5 star hotels in Sunland Park, NM

1. Hotel Indigo El Paso Downtown, an IHG Hotel (3-star hotel)

About this hotel

Occupying a 1960s building situated among the bars and restaurants of Downtown, this hip hotel is 3 miles from the El Paso Zoo and a 9-minute walk from the Plaza Theater.Featuring warm, modern decor, the chic rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add wet bars, minifridges, and sitting areas with pull-out sofas. Room service is offered.Amenities include a trendy bar/restaurant, a fitness room, and a rooftop terrace with a pool and city views.

Things You Need to Know

  • Guests liked the clean rooms, which have TVs
  • Walking distance to San Jacinto Plaza and the El Paso Museum of Art
  • Guests praised the service, which has a concierge
  • Guests liked “Patio”, mentioned 26 times in reviews
  • Guests liked the views
  • Guests praised the fitness center, which has treadmills
  • Guests praised the outdoor pool

Feedback From Real Customers

Kristina N

Stopped by this hotel on a whim, without reservations, with a friend from out of town How lucky for us they had a room available, how even luckier for us to be helped by such great staff The two people working the front desk offered us plenty of amazing options when we asked about bars in the neighborhood

The valet was very friendly and chatty The room was perfect, our room faced east and in the morning, we opened the curtains and we watched the sun come up from the floor the ceiling windows Great experience, would absolutely return

Melissa McNamee

Wonderful hotel Felt like a celebrity staying in the hotel Staff were so accommodating and simply wonderful, very very friendly

Reasonable price, wonderful gym, incredibly clean rooms, food was simply wonderful Very close to the Coca-Cola experience and aquariumIt is right beside lots of bars and restaurants, right in the middle of downtown Atlanta However, while in the room it is so quiet and you would not think you were in the middle of a cityDefinitely worth a visit, I promise you won’t be disappointed

Luis Pena

Remember to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking any room They compare thousands of booking websites and usually will have rates a lot cheaper compared to others! Thank me later! This hotel is one of the best in the area

I’ve been coming here for a long time If you stay for a few days you will love it I’m sure!Wonderful hotel Felt like a celebrity staying in the hotel Staff were so accommodating and simply wonderful, very very friendly Reasonable price, wonderful gym, incredibly clean rooms, food was simply wonderful Very close to the Coca-Cola experience and aquariumIt is right beside lots of bars and restaurants, right in the middle of downtown Atlanta However, while in the room it is so quiet and you would not think you were in the middle of a cityDefinitely worth a visit, I promise you won’t be disappointed

2. SpringHill Suites by Marriott El Paso (3-star hotel)

About this hotel

In a commercial area off I-10 in west El Paso, this casual all-suite hotel is 8 miles from the University of Texas at El Paso’s Sun Bowl Stadium and 13 miles from El Paso Zoo.Modest studio suites feature kitchenettes with coffeemakers, minifridges and microwaves, plus desks and pull-out sofas. They also have free Wi-Fi and 37-inch flat-screen TVs.Hot breakfast and parking are complimentary. Other amenities include an outdoor pool and a hot tub, in addition to an exercise room, a business center and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 6 min drive to Bob-O’s Family Fun Center
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • The fitness center has elliptical machines and treadmills
  • Guests praised the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Jess Smith

Every bit of my stay here from making the reservation to checking out and everything in between (helpful front desk, quiet well-designed room, soft mattresses, nice pool, delicious and varied breakfast options, we’ll-stocked shower, business center with free printing, good Wi-Fi) was phenomenal We will definitely be back It is walking distance from two restaurants, has a little “store” with food in the lobby, and no road noise inside (impressive since it’s so close to I-10)

It can be hard finding a hotel that can accommodate families with three kids, but SpringHill Suites hit the mark

Kenzie S

We stayed here a few times before and really enjoyed this hotel Unfortunately this time around that wasn’t the case I’m not sure if we just had bad luck with everything however a few things in our room seemed to be broken and there was no trash bags for the trash cans and there was stains on some of the sheets

I called down numerous times to the front desk and no one answered, so I planned to go downstairs to the front desk myself When I got to the elevators one was closed but everytime I clicked the button only the one that was closed kept opening so I was unable to even use the elevator I had to walk down 4 flights of stairs with my baby in my arms When I got to the front desk there was no one there and I had to wait a few minutes The girl working wasn’t wearing a nametag so I didn’t even see her name, but I started letting her know what we needed and she answered the ringing phone right infront of me (which had been ringing since I got there) and was on the phone for about 5 minutes without finishing up with me first Finally went back to the elevators to see that the one that was “closed” was open so I went up to my floor in it only to see when it opened there was a door in my face Super unprofessional and quite upset with how much we paid considering the bad service Probably won’t come here again

3. Holiday Inn Express & Suites El Paso – Sunland Park Area, an IHG Hotel (2-star hotel)

About this hotel

A mile from Interstate 10, this laid-back hotel is also a mile from Sunland Park Racetrack & Casino. It’s 11 miles from Franklin Mountains State Park and 14 miles from El Paso International Airport.Casual rooms come with flat-screens and Wi-Fi, as well as minifridges, microwaves and Keurig coffee machines. All feature sitting areas, and desks with ergonomic chairs; upgraded rooms add pull-out sofas.Complimentary coffee is offered in the lobby. There’s a dining area, along with a seasonal outdoor pool and a 24-hour fitness room. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have refrigerators and coffee makers
  • 9 min walk to Bob-O’s Family Fun Center
  • Guests praised the friendly service
  • Guests liked the beds, mentioned 15 times in reviews
  • The fitness center has free weights and elliptical machines

