5 star hotels in Oakland, NJ

1. The New Continental Hotel and Restaurant (3-star hotel)

About this hotel

Overlooking Lake Greenwood, this serene, family-run hotel dating back to the 1920s is 6 miles from Mount Peter Ski Area and the trails in Abram S. Hewitt State Forest, and 11 miles from the historic 1807 Ringwood Manor.Modest rooms with colorful, homey decor feature free WiFi, TVs and private bathrooms. Cottages are available seasonally.A casual lake-view restaurant serves German/American fare and has a terrace. There’s also a cozy wood-paneled cocktail bar decorated with hand-painted tiles and antiques.

Things You Need to Know

  • 3 min drive to the Greenwood Lake
  • Guests liked the service
  • Guests liked “lakes”, mentioned 15 times in reviews

Feedback From Real Customers

Bill Wittosch

Six of us enjoyed lunch on the patio today having requested a lake view Wonderful, especially the food and service Each ordered a different meal and all wereDelicious

Being outside on a beautifulearly fall day with good friends and excellent food is perfect

Chris Holle

The location was great Service was leisurely but we weren’t in a hurry The food was tasty but not excellent

Portions were decent sized, but we felt the dishes were overpricedmost likely paying for the view What concerned us was the server upselling a bottle of wine when we only asked for a glass “It’s only $22just $4 more than a couple of glasses each” Well the wine was $35 much more than she said When we got the bill and pointed out the price, she just shrugged and walked away No offer to rectify the misquote

Bob W

Went here for lunch on Saturday Did not stay at the hotel Spectacular location and view of the lake

Had a nice lunch Food was good though a bit on the pricy side for what we had It is now my wife’s new favorite place Cant wait to go back in the nice weather and have lunch/dinner outside Great service Everyone there was super friendly and made you feel welcome Will definitely be going back

2. Sonesta ES Suites Parsippany (3-star hotel)

About this hotel

Off Interstate 80, this modern all-suite hotel is 4 miles from both The Stickley Museum at Craftsman Farms and Tourne County Park.Featuring kitchenettes, the contemporary studios also have free Wi-Fi, flat-screen TVs and sitting areas. The 1- and 2-bedroom suites add separate living rooms with pull-out sofas.Freebies consist of parking, a local shuttle, a hot breakfast buffet, and weeknight appetizers and drinks. There’s also a bar and a BBQ area, plus an indoor pool, a sports court and a 24/7 gym. Pets are allowed for a surcharge.

Things You Need to Know

  • 8 min drive to Craftsman Farms
  • Guests liked the service
  • Guests liked the rooms but some disliked the furniture
  • Some guests disliked the bathrooms
  • Guests mentioned “Housekeeping” 10 times
  • Guests praised the breakfast
  • Guests liked the fitness center
  • Guests liked the indoor pool

Feedback From Real Customers

Kayla Fernandez

I honestly can’t believe it has such good reviews The carpet was pretty gross throughout and coming up in areas Our room was filthy, walls are dirty, the light above the table was covered in gunk, carpet completely stained

My daughter ruined her socks on carpet nails sticking up from the kitchen area to the living/bedroom space The tub was also stained/dirty Breakfast was pretty mediocre No pool for an indefinite time I gave two stars instead of 1 because the staff was all great that we got to see The room sizes are pretty good too But for just shy of $200 I expected better

Sunniya LA

The young lady at the front desk during our stay for the night (4/16 arrived at 3pm) was very nice and helpful We spilled some of our food on the main floor, came down to Apologize, my husband was ready to clean the mess, but the area was already cleaned up as if nothing happened Her and the rest of the staff was very pleasant and helpful

Chris Hall

This hotel allows pets, and though we didn’t have one, unfortunately our room smelled strongly of dog urine Aside from that, the rooms were clean, in decent condition and noise was minimal The pool was out of service, the little store near the office was always closed, and the free breakfast is not very good

It’s not a bad place, we would stay here again and just alter our expectations

3. Hampton Inn & Suites Fairfield (3-star hotel)

  • Address: 118 US-46, Fairfield, NJ 07004
  • Phone: (973) 575-5777
  • Ratings: 4.4 (844 reviews) Very good Eco-certified
  • Website : Hampton Inn & Suites Fairfield
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel with free hot breakfast & Wi-Fi, plus on-site dining & indoor pool with hot tub.

