5 star hotels in Schertz, TX

1. The Resort at Schlitterbahn New Braunfels (3-star hotel)

About this hotel

Located within the sprawling Schlitterbahn Waterpark is this whimsical theme resort.The wide variety of accommodations sleep from 2 up to 16 and include standard hotel rooms and suites, contemporary family cabins, lodge-like treehouse suites, modern lofts and multi-bedroom houses. All options have free WiFi and TVs. Many options have views of the Comal River, and some have full kitchens and/or whirlpool tubs. The resort offers several heated pools, a hot tub, bike rentals, volleyball and such indoor activities as movies and fireside s’mores. All guests get free waterpark admission, early park access, on-site parking and shuttle service.

Things You Need to Know

  • The rooms have kitchenettes
  • Walking distance to Schlitterbahn and Prince Solms Park
  • Guests liked the service
  • Guests mentioned “s’mores” 15 times
  • Guests mentioned “popcorn” 14 times

Feedback From Real Customers

Mr M

Got the 1 bedroom suite Kitchen had a stove, oven, microwave and full fridge The room, and entire resort was super clean

Beds were super soft, lots of pillows Very nice, enjoyed everythingMy only gripe is the staff could be a little more knowledgeable I found out from another guest that resort guest could enter the park an hour early, no staff ever mentioned this to me This is a huge deal when considering that the best rides can have over a 2 hour wait Our last day we got in the park 30 minutes early and we’re able to get in line for master blaster before the park actually opened We ended up riding all 4 of the extreme slides in the first hour and a half This knowledge would’ve made our first couple days much betterThere was also much confusion with the tram system They told me the resort tram ran every 15 minutes but it’s more like every 40 minutes I have this same complaint about the park itself, the employees only seem to know their job and their job only

Sabrina Perez

Paid for this trip a couple months in advance to spend with my family We rented a condo that was 2 bedroom, 15 baths that slept up to 8 people

It also included a full kitchen and washer/dryer We were very excited to get there but immediately disappointed upon entering the room This condo looked like a wreck There was a hole in the half bath door, patches of holes that had been covered up on the walls but not painted Furniture was very old, scratched up, and dirty The dressers upstairs had missing knobs that were broken off The half bath toilet was clogged and we couldn’t use it and the upstairs sink was clogged so it was disgusting after we brushed our teeth The dishware and “pots/pans” that were available were useless and cheap The fridge had dents covering the outside and the inside shelves on the door were broken or severely bent to where it wouldn’t hold any condiments The fridge was set to cold and froze our juice and milk but the knob was missing so we couldn’t adjust it We had 2 vehicles that we were able to park in front of our room on the first night but when we left to go get ice, someone parked there and we had to park on the other side near other condos The issue with that was the vehicles parked in front of our room did not have resort guest tags but when we called the office, no one was available to answer the phone and assist They office is only available from 9-5pm We purchased season passes and the ONLY advantage to being at the resort was walking over to the park We didn’t have early access before general admission We had access after hours but only to 2 pools that were 3-4 feet each at the swim up bars but the bar was not open, there were no attendants, and no music Save your money, stay at a nice hotel and just drive to the park daily I would not stay at this “resort” ever again So not worth the money we paid for this condo

Michelle Conkin

We stayed for our little man’s 9th birthday recently, and we had a great time! The only change we did not like was the one hr early entrance, and the one hr later park play has not been put back in place since new ownership I know they’re working a lot though in the park, and appreciate all the hands that are helping keep this beautiful park open! Service is always great!! Highly recommend season pass 😎

2. Homewood Suites by Hilton New Braunfels (3-star hotel)

About this hotel

Less than a mile from Interstate 35, this casual all-suite hotel is 6 miles from the nature trails of Landa Park, and 3 miles from the Gruene Historic DistrictUnderstated studios provide complimentary Wi-Fi and flat-screen TVs, along with kitchens and pull-out sofas. Suites add living rooms.Freebies include parking, an area shuttle, regular evening socials with drinks and dinner, and hot breakfast served in an airy dining room. There’s also an outdoor pool and a gym, plus a basketball court and a terrace. Coin-operated laundry facilities are available.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • The rooms have TVs
  • 8 min drive to New Braunfels Conservation Society
  • Guests praised the service
  • Guests mentioned bars 12 times
  • Guests praised the outdoor pool

