5 star hotels in Portage, MI

1. Hilton Garden Inn Kalamazoo Downtown (3-star hotel)

About this hotel

Set in an elegant redbrick building, this informal downtown hotel is a 2-minute walk from Kalamazoo train station, 3 minutes’ walk from Arcadia Creek Festival Place and a mile from Western Michigan University.The understated rooms offer Wi-Fi and flat-screen TVs, plus microwaves, minifridges and Keurig coffeemakers. Upgraded rooms add sitting areas with sofas. Room service is available.Amenities include a stylish bar and a convenience store, as well as a gym and an indoor pool. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • Guests praised the beds
  • Walking distance to the Kalamazoo Valley Museum and Bronson Park
  • 50 min drive to Gerald R. Ford International Airport
  • One of the few hotels in the area with room service
  • Guests liked the breakfast
  • One of the few hotels in the area with a casino
  • Guests praised the stylish bar

Feedback From Real Customers

Jeffrey Terrian

Front desk staff as well as housekeeping staff are great, friendly and outgoing Room was clean, bathroom was clean Bed was very comfortable and the air conditioning kept it very comfortable for myself and my medical service dog

Bar drinks were rather pricey, next time I will bring my own Killian(?) and Heaven were great and very pleasant and made me feel very welcome both Thursday and Saturday night Friday night bar tenders were more interested in talking about relationship stuff rather than clearing tables or serving guests Spinach artichoke dip was not the greatest unless you like it pureed and bland Other than that one night, I had an amazing stay And I like how the building is secure at ALL times Front desk staff, Killian and Heaven I want to thank you for making my service dog and my stay very enjoyable

Scar Baby

The restaurant is in obvious disarray, new bartenders need more training Couldn’t make my husband a decent Manhattan, two of them up there googling it I understand not knowing everything but that’s a pretty staple drink

We’re locals and probably won’t be back For the price and environment we expect great cocktails We visited a few months ago and had the most amazing bartender I’ve personally had, mix up some spicy margaritas (never even heard of that!) that’s why we came back but she was not there!!

joseph plaza

2 hotels at this location! The Home 2 suites is much nicer and way cleanerThe Garden inn has a nice lobby and common area but the housekeeping standards are way lower then the Home 2 at this same locationHair on the sheets, nose mucus on the shower curtain, food debris on the tables in the room

Stay at the Home 2 if you have to choose

2. Residence Inn by Marriott Kalamazoo East (3-star hotel)

About this hotel

This casual extended-stay hotel is 2 miles from Wings Stadium and 7.4 miles from Western Michigan University.Traditional rooms come with fully equipped kitchens and free Wi-Fi, as well as pull-out sofas and flat-screen TVs with premium cable channels. Suites add separate bedrooms and additional bathrooms.Freebies include a hot breakfast buffet and parking, plus weekday evening socials with snacks and drinks. There’s also a convenience store, a seasonal outdoor pool and a fitness room, plus a BBQ area, a business center and meeting space. Coin-operated laundry facilities area available.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • 11 min walk to Milham Park
  • 54 min drive to Gerald R. Ford International Airport
  • Guests praised the service
  • Guests praised the restaurant
  • Guests liked “suites”, mentioned 22 times in reviews
  • Guests praised the pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Al LaCroix

The room was spacious, but a bit dated The beds were comfortable and we had no problem falling asleep Plenty of pillows that were top grade

Construction in the area made it difficult to get to the hotel, but the location is well suited for the Kalamazoo areaAs we travel, we often find many hotels have staffing issues The Residence Inn is no exception, and is minimally staffed We had no need for service during our stay

Christine Byington

Worse night in years at a hotel Started with not clean bathroom – pee on front of toilet, hair and toothpaste in sink I cleaned it

Then had to get creative to block outside hall light that shined into room because there are no room darkening curtains or blinds in kitchen window Had to call front desk at 11pm to quiet kids running in front of doorway area Then at 2am more shouts, doors slamming etc – called again to be informed it was a large family that checked into the unit above us At 4am called again because it was still a party above us When mentioned at desk, they just said so sorry, and my requested call from manager who isn’t on duty at all on party weekends never came My first warning should have been release that I had to sign saying I would get charged $250 if I party on site, and then the need to walk me to my room to check and make sure it wasn’t smelly from cigarette smoke

Doug Jones

Feels and smells dirty It is old I’m not sure how Marriott has approved this location

2 bedroom units at every other Residence Inn have 2 real bedrooms plus a living room – these units have one room with a bedroom and kitchen, then doors with windows in them for the 2nd bedroom – it is not a a true 2 bedroom like any other Residence Inn Why is it referred to as a “penthouse” on the website???????

