5 star hotels in Pleasant Hill, CA

1. Shorelight Inn (3-star hotel)

  • Address: 153 W E St, Benicia, CA 94510
  • Phone: (707) 297-6313
  • Ratings: 4.3 (48 reviews) Very good
  • Website : Shorelight Inn
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Polished rooms with traditional decor, some with terraces & bay views, plus a bar & a lounge.

About this hotel

Dating from the the turn of the 20th century, this genteel B&B overlooks Carquinez Strait and is 5 minutes’ walk from Benicia Capitol State Historic Park. It’s also 1 mile from Highway 780.Elegant suites are individually designed and feature refined traditional furnishings. All come with free Wi-Fi, separate sitting areas and wet bars, along with tea and coffeemaking facilities, microwaves and minifridges. They also have ceiling fans, and some rooms include in-room jetted baths, terraces and bay views.Breakfast is served in the dining room. Other amenities include a bar and a lounge.

Things You Need to Know

  • Guests praised the rooms, which have refrigerators
  • The rooms have microwaves and coffee makers
  • 10 min drive to Benicia State Recreation Area
  • Guests praised the breakfast

Feedback From Real Customers

Cynthia Germono

In terms of location and overall cleanliness, Shorelight Inn gets 5 stars I can admit that the view from our Suite was absolutely gorgeous, providing amazing sunset views from the balcony We picked this location because we fell in love with the vintage aesthetic and thought it would fit perfectly with our wedding theme

Unfortunately our overall experience with the staff on our wedding day is what merits a 1 star reviewWe booked this suite in the summer of 2021, letting the Inn know we were in search of a Honeymoon Suite for our Fall 2021 wedding They seemed very accommodating at the time, excited to have another wedding stay at their location We advised via phone that the Bride (myself) would also be using the Suite to get ready with her Bridal Party the day of the wedding There were no objections to this when the reservation was madeThe day of the wedding, my maid of honor was helping guide my bridal party, photographer and videographer to the suite This went on without incident all morning and really didn’t have everyone arrive until about after 9am, close to 10am Not once did we crash into other guests But apparently the photographer was talked to by the staff in a way that made them feel uncomfortable, so they decided to just stay in the room to avoid upsetting them further That made me very upset because 1) we had booked the room MONTHS in advance with the understanding we would be capturing the day at the suite 2) the staff did not come to talk to ME directly Whatever – the morning continued and we were out of the Inn by 130pm to continue with my wedding dayMy husband and I returned at 11pm to the Inn after picking up some fast food after our wedding We were dropped off and since my husband stayed elsewhere the night before, he still needed to bring up not only our dinner, but also his luggage and a handful of things we received at the reception Of course, I was in my full wedding gown so my husband decided it would be best for him to help me get upstairs to the suite so I can sit while he brought up our things We were not drunk, we were quiet upon entering My husband had to make maybe 2 or 3 trips downstairs since I could not help him He was as quiet as possible as to not cause a disturbanceOnce he shut the door behind him, we chatted briefly and quietly (not even a minute or 2) as we were still so elated from JUST getting married We got a knock on the door and a staff member told us very rudely to please keep it down, that it was VERY late and the guests were sleeping My husband apologized, making note that we LITERALLY had just returned from our WEDDING reception and we were just trying to get settled inThat interaction left such a poor impression for us We stayed in the suite the rest of the weekend and did not bother interacting with the staff after that Literally all weekend, it felt like a ghost town We heard no other guests Even the few times we exited the room for a walk, we didn’t crash into anyone – not even staff The experience made me so sad that even months after the wedding, it was the one thing about my wedding day that was the downside to everything What sucks even more is that I very much wanted to share the beautiful pictures and video taken of this place in case others wanted to use this as their Wedding Suite – but I do not recommend anyone to use this Inn We did not feel welcomed and we will not be returning to this establishment

Rebecca Bar

We stayed at the Shorelight Inn while attending a friends wedding in town First and foremost, the owners of this inn made an overtly racist comment to a member of our groupSecond, we stayed in one of the downstairs rooms, which we learned after arriving shares a door and wall with the breakfast area

Guests and inn employees were extremely loud beginning at 7:30 am, making it impossible to sleep in When we came out of the room and asked if they woke us up, staff was unapologetic and actually laughed at our frustrationIf all of that isn’t enough to have you stay elsewhere, I would describe the rest of the inn as “fine” Dated but serviceable But you should take your money elsewhere

Jake Reinert

Absolutely gorgeous place and area to stay Highly recommend The hosts are friendly and accommodating, the room was clean and comfortable

I stayed in the sunset room and loved the vintage decor and large bath tub They have a mini fridge in the lobby with free water and beer It’s is right on a mini trail right on the water, and is such a great place to watch the sunset Hope to be back someday!

2. Courtyard by Marriott Vallejo Napa Valley (3-star hotel)

About this hotel

Across from Six Flags Discovery Kingdom, this straightforward hotel is adjacent to the Solano County Fairgrounds.The contemporary rooms offer free WiFi, desks with ergonomic chairs, flat-screen TVs, minifridges and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby. The on-site American restaurant serves breakfast. There’s also a business center with workstations and printers, and 4 meeting rooms. Other amenities include a seasonal outdoor pool and an exercise room, plus free on-site parking.