Feedback From Real Customers

David Henson

I didn’t pick this hotel To me it is not a good place to stay if most of your business is on Fort Bliss or one of it’s northern training areas up hwy 54 in New Mexico The room was great and cool

I kept my room at 65 degrees which was great coming back from the hot desert environment we were training people in Some staff were super friendly I don’t know who is responsible for the coffee station at night but they were terrible at keeping hot coffee, creamer and often times cups stocked I didn’t care for their little creamers either Had a strange taste to me Many times if there was coffee I had to take it back to my room to nuke it Don’t get me wrong it’s a decent hotel but some staffers don’t keep up with their duties I guess

Scott Roguska

Wow! What an awesome surprise to check in at the front desk and learn that I am the “guest of the day” I’ve never experienced this at a hotel before and it really made my day after 8 hours on the road! This clever little program they’ve established came with a upgraded room free of charge, and also free snacks and drinks from their little shop What a fun way to start our stay! Beyond that, this easily ranked one of the best IHG establishments we’ve stayed at

Everything was so clean, comfy, and peaceful! Most importantly, the gentleman working the front desk, Francisco, was super friendly, knowledgable, and hospitable Being “guest of the day” was awesome but its people like Francisco that make the Holiday Inn Express a name that we will keep trusting Definitely give this hotel a shot when you’re in El Paso They are doing some really considerate things for guests here and we couldn’t have been happier with our stay! We’ll definitely be back! Thank you

Chad Knight

The staff at this Holiday Inn were the best I have ever seen!! Shout out to Francisco, Manny, Freddy, Andres, Becky, Jessica and I know that I am probably missing a couple others The rooms were great and the beds were super comfy!! The staff was so much help when we were looking for a place to eat and local attractions Hope to make it back down there soon!!

4. Hilton Garden Inn El Paso / University (3-star hotel)

About this hotel

Situated at University of Texas at El Paso, this campus lodging is a 16-minute walk from Sun Bowl Stadium and less than 6 miles from Wyler Aerial Tramway.All rooms offer contemporary decor, custom-designed beds and flat-screen TVs, plus minifridges, microwaves and free WiFi. Suites add separate living areas. Some have pull-out sofas.A cooked-to-order breakfast is available (fee), and there’s an on-site American/Southwest restaurant, as well as a lounge, outdoor terrace and 24/7 convenience store. Additional amenities include a fitness center, outdoor pool and hot tub, plus meeting rooms and a business center and a free airport/area shuttle.

Things You Need to Know

  • Guests liked the clean rooms, which have TVs
  • 7 min walk to the Centennial Museum and Chihuahuan Desert Gardens
  • Guests praised the friendly service
  • Guests liked the on-site restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Billy Watson

The service from the front desk staff and restaurant staff is absolutely incredible Among the friendliest hotel staff I have interacted with in the USA The grounds are maintained well and located in a pretty quiet area with many cafes and restaurants within walking distance if you don’t have a car

My only issue, and it’s a very small one at that, is the air conditioning unit in the room is pretty loud I personally have no problem being able to sleep with it going but I could see how this would not be ideal for a light sleeper Overall it’s a great property!

Jacquie Kraus

Room was impeccably clean and the bed was comfortable The service at the front desk was beyond any expectations I can’t really tell you if they gave me a free ice cream bar or not because I’m pretty sure that is not their usual style And the location was super quiet

It was just a couple of miles I mean like 2 to 3 miles farther out than I wanted to be but when I decided to extend my stay after checking out I opted to return to this very same facility essentially for the quiet laid-back atmosphere, great service at the front desk and such a wonderful room for sleep and cleaning up!

CJ Hdz

Everything was excellentThe front desk receptionist Cynthia was very knowledgeable and friendlyOur rooms were very clean and the air-conditioner worked great

I love that there are multiple outdoor seating areas to hangoutPlenty of restaurants nearby and downtown is only a 5 minute drive

5. DoubleTree by Hilton Hotel El Paso Downtown (4-star hotel)

About this hotel

A 5-minute walk from the El Paso Museum of Art, this chic high-rise hotel is also 8 miles from El Paso International Airport.Stylish, understated rooms come with free Wi-Fi, flat-screen TVs, custom-designed beds and city views. Suites add separate living areas with wet bars and pull-out sofas.There’s a sleek bar/lounge, a coffee shop, and a relaxed cafe with a terrace, as well as an upscale Southwestern eatery. Other amenities include a rooftop pool and an exercise room, plus 6 meeting rooms, a business center and an airport shuttle. Parking is available (surcharge).

