5 star hotels in Mission Viejo, CA
1. The Hills Hotel, Ascend Hotel Collection (3-star hotel)
- Address: 25205 La Paz Rd, Laguna Hills, CA 92653
- Phone: (949) 586-5000
- Ratings: 4.1 (873 reviews) Very good
- Website : The Hills Hotel, Ascend Hotel Collection
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Polished property with free Wi-Fi & an outdoor pool, plus casual dining & a sleek lounge bar.
About this hotel
Off Interstate 5, this polished hotel is 2 miles from the Dinosaur Park and 7 miles from Main Beach on the Pacific Ocean.Straightforward rooms offer free Wi-Fi and flat-screens, plus minifridges and coffeemakers. Stylish suites add living areas, computers, microwaves and/or rainfall showers.Parking is free. There’s a warm restaurant and a chic lounge bar. Other amenities include an outdoor pool and a fitness center, plus a business center and meeting space. A breakfast buffet is available for a fee.
Things You Need to Know
- 9 min drive to the Pretend City Children’s Museum
- One of the few hotels in the area with room service
- Some guests complained about the kitchenettes
- Some guests disliked the bathrooms
- Guests liked the warm restaurant
- Guests mentioned lobbies 14 times
- Guests liked the breakfast
- Guests praised the nightlife
Feedback From Real Customers
Bill Caras
It presents a fancy place when you 1’st walk in It’s an older hotel, room needed minor fixes, we just did without Bathroom door would not lock, and sliding door track was held down with tape and came up with use
The beds are good come with 4 pillows and comfortable Nice cold fridge, but no microwave It was fine for our needs, and they accept pets at $50 a night
Susan Ranahan
About 80 women were there for a celebratory luncheon The service was outstanding and all did an excellent job attending to so many with so few The food was served hot and fresh, and the servings were not skimpy
Taste and presentation were great!There was a lot going on and timing was important The microphones worked, the table set up was lovely and it was a very enjoyable time
Brian C
Unfortunately, didn’t even get the opportunity to stay here Had a family emergency and needed a room for the night For some reason the website was allowing us to book any room, so when I called to book the room, I was quoted significantly higher than their own site
When I asked why, she said we needed to book on the site to get that price, even though I explained that the site wasn’t working Again she said we needed to book on the site and to have a nice dayclick Hopefully they will get their site working so others won’t run into the same experience
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2. Waldorf Astoria Monarch Beach (5-star hotel)
- Address: 1 Monarch Beach Resort N, Dana Point, CA 92629
- Phone: (949) 234-3200
- Ratings: 4.7 (2054 reviews) Excellent Eco-certified
- Website : Waldorf Astoria Monarch Beach
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Posh property featuring upscale quarters & a private beach, plus 6 restaurants & 3 pools.
About this hotel
Overlooking the ocean, this luxe resort hotel is 3.8 miles from Aliso Beach and 9 miles from Wood Canyons Wilderness Park.Upscale rooms and suites feature marble bathrooms, high-speed Internet, 42-inch flat-screen TVs and DVD players. Upgraded quarters add balconies, lounges, fireplaces, whirlpool tubs and/or butler service.Amenities include a private beach, 3 pools, a gym and a golf course. There are 6 restaurants, plus a bar with regular live music. A resort fee applies.
Things You Need to Know
- Guests praised the rooms, which have TVs
- 5 min drive to Salt Creek Beach Park
- Guests praised the service
- Guests praised the restaurant
- Guests liked “golf courses”, mentioned 36 times in reviews
- Guests liked the grounds
- Guests praised the views
Feedback From Real Customers
Jake Prescott
Very nice facility Rooms were beautiful and price was right Food was great but would like to see a little more variety between the different restaurants
Wonderful if you intend to stay on resort – but nothing to walk to off of the resort (Everything was a cab ride away) Sunset views from the great lawn were phenomenal Good mix of families, couples, and convention travellers
Sage Wheeler
This is truly one of the most beautiful places I’ve ever stayed The staff was attentive and accommodating, the grounds were gorgeous, the pools were warm and very clean, the room was comfortable It felt fancy, but not opulent, which I really like
The restaurants were all quite good, but very expensive This is definitely not a place for a family on a tight budget, but we did feel like everything was well worth it It really seems to capture the So-Cal vibe and made me fantasize about leaving Seattle for good
Candy Merrill
This resort far exceeded our expectations We came with 3 generations for a family vacation Service was top drawer! We can’t express enough how perfect and relaxing it was
The Beach Club – your private Waldorf Astoria beach was incredible You don’t have to lift a finger Great dining, beach services, activities and more Pool was wonderful with great views of the ocean The entire staff made you feel as though you were the only guests The service in EVERY area was OUTSTANDING We actually met quite a few other guests who were repeaters That’s the real testimonyTons of other things to do close by (including Disneyland), but there’s not much reason to leave the resort Guest Tip… stay here and be sure to make lunch and dinner reservations at the Monarch Bay Beach Club Heaven!!We will be back!
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3. SpringHill Suites by Marriott Irvine Lake Forest (2-star hotel)
- Address: 23632 Rockfield Blvd, Lake Forest, CA 92630
- Phone: (949) 951-1019
- Ratings: 4.3 (61 reviews) Very good
- Website : SpringHill Suites by Marriott Irvine Lake Forest
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Unpretentious all-suite hotel offering a hot tub & a fitness center, plus a breakfast buffet.
About this hotel
Off Interstate 5, this unassuming all-suite hotel is 2 miles from the Pretend City Children’s Museum and 3 miles from the Irvine Spectrum Center shopping mall.Relaxed suites offer Wi-Fi and flat-screens, plus minifridges, microwaves and coffeemakers. All feature living areas.Amenities include an exercise room and a hot tub. Parking and a breakfast buffet are available.
Things You Need to Know
- Guests praised the rooms
- 6 min drive to the Pretend City Children’s Museum
- 59 min drive to Los Angeles International Airport
- The fitness center has weight machines and free weights
Feedback From Real Customers
Bill Vasvary
I was very impressed by the room we were given at this fairly new Hotel (less than 2 years old) It was a room for handicapped customers so it was large and nicely arranged with an extra large bathroom, a pullout couch in a decent size living area, and a large King size bed semi-seperate from the couch and desk area A refrigerator, microwave, closet cabinet, and coffee maker were also included
The hotel is somewhat small for a Marriot which is nice The breakfast is serve yourself and free There is a lounge on the first floor which was popular over the Labor Day weekend The personnel were very friendly and helpful I highly recommend this hotel for anyone traveling to this area and looking for a reasonably priced hotel They have an underground parking facility but they usually charge extra for it
Bridgett
I was pleasantly surprised by how much I loved this hotel The beds were extremely soft, the carpet felt super plush and soft, the rooms and entire hotel smelled fresh, clean and new The bathroom was a little tight but nothing to complain
I loved the walk in closet Oh and the desk with sliding privacy window was super cool, the TV has a mount that let you move it and the room key doubles as a light switch for the roomSuper happy with everything, and the staff were exceptional
Mark N
Very nice hotel, the room was in perfect condition, no issues that I could see We had a double queen, nicely arranged with a nice sitting area The room was also very clean!The breakfast was your typical hotel breakfast as expected
The price was reasonable for the cleanliness and quality of the roomHighly recommend!
