5 star hotels in Syracuse, NY

1. Crowne Plaza Syracuse (3-star hotel)

  • Address: 701 E Genesee St, Syracuse, NY 13210
  • Phone: (315) 479-7000
  • Ratings: 4.0 (1203 reviews) Very good
  • Website : Crowne Plaza Syracuse
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Upscale lodging with complimentary Wi-Fi & an airport shuttle, plus a restaurant & a bar.

About this hotel

Off I-81, this modern hotel is 2.5 miles from the Rosamond Gifford Zoo and 6 miles from the Great New York State Fair.The contemporary rooms come with free Wi-Fi and flat-screen TVs, plus desks and sitting areas. Upgraded rooms feature separate living areas with sofas, as well as access to a lounge serving complimentary breakfast.A free airport shuttle is provided. There’s an upscale 2-story American restaurant, a bar, and an elegant lounge with televised sports. Other amenities include a fitness room, a hot tub and a business center, plus meeting rooms and event space.

Things You Need to Know

  • Walking distance to the Everson Museum of Art and Onondaga Historical Association
  • Guests mentioned the rooms are small and unclean
  • Some guests complained about the kitchenettes
  • Some guests complained about the showers
  • The hotel has a concierge
  • Guests praised the views
  • Guests liked the elegant bar

Feedback From Real Customers

Susan Satterfield

Nice view from the clean room Even A/C filters were clean Good service in lounge

Employees were mostly very nice But breakfast was horrible Waited for to go order and took it back to room They forgot my toast so I had to go back I got it but by time I went back to room the rest of it was cold Ate very little as it was terrible It was a waste of $25Was charged for parking when it said free on the info sheet they gave me Not many people in town so it really should be included in room rate Another $45 gone

Chris Gayer

This hotel could use some cleaning and freshening up It is an old building and there is a lot of construction going on around the neighborhood there is a lot of noise from the outside and the window coverings do not cover the windows entirely

The windows in the room are very dirty on the outside I saw this mentioned in other reviews an thought nothing of it but it it quite impressive how dirty they are They look like they haven’t been cleaned for a decadeThe service seems to be spotty here The front desk manager and our waitress at breakfast were nice and competent but the housekeeping must be having problems Housekeeping stripped the linens and piled trash from an adjacent room in the hall in front of our room and left if all day and over nightThe furniture in the room is a mixture of newer and old The curtains are old and have dirty feeling to them When booking direct through IHG, I was given the option to pay a higher rate to have breakfast included At checkin, I was told that breakfast is not included but they give a voucher for $20 off at their restaurant They charge an additional $15/day for parking in their unsecured empty parking lot

Sue Bedier

Our room is comfortable and I appreciate being able to control the temperature and keep the fan running because the adjacent freeway is so loud The public spaces are absolutely filthy The gym is truly disgusting

No wipes available and dirt and chunks of who-knows-what all over the floor Dust, grime, old sweat, I cannot exaggerate how dirty it is Other public spaces are also unclean (floors especially) Handy location

2. Hampton Inn & Suites Syracuse Dewitt (3-star hotel)

About this hotel

This modern hotel off Interstate 690 is 5 miles from shops and dining at Armory Square and 7 miles from Green Lake State Park.Classic rooms include free Wi-Fi and flat-screen TVs with HD channels, plus custom-designed beds, desks and coffeemakers. Some rooms offer microwaves and minifridges, and suites add separate living areas.There’s free on-site hot breakfast (daily) and breakfast bags to go (weekdays), as well as a fitness center and an indoor pool. Additional amenities include a snack shop, a business center, meeting space and free parking.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 10 min drive to the Erie Canal Museum
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests mentioned hot tubs 10 times
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Samantha King

We stayed here with our two year old for the night I had planned on hanging out and using the pool etc while her father was in meetings in the morningPros: Friendly front desk staff

Friendly breakfast staff Complimentary coffee 24 hours Right behind Chuck E Cheese Plenty of places to order delivery from Decent typical continental breakfast Clean hallways and lobby area Pool water was warmCons: The pool was filthy I didn’t go back in the morning with my daughter as planned due to finding out how gross it was the night before Thank goodness Chuck E Cheese was right there for a back up plan, but they don’t open until 11 The hot tub has been removed The room was dirty Long black hairs on the towels and floor in the bathroom (I have platinum blonde, definitely not mine) The tub would not drain, had to prop open the drain with a bar of soap The toilet would not flush on the first try, I had to flush multiple times to get it working There was a disgusting dirty spot on the bed that I didn’t notice until AFTER I had slept there with my baby because it was underneath the blankets I can’t wait to get home and take a shower Normal checkout is at 11… I requested a late checkout for noon, because that’s what time his meetings would be done They said they could only do until 11:30 or they would charge me 50% of a normal stay rate Seriously couldn’t do an extra half an hour for a Hilton member, or anyone for that matter? We just packed up and walked to Chuck E Cheese with all of our luggage until he was able to come get us Also, the ac was broken in our room and it was so muggy and uncomfortable I’m so glad to be gone, and definitely won’t be back I expect more cleanliness from a Hampton inn

Rayna Scotto Daniello

Everything about my stay here changed my opinion about hotels This is the standard that other hotels should strive for This location was recently renovated and well thought out