3. Holiday Inn Express & Suites Kalamazoo, an IHG Hotel (2-star hotel)

About this hotel

Just off of I-94, this straightforward lodging is 5 miles southeast of downtown and 4.5 miles from the Western Michigan University campus. It’s 3.5 miles from the Kalamazoo/Battle Creek International Airport and adjacent Air Zoo aviation museum.The Kalamazoo County expo center and fairgrounds are 2 miles away.Standard rooms offer work desks, cable TV and free WiFi. Suites have kitchenettes with microwaves and minifridges, plus separate living areas with pull-out sofas. Kids 19 and under stay free with an adult.Free hot breakfast is offered daily. Amenities include an indoor pool, fitness room, business center and boardroom. Parking is free.

Things You Need to Know

  • The rooms have TVs
  • 7 min drive to Milham Park
  • Some guests disliked the bathrooms
  • 57 min drive to Gerald R. Ford International Airport
  • Guests praised the friendly service
  • Guests mentioned pools 25 times
  • The fitness center has treadmills and free weights

Feedback From Real Customers

T M

This Holiday Inn Express is similar to my other HIE experiences in regards to the facility, I was happy The area seems very safe, the building is nice, and the rooms are decent size The carpet in my room had a weird stain (spill) by the door, but nothing that altered my usage or overall opinion

The staff is what made my stay exceptional Everyone I encountered over 3 days was friendly and accommodating; front desk, room attendants and breakfast service Super nice staff!!I would highly recommend based on the staff alone if in Kalamazoo Michigan

Adam Rourke

I updated with my room card holder and dates Absolutely AVOID this hotel I’ll start off by saying I woke up to bed bugs

See picture Still reading? Here we go I felt as is I was in section 8 housing Lobby was nice and receptionist was nice, but once I stepped into the elevator I knew my stay was not going to be as nice The elevator looked as if it hadn’t been cleaned in months Carpet is very dirty and stained, dirty finger prints throughout Rooms are dirty and run down Drains don’t drain Carpet stained, my door wiggled badly The ethernet port in my room did not work Numerous cracks in the walls and ceiling I had 1 shower towel, 2 hand towels and no wash rags for a 2 queen bed room After a night of crying babies and a barking puppy (no pets?) From across the hall, then I wake up to find a bed bug under my blankets, I WILL be changing hotel chains Now I have to go work the day in clothes I’m concerned may have beg bugs in Disgusting

Cari Go

I am not impressed at all I don’t require too much from a hotel but this one is not worth the money The service is not good, the hotel is worn down and dirty

The floor in our room has dirt, the tub was brown, the mattress cover on the pull out couch has some stains The pull out couch is extremely uncomfortable The pool was warm which is a positive There is not a hot tub The pool hours are nice though I suggest staying somewhere else

4. Kara’s Kottages @ W. Main St (3-star hotel)

About this hotel

Set in a bright house close to restaurants in Downtown, this sophisticated B&B is 3 miles from Western Michigan University and 11 minutes’ walk from the Kalamazoo Institute of Arts.The 2 stylish studios with eclectic decor, en suite bathrooms and wood floors feature sitting areas with sofas, and kitchens. They also have flat-screen TVs, Blu-ray players and free Wi-Fi, as well as fireplaces and minibars. The lone suite adds a separate living room. Breakfast items are available for in-room preparation.Off-street parking and bike storage are complimentary. There’s also a furnished patio, a BBQ and a fire pit, along with a coin-operated laundry.

Things You Need to Know

  • Guests praised the kitchenettes
  • Walking distance to the Kalamazoo Institute of Arts and Bronson Park
  • 51 min drive to Gerald R. Ford International Airport

Feedback From Real Customers

Margaret Campbell

Thank you Kara for the ‘home away from home’ feeling at a sad time for our family So many ways that all of us enjoyed our stay Your bedding, a very comfortable sofa, seating outside to view the lightning as the storm rolled in and Bill loved the train going by!Thanks again Kara!