Things You Need to Know

  • The rooms have microwaves
  • Walking distance to Superman: Ultimate Flight and V2: Vertical Velocity
  • Some guests disliked the air conditioning and others complained about the kitchenettes
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned “amusement parks” 26 times
  • Guests mentioned “Bistro” 22 times
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Biggest Little Radio

My family and I have have been coming here since 2021 & we enjoy our stay every visit The daytime staff are always welcoming & hospitable Rooms are nice & we love that pretty much every time we come to stay we get the view we request of Discovery Kingdom

Also, with the cost of prices pretty much everywhere going up, we love that we can just walk to the park & enjoy Our kiddos also enjoyed the pool this time & loved how comfortable the water temperature was We love coming here On a small little note the night staff (weekdays) may want to work on their hospitality We will be back again & soon Thank you Courtyard by Marriott in Vallejo Oh and finally, the hotel manager (Kaitlin) is really nice, hospitality, & cares about the hotels guests Thank you Kaitlin & your wonderful staff

Blaze King

Booked weeks in advanced, but rooms oversold Checked into only room they had left It was not clean, bed unmade and garbage in the room

Smelled strong of marijuana They said they registered a room at a nearby hotel from reserves, but when we got to other hotel we found out Courtyard never called They made no other reservations for us We had to figure out our own lodging, and now I’m still trying to get my money back Do NOT recommend

Corduroy Truey

It was an alright stay and it was comfortable but when you fail to provide the basics such as drinking water, it fails expectations I woke up with a incredibly dry and sore throat but was greeted by the fact that the rooms do not provide cold water and I have to either pay for water upstairs (325$ per bottle) or you’re forced to go downstairs and use the bathroom sink

Not everyone is looking to spend 30$ on literally water

3. Hilton Garden Inn San Francisco/Oakland Bay Bridge (3-star hotel)

About this hotel

This waterfront hotel with views of San Francisco’s skyline is 3.3 miles from downtown Berkeley and 8.3 miles from the San Francisco Museum of Modern Art.Stylish rooms include free Wi-Fi and flat-screen TVs with premium channels, plus desks and custom-designed beds. They also come with microwaves, minifridges and coffeemakers. Suites add separate living/dining areas and pull-out sofas.A free local shuttle is offered. There’s an American bar and grill with cooked-to-order breakfast (fee), as well as a 24-hour pantry. Additional amenities include a gym and a hot tub, plus 3 meeting rooms and a 24/7 business center.

Things You Need to Know

  • The rooms have TVs and microwaves
  • 4 min drive to the San Francisco–Oakland Bay Bridge
  • 14 min walk to nearest train station
  • One of the few hotels in the area with room service
  • Guests liked the professional service
  • Guests mentioned lobbies 38 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the nightlife

Feedback From Real Customers

David Poole

Newly renovated, unlike some Garden Inns, this hotel has truly upscale accommodations I had a splendid stay until I went down for breakfast, finding a breakfast policy with absolutely no continental option for your $10 credit I had unknowingly walked in and acknowledged my credit at check in, declining the points add back offered

This was an annual Honors stay offered for Diamond members, the only redemption to this story If I had paid for this room I would be much more feisty 😇

David Bunjac

Very good hotel for the price point and very conveniently located in Emeryville close to the Bay Bridge and Oakland Inside, it’s quiet, clean and most importantly, the beds are very comfortable! The neighborhood is safe with good shopping very close The downside is the property is aging and is showing signs of wear

Good maintenance is trying to keep up, but there are still flaws that will only be corrected with a major rehab No safe in the room and aging furniture Water pressure so-so $20 breakfast buffet that was not much better than what you’d see for free in other properties, so the dining room was empty at breakfast time with hot trays full standing for who knows how long But despite those problems, I would stay again It’s a good base to explore SF or the rest of the Bay Area and not too expensive That’s why I give four stars

Kristina Boler

The location is very convenient and the hotel is nice in appearance The staff was friendly and helpful and the rooms were cleanPlease note that you do have to pay $20 a day for parking which though I did notice that when we made the reservation, I thought that was a lot just to park

In my opinion, it should be free for choosing to stay there The breakfast was good but again, over priced They don’t have a pool but I was okay because I looked forward to the hot tub which was sadly closed when we were staying there So lots of plus’s and minuses but the location was worth it for our travel plans

4. Residence Inn by Marriott Walnut Creek (4-star hotel)

About this hotel

This relaxed all-suite hotel off I-680 is a 10-minute walk from multiple restaurants and shops. It’s 5 miles from Six Flags Hurricane Harbor Concord, a water park, and 15 miles from hiking trails and panoramic views in Mount Diablo State Park.Warm, unfussy studios feature kitchens and sitting areas, as well as Wi-Fi and flat-screen TVs. Suites add separate living rooms.A gym and a convenience store are both open 24/7. There’s also a heated indoor pool. Valet parking, meeting space and a hot breakfast buffet are available.