About this hotel

This modern hotel is 2 miles from shopping and entertainment at the bustling Willowbrook Mall, and the Essex County Airport.All rooms include free Wi-Fi, custom-designed beds and both full and lap desks (for working on the bed). They also have flat-screen TVs, minifridges and microwaves. Some have whirlpool tubs. Suites add living areas, and kitchens or kitchenettes.A free on-site hot breakfast (daily) and weekday breakfast bags to go are offered, as well as a fitness center and an indoor pool with a hot tub. There’s also a restaurant/bar and complimentary parking. Additional amenities include a business center and 2 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms
  • 12 min drive to the Garret Mountain Reservation
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned lobbies 38 times
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Mark Midmark

I was staying here because a friend was getting married in Patterson The hotel is currently under renovation and as such, is hard to judge I had a double queen bedroom for two nights and it was clean and the bed was reasonably comfortable

I originally had a king for one night, but the staff was helpful in accommodating for 2 nightsI like that checkout is noon, it allowed me to sleep in a little bit and not rush to leave I also liked that the continental breakfast ran until 10am Really a nice change from other hotels that are done by 8am The food was okay, but it was free and it changed between Friday and Saturday which was coolI have no complaints, it’s a solid hotel in my experience

Tarik Ghiradella

Service was great The newly renovated rooms and lobby are beautiful They have entertainment some evenings in the lobby and it’s really quite nice

My only complaint is the location which can’t really be helped The hotel is quite isolated but there are places to eat within a decent driving distance

April Elansari

This was the worst hotel stay I’ve ever experienced The staff at the front desk was extremely rudeMy stay was for a wedding and they caused me to miss the family pictures and part of the ceremony because our room was not ready until 1 hour and 30 minutes PAST CHECK IN TIME (3PM)!On top of that, the staff told me they would hold the shuttle and they did NOT

which meant I had to UberLASTLY THE POOL WAS CLOSED AND THEY DID NOT TELL US PRIORDO NOT STAY HERE!

4. Sheraton Parsippany Hotel (4-star hotel)

About this hotel

This polished hotel has a grand, castle-like exterior and is 5 miles from Frelinghuysen Arboretum and 8 miles from the Morris Museum.Modern rooms have Wi-Fi (fee), 32-inch flat-screen TVs, signature beds and coffeemakers. Club rooms provide access to a lounge with complimentary continental breakfast and snacks. Suites feature separate sitting areas, minifridges, Keurig coffeemakers and 2 flat-screen TVs.Amenities include an informal American cafe/bar, a heated indoor pool, a seasonal outdoor pool and a fitness center. Freebies include parking and an area shuttle. Breakfast is extra.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 10 min drive to the Whippany Railway Museum
  • Guests liked the service
  • Guests liked the restaurant
  • Guests mentioned “castles” 116 times
  • Guests praised the fitness center
  • Guests praised the nightlife

Feedback From Real Customers

Rahul Parekh

I stayed at this Sheraton during the July 4th weekend to attend a family weddingThis is a beautiful hotel with a huge facility, huge rooms and a lot of banquet halls All the halls were occupied and looks like every party was having a great time in this hotel

This hotel also has 2 swimming pools- indoor and outdoor pools which guests were taking advantage of, that’s good to seeThe front desk and housekeeping staff were courteous and professionalI had family and friends staying in all the floors of the hotel The reason for two stars in this review is because one of the handicap rooms on the first floor (the last room next to the exit door) had small bugs in the bathroom and on the floor of the bedroom This was highly unlikely for such a Grand hotel The issue was raised with the front desk and housekeeping came to review the issue but the bugs were back the next day in the bathroom I’m not sure if this was because the room was on the ground floor and right outside there were shrubs and plants There might be some insulation issue in that room that led to the bugs from outsideOverall I had a good experience at this hotel and I heard the same positive response from all the other family and friends that stayed in this hotel during the long weekend except that one room

Nicole Yeh

I attended only for my senior formal, so I did not stay overnight Wonderful service from attentive staff who answered all my questions and served us Loved the food, we had everything from crab cakes to burgers to cannolis

The inside is clean and safe, there’s an ATM, and of course the outside looks stunning, along with plenty of parking There’s also a small lake in the back with bridges where you can walk a loop There’s even a souvenir shop past the lounge I believe there are other restaurants and such down the street and it’s convenient to get on route 80 and 287 quickly

Brok V.