Tiffany Weitzer

We had a terrible time at Kara’s Kottages The house was very dark oh and there was no heat She actually told me while I was on the phone with her “Just make a fire, people have been using fire for heat for thousands of years

” Ah yes, make a fire in an unfamiliar place with no carbon monoxide detectors Ridiculous Would not recommend Kara’s Kottages if you enjoy having heat in your accommodations or a friendly and considerate hostAlso, all of the pantry breakfast items she advertised were expired Some by more than 5 years So grossEdit: Once again, it’s the customer’s fault for the thing that went wrong in the house This is a pattern with her, it seems I do want to point out that there was 1 space heater in the house and she made us go pick up another one from another property But it’s not safe to run space heaters at night so that wasn’t a great solution She offered us alternate (and definitely not equal – not big enough and it was a shared building) in the evening after my son went to sleep Very disappointingAnd yes, there was pancake mix, oatmeal, spices, and oil in the pantry that were expired Not sure why I would make that up? Sharing my experience isn’t ‘revenge’ it’s called an honest review

Joe Weitzer

EDIT TO RESPOND TO OWNER’S RESPONSE: 12/1/2020The owner’s response is incorrect in the following respects:1 There were not 5 space heaters There was 1 space heater, and I had to drive to another property of hers to take a second one from another guest before they checked in (so that guest had no space heater)2

The property she offered was not comparable We had booked a place that was separated due to our concerns over COVID, with two bedrooms to sleep in plus a room for our 8 month old She offered us a 1 bedroom apartment with a pullout couch in a building with other people3 We explained the problem to her on Friday at check-in at 330 pm Granted, that’s late to try to fix a problem However, it is her job to make sure equipment is working before guests arrive I don’t care what Kara does at her own home if she wants to freeze, but if she’s having guests pay over $300/night, she needs to be willing to take bad reviews without lying about her roleOdds are your stay will be fine at Kara’s Cottages but if there is a problem you can be very sure that she will refuse to take responsibility, and even blame you (her paying guest/customer) I think the owner genuinely believes she’s doing her best, which makes it all the more frustrating, because you just can’t reason with people like thisEND EDITORIGINAL REVIEW BELOWWe stayed at a different address for a wedding, but it was run by Kara’s Kottages Upon arrival the furnace wasn’t working, so we spent a couple hours on the phone trying to get Kara to fix it It was a Friday afternoon but didn’t try to fix until 6pm, when we needed to put our son to bed (he’s a baby) There was a frost warning and the house was at 52 degrees which is too cold for a baby Kara told us to keep an old space heater in his room (very dangerous to keep space heaters on overnight in a baby’s room) She was pretty dismissive on the phone and it took a few calls to reach her She offered to move us into another apartment of hers but with COVID we booked a house specifically not to share any space The apartment also did not have space for the 5 of us (4 adults and a baby) in the houseThe heat did not end up getting fixed for the 3 nights we were there (she sent a tech over who troubleshooted it the next day), but we only asked for a refund for the one night since it was only cold for one night (I thought this was a reasonable compromise since it was very uncomfortable) She copied her lawyer and offered us $75 on a $300 room, which was pretty insulting and combativeWe took the $75 because we saw on prior bad reviews that she responds very defensively and tries to litigate against reviewers instead of solving problems (there is a great one where she blames another guest for not liking ants!!!) Overall, the place was fine and it would have been nice if the heat worked, but we spent 2 hours on arrival trying to fix her problem and 4 hours with a heat tech over at our house If she refunded the one night for not providing heat we would have been content but the $75 and copying her lawyer on our complaint is the reason I’m giving a 1 star review Bad business practices I expect this to probably be removed or for Kara to make up some other excuse, but had to get it off my chest after a month of holding in my frustration!!!

5. Radisson Plaza Hotel at Kalamazoo Center (4-star hotel)

About this hotel

A 6-minute walk from the Kalamazoo Institute of Arts, this upscale conference hotel is also a mile from Western Michigan University. It’s 4 miles from Kalamazoo/Battle Creek International Airport.The stylish rooms feature flat-screen TVs, free Wi-Fi and iPod docks. They also come with coffeemakers and desks with ergonomic chairs, while suites add pull-out sofas, separate living areas, kitchens and/or whirlpool tubs.Breakfast is available for a fee. The hotel has 4 restaurants and a lobby bar, plus a fitness center and an indoor pool with a whirlpool. There’s a 24/7 business center and 22 event rooms, as well as parking (fee).