Things You Need to Know

  • The rooms have kitchenettes
  • 12 min walk to Bedford Gallery
  • 6 min walk to nearest transit
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Teahonui Dancer

PROS:+ Hotel & room look fresh and newly renovated+ Staff was overall friendly and helpful+ Mina (I think that was his name) at the Front Desk was wonderful at asking how the stay was He was professional, classy, and approachable I was amazed how unafraid he was to ask how the stay was 1-10

Hotel workers need to ask this more often! He deserves a raise :)CONS:- Corner suite can be a bit noisy from the Bart, didn’t bother me but can bother light sleepers- Location isn’t exactly walking distance from any restaurants, bars, or groceries- Must pay for parking

Tiara Littleton

Thank you, Mina, for the outstanding customer service from the time I arrived to the time I checked out The hotel was spotless, parking is a little unnecessarily priced, but there is street parking, the continental breakfast was on par, especially for an athlete like myself I like the various options they have available! I definitely look forward to staying here every time I come to the Bay

Tim Riener

This place is just on the outskirts of downtown Walnut Creek But it is also very close to BART All of which means it’s a good place to stay and easy to get to

As Marriotts go it’s about par for the course in terms of cost and quality The parking situation is a little bit dicey, and may have to rely on valet parking Still, on the whole would call this place a good value for the money

5. Holiday Inn Express Walnut Creek, an IHG Hotel (3-star hotel)

About this hotel

Just off Interstate 680, this modern suburban hotel is a 19-minute drive from Oakland.The straightforward rooms and suites come with desks and flat-screen TVs, plus microwaves and minifridges. There’s also free Wi-Fi. Kids 19 and under stay free with an adult.Amenities include breakfast and parking, as well as a heated outdoor pool and an exercise room.

Things You Need to Know

  • Guests praised the beds and the kitchenettes
  • Guests praised the rooms, which have TVs
  • 3 min drive to the Lindsay Wildlife Experience
  • Guests liked the friendly service
  • Guests praised the restaurant

Feedback From Real Customers

James Leist

My first stay here I was pleased with the experience Friendly staff

Parking is easily available I like the hotel design It appears small until I saw the interior and central green area with a pool, tables, BBQ, etc The hotel is circular with room windows overlooking the central green area The room windows have a view central green area with a pool, tables, BBQ; instead of the parking lot or freeway Breakfast choices were good I’ll be back

its me

It’s a basic Hotel nothing fancy Always clean and has some great amenities such as a gym a beautiful pool and breakfast in the morning But it’s not a high-end place or anything it’s just clean comfortable and gives you the basics of what you need to stay overnight out of town

The people at the front desk were very nice and so were all of the guests that I met while I was there so I had a fun time

Rocio Holguin

I highly recommend the Holiday Inn Express, Walnut Creek,Ca Easy check in, pretty lobby, super clean rooms and friendly staff! Daily breakfast was a plus for sure since we were out of towner’s Beds were so soft and clean

Got two choices of pillows too (soft&firm) Wonderful water pressure Folks were very pleased with with Holiday Inn Express! Definitely return customers

6. Renaissance Walnut Creek Hotel (4-star hotel)

About this hotel

This relaxed hotel is a 5-minute walk from the Pleasant Hill Bay Area Rapid Transit station, 2 miles from the shops and restaurants in Broadway Plaza, and 9 miles from Saint Mary’s College of California.The laid-back rooms have free WiFi and flat-screen TVs, as well as minifridges and coffeemakers. Suites add living rooms with sofabeds and additional TVs.Amenities include a casual restaurant with outdoor seating, a lounge with a bar, and a business center. There’s also an outdoor pool, a hot tub, a spa and a fitness center with a gym, sports courts and free classes. For kids there’s an activity center, a summer camp and swimming lessons.

Things You Need to Know

  • 7 min drive to the Ruth Bancroft Garden
  • Guests praised the friendly service, which has a concierge
  • Guests liked the casual restaurant
  • Guests mentioned lobbies 12 times
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests praised the outdoor pool
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Joe Darden

Fast, fun and friendly serviceThe hotel has been able to maintain its premium feel despite its age The rooms are large, comfortable and well appointed

Beds are comfortableWalls are slightly thinClean on the surfaces, but like many older properties there are little things like dust accumulated in the exhaust vents Not a major thing, but little detailsGood value for the property and location

Ranulfo Alvarez

It’s an amazing place to maintain a healthy body & mind I visited this weekend for The Summer Sizzler #Racquetball Tournament! A fun, exciting 😀 action packed competition Kudos to Erica & Walter

They did a great job that ensured a great time for myself as well as all that attended Thank you to Bay Club for hosting this wonderful event! Cheers! And, let’s do it again soon!

David Z Brandon

I stayed here for 2 night The hotel was very comfortable, the restaurant was very good but the Sports Club was unbelievable California HUUGE with everything imaginable all on 2 floors

What a treat, all you have to do is show your room key As for the hotel staff, they are terrific, everyone is happy to be working at this hotel This hotel is a breath of fresh air I’ll go back

7. Walnut Creek Marriott (3-star hotel)

  • Address: 2355 N Main St, Walnut Creek, CA 94596
  • Phone: (925) 934-2000
  • Ratings: 4.2 (1338 reviews) Very good
  • Website : Walnut Creek Marriott
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Polished quarters in an upmarket hotel offering dining, a pool & a gym, plus a free area shuttle.