Things You Need to Know

  • The rooms have kitchenettes
  • Some guests complained about the bathrooms
  • Walking distance to El Paso Museum of History and the El Paso Holocaust Museum and Study Center
  • 15 min drive to El Paso International Airport
  • Guests mentioned microwaves 26 times
  • Guests mentioned “cookies” 41 times

Feedback From Real Customers

Luis Pena

This is one of the newer hotels in Downtown El Paso Check-in and reception area are very stylish and the staff very friendly The rooms by the pool are very nice with balconies with tables and chairs overlooking the pool

The pool is crystal blue and welcoming There is only one suite for the entire hotel, so you better reserve with plenty of time The property is near museums and Southwest University Park The hotel has recently had carpet upgrades, and the rooms will get carpet upgrades next

Nelia Isidro

I was sad when I found out that El Paso Del Norte hotel rate the time I’m staying at this hotel is almost the same, if not a bit cheaper, for way better amenities, food and property condition in generalHowever, my main complain is towards the front desk(FD) people It was frustrating to call for something and not get it or worst not receive courtesy call to follow up

For example, I called FD thinking they simply missed to clean my room I was told they only clean scheduled rooms (Is this new hotel rules now? We need to call to schedule to clean our room now?) I fled to have someone clean my room as it needs cleaning badly and that I’ll be checking out the following day when he can schedule to clean my room He said he will make calls and see if he can have someone do it I’ve waited but no one showed up The following day I’ve called again to ask for clean towels Again, no one showed up I was so frustrated that I’ve decided to go to FD I was walking towards the elevator when I saw the cleaning lady cleaning other room I’ve decided to ask her for clean towels instead since I don’t have that much time before I needed to check out My point is the FD people don’t do what they said they will do nor give you a courtesy call to update you so you’re not waiting for nothing I will not be staying at this Hilton location again next time I’m in El Paso I much rather pay a little bit more to stay at better hotel

Jonathan

The staff at this location is outstanding One of the best I have seen in hotels I have stayed at They are very welcoming and filled with information that can come in handy

The lobby is nice but the rooms are in some desperate need of a major overhaul

6. Holiday Inn Express & Suites El Paso West, an IHG Hotel (3-star hotel)

About this hotel

Off Interstate 10, this unpretentious hotel is 7 miles both from Western Playland amusement park and from the Sunland Park Racetrack and Casino.Straightforward rooms feature free Wi-Fi, flat-screens and microwaves, as well as minifridges and coffeemakers. Upgraded rooms add separate living areas with sofabeds.A breakfast buffet and parking are complimentary. Additional amenities include a 24/7 fitness center, an indoor pool and a hot tub. There’s also a business center and meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 9 min drive to Bob-O’s Family Fun Center
  • Guests praised the service, which has a concierge
  • Guests mentioned hot tubs 12 times
  • The fitness center has elliptical machines and treadmills
  • Guests liked the indoor pool

Feedback From Real Customers

Shawn King

Very nice room! Pool was warm Hot tub jets were powerful Good location

Secure Best breakfast all week! Great amenities and perfect night’s sleep As other reviews mention, other guests can occasionally be heard but we use a fan at night so we slept very well!! A bit on the higher price side at $153 (book online for savings of about $25) but you truly get what you pay for here

merag chay

I was disappointed with the pool which is the only reason we booked this hotel at 200 bucks we could of paid way less but we liked that it had and indoor pool, the pool water was green and the smell of chlorine was so intense my eyes hurt as soon as we got to the pool area, there was also no towels at the towel station Just hate we wasted so much money when we could of gotten a different hotel Holiday inn express is where we always stay anywhere we go, but clearly the pool is not their best feature

Christina Phillips

Awful no stars This place claimed that the doors were locked at a certain time – they weren’t we walked right inThey have a sign up saying 24hour snack store but when we got into the lobby no one was thereWe waited around for 15 minutes at 1:30am in the hot lobby and no one came to help us until my fiancée pounded loudly on the table and finally some guy came out claiming he didn’t hear us or the phone (we tried calling)We went across the street to Hampton inn much better service

7. Holiday Inn Express & Suites El Paso North, an IHG Hotel (2-star hotel)

About this hotel

This straightforward hotel off Highway 54 is 6 miles from the El Paso Municipal Rose Garden and 4 miles from the National Border Patrol Museum.Casual rooms come with minifridges, microwaves and Keurig coffeemakers, as well as cable TV and Wi-Fi.There’s an outdoor pool and a fitness center, as well as guest laundry facilities. A breakfast buffet and parking are also available.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 7 min drive to the National Border Patrol Museum
  • 12 min drive to El Paso International Airport
  • Guests praised the friendly service

Feedback From Real Customers

Casey’s Pogo

We stayed one night at Holiday Inn North El Paso 7/29… I thought this was a new hotel, but the bathroom alone looked like it had seen 10 years of abuse The second we walked into our room, we were hit with a very unpleasant smell that was either coming from somewhere in the foyer or the bathroom — we never did solve that mystery; I simply tried my best to cover it up with the little bottle of room spray I’d brought with us The bathroom itself had unsightly patches all over the walls, the floor was very dirty, there were huge I scuffs on the sides of the tub and red mildew and peeling sealant all over the shower

The sink faucet was not even fully attached to the sink While the bathroom was the worst, there were odd patches all over the rest of the hotel room as well It’s never a good feeling when you get out of a shower and feel dirtier than when you got in… We arrived very late at night and have small kids, so inquiring about another room was not an option We’d hit some rain on our trip and our roof luggage had leaked, so I went down to use their coin dryer to dry some of our clothes, only to find a note indicating that it was broken Why was there only one dryer in a new hotel, and how was it already broken??? Breakfast did not redeem our impression of our stay, as it involved a broken pancake machine AND broken toasters (How?!) in addition to other mediocre food options The one positive was that the bed pillows were quite comfortable at least, but that isn’t enough to make me ever consider staying here again

Victor Maturino

Everything about my stay was excellent! The whole front desk team was amazing and David had some great recommendations for food nearby! Jacky was very accommodating and even upgraded my room The cherry on top was when the lovely Manager Melissa checked me out and she was very sweet and I loved her little southern peach accent Thanks for making this stay a memorable stay in your beautiful facility!! David, Jacky and Melissa you all need a raise!!

