15 Best 5 star hotels in Smyrna, GA (2022)

Barbara Farina

The property is beautiful The staff is great The rooms are comfortable

I was there for 4 weeks, (different room, each week) For the most part an excellent experience I do feel they need to make better use of the facilities to generate better revenue Lounge hours are pretty minimal for the beautiful bar room they are under using The restaurant, Hamilton’s is only open for the breakfast buffet What? You could do so much more with this place! Nowfor the rest Pillows are terrible, the TV reception is awful Each room I stayed in, the TV lost signal exactly an hour into use Never to restore Every room smelled strongly of men’s aftershave upon arrival The breakfast buffet has serious temp issues Hot foods remain warm at best Dont hesitate to check cleanliness I didn’t realize it until I went to use it However there was a bunch of long black hairs all over the shower walls I mean I can see how things can get overlooked when rushed But, that was a bit much Other than these few strange things, the place was amazing Loved it!

Matt Devitto

Out of all the vendors, restaurants, venues, etc, this was the ONLY disappointment of our wedding weekendI’ll start with the positives: the hotel and suite were very nice looking, the breakfast was very good, and the servers were friendly

Now on to the bad We had been in contact and signed our hotel block contract with Debbie 11 months ahead of time She promised us several things that apparently turned out not to be true (these were not in writing, so shame on us for that)- We were promised that we could increase the size of our hotel block whenever we wanted; turns out that’s not true- We were promised that if we booked x% of our hotel block that we would be given our suite for free; turns out that was not true- We were promised to have a private room for breakfast for all our guests; turns out that’s not true unless we paid a significant fee for it- At a certain point Debbie stopped responding to any and all of our attempts to reach out, and when we finally got a hold of somebody else at the hotel we were told that Debbie had retired After explaining everything that Debbie had told us, the new staff essentially said they didn’t promise it and that’s not how it works so tough luck The only consolation that we got from the hotel was after my wife going back and forth with them, they were gracious enough to give us a suite for the same cost as the block and not full priceFor a company in the hospitality industry, this was the worst customer service we’ve experienced and do not recommend using them

Jennifer Waldeck

The property is very pretty and the room was comfortable with a golf course view However, there is nothing to to eat here between breakfast and dinner And front desk staff JORGE couldn’t care less

Customer service abysmal in this regard Sent me next door to a golf grill that didn’t even appear to have table servicea snack bar And it was closed for a private event I went back to front desk and he wanted to argue with me that he had no way of knowing that Well when the only option on the property for food is closed for a private event and that’s where the front desk is sending people, I feel like they need to make it their business to know The pro shop was suggested the perhaps I could find a bag of chips there Or the so-called pantry which also had chips and day-old boxed salads This is completely unacceptable and the attitude at the front desk was worse They acted like this is completely normal and that the expectation that a guest would be able to find lunch in a huge, full-service resort hotel seemed unreasonable to them I might as well have stayed at a lower end Hilton Garden Inn