About this hotel

Offering views of Mount Diablo, this upscale hotel is 48 miles from Napa Valley and 2 miles from the Lindsay Wildlife Experience. It’s an 11-minute walk from the closest BART station.Polished rooms have flat-screen TVs, coffeemakers and Wi-Fi (fee). Club rooms come with private-lounge access, breakfast and refreshments. Suites add separate living areas with pull-out sofas; some feature balconies. Room service is available.An area shuttle is included. Amenities consist of a Starbucks and a casual restaurant, as well as an outdoor pool and a 24/7 gym. There’s also a business center and meeting space. Breakfast and parking are offered for a fee.

Things You Need to Know

  • Guests praised the beds
  • 5 min drive to Bedford Gallery
  • 13 min walk to nearest transit
  • Guests praised the friendly service
  • Guests mentioned lobbies 33 times
  • Guests liked the breakfast
  • Guests liked the fitness center, which has weight machines
  • Guests liked the bar

Feedback From Real Customers

Mike Gannon

The WC Marriott is a professional, clean, modern, and respectful establishment Other than the expenses for parking and breakfast, which are slightly annoying, this remains a hotel that goes above and beyond to care for their guestsI appreciate their attention to detail and helpful front desk attitude

Great, useful, cost-saving, and technologically advanced App, too!

Garrett Tisdale

When I checked in the front desk gave me a key to a room that was already occupied I walked right into the room of someone who had checked in just a couple hours prior The individual in the room was quite upset and I was surprised to say the least

After checking into the correct room I listened to a dog that was a few rooms down bark for a couple hours continuously Every evening when I got back to the room for 4 nights straight I could hear the same dog barking for an hour or two You must use valet parking which isn’t a big issue at all except for my spare tire that was missing one morning Not sure if the valet staff was involved in taking it or if someone snuck in their parking garage and stole it I heard from multiple other guests that it is common in the area for individuals to have their spare tires stolen when valet parked People never notice the tire missing until they need it I just happened to notice that mine was missing while opening the trunk of my vehicle Make sure you check everyday to see if it has been stolen if you stay here The location is nice but overall I would NOT recommend this hotel

D W

Nice people, The bartender guy was high end, nice guy! limited food options if your staying for more than a day, they serve mostly the same breakfast/dinner options and only a jack in the box in walking distance Room was clean and comfortable, but the lighting was dim, no overhead light Complimentary miniatures where basic

We have noticed there are huge policy differences between Marriott propertiesThis property is surrounded by multiple high end car lots but little else

8. San Ramon Marriott

  • Address: (925) 867-9200
  • Ratings: 4.3 (1387 reviews) Very good
  • Website : San Ramon Marriott
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Polished property with casual Californian dining, plus a heated outdoor pool & a fitness room.

About this hotel

This upscale hotel is 1.9 miles from the Bishop Ranch Regional Preserve and 7.8 miles from the Eugene O’Neill National Historic Site.The airy modern rooms have flat-screens and Wi-Fi, along with desks and coffeemakers. Some add private balconies and views of the Redwood Forest. Upgraded rooms offer separate living and dining areas, along with access to a club lounge with free continental breakfast and evening appetizers.Wi-Fi is free in the lobby. A modern bar and grill serves Californian cuisine, and there’s a heated outdoor pool, a sauna and a fitness room. Other amenities include 8 meeting rooms and a business center.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 11 min drive to the Museum of the San Ramon Valley
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “shopping malls” 13 times
  • Guests praised the fitness center
  • Guests praised the outdoor pool
  • The hotel has a sauna

Feedback From Real Customers

Alan Porjesz

Check in and check out were simple and fast since I was prepaid for a weekend workshop The room was large and clean The king sized bed was very comfortable and the hotel meals were very good

The only negative things were that the ice machine on my floor was out of order and though the TV was nice and large, it didn’t get all the channels on the menu

Nakisha Juarez

I just wanted to express my appreciation for your staffI want to specifically recognize Louis who checked me in and was so kind and accommodating as I checked in at 1amMy upgraded room is just perfect for my stay as I will have quite a few office accessories during my 18 day stay

Printers, monitors, laptops, easels, etc This stay will be packed with work seven days a week and having a space that is comfortable to work in is paramount I’ve stayed here a few times before and the customer service and cleanliness never disappoints!!!Louis went above and beyond making sure I had everything I needed upon my early AM check in Thank you Louis, the hospitality industry needs more people like you!!!107 days so far this year and looking forward to adding 18 more at the San Ramon Marriott!

Syed Abbas

Excellent location, great service, delectable restaurant, and veritable amenities make this Marriott location a great spot to lay your head down for a night or few Entry to the hotel is beautifully nestled between trees and hedges The staff at the hotel are extremely helpful and checked me in without a hitch

The room was clean and the temperature ambient The room has ample media options with the ability to log into your Netflix or Amazon Prime account The hotel has a restaurant where you can dine in or place orders to take back to your room (room service still has not resumed at the hotel) The hotel has good internet connection and plenty of parking The location is convenient as there is a target and a mixed-use development with shops and restaurants within walking distance The gym has good equipment and a sauna room A relaxing outdoor seating area next to the pool complements the existing amenities at the hotel Overall, my stay was great, and the hotel is a great option if you are going to be in the area for a short stint or an extended time

