17 Best 5 star hotels in Silver Spring, MD (2022)

Sylvia Scherr

Excellent experience all round! We attended a party at the hotel in the evening and brunch the next morning The food was delicious, the servers very considerate and helpful, the physical space fine, it was lovelyOur hotel rooms were updated and very attractive, the bathroom particularly well done

Beds comfortable, tv fine, very clean and fresh No problems with noise or anything else Of special note- my allery free room had no carpet and for the first hotel stay ever I didn’t feel sick Hallelujah!!Front desk very accommodating and offered to give us a late checkout which was great!Parking free and easy, all staff very pleasant, the price discounted for party members, the entire experience was perfect! Thank you Marriott- a home run!

Lisa-Gaye Wellesley Morgan

This was a horrible 6 days I am still wondering how on earth they are affiliated with the Marriott Some of the front desk staff are extremely rude and considering we are the customers, it leaves much to wonder

They attempted to charge my card over $700 for a cancelled reservation which caused my bank to suspect fraud and closed the card I had to call and open a complaint to have it resolved The room was filthy and I took pictures almost as if it wasn’t cleaned for weeks The AC didn’t work and I had to ask for maintenance The air filter clearly needed to be changed because of all the dust that came from itThe vent in the bathroom was also dusty and make note this is with daily housekeeping So there website clearly lied about how they clean the rooms I did enjoy the M Club and the restaurant though limited in menu wasn’t too bad I would NEVER recommend this hotel The CEO needs to do a surprise visit to see the conditions of the rooms and how the staff worksAt all cost avoid this hotel, you pay so much money for lackadaisical service, bad attitudes, dirty rooms etc Marriott needs to clearly take a close look at this hotel

Sarah Collins Levine

Deceptive communication about discounted room rates Unclean, smelly roomWe visited for a family graduation and were offered a group rate, arranged by the event planner

There was no limit communicated on the number of days we could receive the discounted rate The event dates published by Marriott on the special booking link offered a 5 day date range When we checked out we were charge full price for 2 of our 4 nights The hotel has been unwilling to refund the extra room charge, falsely stating after the fact that there was a 2-day limit, although this limit was not communicated at any time during our booking process and not imposed on other guests in our family and we have provided proof of this The hotel employees have since ignored our emails, no reply It seems like there has been a change of staff and they are unable/unwilling to reply or correct this matterThe first room we were checked into was filthy- dirt and hair on every surface, brown sticky spots all over the bathroom walls and ceiling as if a previous guest exploded a can of soda and the bathroom was not cleaned The room was warm and smelled bad, like plastic and fish The windows do not open and the air conditioner was not working properly so it was not possible to air out the room We asked to be moved to another room, which was clean, but this was not a great experience overallThe property is not in a bustling downtown neighborhood, its on an expressway, so I’m not sure why they charge $20 a night for parking