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4. Inn at the Mission San Juan Capistrano, Autograph Collection
- Address: 31692 El Camino Real, San Juan Capistrano, CA 92675
- Phone: (949) 503-5700
- Ratings: 4.4 (142 reviews) Very good
- Website : Inn at the Mission San Juan Capistrano, Autograph Collection
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Refined quarters in an upmarket hotel with an outdoor pool, a spa & an elegant Spanish restaurant.
About this hotel
Opposite the Mission San Juan Capistrano, this upscale hotel offering views of the Santa Ana Mountains is off Interstate 5. It’s a 5-minute walk from Los Rios Historic District and 4 miles from Doheny State Beach.Warmly decorated, refined rooms have flat-screen TVs and Wi-Fi, plus minifridges and Nespresso machines. Upgraded rooms and suites feature balconies, as well as mountain and/or Mission views. Suites also add sofabeds, living rooms and fireplaces; villas include kitchenettes and dining rooms.There’s an elegant Spanish restaurant and a cafe/bar, along with an outdoor pool, a spa and a gym. Breakfast and parking are available.
Things You Need to Know
- Walking distance to Mission San Juan Capistrano and Zoomars at River Street Ranch
- One of the few hotels in the area with 24-hr room service
- Guests mentioned restaurants 26 times
- The fitness center has weight machines and elliptical machines
- The hotel has a boutique store
- One of the few hotels in the area with a spa
- Guests praised the bar
Feedback From Real Customers
Meghan Wilmesher
Wow I had SUCH a lovely stay here quite honestly my stay may be the best at any hotel It was so clean and comfortable I almost felt like I was staying at my own home I have to say what really did it for me was the front desk staff – holy cow they went to above and beyond helping me with all of my requests (even switching rooms a few times)
They were patient and kind beyond words The rooms were comfortable, there were so many great amenities that came with our stay like tickets to the mission and dining credits I will most certainly be back and I cannot say enough nice things about this beautiful hotel, it was a treat to stay here
Patrick Madden
A relatively new property in a cool and historic area The design of the property is excellent and fits in wonderfully with the surrounding area Staff throughout the property were top-notch, especially the valet staff and bartenders in the restaurant
It’s a great place for a short weekend retreat to unwind and relax That said, I found the room to be quite small and I didn’t feel inclined to spend an extended period of time relaxing in the room beyond sleeping at night Fortunately, the property is walking distance to some great restaurants, a historic museum, and the train station if you want to take a quick ride down to San Diego for the day
Success Expressed
We had a wonderful stay at this beautiful resort! I remember the plot of land empty and neglected for decades And now we have a Wonderful resort with beautiful architecture in old San Juan It’s amazing what you can do with the proper planning
The rooms and interiors are authentically designed to the mission and SJC style, just beautiful!We enjoyed the pool amenities and the sunshine with the proper positioning under the sunWhat we really liked about the hotel was the staff They are so friendly, down to earth, welcoming and attentive One of the managers, Michael passed by the pool and checked in on each guest and we had a lovely chat with himDuring brunch on Sunday, another manager, Rod, rolled up his sleeves and helped to bring umbrellas for the guests, the bar tender knew all the trivia of the hotel as he had been here from day oneFrom the valet guys to housekeeping, to waiters, front desk to managers, service was top of mindThank you, we highly recommend this hotel for a relaxing getaway!
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5. Montage Laguna Beach (5-star hotel)
- Address: 30801 S Coast Hwy, Laguna Beach, CA 92651
- Phone: (866) 271-6953
- Ratings: 4.7 (4635 reviews) Excellent
- Website : Montage Laguna Beach
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Craftsman-style beachfront lodging with rooms, suites, bungalows & villas, plus a spa & fine dining.
About this hotel
Set on an oceanfront bluff, this luxe spa resort in a craftsman-style building is 2.6 miles from Laguna Beach.The arts-and-crafts-style rooms and suites, featuring dark-wood furnishings and regional works of art, have private balconies with ocean views, plus marble bathrooms with tubs, 55-inch flat-screen TVs and free Wi-Fi. Beachfront bungalows and villas are also available. Room service is offered.The spa has 21 treatment rooms, and there are 3 pools, including an oceanfront pool with cabanas. The hotel also offers an upscale restaurant and a terrace grill, plus meeting/event facilities, a fine-art collection and shops.
Things You Need to Know
- Guests praised the rooms, which have kitchenettes
- Walking distance to Treasure Island Beach and 维多利亚等海滩
- Guests praised the professional service
- Guests liked “pianos”, mentioned 28 times in reviews
- Guests praised the grounds
- Guests praised the breakfast
- Guests praised the ocean views
Feedback From Real Customers
Misty Barber
This was our first time staying at Montague Laguna Beach and will definitely not be our last We had an amazing experience The staff goes above and beyond with absolutely everything from valet, to the restaurant, front desk, the spa, pool attendants, and room attendants
Everyone here makes it their mission to provide a wonderful customer experience We ended up extending a day because we didn’t want to leave The grounds are well kept and you can see they take pride in all areas of the property Their private beach is stunning and just a short walk from the rooms I’m already looking forward to our next trip here
Candice Horde
Where do I start? First and foremost, this is the best customer service experience I’ve had since moving to California 5 years ago No age or racial bias that my partner and I have experienced in the past at resorts, just kindness, patience, and attention to detail The view is breathtaking, peaceful, and colorful
The beaches are clean and not overpopulated The rooms are clean and meticulously designed, and the tech & COVID friendly way they have their menus the remote set up is pretty innovative The concierge knows what they’re doing and will make whatever accommodations happen In love with this place; will be absolutely returning
Jedi Master ASU
We spent 4 nights at the Montage The place was wonderful, clean and relaxing pace It was a perfect quiet vacation that we wanted
The room was clean and it smelled good We appreciated the little things They had a lady that came out with different animals at the pool The day we found out about her, she had a hawk that scared away some birds They also had live music on the pool and it was really nice The beach was almost empty and the place feels really high end The food was also great The staff was kind and nice and the valet would get our cars out very fast We never had to wait long on anything Had a great time and will come back soon
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6. Renaissance Newport Beach Hotel (4-star hotel)
- Address: 4500 MacArthur Blvd, Newport Beach, CA 92660
- Phone: (949) 476-2001
- Ratings: 4.2 (1474 reviews) Very good
- Website : Renaissance Newport Beach Hotel
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Informal airport hotel with a free shuttle, plus casual dining, an outdoor pool & tennis courts.