This hotel needs a full revamp, it’s in rough shape The halls and elevators are not air conditioned so they are a steamy 100 degrees The entire place smells funky – there are air fresheners all over the place to mask the smells

The shower in my room was jerry rigged together so when i tried to raise the shower head up past my shoulders, water came spraying out of the pipes The AC in my room sounded like a diesel engine Will never return

5. Hampton Inn & Suites Mahwah (3-star hotel)

About this hotel

This low-key modern hotel is 3 miles from Ramapo College, 33 miles from New York City and 38 miles from Newark Liberty International Airport.Casual rooms have free Wi-Fi and flat-screen TVs, plus work desks, ergonomic lap desks and coffeemakers. Some have pull-out sofas. Suites add living areas, minifridges and microwaves.Free perks include parking, a hot breakfast buffet and weekday breakfast bags to go. There’s also an indoor pool and a fitness center, plus a business center and event space.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 6 min drive to the Mahwah Museum
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • Guests mentioned pools 32 times

Feedback From Real Customers

Caleb Kish

Matt from the front desk was absolutely amazing My girlfriend had not slept in some time and was stranded at LGA due to flight delays He ensured the room was made up early so she could check in early and sleep

As well, he was incredibly understanding, made sure to check in with her, and provide bottled water when she arrived There was an issue with people smoking in the hotel which he handled professionally and efficiently The rooms were nice and at a reasonable price I would highly recommend this hotel The customer service was phenomenal and it was overall a great experience

Danielle Maylath

Customer service was good, friendly, helpful

thank you! Breakfast was nice, our 2 queen bed studio was a nice, enjoyable space for the weekend everything was clean if I had to complain about anything, it would be that a few minor upkeep repairs were needed in the bathroom the towel hook falls out of the wall, so you cannot hang a towel on it, the shower curtain was missing a hook and the wallpaper was peeling a few inches in the bathroom Again, to me, just a few minor repairs, the room and hotel were still clean and those repairs would not keep me from returning or leaving a negative review Thank you Hampton Inn for a lovely weekend for my son’s graduation

Steven “Beechwood Photography” David

Very good indeedVery popular hotel Fully booked

So, the room condition reflected that a little Toilet lid was not clean Everything else fine Disabled shower/bath and extra large bathroom excellent Recommended for wheelchair access Room facilities excellent Cable TV limited (32 channels?) but fine for us Power and USB fineLoved the very comprehensive choices of the all you can eat breakfast Staff excellent!

6. Fairfield Inn & Suites by Marriott Paramus (3-star hotel)

About this hotel

Set in a modern low-rise building alongside the Garden State Parkway, this relaxed hotel is 3 miles from both Van Saun County Park and Bergen County Zoological Park, and 12 miles from NFL games at MetLife Stadium.Offering desks and ergonomic chairs, the unfussy rooms feature free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Suites add separate living rooms with pull-out sofas. Room service is available.Parking and hot breakfast are free. Other amenities include a gym and an adjacent seafood restaurant.

Things You Need to Know

  • Guests praised the clean rooms
  • 15 min drive to Field Station: Dinosaurs
  • Guests praised the friendly service
  • Guests praised the seafood restaurant
  • Guests mentioned “shopping malls” 12 times

Feedback From Real Customers

Kate Sacco

Excellent! Michelle was so helpful in assisting me and my wedding guests to reserve rooms for my wedding weekend The rooms were perfect, very clean and the even places our guests near each other I thought that was such a sweet touch

When my husband and I checked in we were notified they upgraded us to a suite I was so impressed by the experience and will highly recommend this location going forward Thank you for such a pleasant experience!