Things You Need to Know

  • Walking distance to the Kalamazoo Valley Museum and Kalamazoo Downtown Partnership
  • Guests liked the clean rooms but some thought they were small
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests mentioned “Ballroom” 13 times
  • Guests praised the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Doug Milligan

It’s a beautiful hotel with lots of amenities The stores, restaurants, and bars on site are really nice The decorations in the hotel are beautiful especially when lit up

They’re in the middle of renovations, but nothing that lessened my stay My biggest issue was with paying $20 extra for parking a night It’s just a pet peeve of mine, parking should always be included in a hotel stay Hotels located downtown, close to many other places, making it convenient The view from the hotel is also nice

Grace Fleming

It was a beautiful hotel, very clean, with wonderful staff and friendly service The valet was always quick and efficient, and we had zero issues Hair dryers, an ironing board and iron, a safe, and small fridge are all located in the room

There was no microwave, which was a bummer but by no means a big deal It was a nice bonus that their ice from the ice machine is the small crushed ice and was delicious Vending machines were definitely pricey, but thats to be expected

Lois Halsted

Wonderful accomodations

Staff professional and friendly Our conference meals were beyond great(loved all the brownies and cookies) Conference rooms were well stocked with water Our room was clean, well stocked with water, coffee, and toiletries(oops! I guess they don’t go together, my bad) Even with the construction going on at the Radisson I did not feel it detracted from our conference Thank you for taking such great care of us while we attended Great Lakes Rotary PETS March 10-13, 2022

6. Home2 Suites by Hilton Kalamazoo Downtown (3-star hotel)

About this hotel

In the city center, this casual all-suite hotel is a minute away on foot from Kalamazoo Mall and 2 minutes’ walk from Kalamazoo train station. It’s 5 miles from the Air Zoo Aerospace & Science Museum.Down-to-earth studios provide Wi-Fi, flat-screen TVs, kitchens and sofabeds. The 1-bedroom suites have living rooms.Amenities consist of an indoor pool, a fitness room, and a terrace with a fire pit. There’s also a colorful lounge. Breakfast, parking and valet parking are available.

Things You Need to Know

  • The rooms have refrigerators
  • Walking distance to the Kalamazoo Valley Museum and Bronson Park
  • 50 min drive to Gerald R. Ford International Airport
  • Guests praised the service
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Tasha Fuller

I was super impressed with the style and design of the interior of the hotel Love all the artwork and relaxing modern furniture It was very pleasing to the eyes

The rooms are big, spacious and ideal for a long term stay, although I was only hanging out for two nights Parking was right across the street and had a much need breezeway given the Michigan winter (Parking is $20/day but safer than leaving your car on the snowy streets) The rooms are comfortable and quiet for the most part Someone had a dog on my floor and it was barking early and non stop I called the front desk twice and it eventually stopped Not the the first thing you want to hear in the morning when your trying to relax Couple of areas for improvement, there was no shampoo,conditioner or lotion in the bathroom Essentials when your traveling by plane, because you can bring those on your carry-on Also the breakfast provided by the hotel is supposed to end at 10am on the weekends, I went down at 9:40 and almost everything was gone, not eaten but removed by the staff Extremely disappointed

Alicia Shurn

Home2 suites by Hilton is a good quality hotel for downtown Kalamazoo My family of four were comfortable in a king bedroom suite We enjoyed the separate space with a pull out couch, TV, bathroom, kitchenette in one room with door closure and king bed TV and closet in the other room

Room was clean and well stocked with towels, kitchen needs, coffee The best part was the separate heating and cooling per each side of the room*Internet was fine in room, but logged you out every time you step out of room*Breakfast was grab and go, well stocked and cleaned, waffle maker has huge lines Hot breakfast is served at the garden hotel connected*Gym looked big with lots of options*Pool is small, no hot tub (kids had fun)*Parking is in gated garage across from the garden hotelI was surprised to find out that they gave vouchers and that they give you as many as you need for in and outOverall the hotel was great and I would certainly stay again Only disappointment was Kalamazoo as a city, there were lots of homeless in the playground a block from hotel, and over memorial day weekend almost everything was shut down Many restaurants did not open until 3pm and some such as Jimmy John’s were straight up closed