The bed was very comfortable and the room was spotless and spacious Attention to detail and sanitizing was very apparent Everyone from the manager to the front desk staff to the housekeeping staff to the breakfast attendant were so personable and accommodating The breakfast selection was fantastic and a great way to start the day! I do not work in the hospitality industry, but the training program here must be spectacular, because it shows in every area The free Wifi was very convenient as well I had read a review stating that there was a charge for Wifi, this is incorrect Whether for business or vacation, staying here was a pleasure I would definitely stay here again and recommend this hotel to everyone without hesitation

Ruby Brown

These maids REFUSE to change sheets, mop floors, give clean towels, etc The maids tried to say my sister and I cussed them out, when we simply asked them to mop the floors and clean the sheets And “hotel manager” Devyn- poor thing absolutely not meant to work with people

She snapped her fingers at us when we wanted to leave and did not allow us to get our room cleaned Pubic hair was all over our bathroom floor when we first checked The only good employee was Tim super friendly and helped us get out quickly because he knew these people were horrible DIRTY HOTEL AND MEAN EMPLOYEES DO NOT RECOMMENDNo one made threats- the only threat is the abandoned apple bees right next door and the 10 abandoned trailers behind the hotel Your hotel needs help- my sister and I had to lock our door after rude remarks were made from YOUR employees to minor children Perhaps some hotel management training should be in the foreseeable future for you and your staff

3. Residence Inn by Marriott Syracuse Downtown at Armory Square (3-star hotel)

About this hotel

On a city street near restaurants, this relaxed hotel is a minute’s walk from Armory Square, less than a mile from I-690 and 8 miles from Syracuse Hancock International Airport.Ranging from studios to 2-bedrooms, the casual suites offer free Wi-Fi, desks and flat-screen TVs with premium channel, as well as full kitchens. They also have living areas or living rooms with sofabeds.Hot breakfast is complimentary. There’s also a lounge with a fireplace, an indoor pool and a hot tub, plus a patio and a gym. Other amenities include a business center, a convenience store, and parking for a fee.

Things You Need to Know

  • Guests liked the rooms, which have kitchenettes
  • Walking distance to Armory Square and Milton J. Rubenstein Museum of Science and Technology
  • Guests praised the friendly service
  • Guests mentioned bars 11 times

Feedback From Real Customers

Rawad Elias

Very nice large rooms with full kitchen The staff were very nice, but it did take a while to get extra towelsThe beds are comfortable, but the AC unit is very loud and makes it harder to sleep at night

Breakfast has several options, but mostly packaged egg sandwiches/waffles that are heated in the steam table The gentleman taking care of the dine-in area was EXTREMELY nice!Parking was $14/night and it’s attached to the hotel, but it wasn’t inside a garage (which is what I’d expect in a downtown hotel) I feel like the street parking would’ve been much cheaper (free overnight) and would’ve felt the same amount of security because the cars are exposed in the garage

Michelle Wilson

The hotel just seems run down Broken things here and there, dirty windows, etc The room we stayed in needed another pass from housekeeping

There was a hair band on our sink and hair in the shower Nothing is more important than a clean room And if you’re going to charge so much for a special event weekend, you should match that level of effort with cleaning The front desk staff was friendly and helpful Parking is very convenient and the location is pretty good It was just ok Hence the three stars

Maxwell Smith

This hotel was a joy from the minute we walked in The person at the front desk was very kind and the parking is attached, $10 per night The king bed room was beautiful, a great spacious kitchen and couch that pulled out into bed, as well as a smart TV that could rotate! Pool was clean, bathroom situation was great, bed was comfortable

Can’t wait to return!!!

4. Residence Inn by Marriott Syracuse Carrier Circle (3-star hotel)

About this hotel

In a residential area off I-90, this relaxed extended-stay hotel is 7 miles from Syracuse University, 8 miles from Syracuse Hancock International Airport and 9 miles from Destiny USA shopping complex.The bright studios and 2-bedroom suites have full kitchens and free Wi-Fi, as well as sofas, desks, and flat-screen TVs with premium cable channels. Suites add separate lounges, fireplaces and additional TVs.Hot breakfast and parking are free. Other amenities include a seasonal outdoor pool, a hot tub, a sports court and a fitness room, plus a business center, a meeting space and guest laundry facilities.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have refrigerators
  • 12 min drive to WonderWorks Destiny
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned “suites” 12 times
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Alice Clark

I haven’t completed my stay yet however I am so impressed I cannot wait to write my review My travel plans ended up getting messed up with a different hotel, so I had to last minute book with this one Long story short I was having the worlds worst day/weekend before I checked in

The lady at the front desk was so wonderful & was so much help I plan on going back to the lobby to get her name so I can write I more detailed positive review to management The room is very clean, bed is comfy They are very supportive of military personnel You can never go wrong with a Marriott!

Karen Hammond

I LOVE this Residence Inn location

a great place to stay and very quiet for a relaxing stay The rooms are so clean and well supplied The Assistant Manager, Jennifer, was so nice and accommodating Jennifer suggested to us a great place for dinnerand it was the perfect place for a great dinner! The breakfast is very good with many options The stay was just PERFECT! ❤

Evan M.