Marissa D

This Hotel was incredible My room was cool, clean and the bed was so comfortable They had: a white 🕊️ Dove mini hand soap, Dove hair shampoo and Dove hair conditioner and Dove bodywash, microwave, iron and board, desk, lamp, office chair and soft chair, Keurig coffee and tea with samples for use

The morning continental breakfast was a variety of simple breakfast items, milk, scrambled eggs, mini omelette, turkey sausage and pork bacon, a decent variety of bread, pastries, muffins, bagel, hot oatmeal, 3 types of cold cereal, pancake maker, 3 types of juiceAnd let’s not forget the hot coffee and hot water for tea They offered hazelnut, french vanilla, and regular creamerThe only downfall was my room refrigerator froze my left overs

8. Courtyard by Marriott El Paso Downtown/Convention Center (3-star hotel)

About this hotel

Off of Interstate 10, this casual hotel is a 4-minute walk from both Southwest University Park baseball stadium and the El Paso Museum of Art.The streamlined rooms have artsy decor and feature free Wi-Fi, flat-screen TVs with Netflix, and tea and coffeemaking facilities. They also have minifridges and microwaves. Upgraded rooms and suites add separate living areas with sofabeds.Amenities include a rooftop pool, a casual bistro and a fitness center. There are also guest laundry facilities, a business center and a lobby lounge. Parking is available for a fee.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • Walking distance to El Paso Museum of History and the El Paso Museum of Art
  • 15 min drive to El Paso International Airport
  • Guests praised the friendly service
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with a hot tub
  • Guests liked the lobby bar

Feedback From Real Customers

D wmmed

The employees are a delight Concierge service and room is back and open It was wonderful

The room was basic, bathroom needs some TLC The indoor / outdoor pool is nice and works well no matter the weather We like to stay at the hotel before traveling out of the El paso airport 1 bummer I wanted to leave my car parked for a few days and was told no So close to the airport, they should offer parking, if you stay

Humberto Renteria

I gave it a 4 star because I only stayed for the night so I can’t really judge the service and or other amenities because I didn’t use them From the night that I was there, the room was great The upgraded me to a Junior suite which was nice

Not to mention your located in downtown El Paso so your close to alot of things which is cool Parking is $15

Luis Pena

For a home away from home experience , you will enjoy the relaxed vibe from this newish hotel in the heart of Downtown El Paso! The rooms are super stylish, and the lobby is perfectly inviting The view of the crystal blue swimming pool is breathtaking and if you like baseball, you will be glad you can hear the crack of the baseball bat when you watch the game from the pool patio! Yes! You will enjoy this place for a vaca or a staycation!

9. Gardner Hotel (2-star hotel)

  • Address: 311 E Franklin Ave, El Paso, TX 79901
  • Phone: (915) 532-3661
  • Ratings: 4.1 (333 reviews) Very good
  • Website : Gardner Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Budget hotel & hostel dating from 1922, with private or dorm rooms, a guest kitchen & a common room.

About this hotel

Dating from 1922 and with many period features, this budget hotel and hostel is a 6-minute walk from the El Paso Museum of Art and 5 miles from far-reaching views at the Wyler Aerial Tramway.Straightforward rooms with antique furnishings offer TVs and free Wi-Fi. There are also dorm-style rooms with bunk beds and shared baths.Amenities include a guest kitchen and dining room for hostel guests, plus a common room with a pool table.

Things You Need to Know

  • Guests praised the kitchenettes
  • Walking distance to San Jacinto Plaza and El Paso Museum of History
  • 14 min drive to El Paso International Airport
  • Guests praised the friendly service
  • Some guests disliked the nightlife
  • Guests liked the bar

Feedback From Real Customers

Jeff R

I am a fan of historic hotels My primary purpose coming to El Paso was to spend the night at this hotel I thoroughly enjoyed my stay

The outside temperature yesterday was 101 degrees F, but my room was comfortable The hotel’s evaporative cooling system worked fine for me The front desk staff was very helpful answering my questions and with recommendations on places to eat in the area

Caroline Hughes

Old but nice It’s much better than a Knights Inn by the airport It is 1 smidge more comfortable than sitting upright on a bus all night