7. Holiday Inn Express Haskell-Wayne Area, an IHG Hotel (2-star hotel)

About this hotel

Located next to the I-287 Highway, this contemporary lodging is also 5.5 miles’ drive from the Toys”R”Us headquarters, while the Campgaw Mountain Ski Area is a 15-minute drive away.Modern rooms come with flat-screen TVs and desks, plus minifridges, microwaves and premium cable channels. Kids 19 and under stay free with an adult, plus there’s free WiFi in every room.The facility also offers a free breakfast bar, an indoor pool and a fitness center, as well as a business center, guest laundry and free parking.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 10 min drive to Laurelwood Arboretum
  • Guests praised the friendly service
  • Guests liked the indoor pool

Feedback From Real Customers

Nancy O

Surprisingly greatRooms were clean, bed soft, a variety of pillows ( I usually never find a soft enough pillow), really nice pool, better quality soap and conditioner in shower ( JR Watkins Brand), and breakfast buffet was extremely edible Eggs were great, bacon was perfect ( not overly burnt, not a lot of fat, soft and Deliscious) coffee was stronger then most hotels dish water ( which I like)

Ericka H.

The location is excellent Right next to major highways but no noise from the highways 10 to 15 min drive from most resturants and attractions

Really quiet area Beautifully landscaped outside the hotel with ample parkng Clean and modern when you walk in Staff are friendly and professional Breakfast area is to your right when you enter and check-in desk to your left and pool is straight ahead Quiet family hotel No rowdy teenagers or partiers I got a good nights rest The sheets had small stains on them It looked as if someone was eating takeaway in bed and dropped food The sheets were washed but stained I got turndown service on the 3rd night and was expecting my sheets to be changed as is common on your third night The sheets were not changed Breakfast was just ok Hot eggs of some sort every morning with a choice between a pork protein (bacon or sausage) or turkey sausage One day they had biscuits and gravey but that serving tray remained empty for the remainder of my stay Coffee was good, they also have tea, yogurt, packaged muffins that aren’t very good, and cinnamon rolls Cereal, toast, and a pancake maker Overall my experience was good and besides the sheet issue, the hotel is very clean and safe But for $200 a night, it should have been great You shouldn’t charge that much if you are skimping on bedsheets I mentioned this during checkout and got an $11 reimbursement Also, they allow pets but you would never know it because the place did not smell and there was no pet hair anywhere

8. Home2 Suites By Hilton Hasbrouck Heights (3-star hotel)

About this hotel

This modern hotel off Highway 17 is 5 miles from MetLife Stadium, 13 miles from Manhattan’s Riverside Park and 18 miles from Newark Liberty International Airport.Bright, modern studios with colorful accents feature free Wi-Fi and flat-screen TVs, as well as kitchenettes and sofas. The 1- and 2-bedroom suites add separate living areas.A breakfast buffet and parking are complimentary. Other amenities include an indoor saltwater pool, a gym, and an outdoor patio featuring a BBQ grill and a fire pit. There’s also a 24-hour convenience store.

Things You Need to Know

  • Guests praised the clean, large rooms and the beds
  • Guests praised the kitchenettes
  • 24 min drive to the High Line
  • Guests praised the friendly service
  • Guests liked “Housekeeping”, mentioned 12 times in reviews
  • Guests mentioned lobbies 13 times
  • Guests liked the fitness center
  • Guests praised the indoor pool

Feedback From Real Customers

Edward Okonkwo

Rooms are very spacious with modern finishing Additionally housekeeping frequent and thoroughBreakfast is available and there was a pre-packaged breakfast option

This came in handy especially I had an early commute to workHowever be sure to confirm if the late check-out option is available as I was told that isn’t a standard offering

Eric Straughen

For a Home 2, this wasn’t bad Decently priced I had a shower issue the first night but in the am we had maintenance come fix it

No issues after Beds were moderately comfortable and the hotel traffic “noise” was kept pretty low No major parties or outside noise interfered with the sleepThe views from the room were walmart and highway 17 Parking wasn’t an issue

9. Courtyard by Marriott Montvale (3-star hotel)

About this hotel

Off the Garden State Parkway, this modern hotel is 9.7 miles from Campgaw Mountain.The contemporary rooms offer free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, iPod docks and minifridges.Social spaces include a living room-style lobby. There are 2 American restaurants, 1 of which serves breakfast, including Starbucks coffee; the other is open for lunch and dinner. There’s also a business center with workstations and printers, and 12 meeting rooms. Other amenities include an outdoor heated pool, an exercise room, a billiards table and free on-site parking.