Our room was disgusting The grounds of the property was even worse I can say without hesitation this was the dirtiest property I have ever been to

No hot water, living room TV didn’t work Cigarettes all over the grounds even though this is a non smoking property The stairs leading up to the rooms on the second floor were gross Flies everywhere due to people just leaving bags of trash all over the place Ada, who works there at the front desk was the lone bright spot as she worked with us to help right the wrongs that this property struggles with To leave her alone without another staff member to deal with all of that is inexcusable We ended up checking out early and she accommodated us with thatAda, I thank you for all you did for us You are an asset to Marriott and your management team should know how much you helped us Thank you again

5. Jefferson Clinton Suites (4-star hotel)

About this hotel

Built in 1927, this historic downtown hotel is across the street from the Museum of Science and Technology, a 4-minute walk from Armory Square and 1.4 miles from Syracuse University.Classic rooms offer pillow-top mattresses, free Wi-Fi and flat-screen TVs, plus coffeemakers and desks. Suites add full kitchens and some provide separate living rooms.Free perks include continental breakfast and parking, as well as tea and coffee available in the lobby all day. There’s also a 24-hour fitness center and a business center. Guest laundry facilities are available.

Things You Need to Know

  • Guests liked the large rooms
  • Walking distance to Milton J. Rubenstein Museum of Science and Technology and Armory Square
  • Guests praised the friendly service
  • Guests liked “omelettes”, mentioned 43 times in reviews
  • Guests praised the breakfast
  • Guests praised the nightlife
  • Guests praised the bar

Feedback From Real Customers

joyce2ist Joyce

Offers a very reasonable price for the rooms The shower we had in our room was amazing, bed was super comfortable Easy check in

Breakfast was pretty nice Key cards in the hotel seem to be a bit old and in need of replacement as it would often take 5 – 6 times for them to work on the door – really minor issue though Location is right next to downtown with good restaurants and bars

Will E

Great last minute find! Stayed on the 10th floor in a king room with a kitchenette, room was nicely and tastefully updated Loved the little rubber ducks lol! Great location for all the downtown life I would highly recommend this place to anyone who wants a great place to stay super cold AC! If ever back in the area I’ll definitely be staying here again!

Miranda Godlewski

We stayed at the Jefferson Clinton because my boyfriend was playing at the Gilded Club across the street It had good reviews so we thought it would be good I was disappointed, at best

On top of the room fee, you have to pay for parking with no valet service and a very small parking lot Or you pay to park a block down the street I’ve never heard of a hotel doing that before, I was surprised when the receptionist told me We stayed in the queen suite on the 8th floor and had no problems with the room itself The mattress felt cheap, you could feel springs in it and every time my boyfriend moved at night I would move too The air conditioning was difficult to get to work in the room and then every time it kicked on it made the LOUDEST banging noise Woke me up all through the night After not sleeping well, a family was staying across the hall from us and their small children woke up around 630 in the morning Every single time they closed the door to their room, or when the kids were running up and down the hall, we heard everything The walls are so thin and poorly insulated The ironing board in the closet would shake and bang against the wall when they closed their door The breakfast was also very lackluster A few bagels, frozen pancakes, frozen waffles, and some Special K or Bran Flakes The only good thing about this hotel was it’s proximity to where we were going I don’t think I would ever stay here again, even with the location being ideal

6. Marriott Syracuse Downtown (4-star hotel)

About this hotel

Set in a historic 1924 building, this genteel hotel is a 5-minute walk from the opulent Landmark Theatre and 9 miles from Syracuse Hancock International Airport.Luxe rooms with designer furnishings feature pillow-top mattresses, marble bathrooms, flat-screens and Wi-Fi (fee). Upgraded rooms have sitting areas with sofabeds. Suites add living rooms and additional bedrooms. Some include 4-poster beds. Room service is available 24/7.An airport shuttle is complimentary. Amenities consist of a casual bistro, an Irish gastropub and a coffeehouse, plus a deli and a gym. A business center is on-site. Parking and a breakfast buffet are extra.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to Onondaga Historical Association and the Everson Museum of Art
  • Guests mentioned “Ballroom” 63 times
  • Guests liked the breakfast
  • Guests praised the fitness center
  • Guests liked the nightlife
  • Guests praised the bar

Feedback From Real Customers

A suitcase and a baby

Lovely remodeled historic hotel The history behind this hotel is fascinating and I encourage anyone to look it up before staying, you’ll be able to appreciate the decor and the vintage doors Remodeled rooms are clean and comfortable

Beds are super plush and windows are big and bright Lighting in the bathroom makes it easy to apply makeup Shower pressure is strong and hot! There was a stain on my sheets but luckily I travel with my own travel sheets so not a problem Will definitely stay here again

Eileen Woo

Elegant, deserted hotel from a bygone era Even with a conference or two, the place was empty, though the one open restaurant/bar was bustling and hosting trivia night Housekeeping service seemed nonexistent during the stay

Clean, spacious rooms are renovated, with some original finishes like sculpted wooden doors, and modern bathrooms The room was rather dimly lit, with windows looking on to a multistory parking garage

D. Santalena

Room not thoroughly cleaned!Dust behind beds, dust on nightstand, dirty phoneTub streaked with cleaning agent that had not been rinsed off/or the tub was just dirtyBlack caulk in shower

Dirty and dusty trimIn bathroom behind sink faucetsCracked ceiling paint in bathroomPhone not operatingNo one picked up phone at front desk when called with our cell phone Had to walk down to lobby several times for serviceAsked for maintenance to come to fix phone but no one showed up Clerk unable to give time that service tech would arriveNo way to call ahead to schedule am room service Have to “call when you wake” Not convenient with tight itineraryNoise thru windows/city noiseDuring our stay, the Owner was having a celebration with a live band for his guests (because he apparently won an award) but this made lobby quite loud which made it difficult to speak with clerk at front desk due to noiseBed pillows were strangely shaped, very small, jammed into tiny pillow cases I’d love to know if the owner would sleep on these pillows Also there was questionable spots on pillowsDisappointed, asked myself was this was actually a Marriott? Would have expected better Would it recommend