Feedback From Real Customers

Melissa Wilber

Friendly and personable staff Booked room for a week, my daughters and i stayed The room was nice and clean and loved that I had a small kitchen so not to have to eat out all the time

One big disappointment was the pool being closed With it being spring break I picked this hotel specifically because of the pool and other amenities Over all it was a good experience

Matthew Parish (Mattrix)

I had a HORRIBLE experience with this “Hotel” mostly due to the parent companie’s reservation “service” Granted, my day was already on par to be one of the worst traveling for business days of my lifeDue to multiple events in town, it seemed to be near impossible to book ANY room, be it a 1 Star dive/crime scene(motel,) or what was supposed to be a 4-5 Star “Hotel

” I spent every moment from 4PM when my event was over for the day, until 11PM when I called the Hilton “Customer Service” number, trying to get into any room I could lay my head down for a few precious hours, until 8AM when I had to start the second/last day of one of the most important events financially that I’ve had so far this yearSo, I drove past one of Hilton’s Hotels, and decided to call the lobby, knowing that particular Hotel usually starts around the $250-300 range(on weekdays when they aren’t busy) So, I was prepared to hear that I was going to have to pay $3-400 minimum to stay there Well, no such luck They didn’t have any rooms and the person on the other end of the line(Hilton apparently outsources their phone rooms to somewhere in the Middle East,) proceeds to tell me that they have a room that is only 10 miles away I agree and book the room for just over $300, after agreeing that it is past time for their cancellation policy and that if I cancel, the room would still be charged to my card I asked him several times if I could hold the room with my card, but pay in cash when I arrived He insisted that would not be a problemWell, the room ended up being 45 minutes away, and when I got there, of course I couldn’t pay in cash I didn’t have $300+ on a card, and being 11PM, I couldn’t go to the drugstore and put the money on one The lady was very rude, and threatened to call the police on me when I asked to speak to the manager Unbelievable! Worst experience with a Hotel chain that I thought would never treat their members like thatI ended up staying at a Motel(not Hotel,) by the freeway that was sure to be frequented by the police on a nightly basis, for $100 Never again Hilton

Chorizo Assassin

Had multiple issues with hotel first anytime I tried to talk to someone at the front desk I had to chase someone down or wait 10 minutes for someone to come help me Also had problems trying to extend my stay at the hotel The general manager had assured me he would take care of it and call me if any issues arise

He never contacted me back after several attempts to figure out why they couldn’t extend it Just seems like customer service is not one of there main priorities and it shows in certain situations like that Definitely not gonna stay here ever again

3. Gruene Cottages (3-star hotel)

  • Address: 1950 Hunter Rd, New Braunfels, TX 78130
  • Phone: (830) 625-5818
  • Ratings: 4.8 (75 reviews) Excellent
  • Website : Gruene Cottages
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Rustic-chic cottages & rooms on 3 acres with free WiFi, an outdoor pool & a playground.

About this hotel

Set on 3 acres a 10-minute walk from Gruene Hall, this casual complex of cottages and rooms is 4 miles from downtown New Braunfels and Schlitterbahn water park.Rustic-chic rooms have private entrances, free WiFi, flat-screen TVs, minifridges, microwaves and coffeemakers. The stone cottages have full kitchens, and some have claw-foot baths, and porches with rocking chairs and swings.There’s an outdoor pool, as well as a playground. Parking is free.

Things You Need to Know

  • Walking distance to Gruene Hall and Gruene Historic District
  • Guests praised the service
  • Guests praised the nightlife

Feedback From Real Customers

Elaine Rieske

Fantastic! My daughter recently got married in Gruene This was a destination wedding for all of us We found the Gruene Cottages and booked the entire place for four nights

Everyone that stayed there was very happy and comfortable with their rooms The best part was that we were given full access to all the property There is a large kitchen dining area to prepare meals The pool is delightful and the little ones loved the playground We held the rehearsal dinner here and used the stage for karaoke! Jessica, Jason and Jackie were fantastic and so accommodating, thank you so much for helping us make treasured memories!

