18 Best 5 star hotels in Rohnert Park, CA (2022)

Sarai Exil

We were really excited to stay here, since it’s in such a beautiful location Unfortunately, there are plenty of other places that would be a better fit for folks Here are a few of the reasons why you shouldn’t stay here:(1) if you’re just here to stay the night – they will still charge you a $25 destination fee for a wine tasting that happens from 3 pm to 7 pm

No one told us it was happening when we booked – and we still got charged even though we checked in at 8 pm When we brought it up to the concierge after staying the night, he was incredibly rude and couldn’t take the $25 fee off(2) the map/route of the building doesn’t make sense Elevators are in random parts of the building and if you’re differently able, it’s gonna be difficult navigating the area The carpet is everywhere and hard to move luggage on(3) the key card system doesn’t work We had a room but couldn’t get to the bar, stairs, and the breakfast room through the hotel Instead we would have to walk outside to access the main lobby areas to enter – OR wait for another person to open it for you It seemed like other people of color had similar issues with their key cardsReasons why you should stay here:(1) great rooms, great atmosphere, and a small lobby bar that’s great!

S.P. Cason

Fantastic experience The front desk team did a wonderful job with the check in/check out process and always willing to help Room was clean

large and comfortable We loved the location but the freeway was a little loud when outside by the pool Food service is a little lacking on site but the quick bite by the lobby bar were pretty good and ton of local places to eat within easy walk from the hotel My only big issue would be the out dated key system Keys wouldn’t work in a lot of the outside doors and the gate on the back of the property wasn’t secure and nor was the fence that lead out to the public trailOverall really a nice property at a reasonable rate Defiantly will stay there again

Alice W

I would have given 5 stars for the quality of the room and the kindness of staff However, I was charged $62 for a facility use fee which was never explained before I checked in at any time I called to ask about it and the desk clerk said he would reverse it

A week later and $34 was refunded out of the $62Lastly, I was told I shouldn’t worry about paying for the self-parking by the desk when I checked in The girl actually tossed away my exit ticket for the parking, saying I can just go through when I leave When I checked out I double checked asking again if I should keep a room key to exit with my car, but she assured me it was fine I ended up having to pay with a credit card for parking I would not have minded paying had it just been expected It was frustrating that I had to scramble at the gate to push buttons to be able to exit the lot until I paidThis would be a 5 star Hyatt if they could do away with the facilities fee (or any fee that is not explained BEFORE check in) and there should be consistent rules around parking so as not to confuse guests