7. The Craftsman Inn & Suites (3-star hotel)

About this hotel

This relaxed hotel in a Craftsman-style house in Fayetteville is 9.2 miles from Syracuse and 16 miles from Syracuse Hancock International Airport.The traditional rooms feature free WiFi, TVs with cable channels, and coffeemakers. Suites add separate living areas, and some include minifridges, microwaves and/or whirlpool tubs.There’s a casual restaurant serving cocktails and American fare. Other amenities include an exercise room, as well as multiple meeting and conference rooms.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 3 min drive to the Old Erie Canal State Historic Park
  • Guests praised the casual restaurant
  • Guests mentioned “hamburgers” 11 times
  • The fitness center has elliptical machines
  • Guests praised the bar

Feedback From Real Customers

David Dasso

What a great little gem of a hotel in the middle of nowhere (relative I know) Excellent front desk help (like Four Seasons trained it felt like) Rooms are clean and modern, even though budget

Really stellar ($$ – $$$) restaurant attached – which although pricey is truly excellent food Excellent burgers and service Couldn’t ask for more on a very reasonably ($$) priced hotel room


The design is great but made a bit cheap which you can see Floor creeks, you hear everything from the top floor, spider webs in bathroom ceiling, king size bed lopsided (you will literally sink and have back pain), continental breakfast is nothing to wake up and look forward to Concierge service was awesome! Outstanding customer service from arrival to departure

They were very friendly Restaurant was great and service was awesome Would I do it again? No

Simon Byatt

Really couldn’t fault this place Great rooms, with lovely bathroom fittings Nice side view of greenery, despite urban location

Staff very helpful and friendly And what we weren’t expecting was to have such an amazing meal at the on site restaurant Would come here again tomorrow (if I didn’t live in the UK!) and would highly recommend to anyone reading this

8. Hilton Garden Inn Syracuse (3-star hotel)

About this hotel

This contemporary hotel is less than an 8-mile drive from Syracuse Hancock International Airport, Syracuse University and shopping at Destiny USA.All rooms offer chic decor and custom-designed beds, plus flat-screen TVs with premium cable channels, minifridges, microwaves and free WiFi. Suites add separate living areas, pull-out sofas and whirlpool tubs.A cooked-to-order breakfast is available (fee) and there’s an on-site restaurant/pub serving seasonal cuisine, plus a 24/7 pantry. There’s also a fitness center and an indoor pool. Additional amenities include 4 meeting rooms and a business center, plus free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • 12 min drive to WonderWorks Destiny
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Hannah Bender

All of the folks we interacted with were wonderful Very kind, quick service, but the hotel itself was pretty disappointingWe stayed in the king suite for the explicit purpose of the whirlpool tub, which was broken when we arrived

The staff was very speedy to fix it but it was frustrating that this was something that needed to happen, given that this is the only hotel in the area with oneThe bed was comfortable but the sheets weren’t soft; the pillows were just okay Someone else mentioned that there were no tables to eat at in the room (in a king suite!) except for a low table, which I can confirmThe room temperature couldn’t be easily adjusted and the room smelled of weed smoke when we arrived and was still noticeable after opening the windows for about 20 minutesThe bathroom sink wasn’t super clean and there were pink spots in the shower which was kinda gross, but everything else was very clean (It feels worth pointing out that I saw exactly one housekeeping person and, given the trend, I have the feeling it’s due to them being overworked, not due to a lack of hard work)To that point, the owners or folks in charge here don’t seem very interested in spending money where it should be spent So much of this hotel feels cheap and flimsy and very much for show rather than functionThe coffee and the continental “buffet” was less than what I usually see for free, but the breakfast we purchased was DELICIOUS!Overall, kind of a weird whiplash regarding the quality of our stay Not sure I’d stay here again, but the whirlpool tub was exactly as relaxing as we’d hoped!

Hailey Loveless

Could have been better The bar tender was great and our fish dinner was great The pool room had dead bugs all over the floors and too much chlorine in the pool (everyone including us saying our eyes were burning)

I pulled the comforter off the bed I found a hair tie which seems to me that they were not cleaned properly Given that it was Easter Saturday it was quite dead in the hotel but the cook didn’t show up for breakfast meaning we could only eat the continental (yogurt, toast, cereal, juices, bagels) and they still charged us the almost $8 each person The women working were not dressed very professionally (leggings and windbreakers) Lastly, it’s expensive The breakfast price wasn’t even included in the price of the stay/room Had fun but I’m a bit disappointed in my experience given the price

Tina CS

Extremely disappointed with the new management staff and front desk employee Bar tender was the only nice one and no there was no booze involved My family has stayed at this hotel for about 9 years

We have had numerous stays probably each month if not pretty close to that over the past 9 years Now that Covid has calmed down we went back and had our normal family gathering that happened almost every stay prior to Covid The manager was questioning who was staying because we use the pool Then weren’t going to let them swim in it We called ahead of time to ensure there was no problem because we always do Once again nothing out of the ordinary Then the whole time we were there we were being stared down by the desk attendant She kept checking the pool as if the 4 kids were some how going to destroy itThis is very disappointing the staff is no longer a welcoming staff, the previous staff was friendly and treated everyone like they were family We always treated them as family They would do Easter egg hunts for the kids, exchange birthday and Christmas gifts Celebrated First Communion parties with us We would all eat breakfast together even on their busiest mornings Sad day and sorry they will no longer have any of our business

9. Staybridge Suites Syracuse (Liverpool), an IHG Hotel (3-star hotel)

About this hotel

Off I-90, this informal all-suite hotel is 7 miles from the Rosamond Gifford Zoo, 5 miles from Hancock International Airport and 3 miles from Destiny USA shopping and entertainment complex.The unfussy suites feature complimentary Wi-Fi, flat-screens and DVD players, plus kitchens, sitting areas and dining tables. Airy 1- and 2-bedroom suites add sofabeds and/or separate living rooms.Freebies include parking, a 24-hour airport shuttle, regular evening socials, and a breakfast buffet served in a casual dining room. There’s also a heated indoor pool, a gym, a coin-operated laundry, and a picnic area with barbecue grills and seating. Pets are welcome (fee).