Alyssa Dotson

The Gruene Cottages were the PERFECT place for my friends and I to have a girls weekend It is just a short walk to downtown Gruene! Their was plenty of parking, and the cottages were spacious and stocked with everything you need Our cottage was decorated for fall and had everything we needed to make our stay comfortable

They have a very nice pool and offered live music at night in the courtyard Highly recommend to stay here! It elevated our Gruene experience

4. Hampton Inn & Suites Schertz (3-star hotel)

  • Address: 17702 I-35 N, Schertz, TX 78154
  • Phone: (210) 566-6110
  • Ratings: 4.3 (608 reviews) Very good Eco-certified
  • Website : Hampton Inn & Suites Schertz
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Laid-back hotel featuring complimentary breakfast, plus a gym & an outdoor pool.

About this hotel

Set in a modern building on a leafy property off I-35, this relaxed hotel is 7 miles from Randolph Air Force Base and 22 miles from downtown San Antonio.Casual rooms feature complimentary Wi-Fi and flat-screen TVs, as well as minifridges, coffeemakers and desks; some add pull-out sofas. Suites come with living areas and microwaves.Freebies include a hot breakfast buffet, weekday to-go breakfast bags and off-street parking. There’s also a snack pantry, a terrace and a business center, along with an outdoor pool, a fitness room and a coin-operated laundry.

Things You Need to Know

  • Guests praised the large, clean rooms
  • Guests praised the friendly service
  • Guests mentioned “a pillow” 10 times
  • The fitness center has weight machines
  • Guests liked the outdoor pool

Feedback From Real Customers

Misha Turner

Located right off the freeway Easy to get to Front desk staff was very helpful and accommodating

The room was clean along with the bathroom Breakfast was well supplied At breakfast, the staff could have cleaned the tables in between parties to ensure cleanliness for the next guests Overall, great stay and I would consider staying there again in the future

Ms Carr

Great place, great employees so clean Modern decor throughout Check in was a breeze with friendly service

Safe environment easy access to highway This Hampton Inn has to be the cleanest one i have visited So impressed with the cleanliness of this hotel, amazing friendly staff Located centrally and near good eating places Definitely recommend this hotel

Alyssa Allen

Lovely time spent at this hotel Was there for 4 nights and stayed on the 4th floor with my grandparents in 405 Didn’t hear a sound, which was nice

When we asked for more toilet paper, it took a while for someone to bring it to us, but other than that, everything was clean and well-keptShower didn’t shut off all the way, so we always had a drip in the bathroom, and the bathroom sliding door was REALLY hard to close all the way It got stuck on it’s track a few times and it’s a heavy door For two elderly people, it was difficult for them to shut all the way and muscle it closed or openThe beds and pillows were comfortable The breakfast was great! I loved that they had different flavor mixes for the waffles They always had normal, but on a couple days, they also had banana bread batter and cinnamon roll batter They switched up the proteins each day as well, which was nice The juices tasted great- not too sweet and not too watered down

5. Hampton Inn & Suites Selma-San Antonio-Randolph AFB Texas (3-star hotel)

About this hotel

This modern hotel is a 4-minute walk from the Forum at Olympia Parkway shopping center and 12 miles from the San Antonio International Airport.All rooms have free Wi-Fi, flat-screen TVs with HD channels, and coffeemakers; some also have pull-out sofas. Suites add living space, microwaves and minifridges.Parking and a breakfast buffet are complimentary. There’s an indoor pool and a fitness center, as well as a 24/7 on-site convenience store and laundry facilities.