9. Best Western Plus Bayside Hotel (3-star hotel)

About this hotel

Across a promenade from San Francisco Bay, this casual hotel is 2 miles from downtown Oakland and 9 miles from the Oakland International Airport. It’s 8 miles from Redwood Regional Park.Featuring city views, warm rooms offer free WiFi, flat-screen TVs, microwaves, minifridges, and tea and coffeemakers. Upgraded rooms add balconies or terraces with bay views; some provide pull-out sofas and/or soaking tubs.Parking, hot breakfast and an area shuttle are included. Amenities consist of a bar, a 24/7 fitness center, plus a terrace with an outdoor pool, a hot tub and views of the bay. There’s a business center. There’s also a coin-operated laundry.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the bathrooms
  • 11 min drive to the San Francisco–Oakland Bay Bridge
  • Guests praised the service, which has a concierge
  • Guests praised the restaurant
  • Guests liked the balconies, mentioned 22 times in reviews
  • Guests praised the city views

Feedback From Real Customers

Yazari Perez N.

I enjoyed my stay, although I only was there to sleep It was okay fot the price, the room was great The greeter for night time check in was absolutely rude, he was an older gentleman

We couldn’t really hear him because he was mumbling, we politely asked if he could repeat and he yelled at us Not okay Wanted to say something but I was too exhausted from being at the hospital with my new bornBreakfast was OK Was very little choicesOther than that beds were comfortable Bathroom was beautiful And it was clean

Bonny Bowen

Very nice place, VERY quiet on the bay side City view will be of the freeway King bay side room was spacious with nice view and a balcony

We were here almost a week, breakfast was a disappointment (biscuit sandwich, made fresh) final day they brought back waffles YEAH! Be aware this is not a nice neighborhood, they charge $15/night parking to pay for a security guard (be glad they do)We would stay here again:knowing we would not go out after darkdon’t leave anything in your carleave the area during the day

Gregory Powell

Update on 6-15-2022 Pool and hot tub are closed by the health department No ETA given for when the pool and hot tube might reopen

This is main reason we chose the hotel This is a very nice hotel and very close to the water Parking Security at night which is a bonusUpdate on 6-17 the pool and hot tub are open, and the hot tub is actually warm

10. Claremont Club & Spa – A Fairmont Hotel (4-star hotel)

About this hotel

Opened in 1915, this stately, landmark hotel is set in woods overlooking the Bay Area. It’s 1 mile from the University of California Berkeley campus, 6 miles from the Bay Bridge, and 14 miles from Oakland Airport.The cozy, upscale rooms come with flat-screen TVs. Some have bay views. A resort fee provides access to a fitness club, a business center, 3 pools, and WiFi. Allergen-free rooms are also available.There’s a restaurant, a gastropub with live jazz (weekends), and a poolside cafe. Other amenities include a spa, tennis courts, and meeting space.

Things You Need to Know

  • Guests liked the rooms
  • Guests praised the showers
  • 9 min drive to the University of California, Berkeley
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “a tennis court” 15 times
  • Guests praised the breakfast

Feedback From Real Customers

Kim Stuart

Great location Beautiful setting Staff is SO nice that it’s almost impossible to say enough about how great they are!Only reason it gets 4 stars instead of 5 is because some of the fixtures and furnishings are looking a bit down at the heels and that’s not quite appropriate

Time for a bit of a refreshMy bathroom shower was giant and fancy but I couldn’t get the water quite hit enough no matter how much I fiddled with that Grohe temp setting

Juliana Schroeder

I had a truly horrific experience The room cost more than $800 and there was just one issue after another The worst was that there was a 3 hour wait to get a crib, which was set up so that it folded halfway through the night and almost killed my baby

I was calling customer service for hours and when they finally answered they said “oh sorry, we were busy” Busy at midnight? That’s a ridiculous lie, they just didn’t have any manning the desk Later on, the woman at the front desk had no idea about any of the events going on My husband left his phone at the pool and then they refused to let him get it back after the pool area closed He literally didn’t have a phone all night long until I went in and negotiated with them in the morning Then housekeeping came by at 7 am and knocked loudly on the door for like 5 minutes The wake up call we definitely didn’t need I can say without a doubt that this was one of the worst hotels I’ve been to in my life

Kerry Wilson

We really enjoyed our escape to the gorgeous Claremont The building has been beautifully updated with modern decor and features, yet it maintains historic elements and charm The hotel’s location on the edge of Berkeley allows for a quiet getaway, yet it’s a short, safe walk from the shops and restaurants of College Avenue

Highly recommend upgrading to a room with a view of the bay and the Golden Gate Bridge

11. Waterfront Hotel – JDV by Hyatt (3-star hotel)

About this hotel

Overlooking San Francisco Bay, this relaxed hotel is adjacent to Jack London Square and 1 mile from the Oakland Museum of California. It’s also 3 miles from Crown Memorial State Beach.The nautical rooms feature free Wi-Fi, flat-screen TVs, iPod docks, and tea and coffeemakers. Some rooms offer balconies and/or harbor views. Suites add separate living spaces and/or fireplaces.Amenities include a heated outdoor pool, a sauna and an exercise room, as well as an Italian restaurant. Complimentary perks include weekday wine receptions and a local shuttle. There’s also a 24-hour business center, along with 13 meeting rooms and valet parking (fee).