Things You Need to Know

  • 17 min drive to the Ramapo Valley County Reservation
  • Guests liked the friendly service
  • Some guests complained about the air conditioning and others disliked the kitchenettes
  • Guests mentioned the rooms are unclean
  • Guests praised the American restaurant
  • Guests mentioned room service 11 times
  • The fitness center has weight machines
  • Guests liked the bar

Feedback From Real Customers

Brittany Shaw

Eric is wonderful! We’ve stayed here 3 times for my husbands BMW training and each time Eric remembers us, is so polite, and very helpful He is absolutely the best person to ever deal with while staying here! The hotel is nice, but each time we’ve gotten a faulty fridge in our room so that’s the only downsideMichael… First time we came we asked for advice on getting to the city and instead of giving advice he called a “car service” which cost us $200 for a 30 minute ride to the city

It wasn’t even a car service, it was some dude ripping people off offering to drive them places in the city and charge a $100/hr Big joke!!

J.R. LaReaux

Excellent Front desk staff very helpful and friendly Can not say enough about the welcoming staff and assistance

Superior room at best price in area Well worth it even though we only stayed one night Never mind other places in area If you want great, clean, quiet place with accommodating front desk, pick hereand I’m picky, so happy with our choice

rich w

Hotel felt a bit dated and in need of a renovation The largest elevator was at the rear of the hotel, which was problematic if you used a luggage cart There were no elevator banks close to the lobby

There were smaller elevators closer that held about 4 people but not carts Rooms were small but clean Service was very friendly and helpful They had breakfast but it wasn’t free and a bit pricey There was also a fee to park

10. Hilton Woodcliff Lake (4-star hotel)

  • Address: 200 Tice Blvd, Woodcliff Lake, NJ 07677
  • Phone: (201) 391-3600
  • Ratings: 4.0 (1166 reviews) Very good Eco-certified
  • Website : Hilton Woodcliff Lake
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel, set on 21 acres, that offers 2 pools, sports courts & a restaurant/bar.

About this hotel

Set on 21 acres, this resort-style hotel is 25 miles from New York City and 31 miles to West Point Military Academy.All rooms offer contemporary decor and include flat-screen TVs and Wi-Fi. Suites add wet bars, and executive rooms provide access to a lounge with breakfast and evening appetizers.Amenities include a restaurant/bar, a heated indoor pool and a seasonal outdoor pool. There’s also a fitness center, jogging trail and sports courts, as well as a business center. Event facilities include multiple meeting rooms, a ballroom and an amphitheater. Breakfast and parking are available.

Things You Need to Know

  • 15 min drive to the Saddle River County Park
  • Some guests complained about the unclean rooms
  • Guests mentioned the bathrooms are unclean
  • Guests mentioned room service 19 times
  • Guests mentioned bars 61 times
  • The hotel has a game room
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Matt “Deadman” Green

Absolutely wonderful hotel! The staff was fantastic and friendly! The grounds around the hotel are gorgeous! Plenty of space to roam around outside, located in a nice area too! I enjoyed my room plenty, and the pool looked nice I would recommend staying here, and I’ll probably stay here again too! Very short distance to the BMW training facilities!

Aimee Shannon

The grounds are lovely That’s the extent of my positive comments Room was dirty, like clumps of hair and nastiness dirty

There was mold in the shower Only a few of the lights worked, despite messing with all the various configurations The hairdryer was stuck on cold Not nearly enough towels, especially considering if your stay is under 3 days, you don’t get maid service or any fresh amenities The bathroom light didn’t work The shower had a slant for drainage, but the floor was slippery and there wasn’t adequate safety handlesWorst of all, it is a long walk from the parking lot to the 2 elevators for the entire hotel, and from there it is a long walk to the rooms So not handicapped friendly, at allWould absolutely never recommend

Amy Thanasides

We booked a room on 5/21/22 for 2 nights This hotel is local for us and we have stayed here before To say that the quality and cleanliness has gone down hill would be an understatement

Dead plants at the indoor pool No clean towels The indoor pool was another level of loud and hot It utterly disgusting, but having my kids with me who were desperate to swim I allowed them to go in My skin was crawling The main reason I booked the room was because when I called I was told the outdoor pool was open for the season then when I get there I’m told that I was given the wrong the information Completely disappointed my kids The hotel was completely booked and crowded The room was dingy with stained carpet and stained sink We didn’t even stay We canceled our room by 6 So we checked in at 3:30 and left by 6:30 They want to charge me $230 for that I can’t get Hotelscom to give me a refund and I can’t get anyone on the phone at the hotel to speak with me It’s always the manager isn’t in or available Absolutely ridiculous Never again As for the response from management stating that they can’t refund from third party websites well that’s interesting since I have an email from hotelscom stating that they reached out to you to get the refund and you declined to approve it So each company is just going to blame the other and I’m out the money for services not rendered