Things You Need to Know

  • 8 min drive to Comanche Lookout Park
  • Guests praised the friendly service
  • The fitness center has free weights
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Hollie Moore

We were greeted immediately upon arrival The room was very clean! We were impressed with the breakfast which consisted of scrambled eggs, sausage, bagels, muffins, fruit, French toast sticks, make your own waffles, milk & juices Everything from the breakfast bar was hot, stayed fully stocked & tasted really good, I wish I had taken pictures cause the possibilities were endless

The coffee bar which also stayed fully stocked consisted of light & dark roast available along with hot chocolate, choice of either raw sugar or white sugar along with sugar substitutes, and a few different creamers for your choosing The front desk clerk Richard was a joy to be around, he was friendly our entire stay & helpful with places to eat in the area The pool was somewhat small but enjoyable indoors in a climate controlled environment The parking lot is pretty lit up at night & has cameras so it was pretty safe & secure Chuck E Cheese happens to be right next door if the kids get stir crazy in the hotel All of the staff at this hotel are doing a wonderful job! If I could give this place a 10 star rating I would! We will be back to stay again!

Byron Lard

They took care of me Had a room right by the side door to leave which was perfect

However, the entrance from that same side door that utilizes the key card did not work, so I had to walk through the lobby and all the way down the hallway to get back to my room even though it was literally right by the stairwell Just get that side entrance door working properly and it would have been a great experience

6. Hilton Garden Inn New Braunfels (3-star hotel)

About this hotel

Adjacent to Interstate 35, this modern hotel is a 10-minute drive the Schlitterbahn Waterparks.Flat-screen TVs, microwaves, minifridges and free WiFi are offered in each room, as well as sophisticated decor and custom-designed beds. Suites add separate living areas and pull-out sofas.There’s a low-key bar and a 24/7 convenience store, in addition to the cooked-to-order breakfast (fee) and a casual restaurant serving American cuisine. There’s also an outdoor pool, the fitness center and a patio with upscale furnishings. Other perks and amenities include 2 meeting rooms and a business center.

Things You Need to Know

  • The rooms have kitchenettes and TVs
  • 4 min drive to the Museum of Texas Handmade Furniture
  • Some guests complained about the beds
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests liked the breakfast
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Peggy M

Fast, easy check in with Yvonne This was a wonderful visit We had a king room, spacious and comfy

Comfortable bed and excellent shower Smooth checkout with Jennifer I was impressed with the hot breakfast they had available, Hannah made the order to go We were able to get our work week started with fresh coffee and a hot breakfast to get us on the road home Thank you for providing an excellent and relaxing stay!

Kathrine Lopez

The hotel is clean and spacious The staff is courteous and friendly The only reason I did not give it 5 stars is they typically offer free continental breakfast

It was not free The charge was $875 but the menu looked good Only coffee was offered for free anytime Also the restaurant had a very limited menu and was pricey so I opted to eat out Otherwise a great place to stay!


Great location to where we were in New Braunfels The room was a little dark and nothing fancy, but I did not mind because everything was clean! And yes, I did check the sheets! We had a ladies weekend and all of us stayed here No complaints from any of us

I would return if the occasion arose Breakfast was fresh and served hot, along side a great selection of breads and other breakfast items

7. The Faust Hotel (3-star hotel)

  • Address: 240 S Seguin Ave, New Braunfels, TX 78130
  • Phone: (830) 625-7791
  • Ratings: 4.4 (678 reviews) Very good
  • Website : The Faust Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Old-world hotel dating from 1929 with Art Deco-style rooms offering an on-site brewpub & free Wi-Fi.

About this hotel

Above a brewpub 3 blocks from the Comal River, this old-world hotel dating from 1929 is 1 mile from Schlitterbahn New Braunfels water park and a 6-minute walk from New Braunfels Civic/Convention Center.Refined, Art Deco-style rooms with period antiques offer free Wi-Fi, plus coffeemakers, microwaves and minifridges. Suites add sitting areas, and some have extra bathrooms.A ground-floor brewpub with an outdoor patio serves American cuisine and house-brewed ales. Meeting and event facilities are also available.