Things You Need to Know

  • Guests praised the unfussy rooms, which have TVs
  • The unfussy rooms have kitchenettes
  • 6 min drive to Bear Trap Creek Bikeway
  • Guests praised the friendly service, which has a concierge
  • Guests praised the restaurant
  • Guests praised the indoor pool

Feedback From Real Customers

Lisa Mistretta

My go to while traveling alone on business in Liverpool This isn’t the fanciest But the location is optimal, the staff are friendly, some especially so, and it is so convenient to have free breakfast and dinner options

The lobby/ check in is cozy and a lot of attention goes into details I’ve never had a problem with cleanliness The things that could be improved are the mattresses are so-sobut the pillows and bedding make up for it for me And the tubs sometimes have chips in the enamel which make them look dirty at first glance I do think the towels are better than I have experienced in other places Parking is close Overall quiet Suite style

Hannah Wahl

This place was a real life saver in the middle of a blizzard! On top of that it was incredibly clean, the staff was very friendly, and they gave us free dinner! They have free breakfast too, I’ve had that before at a hotel/motel but I’ve never encountered free dinner They have a small shop where I was able to purchase a charging cable, and their toiletries smelled great

Jeff Thurber

Gabriel is THE BEST breakfast attendant I have ever experienced!! I did suggest he get a job as a waiter and make 3x what he is getting paid I hope he is getting recognized for his EXCPEPTIONAL SERVICE!!!!Also the young lady that was working Fri, Feb 11th, She told me her name,but I forgot it She is also Exceptional

10. Embassy Suites by Hilton Syracuse Destiny USA (3-star hotel)

About this hotel

Off Interstate 81 and across from a mall with over 250 shops and restaurants, this relaxed hotel is 6 miles from Syracuse Hancock International Airport and 3 miles from Syracuse University.Warm suites feature flat-screens, free Wi-Fi and wet bars, plus minifridges, microwaves, and sitting areas with sofabeds. Upgraded 1-bedroom suites add separate living rooms. Room service is available.Complimentary perks include parking, breakfast and an area shuttle, as well as evening drinks and snacks. Other amenities consist of a bar, a restaurant and a 24/7 convenience store. There’s also a heated indoor pool and a gym.

Things You Need to Know

  • Guests liked the large rooms, which have kitchenettes
  • Some guests complained about the bathrooms
  • Walking distance to WonderWorks Destiny and Destiny USA
  • One of the few hotels in the area with room service
  • Guests praised the restaurant and the restaurant service
  • Guests mentioned “shopping malls” 124 times
  • Guests praised the lobby

Feedback From Real Customers

Frank Purdy

My family just stayed at this hotel and we were amazed at the staff and how helpful they were From the staff when we checked in to the breakfast staff, everyone was really helpful My wife has a gluten and dairy allergy, after talking with one of the staff they made a special skillet omelet for her so that there wasn’t any cross contamination, and they offered her a dairy substitute for her coffee without her even asking

The free breakfast was probably one of the best breakfasts I have had at a hotelThe room was great, and clean no complaints there Overall great stay and I wouldn’t hesitate staying here again if I was back in the area

Cheyenne M

The hotel is nice My 6 person group first got the wrong size room but the staff upgraded to a handicap suite for us no problem as someone in my group used a wheelchairThe food was great the Cajun Chicken Pasta was good

The cleanliness could have been improved in the rooms a little thoughOverall it was a nice experience

Lynn P.

Breakfast is amazing and included Clean common areas, lovely staff and the housekeepers are great (especially the one who cleaned my room) I would 100% stay and recommend this hotel again

The only thing that would be great, but doesn’t take anything away from the hotel, is having a 2 eye burner That would 1000% make the rooms studio apartments

11. Sheraton Syracuse University Hotel & Conference Center (4-star hotel)

About this hotel

This contemporary hotel is 2 miles from the Milton J. Rubenstein Museum of Science and Technology, and 4 miles from the Rosamond Gifford Zoo.The modern rooms have free WiFi, flat-screen TVs and work areas with desks and ergonomic chairs. They also have minifridges and coffeemakers. Club rooms provide access to a lounge that includes breakfast, all-day snacks and afternoon appetizers.Amenities include a lounge and a continental restaurant, as well as a fitness center and an indoor pool. There are 10 meeting rooms and a business center, plus a complimentary shuttle to the airport and the William F. Walsh Regional Transportation Center.

