15 Best 5 star hotels in Sienna Plantation, TX (2022)

Abigail V

Overall an alright stay Staff was friendly and helpful and rooms were clean There’s a park with a creek right next to it

But I am a young female and had a male house keeper walk into my room at 8:30am and again at 9:30am unannounced They did not knock or say they were entering, just walked in They told me they are not aware what rooms are occupied Which okay, but they could at least knock and say a verbal warning?? I would leave a do not disturb sign on your door while staying here

T Diane

Your key card system was apparently down and no one could tell me if this was a 30 minute emergency issue or a two day emergency issue Associate did not seem to care despite disgruntled guests, offered to refund me for my entire stay, but had the nerve to still implement a $75 pet FEE Horrible and did not make sense, when you are inconveniencing guests with having to get escorted to and from their room all hours of the day/ night on top of there only being one person working

So others are having to wait on you while you put a Be Right Back sign out, and you are still implementing a pet fee makes no sense when there is a card for incidentals on file and you are protected either way Apparently they do not care about business practices, because it’s fine to loose out on a $130 room but not a $75 pet fee My family had to spend an hour trying to cancel and rebook somewhere else in your lobby while your associate was on speaker enjoying a personal conversation laughing the entire time because of your key system and lack of compassion Do better

Meagan Reyes

I was there from Thursday to Sunday loved every other time I’ve gone there never had a problem at all hotel has always been great Until this stay Mind you I was there 4 full days 3 nights

Night 1 we went to lay down at the end of the day had not be on the bed at all it was still tucked in like it should be when you arrive and it had an odor to it I asked my husband am I crazy? He says no I definitely smell it So I called the front desk she said ok I’ll have a cleaning lady go clean the room for you I said okay thank you That cleaning lady never came My son had to go and flag one down to ask if we could have towels because there was not 1 towel in my room after we used them and put them by the door as instructed by the housekeeping and we then received a small fleece blanket Not the down comforter that was supposed to be on the bed Okay no big deal right? Well every day after that I had to go ask for freaking towels because they never came to leave any We stayed 4 days! And had to get our own towels every single day Also the trash was unreal I had to go buy my own trash bags to put the trash in because NO ONE EVER CAME TO CLEAN THE ROOM And to top of this less than mediocre stay on our last night there 7 trucks get broken into One of them being mine Everything was torn up and they stole items from my truck in the parking lot of this establishment WHEN I TELL YOU THIS WAS A HOTEL STAY FROM HELL I AM NOT KIDDING