Things You Need to Know

  • Walking distance to The Sophienburg Museum & Archives and New Braunfels Historic Railroad and Modelers Society
  • Guests praised the service
  • Guests mentioned “nachos” 15 times
  • Guests mentioned “Pub” 32 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Ashley Hitchcox

I can’t say anything about the hotel side of this place, we live locally so we have no reason to stay here We used to love coming for the restaurant and craft beer I’m not sure when the menu changed, but everything we were returning to enjoy was no longer available

What was on the menu was not enticing And the three meals we ordered were not worth the price For lack of better options, I got the club I’m no connoisseur of club sandwiches, just an average diner, and that was the worst club I’ve had Possibly the worse sandwich I’ve ordered from a restaurant My husband did not like his burger, and none of us were terribly thrilled with the “adult” Mac for my daughter We’re very disappointed This restaurant went from being on point with their menu, to a place we will not be returning to My only positive outcome is the service was mostly good My only negative review there was that my husband had to go retrieve a high chair for my daughter when I think it was obvious it was necessary, she’s not even a year and a half old yet And, let me also not that the server had already briefly visited our table 3 time before my husband just went to find one I was trying to get her settled so I kept forgetting to ask for one

Sharon Jackson

Have been staying here for over 35 years, whenever we visit NB Enjoyed our recent 2-night, 2 room stay Rooms were comfy, including the beds, pillows & linens

Staff was super friendly & helpful (in the Pub, also) Historic Hotel that is super well located w/easy parking & an on-site Pub Yes it’s age shows here & there, but it’s charm makes up for it

Passionate Gardener

Location and history was the winner here It is old school, we could hear almost every word from our next door guest, it was unusual and uncomfortable Food and service at the restaurant was a 2 star

The staff was congregated together most of the time during our dinner and were very loud We arrived at 5 pm and had a Chardonnay and Greek salad/ both were a 2 star and hubs had chicken fried steak and dark beer 3 star

8. Kuebler Waldrip Haus Bed and Breakfast

About this hotel

Housed in 2 19th-century buildings on 43 acres of grounds, this quaint B&B is 4 miles from Schlitterbahn Water Park, and dancing and live music at Gruene Hall.Homey, country-style rooms with wood-paneled or stone walls offer private bathrooms, TVs, minifridges and coffeemakers. Some rooms feature whirlpool tubs, sofabeds and/or kitchenettes. A 3-bedroom cabin has a kitchen, a living room with a dining area, and 2 porches.Free drinks, ice cream and snacks are available in a cozy lounge that has a TV and a piano. Hot breakfast is served by candlelight in a rustic dining room. There’s also a playground, a fire pit and a fishing pond.

Things You Need to Know

  • 9 min drive to Gruene Hall
  • Guests praised the service
  • Guests praised the breakfast

Feedback From Real Customers

Mary Miller

I stayed twice, two weeks each stay, to recuperate after 2 hip replacements My original plan to stay with friends became unavailable Staying at Kuebler Waldrip’s B&B turned out to be the perfect option, better than any rehab option, staying with friends or being at home for recovery

The staff and owners made everything easy and friendly; breakfasts were delicious with a menu selection they adjusted to my preferences, they brought me breakfast to my room when I wasn’t mobile enough to go out to breakfast I enjoyed knitting in the common areas during my recovery, chatting with the owners, guests and staff, and looking out through a wall of picture windows to a view over the grounds of enchanting wildlife and gardens The entire homestead was charming with the modern upgrades that made my stay completely comfortable I am fully recovered and glad for my amazing good fortune to find this lovely accommodating bed and breakfast homestead

Audrey Kuebodeaux

I can’t express how comfortable I was made to feel while here The cook made a lovely breakfast the first day and Darrell cooked us an awesome breakfast the second, and we so enjoyed talking with him and Margaret at the table We had privacy if wanted, in a beautiful home on a lovely ranch, filled with wildlife

My new home away from home Thank you for being so welcoming and giving us a relaxing stay


Superb service, excellent room that felt like home, and a great breakfast The folks at Kuebler Waldrip Haus certainly have a great way of welcoming their guests We live in the Hill Country and can attest that the KWH captures the charm of the Texas Hill Country

An extra bonus was the the owner’s mother has connections with some of the same people my in-laws know from the 50’s/60’s so we had a great time talking