About this hotel
A 3-minute walk from John Wayne Airport, this relaxed hotel in a business area is 2 miles from the Upper Newport Bay Nature Preserve and 8 miles from Newport Beach on the Pacific Ocean.Informal rooms feature flat-screen TVs, minifridges, and tea and coffeemakers, as well as Wi-Fi access. Room service is offered.An airport shuttle is complimentary. Parking is available for a fee. Other amenities include a casual restaurant and bar, plus an outdoor pool, a hot tub, tennis courts and a gym. Pets are welcome.
Things You Need to Know
- 18 min drive to Crystal Cove State Park
- Guests liked the large rooms but some complained about the air conditioning
- Guests mentioned the bathrooms are unclean
- Guests mentioned lobbies 42 times
- Guests liked the architecture
- Guests liked the fitness center
- Guests praised the nightlife
Feedback From Real Customers
Erik Prussel
Stayed at this hotel for three nights with the family The hotel is about a 20 minute drive to Disneyland and about a 20 minute drive to Newport Pier The hotel is definitely a business class type of hotel
The hotel is very clean The pool is very nice No free breakfast but that is to be expected at a hotel that is more of a business class hotel My main complaint about this hotel is the $39/night for parking that they charge Our room was cleaned each day which I have found does not always happen these days at all hotels Shirley’s Bagels is a good bagel place close by If you do go to Newport Pier prepare for the challenge of finding a good parking space but once you do the beach there is a lot of fun and there is a lot of good places to eat down there The four stars instead of five stars is simply because of the insane rate of $39/night for parking
Stephanie Fritz
We stayed here last summerThis is such a wonderful hotel Very clean and very spacious
It is near tons of restaurants and 5 mins from the airport, though it stays very quiet!The pool is gorgeous and clean and their outdoor seating area with the fire pits are amazingEvery person who worked there was so kind and accommodatingWe stayed a week Our only complaint is there was a wedding the whole time we were there so it was very loud and we had to park very far away The entire front entrance to get in was closed off so you had to magically find a door to get to your roomAll in all, for this price, we will be staying again!
Bea Kissinger
Such an amazing stay at Renaissance Newport Beach This hotel has such an amazing vibe The entire place is so nice and clean, the decor was very hip and modern
Every single person who works here was so friendly and eager to helpWe stayed in a 2 Queen room that had a Mountain View The room was spacious, clean and very well kept I would definitely stay here again and recommend to anyone visiting
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7. The Inn at Laguna Beach (3-star hotel)
- Address: 211 N Pacific Coast Hwy, Laguna Beach, CA 92651
- Phone: (800) 544-4479
- Ratings: 4.3 (595 reviews) Very good
- Website : The Inn at Laguna Beach
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Upscale hotel with chic bungalow rooms, plus a rooftop bar with panoramic ocean views & wine nights.
About this hotel
A 4-minute walk from Main Beach Park, this upscale hotel is 3 miles from Crystal Cove State Park and the Pacific Marine Mammal Center.Chic bungalow-style rooms and suites with plantation shutters and pillow-top beds feature in-room dining, free Wi-Fi and flat-screen TVs, plus coffeemakers and minifridges; some have balconies and ocean views.Complimentary amenities include wine socials in the lobby or on the rooftop terrace, which offers a hip bar with panoramic views, plus nightly milk and cookies, and use of beach towels, chairs and umbrellas. A nearby Mexican restaurant delivers meals to the beachfront pool or the terrace (fee).
Things You Need to Know
- Walking distance to the Laguna Art Museum and Heisler Park
- Guests praised the clean rooms but some thought they were small
- Guests liked the service
- Guests mentioned “an ocean” 56 times
- Guests liked the views
- Guests praised the outdoor pool
- One of the few hotels in the area with a bar
Feedback From Real Customers
Ashley Atkinson
I stayed here for a meeting in the Laguna Room but enjoyed it so much I decided to stay another night on my own! You can’t beat the location — I believe every room has a coastal view and it’s steps from the beach and downtown Laguna The only thing I’d caution is that some rooms and the pool are very close to the public walking trail on the cliff, so you will hear and see the foot traffic, but I enjoyed the people-watching Service was helpful and unobtrusive, and the decor is neutral and understated (doesn’t scream “hotel!” which I appreciate)
Since they don’t have a big lobby or restaurant, it’s a pretty quiet place other than the complementary rooftop happy hour The catering provided for our meeting was simple but nice I liked the sustainable touches such as cloth towels instead of paper, and a reef-safe sunscreen dispenser at the pool Really felt like a getaway, definitely would visit again!
Patrick Minns
Beautiful hotel, absolutely stunning beach view from our beach facing room The bad was among the most comfortable we have ever slept Staff was extremely friendly, and the rooms are modern and cozy
Many choices for eating are within walking distance as are art galleries and shopping choices The beach is unique, there is traditional sand, but also tide pools which are sadly devoid of the sea life that one would expect We had a wonderful dinner at Nicks Laguna Beach and a memorable anniversary celebration This is now an anniversary destination for years to come
John Moore
Every summer for the past five years my mother has stayed at the inn to attend the Laguna pageant It has a wonderful location with views of the ocean, beach and park and is just minutes to walk from to restaurants and shopping As an older property it has had some renovations done
The common areas are very nice, the rooms are clean and the beds comfortable Occasionally there is a bathroom door that doesn’t close properly or a slight odor but overall this is a nice place I do find it a bit pricey but after all it is Laguna Beach
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8. Ayres Suites Mission Viejo (3-star hotel)
- Address: 28941 Los Alisos Blvd, Mission Viejo, CA 92692
- Phone: (949) 455-2545
- Ratings: 4.5 (709 reviews) Excellent
- Website : Ayres Suites Mission Viejo
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Plush lodging with mountain views, plus free hot breakfast, fresh fruit & weeknight wine socials.
About this hotel
This contemporary roadside hotel in the Saddleback foothills is 12 miles from The Shops at Mission Viejo, and 17 miles from John Wayne Airport.Plush suites with mountain views and glossy wood furnishings feature free WiFi, flat-screen TVs and iHome docking stations, plus minifridges, microwaves and coffeemakers. Some also have whirlpool tubs and/or sittings areas with leather sofas.Free perks include a cooked-to-order breakfast, parking, fresh fruit in the lobby, and weeknight fireside socials with beer, wine and snacks. There’s also a gym, a heated outdoor pool and a hot tub, and guests have access to the day spa at the hotel next door.