Montora Thomas

Definitely download the app It allows you to check in on your phone, and pick your room The app also gives you the ability to have a room key without a physical key, as well as control the temp, and tv

It’s great place to stay If you’re checking into Home2, you can enter in the Hilton entrance, just go past the desk and keep walking Also, downtown is very walkable so you can park and stay The hotel charges 20 a night for the garage, but they give in and out access If you don’t plan on going in and out, it’s cheaper to pay the garage directly

7. Kalamazoo House

  • Address: 447 W South St, Kalamazoo, MI 49007
  • Phone: (269) 382-0880
  • Ratings: 4.9 (247 reviews) Excellent
  • Website : Kalamazoo House
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Refined rooms with antique furnishings in a polished Victorian B&B offering free Wi-Fi & parking.

About this hotel

This refined Victorian B&B dating from 1878 is a 9-minute walk from Kalamazoo Valley Museum and 3 miles from live entertainment at Western Michigan University’s Miller Auditorium.Elegant rooms are individually furnished with antiques and include desks and free Wi-Fi, as well as flat-screen TVs with premium cable channels and DVD players. Most have fireplaces, while some add whirlpool tubs and 4-poster beds.Evening milk and cookies, and parking are free. Cooked breakfast or a breakfast buffet is served in an ornate dining room. There’s also a cozy lounge and a furnished porch. Minimum-stay rules may apply.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the bathrooms
  • Walking distance to the Kalamazoo Institute of Arts and Bronson Park
  • 51 min drive to Gerald R. Ford International Airport
  • One of the few hotels in the area with room service
  • Guests liked “cookies”, mentioned 32 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Marissa Bleakley

What an AMAZING experience! We walked into this beautifully decorated Queen Anne Victorian home and were greeted by Amy, Jeff and their dog Amy showed us around and gave us homemade cookies! Yum! The room was perfect for our needs Breakfast was homemade and they provided a dairy free option! If you are in Kalamazoo and need a place to stay, ditch the hotel and stay here

You will NOT regret it!

Greg Trout

The Innkeepers were so kind and personable We had a beautiful room (the original master bedroom), spacious and beautifully furnished The house has been kept in great repair where not upgraded altogether (no small feat)

The breakfast was deliciousWhen we arrived, we discovered we had left a necessary piece of luggage at home (!!?!&$@#%€!!) The Innkeeper wondered if we couldn’t have it overnighted (we could!! Kudos to FedEx – and eldest son!) and helped us with coupons and a recommendation for a nearby brewpub, where we salved our wounds The vacation was saved, and actually started on a high noteIt was like staying with friends Who have a great houseOh, and it’s a good location too

Betty Hollander

Love this place

such a convenient downtown location, and every room a masterpiece of 19th Century craftsmanship You really have to take the time to sit in every room and take in the artful way all parts fit together The owners Jeff & Amy are a delightful couple and Amy’s breakfasts are incredible We had such fun meeting the other guests Most restful sleep we have had in a long time the bed was so comfortable We will be back for sure!

8. Henderson Castle Resort Inn Spa Restaurant Venue (3-star hotel)

About this hotel

In an opulent 1895 mansion, this boutique hotel in the West Main Hill neighborhood is a 5-minute drive from the Kalamazoo Institute of Arts and the Kalamazoo Valley Museum.The lavish, traditionally decorated rooms all include private bathrooms, and have free Wi-Fi and flat-screen TVs, as well as details such as a private balconies, hand-carved bedframes or hand-painted ceilings.A chic French restaurant serves breakfast, high tea and dinner. There’s a rooftop hot tub and a spa/wellness center, as well as a dramatic underground wine cave with a patio and a sky deck. Parking is available.