Things You Need to Know

  • Guests liked the large rooms
  • 10 min drive to the San Francisco–Oakland Bay Bridge
  • One of the few hotels in the area with room service
  • Guests mentioned balconies 23 times
  • Guests liked the breakfast
  • Guests praised the harbor views
  • The fitness center has weight machines and treadmills

Feedback From Real Customers

Pete VR

Comfortable bed The desk is a little narrow which is important for my work trips Friendly staff

No complaints with other amenities (towels, soaps, shower) I’d recommend this place Valet was reasonably fast With the exception of the coffee shop attached to the hotel, there are good dining options within walking distance Regarding coffee shop, black coffee was bitter and if I didn’t need the boost I would have poured it out I can also appreciate/understand that some places have to mark up food prices, but $4 for a grocery store cup of yogurt is excessive I should have stuck with the $6 breakfast burrito

Jess Brant

This review is difficult to write because certain aspects of the hotel are great and others are notRoom – We stayed in the nicest sweet with the exception of the penthouse, we stayed in the Jack London Suite Great size room

great layout however there are quite a few issues with the room First off the bed is extremely uncomfortable to the point where we cut our stay short by one night because we could not get a good night’s rest Second issue the sofa bed our daughter was going to sleep on was zip tied shut (no exaggeration) During our stay there was also a shortage of pillows and blankets For the room we could only get four total pillows and three blankets when I called down During my travels this is the first time there has been a shortage on pillows and blankets Another issue I had during our stay our room was never cleaned or turned downStaff – The staff is great!Location – Location is great very close to the ferry that takes you across the bay to San FranOverall review as others have stated on here, you are better off staying at a different hotel which isn’t dated/worn down The amount we spent during our stay, we also paid for the last night we didn’t even stay in the hotel Despite me bringing the issues to management there was a lack of a empathy

Paige M

The locations and views are wonderful Staff is friendly I upgraded my room and that’s where the issues started

The first room’s heat did not work We were moved to another room It was just dirty, which I noticed the next day after our late night move I brought it to front desk attention, but the report there was really nothing they could do I have reached out to Hyatt It looks so nice online and lobby is adorable Just frustrating!Edit: manager reached out and was very helpful

12. Hyatt House San Ramon (3-star hotel)

About this hotel

Off Interstate 680, this relaxed all-suite hotel is 4 miles from Bridges Golf Course and 3 miles from Roundhouse Market and Conference Center.Cozy studios feature kitchens, sitting areas and free Wi-Fi, plus flat-screen TVs. The 1-bedroom suites add separate living rooms.Freebies include hot breakfast, as well as parking. There’s an airy bar, a 24/7 convenience store and an outdoor pool, plus a patio with BBQ facilities. Other amenities consist of a gym, a business center and meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the kitchenettes
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 10 times
  • The fitness center has weight machines
  • Guests praised the outdoor pool

Feedback From Real Customers

Pete Keay

This hotel continues to be my “go to” whenever I need a restful place to stay The rooms are quite spacious, the beds comfortable, the towels and lines a notch above average

right down to the items in the kitchen area Plenty of desk surface for laptop and/tablet, well lighted, and unlike some of this chain’s competitors the tv is adjustable so that one might enjoy it from a variety of sitting choicesThe breakfast buffet has decent options, the coffee strong without a whisper of bitternessI can’t speak highly enough of the staff here, from front desk to each level of service person they are friendly, responsive and make the stay that much brighter

Kymberli Oakes

Clean, comfortable king bed in room 340 Our teenager gives the fold out soda bed 2 1/2 stars Plentiful, easy, self-parking ($10 charge)

The included breakfast was adequate (oatmeal, cold cereal, scrambled eggs, sausage links, pancakes, yogurt, bananas, oranges, OJ) The coffee was on the weak side, so plan to head to the nearby Starbucks if you like a caffeine jolt in the morning All staff we encountered were welcoming and helpful Would definitely return the next time we’re in town

The Littlest Dragon

I came during prom week During my stay, the staff were so kind and helpful They were so helpful and I wanted for nothing

At breakfast if I needed help there was always someone there willing to help Things that were empty were filled Even when I tried to clean up a hot chocolate spill from my baby sister, they stopped me and made sure I was okay and commented that they were worried about me fallingRooms were clean, though I do wish they had thicker comforters The only other thing is that the bathroom door lock was very finicky and was hard to unlock The fridge is loud when making ice Overall, fantastic room, fantastic hotel, and I would stay again

13. Hotel Shattuck Plaza (4-star hotel)

  • Address: 2086 Allston Way, Berkeley, CA 94704
  • Phone: (510) 845-7300
  • Ratings: 4.3 (842 reviews) Very good
  • Website : Hotel Shattuck Plaza
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Stately hotel offering modern quarters with free Wi-Fi, plus a refined restaurant & a bar.

About this hotel

Set in a mission-style building dating from 1910, this sophisticated hotel is less than a block from the Downtown Berkeley BART station and a 5-minute walk from UC Berkeley.Modern rooms offer free Wi-Fi, flat-screen TVs and iPod docks, plus coffeemakers, and desks with ergonomic chairs. Some rooms have views of San Francisco Bay. Suites add separate living spaces. Room service is available.Perks include a fitness center, a restaurant featuring organic California cuisine, and a lounge offering hand-crafted cocktails.