If you’ve stayed in a US hostel before and understand the concept of evaporative cooling, you know what to expect But it is the reddest of red flags that the front desk actually points out (twice) that once paid, bookings are non-refundable Do not walk past that red flag DO NOT under any circumstances book a room here unless you are planning to be OUT until bar time or simply don’t like to sleep before 3 AM The music starts at 9 sharp and drastically intensifies at midnight – it goes from your typical bass thumping to full on lyrical comprehension of a Lana del Rey/Bodies hit the floor mashup Extra unfortunately for me, I actually need to *wake up* at 2am, so instead of a mildly uncomfortable night, I get zero sleep at all I offer my gratitude that I only have to be here one night The health department, the zoning board, or God himself would intervene and shut this place down I am thoroughly convinced that the existence of this hotel/club juxtaposition is a curse upon the people of Texas, and those who have the misfortune of visiting Texas, surely brought on by all the human rights violations that Texas has managed to accomplish despite being conquered 6 times in recent history The fact that the staff even offers Earplugs is hilarious Earplugs do not and cannot and were never designed to block or even reduce the type of noise that comes from the bar/club next to this hotel

joab rey

Great tourist place to visit, it takes you back decades with it’s simple but functional design, the rooms are relatively small compared to equally priced hotels, but they’re not tiny, there’s enough room it can get a little hot if you’re not used to el paso weather, but the friendly staff will gladly provide a fan on request Also, parking is almost non existent, there’s only a couple of spaces reserved in front of the hotel, more than likely you will have to search the surrounding streets

There are restaurants that serve great food and drinks and night clubs adjacent to the hotel Which is a plus This hotel is more dedicated for business, and for singles or couples without kids Recommended

10. TownePlace Suites by Marriott El Paso North (2-star hotel)

About this hotel

Off US-54, this laid-back all-suite hotel is 2 miles from El Paso Museum of Archaeology, and 9 km from hiking and wildlife viewing at Franklin Mountains State Park.Warmly furnished studios and 1-bedroom suites provide living areas, sofabeds and kitchens. All come with Wi-Fi, and smart TVs with premium channels, as well as tea and coffeemakers.Amenities include a casual dining room and a convenience store, along with a 24-hour gym, and an outdoor terrace with a BBQ area. There’s also a business center. Breakfast and parking are available. Pets are welcome.

Things You Need to Know

  • The rooms have kitchenettes and refrigerators
  • 6 min drive to the National Border Patrol Museum
  • 17 min drive to El Paso International Airport
  • Guests praised the service, which has a concierge

Feedback From Real Customers

Carmen Watson

We’ve stayed at this particular hotel about 6 times over the last 3 years Always great service Beds are comfy

Our rooms smell clean when we walk in Extending our stay was easy (using the Bonvoy site as suggested By the front desk since we use our Marriott points by preference), given that there were rooms available Breakfast from 7-10am Pets are allowed And the kitchen is a plus! It has everything needed Nice and open parking lot, you can park a camper/trailer Right off the highway Plenty of restaurants to eat out at and a Walmart store

Bella Suazo

Love this place! Liz at the front desk was really nice and accommodating The room is really spacious! Traveling with two large dogs it’s nice to come to a place where dogs are treated like part of the familyVery close to fast food restaurants, shopping, and banks

Really close to the highwayCan’t wait to stay here again

Jaime U

Great hotel for extended work related stays or just a quick getaway from home Conveniently located near shopping centers, grocery stores, and plenty of restaurants, easy highway accessProperty was very clean inside and out

The fitness center and other amenities were open and available for useTheir 1 bedroom suite was very spacious, and had everything you could possibly need to make your stay very comfortable The suite was equipped with a full kitchen, including a full size refrigerator and freezer with ice maker, full size microwave, dish washer and hand washing sink Cabinetry was stocked with utensils, cutlery, cook-ware and plates, cups and mugs Also included was a full size coffee maker, toaster, and various mixing bowls Garbage disposal was available as well as kitchen linens, soap , sponges, paper towels, salt and pepper shakersThe living area included a large built in desk that had a separate pull out desk for an additional guest Mounted on the wall was a 42” Smart TV TV had the option for online streaming, and the option to connect your own streaming device / laptop A pull out sofa was available with a queen size bedThe bathroom was also spacious, well lit and clean Shower had good water pressure, and included Paul Mitchell Shampoo, Conditioner and Body-wash Plenty of towels were providedThe bedroom itself had a very comfortable bed Linens and pillows were clean and comfortable AC system worked wonderfully The closets provided are part of a collaboration between Marriott and Elfa, and allow for you to easily organize your belongingsThe only downside is the breakfast It appears Marriott is making changes to breakfast at its select brands ( Towneplace Suites, Fairfield Inn& Suites, Springhill Suites, Residence Inn), and unfortunately it’s not the best If breakfast is important, I highly recommend taking advantage of the full kitchen in your suite Bring a few groceries and cook in your roomOverall, I would highly recommend this location, one of the best experiences at a Towneplace suites Staff was also very welcoming and accommodating

11. Candlewood Suites El Paso, an IHG Hotel (2-star hotel)

About this hotel

Across the street from the baseball games at Cohen Stadium, this informal all-suite hotel off US-54 is 10 miles from both El Paso Zoo and El Paso International Airport.The unassuming studios feature kitchenettes, free Wi-Fi and flat-screen TVs. The 1-bedroom suites add separate living rooms with pull-out sofas.Complimentary perks include guest laundry facilities and parking. There’s also a 24/7 exercise room, a 24-hour convenience store, and a picnic area with BBQs.

