17 Best 5 star hotels in Tonawanda, NY (2022)

Jennifer Teixeira

I was a bit uneasy after reading a few horror reviews from recent visitors Upon arrival the hotel looked promising as the lobby and hallways appeared to be clean and well maintainedHowever once we got into the room we were assigned, there was food crumbs on the floor and the bathroom floor was sticky/grimy

We went down to the front desk, got a new room and Steve was awesome plus apologetic He mentioned if we had any more issues, they had plenty of rooms available at the moment The second room was great, clean, sheets smelled fresh but realized there was no fridge to hold milk for our toddlerAgain, we called front desk and this time, it was quite a condescending tone from Paul He mentioned not every room has a mini fridge and microwave He so called “offered” for us to keep our toddler’s milk at the fridge at the front As a parent, I am not comfortable leaving my toddlers milk like this Paul went even further and said he knows we are only staying for one night and cannot keep giving us a new roomI was very taken back by this, I paid for this room As a matter of fact, he didn’t give me anything but a horrible feeling that I cannot trust this hotel againMy apologies for housekeeping at this point, I’m going to be using a lot of ice tonight to keep the milk cold and will never be returning to this hotel even if it was free

Matt C

I booked two rooms on a weekend the rate was between $150 and $160 for the night This hotel is located just off the I-290 in Amherst, and thankfully is far enough from the interstate, you cannot really hear much trafficOur experience with check-in was positive

The staff were helpful and answered any questions we had without issueOn arrival, the exterior and the property generally look nice Same with the lobby and hallways It ends thereOur first impression of the rooms is that they are small There’s not much room to move around once you get a family inside with any luggageThe interior of the room was lacklustre to say the least The laminate floor was dirty, with giant gaps to stub your toes on The furniture is well used, and abused, and appeared to be hastily wiped down but not cleaned fullyThe minifridge was clean, but the freezer inside was full of frost The coffee maker was dirty and didn’t look appealing to use at allThe TV worked, but froze up intermittently, becoming frustrating to deal withThe bathroom is incredibly small, like REALLY small – with a toilet and small shower stall, barely big enough for a grown adult to fit in Anyone with physical ailments or a larger person would have a tough time making it workThere was hair on the floor of the shower stall, and on the bathroom floor The corners of the floor, behind the toilet were dirty and full of dustWe booked a room for two adults and two kids, but the room only had two towels Again, the staff were helpful and arranged to get us more, but was disappointing this wasn’t taken care of as part of the bookingThe beds themselves were clean, but underneath the beds (yes, there’s an underneath the bed at this hotel) were disgusting Tons of dust and dirtBoth of the two rooms we booked were on the same state of cleanlinessWe had no problems with noise, other than hearing the toilet flush periodically from the room aboveWe checked out the pool area It was generally clean, but appears that some areas are in need of being freshened upI’ve stayed at a number of other Hilton hotels in the past, and have always had a great stay Unfortunately this one missed the mark completely I would not return to this hotel again, nor would I recommend it

Joshua Wakelin

This was a great place to stay

yes the furniture isn’t new, yes it could use a touch up of paint here or there, but honestly it’s not the RitzThe place was clean and the staff were amazingly polite and accommodatingI’ve stayed in many hotels over the years and I can honestly say I wouldn’t hesitate to stay here again