Things You Need to Know

  • Guests liked the clean rooms but some thought they were small
  • Guests liked the beds
  • 4 min walk to the Berkeley Art Museum and Pacific Film Archive
  • Guests liked the friendly service
  • Guests mentioned “cocktails” 10 times
  • The hotel has a boutique store

Feedback From Real Customers

Jacob Mata

Wonderful on every level A kind and caring staff Great bar in the lobby

Cozy rooms and great prices The staff really makes the experience the best They really want to make sure you are having a good time, not just in the hotel but when you leave as well They always welcome you back and wish you a good day or night when you go out Will definitely come back

Joanne Carusi

The hotel is very pretty and has held onto the original charm The staff is also very kind!The room was furnished nicely but was on the smaller side The door that connected our room with the one next door had a 2+ inch gap at the bottom and you could see into the next room, we stuffed a blanket under it to keep out the excess noise and from the people staying in the room from seeing into our space

The walls are thin so both our neighbors chatting sounded like people were in the room with us The bathroom was tiny and not practical at all There was no bathroom counter space as the bowl sink took up almost all the room and there were no hooks anywhere to hang your towels so we ended up grabbing hangers from the closet and hanging our towels from the shower curtain, otherwise our towels never dried on the shelf provided The TV barely worked and was glitchy every time we tried to use it The neighborhood is super convenient with delicious restaurants and coffee all around but it’s not super safe and very dirty If your looking for a quiet/private stay and for your room to be more then just aesthetically pleasing then this is not the place for you The price is too high for what is offered here I wouldn’t stay again unless it was a very short stay and/or the price was decreased by at least 1/3

Bill Leys

Beautiful hotel right downtown in Berkeley Easy walk to restaurants and shops in the neighborhood and Bart is right there at the corner for access all around the bayGreat old hotel with beautiful details and it’s obviously well cared for and loved

It’s clean it’s appealing the rooms are nice great bed to sleep onDefinitely worth the money when compared to other hotels in the area and the reviews they haveWill be back next time I’m coming to Berkeley

14. Union Hotel (3-star hotel)

  • Address: 401 1st St, Benicia, CA 94510
  • Phone: (707) 746-0110
  • Ratings: 4.1 (154 reviews) Very good
  • Website : Union Hotel
  • Check-in time: 3:30 PM
  • Check-out time: 11:30 AM
  • Quick Summary: Quaint 1852 hotel offering polished, Victorian-style rooms with antiques, plus free breakfast.

About this hotel

A 1-minute walk from the waterfront, this quaint 1852 hotel in downtown Benicia is a 6-minute drive to Interstate 780 and 35.4 miles from San Francisco.The 12 elegant, Victorian-style rooms are individually decorated with antique furnishings. All have en suite bathrooms with Jacuzzi tubs, free WiFi, TVs and coffeemakers. Some rooms have microwaves, minifridges, 4-poster beds and/or water views.Amenities include complimentary continental breakfast served in the period lobby.

Things You Need to Know

  • Guests liked the rooms
  • 10 min drive to Benicia State Recreation Area
  • One of the few hotels in the area with a restaurant
  • Guests mentioned beds 10 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Ryan Privee (Paranormal Adventures)

Nice clean historic hotel Nobody was around when I arrived around 4:30pm which was odd but the staff left a key and note (it was a weekday) I stayed in the “Ghost Adventures” room Wild Peony

They obviously exaggerated how “scary” this place is as it wasn’t scary at all and I slept comfortably I will say some of the spirit voices I got weren’t exactly friendly, I heard some “will you leave/go?” But just grouchy spirits, nothing malevolent They were active lighting up paranormal equipment in an intelligent manner so I do recommend this location to paranormal enthusiasts, but if you aren’t into ghost hunting you have nothing to fear as you probably won’t experience anything if you aren’t trying to interact It’s a great location near the water, restaurants and shops There’s a nice public garden across the street and the food in the restaurant under the hotel is quite good The staff at the restaurant have ghost stories too

its me

This place is really old and kind of funky but that’s the whole point of staying there I mean it’s really old the building’s probably from 1911 or something I heard it was haunted when I went to a restaurant nearby to eat but I really felt a great vibe when I walked into my room and I had a great time in the city of Benicia everybody was so friendly I would definitely go back in fact I can’t wait to go back

15. Embassy Suites by Hilton Walnut Creek (3-star hotel)

About this hotel

This modern all-suite hotel is a 2-minute walk from the Pleasant Hill BART station, 1 mile from the Lindsay Wildlife Experience and 2 miles from Heather Farm Park.Warm suites offer separate living rooms with pull-out sofas, plus free WiFi, flat-screen TVs, microwaves, minifridges and coffeemakers. Upgraded rooms include snacks and Keurig coffeemakers. Some add wet bars.Made-to-order breakfast and regular evening socials are included. Amenities consist of a casual lounge and an American grill restaurant, plus a fitness room, an indoor pool and a hot tub. There’s also a business center and meeting space. Valet parking is offered for a fee.

