13 Best 5 star hotels in Shepherdsville, KY (2022)

Barbara Alford

I stayed at the Louisville Kentucky Holiday Inn First time visiting Louisville I was there for a wedding

The hotel was nice and clean Comfy beds The breakfast was great Never had it like that in a Holiday Inn Great location Close to airport downtown and other places All said reason for 3 stars the staff was not very friendly They need to brush up on customer service 😒

Peter H

0 Stars isn’t enoughTLDR- EXTREMELY UNPROFESSIONAL AND DISRESPECTFUL GM Robert Cecil told me he was calling the police because my wife brought our dog into the hotel

My wife and I had been traveling across the country with our dog and chose this hotel because they advertise on Priceline as being “Pet Friendly” Our day was planned around stopping at this hotel and we arrived at approximately 7:20 pm While my wife checked in she told the front desk assistant that our dog was with us expecting a pet fee and was not informed that pets were not allowed After checking in I took the bags up to our room while she went to park with my phone still in the car (this becomes pertinent later) Once she entered the lobby with our dog and reached the elevator the same woman who assisted her at check in told her that dogs aren’t allowed and demanded her room number With me up in the room and no phone my wife said she needed to come get me so we could leaveWhen she got to the room and informed me of what happened we were both obviously upset that we would not be able to stay She immediately began making phone calls to find a hotel that would accommodate us and our furry friend while I began to repack our suitcases Within a minute our room phone range and the woman at the desk began asking if I had a dog and telling me that we had to leave I informed her that we did, my wife told me what happened in the lobby, and that we were leaving momentarily A few minutes later the phone rang again and it was the GM Robert Cecil On the call he told me that I had to get out or he would be calling the police When I tried to explain that I had just spoken to someone at the front desk and we are about to leave he became extremely aggressive and said that if we were not out in 10 seconds that he was calling the police and quickly escalated that to telling another employee to call the policeIf this is the way the employees here treat people over a misunderstanding between the hotel policy and what they advertise on 3rd party sites after we made it clear at check in that our dog was with us I cannot warn you against staying here strongly enough Robert Cecil has ABSOLUTELY NO BUSINESS being a manager after the way he treated me and my wifeI hope the owner of this location reads this and is able to reach out, I would love to discuss further with you With nowhere else to go we ended up next door to the Marriot Bonvoy location where Arielle at the front desk was extremely helpful getting us a room and informed me that you own both locations

Monica Alexander

In this order, we received total hospitality: Melinda, Tiffany, Alyssa and Candice These HOSPITALITY professionals showed us that excellent care still exist! Whereas the IHG Hotel located at 830 Phillips Lane, Louisville, KY just gave us customer service, the IGH, 447 Farmington Road, in Louisville had a goal of guest satisfaction! We left and went to the IHG on Farmington Road Upon checking in, Melinda assured us up front, “If there is anything thing that you are dissatisfied with, call me or come back to the front desk

Let me know I will personally make it right!” She said it and meant it! Candice, another wonderful front desk professional was just as friendly, attentive, and profession Alyssa and Tiffany, the other two professionals who provided great dine-in and carry-out food services Refreshing drinks were the highlights but these four professionals and super clean room,, we give a 5-star rating!Both my husband and I are in the hospital / patient care industry We hear employee complaints constantly Throughout our entire stay, we never heard employees complaining or even discussing ‘behind the scene” problems with co-workers or management This is a rare occurrence! Staff seemed grateful to be employed and happy to be around their co-workers Another valuable company trait! Amazon is good but these four professionals, Melinda, Tiffany, Alyssa and Candice made this Holiday Inn stay Fantastic!