Things You Need to Know

  • Guests liked the clean rooms, which have TVs
  • Guests praised the kitchenettes
  • Guests praised the bathrooms
  • 3 min drive to the El Paso Museum of Archaeology
  • 15 min drive to El Paso International Airport
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant

Feedback From Real Customers

Nina Diaz

I stayed at this hotel for a work trip and it was a wonderful stay My room was very tidy and clean prior to my arrival I appreciate how my kitchenette came with lots of utensils and kitchenware that I could borrow, even though I brought my own! I appreciate how they provided Golden Corral for their guests on Monday and Thursdays

The front desk workers were nice as well!

Sra. Bowen

We spent one Saturday night here They were accommodating of a pet There is a small grassy area and a walkway around the hotel which I used to walk the dog

It was well lit and cleanThe room itself was clean, the bed was comfortable, and the A/C worked wellWe would stay here again

Gabby Lara

I’ll be honest in saying, I was looking into booking the other hotel near this one, but it was booked However, not totally disappointed Entering, immediately there is a pleasant scent

Staff greeted let me and was very friendly Check-in was swift and easy Getting off the elevator, we headed to our room; hallway was musky and we could hear all sounds from surrounding rooms Unfortunately, even if this is a nonsmoking hotel, we passed a couple of rooms where cigarette smoke was strong Our room, was spacious, clean, and comfortable Wish the window covers were able to blackout the room more, as our east facing room was very bright in the morning Nevertheless, it was a pleasant place Can’t complain; especially with the staff

12. The Hotel at Sunland Park Racetrack & Casino/West El Paso (3-star hotel)

About this hotel

Off I-10, this straightforward hotel next to a casino and racetrack is 13 miles from El Paso International Airport and 6 minutes on foot from Western Playland.The relaxed rooms provide safes, flat-screen TVs and complimentary Wi-Fi, plus tea and coffeemaking facilities. Suites have sitting areas and sofabeds. Room service is available.Free perks include parking and an airport shuttle. Other amenities consist of a fitness room, a restaurant and a bar.

Things You Need to Know

  • Walking distance to Sunland Park Racetrack & Casino and Western Playland
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests mentioned refrigerators 22 times
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Benjamin Mwangi

From the moment I checked in to my checkout the staff provided a great service Friendly, prompt, and courteous staff Without even asking the guy at the frontdesk gave me a room with a nice view of the racetrack since I among the first guests to check in

The rooms are spacious and very clean, even though the hotel is older There is coffee in the morning However, they did not serve breakfast when I was there The Casino is walking distance from the hotel Overall great stay I will book again in future

Drew P

Customer Service: 5Location: 5Parking: 5Cleanliness: 4Reservations: 5Comfort: 4This lodging is situated 20 minutes west of Fort Bliss, Texas and we stayed here a few months ago We decided to make our reservations here, prior to our visit to the nearby El Paso, Texas community based on their Google reviews The hotel was very easy to navigate to with the use of a GPS device or Google maps, especially since we arrived in the evening hours

The casino is located next door and it had some dining options available for the customers Our overall experience of this hotel casino was good, but we also noticed that they could use some updates to improve the overall comfort

Noel Dejesus

The good – This hotel is in a good location Really close to plenty of restaurants and entertainmentThe bad – The rooms need better cleaning

The pillow cases and sheets had plenty of what looks like old blood stains and mascara Almost seems like the sheets weren’t even replaced after the last person who had the room Also found mold/mildew near the light fixture over the shower stall I called the front desk and the guy said he would give me some pillow cases and sheets Unfortunately they were short staffed and he couldn’t have someone clean up/replace the sheets

13. Hampton Inn & Suites El Paso West (3-star hotel)

About this hotel

Set off I-10, this modern hotel is 6.7 miles from Western Playland amusement park.Casual rooms offer flat-screen TVs with HD channels, and both full and lap desks (for working on the bed), plus free Wi-Fi and custom-designed beds. They also include minifridges, microwaves and coffeemakers. Suites add pull-out sofas.Free perks include parking, an area shuttle, hot breakfast and weekday breakfast bags to go. There’s an indoor pool, a whirlpool and an exercise room, along with a business center and 2 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • 9 min drive to Bob-O’s Family Fun Center
  • Guests praised the friendly service
  • Guests mentioned pools 14 times
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Ana Chavez

Hilton Honors member here! My experience at this location last night was that your night desk attendant Pat is not representative of the Hilton brand that I love While I admit that I don’t know the intricacies of the situation and she might have been giving correct information, her behavior towards our party was repulsive I don’t know details because I was not supposed to be there