Things You Need to Know

  • Guests liked the large rooms, which have TVs
  • 5 min drive to the Lindsay Wildlife Experience
  • Some guests disliked the bathrooms
  • One of the few hotels in the area with room service
  • Guests praised the American restaurant
  • Guests mentioned “omelettes” 30 times
  • Guests praised the lobby
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Kyle Witt

Stayed here three nights while visiting the Bay Area with family of five (children ages 6-10) One of the nicer hotels we have stayed in and seems like it is new or has been remodeled recently Room was clean and spacious

Breakfast was always fantastic Valet parking is $30/day but that is to be expected when visiting the city Short walk across the street to the BART stop if you want to take the train into the city Great stay overall and we would definitely book here again!

Kirstin Rosales

Rose checked us in and she was personable and provided speedy and great customer service The suite rooms were clean and spacious along with a vast array of breakfast items our family could enjoy The only thing that was disappointing was the indoor pool was down for maintenance which is partly why we booked this hotel

It would have been nice to have been told when booking the hotel or checking in that one of the amenities was down I also wish that they provided regular coffee pods (we only had tea and hot cocoa), extra blankets and pillows in the rooms for the pull out sofa Otherwise, we will probably be back!

Erich Barischoff

Older hotel with actually a great charm to it, and clean! Second floor hall overlooks the Lobby / Diner The room is spacious with a drawing room up front 60″ flat-screen, sleeper sofa and work area in the drawing room

Separate work area and television in the bedroom Comfy bed and pillows Nice large bathroom plus fridge and micro Not bad!

16. Executive Inn & Suites (3-star hotel)

  • Address: 1755 Embarcadero, Oakland, CA 94606
  • Phone: (510) 536-6633
  • Ratings: 4.2 (905 reviews) Very good
  • Website : Executive Inn & Suites
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Informal hotel overlooking the water offering relaxed rooms, an outdoor pool & a restaurant.

About this hotel

Set on the Brooklyn Basin, this casual waterfront hotel is 2 miles from Downtown Oakland’s historic center and business district. It’s also 9 miles from Oakland International Airport.Straightforward rooms feature flat-screen TVs, Wi-Fi, minifridges and microwaves. They also have private granite bathrooms with a combination tub/shower. All waterside rooms come with a balcony or deck.The hotel offers 5 meeting rooms, a heated outdoor swimming pool and a fitness room. There’s also a restaurant. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the beds
  • 11 min drive to the San Francisco–Oakland Bay Bridge
  • Guests praised the service, which has a concierge
  • Guests praised the restaurant
  • Guests mentioned “steak” 31 times
  • Guests praised the views
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Ashu Dave

Really nice location, river view rooms are amazing Their morning breakfast are really good check pics for detail Very healthy and great

I get really great deal, it’s been over a week and staying here for a month on business trip Staff – very cooperative and professionalGym is great I am using it alternate days really greatPlenty of parking space Patrolling car outside so safe and secureI am glad that we have choose this location for business trip

Gabriel Carlos Arratia

They made extra charges on our creditcard without any invoice, without prior information and without questioning, totally illegal

I wrote them to claim but nothing, so now I have a claim with booking com help and also I made legal steps with our lawyer Be carefully with this hotel! Also the breakfast was terrible, disgusting the place not bad, but seems the direction board of the hotel are terrible

Isabel Cisn

I just want to thank front desk attendant that was attending us on the day that we checked in Roberto for being so kind and understanding we came really far and he was very accommodating towards us and also thank you to the housekeepers I didn’t get their names but they deserve recognition they were very attentive with us and made sure that we were OK in our hotel the hotel is absolutely beautiful and thank you to everyone who’s been very kind to us definitely a new customer that’s is going to be coming very often thank you again

17. Homewood Suites by Hilton Pleasant Hill Concord (3-star hotel)

About this hotel

Off Interstate 680, this straightforward all-suite hotel is 2 miles from Six Flags Hurricane Harbor Concord water park and 4 miles from the Lindsay Wildlife Experience, an animal sanctuary with a museum.Relaxed studio and 1-bedroom suites feature kitchens, flat-screen TVs and free Wi-Fi, as well as living areas with sofabeds. All offer en suite, shower-only bathrooms.Breakfast and parking are complimentary. Other amenities include an outdoor pool, a gym, and a terrace with BBQ grills, plus a convenience store, a business center and meeting space. There are also coin-operated laundry facilities on-site.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have kitchenettes
  • 8 min drive to Waterworld California
  • Guests praised the service

Feedback From Real Customers

Jodi Lytle

This homewood suites is very clean and comfortable The staff is friendly and go out of their way if you need anything The pool area has lots of seating and even barbecues

The pool is small but still really nice The rooms are spacious and have full size refrigerator and microwave which is nice for long stays I recommend this place and would stay here again

Lena Sinclair

I have stayed here twice because they allow me to bring my German shepherd dog The rooms are spacious and have a small kitchenette- stovetop burners, full fridge w/ice maker, dishwasherBreakfast is decent (warming dish style)

Location is a few minutes from the freeway in a nice area where you see wild turkey roamingPet rooms do have a slight smell- it is the nature of bringing a pet along I suppose But not terrible Overall rooms are clean

Laurie Knickelbein

Breakfast was the WORST! The kitchen staff was rude and the food horrific Boxes to take food to go – are reserved for other employees who load up with breakfast and lunch for the day When a customer asks for a box they say they are out- peak inside the open kitchen door and there are stacks

The food is greasy, fresh fruit- is intermittently put out – if you demand it – only then to they magically find it and bring it out- Advertising breakfast included is a real stretch!

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