12 Best 5 star hotels in Smithville, MO (2022)

Jenna Capuzzo

While visiting KC for a conference all flights were cancelled due to weather so we booked rooms at the Marriott for the night When we arrived we were about 30 people deep in line waiting to check in There was one staff member working at the time due to transition of schedules and I will admit this was one of the best customer service experiences my group received

The woman at the front desk and subsequent male employee were efficient and communicative while checking in the waiting line While there were not enough rooms ready at the time, this was told to us waiting in line Each guest was asked to provide the booking name and phone number and we were called when an available room was ready for us While waiting we went over to the bar to have dinner and drinks where 1 member of the Marriott team was running the entire space He was great and everyone was very understanding In light of the unexpected circumstances due to weather and all flights being grounded at MCI, this team truly held it together and put the guests first I would stay here again in a heartbeat A team that works well under pressure, despite obvious frustrations deserves the utmost kudos Thank you Marriott MCI airport team!

Brendan’s 11u hitting drills That will help

Pretty decent stay, but you should hire people to guard the fire alarms On my first night, there was two that were false and mad it hard to sleep I was here for a baseball tournament last year and was really awesome, however, this weekend was worse

Also the pancakes were really mushy and soggy It’s really nice but I suggest a little bit of change for next year is I ever come back Not the greatest experience But there is one more thing, the elevators are quick and get to where you need to be in a short amount of time The staff were friendly and has a great environment I hope there is change but not muchPs maybe make the pool warmer too, it’s pretty cold for the kids and there is never a lot of people in there Thanks for letting us stay with you guys, and have a great summer!

Stephanie Kelley

Total rip off Over-priced compared to other (much nicer) hotels in the general area Nothing except the airport is close to this location

Rooms are fine, bathrooms are terrible Showers leak toilet barely flushes The decorators tried to be cute putting a sliding barn door on the bathroom but the result is a door that doesn’t close all the way, providing less than total privacyWent to use wash machine on the 8th floor to wash kid’s baseball uniforms and I put the clothes, soap and money in the machine only for the machine to start and then show an error message and stop working Lady at the front desk says maintenance man won’t do anything to help and I need to call a (completely non-existent) phone number on the wash machine to trouble shoot the machine myself and be reimbursed my $175In addition, the elevators glitch and get stuck and room fridge barely keeps anything even slightly cool Ice machine by the lobby also never had ice and the bartender was massively rude to two different people picking up their take out ordersHotel stay does not include any sort of free breakfast and complimentary luke-warm coffee is only available in the lobby between 4:30am and 6:30am (or until gone) How niceI never write reviews but I have never seen so disappointed by so many things with a hotel stay I would never recommend this location to anyone Extremely disappointed