11. Sonesta Select Mahwah (3-star hotel)

  • Address: 140 NJ-17 South, Mahwah, NJ 07430
  • Phone: (201) 529-5200
  • Ratings: 4.2 (608 reviews) Very good
  • Website : Sonesta Select Mahwah
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Modern 3-story hotel offering an indoor pool, plus a business center & free WiFi.

About this hotel

Off the I-287, this modern hotel is 4 miles from the Campgaw Mountain Ski Area.Contemporary rooms offer free WiFi, desks and flat-screen TVs with premium cable channels, plus minifridges and coffeemakers. Suites add separate living areas and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include an indoor pool, exercise room and ping-pong table, plus free on-site parking.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 4 min drive to the Ramapo Valley County Reservation
  • Guests praised the friendly service
  • Some guests complained about the American restaurant
  • Guests mentioned balconies 11 times
  • Guests mentioned lobbies 26 times
  • Guests praised the indoor pool
  • Guests liked the bar

Feedback From Real Customers

K V

Good ratings online, so I booked The poorexperience began immediately Upon arrival, we were told they did not have our room (2 queens) so we would receive a king with a sleeper sofa

We needed two beds to sleep four I asked how we would be compensated for the change I was told to call on Monday They could not get the card reader working to complete check-in My daughter needed a restroom so we went to the lobby bathroom to find two clogged toilets We were given a room key to find one king, no sofa New room, one queen, twin sofa When I returned to the desk, I was told the employee (who was very kind and patient) would call his manager He returned to say there was, and I quote “nothing” he could do for me, as they were sold out (But they would not give us the other king room we saw because someone had booked it Ironic since they gave our room away earlier…) I threatened twice to sleep a family member in the lobby since the only other option was to sleep on the floor I was told the front desk staff would call police We spoke for a long while and finally landed at me sleeping on the floor or in my van because sleeping on a lobby couch wouldn’t look good for Sonesta We got an air mattress from the van (for our final destination), moved furniture, blew it up and returned for linens They gave us linens stained with multiple yellow marks (one rather large) Add to it the smell of weed in the hallway and the “corporate” number they gave me taking me to an “incident” line (explained as being a line for theft, etc) and this hotel gets a 1 star rating, ONLY because the staff was patient and the room was nice The booking policy is TERRIBLE and the ability of the staff to help is ZERO Their hands were tied The manager should call ME I shouldn’t have to reach out two days later for resolution Terrible experience Just terrible

Sean Garcia

The hotel is great Amazing management Would give the complete 5 stars if front desk treated guests in a proper manner

They hardly ever answer the phones, even without a line even being there Sometimes they don’t even answer calls at all, or tell paying customers to hold on without even letting them get a word in then making them wait over an hour just to be hung up on Needs new people working front desk with real customer communication skills Horrible front desk Front desk is 0/5 stars

Jenny Reis

I had called to make a reservation and I was told to come in instead, that worked out perfectly and I did get a room That night I had a terrible experience with another hotel in which I had a reservations and when I got there to find out that there was no room for me The gentleman at the counter was very courteous and sympathetic with my experience prior

Good customer service is always appreciate Thanks once again

12. Hilton Parsippany (4-star hotel)

  • Address: 1 Hilton Ct, Parsippany-Troy Hills, NJ 07054
  • Phone: (973) 267-7373
  • Ratings: 4.1 (2112 reviews) Very good Eco-certified
  • Website : Hilton Parsippany
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Contemporary hotel with a steakhouse & seasonal pool, plus event rooms & a business center.

About this hotel

Located on the Mack-Cali Business Campus, this contemporary hotel is a 10-mile drive from The Mall at Short Hills and 31 miles’ drive from New York City.All rooms offer modern decor and custom-designed beds, plus desks, flat-screen TVs and free WiFi. Executive rooms provide access to the Executive Lounge’s free breakfast and evening appetizers.Dining options include a steakhouse restaurant, a lounge and a coffee shop. Other amenities include a fitness center and a seasonal outdoor pool. Business facilities include a business center and 26 meeting rooms.