Things You Need to Know

  • 4 min drive to the Kalamazoo Institute of Arts
  • Some guests complained about the kitchenettes
  • Guests mentioned the service is friendly
  • Guests mentioned “Massage” 82 times
  • Guests praised the breakfast
  • Guests praised the views
  • Some guests disliked the nightlife

Feedback From Real Customers

David Ottolini

We had a great time staying at this historic landmark Henderson Castle felt like a museum that you could stay at Each room had a theme that looks like a display that you can enjoy

There is a lot of details worth checking out If you get there early enough, you can explore the history The employees were very helpful when we arrived and they were very understanding for any concerns that me or my friends had while staying there The hot tub on the roof was easy to use and exciting for the winter timeWe are considering coming back again either in the fall or some time next year Thank you for a memorable experience

Stephen Hulbert

I can not say enough wonderful things about my most recent stay at the Henderson Castle From the moment we had any contact with the staff, every moment was luxurious Julie greeted us warmly at the door and escorted us up to our wonderful room, the “Italian Suite

” The room was beautifully decorated with champagne, roses, rose peddles and chocolate covered strawberries Later that evening we sat in the spirits lounge under the direction of Shawna the most fantastic bar tender I have ever met She truly knows how to make the best chocolate Martini Not only can she make the best drinks but she is also quite the conversationalist engaging all the guests in conversation and truly getting to know them and make them feel right at home Jaquar, the hotel manager was also amazing in making sure our stay was wonderful I can not say enough wonderful things about my stay at this beautiful Historic Inn I hope to be back to visit there very soon This staff and castle Rocks!!!

haley hernandez

if you want a little getaway come to The Henderson castle! Stayed in the Dutch room such a beautiful room with a king size bed Hot tub on the roof time so cool and an amazing view of the city of Kalamazoo We did have to wait for the last spa to be over cause the staircase is in the same room

But when the last spa appointment is over then the door is open to go up to the hot tub Opened for a few hours for guests to use so thats fine because we still enjoyed it! It was not the workers fault We had a few drinks at the bar with an amazing ceiling so beautiful and unique So glad we got a little history at the front desk because she is the tour guide so she knew a lot about the castle! Cant wait to come here again! I hope my review helps you guys to stay here!!

9. Cold Brook County Park

About this hotel

14467 E MN Ave, Climax, MI 49034(269) 746-4270

Things You Need to Know

  • 12 min drive to River Oaks County Park
  • Guests mentioned “swimming” 21 times
  • Guests mentioned “lakes” 30 times
  • The hotel has Wi-Fi

Feedback From Real Customers

Jim Patterson

Very quiet park with easy access to Gull Lake Lots of hiking and bike trails Large shaded lots for relief from the summer heat

Large cement pads for each site, which minimizes the dirt you may track into your rig Now why I gave it 3 stars We arrived 1/2 hour before our check-in time they would not let us go to our site because they claimed they needed to clean them They didn’t The grass hadn’t been cut and there was garbage in our fire pit (Our other campers in our group experienced the same thing) Plan on bring 50-75 feet of water hose The faucets were spread very far apart The bathrooms are in some serious need of updating They need a coat of paint and some more thorough cleaning than what they received It could be a much better park!

10. Candlewood Suites Kalamazoo, an IHG Hotel (2-star hotel)

About this hotel

Off I-94, this relaxed all-suite hotel is an 8-minute walk from Wings Event Center ice rink and arena, 4 miles from Air Zoo Aerospace & Science Museum, and 6 miles from Western Michigan University.Low-key studios come with free Wi-Fi, and flat-screen TVs with DVD players, as well as kitchens with dining tables. The 1-bedroom suites add sofabeds.Parking and guest laundry facilities are complimentary. Other amenities include a 24/7 gym and a business center, plus a covered BBQ area and a snack shop. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the large rooms, which have refrigerators
  • Guests praised the kitchenettes
  • 9 min drive to Airway Fun Center
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “dogs” 11 times
  • Some guests complained about the breakfast
  • The fitness center has elliptical machines and treadmills

Feedback From Real Customers

J B

Overall, it was okay There were some issues that I had The biggest one that bothered me the most, was the absence of housekeeping

They refused to do housekeeping on Saturdays because they were short staffed and used that time to turnover rooms of guests that had checked outThe sticking point was my 2 cats The days they said they could clean I was away at work for 12 hours No way was I going to crate them for that long When I gave them a list of the particular day every week I would be off, no one showed up I complained numerous times and never got it resolved The general manager himself was at the front desk on one of those times I just changed out towels at the front desk as neededI understand the whole short staff issue However, I was there for over 2 months, I think there should have been some consideration for that I always tip housekeeping when they clean my room and when I check out This is the first time in a long time where I didn’t I mean for what? They did nothing

