14 Best 5 star hotels in Rockwall, TX (2022)

Ted Ziegenbusch

Walls seem a bit thin Heard a lot of people coming and going between 10pm-1am in the hallway Also, could hear the television and conversations right next door loudly at 8am

Window coolers have a thermostat and go on and off all night during this heatwave Kind of funny as these were popular coolers in the 1960s Nice room and bathroom with microwave and a refrigerator and coffee maker Breakfast was adequate with a waffle maker, cereals, juices bread and coffee Although, help needs to do a much better job of watching food supplies Both days we ran out of coffee and had to ask multiple times for replacement coffee Wait, wait, wait Ran out of coffee, waffle batter, yogurt, milk and cereal bowls the first morning by 8:00am Two of those were never replenished an entire hour later when the kitchen closed Several of the visitors were unhappy about the lack of any attention to our needs at breakfast Overall, an okay property The noise from dogs barking in the hallways (pet friendly) was also a mild irritation Best assets were proximity to the nearby lake and nice rooms, beds and shower

Shawn Pickett

Room was clean and bathroom was very clean and nice At first I thought there was no closet but it was behind a giant full length mirror Our particular room was supposed to have 2 queen beds but only had one plus a fold out couch bed

Another small annoyance was there was no regular coffee packs in our room or coffee cups There was only decaf and regular thin plastic cups in the bathroom

Dianna Story

The place is dirty for starters Open pet policy means they don’t have any pet free rooms The toilet was broken in the ground and the smell of urine came strongly through the floor constantly

Surfaces were dirty The breakfast consisted of bread you had to toast yourself on a convection oven that was never plugged in, during a 3 night stay Eggs bland and overcooked Sausage links Waffles you have to make yourself and they were out of batter every time I went That’s it No other meat no gluten free options, cereal but only room temp water No cups other than small water cups It was so dirty Couldn’t eat there due to how dirty it was Disorganized and sloppy Multiple people complaining Terrible smelling carpets and unit was overwhelming My husband has an asthma attack, my son and i had allergic reactions to the heavy dog dander in the room It was so unpleasant They did nothing to rectify the situation They charged me for an extra 2 nights and didn’t return that money until 3 days post returning to my home state Then after I complained I reviewed email stating I was being refunded and that housekeeping came by and offered a new room And that we declined That infuriates me because it never happened This place was awful I would not stay here again if my life depended on it I stay in Texas sometimes 10 times a year and it’s my home state I received no refund as of yet, and I don’t expect I will I feel totally sad that this place looks and sounds great, especially the free breakfast but it turns out to be terrible Oh also the trash bin on the 3rd floor by the elevator was piled high with trash all three days No housekeeping was done on that floor And the elevator smelled of urine Just all around don’t go here