We were visiting our home of El Paso and rarely do we use hotels because we have an excess of family of friends we stay with Last night got late, my mom had been in an accident and for convenience I tagged along to my sister and her friend’s reservation Doors were locked for safety, which I understand I had to ring three times for Pat to come out and open the door, I also understand she might’ve been busy But as we approached the desk, I could tell she was visibly upset I stayed back because it wasn’t my reservation, but she immediately began scolding my sister in a loud, rude voice and hand gestures with other guests in the lobby I didn’t understand what was happening, but she continued this behavior and tone despite my sister’s attempts to explain, make calls, etc Pat was having none of it My sister asked her to please not yell at us, and she continued At this point, I was going to step in and ask to make a reservation with my Hilton card, but then she directed her rudeness to me I also asked her to stop yelling at us It was at this moment that in my head I decided I was not staying here, thankfully at the same time my sister also had the same thought and booked us elsewhere As we were leaving, Pat had the audacity and lack of sensibility to tell us we could stay there with another rate I responded with the same rudeness she has treated us with and told her that there was no way I would ever stay there after the way she treated us I’ve worked with plenty of hotels in El Paso to know that vacancy rates are high, there is hundreds of rooms available every night throughout the city We have a lot of choices when it comes to hotels, guests do not need to be subjected to her psychotic behavior Why she decided that she was going to treat us like trash is beyond me I’ve been to many Hilton brand hotels across the country and have loved every single experience, I guarantee you that we will never stay at his hotel I understand good help is hard to find nowadays, but Pat’s behavior is not on brand with Hilton and she has zero business im the hospitality industry

Bernice Martinez

This hotel has the worst staff, and customer services I had rented a room there, and had left my purse there in drawer I called the front desk to see if anyone had turned it in LeAnn the front receptionist told me that no had turned in a purse

I asked if she could go and check She was very rude and unprofessional Then I asked to, to speak to manager which she hung up on me, and I had to call back then the so called manager answered, and told that she had to check with house keeping I told her I would hold why she check with house keeping Manager get back on the phone to state that she went up to the room her self, and there was not a purse that she had check her self I then received a message on Facebook from a gentle that he had my purse he had found it in the drawer I was so grateful for the man that turned my purse This hotel was the worst I have ever dealt with in my life Also that shows that they are not cleaning there rooms properly I manage a Dental Office and I would never let any of my team members be so respectful to any of my patients Word of advice train your receptionist properly, and the understanding the meaning of customer service!!!!!!

Jennifer Trujillo

We have stayed at this Hampton Inn and really enjoyed our stay, however, this time was a little different Rooms were clean and staff was friendly as usual, but our room had NO insulation whatsoever For HOURS, we heard what sounded like a stampede of humans running and jumping up and down the hallways on the floor above us

We heard ever toilet flush, every door close, people talking normally as they walked down the hallway, but the walls were so thin, there was really no noise absorption We did call and spoke with someone at the desk at about 10:30 and they said they would send someone, but it continued for at least two more hours We stayed in room 202, which is directly above the swimming pool area and we heard everything up until it closed I also choose Hampton Inn because of the large breakfast buffet, but it definitely lacked in that department I would rather pay $65 less and get the same breakfast at a Holiday Inn Express I did like the convenience of using the Hilton App to check in and out and had access to my “key” on my phone

14. The Plaza Hotel Pioneer Park (4-star hotel)

About this hotel

Set in an art deco style building from the 1930s, this polished hotel opposite San Jacinto Plaza is a 3-minute walk from the El Paso Museum of Art and less than a mile from I-10.Featuring marble bathrooms, the chic, upscale rooms provide flat-screen TVs, Wi-Fi, minifridges and Nespresso machines. Suites add separate living rooms. Room service is available.A warm, refined restaurant/bar features an open-plan kitchen and serves contemporary Mexican cuisine. Other amenities include a rooftop bar and a fitness center, plus parking.

Things You Need to Know

  • Guests praised the large rooms, which have minibars
  • Guests praised the beds
  • Walking distance to San Jacinto Plaza and the El Paso Museum of Art
  • Guests mentioned the service is friendly and professional
  • Guests mentioned bars 34 times
  • Guests praised the architecture
  • Guests liked the views

Feedback From Real Customers

Jessye Rodgers

Stayed here for 3 nights for a little El Paso getaway The lobby and the rooms are gorgeous and the rooftop bar was really beautiful Housekeeping missed us one day and we had to ask someone to collect our trash and room service tray/plates and bring us new towels

Front desk didn’t apologize and just sent someone up with a single towel Thankfully the person bringing the towel was understanding and took away everything and brought new towels Room service breakfast was just okay, I wouldn’t order it again Rooms were a bit bright during the night, the curtains didn’t close all the way Overall is was a fun historic hotel experience but I would stay elsewhere during my next visit

In God’s Image Photography & Makeup Artistry

Check in was swift and detailed with a smile and guided walk to the elevator Although our room needed a little attention, the helpful staff was quick to assist leaving a clean & beautifully decorated room spiffy and wonderfully scented like a light winter land I received a sincere hand written note that made my day from David

Daniel made ordering breakfast smooth when our room phone did not work & was happy to help us My hubby and I were delighted by Cassie from room service that went above & beyond to ask about our stay and the French toast & roasted potatoes were delicious!! The bed slept comfy with convenient blackout curtains for great nights of sleep Overall we loved our stay and look forward to visiting again!!

Diana Flores

This place is stunning! Every part of it is beautiful Whoever designed it gets 5 starts Carlos at the bar killed it! Best service we had all night

I’m only giving it 3 stars because we must’ve called 10 times to order room service in the morning and nobody answered Ever! It really sucked because there wasn’t even water bottles in the room Anyway, place was perfect, bed was comfy, carlos was great, room service nonexistent

15. Aloft El Paso Downtown (3-star hotel)

About this hotel

Set in downtown El Paso, this trendy, upmarket hotel housed in the restored, Art Deco O.T. Bassett Tower is a 15-minute walk from the El Paso Train Station. It’s also 7 minutes on foot from the El Paso Museum of Art.Polished rooms feature free Wi-Fi and flat-screen TVs. Some offer floor-to-ceiling windows and/or mountain views. Connecting rooms are available.Amenities include a lively lobby bar and a terrace. Breakfast and parking are available (fee).