Things You Need to Know

  • Walking distance to Syracuse University Art Museum and the Thornden Park
  • Guests praised the service, which has a concierge
  • Guests mentioned lobbies 18 times
  • One of the few hotels in the area with a hot tub
  • The hotel has a sauna
  • Guests liked the bar

Feedback From Real Customers

Jeffrey Grohman

The Syracuse Sheraton is a great place to stay It’s at/on Syracuse University It’s near the major hospitals downtown

It’s near restaurants (indeed, it has two restaurants in the hotel) The place is well kept and has its own parking garageThe staff is unbelievably attentive, friendly and accommodating I left something in my room accidently but didn’t notice it until I arrived at the airport When I called the hotel to ask them to hold it for me, the shuttle driver, on her own initiative, went to my room and drove it to the airport to get it to me All I can say is WOW!If management reads my review, you should be aware of how exceptional your employee is I must say that all of your staff was very pleasantI’ve been to a few other hotels in Syracuse over the years None comes even close Now I’m giving five stars: you’re not going to get the fawning and snoot you’d expect and demand from a $5,000 or more per night “joint”, but you will be treated exceptionally well here If you need the a** kissing, I don’t think we can be friends I’ll stay here without you, thanks

John Krystek

Decent hotel that doesn’t quite live up to the 4-star designation, but the customer service was really great so I think we’d consider staying here again One negative is the ‘dog friendly’ rooms I had to call the front desk due to a yappy ankle biter in an adjacent room keeping my little ones up late at night

The food was great – breakfasts were reasonably priced and delicious We had dinner at the restaurant and the steak and burgers were cooked to perfection, super pleased!

Caroline McClendon

Had to stay here for work and it was a nice hotel, expensive but nice When I checked in the clerk was rude, giving me attitude because I did not send in the form where my job pays for the room a head of time When I called earlier in the day the woman I spoke to told me I did not need to, and stated she had a copy she was filling out right there, so naturally I thought the form was already completed

The desk clerk gave me so much attitude about it, I tried to explain and apologize, but he just said he’s going to do it to check me in because I need a room, but I was upset being as how I was told the form was already being filed out over the phone and being sentBesides that incident the stay was good Room was nice, no issues there

12. DoubleTree by Hilton Hotel Syracuse (3-star hotel)

About this hotel

Less than a mile from Interstate 90, this laid-back hotel is 6 miles from the Everson Museum of Art and 7 miles from Armory Square.Straightforward rooms offer free Wi-Fi, flat-screen TVs and minifridges, plus coffeemakers. Some include balconies. Upgraded rooms add living areas.There’s a cafe/bar with a terrace, as well as indoor and outdoor pools. Other amenities include a hot tub, a 24-hour exercise room and a coin-operated laundry, plus a business center and event space. Breakfast (fee) and parking are available.

Things You Need to Know

  • The rooms have TVs
  • 10 min drive to Destiny USA
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests liked “cookies”, mentioned 56 times in reviews
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Melissa Bianco

My wife and I recently had our wedding at the DoubleTree and could not have asked for a better experience Accommodations were excellent for both us and our guests, and the event was everything we could’ve asked for Linda and her team are absolutely top-notch, were amazing to work with, and made our day more than amazing

Food and service was fantastic!

Lindsey Eccleston

When I walked into the hotel it looked very nice, and the lady at the front desk was very nice As soon as I went down the hall to get to the elevator there were crushed chips all over, including in the elevator Got to my room, was there 20 mins and called and asked to be moved

The room next to me was sooooo loud it was unbearable Parents and kids screaming Kids running up the hallways We moved to a better location, room was out dated, hole in the pillow as well We decided to go to the pool, it was absolutely filthy Looked like feces in the pool, dirty wet towels all over the floor, water bottles all over The food was pretty good but expensive I then go to check out the next morning, a lady was at the desk asking for change in her underwear and braI was mortified my child had to see that The man at the desk apologized Needless to say I will not be coming back

Jessica Farnham

This hotel is nasty I was staying in this hotel for a work conferenceIn my first room, I had a LIVE BED BUG and blood stains on the pillow and sheets

My co-worker’s first room smelled bad of cigarettes and its supposedly a non-smoking hotel In her second room had blood stains, signs of bed bugs on her sheet and mattress In my second room, I had WORSE blood stains on the bed cover My coworker’s room had signs of bed bugs and a dead bed bug in her THIRD room So 4 rooms had bed bugs I will never think of staying at this hotel ever again Absolutely nasty!!

13. Best Western Plus East Syracuse Inn (3-star hotel)

About this hotel

In a residential area off Interstate 90, this unassuming hotel is 6 miles from Syracuse University, 8 miles from Syracuse Hancock International Airport and 9 miles from the Rosamond Gifford Zoo.The modest rooms have free Wi-Fi, flat-screen TVs and coffeemakers, as well as microwaves and minifridges. Upgraded rooms add living areas with sofas. Kids age 17 and under stay at no extra cost with an adult.Parking is complimentary, as is a continental breakfast buffet served in a low-key dining area. Other amenities include an 24-hour exercise room and guest laundry facilities.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the rooms, which have refrigerators
  • 10 min drive to WonderWorks Destiny
  • Guests praised the friendly service

Feedback From Real Customers

Michael Schmid

I had a great stay here! Service was excellent, my room was absolutely fantastic for the price Great breakfast, coffee is always available, they even have flavor shots for itVery convenient to the air base and the north side of Syracuse

Definitely will stay here again

Gregory J. Mastrianni

Clean and quiet Staff seemed busy but very helpful (graduation week!) The person at the front desk was very helpful and professional

I didn’t get their name but was great to work with Sounds like they were there to help even though it wasn’t their shift (Probably the same person the reviewer below me is complaining about) but I do no issuePS how do you complain about professionalism in a review with misspelled words and run on sentences)To the front desk worker, you keep being you You can’t please everyone