Things You Need to Know
- 6 min drive to Whiting Ranch Wilderness Park
- Guests mentioned spas 17 times
- Guests liked the large rooms but some complained about the air conditioning
- Some guests disliked the bathrooms
- Guests mentioned hot tubs 12 times
- Guests praised the mountain views
- The fitness center has elliptical machines
- Guests praised the outdoor pool
Feedback From Real Customers
Margo Diebold
The room and overall facility was nice The staff were friendly and the front desk employees were prompt The breakfast was typical for a hotel, though I believe they may have cooked eggs to order, but I didn’t observe this and the person responsible was usually in the back
The bartender wasn’t friendly Aside from not being friendly, she told me I had to get silverware from the front desk, which was ridiculous as they serve breakfast in the same area and use plastic silverware; I think she just didn’t want to get it, though there was only one other customer in the restaurant I’m giving only give 3 stars as housekeeping was far below what I would expect We stayed Mon-Sat and our room was taken care of one time I understand staffing shortages, and don’t need my room cleaned daily, but access to towels and toilet paper would have helped a great deal Daily, I had to search out towels on my own Luckily the housekeeping office was just up the hall, so if the door was open, I could retrieve towels If the office door wasn’t open I had to wait on the front desk to send someone up, which often took a while Unfortunately it wasn’t until the middle of the night, 2am, that I realized I should have stocked up on TP I’d recommend if there is a lack of staff, have guests put their towels outside the door and someone could go by with a cart, take them, replace them and leave TP I would have been okay with that
Jack Gold
Was not worth $200+/night Took 2 hours to check in Got charged an extra $125 for no reason with no notification
Breakfast was okay but options were limited as was access to the breakfast room If paying this much for a room, guests should be able to grab a cup of tea or other snack outside of breakfast hours Hot tub at pool was drained despite being advertised as openWouldn’t recommend staying here
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9. Surf & Sand Resort (4-star hotel)
- Address: 1555 S Coast Hwy, Laguna Beach, CA 92651
- Phone: (888) 579-8544
- Ratings: 4.6 (1746 reviews) Excellent
- Website : Surf & Sand Resort
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Posh rooms & suites with ocean views in a beachfront hotel offering a chic spa & a seaside pool.
About this hotel
Set on 500 feet of Pacific beachfront, this lavish resort is a mile from Main Beach park and 9 miles from upscale Fashion Island shops.Breezily elegant rooms in sea tones offer ocean views, goose-down comforters and marble baths, plus iPod docks and flat-screen TVs. Luxe 1- and 2-bedroom suites with Jacuzzis and balconies or sundecks add living areas, hardwood floors and/or fireplaces. A resort fee covers Wi-Fi and turndown service.Amenities include a casual cafe, a posh restaurant/bar overlooking the ocean, and a hip cocktail lounge with outdoor seating and fire pits. There’s also a chic spa with 8 treatment rooms, a seaside pool and a gym.
Things You Need to Know
- Guests praised the beds
- 5 min drive to Main Beach
- One of the few hotels in the area with room service
- Guests mentioned “waves” 38 times
- Guests praised the breakfast
- Guests praised the ocean views
- Guests liked the nightlife
Feedback From Real Customers
Elaine Martinez
This is a great hotel that touches the water in Laguna Beach The tower rooms on the top floor are the best views in my opinion Not a lot of the rooms have air conditioning but they give lots of fans and being on the sand can be breezy so it’s perfect
Great location and delicious coffee in the hotel The restaurant and bar also have great sights but get reservations And the pool can be a fight for the best seats that face the water, so if you want prime seats, get there early
Sara Samie
A few weeks ago my husband and I decided to do a staycation at Surf and Sand When we arrived the entire staff was very welcoming Lisa checked us in and we told her the purpose of our vacation
She really went out of her way to make sure our stay was memorable She went above and beyond to accommodate us and get us the best room (which was a beautiful upgraded room) If that wasn’t enough they also sent over a bottle of wine and chocolate as they knew how important this time was for us Nicky, who was also at the front desk, checked in on us multiple times to make sure we were doing and that we were enjoying our stay One of the best experiences we had by far!!! This will be our go to place because the property is so beautiful and the staff is very attentive and do their best to make your stay amazing
Tracy Brunetti
This hotel is absolutely amazing I had a client residing at the hotel and wanted to do something nice for he and his wife The Concierge, Sandra, and Michael at the front desk, both strategize together to help me quickly plan a wonderful gift for my client
They both stayed late and went well out of their way to assist me and I cannot thank them enough!These two employees exemplify customer service Since I work in a customer service centric industry, multi family, I wanted to commend them both for going out of their way and providing the superior service! Thank you again for all your help to make my clients stay even better! Hats off to Sandra and Michael!
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10. Courtyard by Marriott Foothill Ranch Irvine East/Lake Forest (3-star hotel)
- Address: 27492 Portola Pkwy, Foothill Ranch, CA 92610
- Phone: (949) 951-5700
- Ratings: 4.3 (484 reviews) Very good
- Website : Courtyard by Marriott Foothill Ranch Irvine East/Lake Forest
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Straightforward hotel with contemporary rooms & an outdoor pool, plus a business center & free WiFi.
About this hotel
This straightforward hotel is 4.8 miles from the Whiting Ranch Wilderness Park and 7.5 miles from the Verizon Wireless Amphitheater.Contemporary rooms offer free WiFi, desks, 42-inch flat-screen TVs, minifridges and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 4 meeting rooms. Other amenities include an outdoor heated pool and hot tub, an exercise room and free on-site parking.
Things You Need to Know
- Guests liked the clean rooms
- 13 min drive to O’Neill Regional Park
- Some guests complained about the bathrooms
- Guests praised the friendly service
- Guests mentioned “Bistro” 14 times
- Guests mentioned lobbies 20 times
- Guests liked the bar
Feedback From Real Customers
Erin Lucke Starr
Rooms are clean and hotel is nice – unfortunately I can’t say the same for a front desk staff member who made my experience less than ideal I had been staying two nights previously and just needed one additional night I walked in said I’d like to book a room to which the night front desk clerk Informed me that he is not able to make a reservation and I would have to do it online
I thought I was being punked because I’m literally standing at the front desk of the hotel and in a less than pleasant fashion repeated “online, online, yes online” I asked for anyone else that could me and their name and number and they let me know that that person wouldn’t be here until Monday Which means they don’t have a manager Saturday and Sunday and conveniently they’re out of all the contact information for this person This really ruined my experience that was so great for the first two nights that I stayed here That’s very unfortunate And both outlets at the bed only work if the light is turned on in this room
Kevin Neuer
Nice location clean hotelStolen items from room by housekeepingDeposit wasn’t released for two weeks and 7 phone calls ( must have slipped through the cracks they said )Stay at Hilton across the road not as pretty but a comfortable clean quiet stay
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11. Marriott Irvine Spectrum (3-star hotel)
- Address: 7905 Irvine Center Dr, Irvine, CA 92618
- Phone: (949) 759-0200
- Ratings: 4.5 (816 reviews) Excellent
- Website : Marriott Irvine Spectrum
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Warm quarters in an upmarket hotel offering an outdoor pool, plus dining & a rooftop bar.