Things You Need to Know

  • 5 min drive to Craftsman Farms
  • Guests mentioned lobbies 62 times
  • Some guests complained about the air conditioning but others praised the beds
  • Guests liked “Steakhouse”, mentioned 18 times in reviews

Feedback From Real Customers

Helena Friss

We booked a wedding block of rooms for my daughter’s wedding, after the previous one we had booked over a year ago cancelled our bookings about 6 weeks before the wedding because of lack of A/C Worked with Jennifer in Sales who couldn’t have been more helpful in making the transfer of rooms seamless; our guests did not have to rebook but just received an email with a new confirmation The hotel was beautiful, rooms were great, and the continental breakfast the next morning was in a private room, well staffed, and more than adequate

Jennifer relieved the stress of this snafu and I am grateful!

Jyoti Suryadevara

We used the Hilton Parsippany to host our wedding guests The Hotel was great in setting up a wedding block and working with us to add more rooms even 2 days before the big day! Amanda was great and worked behind the scenes to make sure everything was running smoothly The restaurants at the hotel were all open

The steakhouse is great and super convenient for a latte night meal The lobby bar was open and the cocktails are great! All the staff were nice! My guests and myself are very happy with the our weekend experience

Marybeth Kelly

Very poor experience Upon check in, no carts available for luggage No bell staff

Had to lug a car full to room Ordered Instacart Brought half up to room, by the time we returned other half was missing Talked with front desk about cameras They stated cameras were only in monitoring front door I explained that’s where ours delivery was dropped off She went to back and came out 10 minutes later and said nothing was seen Rooms were absolutely filthy No housekeeping service accept a morning round of cleaning up halls full of food Strong stench Housekeepers were very pleasant and accommodating when seen one round a day Staff sleeping at front desk early in the morning It would only make sense to have one of them make a quick round on the 6 floors overnight to clean hall trash Gym equipment Broken and very minimal Could not get home soon enough If we weren’t here for an event, we would have left immediately upon arrival Disgusting We all felt sick in the room and would rather catch fresh air outside in the heat wave Don’t go to this hotel

13. Crowne Plaza Suffern-Mahwah, an IHG Hotel (3-star hotel)

About this hotel

Alongside the I-87/I-287, this refined hotel is 19 miles from the Woodbury Common Premium Outlets shopping center and 27 miles from the United States Military Academy at West Point.Contemporary rooms come with free Wi-Fi, 42-inch flat-screen TVs, iPod docks and Keurig coffeemakers. Upgraded rooms add minifridges, microwaves and/or sitting areas. The 1-bedroom suites have wet bars and living spaces with pull-out sofas. Room service is available.Parking is included. A 3-story atrium with a waterfall and a koi pond houses a sleek restaurant/bar. There’s a 24/7 gym. There’s also a business center and meeting space. Breakfast is offered for a fee.

Things You Need to Know

  • Guests praised the rooms
  • 9 min drive to Harriman State Park
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests praised the sleek restaurant
  • Guests praised the lobby
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

Mike C

Very good service! The staff was helpful and accommodating I am in town for business in the area and this hotel was perfect for that Breakfast was straight but expensive wouldn’t recommend if it wasn’t the only option

The bare at the Koi Lounge was OK too Mainly because the bartenders determine the bar experience This bartender was the only one and very busy But A1!!!! She earned two of the three stars I give this place!

Robert Eisenhardt

Hotel once was a Holidome Sold and changed with indoor pool covered over It wants to be good but

cleaning service has not cleaned room every day I had to ask to have it done yesterday 2 cleans out of a 7 day stay But better is that the bathroom does NOT HAVE A TOILET PAPER DISPENSER!!!! True You have to hand hold and un-wrap Incredible

Jomy Joseph

On a positive note, the staff was very responsive and the breakfast was delicious!The room was damp and dingy and the sheets were stained Woke up with irritated skin and the shower is missing any form of ventilation The ceilings are popcorn tiles and you will knock into them if you raise your hands

Very poor lighting in most rooms with an awkward view of the parking lot or lobbyBeautiful backdrop in terms of location as it’s nested within luscious greenery but overall extremely disappointed with this experience

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