16 Best 5 star hotels in Shafter, CA (2022)

Paul B.

Horror @ checkinI understand that in post-pandemic times it is very difficult to find suitable staff in the hotel business Nevertheless, this mustn’t lead to conditions such as I had to experience today at the Hampton Inn & Suites Bakersfield North Airport

I had reserved a room with a “King” bed with “Points&Cash” and was already checked in electronically It was 2:45 PM when I entered the lobby, I was the only guest present The young man was intentionally very busy with his PC before he showed me the grace of his attentionI gave my name, he: “have nothing free and check-in is not before 3 PM” I replied that I wanted to go to the restroom first anywayWhen I came back he told me that it would be still 9 minutes until check-in I had not mentioned my diamond status with Hilton I asked if he really believed that in 9 minutes the situation would change so fundamentally and then my room or the upgrade I was entitled to would be available (all room types were still bookable that day, so upgrade should have been possible) But, I said I would wait the 9 minutes and walked about 20 meters to a seat (am slightly disabled) Not 20 seconds later – I had just taken a seat – he shouted something at me from a distance behind his glass window, which I did not understandThe fact that he now had to leave his place because of me seemed to put him completely on edge He now had a King Study room (equivalent to an upgrade) available I asked him how he could now determine that within 20 seconds without talking to housekeeping on his walkie-talkie Then he started yelling and wouldn’t even let me get a word in edgewise, I got the impression he was mentally abnormal I wanted to know his name and demanded to speak to the manager He didn’t give names and claimed he was the manager (ha, ha) He didn’t give a damn if I had diamond status or any other intergalactic status (obviously he’s discovered my member profile by now), check-in was at 3:00 pm and I had no claim to anything else He would give me 10 minutes to leave the house I replied that I am checked in and have already paid pro rata If I leave, it will be only if he cancels the reservation, because I can’t cancel by myself after death line It turned out that the self-proclaimed manager did not know the process of cancelling a reservation He had to get a younger colleague from the back office to assist She could cancel and was also very friendlyIt would do the Hampton and all guests good if he were to sit in the back office in the future and leave customer contact to the friendly lady She even apologized, although she was completely blameless for the situationI have never experienced such rude behavior in a hotel! At 3:10 pm I left the house and for sure I will never book a room in this hotel again

Eleanor Speakes

I finished using the pay Chargepoint electric car charger tonight, 7/24/[email protected]:26pm A Latino male Hampton employee (not wearing s name tag, but wearing pants and a white polo shirt) with spectacle metal glasses, salt and pepper hair, clean cut, approximately 50s-60s did not allow me to use the public restroom after over 3 hours of charging my car He stopped me in my tracks and rudely said it was against hotel policy

I have stayed at Hampton Inn hotels in the past, however advised him that this is my last time, and definitely not the Hampton Inn North I don’t recommend charging your electric car there, as customer service by this employee is very poor and inconsiderate

Steve Rochin

I have stayed at a few Hiltons and Marriots in Bakersfield and this one by far is the nicest The rest were not close to the cleanliness of this hotel Customer service gentleman in the front was top notch every day

He deserves a raise! Rooms are spacious and it’s near places to eat Pool is outdoors which is nice in this hot Bakersfield heat I will only stay at this hotel from here on out while staying in Bakersfield