Things You Need to Know

  • Walking distance to San Jacinto Plaza and the El Paso Museum of Art
  • Guests praised the clean rooms but some thought they were small
  • Guests praised the friendly service
  • Guests mentioned lobbies 18 times
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a casino
  • Guests praised the lively bar

Feedback From Real Customers

M Lewis

Honestly the best thing about this hotel is the staff Everyone here was amazing Every person I interacted with, from the valet to the front desk and housekeepers were great

The standout employee was easily Swindle with the valet He was amazing, remembered my name and always opened my wife’s door and tried to get to mine to open it as well This guy is a champ who deserves a promotion and a raise Thank you to the staff for a great stay!

Hugo Sapien

A clean room and courteous employees is a very basic expectation Your valet parking attendants are outstanding, probably the result of their compensation scheme, front desk employees welcoming Covid19 guidelines have changed, yet housekeeping is still by request

Somehow, I should’ve been made aware of that That is ALOFT policy At this point, it seems to be for the sake of savings rather than guest/employee safety I will consider all other alternatives before returning It takes more than hip decor You need to cover the basics

Victor F.

Room (701) was comfortable and offered good views Everything seemed clean except for a pair of dirty socks found under bench in room Service from all associates was excellent – especially from the guest services attendants and bartender

Unable to call down to front desk but in-person service was still excellent Fire detection services were down during my stay which was concerning Location walkable to great food and drink options

16. Fairfield Inn & Suites by Marriott El Paso (2-star hotel)

About this hotel

This unpretentious hotel is 4 miles from Western Playland amusement park, and 3 miles from Keystone Heritage Park and the El Paso Desert Botanical Garden.Laid-back rooms with carpeted floors offer complimentary Wi-Fi, flat-screen TVs and minifridges, as well as microwaves and coffeemakers. Suites add sitting areas with pull-out sofas.Freebies include breakfast and parking. Other amenities consist of an exercise room, a heated indoor pool and a hot tub, plus coin-operated laundry facilities, a snack shop and meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have coffee makers
  • The rooms have microwaves
  • 6 min drive to Bob-O’s Family Fun Center
  • Guests praised the friendly service
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Aldo Garcia

Good location near all types of restaurants Rooms are very clean and breakfast is complimentary from 6am to 9amThey do charge $10 parking fee which should be disclosed prior to booking your reservationThey did wave the parking fee

John Boldt

We expected road noise as the hotel is very near I-10, but were surprised at how quiet the room was; but only until the AC unit turned on with a noisy fan The internet connection was easy, but slow The staff was very friendly

The soap dispenser was empty and no bar of soap was provided A $10 parking fee at a hotel that is accessible only by car is ridiculous and is simply a ripoff Breakfast was OK

SD SMITH

On Friday, July 15, 2022, my family of 4 checked into the Fairfield Inn & Suites by Marriott El Paso, TX This was my families’ first vacation since June 2019NOTE: Hotel is located next to major highway

Extremely loud traffic Windows are thing Guest rooms are TIGHTFirst problem, after visiting the room to drop off luggage, we noticed there were ONLY 2 sets of bath towels for a family of 4 UNACCEPTABLE The reservation was for 2 adults and 2 kidsThe number of towels should correlate with the number of guest per room reservation SIMPLE While making the reservation for this stay, under Preference and Accessibility, I specifically requested for extra towels and pillows We received neitherSecond problem, in ALL the Marriotts I have stayed at, there has ALWAYS been an extra tan fleece blanket in the closet in a plastic bag or a dresser drawer There were no fleece tan blanket in the room I stopped at the front desk and requested 3 extra sets of towels The front desk representative, asked with shock, “3” I said, “yes 3”  “We are are a family of 4 and we were only provided 2 sets of towels”   Then I asked for two blankets The representative stated he didn’t know what blankets I was referring to After further describing the blankets, he stated they didn’t have any extra blanketsWhen we returned that night I went down to retrieve the 3 sets of towels and the representative let me know there was only 1 blanket he could give me that was left The white blanket that are already on the bed  I let him know, “I need 2” I returned to the room completely unsatisfied and failed as a PAYING CUSTOMERMarriott core value states, “To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experiences”  Marriott front desk representative, failed to uphold Marriott’s missionMy kid and I were freezing I had to make a dangerous decision to depart the hotel alone after 10:00pm to go to Walmart to PURCHASE a blanket, for comfort, because Marriott’s front desk employee, FAILED TO UPHOLD MARRIOTT’S  CORE VALUES and LACKED COMMON SENSE on how to acommendate a paying customerAt no point should I have had to depart the hotel, at night, just to purchase what should be provided, a blanketThe next morning, it was confirmed the representative lied about not having anymore white blankets The recieved confirmation, assured me that representative NEEDS TO BE FIRED and LACKS ETHICS  To provide excellent customer service, one must have ethics

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