Nick E

Our room had a strong smell of cigarette smoke We asked the front desk for another room, but nothing was available at that timeEventually a room became available, but we were not informed of this until we decided to check out at 11PM the same day we arrived

By this time we had already loaded the car to leaveThe front desk did not offer a discount for the hotel’s issue with poor cleanliness and poor communication They did not try to resolve the issue They told me that I’d have to contact their general manager to discuss the situation I sent an email to GM, he followed up with an email and a promise to call to discuss, but he never did All he offered was an apology Poor poor customer serviceI can’t remember a time I had to leave a hotel based on an issue This is a first for me and I travel often for my job

Scottie Heard

I will not be coming back to this hotel During checkin I was forced to give a $50 insidental fee When I told I didn’t want to the lady at the desk said “well you can’t get your room then”

After I went to my room an found out that I was given a handicap room I am not handicap and I feel bad for who ever need it When I walked in the room it smelled like smoke There was a stain on the pillow When I checking out I asked to make sure I was getting the $50 back to my card Another lady told me “yes, but I am surprised that that you got charged 50 because we would charge 100 to 200 and sometimes in cash for insidental” I felt so taken advantage of

11. Courtyard by Marriott Kalamazoo Portage (3-star hotel)

About this hotel

Off I-94, this modern hotel is a 6 miles from Western Michigan University and 4 miles from Wings Stadium. Kalamazoo/Battle Creek International Airport is 3 miles away.Contemporary rooms offer free Wi-Fi, flat-screen TVs, and tea and coffeemakers, plus minifridges, microwaves and desks. Suites add separate living areas, sofabeds and additional TVs.Parking is free. An American bistro-style restaurant serves breakfast and dinner, as well as all-day drinks, including Starbucks coffee. There’s also a meeting room, and a business center with workstations and printers. Other amenities include an indoor pool, a hot tub and an exercise room.

Things You Need to Know

  • Guests liked the rooms, which have refrigerators
  • 5 min drive to Milham Park
  • 53 min drive to Gerald R. Ford International Airport
  • Guests praised the friendly service
  • Guests mentioned lobbies 25 times
  • Guests mentioned hot tubs 16 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Karen Wendt

We were traveling in from Wisconsin for a funeral and we had reserved 3 rooms I called to see if we could get early check in at 1030 that morning and they said two o clock was the earliest they could do That was fine but what wasn’t was that my daughter received a email at 2 o clock saying her room had been canceled and moved to another hotel across town

So when we arrived because she was just gonna stay in her sisters room they informed us that two of three rooms were canceled This was a hour before our funeral that we were struggling to find a hotel to check into to get ready for the funeral We asked for a manager and she was of no help and very very rude She informed us that they overbooked and when asked how did we fit the criteria to have been the ones to get canceled she said “ I don’t know what to tell you? “ There was no compensation offered, a free or discounted room at another time” she said I don’t know what you want me to do Well for future reservations for anyone looking at this hotel Beware!! Cause I can’t hardly think at 2 o clock they realized they overbooked! This was booked the week before as a no changes, or cancellation type room But it’s ok for them Poor business practice

John E

I Booked this hotel thinking all Marriott hotels are equal Not this one This is the worst Marriott I have been to, and I have been to many Marriott hotels

I have provided some pictures of how unclean the room was but those pictures don’t tell the whole story The bed was so uncomfortable they need new Mattresses The Baby Crib was broken and that is all they had This was one of the most horrible experiences I’ve had in a long time

Emily Kather

The management team and front desk staff were absolutely excellent We stayed at this hotel for a U15 soccer tournament in a room block set up for the team On a particularly hot day the staff made up a table in the lobby for the soccer players with ice buckets filled with bottles of ice cold Gatorade and a popcorn station too

Feel that this hotel has a great approach to customer service A warm and inviting experience overall

12. Staybridge Suites Kalamazoo, an IHG Hotel (3-star hotel)

About this hotel

This straightforward all-suite hotel is 2 miles from Miller Auditorium and 3 miles from Western Michigan University.The casual suites have full kitchens, sitting areas, work desks and free Wi-Fi, as well as flat-screen TVs with DVD players.Hot breakfast and parking are free, as are evening weekday receptions with light meals and drinks. Other amenities include an indoor pool, a hot tub and a fitness room, plus a 24/7 business center and meeting space. There are also coin-operated laundry facilities and a convenience store.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have refrigerators
  • 7 min walk to Asylum Lake
  • 50 min drive to Gerald R. Ford International Airport
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned hot tubs 15 times
  • Guests liked the indoor pool