About this hotel
In an area with office parks and shopping plazas, this upscale hotel is a mile from both Irvine Spectrum Center mall and Interstate 5.Warmly decorated rooms provide Wi-Fi (fee), flat-screen TVs, minifridges and sofas, plus tea and coffeemakers. Club rooms add access to a private lounge offering free afternoon tea and snacks. Suites have kitchens; some feature floor-to-ceiling windows. Room service is offered.There’s a restaurant, a bar and a Starbucks cafe, plus a rooftop bar with a terrace. Breakfast is available. Other amenities consist of an outdoor pool, a hot tub and a gym. Event space includes a ballroom. Valet parking is extra.
Things You Need to Know
- Guests praised the clean rooms
- 7 min drive to the Pretend City Children’s Museum
- One of the few hotels in the area with room service
- Guests praised the views
- Guests praised the outdoor pool
- Guests praised the rooftop bar
Feedback From Real Customers
CJ
This hotel is beautiful, relaxing and feels like a resort Absolutely love it! The rooms are comfortable with hardwood floors (a plus for the allergies), plenty of adjustable lighting and the bathroom was a bliss!Wonderful stay 5 minutes from my house Sometimes you need a change of scenery and this hotel provided the rejuvenation I was seeking
Josh A
Modern, attractive hotel rooms Valet, front desk, and housekeeping services were greatThe bars get extremely busy, and the hotel quite crowded
The bartenders were quick to serve some folk, but others were waiting more than 30 minutes to place an order for a drink – even on a Thursday nightIf you’re looking for modern, updated rooms and don’t mind the price, I recommend the Marriott Irvine Spectrum highly
Beka Walker
This hotel is one of the worst Marriott properties I’ve ever been to I have stayed at Marriott’s my entire life and this one looked great in photos but upon arriving the entire experience was horrible Aesthetically it looks amazing but everything else is pretty bad
It started when I showed up to check in to my executive suite that I booked over the phone with Marriott weeks ago The front desk told me that I wasn’t checking in until the next day and even after showing them my booking confirmation with the dates they told me they didn’t have a room for me I spoke with the manager and she didn’t even offer a suggestion until after I pushed for 20 minutes about how they needed to fix their mistake and provide my family with a place to stay She ended up giving us a free night after not much help at the beginning but then when we got to the smaller suite—there were leftovers in the fridge, no coffee maker, and little cutlery provided in the full kitchen area 1 fork and 2 spoonsThere were no cleaning supplies or extra blankets All around a bad experience for paying over $700 a night for a suite with a full kitchen Basically a sink with two seats and a fridge The bathroom doors also wouldn’t stay closed Getting a luggage cart was a jokeI would not recommend staying hereThey do have a Starbucks downstairs which is a plus That’s the one positive
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12. Renaissance ClubSport Aliso Viejo Laguna Beach Hotel (4-star hotel)
- Address: 50 Enterprise, Aliso Viejo, CA 92656
- Phone: (949) 643-6700
- Ratings: 4.6 (935 reviews) Excellent
- Website : Renaissance ClubSport Aliso Viejo Laguna Beach Hotel
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Contemporary hotel with a sleek restaurant/bar, a spa & an outdoor pool, plus free WiFi.
About this hotel
This contemporary hotel is 6.5 miles from Laguna Beach and 9 miles from the historic Mission San Juan Capistrano.The relaxed rooms and suites have free WiFi, iPod docks and flat-screen TVs with premium channels, plus coffeemakers and desks with ergonomic chairs. Some rooms feature city views, and some suites add separate living areas with pull-out sofas.The slick American restaurant/bar features a patio with a fire pit. Other amenities include a spa, an outdoor pool and a splash pad, plus a fitness center and a kids’ club. There are also 4 meeting rooms.
Things You Need to Know
- 8 min drive to Aliso and Wood Canyons Wilderness Park
- Guests praised the service
- Guests praised the slick restaurant
- Guests mentioned “basketball” 14 times
- Guests praised the fitness center, which has elliptical machines
- Guests praised the nightlife
- Guests praised the outdoor pool
Feedback From Real Customers
Crisrael Lucero
This was a lovely hotel with amazing amenities The fitness center is free to use if you’re staying at the hotel, and it’s not your standard hotel gym The fitness center is essentially its own full blown gym, with a great pool to boot
Rooms are clean with a lot of space The only thing that was off was the cleaning staff kept asking when we were leaving so they can clean the room despite us having late checkout
Rodney Ibrahim
Stayed 3 nights here while in town for some meetings Everyone in the area knows about this hotel because of the gym which is attached to the hotel The hotel is in a good area with a parking garage next door which is $27 a day
Rooms were a good size with very comfortable beds However there a few things that could use improvement First, the bathroom was very dimly lit Would help if there was a light in the actual shower Also there was no safe in the room There may be one in the room but I didn’t see oneIf you’re a gym person, the gym is legit Has most types of equipment along with nice locker room with steam, sauna, and jacuzzi They also have a nice lap pool outsideThe bar and restaurant are good and there is happy hour starting around 4 which is fun to take advantage of The food at the restaurant was actually quite good If I’m in the area I’ll be back here
David
I have no patience with being charged full price and then getting the “no service” speech upon check in! They claim staffing issues…Additionally, I noticed that the two complimentary waters that come with every Marriott property on planet earth were not in my room I called the front desk and they said I had to come down to get them Irritating, but fine
But then it was like trying to convince a toddler to share their Tonka truck when I asked for more water since there was no daily service to replenish them He told me I could come back to the lobby and refill them at the water stationLook… I hate giving bad reviews Most of mine are positive However, my recent streak with Marriott brands is making me question my loyalty!Anyway… this is a great gym with a waterless hotel with no service attached… the tacos were pretty good too…
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13. DoubleTree by Hilton Hotel Irvine – Spectrum (3-star hotel)
- Address: 90 Pacifica, Irvine, CA 92618
- Phone: (949) 471-8888
- Ratings: 4.3 (1331 reviews) Very good Eco-certified
- Website : DoubleTree by Hilton Hotel Irvine – Spectrum
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Modern hotel with classic rooms, a wine bar, pool and complimentary airport shuttle.
