicapped friendly

14. Hyatt Place Minneapolis/Eden Prairie (3-star hotel)

About this hotel

Off Interstate 494, this casual hotel is 5 miles from the Hyland Ski & Snowboard Area and 9 miles from Valleyfair amusement park.Straightforward rooms come with free Wi-Fi, 42-inch flat-screen TVs and pull-out sofas, as well as work areas, minifridges, coffeemakers and wet bars.Free parking is available. Additional amenities include an indoor pool and a fitness center, plus a cafe/ bar and a 24/7 convenience store.

Things You Need to Know

  • Guests mentioned the rooms are large
  • Some guests complained about the kitchenettes
  • 8 min drive to Hyland Ski and Snowboard Area
  • 16 min drive to Minneapolis–Saint Paul International Airport
  • Guests praised the friendly service
  • Guests mentioned hot tubs 10 times
  • Guests praised the breakfast

Feedback From Real Customers

Corrinenycole Michels

I love the huge pool I like to do laps The staff is great and the rooms are cozy

I do suggest making sure the bedding is fully cleaned Twice now I have experienced bits on my body A couple months ago and two weeks ago now I had to go see my Doctor this second timeHotels are Hotels things are going to happen However, I suggest checking in on the staff and making sure proper procedures are consistent

Ricardo B.

Double check your booking before getting there to make sure the payments are all set up and there is no extra fees for your key card in the event it is deactivated Besides that everyone is friendly and the breakfast is the best The rooms are super clean and smells so good

I’m talking fluffy Belgium waffles, French toast, sausage, bacon, bagels cereal, eggs, juice and let’s not forget the ☕

Brandon Ebensteiner

The hotel was fine, looked nice on the surface but definitely not maintained at all Our room had a busted divider frame in the seating area as well as a broken closet door mirror I let the front desk know about it immediately apon us checking into our room, they said they would let maintenance know right away

we stayed 4 days and it was never addressed The other negative part was the pool, my daughter was only able to swim once due to the extremely over chlorinated water It was hard to sit in there it was so bad Her eyes burned for days after swimming in thereThe staff was friendly The room was clean, it is just sadly starting to get run down from what I can tell

15. Courtyard by Marriott Minneapolis West (3-star hotel)

About this hotel

Off Interstate 394, this modern budget hotel adjoining a sister hotel is 7 miles from Target Field, home of the Minnesota Twins baseball team, and 19 miles from Minneapolis−Saint Paul International Airport.The down-to-earth rooms feature free Wi-Fi, flat-screen TVs, minifridges, and tea and coffeemakers. Some rooms and all suites add pull-out sofas; suites also have separate living areas. Room service is available.Parking is complimentary. A lobby convenience store is provided. There’s also access to the sister hotel’s cafe, Irish pub, indoor pool and gym. Breakfast is offered (fee).

Things You Need to Know

  • Guests praised the down-to-earth rooms
  • Guests praised the bathrooms
  • 9 min drive to the Three Rivers Park District
  • Guests praised the friendly service
  • Guests liked the showers, mentioned 15 times in reviews
  • Guests praised the fitness center
  • Guests praised the bar

Feedback From Real Customers

Eric Schwegel

Wonderful hotel establishment Exceptionally clean, quiet and staff was very friendly and helpful Beds are very comfortable, water pressure was great in the shower, and I didn’t have to crouch in there (I am 6’1”)

Pool is on smaller side and shared with adjoining hotel, so if that is a major concern for you, this may not be the place One of the better hotels we have stayed at Would definitely recommend!

Jacob Vestering

Thank you soo much to Lori and her team for their exceptional hospitalityMy room was clean and comfortableThe staff were polite and prompt with their service

Starbucks in the morning!Looking forward to staying here next year when I’m in town

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