Feedback From Real Customers

Charles Grill

We stay here a lot I like that all the rooms have a kitchen even though I don’t think we have ever used it to cook It makes for a more spacious room

It is always clean The beds are super comfy I don’t like that the hot tub is gone The free breakfast is as good as any other free breakfasts It has become pricy lately It would be 4 stars at $140-160 per night but at 200(including taxes) I have to go with 3 stars

Thomas McGray

This hotel has been incredible! We stayed here during our teams run at the USA Hockey National tournament We have stayed at a ton of hotels over the years, and this has been the best by far The staff was incredibly supportive, and the rooms and facilities were very clean

If you are in Kalamazoo, you can’t find a better place!

13. Fairfield Inn by Marriott Kalamazoo West (2-star hotel)

About this hotel

Off Interstate 94, this simple hotel is an 8-mile drive from Air Zoo flight museum and 9 miles from the Kalamazoo Valley Museum.Relaxed rooms offer free Wi-Fi, desks, and flat-screen TVs with premium cable channels, as well as coffeemakers, minifridges and microwaves. Upgraded rooms add whirlpool tubs and/or pull-out sofas.Free perks include hot breakfast and parking. There’s also an indoor pool, a hot tub and a fitness room, plus a 24/7 convenience store and a business center.

Things You Need to Know

  • Guests praised the kitchenettes and the beds
  • 6 min drive to the Al Sabo Preserve
  • 53 min drive to Gerald R. Ford International Airport
  • Guests praised the friendly service
  • The fitness center has weight machines and treadmills
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Don Cui

I have been a Marriott rewards member for 23 years and I am a Titanium member I usually have about 60-70 stays a year This has been the worst stay ever

I use the mobile app which allows Reward members to bypass the counter and go directly to the room and use the mobile key on my cell to check inI arrived around 9:30 pm and the front staff member Donnjahnik was typing on the computer She saw me walk in the lobby but did not greet me nor acknowledge me but kept typing for another 30 seconds When she looked up there was no greeting but a curt “last name” She then asked me for my license and credit card I told her that the cc isn’t needed when using the mobile app and she replied that it was policy when in fact it is not She then told me that before I could use the mobile app, I needed to have my cc scanned which is a gross deviation from corporate policy In other words, I would need to go through the entire check-in process before I could use my mobile app to check in I told her she was wrong and she said I was rudeShe then told me 3 times I could just leave and go to another hotel and I told her I wasn’t going anywhere Unbelievably she then threatened me 4 times she would check me out and I would need to go to another hotel I finally allowed her to scan my credit card and checked into the roomThere was mold in the shower and the room smelled musty The fan of air conditioner had to run continuously on high to clear the musty smell I attempted to email the office manager but the email was a Gmail account This is very unprofessional for a corporation The email was not replied to I wrote a letter to corporate and I will let you know the reply Bottom line: don’t stay at this hotel

Jill S

I just stayed at the Fairfield Inn West for 1 week and had a good experience While the elevator wasn’t spotless and the hallways seemed dingy (but not dirty) my room was very clean, the bedding fresh and the bathroom & shower were also clean Because of covid protocols the staff do not enter to clean or deliver fresh towels unless asked, which I actually preferred

The front desk staff were always pleasant, said hello and goodbye when they saw me coming and going The buffet breakfast presented a variety of options My only complaint is the noise level because the walls are thin and my room had a connecting door to an adjoining room, so it provided no soundproofing This is solved by running the room’s fan (and I always bring a white noise sound machine so I can sleep better) There are several fast food restaurants and coffee drive thrus right around the corner, and nearby are plenty of dine-in restaurants I’m overall happy with my experience and if I need to return to the area will stay here again

Savon Davis

Only negative about this hotel is that it needs to be updated such as the bathroom/shower Microwave and refrigerator is provided so that’s a plus! One of the housekeepers named angel provided great customer service gave me what I needed and helped found my lost daughter! Beds are comfortable, breakfast was provided Everything was great

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