About this hotel
This modern hotel in an Orange County business park is 2 minutes’ drive from Interstate 5 and 405 Freeways, and a 4-minute drive from Metrolink trains with service to Downtown LA.All rooms offer classic decor and custom-designed beds, plus flat-screen TVs and free WiFi. Rooms on an Executive level add complimentary breakfast and daily drink vouchers.There’s an on-site casual restaurant serving all-day meals, plus a wine bar offering appetizers. There’s also a fitness center and outdoor pool. Additional amenities include 4,000 sq ft of meeting space and a business center, plus a free John Wayne Airport shuttle.
Things You Need to Know
- Guests praised the clean rooms and the beds
- 7 min drive to the Pretend City Children’s Museum
- One of the few hotels in the area with room service
- Guests praised the casual restaurant
- Guests liked “cookies”, mentioned 81 times in reviews
- Guests praised the fitness center, which has weight machines
- One of the few hotels in the area with a casino
Feedback From Real Customers
Leilanii Sanchez
Room sucked Event was greatThe bed was honestly no better than a blanket on the floor and the pillows were flatter than a towel
The refrigerator was not cold enough to keep our already cold drinks cold Lights on the mirror flickered Water pressure in the shower was very lowIn the cafe in the lobby, the freezer wasn’t cold enough to keep the ice cream frozen so they were all meltedHowever, the view was nice and the room was clean and visually very pleasantNot worth a $200+ a night stay Especially when we have to also pay for parkingWith that being said, we hosted a celebration of life for my little sister and the event space was absolutely perfect Noel and the event team helped us immensely and their sense of urgency was more than appreciated They had a great audio/visual set up and were more than helpful in setting it up for us The food (a few grazing boards that we picked) was well prepared and beautifully displayed We choose to have a cash bar there and the drinks were very nice, the wine was great, and the bartender was very kind They even made a point to ask what color my sister liked for the table covers
Tania Campbell
Sadly Im giving this review due to the poor customer service in addressing our concerns during our stay We specifically booked this hotel to use the pool and the day we arrived the pool area was being painted, so what should have been a nice peaceful pool day was ruined by construction I understand these updates are necessary for upkeep and the hotel was very nice, but the hotel did not disclose the construction on their booking page and when I brought my concerns up to the front desk I was told I should have called and checked ahead of time
This was rude and makes no sense as usually you book online to avoid having to call hotels directly Sadly the lack of addressing my concerns has lead to this poor review as the hotel was nice and clean, but when you are specifically staying somewhere to use the amenities and you can’t use them you are not getting what you paid for
Perry Tobin
Very deceptive and poor customer service After making reservation, I tried to modify reservation (online and via phone) and they were too busy When I checked in, I explained my change (one day out of four)
They told me I was all set When I checked out, they still wanted charge me for the extra day Not only did they want to charge me for the day, but they also wanted to check me out to re rent the room Calling Hilton corporate was no help1 – Could not change reservation the same day I made it2 – They lied when I checked in, and told me reservation was modified3 – Corporate would not accommodate, even for a creditBottomline – they don’t care about their customers, go elsewhere
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14. The Ritz-Carlton, Laguna Niguel (5-star hotel)
- Address: One Ritz Carlton Dr, Dana Point, CA 92629
- Phone: (949) 240-2000
- Ratings: 4.7 (2777 reviews) Excellent
- Website : The Ritz-Carlton, Laguna Niguel
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Oceanfront resort offering stylish rooms & suites, plus a luxe spa, a beach shuttle & fine dining.
About this hotel
Atop a 150-ft oceanfront bluff, this Mediterranean-style luxury hotel offers Pacific views, and is a mile from the Monarch Beach Golf Links.Soothingly elegant rooms decorated with dark-wood furniture and sea-tone walls and carpets feature Wi-Fi, 42-inch flat-screens and patios or balconies; some also have outdoor fireplaces. Suites come with personal assistants and preferred restaurant seating.A resort fee covers yoga classes, a beach shuttle, and access to tennis courts and the chic beauty spa’s sauna and steam rooms. There’s also a steakhouse, an outdoor lounge and an eatery serving Pan-Latin coastal cuisine, plus 2 pools and 2 hot tubs.
Things You Need to Know
- 7 min walk to Salt Creek Beach Park
- Some guests disliked the bathrooms
- One of the few hotels in the area with 24-hr room service
- Guests mentioned “surfing” 15 times
- Guests liked the breakfast
- Guests liked the views
- Guests praised the fitness center
Feedback From Real Customers
anna guelzim
We booked a weekend over Christmas weekend with the hope of spending a lot of time inside and order in-room dining to stay safe covid wisePros: Very dog friendly hotel with tons of green spaces for doggies to roam around and do their business We loved our room with its private fireplace
The room was clean and very comfortable Tons of movie choices and just an overall great TV app selection Great staff and serviceCons: The thing that disappointed us the most was the in-room dining food quality The taste was just awful Over the weekend we almost tried everything on the menu and literally everything was just barely eatable including the burger and chicken noodle soup! How do you mess up a burger or a chicken soup? The only item that was OK was the mac and cheese I really hope management reads this review and tries some of the food for themselves Given the in-room menu price points, your clients really deserve better than this
Ani Boyadjian
It was fun two nights, the kids had fun in the pool and we made new friends with other nice families with children The servers and the housekeeping staff were very polite and had great customer service skills For the price we paid, unfortunately it did not measure up! I booked the hotel for 4 adults they gave us a tiny room with one king bed once they saw we were two adults and two small children at check in
I had to go back and question that so they gave us a new room with two queen beds Just didn’t feel welcomed at that moment and we probably will not go back there just because for the amount of money paid it’s not worth it We went there to relax and it was very noisy ac compressor maybe? And in the morning 8 am drilling noises and construction sounds The property is really beautiful, with a nice view of the ocean and the coast line The beach is nice too they have sand toys for the kids to borrow and will set up chairs and umbrellas for you The food was delicious!
Wendy Pechero
First visit at this Ritz-Carlton and it was an excellent stay We were upgraded to the Club level and our experience was superb The staff were helpful and offered suggestions on restaurants and local attractions
The food was great along with the drinks I would totally do Club level again at the Ritz! Loved the fact that the support staff was diverse and mingled with all of us
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15. Ayres Hotel Laguna Woods (3-star hotel)
- Address: 24341 El Toro Rd, Laguna Woods, CA 92637
- Phone: (949) 588-0131
- Ratings: 4.6 (1351 reviews) Excellent
- Website : Ayres Hotel Laguna Woods
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Upscale lodging with free Wi-Fi, breakfast & weekday socials, plus an outdoor pool, gym & garden.