Melissa Langworth

This hotel was very disappointing for a Best Western Plus The hotel was not cleaned properly The hallways were not vacuumed, breakfast tables and area not wiped

Front desk area not wiped, and garbages always overflowing Garbage in hallways not picked up in the two days that we were there The sofa in our suite was dirty We did not know the area or we would have stayed somewhere else Staff appeared to be overwhelmed and complained constantly while guests were in earshot The location was convenient and the price was decent, but I would not recommend this hotel and I would not stay here again

14. Hotel Skyler Syracuse, Tapestry Collection by Hilton (3-star hotel)

About this hotel

Situated next to the Syracuse University campus, this eclectic, vibrant hotel is housed in a historic, colonnade-fronted former temple.Chic rooms, some providing unique architectural details such as exposed vents and arched windows, come with iPod docks, free Wi-Fi, flat-screen TVs, minifridges and desks. A 2-story treehouse suite has a loft sleeping area and an additional pull-out sofa.Free parking is provided. The hub of the hotel is the Skyler Bar, a sleek, wood-paneled lounge, and there’s a laid-back cafe offering snacks and drinks. There’s also an exercise room.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Walking distance to the Everson Museum of Art and Syracuse University Art Museum
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests praised the breakfast
  • Guests praised the sleek bar

Feedback From Real Customers

Tiny WellnessCenter

This was such a charming place, so beautifully modernized in a place with some incredible character I don’t know if all the rooms decor is identical, But the room I was in on the third floor had some shadows casting onto the wall and the one piece of art definitely looked creepy as all get out, when the dark stormy cruise ship reading escape, suddenly looks like it has skulls as well 🤣Also, the air conditioning doesn’t work in this room

It’s definitely a hotspace!

Marianne Cohen

Another GREAT stay at the Hotel Skyler The staff is unbelievable We had several things go wrong with our rooms and they went above and beyond

The location is perfect for Syracuse University, the rooms are spacious and comfortable, there is a grab ‘n go breakfast right now but it’s great, free parking, etc This was our 4th time staying there and will continue to do so

Laila Yasmin

It’s a small hotel Parking space is tight but free Queen bedroom for 4 people are located on ground floor only

At night it’s difficult to spot the hotel if you’re walking towards it from Syracuse University Dome events and takes more than 10-12 min walk Breakfast is good but , they serve boiled eggs as the only protein, not egg omelette

15. Tru by Hilton Syracuse North Airport Area (3-star hotel)

About this hotel

Less than a mile from Interstate 81, this modern budget hotel is 5 miles from the Rosamond Gifford Zoo and 4 miles from the Erie Canal Museum.The bright, colorful rooms feature free Wi-Fi and flat-screen TVs, as well as sitting areas and minifridges.Complimentary perks consist of parking and breakfast. Other amenities include a gym, a 24-hour market and a business center.

Things You Need to Know

  • 4 min drive to WonderWorks Destiny
  • Guests praised the service
  • Some guests complained about the kitchenettes
  • Guests mentioned “Housekeeping” 11 times
  • Guests mentioned lobbies 18 times
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Nicholas Allen

This is an unexpectedly great hotel It’s not luxury by any means but it’s exactly what you need The bed is comfortable, the outlets are easy to reach, there’s a mobile table in the room and a chair with a desk

An airport shuttle driven by really nice people (both to and from the airport!) complements an exceptionally friendly and helpful front desk team Would absolutely stay here again Found myself thinking several times “it’s like someone figured out what to put in a hotel room!”

Charlie Sears

This place will seem strange to those who are used to traditional hotels It seems to be the result of a marketing team designing a place to appeal to a new generation Decor is modern throughout

Overall I like the effect, and would stay here againFor example, there’s no desk or closet in the rooms Instead there’s a small movable table, and storage is part of the living spaceThe people are nice and the rooms are clean The ice buckets are by the ice machine and water filter, rather than in the rooms The internet is fast

Jamie Mullins

I ended up here on a Delta voucher after my flight was cancelled The staff was friendly and check in with the voucher was fast and easy, the room was incredibly clean (pretty sparse but quite comfortable bed), and importantly had a blackout shade Each bed had like 6 full sized pillows and the room had 4 of every size of towel

The shuttle was perfectly on time and the driver was great Only complaint was the water pressure and lemon Pledge scented soap but really not a big deal since I bring my own

16. Aloft Syracuse Inner Harbor (3-star hotel)

About this hotel

In a modern redbrick building overlooking Onondoga Creek, this trendy hotel is a mile from The Erie Canal Museum and 2 miles from Westcott, a popular shopping and entertainment area.Streamlined rooms offer free Wi-Fi and flat-screens, plus minifridges and coffeemakers.Parking is complimentary. Dining options include a coffee shop, and a casual cocktail lounge with DJs and live music. There’s also an indoor pool, a gym and a chic TV lounge with a fireplace. A breakfast buffet is offered for a surcharge.

Things You Need to Know

  • 2 min drive to WonderWorks Destiny
  • Some guests disliked the kitchenettes but others praised the beds
  • Some guests disliked the bathrooms
  • Guests mentioned “shopping malls” 46 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the nightlife
  • Guests liked the indoor pool

Feedback From Real Customers

Louis B.