9. JW Marriott San Antonio Hill Country Resort & Spa (4-star hotel)

About this hotel

Within a 3-minute walk of the TPC San Antonio golf course, this high-end resort is also 16 miles from Natural Bridge Wildlife Ranch and 17 miles from Natural Bridge Caverns.Featuring balconies, minifridges and marble bathrooms, the sophisticated rooms have flat-screen TVs, Wi-Fi (fee) and work desks. Upgraded rooms and suites include separate living rooms, wall beds and/or pull-out sofas.There are 7 dining options, including a Southwestern restaurant and a steakhouse, plus a casual bar and a Starbucks. There’s also a 6-acre water park, an adults-only pool and a spa, as well as a gym, a business center and 265,000 sq ft of meeting space.

Things You Need to Know

  • 1 min walk to TPC San Antonio
  • Some guests complained about the kitchenettes and the beds
  • One of the few hotels in the area with room service
  • Guests liked the Southwestern restaurant and praised the restaurant service
  • Guests liked “golf courses”, mentioned 128 times in reviews
  • Guests praised the grounds
  • Guests praised the views

Feedback From Real Customers

Brooke W

The resort is absolutely beautiful and very family friendly Staff members were very friendly and attentive I’m not giving the full 5 stars because the cleanliness was not what I’d expect from a 5 star resort

Our hotel room had pubic hairs, scalp hairs, dust, and urine around the base of the toilet and splotches of water and likely some sort of soap in the shower It had clearly not been well-cleaned, if at all In addition, the very back pool was quite dirty I can deal with leaves and some debris at an outdoor pool, but this had a lot of built-up leaves and debris in the deep end of the pool, like DAYS worth Staff were actively cleaning the lazy river, but no attention was given to the rear pool near the sand feature I’m not speaking of sand (there was that too, but that’s expected when there’s sand nearby), this debris was dark in color and very built-up It could have easily been scooped up and would have been much more appealing

Mark Anderson

This is a top notch place for a family getaway that we’ve enjoyed a number of timesLots to do with a fantastic water park, game rooms, excellent fitness center, daily planned activities for the young ones, and lots and lots of grounds to explore The staff is super friendly and attentive as well

It could definitely use more dining choices so be prepared to order in or make a quick local jaunt when the hotel is full This spring break week they were doing in-room dining for an only $5 flat service charge which was unexpected but awesome!We will be back again and again

Jazmin Juarez

This was one of the best hotel resorts I’ve visited in the states so far The staff were completely friendly and hard working Made me feel at home and the water park is fun for the whole family

Love the restaurants and variety and the rooms were beautiful and roomy The conference area was great and spacious and beautifully decorated I definitely recommend this place for business or a pleasure travel

10. Fairfield Inn & Suites by Marriott San Antonio NE/Schertz (3-star hotel)

About this hotel

Off I-35, this unpretentious hotel is 22 miles from Six Flags Fiesta Texas, 16 miles from the San Antonio Botanical Gardens and 8 miles from the Natural Bridge Caverns.Featuring bright accent walls and carpeted floors, the laid-back rooms offer free Wi-Fi, flat-screen TVs and minifridges, as well as microwaves, and tea and coffeemakers. Suites add sitting areas with pull-out sofas.Complimentary perks include breakfast and parking. Other amenities consist of an exercise room, a heated outdoor pool and a conveyance shop. There’s also a hot tub, coin-operated laundry facilities and meeting space.

Things You Need to Know

  • 7 min drive to Retama Park
  • Guests praised the friendly service
  • Guests mentioned pools 13 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Paul Heiss

Came down with a girls soccer team Had about 20 rooms booked and was told they would acomidatate Day staff was very attentive

Night manager was an a$$ Came down for a soccer weekend Day staff allowed us to use common area We cleaned up no problem Night guy came on with attitude We still cleaned up and made sure no disruption to other guests Next night 4 of us were in common area and night guy kicked us out I will never stay here again and will recommend no one with a big group ever book here Night guy is a complete a$$ Told us we were loud and had to close the common area I stayed on first floor He then turned the lights out and music on so loud that i had to be an a$$ my self and complainSame guy