About this hotel
This Mediterranean-style hotel is 6 miles from Laguna Beach and 13 miles from John Wayne Airport.The traditional rooms and suites feature handcrafted furnishings, pillow-top mattresses and desks, plus free Wi-Fi, flat-screen TVs and iPod docks. All rooms come with minifridges, microwaves and coffeemakers.Parking, a hot breakfast buffet and weekday evening receptions are complimentary. Other amenities include a heated outdoor pool, a hot tub and an exercise room. There’s also a courtyard garden, and a patio with a fireplace, as well as event space.
Things You Need to Know
- Guests praised the large, clean rooms and the beds
- 8 min drive to the Laguna Coast Wilderness Park
- Guests praised the friendly, professional service
- Guests praised the restaurant service
- Guests mentioned “waffles” 15 times
- Guests praised the terrace and liked the grounds
- The fitness center has weight machines and elliptical machines
- Guests liked the outdoor pool and praised the hot tub
Feedback From Real Customers
Lora Heart
Stayed at this hotel for 4 days with my family and I am very satisfied with my visit The rooms were big, clean, and had a microwave and refrigerator We also had breakfast every morning and the options were nice (eggs, biscuits, muffins, cereal, bacon, etc)
The location also had a FREE Happy Hour which changed daily but had chips, salad, cheese, wine, beer, and pizza one night It’s great to grab a snack before relaxing by the pool or in the jacuzzi which are both well-maintained and clean The only issue we faced was with the early check in fee which was $3000 dollars (could easily be avoided) Overall, great hotel, perfect location close to the ocean and plenty of places to eat for a reasonable price
Sheila Orenstein
We really enjoyed our stay The hotel was clean and accommodating The location was perfect for us
My suggestion at this time is since we were staying for an extended period of time, I would prefer not to have to ask for extra towels, wish they were just left for us, also since we were on vacation we would have liked breakfast to end later than 9AMWe would book again The staff was friendly and helpful
Richard Luery
The hotel provides a nice breakfast which includes an omelet bar The staff at the front desk were friendly and helpfulThe rooms were very nice and clean
The location for me was great since I visited people in laguna woods The hotel has a happy hour with free snacks and drinks every day I was impressed with this hotel since they tried to please their guests which is rare these days My only complaint is that I could not book for the entire week I stayed since the hotel was full and the room ac was very loud
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16. Marriott’s Newport Coast Villas (4-star hotel)
- Address: 23000 Newport Coast Dr, Newport Coast, CA 92657
- Phone: (949) 464-6000
- Ratings: 4.7 (3857 reviews) Excellent
- Website : Marriott’s Newport Coast Villas
- Check-in time: 4:00 PM
- Check-out time: 10:00 AM
- Quick Summary: Upscale property offering Tuscan-style suites with ocean views, plus pools, tennis courts & dining.
About this hotel
Set on a bluff overlooking the Pacific Ocean, this modern Mediterranean-style resort is 4 miles from Balboa Island and 7 miles from Newport Pier.The warm 2-bedroom suites come with free Wi-Fi, flat-screen TVs and DVD players, plus separate living and dining areas. They also include balconies and fully equipped kitchens.The hotel offers free parking and a grocery shopping service. There’s a casual poolside bar and grill, plus a cafe serving Starbucks coffee. Additional amenities include a spa, 3 outdoor pools and a hot tub, plus a fitness center, and tennis and basketball courts.
Things You Need to Know
- Guests praised the large rooms, which have microwaves
- 6 min drive to Crystal Cove State Park
- Guests liked the service
- Guests mentioned “timeshares” 59 times
- Guests liked the views
- Guests praised the fitness center, which has elliptical machines
- Guests praised the nightlife
Feedback From Real Customers
Pat Turocy
This is a beautiful resort – great for couples and families We had a wonderful villa with an ocean view My only issue was the lighting in the master shower – non-existant! There was a light (VERY dim) in the room, but not in the shower
But the amenities were many including several pools and all kinds of activities, both planned and independent This might become an annual trip for us!
Mai b
Well, I found a bug crawling out of the sink Also, the people at the front desk were quite rude It was my birthday weekend, and we requested the ocean view room, which they stated upon arrival was no longer available
Also, I found a toothpick on the floor in the kitchen Perhaps the previous guest had their fill literally Also, the toilet made funny noises saying swoosh and shhh Then the man upstairs was making so much noise I asked could I move my room, and they said we typically don’t move a party to another room once they have checked in For the love of whoever, please don’t stay in the 1000 or 2000 villas for that matter Please don’t believe it’s a new property lie because it isn’t All jokes aside, please stay at another hotel unless you want to deal with snarky remarks, unclean floors, and slow trolleys I might suggest Pelican Resort and Golf Club a beautiful hotel Far better service and more amenities
Ryan bauman
This is by far one of the best vacation spots Fantastic location just across from the beach The rooms are stocked well with all the amenities any family would need
Customer service is great and attentive to all guests needs The property offers a shuttle to the beach, Laguna, and Newport There are daily activities offered for all ages including ping pong, yoga, exercise classes, movies, and s’mores gatherings The pools are incredible The kids pool is great for all ages and even includes a small water park with two slides I’m definitely going back and highly recommend this property for your next vacation
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17. Courtyard by Marriott Irvine Spectrum (3-star hotel)
- Address: 7955 Irvine Center Dr, Irvine, CA 92618
- Phone: (949) 453-1033
- Ratings: 4.5 (1067 reviews) Excellent
- Website : Courtyard by Marriott Irvine Spectrum
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Polished property with a bistro & a bar, plus an outdoor lap pool, a hot tub & a gym.
About this hotel
A 2.4-mile drive from the Verizon Wireless Amphitheatre, this stylish, contemporary hotel is 4.4 miles from Orange County Great Park and 9.1 miles from the Segerstrom Center for the Arts.Bright rooms with nature-inspired accent walls have free Wi-Fi, iPod docks and flat-screen TVs with premium cable channels, as well as pull-out sofas, minifridges and coffeemakers. Suites add separate living areas.The property offers a bistro and a bar, as well as an outdoor lap pool with resort-style cabanas, a hot tub and a putting green. There’s also a gym and a business center, along with 4 meeting rooms.
