15 Best 5 star hotels in San Carlos, CA (2022)

Lauren Lauren

Excited to stay Nobu Hotel in Palo AltoNice ambiance and unusual rest room with toto vide The lighting system was so modern

However, the service was not great Room cleaning had to be requested at 3 pm after though staff had come earlier but only refilled the mini barThe picture is Japanese Breakfast Bento which looks good and tastes good

J P

We were excited to stay at Nobu as we understood, from their marketing, that it was exceptionally cool, exclusive, and boutique We looked on their site for a nice room and found that the Zen Suite (about $1,200) was available for the night we wanted to stay, which happened to be that same night When we landed we checked again to see if it was available and it was, but since we were only a few minutes away we decided to go right to the hotel and check in rather than reserving online

The two young gentlemen at the front desk (early twenties and very inexperienced, but doing their best) laughed when we asked about the suite and said they were all booked and that Expedia was likely having problems We said we saw it was available, not on Expedia, but on the Nobu Palo Alto site and we pulled it up in front of them Anyway, don’t trust their site for booking, you’d have to call to be certain before putting in your card info to make sure you aren’t booking a room that doesn’t exist inside the cancellation time Then it just got stupid they only had rooms with two queen beds (which by the way they are not queen beds – they are doubles which are really small) Since we were already there and tired we decided to take the two queen room Got to our room and a large panel fell off the wall when my wife opened the safe The paneling isn’t aligned and opening the safe cabinet door was enough to dislodged a 3 by 4 foot heavy panel from the wall which then fell on her We switched rooms The next room had a lovely thick black hair in the sink, maybe a dark sushi noodle, not sure It was end of day so we decided whatever we came up against we would stay The beds are not queen beds, but I mentioned that already Rooms are small TV is enormous and really great, but very limited channels but still – it’s a great TV Shower was ok but no hand held and they have a “Japanese” style wood floor in the shower which serves only an aesthetic purpose, and maybe to hide hair underneath, but damn it hurts the feet Bathroom is very tiny The toilet was unbelievably great and the showcase of the room, along with the TV The toilet is fully automated with remote control, heated seat, squirty things etc Basically you are renting a toilet and TV with some surrounding furniture No electrical outlets next to beds – just USB ports which is fine but not if you have new iPhone etc Carpets are stained, mostly because of the color selection we think which shows an archaeological history of prior guest shenanigans There is only one elevator which gets tedious The common areas of the hotel are sort of finished but not really There is an odd second floor patio that is 8 feet wide with some furniture facing a wall Nobody was out there There are surely other spots to stay that would be a better value and still very nice We couldn’t help but think Nobu is more of a marketing and food services company than a hotel company We give three stars which we think is fair for a three star hotel

T W

The highest level of service ever received! The hotel is simple and refined The best concierge I have ever interacted with! From toiletries to arranging sightseeing/recommendations (everyone from valet) {so personable!}Excellent hotel for business and pleasure 5-star hotel without a stuffy Four Seasons/Ritz approach

Room service is top notch Front desk was super responsive when I needed more shampoo/conditioner/Nespresso podsWe stayed in a Ryokan room which I can not emphasize just how incredible and serene the room feels We were granted early checkin as soon as we landed from SFO at 11amI booked this not expecting much, but the small touches and personalized attention is what sets Nobu apart from anyone elseThe 82 inch tv is magical as is the heated toilet seat, you’re welcome!