G lugo

THIS is one of The worst Hotels I ve stayed in , in recent months!! The plumbing is aweful!and it has some toxic smells coming from the sink in one room I stayed in I stayed multiple days for work!!Its old and decrepit the floors are uneven! My car was vandalized while staying there!!! THEY ABSOLUTELY ARE NOT LIABLE FOR ANY DAMAGES NOR DO THEY PROVIDE ANY SECURITY!! THE STAFF HAS very unprofessional demeanor, at least one front desk clerk This is a very horrible hotel , plus the lobby always smell of smoke

The towels are very very dingy and very poor quality

Nicole Payne

Strongly suggest to stay clear of this hotel From a time consuming check-in to horrible customer service with “Roland” as well as overcharged three times the price I locked in at I was never told about incidentals, so that was an additional charge too

Just a horrible experience at this location I kept getting bank notifications tell 3 am about charges from them My anxiety was out the window dealing with this location

11. Hampton Inn & Suites San Antonio Brooks City Base (2-star hotel)

About this hotel

This casual hotel surrounded by shops and eateries is 1 mile from Interstate 37, and 4 miles from both the lively San Antonio River Walk and San Antonio Missions National Historical Park.The unpretentious rooms come with free Wi-Fi, flat-screen TVs and coffeemakers; upgraded rooms offer pull-out sofas. Suites add separate living rooms and kitchenettes.Parking and a hot breakfast buffet are complimentary. Other amenities include an outdoor pool and a gym, as well as a 24-hour business center and coin-operated laundry facilities.

Things You Need to Know

  • The rooms have minibars and refrigerators
  • 8 min drive to Mission San Juan Capistrano
  • Some guests complained about the rooms
  • Guests praised the service
  • Guests praised the outdoor pool

Feedback From Real Customers


Well located, friendly customer service, good amenities, nice breakfast, a variety of choices for the price Mostly clean, our room bathroom was not very well clean previous to our stayed, smells urine and the sink very dirty on the edges as well as the toilet, bathtub was okay Room’s carpet will benefits from a deep clean too, black feet from walking barefoot

4 starts because I think this is an easy fix

12. Courtyard by Marriott New Braunfels River Village (3-star hotel)

About this hotel

This modern riverfront hotel is a 15-minute walk from shopping at New Braunfels Marketplace and a 1.6-mile drive from Camp Comal Park.Contemporary rooms offer free WiFi and flat-screen TVs, plus desks with ergonomic chairs, minifridges and coffeemakers. Some rooms feature microwaves and balconies with river views, and suites add separate living areas.Social spaces include a living room-style lobby, an outdoor courtyard and an American restaurant serving Starbucks coffee. Other amenities include a seasonal outdoor pool and an exercise room, plus river activities and free parking.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 5 min drive to New Braunfels Conservation Society
  • Guests praised the friendly service
  • Guests mentioned “Bistro” 17 times
  • Guests praised the grounds
  • Guests praised the river views
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Daniela Nolz

This Courtyard is TOP NOTCH! One of the best we’ve stayed in, so close and convenient to so many wonderful attractions Clean, welcoming and a wonderful cafe and coffee shop that gets it right Everyone that worked there was amazing and Brandy really stood out with her kind demeanor, stress free multitasking abilities, wonderful customer service and overall nice vibes

Every evening, she had a line almost out the door or people checking in, requests and questions from visitors She handled them kindly and set great expectations We’ve stayed at many hotels and I’ve never felt more welcome or valued as a guest here The customer service blew us away! Highly recommend

Ryan Hartley

Associate Lauren working at the front desk was very knowledgeable and professional Went above and beyond to help and accommodate our needs Would definitely come back because of her

Hotel was very nice and clean Great location for fun and views Also has security at night His name is Paul, he was also very professional and courteous and made us feel safe parking our vehicles out front

Starr Smith

The room was very comfortable! The staff was very friendly and accommodating She allowed us to switch from a standard room to a river-view room at no extra charge The pool area was beautiful and the river access was easy to find

I would definitely stay there again and recommend it to anyone looking for a nice place to stay in New Braunfels

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