Things You Need to Know
- Guests praised the clean rooms and the beds
- Guests praised the bathrooms
- 7 min drive to the Pretend City Children’s Museum
- Guests praised the friendly service, which has a concierge
- Guests mentioned “shopping malls” 19 times
- Guests praised the fitness center
- Guests liked the nightlife
- Guests praised the outdoor pool
Feedback From Real Customers
Steve Holbrook
As usual the staff at the front desk were super accommodating and very nice It’s nice to show up to a hotel where the people working there seem excited to see you The room was very clean and everything went smoothly
The added bonus was my coffee in the morning that I bought from the downstairs lobby coffee bar was piping hot! The small things make a difference thank you for a great stay
Dr.Mai AlSalman
The best thing about the hotel is the staff ; they are super and helpful, friendly and smiling Rooms are nice specially the ones with view on the pool Cleanliness is good ; corridors and backyard but we stayed for four days , they didn’t clean at all although We talk that our room need 2 b cleaned many times
location is good for people want to be away for a while , to sit , relax , read or write But not for tourists who want fun , No fun around except Shopping 😅😅; Spectrum Mall Don’t expect a porter to carry your bags , you will carry them by yourself One great point: there’s a market inside
Theodore
Pros: Great location Irvine Spectrum Center is just 5 minutes walk far from the hotel Parking is free for the first 20 minutes but after that, it costs you $16 a day
The room was clean and housekeeping was satisfying Starbucks is in the lobby The front desk staffs were very nice and pleasantCons: No complimentary water Dining is not available in lunch time Starbucks’s staffs were very annoying and rude, seriously They pretended not to understand what I spoke Definitely you would be better off going to another Starbucks in another Marriott or Irvine Spectrum Center The hotel also charged me for parking that I didn’t use
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18. Fairfield Inn by Marriott Mission Viejo Orange County (2-star hotel)
- Address: 26328 Oso Pkwy, Mission Viejo, CA 92691
- Phone: (949) 582-7100
- Ratings: 4.0 (467 reviews) Very good
- Website : Fairfield Inn by Marriott Mission Viejo Orange County
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Informal hotel with an outdoor pool, a hot tub & a gym, plus complimentary breakfast & parking.
About this hotel
Off I-5, this relaxed hotel is 11 miles from Doheny State Beach and 4 miles from Arroyo Trabuco Golf Club.Warmly decorated rooms feature free Wi-Fi, flat-screen TVs, and work desks with ergonomic chairs, as well as tea and coffeemakers.Breakfast and parking are complimentary. There’s an outdoor pool, a hot tub and an exercise room. Other amenities include a meeting/events room and a business center.
Things You Need to Know
- 9 min drive to Mission San Juan Capistrano
- Guests praised the breakfast
- Guests mentioned the rooms are clean but small
- The fitness center has elliptical machines and weight machines
- Guests liked the outdoor pool
Feedback From Real Customers
Vedant
Good budget hotel with no frills The location of the hotel is good and the rooms are clean and well kept The front desk staff is courteous and helpful
But, basic amenities like housekeeping services and complimentary refill of water bottles, tea/coffee pouches are not provided in the room The guests are asked to refill water bottles from the gymnasium (where you get only chilled water) or purchase them from the vending machine on the ground floor The breakfast menu is limited and very basic Overall good for a short weekend stay, but would not recommend for long stay
Syed Aftab
The hotel itself was great Nice and clean in a good location The reason for the low review is because of one of the employees there
He is an Asian man (for description purposes) He yelled at my aunt and other guests that were staying with us for a wedding because they were having a normal volume level conversation in the hotel lobby This employee threatened to call the police and have us kicked out of the hotel without a refund Again, the conversation was at normal, indoor-appropriate volume, away from guests rooms, in the lobby This kind of behavior is unacceptable The employee didn’t give a warning about the conversation at all and went off on my family out of nowhere Apparently this guy has been working there for 2 decades Get it together management It’s a shame that such a good hotel is tarnished by a bad employee
Ela Moskovich
The hotel is extremely dated, everything is old and smellyWe booked a week through Hotelscom
After checking in and seeing with our own eyes how horrible this place is we tried to cancel the remaining 6 nightsThe hotel refused to give us a refund and Hotelscom is useless… now, the consumer needs to find the way to fight two huge corporations:Marriott and HotelscomWhat are the chances???!
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19. The Resort At Pelican Hill (5-star hotel)
- Address: 22701 S Pelican Hill Rd, Newport Coast, CA 92657
- Phone: (855) 315-8214
- Ratings: 4.8 (2433 reviews) Excellent
- Website : The Resort At Pelican Hill
- Check-in time: 4:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Chic bungalows & villas, plus fine dining, 36 holes of golf & a lavish beauty spa.
About this hotel
Set on 504 coastal acres, this luxury golf resort and spa with panoramic views of the Pacific is 10 miles from John Wayne Airport.Elegant bungalow rooms & suites have private terraces, 15ft wood-beam ceilings, granite wet bars and fireplaces, plus free Wi-Fi, flat-screens and Bose stereo systems. Villas with scenic views and up to 4 bedrooms add butlers and other staff, plus garages, a private clubhouse and pool.Perks include 36 championship holes of golf, and a lavish beauty and wellness spa with 22 treatment rooms. Among the dining options are a Northern Italian restaurant overlooking the ocean and a poolside eatery with a heated terrace.
Things You Need to Know
- Guests praised the rooms
- 7 min drive to Crystal Cove State Park
- One of the few hotels in the area with 24-hr room service
- Guests praised the poolside restaurant
- Guests liked “golf courses”, mentioned 60 times in reviews
- Guests praised the grounds
- Guests praised the scenic views
Feedback From Real Customers
Hardik Patel
We just ended our four day stay at the resort and I can say that has been one of the most stunning and impeccable resorts we have stayed at Everything from the service to the amenities and staff and scenery were amazing We were traveling with two young kids and the staff made sure we had everything we needed and supplied us with bath necessities , toys, cribs, pack and plays and a diaper pail
They really thought of everything Everything was so convenient and easy thanks to the amazing staff and their attention to detail I would love to come back for another stay and will be recommending this resort to our family and friends!
Kevin Welch
This resort is truly heaven on earth Is it expensive? Yes Is it worth it? Absolutely
I have stayed here with my family on multiple occasions and have yet to see the level of customer service we’ve received anywhere else The hotel is beautiful and the property is beautiful as well The staff is always so helpful and accommodating and our family will continue to book future stays here
Bekki Johnson Chapman
One of my favorite OC spas Open to locals Monday-Thursday, so every federal holiday that lands on a Monday in 2022, I’ve been there! It’s a great, welcoming, relaxing environmentThey have you pay when you check in, so after your services, when you’re all relaxed and blissful, you don’t have to think about the administrative stuff
The locker room, waiting area, dressing rooms, showers, and vanities are immaculately appointed and comfortableI’ve only had facials here and each time I leave feeling fresh, moisturized, and pampered It’s the best
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