19 Best 5 star hotels in Round Rock, TX (2022)

thomas parrish

Stayed three days on a business trip The staff was great Very friendly and helped get multiple rooms on the same floor

The rooms are really nice, with comfortable beds The facilities over all where really nice Now the shower in the room was the worst To management when I left, so hopefully the will fix It is all clogged with hard water deposits Take 5 minutes to try and wash shampoo out of hair and conditioner forget it The breakfast is the worst I have ever seen Noticed I did not say eaten The sausage gravy for Biscuits was half full 5 minutes into the start of breakfast It looked like it was sitting in the warmer from the day before Had dried out and they added a bunch of water to dilute the congealed mess The waffles oh one the great things about hotel breakfast Well the add extra water to the mix to stretch it The waffle are crispy ok nothing but crispy The soft fluffy inside is nonexistent This was the food I put on my plate One bite and decided not to eat The eggs looks dried out and very unappealing All three days I looked at the breakfast and was extremely disappointed Ended up skipping breakfast everyday

Jackie Corbett

My husband, son and I booked this hotel for 4 nights based on other wonderful stays we’ve had at homewood suites I paid up front non-refundable as I assumed our stay would be the same however, it was notOur room was not clean

The shower head had pink mold, the sink was broken, hairdryer was broken, there were ants in the room The first night we killed over 6 ants in our room, including one on my arm as I sat on the couch The second night my son woke up at 3am with ants crawling on him The next morning there were several ants on our bed I have pictures of all of thisNot only that, the second night, from 2-4:30am whomever was in the room next to ours was blaring music and going in and out of the room, pounding on the door every time to get back inThe next morning I went to the front desk to let them know our experience and although I was offered a different room, was unwilling to take it based on the condition of our room We asked for a refund and let the lady at the front desk we were leaving She said it wasn’t refundable and gave me a number to call for additional helpI called the number The rep said they would speak with the hotel manager and would take care of a refund I should hear from someone within 48 hours I received an email confirmation with a case number (the email said I’d hear back within 3days though) Today has been over 3days so I called the number again and spoke w/Roxanne She said she couldn’t figure out what was going on and transferred me directly to the hotel manager Unfortunately Roxanne connected me to a hotel in Maryland w/a rude hotel manager I hung up, called customer service again and spoke w/Abby who told me I needed to wait longer for a resolution-at least 5 days I was sent a final bill from the hotel today and nothing was refundedI expect more from Hilton…severely disappointed

Mary Dudley

I have stayed at this exact location multiple times Because of my disability we always get the same room Room was clean, front desk staff and housekeeping were all awesome as usual

We love this hotel Lately, 2 things have ruined our stay The pool was extremely dirty, and I mean cloudy and gritty Gross The next thing may possibly make me never go back The people serving breakfast are rude, like you are inconveniencing them Also, we went to breakfast about an hour before it closes and everything was about gone When we asked the person rolled their eyes and walked away We came back 30 minutes later and everything was gone They shut down breakfast early and the person we asked about food earlier was walking out the door with her purse on Next day, breakfast was closed down 15 minutes early and another customer was speaking to the staff and was told when the food is gone its gone They put stuff out first thing in the morning and that’s it The customer was irate and the staff member couldn’t care less Breakfast problems and rude staff are a deal breaker I’ve been loyal to this place, but I probably won’t go back I’ve got hungry kids and no patience for rude people on the job