I have been here for all of an hour and can already write this It is the nicest hotel I have ever been to It has the friendliest staff, and I mean every single person genuinely is happy and welcoming

The beds feel like I am laying in a cloud The views of the water are awesome The largest mall I have ever been to is also within walking distance I added an extra night here because it is that worth it You will not be disappointed After a 7 hour drive they even let me check in early with zero hassle

James Havey

A very nice Aloft location Located between the university, downtown, and mall, it offers a short drive to any location in town but not really within walking distance Next to a little lake, it is located it a place where you could go on little walks

The hotel is also extremely dog friendly, many pups made us wish ours came with usThe hotel staff were very friendly and helpful, both reception and at the barRooms were a standard layout for this chain but clean and well upkeptIf I had one comment that is not positive it would be that the parking lot, which is free, needs to be better signed so people know where it isWould recommend and stay again

Marie K

The front desk was very friendly, the bar tender very sweet, and the decor seems pretty trendy However, our room was very disappointing Because we were Marriot members and used our points to stay, at check in she said since we are members she would give us a partial harbor view, which we gave her our thanks since this sounded like a good thing

However, one window had a very limited view of the harbor (mostly was the main road outside), while the other window had a full view of the elevator lobby I was horrified that anyone standing in the lobby could look directly in full view of our room So we had to keep the shades drawn the the whole time just for privacy The bathroom did not have any towel racks for the hand towel or bath towels other than the rack above the toilet where towels are stored (Which is in the other room from the sink) The shower does not have any place to put toiletries such as soap or shampoo, so you’re forced to put out on the floor of the little stand up shower If we were staying more than one night we would have asked for a different room just for the privacy factor The experience was enough that we won’t be returning

17. Hampton Inn & Suites Syracuse North Airport Area (3-star hotel)

About this hotel

A mile from the junction of Interstates 81 and 90, this bright, informal airport hotel is 4 miles from Syracuse Hancock International Airport and 5 miles from Syracuse University.Unfussy rooms offer free Wi-Fi, flat-screen TVs, minifridges, and tea and coffeemakers. Suites add microwaves, wet bars and pull-out sofas.Freebies consist of evening snacks, a 24-hour airport shuttle and parking, plus a hot breakfast buffet served in a warmly decorated lounge. Other amenities include a heated indoor pool, a hot tub and a gym, plus a convenience store and a business center.

Things You Need to Know

  • Guests praised the beds
  • 4 min drive to Bear Trap Creek Bikeway
  • Guests praised the professional, friendly service
  • Guests mentioned “cookies” 11 times
  • Guests mentioned “waffles” 10 times
  • Guests liked the fitness center
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers


I don’t normally give hotels great ratings, but I think this one deserves it The room was very clean and smelled good The floors were built in a way where they didn’t make noise when people walked by

They had blackout curtains which only let in a little light on the sides The staff was very nice and helpful It felt safe here Everything was clean and new The hotel is in a good location and pushed back away from the main road, so it’s quiet Overall I was happy here

Alyce Viens

Booked this hotel as part of a block for my wedding and pleasantly surprised Rooms were spacious and clean, beds comfortable We used the conference room to hold a reception for out of town guests the night before and it was everything we needed-staff very accommodating

Guests really enjoyed the pool and hot tub Breakfast was a very nice spread and the woman working it on Saturday morning was lovely We used the airport shuttle which was prompt Overall very satisfied with our stay

Adrienne Burgess

Excellent park and fly service! The front desk manager gave us exceptional, friendly and helpful service! Very nice hotel with a huge room for a great price that included a week of airport parking/shuttle The shuttle starts very early in the morning, was fast and on-time for our return We will definitely use this service the next time we fly out of SYR

18. Collegian Hotel & Suites, Trademark Collection by Wyndham (4-star hotel)

About this hotel

Situated in the University Hill neighborhood, this elegant hotel is a 0.6-mile walk from Syracuse University and a 0.8-mile walk from the Carrier Dome.Classically decorated rooms offer free Wi-Fi, flat-screen TVs and desks. Suites add sitting rooms, offices and/or whirlpool tubs.The property features a koi pond, fitness and meeting facilities, and a warm restaurant and lounge offering hand-crafted cocktails and terrace seating.

Things You Need to Know

  • 14 min walk to the Everson Museum of Art
  • Some guests complained about the kitchenettes
  • Some guests complained about the bathrooms
  • Guests mentioned the service is friendly
  • Guests praised the lobby

Feedback From Real Customers

JC Christiansen

The place was amazing The bar area was modern and hip without being pretentious The bar tender was a joy, getting very involved in cocktail selections and even helping my wife fine tune her favorite libation with a twist of a new flavor of rum that made it better

Rooms were spacious Quiet Bathrooms were immaculate and modernWe will definitely stay here again when we are in the Syracuse area

Andrew Ostler

We had just spent a couple of nights there in order to attend a concert The location was good for access to the campus and was only a 20 min walk to downtown The beds/pillows were quite comfortable

The price point wasnt great The room was not really clean, we did find a clump of hair on the floor Parking was easy, although it would have been nice to be told that it was paid and what the rate was Especially since i did say i assume the parking is paid to which the representative said ‘oh no we have plenty of parking on site’ The ice machine Was broken in the building When the front desk was told this They said machines are on all floors Well except 2 Upon going to the second building i find that there is only 2 machines there for the 6 floors

Angela W.

Room wasn’t available an hour after check-in time, but front desk staff was kind enough to provide free drink vouchers while we waited Room itself was not very clean- food on the floor, it was clear they do not vacuum The air conditioning was also extremely loud

Otherwise our stay was nice and the suite we stayed in was spacious Beds were comfortable

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